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As a Senior Analyst you will play a crucial role in improving customer experience, retention, and growth by identifying opportunities in the moment that matter and surfacing them to teams across functions. You have experience with collecting, stitching and analyzing Voice of Customer and CX data, and are passionate about customer feedback. You will partner with the other Analysts on the team, as well as the Directors, in delivering impactful presentations that drive action across the organization.

You come with an understanding of customer feedback and experience analytics and the ability to tell a story with data. You are a go-getter who can take a request and run with it independently but also does not shy away from collaborating with the other team members. You are flexible and thrive in a fast-paced environment with changing priorities.

Responsibilities

• Stitch and analyze data from primary/secondary sources to determine key drivers of customer success, loyalty, risk, churn and overall experience.
• Verbalize and translate these insights into actionable tasks.
• Develop monthly and ad-hoc reporting.
• Maintain Qualtrics dashboards and surveys.
• Take on ad-hoc tasks related to XM platform onboarding, maintenance or launch of new tools
• Understand data sets within the Data Services Enterprise Data platform and other systems
• Translate user requirements independently
• Work with Business Insights, IT and technical teams
• Create PowerPoint decks and present insights to stakeholders

Qualifications

• Bachelor’s degree in data science/Analytics, Statistics or Business. Master’s degree is a plus.
• Extract data and customer insights, analyze audio or speech, and present them in any visualization tool.
• 5+ years of experience in an analytical, customer insights or related business function.
• Basic knowledge of SQL and Google Big Query.
• 1+ year of experience working with Qualtrics, Medallia or another Experience Management platform
• Hands-on experience with statistical techniques: profiling, regression analysis, trend analysis, segmentation
• Well-organized and high energy

Non-technical requirements:

• You have experience working on client-facing roles.
• You are available to work from our Bangalore office from Day 1 in a night shift. (US Shift)
• You have strong communication skills.
• You have strong analytical skills.

REVIEW CRITERIA:

MANDATORY:

• Strong Manager – Customer Success, Account management Profile
• Must have 6+ years of overall experience with at least 4+ Years in Customer Success role
• Must have 1+ years of experience in AdTech industry
• Must have experience managing clients in the outside India market (Preferably US/America clients)
• Must have cross-functional experience working closely with Sales, Product, and Ad Operations teams for campaign execution, performance optimization, and client delivery.
• Must have strong technical understanding of digital advertising / programmatic platforms/software products
• B2B SaaS (AdTech experience is highly preferred)

PREFERRED:

• B.E/B.Tech (IT/CSE/ECE) with MBA preferred
• Exposure to pre-sales activities, including product demos, onboarding, and performance review presentations.
• Experience in analyzing data-driven advertising performance metrics and building optimization strategies.

ROLE & RESPONSIBILITIES:

As an Associate Manager - Customer Success, you are someone who comes with 6 to 8 years of Account Management/Business Development/ problem solving / hustling experience ina high growth internet startup/ technology company. As a technically savvy and results-driven Customer Success Manager, your primary focus will be driving revenue growth, reducing churn, enhancing product value, and supporting pre-sales activities. The ideal candidate should possess excellent relationship-building skills, a strong technical background, and a drive for achieving results.

• Serve as the primary point of contact and trusted advisor for assigned clients, ensuring exceptional customer service and satisfaction.
• Proactively engage with clients to understand their business objectives, monetization goals, and challenges, and provide strategic recommendations to achieve optimal results.
• Collaborate closely with internal teams, including Sales, Product, and Operations, to coordinate seamless onboarding, implementation, and ongoing support for clients.
• Conduct regular performance reviews and analysis of client monetization stack, identifying areas for improvement and developing optimization strategies.
• Monitor key performance metrics and provide timely reports and insights to clients, highlighting advertising performance, trends, and opportunities for growth.
• Deliver product demos and educate clients on best practices, new features, and industry trends to maximize their utilization and success with our platform solutions.
• Resolve client inquiries, concerns, and issues promptly and effectively, escalating to the appropriate teams when necessary.
• Support pre-sales activities, including conducting product demonstrations, presenting technical information, and addressing client inquiries and concerns.
• Stay up to date with industry trends, competitive landscape, and emerging technologies in the ad tech space to provide valuable insights and recommendations to clients.

