Headout is evolving the way people discover the world by connecting them with exceptional experiences at the push of a button. We are building a magical platform that gets everyone to head out and have fun in a matter of seconds; no matter where you are and what you want to do. We are combining a delightful product experience, data-driven decisions, sophisticated supply side logistics network and world-class operations to solve a huge basic human problem: how do we have a good time? What you'll do: Manage a team of Associates focused on Community Engagement & Customer Success Manage team KPIs and oversee multiple channels of communication with our customers Build workflow processes and engagement guidelines for the team Collaborate with Operations and Product teams to continuously improve our Customer experience Improve training and quality control to ensure a consistent high-quality experience across all channels and customer touchpoints Who you are: Customer centric: Obsessed with customer experience and genuinely empathise with our users Communication: Excellent written and oral communication skills Process-oriented: You love the idea of interworking systems and structured processes. Familiar with various SaaS tools. Time management: You have excellent time management and prioritization skills and can handle multiple tasks with ease. Problem-solver: You are able to solve problems quickly and effectively. 5+ years experience with 3+ years of experience managing a team in a customer success or community management role.
KNOWLEDGE & SKILLS Knowledge of google guidelines for websites, lead generation digital marketing, SEO process and web analytics. Local search enhancement. Ability to manage AdWords & other paid process lead campaigns. Creating landing pages and optimizing for better traction. Skills to work across functions for developing assets for supporting digital activations. KRAs @ SHOP A DOCKET 1. Responsible for complete SEO process (on and off page optimization) and web analytics. 2. Work on paid platforms like Google Adwords, Yahoo, Bing, Facebook, Linkedin Ads and others. 3. Provide SEO guidance and recommendation for SEO friendly website and development. 4. Develop and improve website to enhance natural search ranking. 5. Prepare traffic reports using Google analytics. Analyse trends and suggest growthmap. 6. Researching keywords using Google Adwords keywords tool, keywords io, long tail keywords pro, Wordstream etc. 7. On page and Off page optimization and carrying out competitor research. 8. Support sales team with lead campaigns and other need based business support. You should have a minimum of 1 Year experience of working on SEO.
We are building a complex Big Data product which aims to revolutionize sales prospecting by crunching billions of data points and applying sophisticated machine learning & AI algorithms. Hence, we are looking for a Data Governance Analyst to ensure that the quality of this product always stays top-notch and world class. If you love working with data, have an eye for detail and a strong adherence to quality then we’d love to hear from you. The Data Governance Analyst is a senior level position where the analyst will work under the general direction of the Chief Data Scientist and senior staff in the Data Management team. The primary responsibility is to treat data as an asset, and become the expert source for data standards and policy related questions. RESPONSIBILITIES: Manage the creation, deployment, and maturity of data governance processes and technology including master data, metadata, and data quality initiatives Identify opportunities to ensure transparent and high-quality data across multiple sources and platforms Reviews, cleans and adds business and formatting rules to every taxonomy/hierarchy in the product Database in support of long-term data governance. Develop objects within data quality tools for cleansing, de-duplicating, and other data preparation Collaborate with various teams to standardize data and ensure adherence to the data ingestion and governance standards Conduct root cause analysis and proposed improvement solutions Leverage subject matter expertise to ensure data products are understood by business user This position requires a proficient level of experienced analytical and programming capabilities, defining requirements, developing and/or maintaining computer applications/systems, and ability to meet business needs within deadlines. REQUIREMENTS: 3 - 6 years in Data analysis, data quality and data governance Proficiency with working with data (profiling, cleansing and transforming) in multiple databases Experience in setting up and managing master data, metadata, and over-all data quality Strong experience of data analysis and data management using a variety of open source tools Come with experience navigating unstructured, complex data environments Detail oriented results driven by the ability to manage multiple requirements in a dynamically changing environment Experience working with a complex big data product would be an added bonus Ability to pick up new software skills in short time frames Self-motivated and able to handle tasks with minimal supervision or questions Ability to write technical documents such as requirement specs or data standards
