Relinns is a dynamic and innovative IT company committed to delivering exceptional value and service to our clients. We are seeking an experienced and customer-focused Customer Success Manager to join our team and drive both customer success and sales growth. As a Customer Success Manager with a sales-focused approach at Relinns, you will play a pivotal role in building strong, lasting relationships with our valued clients. Your responsibilities will encompass ensuring our clients achieve their desired outcomes, maximizing the value of our products/services, and seamlessly integrating sales strategies to contribute to revenue growth.
What You Need for this Position
- Education: Requires a Bachelor's degree or higher in any field.
- Proficiency: Skilled in using Google Platform Communication and Convincing: Strong communication and convincing skills, coupled with a determined attitude. Business Acumen:
- Possesses effective presentation, negotiation skills, and good business sense. Independence and Drive: Demonstrates self-motivation, independence, and a performance-driven approach.
What You Will Be Doing
- Serve as the primary point of contact for assigned clients, understanding their unique needs, goals, and challenges.
- Demonstrate a strong understanding of sales processes and contribute insights to improve customer journey alignment.
- Develop and execute tailored customer success plans to ensure the successful adoption and utilization of our products/services.
- Proactively engage with clients to understand their business objectives and align our solutions to help them achieve those objectives.
- Utilize CRMs, email marketing tools, and ChatGPT to enhance customer engagement, communication, and retention efforts.
- Conduct regular business reviews with clients to track progress, address concerns, and identify opportunities for growth.
- Collaborate with internal teams, including Sales, Product, and Support, to advocate for the client's needs and drive solutions that meet their requirements. Provide training and support to clients, ensuring they have a comprehensive understanding of our offerings and how to leverage them effectively.
- Monitor and analyze customer usage patterns and provide data-driven insights to guide clients in optimizing their experience and outcomes.
- Identify upsell and cross-sell opportunities based on the client's evolving needs and our product/service offerings. Handle client escalations and resolve issues promptly while maintaining a positive client relationship.
- Stay current with industry trends and best practices in customer success to continuously enhance our approach and strategies.
Subodh Popalwar
Software Engineer, Memorres
About Relinns Technologies Pvt Ltd
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About the company:
Betterhalf.ai
Betterhalf is on a mission to help Indians find their match with single click matching. With 1M users and a presence in every city in India, our reach is expansive — and we’re rapidly growing users (50% quarter over quarter).
By mid next year, we'd like to become the 3rd largest player in the matrimony industry in India and make our path to being No.1. There’s never been a more exciting time to be at Betterhalf.
Company funding:
Betterhalf.ai has successfully raised a $3M Pre-Series A round and is backed by Y Combinator, Tribe Capital, Quiet Capital, Kunal Shah and Nobroker founders. Betterhalf is expected to do Series A in 9-12 months.
Your growth:
You’ll experience Series A, B in 24-months and become integrated as a Category Manager
You’ll see a 50-people team becoming a 150-people and will grab the rarest opportunity to be in the room where company’s decisions are planned with founders and marketing leaders.
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- Identify & build growth capabilities & enablers that will drive significant growth on online sales in India. These growth opportunities could span across affordability, third party services, monetization, new customer acquisition, supply growth & onboarding.
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Bachelor's degree, 2+ years in sales industry
Experience in full sales cycle, including deal closing.
Demonstrated sales success
Strong negotiation skills
Strong communication and presentation skills
CRM experience is preferred
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UniAcco, UniCreds, and UniScholarz are looking for passionate professionals looking forward to build their career in Global Property Consulting, International Credit Consulting, and Study Abroad Consulting.
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Job description
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Volopay is a Y Combinator-backed startup that combines, corporate cards, bill payments, approvals, expense reimbursements, and accounting automation in one single platform. We empower businesses to manage, grow and succeed with our cross-platform solution that delivers more functionality across different areas of operations. We have raised funds from some of the top investors in the world, and are on our way to being one of the most influential fintech startups in South East Asia, with ambitions to expand in India.
For selling a platform like this, we need people who are super excited about the vision of the company and who are passionately curious about building this for businesses out there.
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We are growing fast and are looking for go-getters who want to push themselves in a creative and supportive environment. You Will be responsible for managing the prospect database to ensure the validity of each prospect record to enable efficient and effective outbound sales and marketing activity. We are looking for people who have a passion for driving the rapid growth of lead generation within schedule.
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Follow CutshortSubodh Popalwar
Software Engineer, Memorres