Data Engineer

Position: CRM and Customer Service Associate (Loyalty Program) Fashion Industry

Location Gurgaon

Experience 3-6 year

Industry: Fashion/apparel/Leather

Qualifications: Bachelor degree in Marketing, Business Administration, or a related field

We are seeking a detail-oriented and proactive CRM Associate to join our team. This role involves calling customer, managing customer data, analyzing customer behavior, and implementing strategies to enhance customer relationships and drive retention. The ideal candidate will collaborate with marketing, sales, and product teams to execute effective campaigns and improve overall customer experience using CRM tools. This position will be reporting to marketing and working closely with operations for our brand.

Key Responsibilities:

1. Customer Data Management:

·         Maintain and update the CRM database to ensure data accuracy and consistency.

·         Segment customer data to enable targeted and personalized marketing efforts.

·         Monitor customer interactions to keep profiles current and actionable.

2. Campaign Management:

·         Plan and execute CRM-driven campaigns across email, SMS, and other communication channels.

·         Optimize campaigns through A/B testing, personalization, and automation.

·         Track and analyze campaign performance to provide actionable insights.

3. Customer Engagement and Retention:

·         Develop and implement customer loyalty programs and initiatives.

·         Identify and address customer pain points to improve satisfaction.

·         Assist in resolving customer queries or concerns through CRM platforms.

4. Analytics and Reporting:

·         Analyze customer data to uncover trends, preferences, and opportunities.

·         Prepare detailed reports on customer engagement, retention, and campaign ROI.

·         Provide recommendations to enhance the customer lifecycle journey.

5. Collaboration and Coordination:

·         Work closely with marketing, sales, and IT teams to align CRM efforts with broader business goals.

·         Coordinate with vendors and software providers for CRM platform updates and improvements

6. Customer Interaction and Support:

·         Provide exceptional service through various channels (phone, email, chat, social media) while maintaining a professional and courteous tone.

·         Address customer inquiries regarding products, orders, warranties, and repairs efficiently and accurately.

7. Skill Required:

·         experience in a CRM role or a similar position. • Proficiency in CRM software (e.g., Salesforce, HubSpot, Zoho, etc.).

·         Strong analytical skills and the ability to interpret data effectively.

·         Excellent communication and interpersonal skills.

·         Knowledge of email marketing and customer segmentation techniques.

·         Familiarity with marketing automation tools and platforms.

·         Experience with loyalty programs or customer retention strategies.

Mail updated resume with salary details-

Email: etalenthire[at]gmail[dot]com

Satish: 88O 27 49 743

Looking for a passionate developer and team player who wants to learn, contribute and bring

fun & energy to the team. We are a friendly startup where we provide opportunities to explore

and learn a lot of things(new technology/tools etc.,) in building quality products using

best-in-class technology.

Responsibilities

● Design and develop new features using Full-stack development

(Java/Spring/React/Angular/Mysql) for a cloud(AWS/others) and mobile product

application in SOA/microservices architecture.

● Design awesome features and continuously improve them by exploring alternatives /

technologies to make design improvements.

● Performance testing with Gatling (Scala).

● Work with CI/CD pipeline and tools (Docker, Ansible) to improve build and

deployment process.

● Working with QA to ensure the quality and timing of new release deployments.

Skills/Experience

Good coding/problem solving skills and interest in learning new things will be the key.

Time /Training will be provided to learn new technologies/tools.

● 4 or more years of professional experience in building web/mobile applications using

Java or similar technologies (C#, Ruby, Python, Elixir, NodeJS).

● Experience in Spring Framework or similar frameworks.

● Experience in any DB (SQL/noSQL)

● Any experience in front-end development using React/Vue/Angular/similar

frameworks.

● Any experience with Java/similar testing frameworks (JUnit/Mocks etc).

JD for Business Analyst "zoho"

JOB DESCRIPTION

Job Title - Business Analyst “Zoho”

Experience - 2+ yrs 

Location - Noida Extension 

Responsibilities-

• Define project scope and document business requirements.
• Design technical specifications, using best practices and minimising the need for custom coding.
• Provide internal CRM consulting, analyse data and processes to improve the business process to drive growth.
• Create solutions on our ZOHO platform to meet the internal customer requirements.
• Automate processes using ZOHO automation tools.
• Create test scenarios and do solution testing.
• Functional and technical CRM support as well as troubleshooting of (integration) issues.
• Support the set-up of integrations to existing business systems.
• Project management and project documentation (BRD , FRD)
• Prepare Customised Management Reporting Dashboard
• Work closely with the Operations team to implement and configure Zoho applications based on business needs.
• Assist in customising Zoho CRM, Zoho Creator, and other relevant modules.
• Collaborate with the team to understand and document business processes and workflows.

Requirements

• Bachelor's degree in Information Technology, Computer Science or a related field.
• Basic understanding of Zoho applications or a willingness to learn.
• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Eagerness to learn and apply theoretical knowledge in a practical work environment.

Designation : Senior Software Developer (Python)

Department : Software

Location : Airoli, Navi Mumbai

Office Time : 11am – 8pm / 12pm – 9pm

Skills and Experience:

• Should have relevant experience of 5-8 years
• Python programming experience 4+ years
• Django (python web framework) experience 2+ years
• Flask/FastAPI (API development) experience 1+ years
• Pgsql database experience 3+ years
• Machine learning (ML)/NLP experience 1+ years
• Good to have knowledge of OCR/Tesseract
• Good to have knowledge of LLM/BERT/GenAI
• Good to have knowledge of Celery for queuing
• Good to have knowledge of ML model/Python App deployment on Azure/AWS