About the role As a Customer Success Manager, you will wear multiple hats of managing key our Enterprise/Named customers as well as mentoring a team of customer success associates who will be given responsibility to independently manage low to medium size accounts under your guidance. The growth of your individual clients and team clients will solely be your responsibility. You will be responsible to work very closely with the customer teams. Your responsibilities will include driving adoption and renewals of the Freight Tiger platform, expansion of the account, upselling/cross selling and advocacy across your portfolio. You will be the liaison between the customer and the Freight Tiger ecosystem, streamlining partnership with product management, engineering and professional services. This role is varied and fast-paced – always adapting to the landscape within the Logistics industry, as well as the business needs. In this position you will.. Get a chance to work with a super talented team and get to learn how to grow the business 100X over the coming years Champion the Freight Tiger Platform across your customer base to grow the account and help achieve its full potential Build and establish exceptional relations with top manufacturing multi-billion dollar brands Help streamline & improve logistics needs across various industry verticals Brainstorm with Product & Tech to continuously improve the product offerings As freight tiger diversifies its product portfolio, you shall be responsible for cross-selling and upselling enhanced products / features to the clients Repeatedly strive to deliver value to the client. Maintain a regular cadence of analytical reviews with the client to identify metrics critical for clients. Ensure expectations are being met and the client is seeing ROI on their investment. Analyse all Customer health metrics (NPS, logons, etc) to use data to identify any potential at risk customers. Ensure optimal financial health of the account. What you Bring MBA/Equivalent Degree along with 3 years of experience or Graduate with 4+ years of experience. Relevant experience in customer service management/customer success would be preferred but not mandatory. Experience navigating and steering customer engagements to completion with a high level of customer happiness. Strong analytical skills, with the ability to translate data into insights. Driven Personality with a results-driven mentality, with a bias for speed and action. Possess exceptional communication, presentation and interpersonal skills Good problem-solving skills coupled with the ability to provide quick resolution to problems. Ability to manage and mentor a team of juniors. Ability to thrive in a multi-tasking environment and adjust priorities on-the-fly while still having the ability to focus on details and be analytical. You will be a strong teammate, but still a self-starter. Build strong relationships with the team members to share learning.
Here is a chance to work for a Consumer Electronics Brand, where you get to deal with some of the best channels and work with some excellent experienced minds. Read on. Started in 2015, this lifestyle and accessories startup has taken over the consumer electronics sector in India. Our client has a product range that includes an extensive catalog of headphones, speakers, travel accessories, and modern earphones. It believes in providing cutting edge electronic products stamped with durability and affordability.The brand is associated with some of the major icons across categories and tie-ups with industries covering fashion, sports, and music, of course. The founders are Marketing grads, with vast experience in the consumer lifestyle products and other major brands. With their vigorous efforts toward quality and marketing, they have been able to strike a chord with major E-commerce brands and even consumers. As an Operation Manager, you will work with quality team on identifying quality gap and ensuring its fixed timely. What you will do: Increasing efficiency of return center, looking at process from unloading to put away and measure each stage Planning of spares - packaging for return Ensuring zero stock out for spare and packing material Working on efficiency of testing center and ensuring all goods repacked are in line with company standard Working with warranty team for forward guidance on what will come as return so warranty stock can be planned Reconciling debits issued by Amazon, Flipkart and Myntra and tracking advance shipping notice and ensuring that these are GRN , if not received in 15 days then raising a case with respective partner and tracking the entire life cycle with finance Managing Inventory accuracy and cycle count to ensure zero stock pilferage Raising tickets for shortages received viz a viz debit notes issued What you need to have: Mandatory to have specialization in return management and good planning skill and data driver approach Data driven mindset , should be have analytical bent of mind to reduce returns Should have worked in operations driven company with good analytic and problem solving capabilities Six sigma certified Strong with excel MBA from a good institute Esop can be given based on performance Minimum 4 year experience into high volume operational businesses Preferably from e-commerce domain
Operating as the lead point of contact for any and all matters specific to your accounts Building and maintaining strong, long-lasting customer relationships Overseeing customer account management Serve as the lead point of contact for all customer account management matters Build and maintain strong, long-lasting client relationships Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors Ensure the timely and successful delivery of our solutions according to customer needs and objectives Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders Develop new business with existing clients and/or identify areas of improvement to meet sales quotas Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts) Prepare reports on account status Collaborate with sales team to identify and grow opportunities within territory Assist with challenging client requests or issue escalations as needed
