Teamcenter Developer

Job Title: Customer Success Lead

Location: Mumbai

Work Mode: Remote

Shift Timings: US Shift

Experience: 4–7 years

Industry: B2B SaaS | Enterprise Accounts

About Master-O

Master-O is a next-generation sales enablement and microskill learning platform that empowers frontline teams through gamification, AI-driven coaching, and continuous performance reinforcement.

Our platform is trusted by leading enterprises in financial services, retail, pharma, consumer goods, telecom, automobile, BFSI, construction and others to drive measurable business outcomes across sales readiness, productivity, and execution excellence.

As we scale our presence across global markets—especially the North American enterprise segment—we are looking for someone who can own strategic accounts, drive adoption, and unlock growth opportunities.

Role Overview

The Customer Success Lead will play a critical role in ensuring long-term customer value, retention, and expansion for Master-O’s enterprise clients. This role goes beyond traditional customer success—combining strategic account management, and business development.

You will act as a trusted advisor to senior stakeholders, ensuring customers achieve measurable ROI while identifying opportunities to grow the account footprint.

Key Responsibilities

Customer Success & Key Account Management

• Own end-to-end customer success for enterprise corporate accounts, primarily in the North American market
• Drive onboarding, adoption, engagement, and value realization of the Master-O platform
• Build strong relationships with CXOs, Sales Heads, L&D leaders, and other stakeholders
• Act as the point of contact with the customer, ensuring feedback is looped back into product and solution improvements
• Track success metrics such as usage, renewals, and expansions

Business Development & Account Expansion

• Identify upsell and cross-sell opportunities within existing accounts
• Collaborate with Sales and Leadership teams to convert success stories into growth opportunities
• Support new business conversations through demos wherever required
• Drive expansion into new teams, geographies, or use cases within existing enterprise clients

Stakeholder & Internal Collaboration

• Work closely with Product & Design, Tech and CS teams to ensure seamless execution
• Translate client business objectives into platform use cases and success roadmaps
• Support case studies, testimonials, and references from satisfied customers

Required Skills & Experience

• 4–7 years of full-time experience in Customer Success / Key Account Management
• Prior experience in B2B SaaS companies, handling enterprise-level clients
• Proven experience working with North American customers and managing stakeholders across time zones
• Strong understanding of SaaS metrics, renewals, expansions, and customer lifecycle management
• Exposure to large consumer-driven enterprises (preferred)
• Excellent communication, presentation, and stakeholder management skills
• Strong business acumen with the ability to connect product value to business outcomes
• Comfortable working in a remote setup with US shift timings

What You’ll Get

• Opportunity to work with both: Pan-India and Global enterprise brands
• High ownership role with direct impact on customer outcomes and revenue growth
• Exposure to cutting-edge AI-driven learning and sales enablement technology
• Fast-paced environment with room to grow into a leadership role
• Competitive compensation aligned with experience

 2–4 years of experience in machinery manufacturing.

Required Skills:

 Strong negotiation and closing skills

 Commercial awareness and business acumen

 Excellent communication and presentation skills

 Ability to work independently and take ownership

 Target-oriented and revenue-focused approach

 Willingness to travel extensively (Domestic & International preferred)

Key Responsibilities:

 Generate new business opportunities and achieve assigned sales targets.

 Analyze customer requirements, market demand, and competitor activities.

 Conduct techno-commercial presentations and negotiations with clients.

 Manage the complete sales cycle from inquiry generation to order closure.

 Prepare detailed techno-commercial proposals and pricing strategies.

 Maintain strong customer relationships and ensure repeat business.

 Monitor customer satisfaction and resolve commercial or technical concerns.

 Coordinate with design, production, and service teams for smooth project execution.

 Travel for domestic and international client meetings, exhibitions, and trade shows.

 Maintain updated customer database and sales performance reports

We are looking for a talented Frontend UI/UX Developer with expertise in Vue.js and Tailwind CSS to join our team. The ideal candidate will have a strong background in building modern, responsive, and user-friendly web applications while ensuring a seamless user experience.

Key Responsibilities:

1. Develop and maintain frontend applications using Vue.js (Vue 2 & Vue 3), Vuex/Pinia, and modern JavaScript (ES6+).
2. Implement responsive UI components using Tailwind CSS and best UI/UX practices.

Additional Roles & Responsibilities

1. Designing and executing test cases and test plans to identify defects and improve product quality.

2. Collaborating with software developers, project managers, and other stakeholders to identify and address issues and improve the overall product quality.

3. Conducting automated and manual testing to validate functionality and ensure that software meets customer requirements and specifications.

4. Analyzing and interpreting test results to identify trends and patterns, and making recommendations for improvements.

5. Identifying and prioritizing defects and issues and working with development teams to ensure timely resolution.

6. Documenting and maintaining test cases, test plans, and other relevant documentation to support the testing process.

7. Communicating testing results and progress to stakeholders, including project managers, developers, and business analysts.

