ICS

Responsibilities

• To Attend the inbound calls of HNI customers in both Retail Liabilities & Credit Cards and process the queries.
• To identify and convert the opportunities for cross-selling (banking products).
• Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
• Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues.
• Complete the logs specified by the process (End-of-day target).
• Adherence to Information Security norms & quality process norms.
• To be aware of and comply with any updates about the process.
• Act on the feedback given by Team Leader/Team Coach or Quality or on the coaching provided to the team as guidelines for improving performance.

Requirements

• Graduate
• Preferably 1-2 years with 6 months which should be in a customer service role - Understanding of call centre industry an advantage.
• Excellent communication skills – Verbal & Written.
• Flexible to work 24/7 (For Females: 7 AM till 8 PM) including Sundays/holidays
• Flexible to get scattered 8 Week Offs in a month with 9 hours shift
• Good listening skills and strong communication abilities.
• Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity
• Team Player, collaborative Self-motivated person with the ability to act as a role model within the organization.
• Should be able to establish rapport quickly with peers, managers & customers.

Immediate Joiners Preferred. Notice Period - Immediate to 30 days.

Overview

adesso India specialises in optimization of core business processes for organizations. Our focus is on providing state-of-the-art solutions that streamline operations and elevate productivity to new heights.

Comprised of a team of industry experts and experienced technology professionals, we ensure that our software development and implementations are reliable, robust, and seamlessly integrated with the latest technologies. By leveraging our extensive knowledge and skills, we empower businesses to achieve their objectives efficiently and effectively.

Job Description

We are seeking a skilled Full Stack (FSE) Developer with expertise in Java, Spring Boot development to join our dynamic team. In this role, you will be responsible for development of critical banking application across various business domains. You will collaborate closely with cross-functional teams to ensure high-quality solutions are developed, maintained, and continuously improved.

Responsibilities:

Development of business-critical banking applications.

Develop new features for banking applications using FSE technologies.

Ensure code quality through proper testing, reviews, and adherence to coding standards.

Collaborate with design, backend, and other teams to deliver seamless user experiences.

Troubleshoot, debug, and optimize performance issues.

Participate in agile development processes and contribute to continuous improvement initiatives.

Requirements:

Bachelors/Masters degree in computer science, Software Engineering, or a related field.

4 – 6 years of relevant experience in application development.

Solid experience in:

Java, Spring Boot.

APIs / REST.

Kubernetes / OpenShift. 

Azure DevOps.

JMS, Message Queues.

Nice to have knowledge in: 

Quarkus.

Apache Camel.

Soft skills / Personality:

Excellent English communication skills / proactive communication.

Candidate needs to have Self-dependent working style.

Candidate needs to have problem solving skills (Strong analytical skills to identify and solve complex issues).

Candidate needs to show high Adaptability (Flexibility in adjusting to different working environments and practices).

Candidate needs to be quick in Critical thinking (Evaluating information and making informed decisions).

Candidate needs to have Team collaboration (Ability to work collaboratively with a distributed team) character.

Candidate needs to have Cultural awareness ability.

Candidate needs to be Initiative (Proactively seeking solutions and improvements).

Good to have knowledge about Co Banking systems.

Good to have Banking domain knowledge.

Experience in customer facing is an advantage.

Skills & Requirements

Java, Spring Boot, APIs/REST, Kubernetes, OpenShift, Azure DevOps, JMS, Message Queues, Quarkus, Apache Camel, Excellent English communication, Proactive communication, Self-dependent working, Problem-solving, Analytical skills, Adaptability, Critical thinking, Team collaboration, Cultural awareness, Initiative, Co-banking systems knowledge, Banking domain knowledge, Customer-facing experience.

• Design, develop, code and test the solution

• Experience working with large datasets and NoSQL database technologies (e.g. Cassandra, ES) 

• 5-10 yrs of industry experience

• Energetic self-starter, with a desire to work in a startup environment

• Proficient in advanced Java programming skills

• Expert in Application development cloud/on premise end to end. Middle layer, DB layer.

