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As a Senior Analyst you will play a crucial role in improving customer experience, retention, and growth by identifying opportunities in the moment that matter and surfacing them to teams across functions. You have experience with collecting, stitching and analyzing Voice of Customer and CX data, and are passionate about customer feedback. You will partner with the other Analysts on the team, as well as the Directors, in delivering impactful presentations that drive action across the organization.

You come with an understanding of customer feedback and experience analytics and the ability to tell a story with data. You are a go-getter who can take a request and run with it independently but also does not shy away from collaborating with the other team members. You are flexible and thrive in a fast-paced environment with changing priorities.

Responsibilities

• Stitch and analyze data from primary/secondary sources to determine key drivers of customer success, loyalty, risk, churn and overall experience.
• Verbalize and translate these insights into actionable tasks.
• Develop monthly and ad-hoc reporting.
• Maintain Qualtrics dashboards and surveys.
• Take on ad-hoc tasks related to XM platform onboarding, maintenance or launch of new tools
• Understand data sets within the Data Services Enterprise Data platform and other systems
• Translate user requirements independently
• Work with Business Insights, IT and technical teams
• Create PowerPoint decks and present insights to stakeholders

Qualifications

• Bachelor’s degree in data science/Analytics, Statistics or Business. Master’s degree is a plus.
• Extract data and customer insights, analyze audio or speech, and present them in any visualization tool.
• 5+ years of experience in an analytical, customer insights or related business function.
• Basic knowledge of SQL and Google Big Query.
• 1+ year of experience working with Qualtrics, Medallia or another Experience Management platform
• Hands-on experience with statistical techniques: profiling, regression analysis, trend analysis, segmentation
• Well-organized and high energy

Non-technical requirements:

• You have experience working on client-facing roles.
• You are available to work from our Bangalore office from Day 1 in a night shift. (US Shift)
• You have strong communication skills.
• You have strong analytical skills.

Requirements:

• Hands-on working knowledge and experience is required in:
• Extensive experience working on C#, . net and. net core frameworks
• Extensive experience working on React, Javascript and Typescript
• Relational Databases (SQL Server, Oracle, PostgreSQL, etc. )
• NoSQL Databases (Mongo, Cloud Spanner, etc. )
• Agile Methodologies (Scrum, TDD, BDD, etc. )
• Experience working with distributed teams across regions and time zones
• Strong organisational skills
• Display detailed, critical, quality-oriented, skeptical thinking about the product
• Experience with several of the following tools/technologies is desirable: GIT, Jira, Jenkins, SharePoint, Visual Studio Code.
• Microservices Architecture, Domain Driver Design, Test Driven Development is a bonus
• Design Patterns and implementing the Design Patterns
• Development of Complex Application and System Architectures
• Data Structures and Algorithms using Typescript, C# and. NET
• Experience working in Google Cloud will be a big bonus as all our systems are in the Cloud 7
• Knowledge of REST and gRPC API's is a bonus
• Knowledge of the following technologies is a plus:
• Continuous Integration and Continuous Delivery Tools like GitHub, Git, etc.
• Containerisation Technologies (Docker)

• Proficient knowledge of a NodeJS and Express.
• Understanding differences between multiple delivery platforms (such as mobile vs, desktop), and optimizing output to match the specific platform
• Good understanding of server-side templating languages (such as Jade, EJS, Jinja, etc. depending on your technology stack)
• Good understanding of server-side CSS preprocessors (such as Stylus, Less, Sass etc. depending on your technology stack)
• Creating database schemas that represent and support business processes
• Data migration, transformation, and scripting
• User authentication and authorization between multiple systems, servers, and environments
• Integration of multiple data sources and databases into one system
• Understanding differences between multiple delivery platforms, such as mobile vs. desktop, and optimizing output to match the specific platform
• Creating database schemas that represent and support business processes
• Implementing automated testing platforms and unit tests
• Management of hosting environment, including database administration and scaling an application to support load changes
• Understanding of fundamental design principles behind a scalable application
• Good understanding of advanced JavaScript libraries and frameworks such as AngularJS.

• VueJS
• Express
• Socket.IO
• NuxtJS
• MongoDB (3.x)
• Mongoose

Why you should join us

- You will join the mission to create positive impact on millions of peoples lives

- You get to work on the latest technologies in a culture which encourages experimentation - You get to work with super humans (Psst: Look up these super human1, super human2, super human3, super human4)

- You get to work in an accelerated learning environment

What you will do

- You will provide deep technical expertise to your team in building future ready systems.

