CUSTOMER SUCCESS
1 - 4 yrs
₹2 - ₹4 / mo
Mohali, Chandigarh
Skills
Sales
Sales presentations
Relinns is a dynamic and innovative IT company committed to delivering exceptional value and service to our clients. We are seeking an experienced and customer-focused Customer Success Manager to join our team and drive both customer success and sales growth. As a Customer Success Manager with a sales-focused approach at Relinns, you will play a pivotal role in building strong, lasting relationships with our valued clients. Your responsibilities will encompass ensuring our clients achieve their desired outcomes, maximizing the value of our products/services, and seamlessly integrating sales strategies to contribute to revenue growth.
What You Need for this Position
- Education: Requires a Bachelor's degree or higher in any field.
- Proficiency: Skilled in using Google Platform Communication and Convincing: Strong communication and convincing skills, coupled with a determined attitude. Business Acumen:
- Possesses effective presentation, negotiation skills, and good business sense. Independence and Drive: Demonstrates self-motivation, independence, and a performance-driven approach.
What You Will Be Doing
- Serve as the primary point of contact for assigned clients, understanding their unique needs, goals, and challenges.
- Demonstrate a strong understanding of sales processes and contribute insights to improve customer journey alignment.
- Develop and execute tailored customer success plans to ensure the successful adoption and utilization of our products/services.
- Proactively engage with clients to understand their business objectives and align our solutions to help them achieve those objectives.
- Utilize CRMs, email marketing tools, and ChatGPT to enhance customer engagement, communication, and retention efforts.
- Conduct regular business reviews with clients to track progress, address concerns, and identify opportunities for growth.
- Collaborate with internal teams, including Sales, Product, and Support, to advocate for the client's needs and drive solutions that meet their requirements. Provide training and support to clients, ensuring they have a comprehensive understanding of our offerings and how to leverage them effectively.
- Monitor and analyze customer usage patterns and provide data-driven insights to guide clients in optimizing their experience and outcomes.
- Identify upsell and cross-sell opportunities based on the client's evolving needs and our product/service offerings. Handle client escalations and resolve issues promptly while maintaining a positive client relationship.
- Stay current with industry trends and best practices in customer success to continuously enhance our approach and strategies.
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About Relinns Technologies Pvt Ltd
Founded :
2016
Type :
Products & Services
Size :
100-1000
Stage :
Bootstrapped
About
At Relinns, we breathe tech solutions and embrace innovations with open arms. With over 3 years of experience, we have had a phenonmenal growth which acts as testimony to the knowledge we have come to gather over time.
Our team is on the path to find religion in the workplace. To find our way we have three tools at our disposal: cutting edge technological tools handled by our top notch tech geeks whom we proudly refer as magicians, a metaculiously dedicated work ethic, a crisp bow-tie professionalism
Exceeding expectations is our standard! We live in the realm of rising, ever evolving technology. From cassette tapes to Nanotech skeletons, we have come a long way. Change is inevitable and we are the tide that brings it!
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● Read this to know more on what it is like working at Zepo - http://www.zepo.in/career.html
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