Responsibilities: Build client related databases by identifying relevant sources and methods of extracting data Maintain databases by constantly updating them based on new findings and progress on client update Assign clients to the Business Team in tandem with strategy set for acquiring clients and tracking progress Report to Operations Team on progress and key pain points along with recommendations for improving the internal BD process Manage data for new and prospective clients, ensuring all communications are logged, information is accurate and documents are attached Required experience and knowledge Highly proficient with MS Excel and MS Word Susceptible to change and ability to grasp new platforms Knowledge of Airtable & Podio would be an added bonus High proficiency in speaking and writing in English. Hindi and Marathi would be an added bonus Analytical and meticulous mindset towards the objective would be an added bonus
Responsibilities •Develop a social insights strategy and vision that provides a holistic view of the impact of social media to other parts of the business. •Identify relevant platforms and tools necessary to deliver rich analytics and insights and lead the deployment of these platforms with key stakeholders. •Work with social strategists, paid social and community management teams to integrate all social data into one database. •Define and manage a social analytics framework in partnership with key stakeholders at the client’s end. •Manage social KPIs and benchmarks for all reporting, including ad-hoc, ongoing, and integrated marketing reports to discover insights that will impact business decisions. •Monitor the client brand against competitors and beacon brands within the social space using key KPIs and benchmarks to identify new marketing and business opportunities. •Define the strategy and process to identify advocates and detractors and work with a cross-functional team to define engagement and content strategies. •Leverage social listening to develop key KPIs and benchmarks on integrated marketing campaigns. •Monitor the social space to uncover actionable insights and identify key themes for line of business partners. •Create and manage the ongoing content and campaign analysis and best practices to optimize future editorial and campaign strategies. •Partner with technology team to identify data integration opportunities including CRM, database and tech tool integrations •Monitor and provide executives ongoing trends within the social listening space •Manage social listening analysts and the evolution of the social insights team. •Mature Client’s social visualization capabilities and deploy command center screens to other sites. Website: https://www.autumnworldwide.com/
An ideal candidate is one who: -Loves and lives technology and lead a team along with training the team. -Has an ability to manipulate existing marketing techniques to their advantage. -Can use technology in the most unconventional way possible with the agenda of boosting the company's growth. -Has an extremely creative, curious and ambitious mindset, and able to make commitments and compromises. -Has the capability to think analytically and creatively at the same time, and able to quickly adapt to changing situations and contexts. -Handling the clients -Is a connected and social person, who loves networking. -Loves to solve puzzles -Has a startup mindset: proactive, motivated, eager to learn, and grow. -Choosing in accordance with the other departments which metrics/KPIs (Key Performance Indicators) to focus on. Bringing traditional and creative ideas how to grow those KPIs. -Exchanging ideas/data/feedback with other departments (Product, marketing, top management) in order to present results and make the product more user-centric. -Driving traffic to your website, landing pages, social media, apps Working with the AARRR Sales Metrics Diagram (Acquisition – Activation – Retention – Referral - Revenue) -Prioritizing growth channels. -Optimizing channels. -Scaling and Automating the growth processes. Requirements -Being data-driven and kind of a data-geek: clear understanding of data, analytics, metrics and statistics. -Being social and understanding users’ behavior. Having great customer relations skills. -Knowledge about both inbound and outbound marketing -Being performance and results-oriented -Being curious and creative -Being relentless in pursuit of growth Want to work in a self-driven, motivated and challenging environment where your contribution will be highly valued and appreciated at every step. Our new home - http://blog.grabon.in/grabon-new-office/ Visit us at - http://www.grabon.in/
Business Operations Executive About Intellicar Telematics Pvt Ltd Intellicar Telematics Private Limited is a vehicular telematics organization founded in 2015 with the vision of connecting businesses and customers to their vehicles in a meaningful way. We provide vehicle owners with the ability to connect and diagnose vehicles remotely in real-time. Our team consists of individuals with an in-depth knowledge and understanding in automotive engineering, driver analytics and information technology. By leveraging our expertise in the automotive domain, we have created solutions to reduce operational and maintenance costs of large fleets, and ensure safety at all times. Solutions: Enterprise Fleet Management, GPS Tracking Remote engine diagnostics, Driver behavior & training Technology Integration: GIS, GPS, GPRS, OBD, WEB, Accelerometer, RFID, On-board Storage. Intellicar’s team of accomplished automotive Engineers, hardware manufacturers, Software Developers and Data Scientists have developed the best solutions to track vehicles and drivers, and ensure optimum performance, utilization and safety at all times. We cater to the needs of our clients across various industries such as: Self drive cars, Taxi cab rentals, Taxi cab aggregators, Logistics, Driver training, Bike Rentals, Construction, ecommerce, armored trucks, Manufacturing, dealership and more. Job Description Will be responsible for ensuring effective operations of Intellicar’s enterprise solutions. Support