IDEAL CANDIDATE:

• 6-8 years of experience in the internet/technology industry (mandatory)
• B.E / B.Tech(IT / CSE / ECE) along with an MBA degree (highly preferred)
• Excellent relationship-building skills with the ability to establish trust, foster positive business relationships and credibility with clients.
• Strong technical background with a solid understanding of software products and the ability to quickly grasp new technologies.
• Accountability and personal organisation are essential
• Experience in managing a diverse group and training each according to company standards
• Strong problem-solving and analytical skills with a focus on results and driving revenue growth.
• Outstanding communication and presentation skills, with the ability to convey complex concepts in a clear and concise manner.
• Self-motivated and proactive mindset with the ability to work independently and as part of a team.
• Experience in the tech industry or a related field is highly desirable.

PERKS, BENEFITS AND WORK CULTURE:

• Flexible work hours and leaves
• Salary advance
• Maternity/Paternity leave benefits & adoption assistance
• Butler & Concierge services
• Team Off-sites & Celebrations

BEYOND WORK:

• Insurance benefits for you and family
• Interest-free loans
• Gift vouchers for special moments
• Fully-equipped Gym
• Education Sponsorship Programs

Job Title: Digital Marketing Specialist

 Location: Indrapuri, Bhopal, Madhya Pradesh & JP Nagar, Bangalore

 Job Type: Full-time, Permanent

 Salary: Up to ₹4,00,000 per year

 Schedule: Day Shift

About the Role

We are looking for a passionate and results-driven Digital Marketing Specialist

 to join our dynamic team. You will be responsible for developing and implementing digital marketing strategies that enhance our online presence, engage target audiences, and drive business growth.

Key Responsibilities

• Assist in formulating strategies to build a lasting digital connection with consumers.
• Plan, manage, and monitor the company’s presence on social media platforms (Twitter, Facebook, Instagram, LinkedIn, etc.).
• Launch and optimize online advertisements via Google Ads, Facebook Ads, and other platforms to boost brand awareness and lead generation.
• Execute SEO activities, including keyword research, link-building, and image optimization.
• Design and distribute online newsletters, promotional campaigns, and email marketing initiatives.
• Provide creative ideas for content marketing and ensure timely updates of the company website.
• Collaborate with designers and developers to enhance user experience.
• Track and measure digital marketing performance using tools such as Google Analytics, WebTrends, and other web analytics platforms.
• Stay updated with the latest online marketing trends and best practices, applying them to ongoing strategies.
• Manage and maintain partnerships with media agencies and external vendors.

Requirements & Skills

• Proven experience as a Digital Marketing Executive or in a similar role.
• Strong understanding of SEO, SEM, social media, Google Ads, and email marketing.
• Hands-on experience with analytics tools (Google Analytics, WebTrends, etc.).
• Creativity and ability to generate innovative marketing ideas.
• Excellent communication, collaboration, and organizational skills.
• Bachelor’s degree in Marketing, Business Administration, or related field (preferred).

Why Join Us?

• Competitive salary with yearly bonus.
• Relocation assistance provided.
• Opportunity to work on exciting digital projects with a growing team.
• Exposure to cutting-edge marketing tools and strategies.

Key Responsibilities:

• Build and maintain Single Page Applications (SPAs) using Angular.
• Design and implement CRUD functionalities and modular components.
• Develop responsive, user-friendly interfaces using CSS and frameworks like Bootstrap.
• Optimize web application performance and address validation, error management, and edge cases.
• Collaborate with cross-functional teams to ensure seamless integration of UI/UX designs.

Job Description:

• Basic Qualifications Proficiency in Angular (AngularJS or Angular 2+).
• Strong skills in JavaScript, TypeScript, HTML5, and CSS3.
• Experience in building modular frontend architectures and reusable components.
• Familiarity with Angular features such as routing, directives, and services.
• Knowledge of responsive design principles and CSS frameworks like Bootstrap.
• Strong debugging and problem-solving skills.

