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As a Senior Analyst you will play a crucial role in improving customer experience, retention, and growth by identifying opportunities in the moment that matter and surfacing them to teams across functions. You have experience with collecting, stitching and analyzing Voice of Customer and CX data, and are passionate about customer feedback. You will partner with the other Analysts on the team, as well as the Directors, in delivering impactful presentations that drive action across the organization.

You come with an understanding of customer feedback and experience analytics and the ability to tell a story with data. You are a go-getter who can take a request and run with it independently but also does not shy away from collaborating with the other team members. You are flexible and thrive in a fast-paced environment with changing priorities.

Responsibilities

• Stitch and analyze data from primary/secondary sources to determine key drivers of customer success, loyalty, risk, churn and overall experience.
• Verbalize and translate these insights into actionable tasks.
• Develop monthly and ad-hoc reporting.
• Maintain Qualtrics dashboards and surveys.
• Take on ad-hoc tasks related to XM platform onboarding, maintenance or launch of new tools
• Understand data sets within the Data Services Enterprise Data platform and other systems
• Translate user requirements independently
• Work with Business Insights, IT and technical teams
• Create PowerPoint decks and present insights to stakeholders

Qualifications

• Bachelor’s degree in data science/Analytics, Statistics or Business. Master’s degree is a plus.
• Extract data and customer insights, analyze audio or speech, and present them in any visualization tool.
• 5+ years of experience in an analytical, customer insights or related business function.
• Basic knowledge of SQL and Google Big Query.
• 1+ year of experience working with Qualtrics, Medallia or another Experience Management platform
• Hands-on experience with statistical techniques: profiling, regression analysis, trend analysis, segmentation
• Well-organized and high energy

Non-technical requirements:

• You have experience working on client-facing roles.
• You are available to work from our Bangalore office from Day 1 in a night shift. (US Shift)
• You have strong communication skills.
• You have strong analytical skills.

Job Title: Senior Manager/ Manager – Ad sales - Brand Solutions

Job Location: Gurgaon

About Qrata

We match top talent with highly competitive career opportunities with leading startups in India and globally and address hiring challenges, recruitment brand marketing, with innovative and collaborative strategic consulting.

About the company we're hiring for

It is India's largest and fastest-growing retail tech start-up organizing the highly fragmented physical retail and digitalizing them. Focused on the $80Bn markets for consumer electronics, including white goods, TVs, mobile phones, and small appliances, its technology enables India's 5,00,000+ neighbourhood electronics stores to offer the same selection of products as large, urban big-box retailers. Founded by industry veterans and backed by Eric Yuan (Zoom Founder) and top global VCs, it is dedicated to integrate over 5,00,000+ fragmented retail stores PAN India and is already present across 50+ markets.

Founded by ex-Flipkart colleagues and IIT alum in 2018, It is India’s fastest growing B2B commerce venture that enables physical stores by removing the barriers of inventory, scale and capital through its technology platform. Its platform empowers retailers with the following to drive up sales conversions in-store.

• Digital inventory: 10X larger product selection
• Efficient sourcing: allowing access to better prices for 10,000+ products from 150+ brands
• Wide array of enabling services: financial solutions. Its Credit, was built to facilitate credit lending to offline retail equipping businesses with working capital headroom

Their Culture

They ignite passion and performance to work towards a collective goal: creating the perfect mobile entertainment ecosystem that delivers the best possible music experience to millions of listeners around the world. Our default mode is that of perpetual innovation. Together, we form a concerted rhythm that goes beyond borders. We don't just go with the flow, we create it. offers a dynamic and unconventional work environment, full of fun wholesome experience. We believe creativity and technology blend together like sweet melodies. When you choose our organization , you join a diverse world of high-calibre techies, artists, and inventors hailing from companies like Yahoo!, Twitter, LinkedIn, Google, Qualcomm, HBO, Microsoft, Flipkart, Amazon, Paytm, Quikr etc. Our value-based, people-first work culture is about empowering every individual in our team to be catalysts for change in this dynamic digital world. Every day is an opportunity to bring your vision to life, and to expand, learn and grow. No idea is left unconsidered. No voice is left unheard prides itself on being an equal opportunity employer. We have committed ourselves to creating a safe environment with fair and equal access and opportunities, sans discrimination. We encourage everyone to be open to experiences and perspectives beyond their normal; divergent thinkers create differentiated products, and even better music.

If our vibe matches with yours, we'd love to hear from you.

