Relinns is a dynamic and innovative IT company committed to delivering exceptional value and service to our clients. We are seeking an experienced and customer-focused Customer Success Manager to join our team and drive both customer success and sales growth. As a Customer Success Manager with a sales-focused approach at Relinns, you will play a pivotal role in building strong, lasting relationships with our valued clients. Your responsibilities will encompass ensuring our clients achieve their desired outcomes, maximizing the value of our products/services, and seamlessly integrating sales strategies to contribute to revenue growth.
What You Need for this Position
- Education: Requires a Bachelor's degree or higher in any field.
- Proficiency: Skilled in using Google Platform Communication and Convincing: Strong communication and convincing skills, coupled with a determined attitude. Business Acumen:
- Possesses effective presentation, negotiation skills, and good business sense. Independence and Drive: Demonstrates self-motivation, independence, and a performance-driven approach.
What You Will Be Doing
- Serve as the primary point of contact for assigned clients, understanding their unique needs, goals, and challenges.
- Demonstrate a strong understanding of sales processes and contribute insights to improve customer journey alignment.
- Develop and execute tailored customer success plans to ensure the successful adoption and utilization of our products/services.
- Proactively engage with clients to understand their business objectives and align our solutions to help them achieve those objectives.
- Utilize CRMs, email marketing tools, and ChatGPT to enhance customer engagement, communication, and retention efforts.
- Conduct regular business reviews with clients to track progress, address concerns, and identify opportunities for growth.
- Collaborate with internal teams, including Sales, Product, and Support, to advocate for the client's needs and drive solutions that meet their requirements. Provide training and support to clients, ensuring they have a comprehensive understanding of our offerings and how to leverage them effectively.
- Monitor and analyze customer usage patterns and provide data-driven insights to guide clients in optimizing their experience and outcomes.
- Identify upsell and cross-sell opportunities based on the client's evolving needs and our product/service offerings. Handle client escalations and resolve issues promptly while maintaining a positive client relationship.
- Stay current with industry trends and best practices in customer success to continuously enhance our approach and strategies.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Relinns Technologies Pvt Ltd
About
Company social profiles
Similar jobs
Vue.js
AngularJS (1.x)
Angular (2+)
React.js
JavascriptDesign, develop, and maintain high-quality software solutions using programming
languages such as Java.
Implement backend services using frameworks like Spring Boot and frontend
interfaces using frameworks like React.
Apply deep knowledge of algorithms and data structures to solve complex problems
efficiently.
Optimize code for performance, scalability, and reliability.
Work with SQL and NoSQL databases to design, implement, and manage data storage
solutions.
Ensure data integrity and optimize database queries.
Leverage open-source tools and frameworks to develop scalable and maintainable
solutions.
Stay updated on the latest trends in open-source technologies.
Utilize Linux systems for development and deployment.
Automate and streamline processes using Linux tools and scripts.
Develop and maintain mobile applications that align with user requirements and
business goals.
Collaborate with cross-functional teams to ensure seamless integration with backend
systems.
Work closely with product managers, designers, and other engineers to bring ideas to
life.
Participate in code reviews, testing, and debugging to ensure high-quality
deliverables.
RedisJob Summary:
We are looking for a skilled and motivated Backend Engineer with 2 to 4 years of professional experience to join our dynamic engineering team. You will play a key role in designing, building, and maintaining the backend systems that power our products. You’ll work closely with cross-functional teams to deliver scalable, secure, and high-performance solutions that align with business and user needs.
This role is ideal for engineers ready to take ownership of systems, contribute to architectural decisions, and solve complex backend challenges.
Website: https://www.thealteroffice.com/about
Key Responsibilities:
- Design, build, and maintain robust backend systems and APIs that are scalable and maintainable.
- Collaborate with product, frontend, and DevOps teams to deliver seamless, end-to-end solutions.
- Model and manage data using SQL (e.g., MySQL, PostgreSQL) and NoSQL databases (e.g., MongoDB, Redis), incorporating caching where needed.
- Implement and manage authentication, authorization, and data security practices.
- Write clean, well-documented, and well-tested code following best practices.
- Work with cloud platforms (AWS, GCP, or Azure) to deploy, monitor, and scale services effectively.
- Use tools like Docker (and optionally Kubernetes) for containerization and orchestration of backend services.
- Maintain and improve CI/CD pipelines for faster and safer deployments.
- Monitor and debug production issues, using observability tools (e.g., Prometheus, Grafana, ELK) for root cause analysis.
- Participate in code reviews, contribute to improving development standards, and provide support to less experienced engineers.
- Work with event-driven or microservices-based architecture, and optionally use technologies like GraphQL, WebSockets, or message brokers such as Kafka or RabbitMQ when suitable for the solution.
Requirements:
- 2 to 4 years of professional experience as a Backend Engineer or similar role.
- Proficiency in at least one backend programming language (e.g., Python, Java, Go, Ruby, etc.).
- Strong understanding of RESTful API design, asynchronous programming, and scalable architecture patterns.
- Solid experience with both relational and NoSQL databases, including designing and optimizing data models.