the Operations team for data validation and analysis, data and report collection, Coordinates and Partners with the client in multi locations. Customer acquisition and key relationship management. Device installation process adherence, device fitment report analysis, coordination with technicians for smooth work flow. Diagnosing and Troubleshooting coordinating with technicians. Resource and Manpower management, logistics and supply chain management. Meet Fleet operators and managers and understand their operational challenges. Travel across client locations to monitor device fitments and support. Ensure that all the operations meet SLAs and TAT. Ensure Process Improvement for better Business Operations Experience and Skills Required Ability to work effectively & independently in a fast-paced environment Customer acquisition and key relationship management Analytical Skills, Negotiation Skills, Leadership skills, Interpersonal and Presentation Skills. Strong analytical skills and a data driven decision making mentality. Highly organized and effective communicator. Well versed in Microsoft suites (Excel, PowerPoint) Hardworking, committed and equipped to handle pressure. Super organized and a logical thinker. Qualification BE/B.Tech/ MBA or Master’s in Operations or related field with minimum defined grade. 2+ year work experience in Business operations Experience in Managing operations in IT/Telecom/Automotive industry. Prior work experience with organizations in the space of IOT or Telematics will be an added advantage.
We are looking for a Trainer with experience in teaching Data Visualization and d3.js. The position is for our Bangalore AI Lab.
Whats on Offer : A growing eCommerce organization to work with. Responsibilities: - Develop the vision and road map of organization's technology strategy. Lead the architecture and execution of it. - Identify new technology trends and keep an eye on consumer's evolving behavior in electronic and mobile commerce. - Evaluate and identify appropriate technology platforms for meeting the organization technology needs - Collaborate with appropriate departments to assess and recommend technologies and systems to support company organizational needs - Ensure that latest technology standards and best practices are maintained across the organization. - Share and communicate company's technology strategy with partners, management, investors and business stakeholders. - Establish and Monitor platform analytics that measures traction and application usage relative to business goals. Skills: - 12+ years of proven experience in building complex, large scale internet based systems. - Must have experience in web development technologies, with strong understanding of database technologies, Big Data Tools (Hadoop, Hive Hbase/NoSQL, MongoDB etc). - Significant development and delivery experience in leading large projects and teams. - Hands-on coding experience with popular languages and web stacks. - Detailed knowledge of Web Standards. - Must be a quick thinker and an effective manager. - Must be an Agile champion. - Must have excellent interpersonal and communication skills.
Sr BI Analyst / Lead BI Analyst Must Have: At least 3 to 6 years of techno functional / technical experience in delivering projects for Large Enterprises Strong background in data analysis, data sources, data warehouse and business intelligence Progressive experience in areas of ETL, Data Modelling, Data Visualization, Reporting and Analytics Familiarity with database concepts, SQL queries, joins and programming Experience in system administration, problem debugging, and solution design Formal education in technology, engineering and programming Ability to demonstrate strong technical aptitude Experience in handling customer communication Ability to manage individual contribution and workload, setting expectations and self-learning Familiarity with self-service BI products such as Tableau, Qlikview, Spotfire, Power BI, MSBI Additional Requirements (Nice to have): Understanding of data challenges encountered by business users Domain expertise to any of the following domains highly desired - Finance, Banking, Insurance, Healthcare, Pharmaceuticals
Job Description Will be responsible for ensuring effective operations of Intellicar’s enterprise solutions. Support the Operations team for data validation and analysis, data/report collection, device installation process adherence, device fitment report analysis, coordination with technicians for smooth work flow. Coordinates and Partners with the client in multi locations. Customer acquisition and key relationship management. Meet Fleet operators and managers and understand their operational challenges. Travel across client locations to monitor device fitments and support. Ensure that all the operations meet SLAs and TAT. Ensure Process Improvement for better Business Operations Experience and Skills Required Ability to work effectively & independently in a fast-paced environment Customer acquisition and key relationship management Analytical Skills, Negotiation Skills, Leadership skills, Interpersonal and Presentation Skills. Strong analytical skills and a data driven decision making mentality. Highly organized and effective communicator. Well versed in Microsoft suites (Excel, PowerPoint) Hardworking, committed and equipped to handle pressure. Super organized and a logical thinker. Qualification BE/B.Tech/ MBA or Master’s in Operations or related field with minimum defined grade. 2+ year work experience in Business operations Experience in Managing operations in IT/Telecom/Automotive industry. Prior work experience with organizations in the space of IOT or Telematics will be an added advantage.