We are currently scouting for

• Sales forecasting: Develop and maintain accurate sales forecasts to help the organization make informed decisions on sales targets, revenue goals, and resource allocation
• Pipeline management: Analyze and optimize the sales pipeline to ensure a consistent flow of qualified leads and opportunities, and work closely with the sales team to identify areas of improvement
• Sales process optimization: Continuously evaluate and optimize the sales process to maximize efficiency and effectiveness, and work with cross-functional teams to implement best practices and tools
• Sales reporting and analysis: Provide regular sales reports and analysis to identify trends and areas of opportunity, and work with the sales team to develop actionable insights
• Sales enablement: Work closely with the sales team to provide the tools, resources, and training they need to succeed, including sales training, product information, and customer insights
• Territory management: Develop and manage sales territories to maximize revenue
• Potential and ensure a balanced workload for sales reps

Must Haves:

• Master's degree in business, marketing, or a related field is preferred
• 3 to 8 years of experience required in sales
• Strong knowledge of consumer appliances, their features, and market trends
• Excellent communication and interpersonal skills to build rapport, team management & conflict man agent
• Self-motivated and target-oriented, with a proactive approach to achieving sales goals
• Ability to work independently, as well as collaboratively within a team environment

Sr. Software Developer ( 4years – 5years)

Required:

1. Extensive experience in Ruby on Rails (4-5)years, software designing and architecture.
2. Experience in microservice architecture (2-3)years
3. Experience in Elastic Search/Redis/Sidekiq
4. Experience in writing Rspec Test cases
5. Experience in cloud services such as AWS
6. Experience in Postgres/Mysql, Database Modelling
7. Excellent problem solving capabilities

Good To have:

1. Experience in design pattern
2. Experience in managing teams

Key Responsibilities:

• Create technical designs, independently code, unit test to ensure code quality, and deploy various components of IBM Sterling Commerce OMS.
• Perform database design for custom components.
• Writing code for custom APIs, extending transactions, events, DB extensions etc to complete OMS technical designs.
• Support various phases of testing in an agile delivery framework.
• Apply strong design, development, and troubleshooting skills in work to deliver quality.
• Take initiative to learn new concepts in IBM Sterling OMS technologies on cloud at a rapid pace.
• Foster an environment of team collaboration.

Technical Experience :

• At least 2 years of strong IBM Sterling OMS development experience.
• 2-5 years strong experience using Java/J2EE, XML, XSD, XSL, SOAP, REST Web Service, IBM MQ and latest Java/J2EE concepts
• Experience working in Agile development teams.
• Knowledge of dockers, CI/CD build and deployments pipelines.
• Problem solving and code debugging skills in a large distributed application.
• Eager to learn and develop IBM Sterling Call center UI customizations.
• Strong interpersonal and communication skills with fluency in English.
• Four-year college or university degree in Computer Science or related field.

Job Description :

- The ideal candidate is a self-motivated, multi-tasker, and demonstrated team-player.

- You will be responsible for the development of new software products and enhancements to existing products.

- You should excel in working with large-scale applications and frameworks and have outstanding communication skills.

Responsibilities :

- Writing clean, high-quality, high-performance, maintainable code

- Develop and support software including applications, database integration, interfaces, and new functionality enhancements

- Coordinate cross-functionally to insure project meets business objectives and compliance standards

- Support test and deployment of new products and features

- Participate in code reviews

Skills : Reactjs, Nodejs, Mysql

Qualifications :

- Bachelor's degree in Computer Science (or related field)

- 4+ years of relevant work experience

- Ability to multi-task, organize, and prioritize work

- Candidates who are willing to work from office based at Bangalore- Manyata Tech Park.

1. Hands on programming skills.
2. Monitoring application and infrastructure health by using monitoring tools
3. Build and deployment automation tools on AWS
4. Design and coding experience in Java/golang
5. Design and coding experience in Java/golang
6. Hands on exposure to GitLab or Github

• Own our user interfaces with an eye to lightning-fast performance and a great user experience
• Implement compelling and intuitive UIs, shaping the design and feel of the product alongside our founders
• Write a significant amount of code for new and existing features
• Ship high-quality code and architecture
• Mentor engineers on the team, developing their skills and helping advance their careers
• Help shape the future of our engineering organization

Requirements

• You have been building production web applications for 5+ years and know the systems from top to bottom
• You know SQL and have significant programming experience on the frontend with React
• You have a BS/MS/Ph.D. in a scientific field or equivalent experience
• You want to work in a fast-paced, high-growth startup environment that respects its engineers and customers
• Comfortable working with a 100% distributed engineering team, collaborating on GitHub, Slack, Zoom, etc. in the open and as a self-starter.

Bonus points

• You have backend experience building microservices
• You’ve contributed to open-source libraries and actively participate in the development community (blogging, meetups, tweeting, etc.)
• You have experience building interactive data visualizations
• You have worked in TypeScript, Java, Go

• 3 years of experience in mobile development on React Native
• Experience in design, development, and deployment of mobile apps
• Experience with embedded relational databases (SQLite)
• Knowledge of Restful Web-Services, JSON, HTTP, Networking protocols
• Experience with any Apk and iOS builder with strong skills in JavaScript, React native.
• Experience on JavaScript,HTML,CSS, NPM, Android, iOS,
• Hybrid, Ionic, Angular 2+, Typescript, Webpack, GruntJS, GulpJS.

• 3+ years of relevant experience in react native, javascript, HTML,CSS
• This project requires experience with:
• Well versed in kotlin/swift/react-native/js and react environment.3+ years experienced
• Good knowledge of SDLC.
• Good knowledge of any database SQL/mongo etc.
• Should have a problem-solving attitude.
• Eager to learn new things.
• Should have intellectual skills.
• Working across Cross platforms (Android and IoS)
• Flutter Experience will be added advantage
• Experience in understanding large and complex code bases
• The developer will work with our offices in Bangalore (Currently Remote).