ICS

Appiness is a Bengaluru-based technology and product engineering company. We work with enterprises and high growth startups across the globe, building digital products that scale. We build enterprise AI, agentic and conversational AI, and cloud-native platforms across web, mobile, and cloud. We invest deeply in modern tech, with a strong bias for clean architecture, automation, and engineering craft across everything we build. With 50+ international design awards and recognition among India's fastest-growing companies, we're proud of the bar we set on both technology and experience. We love what we build, and we have fun building it.

What you'll do

• Design, provision, and manage AWS infrastructure across dev, staging, and production using Terraform modules and remote state.
• Build and maintain CI/CD pipelines for fast, reliable, repeatable deployments across multiple services.
• Containerize applications with Docker and orchestrate workloads on ECS or Kubernetes with sensible scaling and rollout strategies.
• Set up monitoring, alerting, and centralized logging so issues are caught and triaged before customers feel them.
• Own cloud security end to end: IAM hygiene, secrets management, network segmentation, encryption in transit and at rest, and patching across client accounts.
• Harden infrastructure against common attack surfaces, run vulnerability scans on containers and dependencies, and stay aligned with industry security standards.
• Partner with engineering teams to streamline release cycles, reduce lead time, and remove friction from day-to-day workflows.
• Document architecture, runbooks, and post-incident learnings so the platform and the team scale together.

What we're looking for

• 3+ years of hands-on DevOps or Cloud Engineering experience in production environments.
• Strong AWS fundamentals: VPC, EC2, ECS/EKS, RDS, S3, IAM, CloudWatch, Route 53, ALB/NLB.
• Production experience with Terraform, including modules, remote state, drift management, and multi-environment patterns.
• Comfort with Docker, container registries (ECR), and image security and patching practices.
• CI/CD experience with Jenkins or GitHub Actions, including secret handling and approval gates.
• Solid grasp of cloud security: IAM, secrets management, network policies, TLS, and least- privilege design.
• Exposure to vulnerability scanning, container hardening, and security best practices in CI/CD pipelines.
• Scripting in Python or Bash for automation, glue, and small internal tools.
• Solid Linux system administration and networking fundamentals.

Job Summary:

We are looking for a highly motivated and skilled Service Desk Analyst with expertise in call handling and ticket management. The ideal candidate should possess strong troubleshooting skills, experience with ITSM tools, and familiarity with US customer support in a 24x7 operational environment. Retail domain knowledge and certifications such as ITIL, Google, or AWS will be an added advantage.

Key Responsibilities:

• Handle inbound calls and manage IT service requests and incidents efficiently

• Create, update, and resolve tickets using tools such as ServiceNow, BMC Remedy, etc.

• Provide support for client environments including AVDI, Citrix, and Windows-based systems

• Perform basic Windows OS and network connectivity troubleshooting

• Update and maintain Knowledge Base (KB) articles

• Ensure shift adherence and active participation in shift handovers and team huddles

• Collaborate with cross-functional teams for issue resolution

• Support retail technologies such as POS systems, pin pads, MDM, and virtual interfaces

• Maintain high levels of customer satisfaction through professional communication and timely resolution

Required Skills:

• Proven experience in a service desk/call center role handling US customers

• Hands-on experience with ITSM tools like ServiceNow, BMC Remedy

• Familiarity with Citrix, AVDI, and Windows troubleshooting

• Basic understanding of network connectivity (LAN/Wi-Fi/IP-related issues)

• Excellent verbal and written communication skills

• Ability to work in a night shift and rotational 24x7 schedule

• Strong team collaboration and time management skills

JOB OVERVIEW:

We are looking for an HR and Admin person responsible for managing all the aspects of the company's administration and Human Resources inclusive of the entire processes and practices. Your primary focus will be in organizational development by enforcing the defined company policies, processing the internal arrangements.

The key objective is to impart corporate values and enable business success through the stream of human resources that consists of job design, business ethics,employment cycle,talent management, and facilities management services.

WHAT YOU WILL DO-

• Key ownership in implementation of Business and located HR strategies within the process, team and adhere to company  policies/practices.

• Will be the single point of contact for employees and managers for employee related dimensions.

• Ensuring compliance, regulating audits,managing staff wellness.