Roles and ResponsibilitiesAs a business analyst, you will need to: communicate with internal colleagues to understand the needs of departments and the organisation as a whole; work with external stakeholders to understand and investigate feedback into the service/function/product provided; use data modelling practices to analyse your findings and create suggestions for strategic and operational improvements and changes; consider the opportunities and potential risks attached to the suggestions you have made; identify the processes and information technology required to introduce your recommendations; gain agreement, usually from senior management, of the best method of introducing your recommendations to the business; communicate the benefits of your recommendations across departments and help to address any uncertainty and concern; produce written documentation to support your work, report on your findings and to present to stakeholders when necessary; support the staff and teams in making the recommended changes, including helping to resolve any issues; ensure plans are made and processes are created to evaluate the impact of the changes made, including taking responsibility for overseeing and reporting on this evaluation. Requirements from the candidate Previous experience in Business Graduate or Post Graduate in Management Experience in analysing data to draw business-relevant conclusions and in data visualization techniques and tools Basic knowledge in generating process documentation Strong written and verbal communication skills including technical writing skills Knowledge of modern training techniques and tools. Excellent organizational and time-management abilities Strong problem solving ability; Team work spirit, collaboration with local and international colleagues; Good communication and multi-tasks management competence Strong ownership and self-motivated Location : Pune
SquadRun is a profitable SaaS startup that leverages the best of machines and humans to automate digital operations/ business processes for enterprises. We have offices in Noida and San Francisco. This position is primarily based in Noida. We combine customised workflows, workflow automation and a distributed human talent pool of stay at home moms and college students delivering guaranteed SLAs of high quality output, speed and scale, at great cost efficiency. Please see this overview deck for more context. In every business, there are digital operations/ business processes that need to be executed. We are disrupting the business process outsourcing industry and in the process solving some of the most exciting data science problems. You would need to apply the best machine learning techniques to various aspects of business process automation and help businesses perform operational work with 10X efficiency (cost, speed, quality) than existing alternatives. For example, catalog management for commerce, content moderation for social businesses, training for AI algorithms, customer onboarding for banking and insurance etc. One of the biggest challenge lies in shaping the product which can have flexible modules that can come together to scale most major workflows. We’re looking for a growth hungry early member who would like to apply data science to a real product right from the ground-up. Roles & Responsibilities You would closely work on building a start-of-the-art work automation pipelines for our platform product with the Data Science Lead: Workforce management to acquire, qualify, match, train and verify / Quality Control. Workflow engine to replicate each business process smartly with different configurations. Work automation (SquadAI) to help contractors by automating part of the workflows and ‘Humans ’in the loop machine learning to automate cognitive decisions once we have enough quality training data. Facilitate data driven experiments to derive product insights. Participate in research in artificial intelligence and machine learning applications from time to time. Background & Key traits 1+ years experience working with data intensive problems at scale from inception to business impact. Experience with modeling techniques such as generalized linear models, cluster analysis, random forests, boosting, decision trees, time-series, neural networks, deep learning etc. Experience using programming (Python/R/Scala) and SQL languages in analytical contexts. Experience with distributed machine learning and computing framework would be a plus (Spark, Mahout or equivalent). Why should you consider this seriously? We’re one of the few applications of AI/ data science that actually has a massive market and business model to create a long term valuable business rather than a short term acquisition play! In the last one year, we have built a product and solved problems for some of the largest brands in the world and tested platform at scale (processed 50+ million units of data). Our customers include Uber, Sephora, Teespring, Snapdeal, the Tata and Flipkart Group, amongst others and we have plans to grow 10x in the next 1.5 years. We are a well balanced team of experienced entrepreneurs and are backed by top investors across India and the Silicon Valley. The platform empowers college students, stay at home mothers and grey collared workers as a stable source of income for working on their smartphone (Android App Link). Our contractors earn 3x of what a typical back office BPO employee makes. For us, this is truly impactful. Every day, we see success stories such as this one - how a single mother is sustaining herself. Empowering our contractors to be financially independent is a strong part of our vision! Compensation INR 8-12 L cash + ESOP upto 4L. To Apply Download our app, go through our website, social media pages, linkedin profiles, blogs, etc. Read about our hiring framework here (Must read!). Mail cover letter and resume to email@example.com with the subject “Jr. Data Scientist @ SquadRun Inc”. In your cover letter, tell us why you are a good fit for this role!
