Relinns is a dynamic and innovative IT company committed to delivering exceptional value and service to our clients. We are seeking an experienced and customer-focused Customer Success Manager to join our team and drive both customer success and sales growth. As a Customer Success Manager with a sales-focused approach at Relinns, you will play a pivotal role in building strong, lasting relationships with our valued clients. Your responsibilities will encompass ensuring our clients achieve their desired outcomes, maximizing the value of our products/services, and seamlessly integrating sales strategies to contribute to revenue growth.
What You Need for this Position
- Education: Requires a Bachelor's degree or higher in any field.
- Proficiency: Skilled in using Google Platform Communication and Convincing: Strong communication and convincing skills, coupled with a determined attitude. Business Acumen:
- Possesses effective presentation, negotiation skills, and good business sense. Independence and Drive: Demonstrates self-motivation, independence, and a performance-driven approach.
What You Will Be Doing
- Serve as the primary point of contact for assigned clients, understanding their unique needs, goals, and challenges.
- Demonstrate a strong understanding of sales processes and contribute insights to improve customer journey alignment.
- Develop and execute tailored customer success plans to ensure the successful adoption and utilization of our products/services.
- Proactively engage with clients to understand their business objectives and align our solutions to help them achieve those objectives.
- Utilize CRMs, email marketing tools, and ChatGPT to enhance customer engagement, communication, and retention efforts.
- Conduct regular business reviews with clients to track progress, address concerns, and identify opportunities for growth.
- Collaborate with internal teams, including Sales, Product, and Support, to advocate for the client's needs and drive solutions that meet their requirements. Provide training and support to clients, ensuring they have a comprehensive understanding of our offerings and how to leverage them effectively.
- Monitor and analyze customer usage patterns and provide data-driven insights to guide clients in optimizing their experience and outcomes.
- Identify upsell and cross-sell opportunities based on the client's evolving needs and our product/service offerings. Handle client escalations and resolve issues promptly while maintaining a positive client relationship.
- Stay current with industry trends and best practices in customer success to continuously enhance our approach and strategies.
Shubham Vishwakarma
Full Stack Developer - Averlon
About Relinns Technologies Pvt Ltd
About
Company social profiles
Similar jobs
Java
Spring BootJob Description
Job Title: Java Developer
Experience: 9 to 12 Years
Job Summary:
We are looking for a skilled Java Developer with strong experience in Java, Spring Boot, and Microservices to join our dynamic team in Chennai. The ideal candidate will be responsible for designing, developing, and maintaining high-quality software applications that meet business needs.
Key Responsibilities:
Develop and maintain Java-based applications using Spring Boot framework.
Design and implement microservices architecture for scalable and resilient solutions.
Collaborate with cross-functional teams to gather requirements and translate them into technical specifications.
Write clean, efficient, and well-documented code following best practices.
Participate in code reviews, testing, and troubleshooting to ensure high performance and quality.
Optimize applications for maximum speed and scalability.
Stay updated with emerging technologies and apply them to improve existing systems.
Assist in deployment and monitoring of applications in production environments.
Mandatory Skills:
Strong expertise in Java programming language.
Hands-on experience with Spring Boot framework.
Proficient in designing and implementing Microservices architecture.
Experience with RESTful APIs and web services.
Familiarity with databases (SQL/NoSQL) and ORM tools like Hibernate.
Understanding of CI/CD pipelines and containerization (Docker/Kubernetes) is a plus.
Qualifications:
Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience).
5 to 11 years of relevant work experience in Java development.
Additional Skills (Optional):
Experience with cloud platforms such as AWS, Azure, or Google Cloud.
Knowledge of Agile methodologies and tools like Jira.
Good communication and teamwork skills.
Skills: Java, Spring boot, Implementation, Healthcare
Must-Haves
Java + Spring boot + Microservices
NP: Immediate – 30 Days
Strong Podcast & Video Script writing Profile
Mandatory (Experience 1) – Must have 2+ YOE in creative scripting and narrative design for Podcasts
Mandatory (Experience 2) - Must have strong exposure to Finance industry, and should be able to simplify complex Financial subjects into engaging story-based scripts
Mandatory (Skills) – Must have hands-on expertise with AI/GenAI tools (e.g., Wondercraft, Heygen, NotebookLM, ElevenLabs) for content creation, prompting, and production at scale.
Mandatory (CTC) - The CTC breakup offered will be 80% fixed, and 20% variable, as per Company policy.
JD (Job Description) focuses on driving sales, managing operations, and leading staff, covering responsibilities like achieving targets, visual merchandising, inventory control, customer service excellence, staff recruitment/training, ensuring brand consistency, and analyzing sales data, all while upholding company policies and maintaining a positive store environment. Key qualifications include leadership, retail experience (preferably apparel), strong communication, POS system proficiency, and a customer-focused approach.