- Familiarity with Docker, Git, and modern CI/CD workflows.
- Hands-on experience with cloud infrastructure and deployment processes (AWS, GCP, or Azure).
- Exposure to monitoring, logging, and performance profiling practices in production environments.
- A good understanding of security best practices in backend systems.
- Strong problem-solving, debugging, and communication skills.
- Comfortable working in a fast-paced, agile environment with evolving priorities.
JavascriptAngularJS (1.x)Angular (2+)
JOB DESCRIPTION:
1) Understand client requirements and functionalities.
2) Write well-designed, testable, efficient code.
3) Responsible for solving complex technical issues.
4) Ensure quality projects are delivered within defined timelines.
5) Active involvement in client communication to understand functional requirements.
6) Maintain high standards of quality for code, documentation and other deliverables.
Required Skills
1) Good experience in Angular's Latest Versions
2) Hand on Node.JS./Express JS
3) Database: MYSQL/MongoDB
4) Experience in JavaScript, TypeScript.
5)Good experience in HTML5, CSS3, JavaScript, Jquery
6) Experience working in an Agile environment.
7) Good communication skills.
-
Product Sense
-
Aesthetic sense/taste in things matches with Nova - design details you like, products you like.
-
Love building products, explore new tech products constantly
-
Understand the human psyche well
-
Can think in terms of systems
-
First principles thinking
-
Extreme customer empathy - Deeply understand a user's point of view and their problems
-
Execution Sense
-
Super awesome at communication - You can articulate your thoughts really well
-
Good at team work and have leadership abilities
-
Engineering and tech team empathy - Understand how products and systems are implemented, even at a very low level
-
Are super organized in whatever you do
-
Process oriented
-
Analytical Sense
-
Measure success metrics
-
Decide based on data metrics + intuition
-
Define the "what" to build for rest of the product team
-
Partnering with and lead cross-functional teams like Design, Engineering, Sales, Operations, etc. to set product priorities
-
Defining and socializing the roadmap of your product area through deep research and understanding of business goals
-
Bringing your solutions to market through ownership of the full product lifecycle: problem identification, solution design, spec, implementation, and validation
-
Managing competing priorities with consistency and transparency
-
A total of 4-7 years of relevant work experience with B2B SaaS, B2B2C platforms
-
Preferably have worked as a software engineer for at least 1-2 years professionally or have academic background in computer science
-
Must have worked in a product management role at a tech-first organization with reputable products, for at least 2-3 years
-
Have prior experience in understanding and solutioning with APIs
-
Have a proven track record leading with complex strategic initiatives, working through technical, operational, legal/policy and business issues. Prior experience in handling client-side projects would be a plus.
-
Should be comfortable with data, analytics and decision making based on data. Should be comfortable with using data analytics tools.
-
Result oriented- Ability to find solutions to difficult problems quickly and effectively
-
Data driven, analytical and fully understand the diverse ways in which our ecosystem of products can be further adopted by our customers
-
Process orientation - ability to perform within existing systems and processes, while constantly aiming for process improvement
-
Interpersonal skills and ability to influence
-
Team Effectiveness - Ability to work in a cross-functional, dynamic environment and support fellow team members in the achievement of their goals
-
Multi-tasking - Ability to manage multiple complex projects at various stages of product development simultaneously
-
Execution driven and bias for action mindset
About the role
In Loop, we work in super small teams, in very high velocity.
You will be part of such a team, and work day to day with all the team at Loop, plus the founders.
As a generalist, you can wear many hats, and will function across business units.
- Customer Success: You'll work directly with customers, and make sure that we are building what users want
- Sales: Speak with customers directly, in a pre-sale fashion. Maintain communications and optimise our CRM
- Must-haves: Engineering Background is a plus.
Must haves.
- Must have done this before, or be willing to learn fast.
- Must be fast. We operate at 200mph, and so do you. -Must be relentless. We never stop, so you are even faster than us. -Must have customer driven. We think customers first and so should you. -Must be driven and go above and beyond. -Must be able to explain and communicate clearly. -Must be prepared to challenge us and disagree. We are thinking and acting as a team. -Must be able to work autonomously. -Must want to work hard. -Last but not least, you are genuinely a nice person.
Big plus You are a founder before
Founders
The team is made of Staff engineers, Senior Managers with a combined 25+ years of experience in Google, Uber, Flipkart and ShareChat.
Sundar is an IITM CS Graduate. Previously, he built Traffic Models, Driver positioning algos that power ETAs for Uber, led teams that built the RecSys for Moj(Indian equivalent of TikTok with >100M users), and represented India in ACM ICPC World Finals.
Anand is a Bits Pilani CS Graduate. Previously he has worn hats including building the first supply chain management of Flipkart in 2012 and being in the first 100 eng, running a FinTech startup for 1.5 years, managing large teams eng at Uber and building the pickup experience for Uber.
Vinod is a Bits Pilani EE Graduate. Previously he was a senior manager at Google managing data science,analytics and operations functions for products across several verticals like assitant,search, trust.