Supply Data Analyst at SquadRun, Inc. We’re looking for an entrepreneurial candidate with extremely strong analytical skills and with high attention to detail to join our team. Your primary efforts will focus around our contractor (supply) base, helping to make it more efficient and more productive by analysing and mapping contractors’ working trends, platform behaviour etc. Your insights will be used to develop product strategy on the supply side, as also to design and deploy productivity tools for our contractor base to use. You will also be responsible for analysis of data related to determining of rewards, driving engagement and retention and leading new growth through insights from internal research and external data. About SquadRun SquadRun helps businesses outsource operational work to a distributed mobile workforce of college students, young professionals, housewives, etc. Tasks include: Data operations: moderating and classifying catalog, tagging content for a consumer/ social app, etc. Outbound calling operations: calling contacts to collect/ update information, lead qualification, feedback surveys etc. Roles and Responsibilities Delineate, plan and update metrics that indicate holistic platform health and growth Identify and map key data points that will help increase contractor efficiency and productivity Identify and map key data points that will help promote ease of adoption and onboarding Drive increased engagement on the platform through predictive models that forecast ‘user journey and platform behaviour’ Analyze data to determine ‘mission rewards’ framework Create data maps / systems that help to match capabilities of a contractor to the nature of work (output) expected Derive insights based on internal metrics and external research, for identifying new segments for growth Share inputs for design of workflows suited to extract optimum performance from supply base Qualifications At least 1-2 years experience of working in a fast-paced environment Bachelor’s degree in Engineering, Business Administration, Management Ability to work with large amounts of data: facts, figures, and number crunching. You will need to see through the data and analyze it to find conclusions. Data analysts are often called to present their findings, or translate the data into an understandable document. You will need to write and speak clearly, easily communicating complex ideas. You must look at the numbers, trends, and data and come to new conclusions based on the findings. Attention to Detail: Data is precise. You have to make sure they are vigilant in their analysis to come to correct conclusions. Why should you consider this seriously? We’re one of the few applications of AI/ data science that actually has a massive market and business model to create a long term valuable business rather than a short term acquisition play! In the last one year, we have built a product and solved problems for some of the largest brands in the world and tested platform at scale (processed 50+ million units of data). Our customers include Uber, Sephora, Teespring, Snapdeal, the Tata and Flipkart Group, amongst others and we have plans to grow 10x in the next 1.5 years We are a well balanced team of experienced entrepreneurs and are backed by top investors across India and the Silicon Valley The platform empowers college students, stay at home mothers and grey collared workers as a stable source of income for working on their smartphone (Android App Link). Our contractors earn 3x of what a typical back office BPO employee makes. For us, this is truly impactful. Every day, we see success stories such as this one - how a single mother is sustaining herself. Empowering our contractors to be financially independent is a strong part of our vision! To Apply: Download our app, play through it to get a feel on what we are all about. Go through our deck, website, social media pages, linkedin profiles, player blog, business blog etc Read about what we’re building and our hiring framework here Mail cover letter and resume to firstname.lastname@example.org with the subject “Supply Data Analyst at SquadRun” In your cover letter, tell us why you are perfect for this role. Include links to your past projects. If you write a blog, contribute to an open source project, or tried solving an interesting problem, we want to hear about it
We are building enterprise ready global product and working with our initial customers. We trust people attitude then their experience. No worries, if you are passionate and confident enough, reach back to us.
