Front End Lead

Strong Data Scientist / AI Engineer / Machine Learning Engineer profiles.

Mandatory (Experience 1) – Must have minimum 5+ years of hands-on experience in Data Science, Machine Learning, Applied AI, NLP, Deep Learning, or Generative AI solutions.

Mandatory (Experience 2) – Must have strong hands-on experience in Python programming, SQL, data analysis, feature engineering, model development, and production-grade ML applications.

Mandatory (Experience 3) – Must have experience working with Machine Learning and Deep Learning frameworks such as PyTorch, TensorFlow, Keras, Scikit-learn, or equivalent.

Mandatory (Experience 4) – Must have hands-on experience working on NLP, embeddings, semantic search, text classification, document understanding, recommendation systems, or similar AI/ML use cases.

Mandatory (Experience 5) – Must have experience working with Large Language Models (LLMs) such as GPT, Llama, Mistral, Claude, Gemini, Phi, or similar foundation models.

Mandatory (Experience 6) – Must have hands-on experience building or implementing RAG (Retrieval Augmented Generation) systems, vector search, knowledge retrieval, embeddings, chunking, indexing, or semantic retrieval solutions.

Mandatory (Experience 7) – Must have experience working with Git, CI/CD practices, production environments, and scalable AI/ML systems.

Mandatory (CTC) – The CTC breakup offered will be 75% fixed + 25% variable, as per company policy.

Job Title: Customer Support Manager

Timings- 10AM- 7PM (Monday to Friday)

About Our Client:

Our client is a dynamic startup dedicated to providing homemade solutions for hair and scalp care. Their product range includes 13-Herb Hair Oil, nourishing shampoos, scalp scrubs, and eco-friendly Neem combs. They believe in the power of traditional remedies and natural ingredients to promote healthy hair and scalp. As a growing company, they are passionate about delivering exceptional customer experiences and building lasting relationships with our customers.

Job Summary:

They are seeking a highly motivated and experienced Customer Support Manager to join their dynamic team. The ideal candidate will have a proven track record in managing customer support teams, developing strategies to enhance customer satisfaction, and driving operational excellence. As the Customer Support Manager, you will play a pivotal role in ensuring that their customers receive outstanding support and that their experiences are consistently positive.

Key Responsibilities:

• Team Leadership: Lead, mentor, and manage the customer support team to deliver exceptional service. Conduct regular training sessions and performance reviews to ensure team members meet and exceed company standards.
• Customer Experience: Develop and implement strategies to improve customer satisfaction and retention. Address and resolve complex customer issues and complaints promptly and effectively.
• Process Improvement: Identify areas for improvement in customer support processes and procedures. Implement changes to streamline operations and enhance efficiency.
• Metrics and Reporting: Monitor and analyze key performance indicators (KPIs) related to customer support. Prepare and present regular reports to senior management, highlighting trends, challenges, and opportunities.
• Cross-Functional Collaboration: Work closely with other departments, including marketing, product development, and sales, to address customer feedback and drive improvements in products and services.
• Technology Utilization: Utilize and manage customer support tools and technologies to optimize support operations. Stay current with industry trends and best practices to integrate relevant technologies.
• Customer Feedback: Collect and analyze customer feedback to gain insights into customer needs and expectations. Use this feedback to drive improvements in the customer support experience.

Requirements:

1. Minimum 1 year of experience in a customer support role.

2.Strong leadership and team management skills, with the ability to handle challenging situations with professionalism and empathy.

3. Strong problem-solving abilities and attention to detail.

4. Familiarity with customer service software and tools.

5.Passionate about working in a startup environment and contributing to the company’s growth.

6.Ability to multitask and manage time effectively.

About

Our client is a platform of digital-first health clinics owned and operated under one house, with each of them working together toward one mission: To help Indians lead a more fulfilling life surrounded by wellness and grace.

The business is creating a family of purposeful health platforms with personalized solutions for a particular problem in a niche segment. Each platform provides the essentials to enable an individual segment of people to lead a graceful life full of purpose and wellbeing. 

Requirement

• We are looking for an Android developer responsible for the development and maintenance of existing applications along with continuous integration of new features, who can take the ownership and work independently.
• At least 2 years of experience with MVVM architecture
• 5-8 years of experience with Android development
• Extensive experience of 3rd party integration
• Good knowledge of Java and Kotlin
• Good Logical ability
• Notification and Payment Gateway experience
• Adaptation to new technologies
• Able to design dynamic complex U
• Experience building custom SDK
• Experience with Multi Module Application

Responsibilities

• Integrate the design into high-quality code.
• Ensure the performance, quality, and responsiveness of an application.
• Identify and correct bottlenecks and fix bugs.
• Work alongside other developers working on a different platform for the Application. Therefore, commitment to collaborative problem solving, design implementation, and creating a quality product is essential.

Soft Skills :

• Positive attitude
• Good analytical skills
• Hungry for growth
• Problem-solving

Job Details:-

Designation - Backend Developer

Urgently required. (NP of maximum 15 days)

Location:- Mumbai

Experience:- 2-4 years.

Package Offered:- Rs.4,00,000/- to Rs.7,00,000/- pa.

Experience required in Node.js & PostgreSQL

Backend Developer

Job Description

Responsibilities

• Participate in the entire application lifecycle, focusing on coding and debugging
• Must have a clear understanding of Databases
• Write clean code to develop functional web applications
• Troubleshoot and debug applications
• Perform UI tests to optimize performance
• Manage cutting-edge technologies to improve legacy applications
• Collaborate with Front-end developers to integrate user-facing elements with server side logic
• Gather and address technical and design requirements
• Provide training and support to internal teams
• Build reusable code and libraries for future use
• Liaise with developers, designers and system administrators to identify new features
• Follow emerging technologies

Requirements

• Proven work experience as a Back-end developer
• Experience in Node.js, AWS, Postgres
• Familiar with building REST API
• In-depth understanding of the entire web development process (design, development and deployment)
• Hands on experience with programming languages like Java
• Working knowledge of CMS framework
• Familiarity with front-end languages (e.g. HTML, JavaScript)
• Excellent analytical and time management skills
• Teamwork skills with a problem-solving attitude

Manages the overall support team by leading and guiding them to handle support issue resolution within defined timelines to ensure continuous business operations

Key responsibilities

• Defines and owns the end to end production support process for our applications
• Takes accountability for issue resolution within defined SLAs
• Obsesses about system quality and customer experience
• Establishes a culture of doing detailed RCAs to get to the bottom of every issue
• Partners with development teams (internal and external) to prioritize issues
• Partners with infrastructure team for infra planning based on projected production load
• Tracks issues through to closure with development teams and customers Internal Use--Confidential
• Takes actions to prevent issues from recurring
• Earns trust of the users dependent on production support
• Maintains knowledge bases for issue management
• Communicates with organizational leadership on issues, statuses, and performance against KPIs
• Hires and operates a high–performing team

KPIs

• # of reported issues
• # of open issues
• MTTR
• SLA compliance
• % of incident reduction based on permanent fixes/automation/utilities
• Customer satisfaction score

Analyze all suppliers in order to select the most suitable suppliers who are able to deliver high quality products at competitive pricing.

Negotiate with suppliers on lead-time, cost and quality so as to obtain the maximum benefit for the company.

Manage suppliers to meet objectives related to cost, delivery performance, schedule and quality.

Develop purchasing or sourcing strategies based on portfolio analyses and supplier preferencing study.

Define and maintain documented category and supplier strategies using market and competitive data.

Liaise with suppliers on delivery schedule so as to ensure on-time deliveries of final product.

Develop, implement and drive the procurement strategies in order to meet cost savings targets.

Review and manage the supplier base to ensure consistency with the sourcing strategy.

Perform regular performance review with suppliers to drive continuous improvements.

Create monthly performance reviews and reports focusing on overall sourcing requirements.

Ensure commercial, legal and contractual compliances in all the procurement transactions.

Adopt appropriate supplier management methodologies and procurement strategies in purchasing to secure better prices.

Train team on effective procurement processes and strategy.

Coordinate with vendor on continuous quality improvement

ZillionsBuyer is among the fastest-growing E-Commerce destinations for Electrical and Industrial products in India. Our business growth is a testament to our work and efforts put in to provide reliable and affordable technology to our customers in just a few clicks. zillionsbuyer is known for its professionalism, integrity, transparency, and total commitment to timely deliveries