
Relinns is a dynamic and innovative IT company committed to delivering exceptional value and service to our clients. We are seeking an experienced and customer-focused Customer Success Manager to join our team and drive both customer success and sales growth. As a Customer Success Manager with a sales-focused approach at Relinns, you will play a pivotal role in building strong, lasting relationships with our valued clients. Your responsibilities will encompass ensuring our clients achieve their desired outcomes, maximizing the value of our products/services, and seamlessly integrating sales strategies to contribute to revenue growth.
What You Need for this Position
- Education: Requires a Bachelor's degree or higher in any field.
- Proficiency: Skilled in using Google Platform Communication and Convincing: Strong communication and convincing skills, coupled with a determined attitude. Business Acumen:
- Possesses effective presentation, negotiation skills, and good business sense. Independence and Drive: Demonstrates self-motivation, independence, and a performance-driven approach.
What You Will Be Doing
- Serve as the primary point of contact for assigned clients, understanding their unique needs, goals, and challenges.
- Demonstrate a strong understanding of sales processes and contribute insights to improve customer journey alignment.
- Develop and execute tailored customer success plans to ensure the successful adoption and utilization of our products/services.
- Proactively engage with clients to understand their business objectives and align our solutions to help them achieve those objectives.
- Utilize CRMs, email marketing tools, and ChatGPT to enhance customer engagement, communication, and retention efforts.
- Conduct regular business reviews with clients to track progress, address concerns, and identify opportunities for growth.
- Collaborate with internal teams, including Sales, Product, and Support, to advocate for the client's needs and drive solutions that meet their requirements. Provide training and support to clients, ensuring they have a comprehensive understanding of our offerings and how to leverage them effectively.
- Monitor and analyze customer usage patterns and provide data-driven insights to guide clients in optimizing their experience and outcomes.
- Identify upsell and cross-sell opportunities based on the client's evolving needs and our product/service offerings. Handle client escalations and resolve issues promptly while maintaining a positive client relationship.
- Stay current with industry trends and best practices in customer success to continuously enhance our approach and strategies.

About Relinns Technologies Pvt Ltd
About
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Experienced ServiceNow Developer who will be responsible for designing, developing, and integrating IT enterprise software solutions with a focus on frameworks, programming, troubleshooting, and debugging IT software issues, aligned with strategic goals and technology needs.
You will collaborate with cross-functional teams to gather and refine project requirements as part of the development lifecycle from conception to delivery.
Responsibilities:
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Resolve technical issues and provide in-depth support.
Analyze and troubleshoot application performance problems.
Escalate issues to appropriate teams when necessary.
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Assist in user training and communication.
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Design and implement new features with guidance from senior developers.
Collaborate with cross-functional teams on coding and testing.
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Contribute to technical documentation and participate in code reviews.
Planning (10%)
Participate in project planning and estimation.
Contribute to the development of technical strategies for projects.
Collaborate with architects to align solutions with enterprise goals.
Provide input into the selection of technology stacks and frameworks.
Qualifications
Knowledge/Skill Requirements
ServiceNow experience implementing ITSM, ITOM, ITAM (Incident, Change, CMDB, Discovery, Service Mapping, Service Portal, Mobile, etc.)
ServiceNow experience with HRSD, CSM, or SPM is a plus.
ServiceNow experience developing service catalog items and custom applications.
ServiceNow experience integrating with third-party applications such as Jira, Workday, Oracle, using Integration Hub and RESTful implementations.
ServiceNow experience with IDP solutions (LDAP, SSO, SAML).
ServiceNow experience creating/maintaining a secure UI and data environment (ACLs, business rules, UI policies, data policies, client scripts, etc).
Excellent problem-solving and analytical thinking skills.
Solid understanding of fundamental web technologies like REST, HTTP verbs, DOM, Web security, etc.
Demonstrated ability to manage priorities, context switches, and make efficient use of shared resources.
Demonstrated ability to work well in a fast-paced environment with user-centered, iterative design and development processes.
Demonstrated ability to identify risk and escalate issues appropriately.
Strong proficiency in JavaScript/ES6, including DOM manipulation and the JavaScript object model.
Experience in high-level programming languages, such as Java, Python, JavaScript, Perl, etc.
Experience with RDBMS such as SQL Server, MySQL/MariaDB, PostGreSQL.
Experience presenting to all levels of users (internal and external) in English.
- Initiating professional engagement through chat and phone calls with target and existing customers
- Provide excellent service to customers and address their inquiries or issues promptly.
- Process secure and efficient transactions such as bank verifications, entertainment portals, credit top-up in compliance with the SOPs.
- Reach out customers to inform them about the latest promotions they can avail of.
- Engage with customers and update them about the latest promotions.
Work Experience
- Experience in taking inbound and outbound calls
- Good technical skills—able to comfortably navigate through smartphone and desktop applications
- Excellent written and spoken English communication skills
- A critical thinker with good analytical skills and attention to detail
- Process secure and efficient transactions such as bank verifications, entertainment portals, credit top-up in compliance with the SOPs.
- Reach out customers to inform them about the latest promotions they can avail of.
- Flexible and able to work in a fast-paced, team-oriented environment
- Willing to work on-site overseas
- Conceive and implement concepts, guidelines and strategies in various creative projects and oversee them to completion
- Collaborate with account executives to obtain knowledge of the clients’ requirements
- Direct and motivate teams of art directors, illustrators, copywriters etc. to help them use their talents effectively
- Lead brainstorming/creative sessions to generate ideas
- Write and design unique and well-crafted copy that meet clients’ needs as well as our own
- Revise content and presentations, approve/reject ideas, provide feedback to the team
- Train and guide subordinates into accomplished professionals
- Monitor results of team efforts and propose actions for the future