• Make high-judgment recommendations in the absence of clear guidance from leadership and must have an uncompromising attitude to maintain the decorum of the professional environment.
• Identify the training resources to train the employees in the core functions by measuring the effectiveness of the training and validate the same through feedback and monthly review process with the help of the respective Team Leads and Manager of the Research Department.
• Monthly attrition analysis to track and address undesirable attrition.

REQUIRED SKILLS & QUALIFICATIONS:

• Proven experience in HR and Admin roles.
• People Management skills
• Coaching, Listening, Analytical skills
• Good number orientation
• Strong functional skills in HR area of expertise, ability to resolve conflicts and build teams
• Excellent telephone, verbal, and written communication skill
• Sound knowledge of labor laws and practices.
• Excellent computer skills especially with MS-Office (Excel, PPT)

PREFERRED SKILLS & QUALIFICATIONS:

• Minimum 5 years of experience into the domain of Human Resource and Administration.
• Bachelor’s degree / Master’s degree in Human Resources or related field.

EMPLOYMENT TYPE: Full-Time

LOCATION: In-Office –Jaipur, India

SHIFT TIMINGS: 8pm to 5am IST (Night Shift) 

• Six days a week, second and fourth Saturdays off. 
• The concerned POC will be following the US Calendar.

• Directly responsible for achieving the revenue targets for the category
• Developing a deep understanding of the category on dimensions of:

• Expertise in building web applications and APIs.
• Strong knowledge in PHP core and web framework Laravel
• Basic understanding of front-end technologies such as HTML, CSS, Javascript, Bootstrap, AJAX.
• Familiar with MYSQL query language
• Knowledge of frontend backend integration
• Knowledge in Linux based OS like Ubuntu is an added advantage
• writing well designed, testable, efficient code
• Excellent Communication Skills
• Willingness to own a responsibility
• Ability to work in a team as well as an individual
• Ability to work under pressure and maintain deadlines
• Good to have worked on end to end in projects

The Role

We are looking foran Information Security Analyst – Compliance to primarily strengthen our practice towards compliances such as HIPAA, HITRUST,etc. and ensure highest levels of security around sensitive data.

• Identifying new risks and performing risk assessments.
• Performing continuous gap analysis.
• Auditing the applications, configurations, and internal practices against standards such as HIPAA, HITRUST etc.
• Providing advice and implementing forward-thinking information security policies, procedures, and standards.
• Assisting several teams (internal and external) with best practicesand security consultations.
• Supporting with other information security activities as assigned.
• Ensuring the organizational compliance during audits and certification efforts.

Requirements:

• Demonstrated experience in implementing and maintaining security standards such as HIPAA, HITRUST, SOC2, ISO 27001 etc.
• Ability to understand and interpret legal, regulatory, and contractual compliance requirements.
• Experience in InfoSec policy creation and documentation.
• Ability to understand technology and pertaining risks.
• Knowledge on IT, Servers, SDLC, Database, etc.
• Experience working with / securing cloud-based applications is an add-on.
• 2+ years of experience.
• Excellent written and verbal communication skills.
• Relevant Security Certifications will be a good add-on.

Requirements:

• Solid experience in Java or Golang
• Good to have exposure to ML
• Should have experience in cloud computing
• Has an ability to quickly learn and contribute in multiple codebase
• Overcomes roadblocks and requires minimal oversight
• Takes initiatives to fix issues/tech debts before assigned to him/her
• Able to deep dive into codebase and advise QA of possible regression impact
• Communicates tech decisions through design docs and tech talks
• Has delivered projects with end-to-end accountability
• Keeps track of industry trends and introduces right tech/tools for a given job
• Excellent understanding of software engineering practices, Design Patterns, Data Structures, Algorithms
• 4+ years of experience in product driven organisation
• A Bachelors or Masters degree in engineering from a reputed institute (preferably IITs, NITs, or other top engineering institutes)

• Delivering a comprehensive service to enquiring customers
• Possibly delegating certain customer enquiries to specific teams
• Managing a large number of incoming calls and emails
• Managing customers’ accounts
• Keeping a record of customer interaction and details of actions taken
• Communicating with internal teams to discuss sales targets
• Generating sales leads, building sustainable relationships where necessary
• Reporting back on results