Area sales manager- Laminates/Sunmica

As a Customer Support Representative, you will be the first point of contact for customers reaching out via IVR (inbound calls), chat, and email. You will be responsible for resolving customer issues within defined SLAs, delivering a high-quality customer experience, and proactively identifying upsell or cross-sell opportunities.

This role is performance-driven, with clear KRAs and KPIs focused on resolution speed, ownership, customer satisfaction, and proactive support.

Key Responsibilities

1. Customer Issue Resolution & Productivity:

• Handle inbound calls, chats, and email tickets professionally and efficiently.
• Ensure accurate ticket creation and categorisation in the CRM for every interaction.
• Resolve customer issues within defined SLAs (majority within 4 business hours).
• Maintain high First Contact Resolution (FCR) for IVR and quick First Response Time (FRT) for chat.
• Maintain high availability and responsiveness during assigned shifts.

2. Customer Experience & Satisfaction:

• Deliver a positive, empathetic, and solution-oriented experience on every interaction.
• Maintain high CSAT scores by setting correct expectations and closing issues completely.
• Ensure customers clearly understand the resolution provided before closing tickets.

3. Ownership & Accountability:

• Take end-to-end ownership of assigned tickets until closure.
• Avoid unnecessary escalations by resolving issues at first touch wherever possible.
• Proactively follow up on pending cases and ensure closure within SLA.
• Escalate only when required, with complete context and documentation.

4. Revenue Signals, Cross-sell & Proactiveness:

• Identify and share qualified upsell, cross-sell, or referral opportunities during customer interactions.
• Highlight relevant MyOperator products or features based on customer needs.
• Share opportunities clearly with the Account Manager via CRM or defined processes.

5. Process Adherence & CRM Hygiene:

• Follow defined support processes, workflows, and communication guidelines.
• Ensure accurate and timely updates in CRM for all tickets and interactions.
• Participate in new process rollouts, tool adoption, and team initiatives.

Skills & Competencies:

Must-Have Skills:

• Strong verbal and written communication skills (English required; Hindi/regional language is a plus).
• Customer-first mindset with problem-solving ability.
• Ability to multitask across calls, chat, and tickets.
• Comfortable working with CRM tools and support dashboards.
• Willingness to work in shifts, including weekends if required.

Good-to-Have:

• Prior experience in B2B SaaS, telecom, or customer support roles.
• Experience handling chat or omnichannel support.
• Basic understanding of CRM or cloud communication platforms.

Behavioural Expectations:

• Ownership-driven: sees problems through to closure.
• Process-oriented but customer-centric.
• Comfortable working with targets, SLAs, and scorecards.
• Open to feedback, coaching, and continuous improvement.
• Team player who collaborates well with TLs and Account Managers.

Job Title: Company Secretary (Building Material)

Location: Surat

Experience: 3-8 year

Salary: Upto 18 LPA

Industry: Building material/ Manufacturing

Qualification; CS

 Company Secretary (CS) executive is one of the legal representatives of a company to perform and manage various regulatory functions. Company Secretary also plays a definite role as a Business Advisory to the Board of Directors by guiding them incorporate laws; corporate governance; strategic management; project planning; capital markets & securities laws. In short; a Company Secretary works as an in-house legal expert and compliance officer with the company.

KEY RESPONSIBILITIES :

·         Previous experience of working for listed companies is mandatory.

·         Advising on good governance practices and compliance of Corporate, Governance norms as prescribed under various Corporate, Securities and Other Business Laws and regulations and guidelines

·         Assists in developing a corporate and social sustainability framework if applicable

·         Handles the promotion, formation and incorporation of companies and matters related therewith

·         Responsible for filing, registering any document including forms, returns and applications by and on behalf of the company as an authorized representative like MOU, Sale deed, DSC maintain and record keeping of office and plant Maps, and other legal documents.

·         Coordinate the board/general meetings and follow-up actions thereof Manages all tasks relating to Securities and their transfer and transmission Acts as the custodian of corporate records, statutory books and registers.

·         Manages the Secretarial/Compliance Audit Signing of Annual Return where necessary and responsible for other declarations, attestations and certifications under the Companies Act, 1956, corporate laws and acts particularly relating to Securities and Exchange Board, Consumer Protection, Environment, Labour, Mergers

Mail updated resume with current salary-

Emil: jobs[at]glansolutions[dot]com

satish: 88 O2 74 97 43

Website: www.glansolutions.com

As a Full-Stack Developer, you will play a crucial role in developing and maintaining our applications. You will be responsible for both front-end and back-end development, ensuring a seamless and efficient user experience. This is an excellent opportunity to grow with our startup and shape the future of our products.

Responsibilities:

- Develop and maintain front-end applications using Flutter.

- Build and manage back-end services and APIs using Python.

- Implement read/write operations in SQL databases.

- Collaborate with cross-functional teams to define, design, and ship new features.

- Ensure the performance, quality, and responsiveness of applications.

- Identify and correct bottlenecks and fix bugs.

- Help maintain code quality, organization, and automatization.

Participate in code reviews and provide constructive feedback

The role is with a Fintech Credit Card company based in Pune within the Decision Science team. (OneCard )

About

Credit cards haven't changed much for over half a century so our team of seasoned bankers, technologists, and designers set out to redefine the credit card for you - the consumer. The result is OneCard - a credit card reimagined for the mobile generation. OneCard is India's best metal credit card built with full-stack tech. It is backed by the principles of simplicity, transparency, and giving back control to the user.

The Engineering Challenge

“Re-imaging credit and payments from First Principles”

Payments is an interesting engineering challenge in itself with requirements of low latency, transactional guarantees, security, and high scalability. When we add credit and engagement into the mix, the challenge becomes even more interesting with underwriting and recommendation algorithms working on large data sets. We have eliminated the current call center, sales agent, and SMS-based processes with a mobile app that puts the customers in complete control. To stay agile, the entire stack is built on the cloud with modern technologies.

Purpose of Role :

- Develop and implement the collection analytics and strategy function for the credit cards. Use analysis and customer insights to develop optimum strategy.

CANDIDATE PROFILE :

- Successful candidates will have in-depth knowledge of statistical modelling/data analysis tools (Python, R etc.), techniques. They will be an adept communicator with good interpersonal skills to work with senior stake holders in India to grow revenue primarily through identifying / delivering / creating new, profitable analytics solutions.

We are looking for someone who:

- Proven track record in collection and risk analytics preferably in Indian BFSI industry. This is a must.

- Identify & deliver appropriate analytics solutions

- Experienced in Analytics team management

Essential Duties and Responsibilities :

- Responsible for delivering high quality analytical and value added services

- Responsible for automating insights and proactive actions on them to mitigate collection Risk.

- Work closely with the internal team members to deliver the solution

- Engage Business/Technical Consultants and delivery teams appropriately so that there is a shared understanding and agreement as to deliver proposed solution

- Use analysis and customer insights to develop value propositions for customers

- Maintain and enhance the suite of suitable analytics products.

- Actively seek to share knowledge within the team

- Share findings with peers from other teams and management where required

- Actively contribute to setting best practice processes.

Knowledge, Experience and Qualifications :

Knowledge :

- Good understanding of collection analytics preferably in Retail lending industry.

- Knowledge of statistical modelling/data analysis tools (Python, R etc.), techniques and market trends

- Knowledge of different modelling frameworks like Linear Regression, Logistic Regression, Multiple Regression, LOGIT, PROBIT, time- series modelling, CHAID, CART etc.

- Knowledge of Machine learning & AI algorithms such as Gradient Boost, KNN, etc.

- Understanding of decisioning and portfolio management in banking and financial services would be added advantage

- Understanding of credit bureau would be an added advantage

Experience :

- 4 to 8 years of work experience in core analytics function of a large bank / consulting firm.

- Experience on working on Collection analytics is must

- Experience on handling large data volumes using data analysis tools and generating good data insights

- Demonstrated ability to communicate ideas and analysis results effectively both verbally and in writing to technical and non-technical audiences

- Excellent communication, presentation and writing skills Strong interpersonal skills

- Motivated to meet and exceed stretch targets

- Ability to make the right judgments in the face of complexity and uncertainty

- Excellent relationship and networking skills across our different business and geographies

Qualifications :

- Masters degree in Statistics, Mathematics, Economics, Business Management or Engineering from a reputed college

Job Title : Senior MERN Stack Developer with Blockchain Expertise

Location : Indore, MP

Experience : 5-7 years

Job Type : Full-time, On-site

We're seeking a seasoned Senior MERN Stack Developer with a strong focus on blockchain technology to join our innovative team in Indore. As a Senior MERN Stack Developer, you'll play a pivotal role in crafting and implementing cutting-edge blockchain solutions using the MERN stack. Your expertise will contribute to the development of secure, scalable, and decentralized applications. If you're passionate about blockchain technology, possess extensive MERN stack experience, and thrive in a collaborative environment, we encourage you to apply and be a key player in our transformative projects.

Requirements :

• Proven experience as a Full Stack Developer with a specialization in blockchain technology.
• Proficiency in the MERN stack (MongoDB, Express.js, React, Node.js).
• Experience with major blockchain platforms such as Ethereum, Hyperledger, or similar.
• Solid understanding of smart contract development and implementation.
• Knowledge of decentralized application (dApp) development.
• Familiarity with cryptography and principles of blockchain security.
• Strong problem-solving and analytical skills.
• Excellent collaboration and communication skills.

Skills :

• MongoDB, Express, Node.js, React.js
• Next.js (knowledge preferred but not mandatory)
• WordPress/Shopify experience (preferred)
• Real-time communication using Socket.IO or WebRTC (preferred)
• GraphQL API development
• Experience with integrating payment gateways

If you're ready to take on exciting challenges and contribute to groundbreaking projects, apply now and join us in shaping the future of blockchain technology.

• Designing engaging and responsive landing pages
• Optimising sites for maximum speed and scalability
• Liaising with back-end developers to ensure web and app logic is properly integrated
• Ensuring website function and stability across devices i.e. desktop, mobile, tablet
• Working with marketing and research teams to incorporate brand elements and relevant market research findings into website
• Providing internal support and external customer service throughout the build and launch process of the website

Skill Required:

• HTML5, CSS3, 
• Javascript and jquery elements
• Bootstrap 
• WordPress, Drupal, Joomla
• Graphic Designing
• Photoshop
• Illustrator

LogiNext is looking for a technically savvy and passionate QA engineer to cater to the testing efforts in automation and manual testing. You will help the team in building an awesome automation platform from scratch and test the product for quality.

You have hands-on experience in testing and writing scripts to develop and execute exploratory tests as well as automated tests in order to ensure product quality. You will estimate, plan, and coordinate testing activities. You will also ensure that quality issues and defects are appropriately identified, documented, tracked, and resolved in our defect tracking system. You will be responsible for conducting tests before the launch of the product to ensure smooth functioning of the software and the client requirements are fulfilled, while being cost-effective. You have demonstrated strong inter-personal and communication skills.

Responsibilities:

Design, develop and execute automation scripts using open source tools Create repeatability in testing through automation that enable and validate high quality releases at a fast pace. Perform thorough regression, functional, security, integration and manual testing Create detailed, comprehensive and well-structured test plans and test cases Identify functional /non-functional issues and come up with creative resolutions Track bugs and perform thorough regression testing after bugs are solved Engage with cross functional teams to enable delivery through good planning, proactive communication and timely execution

Requirements:

Bachelor’s degree in Computer Science, Information Technology or related field 4 to 7 years of experience in automation testing and using testing tools like Selenium, JUnit, jMeter, Appium Expertise in testing distributed and scalable web and mobile applications Experience in non-functional testing skills like stress testing, performance testing and security testing Experience in testing RESTful APIs Experience of working in Agile Environment and Continuous Integration systems Basic knowledge of Java / Groovy / shell scripts Excellent written and oral communication skills, judgment and decision-making skills, and the ability to work under continual deadline pressure

Job Description:

• Design and development of automotive feature/function software/components (ACC, AEB, TSR, LKA etc.) for ADAS/AD systems
• Coordination and regular interaction with different stakeholders and teams like testing, requirements, leads etc.
• Participate in SW requirement generation, SW architecture, detailed design etc.

Requirement:

• 3-7 years of experience in development of Algorithm & Functions for advance driver assist systems (ADAS), Autonomous driving (AD)
• Development experience with safety critical systems
• Experienced in development using MATLAB Simulink, TargetLink, Stateflow
• Experience in modelling and validation of control systems
• Knowledge of SIL, Performance Test, Functional testing
• Embedded software development using C, C++
• Issue management and version control
• Knowledge of ASPICE processes, Static analysis, MISRA checks etc.
• Strong written and verbal communication skills
• Proactive approach for problem solving

Good to have:

• Knowledge of ADAS/AD functions (ACC, TSR, AEB, LCA etc), Data Analysis
• Experienced in managing and authoring of function specification requirements
• Familiarity with AUTOSAR RTE

Nice to have:

• AUTOSAR, Functional Safety (ISO26262) exposure
• Scripting Knowledge - Python, MATLAB
• Working knowledge of automotive protocols like CAN, Ethernet etc.

Our team is looking for experienced backend engineers to lead the development of our cloud-based software products and be responsible for major technical decisions associated with them and accountable for their successful execution.

In this position on the software engineering team, you’ll have the opportunity to contribute to client and internal facing products. FarmSetu’s suite of products spans multiple technical domains and disciplines in software and hardware, and experience in end-to-end systems thinking across distributed components is key for this role.

• Design, implement and deploy back-end services
• Lead the delivery of software projects in a team-based environment
• Collaborate cross-functionally with business users, product managers, customer success representatives and other engineers to define, design, scope and ship new features using elegant solutions.
• Provide recommendations for continuous improvement.
• Work alongside other engineers on the team to elevate technology and consistently apply best practices.
• Help others to improve the quality of their work through regular design and code reviews
• Deliver new features to production environments and support them in operation
• Participate in building the open engineering culture at FarmSetu

FarmSetu’s technology stack includes (but will not be limited to) Python, Django/Flask/FastAPI, GraphQL, Hasura, React, Flutter, Dart, Postgres, Celery, Docker, Git/Bitbucket to be deployed on Digitalocean/GCP infrastructure. We’re also quick to adopt better tools and processes, so you’ll be more than welcome to help shape our tool suite.

• 2+ years of experience developing applications at an enterprise scale using the front and back-end technologies in our stack
• Ability to develop robust and scalable backend services defined by GraphQL and RESTful APIs in Python using OpenAPI standards
• Familiarity with Cloud/SaaS architectures and how to build secure and maintainable services
• Strong understanding of unit testing, design patterns and usage of tools like profilers
• Experience with source control and continuous integration tools
• Worked in an Agile multi-functional team
• Thrive in an environment that requires you to partner with multiple cross-functional teams as stakeholders/customers
• Great oral and written communication skills

• Competitive salary
• Annual compensation reviews
• 12 days of annual leave plus public holidays
• Ongoing investment in you and your skills
• The right equipment for the job

This person MUST have: 

- BE Computer Science, MCA or equivalent 

- Extreme CSS skills 

- Experience with ReactJS or NextJS is a MUST 

- Strong communication skills 

- A strong passion for writing simple, clean and efficient code. 

- Sound knowledge of clean code, no unused code, optimized code and more. - Always starting with a document and then implementing in a systematic and organized manner 

- Past experience as a frontend developer building modern JavaScript-based web applications - Excellent verbal and written communication, teamwork, decision making and influencing skills. 

Experience: 

- Min 3 year experience 

- Not more than 15 year experience. 

- Startup experience is a must. 

Location 

- Remotely, anywhere in India

Timings: 

- 40 hours a week but with 4 hours a day overlapping with client timezone. Typically clients are in California PST Timezone. 

Position: 

- Full time/Direct 

- We have great benefits such as PF, medical insurance, 12 annual company holidays, 12 PTO leaves per year, annual increments, Diwali bonus, spot bonuses and other incentives etc. 

- We dont believe in locking in people with large notice periods. You will stay here because you love the company. We have only a 15 days notice period.