As this is a trainer's profile, you will need to educate the incoming students with respect to the trends in the technology and prepare them for the job interviews as well.
We have not mentioned the payscale here, because the payment will on per candiate basis. Maximum we are planning to have 5-6 students in one batch. So, it's comfortable for both the trainer as well as students.
Senior Product Designer - App
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Work on improving the flows and overall architecture of the core product at OneCard and OneScore app.
What you will do:
- Execute all product design flows and visual design stages from concept to final hand-off to engineering.
- Conceptualize original mobile design ideas that bring simplicity and user-friendliness to complex roadblocks.
- Create seamless navigation flows and architecture to improve discoverability, engagement and conversions.
- Present and defend designs and key deliverables to peers and executive-level stakeholders.
- Establish and promote design guidelines, best practices, and standards.
- Leverage user testing to make product improvements.
- Participate in contributing ideas, updates, and product development areas to the team.
Experience Range:
Proven 5-6 years of work experience as a Product Designer. Must have worked on digital products. Familiar with user research practices. Having worked in the app product space is a huge plus.
Technical Expertise:
- Demonstrable Product design skills with a strong portfolio is a must.
- Proficiency in Adobe XD, Illustrator and Figma is a must.
- Design eye-catching mobile app experiences for our app experiences.
- Up-to-date with the latest Mobile app trends, techniques, and technologies.
- BS/MS in Human-Computer Interaction, Interaction Design, or Visual Arts is a plus.
About the job
As the AGM - Retention, you will be responsible for developing and implementing our marketing strategy for player retention on the platform. You will consistently execute, learn, and iterate result-oriented marketing campaigns to ensure player retention on the platform and optimum utilization of all resources. Ideate and execute innovative campaigns for player retention on the platform. You will need to strategize and implement various promotional offers and bonus offers to increase deposits and ARPU. Leading a team of marketing specialists, you will work with senior leadership across functions and ensure we achieve industry-leading revenue and budget targets consistently.
Responsibilities
- Develop and implement a cohesive marketing plan for player retention through various platforms.
- Create aggressive monthly and quarterly retention plans and ensure we meet them.
- Ideate and execute innovative campaigns for player retention on the platform. Strategizing and implementing various promotional offers and bonus offers to increase deposits and ARPU.
- Track the effectiveness of ongoing campaigns through regular reporting that includes details of customer behavior, usage, and spend.
- Analyse the customer journey and identify key touchpoints in the customer's interaction to optimize customer activation and retention.
- Prepare regular reports and presentations on marketing metrics.
- Conduct market analysis to identify challenges and opportunities for growth.
- Provide guidance and ideas to organize effective marketing events.
- Conduct thorough competitive analysis to stay informed and ahead of the competition.
Requirements
Qualifications
- Demonstrable experience in a senior role leading customer retention as well as designing and implementing successful marketing campaigns.
- Thorough knowledge of SEM, Facebook and CRM tools like CleverTap, Web-engage, etc.
- Advanced Excel skills, and knowledge of SQL and tableau is preferable.
- Ability to creatively solve business problems through strategic and innovative approaches.
- Ability to work with various teams in a complex environment, ensuring timely delivery of multiple projects.
- Highly analytical with the ability to collate, analyse, and present data and drive clear insights into decisions that improve KPIs.
- Ability to effectively communicate and manage relationships with senior management, company divisions, and partners.
- Ideally, should have gaming or e-commerce industry experience.
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BLITZPOKER is part of one of the largest poker networks in the world with over a million registrations and 100,000 active users.
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- Develop, test, and deploy fast and scalable web apps
- Assist high-end web applications using , Node JS , Mongo DB , Angular9+
- Responsible for solving complex technical issues and giving quick solutions
- Active in client communication to understand functional requirements
- Assist in design, coding and testing
- Provide quick and simple technical solutions
- Ensure quality projects are delivered within defined timelines
- Maintain database to ensure strong optimization and functionalities
- Designing and maintenance of fully functional large relational and non-relational databases
- Timely deployment of web apps on the cloud
- Server management and cloud-based infrastructure
- Establishment and integration of development tools as required
- Identification of application issues when deploying the apps
- App deployment on the cloud along with solving debugging issues
- Coding architecture for frontend and backend
- Building interactive consumer data
- Creating features in apps that have a mobile responsive design
- Testing applications and fixing bugs, along with security and data protection features
- Establish code architecture decisions for supporting scalability and good performance
- Makes use of popular front-end frameworks like Bootstrap, LESS, etc and design UI components
- Participation with developers for the creation of scalable RESTful APIs
- Conducting code reviews of developers
- A Bachelor’s in a related computer science field.
- Expertise and experience in the four main technologies – MongoDB, ExpressJS, Angular, and NodeJS
- Knowledge of HTML/CSS, jQuery, Python, OOPS, UI/UX design, AWS, Git, and design framework, web services, JSON, AJAX, cryptography, and security,
- Experience implementing applications using Angular or React
- Experience creating front end applications using HTML5, Angular, LESS/SASS frontend CSS frameworks like Bootstrap, etc.
- In depth knowledge of NodeJS, ExpressJS or Restify
- Experience implementing applications using Angular
- Hands-on experience with JavaScript Development on both client and server-side
- Experience with modern frameworks and design patterns,
- Experience with cloud technologies also a plus

- 3+ years of experience in web development
- Minimum 2+ years’ experience in React js
Good to have
- Design and develop automation scripts when needed
- Experience in the Real Estate will be a plus


