
Relinns is a dynamic and innovative IT company committed to delivering exceptional value and service to our clients. We are seeking an experienced and customer-focused Customer Success Manager to join our team and drive both customer success and sales growth. As a Customer Success Manager with a sales-focused approach at Relinns, you will play a pivotal role in building strong, lasting relationships with our valued clients. Your responsibilities will encompass ensuring our clients achieve their desired outcomes, maximizing the value of our products/services, and seamlessly integrating sales strategies to contribute to revenue growth.
What You Need for this Position
- Education: Requires a Bachelor's degree or higher in any field.
- Proficiency: Skilled in using Google Platform Communication and Convincing: Strong communication and convincing skills, coupled with a determined attitude. Business Acumen:
- Possesses effective presentation, negotiation skills, and good business sense. Independence and Drive: Demonstrates self-motivation, independence, and a performance-driven approach.
What You Will Be Doing
- Serve as the primary point of contact for assigned clients, understanding their unique needs, goals, and challenges.
- Demonstrate a strong understanding of sales processes and contribute insights to improve customer journey alignment.
- Develop and execute tailored customer success plans to ensure the successful adoption and utilization of our products/services.
- Proactively engage with clients to understand their business objectives and align our solutions to help them achieve those objectives.
- Utilize CRMs, email marketing tools, and ChatGPT to enhance customer engagement, communication, and retention efforts.
- Conduct regular business reviews with clients to track progress, address concerns, and identify opportunities for growth.
- Collaborate with internal teams, including Sales, Product, and Support, to advocate for the client's needs and drive solutions that meet their requirements. Provide training and support to clients, ensuring they have a comprehensive understanding of our offerings and how to leverage them effectively.
- Monitor and analyze customer usage patterns and provide data-driven insights to guide clients in optimizing their experience and outcomes.
- Identify upsell and cross-sell opportunities based on the client's evolving needs and our product/service offerings. Handle client escalations and resolve issues promptly while maintaining a positive client relationship.
- Stay current with industry trends and best practices in customer success to continuously enhance our approach and strategies.

About Relinns Technologies Pvt Ltd
About
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- Has led engineering teams before with full-stack developers preferably and can contribute to building the team as per requirement
- Lead the team to plan, deign and build solutions
- Work closely with the founders to decide the direction of the product
- Have experience redefining the MSME sector
- Have worked on digitizing the supply side of the organization
- Have an experience of 6-8 years in the industry
- Preferable SaaS experience with a B2B set up
We are searching for an experienced Product Manager with a minimum of 4 to 5 years of relevant experience in the E-commerce industry, ideally with technical knowledge related to e-commerce websites. As a Product Manager, your role will be pivotal in driving the development and enhancement of our e-commerce platform. Your primary objective will be to ensure the successful delivery of innovative and customer-centric product features and functionalities.
Responsibilities:
- Formulate and execute a comprehensive product strategy and roadmap for our e-commerce website, aligning it with business objectives and customer requirements.
- Conduct thorough market research and competitive analysis to identify industry trends, customer preferences, and best practices.
- Collaborate closely with cross-functional teams, including engineering, design, marketing, and operations, to define precise product requirements and specifications.
- Prioritize product features and enhancements based on their business value, customer feedback, and market demands.
- Work closely with the development team to ensure prompt and high-quality delivery of product releases.
- Monitor key performance indicators (KPIs) and perform data analysis to evaluate the performance of our products and identify areas for improvement.
- Gather and analyze user feedback, conduct user testing, and iterate on product features to enhance the overall user experience.
- Stay up-to-date with industry trends and technological advancements in the e-commerce space, leveraging this knowledge to drive product innovation.
- Collaborate with stakeholders to define and execute effective go-to-market strategies for new product launches and feature releases.
- Act as a product evangelist, effectively communicating the product vision, strategy, and value proposition to internal teams and external stakeholders.
Qualifications:
- Possess a Bachelor's degree in a relevant field (such as business, computer science, engineering, or a related discipline). An MBA or equivalent qualification is desirable.
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- Exhibit familiarity with agile product development methodologies and experience collaborating within cross-functional teams.
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- Display excellent communication and interpersonal skills, with the capacity to collaborate effectively and influence stakeholders at all organizational levels.
- Showcase strong problem-solving abilities and strategic thinking, while also paying meticulous attention to detail.
- Have a results-oriented mindset with a focus on driving business growth and ensuring customer satisfaction.
- Demonstrate a genuine passion for e-commerce and remain up-to-date with industry trends and best practices.


