ICS

We are Hiring !!!!

Delivery Manager - ERP (Microsoft ERP- Dynamics 365)

Job Responsibilities:

• Lead the delivery of ERP implementation or upgrade projects from initiation through post-go-live support.
• Work closely with cross-functional teams including Business Analysts, Developers, QA, and third-party vendors to deliver solutions.
• Drive project planning, resource allocation, budgeting, and reporting.
• Act as the main point of contact for clients, ensuring clear communication and stakeholder alignment.
• Identify and mitigate delivery risks, scope creep, and issues proactively.
• Ensure compliance with project governance, quality assurance, and documentation standards.
• Collaborate with ERP functional and technical leads to ensure solution design meets business needs.
• Facilitate change management processes and user adoption plans.
• Provide thought leadership and contribute to continuous improvement initiatives in delivery methodology

REQUIRED QUALIFICATIONS:

• Bachelors degree in Computer Science, Information Technology, Business, or related field.
• 10+ years of experience in IT delivery/project management.
• At least one full-cycle ERP implementation experience
• Strong understanding of ERP systems, data migration, integrations, and configuration.
• Proven track record of managing large, complex projects with cross-functional teams.
• Excellent communication, stakeholder management, and leadership skills.
• Familiarity with both Agile and Waterfall project delivery methodologies.

Position Overview:

We are seeking a highly skilled and experienced Senior Designer to join our dynamic team. The Senior Designer will be responsible for leading design projects, collaborating with cross-functional teams, and ensuring the delivery of high-quality design solutions. The ideal candidate should have a strong portfolio showcasing their design expertise, excellent communication skills, and a passion for innovation.

Responsibilities:

1) Lead Design Projects: Take ownership of design projects from concept to completion, ensuring adherence to project timelines and quality standards.

2 ) Collaborate with Cross-Functional Teams: Work closely with stakeholders, including product managers, engineers, and marketing teams, to understand project requirements and translate them into effective design solutions.

3) Creative Direction: Provide creative direction and mentorship to junior designers, guiding them in the development of their skills and the execution of design projects.

4) Conceptualize and Design: Generate innovative design concepts and develop them into polished visual designs across various mediums, including digital and print.

5) User-Centric Design: Advocate for user-centered design principles, conducting user research and incorporating feedback to improve the usability and effectiveness of designs.

6) Brand Consistency: Ensure consistency and alignment with brand guidelines across all design assets and communication channels.

7) Stay Updated: Keep abreast of industry trends, design tools, and emerging technologies, integrating them into design processes as appropriate.

8) Quality Assurance: Conduct thorough quality assurance checks on design deliverables to ensure accuracy, functionality, and alignment with project requirements.

9) Presentation Skills: Present design concepts and solutions to stakeholders in a clear and compelling manner, incorporating feedback and iterating on designs as necessary.

10) Project Management: Manage multiple projects simultaneously, prioritizing tasks effectively and communicating project status updates to relevant stakeholders.

Qualifications:

*Bachelor's degree in Graphic Design, Visual Communication, or a related field.

*Minimum of 4 years of experience in a design role, with a strong portfolio demonstrating proficiency in graphic design, typography, and layout.

*Expertise in design software such as Adobe Creative Suite (Photoshop, Illustrator, InDesign), Sketch, or similar tools.

*Solid understanding of user interface (UI) design principles and best practices.

*Strong conceptual thinking and problem-solving abilities.

*Excellent communication and interpersonal skills, with the ability to articulate design concepts and rationale effectively.

*Proven track record of delivering high-quality design solutions in a fast-paced environment.

*Ability to work collaboratively in a cross-functional team setting.

*Experience with motion graphics, animation, or prototyping tools is a plus.

*A passion for design and a desire to push the boundaries of creativity.

Position: Customer care Executive (International)

Position Overview:

We are seeking a highly motivated and skilled individual to join our team as an International Voice Process Executive. The ideal candidate will be responsible for handling outbound and inbound calls to our international clients, providing excellent customer service, resolving queries, and ensuring customer satisfaction. This role requires effective communication skills, the ability to multitask.