Operations manager Salary: 5-8 LPA About Love Heals Cancer: At Love Heals Cancer, we aim to extend life and improve the quality of life for cancer patients through integrative oncology treatment, which covers both medical treatment as well as complementary treatment (Nutrition, emotional wellness, fitness, and community support). To provide the best medical treatment options to cancer patients, we have partnered with 50+ hospitals across India, and cover 1,000+ oncologists. We also provide patients access to a full range of diagnostic tests that are required to arrive at the most effective cancer treatment. We heavily deploy technology in our operations, and have recently launched the world’s first Integrative Oncology Preliminary Assessment Report tool (ZIOPAR) to guide cancer patients free of cost on the possible treatment options based on their cancer profile, symptoms and other conditions. We believe in innovation, dedication and commitment. While we have the thrill to seek out and capture the world, we are looking for a responsible partner in you. If you feel you can become one of us, apply today. Responsibilities: NGO manager must possess knowledge in key areas of management, from setting and implementing strategies to marketing and fundraising. Like for-profit company, managers of NGO must understand the value of planning strategically and monitoring and evaluating outcomes with an eye on concrete objectives. Manager of NGO must be able to successfully: Lead and manage by motivating people to remain optimistic even when faced with challenges and encouraging good performance and values Allocate resources and supplies as to ensure volunteers can complete their responsibilities to their highest potential Create programs and challenges that are as effective and efficient as possible Ensure that all implemented activities are relevant to the mission and vision of the organization Engage the external community as to build and maintain essential relationships Invest in building relationships, both with the outside community and with the population that the NGO is targeting Support and connect with the population targeted by the NGO Be the public face of the NGO Carry out fundraising efforts with only the highest ethical standards Identify fundraising strategies that benefit and complement the mission and vision of the NGO Manage the execution of our strategy by defining deliverables, dependencies, deadlines, and budgets Build a culture of cross-team communication and transparency by maintaining a feedback loop between the board, executive team, staff, partners, and product users Support a driven, fast-moving team on a day-to-day basis and develop a bar for quality execution through your leadership Successful manager of NGO: Advocate and embrace change Listen to the needs of the people they serve Recognize and support change within a specific population Utilize essential interpersonal, communication, and listening skills Support the NGO’s board members by supporting their operations and administration Requirements: Mandatory 4+ years of work experience with NGO 2+ years of experience in fundraising with NGO You will get: Some of the best people to work with (founders are IIM graduates and investment banker) An opportunity to make a difference in the lives of millions of cancer patients across the globe A great learning environment and opportunity to grow
YOUR ROLE SPECIFICATIONS Areas of responsibility include but not limited to: Create and execute a strategy and roadmap to migrate to Dynamics 365 for all business units. Lead and support Trade & Logistics and Manufacturing process areas in MS Dynamics AX2012, across business units in 9+ countries. Interact with and manage key stakeholders in Supply Chain, Manufacturing and Sales functions to ensure seamless business execution and drive enhanced value from ERP and related IT solutions through process standardization and integration. Responsible for managing the MS Dynamics AX upgrades, enhancements, new functionalities, business case development and performance measurement as needed by the businesses from time-to-time. Evaluate and drive adoption of new technologies (like Bar Code based Inventory Management, Warehouse Management Systems, EDI interfaces with customers and 3PL partners, etc.) in Supply Chain and Manufacturing processes Evaluate and recommend business process improvement solutions using industry best practices. Manage Application Management Support (through a team from our IT Partner) for T&L and Manufacturing processes of MS Dynamics AX2012 currently and Dynamics 365 subsequently, ensuring adherence to agreed SLAs. Drive implementation and adoption of business analytics and KPIs using solutions like Data warehouse and Qlikview.
Veera is a dynamic US-Based startup, working to revolutionze the way rural markets are accessed and developed. The Operations Lead will be responsible for desinging and deploying a rural distribution strategy with our partners pan-India. This would mean the role would consist of the following:1. Create rural logistics scheme, detailing the physical infrastructure and partners needed2. Work with financial entities and CFO to build a 'financial logistics' plan to limit revenue leakage in the supply chain.3. Monitor, fulfill and service the entire Veera supply chain, setting up touchpoints for data collection.4. Ad-Hoc tasks as needed Compensation will be on an options basis, with commission based on channels succesfully created. This is open to discussion. There is an opportunity for rapid career advancement, with the startup eventually looking to hire the Operations Lead into the COO (Chief Operations Officer) role.