Preferred Qualifications:

• 2+ years of professional experience in frontend development.
• Proven experience in building CRUD-based applications.
• Exposure to fintech or customer-facing domains is a plus.
• Experience with custom directives, Angular Pipes, or other frontend frameworks/libraries

It is a platform for creators, influencers and celebrities to grow, manage and monetise their community. It is aimed at both established and aspiring online creators who want to pursue their passion. Our vision is to enable anyone and everyone to make a successful living doing what they enjoy.

Skills And Qualification:-

• Must have experience with any scripting language (JavaScript/NodeJS preferred)
• Experience with API-driven and highly scalable application is a plus
• Good knowledge of non-relational DB (MongoDB preferred)
• Good with data structures and algorithms
• Good to have an experience with testing framework and CI/CD pipeline
• 1+ years of experience in software development preferably B2C experience.
• Basic understanding of Frontend and client side frameworks like React, Angular, Vue will be plus
• Experience in building scalable Restful APIs & Services.

Education requirement:-

• B.Tech (computer science preferred)

Responsibilities:-

• Clarify feature requirements with product team

• Design end to end feature flow

• Write scalable and bug free code

• Take care of test and deployment pipeline

• Maintaining the existing products

Location :- Bangalore (HSR Layout,Sector 1)

Job Title:- Head of Analytics

Job Location:- Bangalore - On - site

About Qrata:

Qrata matches top talent with global career opportunities from the world’s leading digital companies including some of the world’s fastest growing start-ups using qrata’s talent marketplaces. To sign-up please visit Qrata Talent Sign-Up

We are currently scouting for Head of Analytics

Our Client Story:

Founded by a team of seasoned bankers with over 120 years of collective experience in banking, financial services and cards, encompassing strategy, operation, marketing, risk & technology, both in India and internationally.

We offer credit card processing Solution that can help you in effectively managing your credit card portfolio end-to-end. These solution are customized to meet the unique strategic, operational and compliance requirements of each bank.

1. Card Programs built for Everyone Limit assignment based on customer risk assessment & credit profiles including secured cards

2. Cards that can be used Everywhere. Through POS machines, UPI, E-Commerce websites

3. A Card for Everything Enable customer purchases, both large and small

4. Customized Card configurations Restrict usage based on merchant codes, location, amount limits etc

5. End-to-End Support We undertake the complete customer life cycle management right from KYC checks, onboarding, risk profiling, fraud control, billing and collections

6. Rewards Program Management We will manage the entire cards reward and customer loyalty programs for you

What you will do:

We are seeking an experienced individual for the role of Head of Analytics. As the Head of Analytics, you will be responsible for driving data-driven decision-making, implementing advanced analytics strategies, and providing valuable insights to optimize our credit card business operations, sales and marketing, risk management & customer experience. Your expertise in statistical analysis, predictive modelling, and data visualization will be instrumental in driving growth and enhancing the overall performance of our credit card business

Qualification:

• Bachelor's or master’s degree in Technology, Mathematics, Statistics, Economics, Computer Science, or a related field
• Proven experience (7+ years) in leading analytics teams in the credit card industry
• Strong expertise in statistical analysis, predictive modelling, data mining, and segmentation techniques
• Proficiency in data manipulation and analysis using programming languages such as Python, R, or SQL
• Experience with analytics tools such as SAS, SPSS, or Tableau
• Excellent leadership and team management skills, with a track record of building and developing high-performing teams
• Strong knowledge of credit card business and understanding of credit card industry dynamics, including risk management, marketing, and customer lifecycle
• Exceptional communication and presentation skills, with the ability to effectively communicate complex information to a varied audience

What you can expect:

1. Develop and implement Analytics Strategy:

o Define the analytics roadmap for the credit card business, aligning it with overall business objectives

o Identify key performance indicators (KPIs) and metrics to track the performance of the credit card business

o Collaborate with senior management and cross-functional teams to prioritize and execute analytics initiatives