Qualifications:

1. Excellent verbal and written communication skills in English (additional language proficiency may be a plus). 

2. Fresher or Experienced

Responsibilities:

1.   Handle outbound and inbound calls to customers located in various international regions.

2.   Provide exceptional customer service by addressing customer inquiries, resolving complaints, and ensuring customer satisfaction.

3.   Maintain professionalism and courtesy while communicating with customers at all times.

4.   Utilize company scripts and guidelines to effectively communicate product information, promotions, and offers to customers.

5.   Document all customer interactions and transactions accurately in the company's database.

8.   Stay updated on product knowledge, company policies, and industry trends to provide accurate information to customers.

9.   Adhere to all company policies, procedures, and compliance regulations.

About the company:

Company is building a math-learning platform with a meticulously designed curriculum that helps students become 4x quicker and better at math by nurturing their cognitive abilities and building their core math acumen.

Responsibilities:

• Lead technical direction, delivery and execution of technology roadmap, geared towards our overall vision
• Provide senior technical leadership at the highest levels in strong engineering culture
• Experience developing desktop and mobile applications
• Manage a team of around 10 engineers at various level of experience
• Experience working with Product Managers and UX Designers
• High level of maturity in delivery management in terms of project planning, execution, quality and stakeholder expectation management
• Regularly review team performance, collaborate with them on improvement initiatives/experiments and understand the data, team and workflow
• Attract, recruit, retain, and develop top engineering talent
• Foster a culture of risk taking and be able to celebrate failures
• Lead accountability, autonomy, and empowerment within your teams and manage the appropriate boundaries to achieve the result of having self-directed work teams

Cogoport Story

Do you prefer to get speeding tickets or parking tickets?

Because at Cogoport we are speeding ahead to do something remarkable for the world. We are trying to solve the Trade Knowledge and Execution Gap, which is currently widening and preventing trade to the tune of $3.4 trillion annually. This Gap has enormous economic as well as human impact and disproportionately hits small and medium businesses globally.

The team at Cogoport is working on developing a new category, the Global Trade Platform, that helps companies discover and connect with appropriate trade partners, optimize shipping and logistics options and costs, and improve cash management and cash flow.

Cogoport is currently in hypergrowth mode. We are proud to have been named an Asia-Pacific High-Growth Company by the Financial Times and an Indian Growth Champion by the Economic Times. We are aiming to reach an annualized revenue of $1 billion (7700 Crores INR) by this summer and are hiring over 500 additional employees. We are currently hiring in Mumbai, Gurgaon, Chennai and Bangalore.

Cogoport Culture: We have two core values at Cogoport—Intrapreneurship and Customer-centricity. If you share these values and are a hard worker who is willing to take risks (and occasionally get a speeding ticket), you can make a huge impact and propel your career in an endless number of directions with Cogoport.

Cogoport Leadership

https://www.linkedin.com/in/purnendushekhar/">https://www.linkedin.com/in/purnendushekhar/
https://www.linkedin.com/in/amitabhshankar/">https://www.linkedin.com/in/amitabhshankar/

Life at Cogoport: It’s rare to be able to join a company that can give you the resources, support and technology you need to break new ground and see your ideas come to life. You’ll be surrounded by some of the smartest engineers and commercial specialists in India and the Asia Pacific Region.

With huge growth and the right entrepreneurial mindset, comes huge opportunities! So, wherever you join us, you’ll be able to dream, deliver better and brighter solutions, and speed ahead with the possibility to propel your career forward in endless directions as our company continues to grow and expand.

For more insights about the company:  https://cogoport.com/about">https://cogoport.com/about

Why Cogoport?

International Trade can be complicated at times and every day brings new challenges and opportunities to learn.  When we simplify international trade, it empowers and affects every human being on the face of this earth. Seven billion people - one common problem.