- You will collaborate in a highly cross functional team, providing engineering perspective to non technical members of the team

- You will help develop a robust roadmap for ensuring engineering operational excellence

- You will establish clean and optimised coding standards that are well documented

- You will author efficient, reliable and performant systems

- You will design systems, frameworks and libraries that work at scale, are easy to maintain and provide a great developer experience

- You will be agile and curious about customer problems and business objectives

- You will actively mentor and participate in knowledge sharing forums

- You will work in an exciting startup environment where you can be ambitious and try new things :)

You should apply if

- You have a strong foundation in Computer Science concepts and programming fundamentals

- You have been working on backend web technologies since 8+ years

- You have built and maintained reliable systems that operate at high scale

- You’re experienced in building and running cloud-native platforms & distributed systems

- Extensive experience in any web stack (we use Typescript / AWS / DynamoDB / PostgreSQL)

- You understand the hustle of a startup and are good with handling ambiguity

- You are data driven, have customer empathy and enjoy building delightful applications

- You are curious, a quick learner and someone who loves to experiment

- You insist on highest standards of quality, maintainability and performance

- You work well in a team to enhance your impact

• Experience in software development, prototyping, functional analysis, integration, and testing.
• Experience with Javascript and RESTful technologies including building RESTful APIs
• In-depth understanding of the JavaScript programming languages especially Angular and node.js and the ability to peer review other engineer's code constructively
• Highly skilled at problem-solving, unit-testing, and debugging.
• Expert understanding of best practice engineering principles for building MEAN applications.
• In-depth knowledge of database systems and an understanding of data structures, data normalization, and query performance considerations. Particularly Non-Relational/NoSQL databases including MongoDB.
• Automated unit testing and CI experience
• Ability to effectively communicate technical concepts pictorially, orally or in writing.
• Docker experience desired
• Ability to learn business rules quickly by reading requirements, engaging in conversation, or reverse engineering.
• Expertise in source code control and versioning concepts.

• Own our user interfaces with an eye to lightning-fast performance and a great user experience
• Implement compelling and intuitive UIs, shaping the design and feel of the product alongside our founders
• Write a significant amount of code for new and existing features
• Ship high-quality code and architecture
• Mentor engineers on the team, developing their skills and helping advance their careers
• Help shape the future of our engineering organization

Requirements

• You have been building production web applications for 5+ years and know the systems from top to bottom
• You know SQL and have significant programming experience on the frontend with React
• You have a BS/MS/Ph.D. in a scientific field or equivalent experience
• You want to work in a fast-paced, high-growth startup environment that respects its engineers and customers
• Comfortable working with a 100% distributed engineering team, collaborating on GitHub, Slack, Zoom, etc. in the open and as a self-starter.

Bonus points

• You have backend experience building microservices
• You’ve contributed to open-source libraries and actively participate in the development community (blogging, meetups, tweeting, etc.)
• You have experience building interactive data visualizations
• You have worked in TypeScript, Java, Go

We are looking for a JavaScript Developer who is motivated to combine the art of design with the art of
programming. Responsibilities will include implementing visual elements and their behaviors with user
interactions. You will work with both front-end and back-end web developers to build all client-side logic. You will also be bridging the gap between the visual elements and the server-side infrastructure, taking an active role on both sides, and defining how the application looks and functions.

Responsibilities
• Build reusable code and libraries for future use
• Ensure the technical feasibility of UI/UX designs
• Optimize applications for maximum speed and scalability
• Work with an international team. Remote work / telecommuting is possible

Desired Skills and Experience
• Strong understanding of JavaScript, its quirks, and workarounds (our platform is pure JS)
• Solid experience (2+ years) with related Web Technologies ( HTML5, CSS3, SVG )
• Proficient understanding of cross-browser compatibility issues and ways to work around such issues
• Proficient understanding of CORS issues and ways to work with such issues
• Proficient understanding of social network APIs
• Good understanding of browser rendering behavior and performance
• Experience in mobile web development ( iOS / Android / Windows Mobile )
• Fluent with Linux/Unix environments
• Knowledge of PHP optional but desirable
• Writing and maintaining batch jobs to streamline processes (Shell, Perl etc.)
• Ability to set priorities and meet deadlines in a dynamic, fast paced environment
• Inclined to take ownership of tasks and to ship highly polished products with excellent attention to detail
• Responsible, self-motivated worker and team-player; excited about new technologies
• Strong verbal and written communication skills in English

• 3+ Years of experience in MDM (IDD UserExits / Hub User Exits)
• 2+ years experience in Java
• 1+ years’ experience in Activos
• 3+ years experience developing with SIF API, BES apis.
• Well versed with SOAP and RESTful WebServices
• Working with business partners and technical team to understand the requirements.
• Develop, program, and unit test the Java code needed.
• Support integration and Regression testing activities around custom Java objects
• Bachelor’s degree in a technical area or equivalent
• Ability to move between high level architecture design and getting involved in all phases of hands-on development
• Excellent communication skills, particularly those relating to complex findings and presenting them to ensure audience appeal at various levels of the organization
• Ability to integrate research and best practices into problem avoidance and continuous improvement
• Strong analytical and problem-solving skills
• Strong interpersonal skills to successfully team with software vendors, external partners and internal business and IT associates.
• Must be able to perform as an effective member in a team-oriented environment, maintain a positive attitude, and achieve desired results while working with minimal supervision