• Nice to have understanding on MQ (e.g. Kafka)

• Good hands on in Complex Event Processing systems

• Solved scale and performance issues while dealing with huge sets of data. Pre compute or data aggregation frameworks to achieve good response time

• Experience working with large datasets and NoSQL database technologies (e.g. Cassandra, ES)

• Experience of debugging applications running on Unix like systems (e.g. Ubuntu, CentOS)

• Experience developing RESTful APIs for complex data sets

• Knowledge of container based development & deployment (e.g. Dockers, K8s)

• Expertise in software security domain, a plus

Job description:

• Develop, implement, and maintain Java application phases, code, and software
• Work as part of a software development team
• Contributing to all phases of the development lifecycle
• Write well-designed, testable, efficient code per specifications and test to ensure designs are in compliance with the specifications
• Analyze user requirements to determine how to translate into Java
• Debug and resolve technical issues
• Develop documentation to track

Technical Skill (Must have)

• Java, JSP-Servlets, Spring MVC, Sprint REST, Spring Boot
• Hibernate, Unit testing framework i.e., JUnit
• SQL, Database i.e MySQL, Oracle
• Cloud computing platform understanding i.e., AWS
• Project Management tools like Jira, Mantis
• Source-Code Control System (GIT, SVN)
• Web services
• Agile Methodology
• Web/Application Servers i.e., Tomcat
  
  

Employee perks & benefits:

• 5 days a week work culture 
• Health insurance (for employees and family) 
• Performance awards and rewards 
• Flexible work hours

Who should Apply:.

• iOS Engineers with 2-4 years of experience in iOS app development using Swift or

objective C.

• Engineers with working experience in Swift or Objective C, iOS Frameworks, various

architecture patterns, OOPs concepts, MVVM etc.

• Experienced with iOS frameworks such as Core Data, Core Animation, UI Kitetc.

• Hands-on experience in multi-threaded programming and good knowledge of

networking concepts along with enhancing profiling apps.

• Hands-on with the tools like Git Bitbucket, JIRA, or Confluence.

• Experience of accessing data as JSON/ XML using REST APIs.

• Good to be experienced on Swift UI, Swift Package Manager, Swift Lint

• Knowledge of iOS design patterns and best practices.

• In-depth knowledge of at least one programming language such as Clojure, Go, Python, Java, Javascript (Node), Ruby, Erlang/Elixir
• Thorough understanding of PostgreSQL. Experience working with views, common table expressions (CTE), window functions, joins, different kinds of indexes, etc.
• Practical knowledge of Linux server management
• Understanding of functional programming concepts
• Knowledge of Chef, Puppet, Salt, etc. is a plus
• Experience in distributed systems is a plus

• Plan future implementations by working closely with the product team
• Deliver an amazing user experience by working with the front-end developers
• Write test suites and deploy code into production
• Setup monitoring and alerts for in-production services
• Automate deployments

• You want to build a world-class Saas B2B communication product, using the latest tools, from scratch
• You love to code 8+ hours a day and solve hard problems by building software you are proud of
• You enjoy working with directly with amazing entrepreneurs
• You are driven by the desire to learn
• You like the pressure to perform because it makes you a better person
• You are passionate about getting stuff done
• You are passionate about making a tangible difference in the world
• Passionate about writing elegant, functional efficient code

1. Resume Screen
2. Phone screen
3. Technical interview and take-home assignment
4. Interview with founders
5. Offer

• The co-founders have been running companies in at least five countries over the past fifteen years, including deep experience in technology, operations and sales in engineering/manufacturing businesses.
• We are part of Techstars first India batch, and part of Target and Airbus Accelerators
• Attended universities that are consistently ranked in the Top 10 in the world.
• We have a track record of raising capital and strong existing relationships with the finance community in both India, the US and the UK. We have funding for at least the next 24 months.
• We have strong domain expertise in the industry they are trying to disrupt. However, we still followed the discipline of spending six months doing rigorous customer development spanning six countries before defining their product or writing a single line of code. We have already identified and are working with ten customers.
• We have very high expectations from the candidates that we do select, especially in terms of first-principles thinking, communication and accountability. We will not select average candidates, and we want to encourage our employees to see Unifize as a learning ground for possibly starting their own technology businesses in the future.
• We strongly believe in evidence-based decisions, transparency, corporate governance, meritocracy, and an open forum for discussion.
• We explicitly want to build a team from different backgrounds and with a wide range of interests and experiences. We are committed to building a gender-balanced organization.

• Unifize helps teams that manage repeatable processes reduce wasted time by up to 95% by organizing their emails and other conversations around objectives.
• We build a cloud-based chat application that helps these companies measure and reduce time and errors in their communication processes, so their teams can focus on selling better products to happier customers.