As a part of the Talent team at Cogoport, you will get an opportunity to be a part of an industry-wide revolution in the world of shipping and logistics by collaborating with other brilliant minds to resolve real world on-ground challenges. You will have a direct impact on the revenue and profitability growth for the organization.

Areas of Impact for you

• Hands-on management with deep-dive into the details of software design, implementation and debugging.
• Guide your teams in developing roadmaps and systems to drive product growth, then identify, plan, and execute projects to support that growth.Manage multiple projects across a wide breadth of technologies, coordinate dependencies, and interactions with the internal teams and external partners.
• Collaborate with stakeholders from across functions to keep the development team in sync with all functions and overall business objectives.
• Develop large multi-tenant applications in Rails.
• Understand Rails best practices and religiously introduce those to codebase.
• Set up, create and manage strong best practices/architecture to ensure reliable, secure, bug-free, and performant software is released on-time.

Desirable Skills and Experience

• Loves coding.
• 4-6 years of experience managing technology teams.
• Demonstrated ability to build complex scalable technology products.
• Should have prior experience of working with ROR, React, PostgreSQL and cloud infra.
• Understanding scaling strategies for a high-traffic Rails applications.
• Understanding O-Auth2 or JWT (Json Web Token) authentication mechanisms.
• Experience in using ActiveRecordSerialize, RSpec and active interaction.Engin
• Knowledge about Asynchronous Networking in Ruby; Refactoring ActiveRecord Models; Background Job processing using Redis and Sidekiq; Writing automated Deployment Scripts using Capistrano, Ansible etc.
• Expertise in Data Science and Machine Learning is a plus.
• Expertise in Jenkins, Kubernetes, dockers and cloud technology is a plus.

Cogoport is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to make sure all people feel supported and respected at work.  

Below are the Job Details:

Qualification & Experience:- Bachelor's Degree in a relevant field (accounting, business, or computer science); MBA desirable with 8 - 12 years of experience

Job Summary

In this role, you will lead a team of product managers and UX designers based in Pune, India who collaborate with multiple product, engineering, and user experience teams around the world. Members of your team contribute to driving best-of-breed, high growth, integrated solutions used by companies to manage their global sales tax compliance obligations. In addition to ensuring that our solutions put the customer first, you’ll drive alignment  to deliver great products that make our customers’ lives easier.

Our ideal candidate is a great communicator who is a strategic, organized, forward-looking performer. You lead by example, have a self-driven sense of urgency, and have an exceptional ability to foster collaboration. If that sounds like you, we hope you will apply.

Job Duties

Interact with customers and subject matter experts to understand market needs 

Work closely with product managers and product leaders to drive consolidated strategies and roadmaps across teams and product lines

Understand the competitive landscape of the product portfolio

Work with product managers on goal setting and plan execution

Be an evangelist of the product strategy

Articulate a clear and compelling product vision for how each product area will align with overall corporate goals

Define metrics that measure key business objectives

Bring subject matter expertise about GST compliance requirements

Partner with other leaders and stakeholders to drive strong relationships that foster goal achievement and issue resolution

Qualifications

A strong leadership style that combines product, operational, program and sales knowledge and experience to ensure end to end accountability

8+ years related experience with a mix of roles that contribute to overall customer success

Track record of leading products and product teams from inception through launch for solutions that target small, mid and enterprise-level businesses

Experience with agile development methodologies, and commonly used tools such as Jira, Confluence, salesforce, etc.

Experience defining complex customer journeys

Demonstrated experience partnering cross-functionally, including with executives and other internal stakeholders driving business outcomes

Strong attention to detail

Team player who can drive results through influence and enthusiasm

Exceptional written and oral communication skills, with experience conducting executive-level briefings and demos both internally and with customers

Bachelor's Degree in a relevant field (accounting, business, or computer science); MBA desirable

Preferred Qualifications

Experience with tax automation products, ERP, eCommerce, and other financial accounting systems

Familiarity with accounting and transaction tax compliance concepts (i.e., sales tax returns)