• Participate in requirement, design, coding, implementation, testing, which include features enhancements, new functionalities, and web service integration.
• Contribute to code reviews for quality assurance and conformance to standards / guidelines.
• Develop front-end application features using HTML5 / CSS3 / JavaScript
• Build reusable code and libraries for various projects.
• Prepare develop/test environment for functional test and system test.
• Work collaboratively with product owner, scrum master, technical leader during the development, and launch and continuing refinement of products.
• Optimizing the web application for increased performance
• Code review to ensure code quality of the team;
• Maintaining brand consistency throughout the design; Education and Experience
• Bachelor’s Degree in Information Technology, Computer Science or relevant studies
• Minimum 3 years of experience in developing front-end development experience
• Experience in developing web applications using HTML, CSS, Bootstrap and JavaScript
• Experienced in JavaScript (ES6, Any one of the front-end JavaScript frameworks such as Vue.js, React.js )
• Familiar in Node.js like npm and webpack
• Experienced with code versioning tools such as Git.
Responsibilities:
- Work with the Product and Marketing team to identify content required for specific user journeys and create a plan for a technical enablement solution.
- Create and maintain content for continuous updates and improvements.
- Ensure content is valuable and highly useful.
- Edit content to adhere to the writing process and best practices.
- Identify and contribute to improve Writing Best Practices, Style Guides, Processes, and other Technical Writing guidelines.
Requirements:
- Identify projects that deliver the most value and then meet deadlines and reprioritize as needed to complete timely delivery of content projects.
- Professional experience writing and editing content for a technical audience (application developers; programmers, system architects, or similar) in a Product environment.
- An analytical mindset, with good research, prioritisation, and exploration skills.
- Proactive and curious about problems and willing to take responsibility for their solutions.
- Capture business value, priorities, and product context.
- Fluent in both written and spoken English.
- Essential Skills and Experience
- Experience in designing and implementing verification environments for complex RTL designs
- Well-versed in the use of hardware verification languages e.g. SystemVerilog or Specman e
- Verification methodologies such as UVM
- Understanding of end-to-end verification processes, from test plan creation through to verification closure
- Ability to quickly understand and apply complex specification detail
- Understanding of the fundamentals of computer architecture, with an emphasis on pipelining, exception handling, memory systems
- Practical experience of working on microprocessor designs
- In-depth understanding of memory protection, memory translation, vector processing in CPUs, exception and interrupt handling.
- Understanding of constrained random stimulus, the goals and general usefulness of different types of coverage in hardware, as well as checking methodologies and behavioral functional models.
- Knowledge of assembly language (preferably Arm), and/or C/C++
- In-depth technical reviewing of others work

Mandatory Skill Requirements:
- Strong Fundamentals on Manual Testing.
- Some experience on API Automation Testing .
- Basic understanding of any of the coding languages.(During the interview one coding question will be asked)
- Basic understanding of SQL.(During the interview one SQL question will be asked)
- Preferred Experience ( 2-6 yrs)

Responsibilities
- Meeting with the development team to discuss user interface ideas and applications.
- Reviewing application requirements and interface designs.
- Identifying web-based user interactions.
- Developing and implementing highly responsive user interface components using React concepts.
- Writing application interface codes using JavaScript following React.js workflows.
- Troubleshooting interface software and debugging application codes.
- Developing and implementing front-end architecture to support user interface concepts.
- Monitoring and improving front-end performance.
- Documenting application changes and developing updates.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or a similar field.
- 2-7 years of work experience in React.Js and Redux.
- In-depth knowledge of JavaScript, CSS, HTML, and front-end languages.
- Knowledge of REACT tools including React.js, Webpack, Enzyme, Redux, and Flux.
- Experience with user interface design.
- Experience with browser-based debugging and performance testing software.
- Excellent troubleshooting skills.
- Good project management skills.
Good Experience in API Testing
Good Experience in mobile application testing
Good Experience in DB Testing