Primary Responsibilities
- Support enterprise account executives with solution selling into prospect account base
- Conducting in-depth product demonstrations of our solutions
- Presenting the products at events, conferences, seminars and webinars
- Partner with sales executives to plan, prepare and execute on strategic deals involving complex sales cycles
- Model the financial business case and ROI associated with each sales opportunity
- Successfully match customer pain/requirements to proposed solutions
- Create and deliver powerful presentations and demos that clearly communicate the uniqueness of the value proposition
- Manage all technical aspects of RFP / RFI responses
- Effectively communicate client needs to Customer Success team during handover as well as to Product and Product Marketing teams for future product enhancements
- Collect and document competitive intelligence
- Work closely with Account Managers to plan expansion within strategic accounts
Requirements - Proven work experience as a Sales Engineer at a B2B SaaS company, preferably in the cloud infrastructure domain
- Creativity to approach sales and build customer relationships in ground-breaking new ways
- Excellent written and oral communication skills
- Excellent organizational skills and a keen eye for detail
- Deeply data-driven with a growth mindset
- Negotiation and social problem-solving skills
- Ability to work in a complex sales environment and multitask
- Proven track record selling complex enterprise solutions
- Ability to forge strong, long-lasting relationships with senior executives
- Ability to creatively explain and present complex concepts in an easy to understand manner
- Solid technical background with understanding and/or hands-on experience in cloud technologies (Such as AWS and/or Azure and/or GCP, Automation, Orchestration, CI/CD tools, Scripting etc.)
- Excellent presentation and creativity skills
- Willingness to travel as needed
- BA/BS degree or equivalent
JavaSpring BootWork location - Permanent WFH
Experience:-
SDE (Senior Developer Executive)
Experience- 1- 3Yrs
Budget :- 32 LPA Fixed
SDA (Senior developer Associate)
Experience:- 55 LPA Fixed
Skills Required- Java ,Data Structures, Algorithms, Coding, design Patterns, Multithreading.
Candidate from Product Based Background is Preferred.
PythonDelivery Manager
Job Description
- Review customer orders and plan and coordinate in the execution of projects and manage the client accounts
- Develop scope and budget for projects
- Ability to understand all technical aspects of the project and its requirements, articulate and communicate the same to internal stakeholders
- Work with the Presales team to define the technical specification for features and functionalities and also determine the effort associated
- Hands-on experience in creating SDD, SRS, Gantt Charts, etc.
- Work closely with Engineering, Solutioning and Platform teams during requirement gathering and documentation phase to understand establish the scope of development work in projects
- Provide suggestions on implementation approach, limitations/complexity around implementation with respect to the platform used, and recommendations for alternative solutions
- Perform resource allocations and workload assignments according to project requirements.
- Report project status to customers and develop required project documentation.
- Serve as primary contact across all the projects being handled and concerns in assigned accounts
Must have skills:
- 8+ years of experience leading and delivering projects to high standards and managing high-value accounts
- Basic understanding of application development technologies like Python, ML, API Integration, etc.
- Good understanding of server/storage configuration, API Integration, Cloud deployment, and configuration
- Should have experience working with large government clients and/or large enterprises in BFSI, eCommerce, Healthcare, Retail, and other such verticals
- Proven track record of building positive and productive working relationships with customers for business growth
- Ability to analyze and troubleshoot issues in a timely fashion
- Ability to identify process improvements to achieve cost-effectiveness and time-saving
- Proven ability to operate with authority and take critical business decisions to meet customer expectations.
- Should have exceptional communication skills (verbal and written) in English
Essential Personal Attributes:
- Must be a strong relationship builder with experience within managing all stakeholders
- Interest in emerging technologies and how they can be applied to drive business outcomes
- Demonstrated commercial and business focus
- Negotiation and influencing skills utilizing a consultative approach
- Ability to multitask and prioritize work to meet timeframes
- Ability to take ownership of tasks as allocated and raise issues or request resources as appropriate
- Ability to communicate technical information to non-technical colleagues and clients.
- Excellent stakeholder management and reporting skills
- Must be able to translate technical environments into business language
- Strong commercial acumen
Position Summary
As a Senior Sitecore developer your focus will be on delivering deep technical solutions for our clients. You will be expected to solve business problems, develop standards and practices, and interact with technical leaders. You will be building solutions based on the latest Microsoft .NET technologies as well as the Sitecore Content Management System. You will be required to accurately estimate scale and scope of work, document requirements, and communicate flawlessly with business users. You will continue to improve your technical skills and knowledge by participating in projects of various sizes and scope. You won't be working to simply solve a problem, but to solve it in a best way.
Key Responsibilities
· Develop new .NET based functionalities and applications in Visual Studio.
· Work for customers. In our office, or on-site in their office.
· Accurately estimate the scale and scope of projects.
· Ensure all solutions are documented and meet design requirements.