NodeJS (Node.js)
Amazon Web Services (AWS)
C#
JavaJavascript- Writing well-designed, testable and efficient code.
- Gathering and evaluating user feedback.
- Providing code documentation and other inputs to technical documents.
- Supporting continuous improvement by investigating alternatives and new technologies and presenting these for architectural review.
- Troubleshooting and debugging to optimise performance.
- Building reusable code libraries for future use.
- Integration of user-facing elements developed by front-end developers with server-side logic.
What you need to have:
- Proven experience as a Full Stack Developer and familiarity with common stacks.
- Experience in Node.js, React, MongoDB, Micro service-based architecture, Domain Driven Development, AWS a must.
- Knowledge of multiple back-end languages (e.g. C#, Java, Python) and JavaScript frameworks. Familiarity with databases (e.g. MySQL, MongoDB), web servers (e.g. Apache) and UI/UX design
- Node.js, React, MongoDB, Micro service-based architecture, Domain Driven Development, AWS is a must
- Knowledge of multiple back-end languages (e.g. C#, Java, Python) and JavaScript frameworks.
- Familiarity with databases (e.g. MySQL, MongoDB), web servers (e.g. Apache) and UI/ UX design.
- Entrepreneurial with a founder mindset.
- Ambitious, willing to work hard and invest in building a great career.
- Candidates who care more about what they learn and the impact they make.
- Take ownership of all his/her tasks.
- Believe in work-life integration. passion > work-life balance.
NodeJS (Node.js)
MongoDB
ExpressReact.js• Experience in design and development of Full Stack applications using one or
more JS frameworks like ReactJS
• Good architectural & design skills.
• Strong coding, data structures, and algorithms skills
• The ability to own end-to-end responsibility - right from the requirement to
release.
• The ability to produce bug-free and production-grade code.
Key Deliverables:
• Lead the team by example.
• Help design and code highly scalable and secure systems
• Work with a performance-oriented team driven by ownership and open to
experiments.
• Build stable and scalable applications that are unit and integration tested.
• Learn & Develop Leadership skills
• Understanding of CI/CD process and using Docker
TECHNICAL COMPETENCIES REQUIRED:
• Node.js, ReactJS. Experience building microservices (REST APIs) using
Node.js
• AWS experience integrating technologies like SQS, SNS, SES, Lambda, API
Gateway, Cognito
• Experience with one or more RDBMS databases like MySql, PostgreSQL
• Experience with one or more NoSQL databases like MongoDB, Cassandra,
DynamoDB, Aerospike, Elastic Search, Redis, neo4j, etc.
• Caching technologies like: Redis, Elastic cache,
• Cloud Providers like AWS/ Google Cloud / Azure
• CI / CD: Jenkins, Docker, Kubernetes
- Address and resolve applications issues, provide updates and perform root cause analysis.
- Plan, execute and implement applications and configuration change procedures.
- Supervise all alerts related to application and system procedures and provide services proactively.
- Maintain good professional relationships with counterparts of development, Platformsupportand channel partners
- Gain and maintain expertise in flow of application process and systems related to domain
- Flexibility - responsibilities may require occasional evening and weekend work.
- Coordinate across teams and resolve all complex application and system issues ranging in complexity (Low to Critical).
- Coordinate with departments and QA departments and administer code migrations in various environments and production outputs.
- Manage all production systems and recommend ways to optimize performance and provide solution to problems and prepare reports for all problems.
- Follow standards and best practices bring operational efficiencies, stability and availability of the system.
- Comprehend various metrics on operational dashboards and reports and take corrective actions
- Manage all development system and recommend ways to optimize performance and provide solutions to problems and prepare reports for all problems.
- Assisting with systems integration
- Issue management and problem management - ensuring comprehensive database of queries and resolutions is kept up to date
The Real fit candidate for this position
is an energetic, self-motivated individual focused on solving customer problems. He shall be a responsive team player who can proactively contribute to building technical strategies for operations, applications and systems by promoting an understanding of the technology and business roadmap. He /she is someone who thrives in a fun, fast-paced, dynamic, startup-like environment with following key skills
- Exceptional verbal and written communication skills
- Listening ability and patience
- Critical thinking, complex problem solve and Troubleshoot
- Excellent interpersonal skills in areas such as teamwork, facilitation, and negotiation, and
- Able to work independently or as part of a team.
- Ability to explain complex ideas to those with limited IT and systems knowledge.
- Demonstrate ability to independently learn technologies and process through continuous learning.
- Ability to work as part of a cross-cultural team including flexibility tosupportmultiple locations when necessary.
PHP
Laravel-Must have experience in core Php.
-Proficiency in Php and Php based MVC frameworks like laravel.
-Good knowledge of the OOPs concepts
-Development of Php based web application
-Development of Php based APIs
-Contribute to a backend web application with clean, portable, well-documented code
-Work closely with a team to ensure the successful front end
-Taking static HTML/CSS frontend code and integrating with custom Php website and web app
-On time delivery of the projects
-Able to work in a team as well as individually.
Job Type: Full-time
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon