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As a Senior Analyst you will play a crucial role in improving customer experience, retention, and growth by identifying opportunities in the moment that matter and surfacing them to teams across functions. You have experience with collecting, stitching and analyzing Voice of Customer and CX data, and are passionate about customer feedback. You will partner with the other Analysts on the team, as well as the Directors, in delivering impactful presentations that drive action across the organization.

You come with an understanding of customer feedback and experience analytics and the ability to tell a story with data. You are a go-getter who can take a request and run with it independently but also does not shy away from collaborating with the other team members. You are flexible and thrive in a fast-paced environment with changing priorities.

Responsibilities

• Stitch and analyze data from primary/secondary sources to determine key drivers of customer success, loyalty, risk, churn and overall experience.
• Verbalize and translate these insights into actionable tasks.
• Develop monthly and ad-hoc reporting.
• Maintain Qualtrics dashboards and surveys.
• Take on ad-hoc tasks related to XM platform onboarding, maintenance or launch of new tools
• Understand data sets within the Data Services Enterprise Data platform and other systems
• Translate user requirements independently
• Work with Business Insights, IT and technical teams
• Create PowerPoint decks and present insights to stakeholders

Qualifications

• Bachelor’s degree in data science/Analytics, Statistics or Business. Master’s degree is a plus.
• Extract data and customer insights, analyze audio or speech, and present them in any visualization tool.
• 5+ years of experience in an analytical, customer insights or related business function.
• Basic knowledge of SQL and Google Big Query.
• 1+ year of experience working with Qualtrics, Medallia or another Experience Management platform
• Hands-on experience with statistical techniques: profiling, regression analysis, trend analysis, segmentation
• Well-organized and high energy

Non-technical requirements:

• You have experience working on client-facing roles.
• You are available to work from our Bangalore office from Day 1 in a night shift. (US Shift)
• You have strong communication skills.
• You have strong analytical skills.

The Executive Assistant will act as the right hand to a dynamic and fast-paced leader, managing every detail of their professional and personal schedule. She will coordinate meetings, handle travel, manage communications, and ensure the leader’s day runs seamlessly. The role demands absolute discretion, grace under pressure, and the ability to anticipate needs before they arise.

She will be responsible for organizing calendars, screening calls, preparing reports, and managing confidential information with complete professionalism. From arranging last-minute travel to handling urgent requests and keeping the office running smoothly, she will make sure nothing falls through the cracks.

This role goes far beyond administrative work — it’s about being one step ahead, staying calm in chaos, and turning challenges into opportunities. The ideal person will be polished, organized, sharp, and unflappable — someone who thrives in high-pressure environments and takes pride in making things happen flawlessly behind the scenes.

She should be a fast learner, emotionally intelligent, articulate, and impeccably presentable, able to interact confidently with senior leaders, clients, and stakeholders. Above all, she must bring loyalty, discretion, and professionalism to every task, embodying the poise, intuition, and drive of a true executive gatekeeper.

1. Develop, and maintain Java applications using Core Java, Spring framework, JDBC, and threading concepts.
2. Strong understanding of the Spring framework and its various modules.
3. Experience with JDBC for database connectivity and manipulation
4. Utilize database management systems to store and retrieve data efficiently.
5. Proficiency in Core Java8 and thorough understanding of threading concepts and concurrent programming.
6. Experience in in working with relational and nosql databases.
7. Basic understanding of cloud platforms such as Azure and GCP and gain experience on DevOps practices is added advantage.
8. Knowledge of containerization technologies (e.g., Docker, Kubernetes)
9. Perform debugging and troubleshooting of applications using log analysis techniques.
10. Understand multi-service flow and integration between components.
11. Handle large-scale data processing tasks efficiently and effectively.
12. Hands on experience using Spark is an added advantage.
13. Good problem-solving and analytical abilities.
14. Collaborate with cross-functional teams to identify and solve complex technical problems.
15. Knowledge of Agile methodologies such as Scrum or Kanban
16. Stay updated with the latest technologies and industry trends to improve development processes continuously and methodologies

If interested please share your resume with details :

Total Experience -

Relevant Experience in Java,Spring,Data structures,Alogorithm,SQL, -

Relevant Experience in Cloud - AWS/Azure/GCP -

Current CTC -

Expected CTC -

Notice Period -

Reason for change -

Requirements

• 6–12 years of backend development experience.
• Strong expertise in Java 11+, Spring Boot, REST APIs, AWS.
• Solid experience with distributed, high-volume systems.
• Strong knowledge of RDBMS (e.g., MySQL, Oracle) and NoSQL databases (e.g., DynamoDB, MongoDB, Cassandra).
• Hands-on with CI/CD (Jenkins) and caching technologies Redis or Similar.
• Strong debugging and system troubleshooting skills.
• Experience in payments system is a must.

Minimum 4 to 10 years of experience in testing distributed backend software architectures/systems.

• 4+ years of work experience in test planning and automation of enterprise software

• Expertise in programming using Java or Python and other scripting languages.

• Experience with one or more public clouds is expected.

• Comfortable with build processes, CI processes, and managing QA Environments as well as working with build management tools like Git, and Jenkins

. • Experience with performance and scalability testing tools.

• Good working knowledge of relational databases, logging, and monitoring frameworks is expected.

Familiarity with system flow like how they interact with an application Eg. Elasticsearch, Mongo, Kafka, Hive, Redis, AWS

SUMMARY OF THE POSITION: 

Product Development Engineer is responsible for front end development of modules of enliven CEM. 

The engineer is responsible for end to end delivery of specific components in the module and integrate them with existing modules 

ROLES AND RESPONSIBILITIES: 

• Working with technical architects, able to convert the architecture into design and code in Java (Spring Boot), AngularJS, and NodeJS. 

• Able to generate LLD documents. 

• Ability to write Quality code with minimum defects. 

• Unit Test and following the coding standards. 

PREFERRED QUALIFICATION AND SKILLS: 

• 5+ years strong programming and logical skills in Java (Spring Boot), AngularJS, Object Oriented Java script, NodeJS and HTML5 

• Hands on Experience on Java (Spring Boot), and MySQL is mandatory. Must have completed at least 2 full projects using Spring boot and AngularJS.

• Excellent knowledge and experience in Spring JPA, RESTful web services implementation.

• NodeJS experience is value add 

• Should have participated in, and be familiar with, Agile (Scrum) project methodology and practices.

• Must be able to mentor and guide junior technical resources. 

• One who is proactive and comes forward with technology related initiatives. Motivated selfstarter. 

• Good Communication skills. English - Oral and Written.

Below are the must-have's in the candidate:

1) 2+ years of experience in LabVIEW development or training

2) Must have fluent English

3) At least 1500 hours of experience programming in LabVIEW.

4) Minimum certification of National Instruments CLAD, Certified LabVIEW Developer or

higher credential preferred.

Behavioral Expectations:

1) Internally motivated, “self starter” type personality.

2) Reliable, can be trusted to work consistently on tasks without close supervision.

3) Able to work on tasks individually or as part of a small team.

4) A “life-long learner” that is willing to develop new skills and proficiencies.