· Lead and mentor other developers.
· Fully understand and communicate business requirements clearly.
· Architect custom solutions and maintain applications for our clients.
· Good English skills and the ability to thrive in a multinational environment
· Quality awareness, self-motivation, and problem solving skills
· Experience with Design pattern is a plus
· Full development lifecycle experience
Minimum Requirements
· Education – Bachelors Degree
· Minimum 3+ years of work experience and hands on experience on MVC 5.0 related projects.
· Preference will be given to candidates who have any CMS knowledge
· Minimum of 2+ years of experience working on Sitecore. Knowledge of working in Sitecore on Azure and/or AWS is plus
· Travel Requirements – N/A
NodeJS (Node.js)PythonJava
JavascriptKey Responsibilities:
- You will play a key strategic and consultative role in developing, delivering and maintaining digital ad tech products
- Work as part of the engineering and product teams to develop complex platforms and systems that are scalable to millions of users
- Result-oriented full-stack development for world-class products with high degree of performance and quality
- Developers in our teams are also adept at formulating product strategies, research best practices, bring in expertise and mentor younger talent and drive the organization’s goals higher with a self-starter attitude
- Strong sense of commitment, problem-solving, professional ethics and willingness to learn new things are a standard requirement for all our openings.Requirements:
- Knowledge of digital ad tech ecosystem
- Minimum 3 years of experience working in a professional environment on full-stack development
- Proven expertise in creating and developing scalable enterprise or B2C web applications
- Experience in REST API development and MVC/MVVM development methodologies
- Deep understanding of the underlying architecture of web servers, load balancing, and browser nuances. Basically, a solid understanding of fundamentals - including execution models, asynchronous programming, object-oriented concepts, relational concepts, etc.
- Proficiency in one or more of Node.js/MEAN stack, Python, Java or other frameworks and willing to be flexible on stack as per the requirement of the project. Most of our current development is on the MEAN stack - expertise in the stack will be a definite plus
- Proficiency in one or more of databases such as MySQL, MongoDB, Cassandra or other equivalent databases and willing to be flexible as per the requirement of the project. Most of our current development is on MongoDB and MySQL - expertise in these will be a definite plus
- Good understanding of developer tools and devops such as Git, Ansible, cloud platforms such as AWS, Docker, etc.
Angular (2+)Javascript
HTML/CSSLooking for Angular developers with good experience in Angular (Version 2 and above) ,HTM5 and CSS3.The role is responsible for designing, coding and modifying webpages, from layout to function and according to the design specifications. This position requires constant interaction with other team members like UX, UI & Service development team.
Responsibilities:
• Work with API Development Engineers to Understand the Scope of Integrations & use cases.
• Building Re usable components using Angular adhering to best coding practices. • Ensure Quality of deliverables adhering to coding standards and Best practices
• Following up with UX team for Reviews on UI components & Styling.
• Perform unit testing and identify, troubleshoot and solve code-related issues as needed.
Desired Skills & Competencies:
• HTML/HTML5, CSS3, JavaScript, Angular (Version 2 and above) ,TypeScript – Mandate skill.
• Familiar with Responsive design using Bootstrap.
• Experience in Unit Testing – using Karma , Jasmine Frameworks.
• Exposure to SonarCube as code coverage tool
• Experience with front end tools like – Webpack, AngularCLI, NPM, Redux.
• Experience in integrating REST / SOAP Web services (API).
• Strong knowledge in OOPS concepts.
• Having very good debugging skills.
• Ability to develop reusable functions/components with optimized and no defect code.
• Ability to work independently and deliver quality work.
• Knowledge of Using Source Repositories like Git & Bitbucket.
NodeJS (Node.js)
Leadership
React.jsPythonWhat we are looking for?
- At least 3 years of experience of development on full-stack applications
- Experience with usage of NoSQL databases like MongoDB
- Familiarity with SQL and RDBMS Systems
- Experience in creating applications with NodeJS and MERN stack
- Experience with developing frontend interfaces using React framework
- Experience in creating responsive frontend applications
- Able to use versioning systems like Github or Gitlab
- Understanding of basic tools provided by AWS and their configuration
- Understanding of Unix bases operating systems, ability to configure them for optimum usage
- Experience in basic command-line utilities and shell scripting language
- Understanding of rest API implementation
- Ability to script quickly with Python for writing ad hoc jobs
What you will be working on?
- Leading a team of engineers
- Working on creating performant and fault-tolerant systems which are scalable
- Design, build and maintain high performance, reusable, and reliable Typescript code
- Effectively work with product to gather requirements, gain a deep understanding of use cases and business needs, and translate into design and implementation.
- Maintain code integrity and organization.
- Manage basic DevOps related to CI/CD
- Creating secure systems
- Lead other junior developers
- Define optimal and minimal architecture to achieve product requirements
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon