CUSTOMER SUCCESS

Position Title:Customer Success Regional SPOC

Experience:8+ Year

Location:Bhopal, Indore, Hyderabad,Jaipur

Skill set: B2B Sales, Finacial Saas, Edu Fintech, 

• Responsible for Embedded Stack - implementation between Institutes and LEO1
• Single point of support for ensuring seamless onboarding of students & coordination.
• Conducts Training (Product training to Institute management / training to institute staff/
• Review Calendars training / Onboarding student training)
• Responsible for communications between both the entities
• Responsible for ensuring weekly updates and monthly reviews are conducted
• Ensures to coordinate between the teams for all pointers mentioned on the Institute track Check sheet.
• He/she will ensure the review calendar rhythm is maintained and accomplished.
• Monthly calendar for institute visits and ensuring travel to institutes for monthly reviews
• Sharing data templates on time to institutes
• Assisting in uploading/ loading details
• Ensures Cards dispatch for his/ her institutes
• Ensure coordination to upload Fee structure from backend LEO1 teams
• Collate feedbacks and address them on war footing.
• Will be responsible for Lead traction, business conversions , tie up withs local vendors, banks etc and points of card usage

Required Key Skills :

• The role requires the person to interact with all top institutes, and their senior
• management teams we will need a seasoned resource.
• To be excellent in communicating skills and training skills
• They should be able to convince teams and staff on the products and get buy in.
• Should be open to travelling

Responsibilities: 

1.                  Lead the strategic planning, development, and launch of Azure integration capabilities within our flagship product ensuring a seamless and efficient integration process. 

2.                  Conduct market research and engage with customers to understand their needs and challenges related to Azure cloud services. 

3.                  Collaborate with engineering, design, and sales teams to define product requirements, roadmaps, and go-to-market strategies for Azure Launch. 

4.                  Deliver actionable product feature requirements and stories with wireframes (hands-on work is required here) 

5.                  Drive feature delivery to customers and conduct feedback loop based improvements. 

6.                  Stay abreast of Azure services and cloud industry trends to ensure our product remains competitive and innovative. 

Required Experience and Skills: 

·                    Bachelor's degree in computer science, Engineering, Business, or a related field. A master's degree or an MBA would be a plus. 

·                    4+ years of experience in a product management role, ideally in a cloud-based product environment. 

·                    Strong understanding of Azure services, cloud computing technologies, and SaaS platforms. 

·                    Experience building features/ solutions in Cloud Management/Cloud Operations in FinOps, SecOps, Cloud IT Ops. 

·                    Experience with Azure Migration, Azure CloudOps configuration, Managed Services is a plus 

·                    Passion for Automation and simplification of complex IT processes 

·                    Proven track record of managing all aspects of a successful product throughout its lifecycle. 

·                    Excellent communication, leadership, and interpersonal skills. 

·                    Ability to work in a fast-paced, dynamic environment and handle multiple tasks simultaneously. 

·                    Strong problem-solving skills and the ability to thrive in a fast-paced, dynamic startup environment. 

·                    Excellent written and verbal communication skills, with experience in creating customer-facing technical documentation such as user guides and release notes. 

·                    Comfortable with ambiguity and able to prioritize tasks in a rapidly changing environment. 

·                    Demonstrated success in defining and launching products would be a plus. 

Success Factors: 

·                    You bring curiosity and passion for continuous learning. 

·                    You enjoy ideating, simplifying and solving problems that create value for customers. 

·                    You have an entrepreneurial mindset. 

·                    You bring a growth mindset and value collaborative approach to growing others and yourself. 

·                    You have an ownership mindset to areas you take on, and you are a self-starter that can work independently when needed. 

• To perform requirement analysis and oversee the implementation of architectures of project scope
• To provide customized reusable solutions of project, program or operational scope
• To develop high-quality and detailed designs
• To conduct unit testing using automated unit test frameworks and identify and address possible risk by conducting mitigation action planning
• Conducting configuration of your own work or from the team and assess the technical impact of multiple technologies/strategies
• Reviewing the work of other developers with feedback for improvement (if applicable)
• Using coding standards and best practices to ensure quality deliverables
• Contribute as a team member to an operational, integration or application architecture requirements, design, implementation, or on-going operations deliverables

We have multiple open positions for full-stack engineers to work with us on a cutting-edge eCommerce trade analysis platform.

I am looking for multiple full stack MERN developers

Must have experience with:

• Typescript
• NextJS
• Firebase / AWS services
• Experience working on SaaS applications with a large codebase

Nice to have

• Tailwind
• DynamoDB
• Chart libraries such as ChartJS

Work Experience : 0-2 years

Responsibilities :

- Design and implement mathematical models for fundamental valuation of securities. The person will need to understand latest research in quantitative finance and implement the same.

- Design, back-testing and implementation of high-frequency trading strategies on international exchanges. Work as part of the market-making team to determine the signals and trading strategies to go live with.

- Conduct performance attribution of live portfolios.

Required Skills :

- Strong candidates should have 0-2 years of work experience and successful track record in quantitative analysis preferably in the capital markets domain.

- Post-Graduate degree in statistics, finance, mathematics, engineering (Computer Science preferred) or other quantitative or computational disciplines

- Experience in using some or all of the following packages: R, MATLAB, SPSS, CART, C# .Net, Python

- Good written and oral communication skills.

- Strong experience working both independently and in a team-oriented collaborative environment.

- Entrepreneurial, self-motivated individual - high energy, high activity levels - passion for working with an innovative, small but rapidly growing company.

NO NIGHT SHIFTS FOR GIRLS

SALARY - 10K-15K

Hindi - Preferred

Job description

Roles and Responsibilities

• Conduct business conferences by mediating the call, identify and assess the customer needs to achieve satisfaction
• Provide accurate, valid and complete information when requested by using the right methods/tools on the software interface.
• Resolve conference related issues by clarifying the customer complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem and expediting correction or adjustment.
• Effectively manage large amounts of incoming calls and resolve help requests and build sustainable relationship through interactive communication
• Schedule conferences, maintain records and process emails adhering to communication procedures, guidelines and policies
• Go the extra mile to query resolution, request completion and process closure
• Productive contribution to team effort by accomplishing the results as needed

Desired Candidate Profile

• 0 - 1 years in customer care background
• Must be fluent in Hindi & English. Multilingual will be added advantage
• Telephone etiquette, ability to comprehend and effective listening skills
• Focus on quality control measures and processes
• Problem Solving Acumen and conflict resolution skills
• Multi-tasking ability with a keen sense of detail