Job brief We are looking for Asst. Manager - Customer Relations who is experienced enough to provide excellent customer service and to promote this idea throughout the organisation. The goal is to keep the helpdesk running in an efficient and profitable manner, to increase customer satisfaction, loyalty and retention and to meet their expectations. The Asst. Manager - Customer Relations sets the vision, direction, and culture of his team by managing individual and team performance expectations and goals, maintaining singular focus on ensuring and improving customer satisfaction, by identifying broader customer impacting issues and implementing solutions to drive quality and productivity, while achieving real time desired service levels. Responsibilities Develop service procedures, policies and standards Identifying customer impacting issues, working out and implementing solutions and process improvements to increase customer satisfaction rate Take ownership as a Nodal Officer of the escalated issues and ensure speedy resolution Organize, prioritize and schedule issues based on the severity of the issue Focus on SLA management, quality and customer experience Keep accurate records and documents of customer service actions and discussions Analyse statistics and compile accurate reports Assist in developing and implementing training programs to improve the quality and productivity of the team Expected to be 2nd in line to the Operations managers and at times might be required to perform delegated duties of Operations Manager Carrying out supervisory responsibilities in line with the organization’s policies Requirements Proven working experience in providing customer service support and team management Direct experience in support operations Demonstrated ability to direct and manage a group of people Strong client-facing, interpersonal and communication skills Advanced troubleshooting and multi-tasking skills Ability to handle complex and ambiguous scenarios Can adapt well to changing circumstances, direction, and strategy Ability to support business and provide solutions to customer pain points Proven ability to manage reporting and analysis Ability to effectively and efficiently complete difficult goals or assignments Confident in using Microsoft Office especially Excel and Powerpoint Advanced computer skills using a variety of programs highly desired Round the clock availability, including willingness to work on weekends, and outside of the "standard" work day Bachelor’s degree, preferred Project Management & knowledge of Six Sigma/Lean Processes, MBA is a plus
Factspan is a pure play analytics company. We provide the expertise services that organizations need to establish their own analytics centre of excellence. We understand the complexities of running a business. Our dedicated team of data scientists and consultants partner with the clients to provide analytics tools and solutions which organizations need every day to take data driven decisions. Our management leaders are former Directors and Sr. Managers from premier organizations like University of Michigan, Fidelity, Amazon and Hotwire. With offices in Seattle, USA and Bangalore, India; we use a global delivery model to service our clients. Our clients include Fortune 500 companies in Retail, Financial Services, Hospitality and Technology sectors. For more details and updates please refer to: www.factspan.com
MaGIC Technology and Product team is looking for a data analyst to help expand and improve data on startups, investors, and founders in the ASEAN region. As part of the data team on our Startup Database product, you will assist in maintaining the accuracy of information on startups and investors, and continuously update our repository with latest publicly available data on the same. The job offers a high degree of autonomy and will also see you playing a leading role in the analysis of the dataset. As a data analyst you will: Monitor profile completeness on the system, and assist in improving profiles with additional information. Work with other teams at MaGIC to ensure that all participating startups and founders in their team programs are mapped by the dataset. Validate and moderate new profiles created on the system by founders. Write queries that surfaces duplicates, missing, and inaccurate data, and share this with the entire data team to work on. Create analytical reports. This is a contract role for 6 months based in Cyberjaya.
We are a startup with opportunity for everyone to wear multiple hats. This role would broadly involve: - Design and develop framework for extensible software components. - Design cloud based architecture and setup web-servers - Write server side code for web and cloud based applications - Design and develop framework for packaging and deploying over the air software updates to devices - Create prototypes and develop robust production applications - Have fun with the team!
lean passionate team. fun culture. build innovative cool stuff. located in baner / aundh area