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About iamneo

iamneo is a B2B Edtech Enterprise SaaS start-up founded in 2016. We specialize in providing Talent Upskilling, Talent Assessment, and Talent Transformation solutions for the ITeS, BFSI, and Education industries. Our key value propositions lie in IT Upskilling and IT Skill Assessments with auto-evaluation capabilities at scale.

As a bootstrapped profitable company, we have achieved a YoY growth rate of 100%. We have successfully onboarded esteemed corporate clients such as WIPRO, LTIMindtree, HCLTech, Virtusa, Hexaware, Gallagher, and more than 35 other customers. In the education sector, Manipal University, VIT, SRM, BITS Pilani, and 150+ institutes have embraced our solutions to digitally transform their on-premises labs into full-stack cloud labs with auto-evaluation technologies.

Our community is known for its futuristic vision, quality of work, steadfast loyalty, and unwavering commitment. If you are looking for a place to leave an impact, start your journey with iamneo.

THE ROLE 

We are looking for an experienced and detail-oriented Delivery Manager - Tech to join our Tech team at iamneo. The successful candidate will be responsible for managing the overall relationship with assigned clients, ensuring their satisfaction, increasing adoption, and retention. As a Customer Success Delivery Manager, you will work directly with customers to provide the necessary support to achieve their goals. 

RESPONSIBILITIES

• Manage client portfolios, analyze customer data and improve customer experience. 
• Develop, prepare, and nurture customers for account growth, handholding clients from sales closure to onboarding, training, governance, reporting, and providing continued support. 
• Identify and develop up-sell opportunities. 
• Advocate for customer needs and issues discussion & cross-departmental resolutions. 
• Understand proposal objectives, determine the scope of work, source information, collate and analyze information logically, and produce high-quality outputs in a timely manner. 
• Maintain a detailed repository and tracker to ensure all recent documents are added regularly. 
• Proactively liaise with stakeholders to receive timely feedback to enhance proposal/presentation development processes.
• Manage a team of Customer Success Engineers/Technical Support Engineers.
• Handle client escalations as needed.

WHAT WE ARE LOOKING FOR IN YOU...

• 7+ years of experience leading teams in customer-facing roles
• Strong project management abilities, and excellent technical writing, research, and communication skills.
• Basic understanding of tech stacks - Java, Javascript, Fullstack, Testing (Automation & Manual), python, C, C++, Angular.js, React.js, DBMS, etc., required
• Successful track record of managing at least Rs.20 crore in ARR
• Excellent written and verbal communication skills
• Proven record of driving adoption and growth of the install base
• Executive-level experience in a B2B customer success role with a fast-paced SaaS organization. 
• Excellent analytical, problem-solving, and decision-making skills 
• Worked in the software industry as a developer/tester/support executive early in their career would be a plus..

WHAT YOU GET AS PERKS

• Flexible work timings and no leave policy - We don't go behind timelines, we work for better products at flexible working hours. 
• No hierarchy - Everyone has open access to anyone in the team. 
• Medical insurance - We got you covered. We provide insurance for you and your family members. 

Hand on experience with TC Customization, Installation, Upgrade, Migration

Teamcenter BMIDE & ITK - Working with BOM & Structure , SOA , AWC customization

Work Flow & Dispatcher configuration through custom utility translation

Good knowledge on Teamcenter customization and AWC customization and configuration

Should have intensive work experience on the following modules. 

oReport generation.

oPLM-XML import / export.

oDocument Management

Good knowledge on required programming languages for ITK(C/C++), SOA-AWC(Angular JS,HTML,CSS) customization.

In addition to that, 

oBMIDE

oDispatcher

oWorkflow (Designer).

oPreferences

oQuery Builder

Optionally, 

Teamcenter to SAP integration

Teamcenter to Polarion integration