2. Lead Data Analysis and Insights:

o Conduct in-depth analysis of credit card data, customer behaviour, and market trends to identify opportunities for business growth and risk mitigation

o Develop predictive models and algorithms to assess credit risk, customer segmentation, acquisition, retention, and upsell opportunities

o Generate actionable insights and recommendations based on data analysis to optimize credit card product offerings, pricing, and marketing strategies

o Regularly present findings and recommendations to senior leadership, using data visualization techniques to effectively communicate complex information

3. Drive Data Governance and Quality:

o Oversee data governance initiatives, ensuring data accuracy, consistency, and integrity across relevant systems and platforms

o Collaborate with IT teams to optimize data collection, integration, and storage processes to support advanced analytics capabilities

o Establish and enforce data privacy and security protocols to comply with regulatory requirements

4. Team Leadership and Collaboration:

o Build and manage a high-performing analytics team, fostering a culture of innovation, collaboration, and continuous learning

o Provide guidance and mentorship to the team, promoting professional growth and development

o Collaborate with stakeholders across departments, including Marketing, Risk Management, and Finance, to align analytics initiatives with business objectives

5. Stay Updated on Industry Trends:

o Keep abreast of emerging trends, techniques, and technologies in analytics, credit card business, and the financial industry

o Leverage industry best practices to drive innovation and continuous improvement in analytics methodologies and tools

For more Opportunities Visit: Qrata Opportunities.

About Insane

Insane helps and supports to scale the of meaningful Coaches and experts to expand their reach to the people. Since starting in 2016 we have grown our clients' journey creating an impact in people's lives in their personal and professional growth.

About the Role

We are looking for an experienced and creative Video Editor to join our team! As video has become the best way for communicating a company's messages on online platforms, your position will play an important role in our client's success.

You will have worked in an agency or busy in-house team, and have experience in editing compelling, shareable digital and social content for consumer/lifestyle brands.

You are excited about editing video campaigns and high-impact story-telling content for a wide range of clients.

Responsibilities

• Create and optimize video templates to grab attention and engage the audience
• Use elements and audio to improve the scroll-stop ratio and avg time spent on video
• Plan new tests fortnightly and experiment with them on small budgets.
• Share reports with Campaign Managers and discusses the insights
• Assist with motion graphics as needed

Who you are

• 1-2 years of video editing experience
• Great with Adobe Premiere, Adobe After Effects, and Adobe Photoshop
• Have a sound design and a passion for experimenting
• A passionate and detail-oriented team player: you have clarity in your thought processes

Why Insane?

• We believe in both personal and professional growth because that is what makes a team impactful and successful
• Competitive salary and benefits compared to the industry average
• Flexible vacation/ time-off policy
• Opportunity to create, design, and envision the mission of industry leaders
• The best culture you can find in an agency where we encourage and promote professional growth with various learning incentives
• We don't micromanage: we expect you to do your job right by yourself without any external pressure
• We try to provide all the support that you need (that includes training and upskilling as well)

Schedule:

• Day shift
• Flexible schedule
• Monday to Friday
• Need to have a laptop
• Based in Bangalore/willing to relocate to Bangalore for this position.

●MS or BS/B.Tech in computer science or equivalent experience from top college.

● 2+ years Strong Product Development experience
● Proficiency in multiple programming languages, both dynamic (Ruby, Python, Golang etc.)
and strongly typed object oriented language.
● Experience and knowledge of open source tools & frameworks, broader cutting edge
technologies around server side development.
● Excellent data structures, algorithms and problem solving skills.
● Experience with Test Driven Development within a continuous Integration environment
(Jenkins, GO, etc)
● Customer-focused, react well to changes, work with teams and be able to multitask.
● Must be a proven performer and team player that enjoys challenging assignments in a
high-energy, fast growing and start-up workplace.
● Must be a self-starter who can work well with minimal guidance and in a fluid environment.