Relinns is a dynamic and innovative IT company committed to delivering exceptional value and service to our clients. We are seeking an experienced and customer-focused Customer Success Manager to join our team and drive both customer success and sales growth. As a Customer Success Manager with a sales-focused approach at Relinns, you will play a pivotal role in building strong, lasting relationships with our valued clients. Your responsibilities will encompass ensuring our clients achieve their desired outcomes, maximizing the value of our products/services, and seamlessly integrating sales strategies to contribute to revenue growth.
What You Need for this Position
- Education: Requires a Bachelor's degree or higher in any field.
- Proficiency: Skilled in using Google Platform Communication and Convincing: Strong communication and convincing skills, coupled with a determined attitude. Business Acumen:
- Possesses effective presentation, negotiation skills, and good business sense. Independence and Drive: Demonstrates self-motivation, independence, and a performance-driven approach.
What You Will Be Doing
- Serve as the primary point of contact for assigned clients, understanding their unique needs, goals, and challenges.
- Demonstrate a strong understanding of sales processes and contribute insights to improve customer journey alignment.
- Develop and execute tailored customer success plans to ensure the successful adoption and utilization of our products/services.
- Proactively engage with clients to understand their business objectives and align our solutions to help them achieve those objectives.
- Utilize CRMs, email marketing tools, and ChatGPT to enhance customer engagement, communication, and retention efforts.
- Conduct regular business reviews with clients to track progress, address concerns, and identify opportunities for growth.
- Collaborate with internal teams, including Sales, Product, and Support, to advocate for the client's needs and drive solutions that meet their requirements. Provide training and support to clients, ensuring they have a comprehensive understanding of our offerings and how to leverage them effectively.
- Monitor and analyze customer usage patterns and provide data-driven insights to guide clients in optimizing their experience and outcomes.
- Identify upsell and cross-sell opportunities based on the client's evolving needs and our product/service offerings. Handle client escalations and resolve issues promptly while maintaining a positive client relationship.
- Stay current with industry trends and best practices in customer success to continuously enhance our approach and strategies.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Relinns Technologies Pvt Ltd
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Job Description:
- 3+ years of experience in Functional testing with good foundation in technical expertise
- Experience in Capital Markets/Investment Banking domain is MUST
- Exposure to API testing tools like SoapUI and Postman
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Pune/Mumbai
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· The Wissen Group was founded in the year 2000. Wissen Technology, a part of Wissen Group, was established in the year 2015.
· Wissen Technology is a specialized technology company that delivers high-end consulting for organizations in the Banking & Finance, Telecom, and Healthcare domains. We help clients build world class products.
· Our workforce consists of 550+ highly skilled professionals, with leadership and senior management executives who have graduated from Ivy League Universities like Wharton, MIT, IITs, IIMs, and NITs and with rich work experience in some of the biggest companies in the world.
· Wissen Technology has grown its revenues by 400% in these five years without any external funding or investments.
· Globally present with offices US, India, UK, Australia, Mexico, and Canada.
· We offer an array of services including Application Development, Artificial Intelligence & Machine Learning, Big Data & Analytics, Visualization & Business Intelligence, Robotic Process Automation, Cloud, Mobility, Agile & DevOps, Quality Assurance & Test Automation.
· Wissen Technology has been certified as a Great Place to Work®.
· Wissen Technology has been voted as the Top 20 AI/ML vendor by CIO Insider in 2020.
· Over the years, Wissen Group has successfully delivered $650 million worth of projects for more than 20 of the Fortune 500 companies.
· We have served clients across sectors like Banking, Telecom, Healthcare, Manufacturing, and Energy. They include Morgan Stanley, MSCI, StateStreet, Flipkart, Swiggy, Trafigura, GE to name a few.
Website : www.wissen.com
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We are hiring Sales Executives who can build strong relationships with retailers and help drive revenue through direct and consultative selling. The ideal candidate will be experienced in cold calling and client engagement across digital and in-person channels.
Responsibilities
Your day-to-day responsibilities will include: • Retailer Engagement: Build and nurture long-term relationships with retailers through cold calling, WhatsApp, email outreach, and in-person meetings. • Lead Generation & Sales: Execute inbound and outbound cold calling strategies to generate leads and close deals. • Business Development: Drive new business opportunities and contribute to the overall revenue targets. • Product Expertise: Gain a deep understanding of our products, including key features and benefits, to effectively communicate value to customers. • Consultative Selling: Understand customer needs and recommend appropriate product solutions to meet their requirements.
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Full Stack Developer - Averlon