Inside Sales Representative

Project Overview

We’re building Express AI, a SaaS platform that allows small and medium-sized businesses (SMBs) to easily train and deploy their own dedicated AI agents for customer service, technical support, sales, and more.

Our vision is to give SMBs the power of enterprise-grade AI without complexity. You’ll help build the core platform that powers this – including agent training interfaces, web deployment, dashboards, and integrations.

Key Responsibilities

• Develop scalable full-stack features using modern JavaScript frameworks

• Build and maintain AI agent training modules (upload docs, FAQs, tone settings)

• Integrate OpenAI, Whisper, LangChain, and other LLM APIs

• Implement user-facing dashboards for chat/voices/social/email agent monitoring

• Design multi-tenant systems with admin-level controls

• Ensure reliability and scalability of the platform as we grow

Tech Stack

• Frontend: React.js, Next.js, TypeScript

• Backend: Node.js, Express, MongoDB (or Postgres), Redis

• AI & NLP: OpenAI API (ChatGPT, Whisper), LangChain, Python (optional)

• DevOps: Docker, AWS or GCP (basic familiarity okay)

• Other: WebSockets for real-time chat, REST APIs, Git

Role Type

• Full Stack Developer (preferred)

• Frontend or Backend specialists also considered, but must be willing to collaborate on both sides

Experience Level

• 3 to 6 years of professional experience

• Previous work with SaaS platforms, AI tools, or multi-tenant architecture is a big plus

Must-Have Skills

• Proficiency in JavaScript/TypeScript

• Strong experience with React.js and Node.js

• Experience working with REST APIs and building secure web apps

• Solid understanding of cloud deployment (AWS/GCP/Firebase)

• Ability to work independently, self-manage, and deliver in a fast-paced environment

Nice-to-Have Skills

• Familiarity with LangChain, OpenAI, AI agent frameworks

• Experience with voice/chat integration

• Prior experience building tools for SMBs or customer support systems

Engagement Type

• Full-time (preferred) or part-time with clear weekly availability

• Remote (India-based candidates only)

Why Join Us?

• Work on a cutting-edge AI platform solving real problems for real businesses

• Fast-moving, no-red-tape team environment

• Build something that will impact millions of small businesses globally

• Develop, record, and maintain cutting edge web-based PHP applications on portal plus premium service platforms
• Build innovative, state-of-the-art applications and collaborate with the User Experience (UX) team
• Ensure HTML, CSS, and shared JavaScript is valid and consistent across applications
• Prepare and maintain all applications utilizing standard development tools
• Utilize backend data services and contribute to increasing existing data services API
• Lead the entire web application development life cycle right from concept stage to delivery and post-launch support

• Reviewing the portfolio monitoring/ early warning signals mechanism on ongoing basis
• Monitoring internal and external data points that may affect the risk level of a decision
• Aggregating data from multiple sources to provide a comprehensive assessment
• Coming up with the solution to reduce risks
• Bringing fresh ideas to the table and being keen observers of trends on analytics and financial services industry
• Creating reports, summaries, presentations and process documents to display results

Desired Candidate Profile

Experience: Minimum 5 Year

Location: Mumbai, Andheri East

Notice period : Immediate or 15days

Job Description:

• Candidates must have minimum 4 years hands on exp in MVC
• Candidates must have minimum 2 years hands on exp in Asp.net Core or MVC Core
• Knowledge of Jquery or Angular 
• Good experience in SQL Server or My SQL
• Should be good team player
• Candidate must have exp in handling team.

B. Aims & Goals:

You are required to work with all departments at Pelican to implement, enhance and improve ISMS, GDPR and ISAE 3402 processes. You will also be closely working with external auditor as well as top management for status and reporting.

C. Key Responsibilities:

Your primary responsibilities include:  Assist in audit planning, including the identification of processes for audit review.   Execute internal audit assignments for all locations in India, US, UK and NL. Review the effectiveness of the controls.   Identify and document audit issues and opportunities for improvement.  Prepare the audit report for internal audit assignments and discuss audit findings with senior management.   Monitor and maintain the CAPA program. Assist with follow up corrective actions and oversee timely completion.  Facilitate independent audit engagements on behalf of the company.  Assist to develop and implement process improvements and best practices across the business unit. Review policies and procedures for all areas of the business.  Develop new policies and procedures as directed or required, to improve and to collect and analyse data for review with internal stakeholders.  Take responsibility for the management and execution of internal audit assignments, production of audit reports and management of follow up actions  Involved with working across all areas of the business to ensure that processes are documented and compliant to the company’s requirements.

D. Experience level & Qualification:

a. Experience Level  4 to 5 yrs

b. Educational background  B.E / B.Sc / B.com / Bachelor’s Degree  Holds ISO 27001:2013 Certification

E. Essential Skills:  Should have participated in ISMS (ISO 27001:2013) implementation and certification process.

Team Lead (L3 Technical Support) 

Job Description

PierianDx, a leader in the clinical genomics space, is currently seeking talented and motivated technical leads to lead the product L3 technical support teams. As a Technical Lead for L3 team, your duties will primarily be working with the customer success department on technical issues including software system design and maintenance. You will also be involved in directing team members and identifying/managing risk in collaborations with other teams.

To be successful in this role, you will need to gain extensive knowledge of PierianDx products (includes user workflow, user needs, end-to-end workflow, product architecture and design), problem-solving skills, knowledge of best practices and the software development life-cycle.

Location: Pune

Education

• Bachelors or Masters of Computer Science or related

Total years of experience - 6 to 13

Required Experience

• Must have experience in leading technical small to medium size teams.
• Full-Stack Software Development experience in both front end and back end technologies.
• Should be an outstanding programmer with 5 to 8 years of experience in PierianDx product-related technologies (e.g. AWS, Java, Spring Boot, Hibernate, microservices, Node.JS, React/Angular, SQL as well as No-SQL Databases, basics of Linux, Shell Scripting)
• Strong computer science fundamentals (OO programming, algorithms, data structures, databases).
• Experience with continuous integration infrastructure for software development such as Jenkins.
• Soft skills: Good Communication, Active listening, Influencing, Challenge self and team Experience with SQL and No-SQL Databases
• Demonstrated interpersonal skills including communication, mentoring, coaching, and the ability to interact with colleagues at all levels
• Dynamic, energetic, motivated, positive outlook.  Team player with good interpersonal skills
• Strong customer service and support focus with a desire to deliver a high-quality service
• Self-motivated and highly professional with the ability to lead and take ownership and responsibility
• Ability to multitask, work under pressure and to tight deadlines
• A desire to learn and improve skills and knowledge
• Adaptable and flexible to business demands
• Strong organisational and planning skill

Preferred Experince 

• Experience in developing software for medical devices (ISO 13485/IEC 62304)
• Experience with any Cloud Platform like AWS, GCP or Azure.
• Experience with Docker and anyone Container Orchestration Platforms like EKS, ECS, EKR, Kubernetes, Docker Swarm.
• Experience using Test Driven Development processes
• Experience working with FrontEnd Technologies (HTML, CSS, Javascript)
• Experience with MongoDB
• Experience with at least one dynamically typed language (Python, Node.js, Groovy).

Responsibilities

• Take ownership of providing technical support to the customer success team (for the issues they could not resolve in L1/L2). Examine potential areas for Service Improvement and recommend solutions/proposals to Product Management
• Work with Customer Success management and be aware of implementation projects and timelines; coordinate with project/program managers to plan and support release activities.
• Interact with internal and cross teams to troubleshoot and resolve complex problems. Develop, coordinate and promote the effective functioning of problem management activities across all of Pieriandx product & customer success teams.
• Provide technical leadership - Lead and prioritize the Application/Technical Support team’s workload. Guide team members to troubleshoot & resolve technical issues including software system design and maintenance.
• Contribute to the planning of application/infrastructure releases and configuration changes. Provide input to application/infrastructure scalability
• Design appropriate metrics for reporting on key performance and quality indicators, particularly in terms of in-depth trend analysis
• Maintain application by regular monitoring, performance tuning and testing activities
• Ensure compliance with SDLC processes defined at organization level to meet quality goals set at product level. Ensure there are robust procedures and processes within the application support function remit.
• Stay up-to-date on product and process training required to create quality deliverables at each phase of product life-cycle. Follow appropriate departmental and company procedures and policies (i.e. change control, security and auditing, release, configuration, problem and incident management).
• Maintain good working relationships with internal departments
• Design, prepare and conduct training relating to Problem & Incident Management
• Provide timely and expert advice on emerging trends and issues affecting Service Delivery and Support. Develop strategies to allow Application Support to manage resultant problems