Roles and Responsibilities • Build a strong working relationship with partners and customers to support the success of the supply chain. • Cultivate multi-level customer relationships and identify key decision makers to uncover specific needs. • Understand competitor strategies, capabilities and pricing • Understand their business strengths, weaknesses, capabilities and future opportunities • Actual estimating, negotiating and analyzing procurement for projects successfully • Analyze the vendor targets and manage the container database • Integrate and educate customers on technology solutions • Coordinate and participate in customer meetings with decision makers • Develop comprehensive pricing strategies • Provide excellent Customer Service to ensure customer issues are resolved • Accountable for collaboration between the internal and external stakeholders to ensure first class service delivery is provided to all relevant customers and partners Skills for trade • 1-3 years hands-on work experience in logistics company • Strong Analytical & Negotiation skills • Ability to work effectively & efficiently in a team environment • Build, maintain and develop good relationships with internal and external contacts. • Must be a highly organised individual with excellent interpersonal skills and the ability to network and form relationships on behalf of the company • Ability to do multi-task, set priorities, organize work and implement the action plan accordingly
Roles and Responsibilities • Build a strong working relationship with partners and customers to support the success of the supply chain. • Cultivate multi-level customer relationships and identify key decision makers to uncover specific needs. • Understand competitor strategies, capabilities and pricing • Understand their business strengths, weaknesses, capabilities and future opportunities • Actual estimating, negotiating and analyzing procurement for projects successfully • Analyze the vendor targets and manage the container database • Coordinate and participate in customer meetings with decision makers • Develop comprehensive pricing strategies • Provide excellent Customer Service to ensure customer issues are resolved • Accountable for collaboration between the internal and external stakeholders to ensure first class service delivery is provided to all relevant customers and partners Skills for trade • 1-3 years hands-on work experience in logistics company • Strong Analytical & Negotiation skills • Ability to work effectively & efficiently in a team environment • Build, maintain and develop good relationships with internal and external contacts. • Must be a highly organised individual with excellent interpersonal skills and the ability to network and form relationships on behalf of the company • Ability to do multi-task, set priorities, organize work and implement the action plan accordingly
Key roles and responsibilities : 1. Generate new sales by "hunting" activity via prospecting, generating leads and sales closures. Achieving sales target by acquiring new clients and enhancing business from existing clients and confirm the sales 2. Identify the customers need, answer enquiries and sell web software solutions. 3. Participate in face-to-face client meetings independently. 4. Collaborate with manager to ensure alignment with business strategies in forecasting, sales planning, and pipeline development. 5. Utilize company systems to organize, update and keep records of customer information 6. Have continuous engagement with customers to maintain close relationships and ensure ongoing success with accounts. 7. Demonstrate sales skills and ability to prioritize ever-changing tasks. 8. Research new target markets and set sales strategies to convert into new business. Key Skills / Skill Sets : - Excellent communication skills (Verbal and written) - Self- motivated & ability to work independently - Working Knowledge & understanding of International Freight/SCM is advantageous - Experience selling a B2B software service/web-platform is very advantageous - Highly organized & detail oriented - Effective presentation and customer relations skills - Excellent listening skills ABOUT US : - FreightCrate Technologies is a Logistics Technology company that aims to transform the international shipping industry. The company is run by professionals with over 15+ years in the logistics and supply chain industries. Our web-platform, FreightCrate, offers online tech-enabled quote and shipment management solutions for export and import businesses to and from more than 50,000 global locations. - Our vision is to utilize cutting edge technology, engineering, deep learning and artificial intelligence to create an intelligent freight management system that can automate and optimize international trade operations for global businesses. - We have had more than 50 media coverages including Entrepreneur, Maritime Gateway, Cargotalk, BW Disrupt, INC42, Silicon India, Tech Observer and several other newspapers and online magazines. - As a prospective employee, at FreightCrate you will get a great opportunity to join a dynamic business environment in a company that is set to revolutionize the international logistics industry.
Project & Operations ManagerYour job:Your main focus is to support the senior management by taking care of important administrative, corporate and project-related responsibilities. You love to assist people and are great at staying on top of multiple internal and external requirements in the company. A stint with Myrsa will enrich you with new work and life experiences like never before. If you are ready to challenge yourself and be the change you want to see in the world then send us your application today.ResponsibilitiesYou will have the following areas of responsibility:• Manage operations accounts and review project finance reports• Source and manage vendors and office logistics• Manage and keep current Customer Relationship Management system up-to-date• Support operations which include events, projects and day-to-day corporate administration• Maintain offline and online filing system• Manage and screen phone calls and guests• Carry out research and present write-upsRequirements• University degree, relevant field is preferable• Relevant work experience as assistant or secretary for a minimum of 4 years• Strong interpersonal and written communications skills in EnglishYou are:• Able to exercise independent judgment and work effectively without close supervision• Meticulous and accurate in attending to detail and quality• Proactive and taking initiative in improving how work is done• Able to schedule work effectively and meet multiple deadlines• Hard working and flexible to work outside normal work hours/weekends• Used to adapting to fast-changing prioritiesRelations and ReportingExternal network relations Following your areas of responsibility, you will be focusing on the following relations:Customers, Partners, Service Providers & Vendors Organizational placement and internal relationsYour day to day management reference is the CEO/Director with whom you will prioritize and plan your work. Goals1. In the short term your goal is to provide excellent service internally and offload responsibilities from management and other staff to focus on their core responsibilities2. In the long term your goal is to improve our operations capacity and maturity of processes, increase structure, automation and project managementProfessional DevelopmentYour job holds professional development possibilities in the form of increased responsibility in the following areas:• Support projects• Support tender and RFP submissions• Support senior management• Liaison with consultants and partners• Development of operations mechanisms, SOPs and processes• Vendor management
LogiNext is looking for a prolific and talented senior content creator to initiate all marketing content initiatives, both internal and external, across multiple platforms and formats to drive sales, engagement, retention, leads and positive customer behaviour. This role requires a high level of creativity, attention to detail, and project management skills. You must have a knack and love for writing, a comprehensive understanding of the logistics industry, and experience in blogging to achieve business goals. You should have hands-on experience in email marketing to ensure that our open and click through rates climb higher and higher. The position collaborates with the departments of public relations, communications, marketing, customer service, IT and human resources to help define both the brand story and the story as interpreted by the customer.