Additional Skills

TestRail, TestLink, JIRA, HTML, CSS, and JavaScript, BrowserStack, CrossBrowserTesting, JMeter, Selenium

0.5 - 3 years of experience 

• Day to day maintenance of the website. Along with updating banners, products, product content, blogs, SEO recommendations also maintain a tracker of all updates on the website
• Coordinate with design and development team to implement strategy
• Create project plan and timelines for execution
• Maintaining and recording minutes of the meeting with internal and external stakeholders
• Keep a track of website health: by conducting regular test plans, working on site experience as well as PageSpeed insights
• Provide inputs on improving website experience basis GA reports
• Preparing monthly website performance reports
• Ensure smooth client communications 
• All mails must be responded to within 24 hours on working days and any conversation about on-going/upcoming projects over whatsapp/call must be documented on mail
• Keep up-to-date with industry best practices and monitor competitor websites
• Stay abreast of new developments in software, trends, and practices. Maintain good awareness of key plugins to be able to rapidly select the best approach for a new site build or update

• TAT of website uploads
• 4 recommendations from monthly reports adapted by the clients
• 2 case studies based on successful recommendations
• <4 escalations per year

• Strong attention to detail with an analytical mind and problem-solving attitude
• Ability to manage and work with teams
• Ability to adapt to new tools and softwares
• Google Analytics Power User
• Has experience operating at least 1 CMS
• Self starter attitude, proactive
• Strong communication skills, both written and verbal, with excellent interpersonal skills

• Google Analytics
• Hotjar
• Microsoft Clarity
• CMS: Shopify, Wordpress, Magento, Drupal, Sitecore
• Shopify Analytics
• Google Search Console
• Google Tag Manager
• Google Docs, Slides, Sheets | Excel, Word, Powerpoint

Fulfil’s software engineers develop the next-generation technologies that change how millions of customer orders are fulfilled by merchants. Our products need to handle information at a massive scale. We're looking for engineers who bring fresh ideas from all areas into our technology.

As a Front End software engineer, you will work on the ReactJS powered user interface used by Fulfil merchants to manage their back-office operations. This is mission critical software and your primary focus will be on developing user interface components and implementing them following well-known React.js workflows. You will ensure that these components and the overall application are robust and easy to maintain. In this role, you will be collaborating closely with the rest of the team working on different layers of infrastructure in an international environment. Therefore, a commitment to collaborative problem solving, sophisticated design, and quality are important.

What You’ll Do:

• Collaborate with a small yet extraordinarily talented team of engineers to implement front-end technologies
• Develop new user-facing features using React.js and React Native
• Work closely with the Design and Product teams to translate complex technical workflows into delightful user experiences
• Define how Fulfil builds user interfaces and ensure that we’re utilizing and keeping up with modern web standards
• Continually test, measure, and iterate on the results of your work in the spirit of continuous improvement
• Write clean, reusable, and well-tested front-end code
• Help to bridge the responsibilities of the Product and Engineering teams, spending time with both on the way to launching new products
• Architect efficient and reusable front-end abstractions and systems that drive complex web applications
• Create reliable and type-safe applications with Typescript
• Build and contribute to open source projects
• Build reusable components and front-end libraries for future use
• Optimize components for maximum performance across a vast array of web-capable devices and browsers

We’re Looking for Someone With:

• 5+ years of experience as a front end engineer
• Experience in building large-scale web applications in a fast-moving team environment
• A strong understanding of UX and UI design standards
• The perfectionist’s touch on a pragmatist’s deadline: you strive for pixel-perfection and intuitive functionality
• Strong proficiency in JavaScript (2-4 Years of experience), including DOM manipulation and the JavaScript object model
• Thorough understanding of React.js and its core principles, with experience in popular React.js workflows
• Experience with common front-end development tools such as Babel, Webpack, NPM, etc
• Experience with popular testing frameworks, like Jest, Cypress, and Testing Library.
• The ability to bring any design to life with HTML and CSS, with cross browser compatibility and accessibility
• Smarts, humility, communication skills, and equal willingness to teach and learn
• Familiarity with RESTful and GraphQL APIs
• Knowledge of modern authorization mechanisms, such as JSON Web Token
• Experience in developing large client side JavaScript applications
• Familiarity with code versioning tools like GIT
• Experience with Javascript testing tools and test automation

Nice to Haves:

• Prior experience at a growth stage Internet/Software company
• Demonstrated work beyond the front-end, experienced in integrating with a wide array of back-end technologies and services (e.g. experience with Python, AngularJS)
• Experience developing large client-side applications and optimizing them for performance
• You can straddle client and server development, creating APIs that drive web apps
• You understand the intricacies of timezones
• Web optimization, performance tools, and load testing
• You maintain or contribute to an open-source project

Nest is a gamified investment platform for the next-generation and young millennials of the world, to invest, play and earn returns more than a regular savings bank account. The world of gaming is merging with finance to offer a more immersive user experience and help users learn how to manage their money. We’re creating a new breed of asset managers and fin-fluencers with Nest.

We are seeking a dedicated Golang developer to join our growing company.

You will collaborate with other technical staff to deliver and maintain a fully-functional mobile application. We hope you can put your passion for software engineering to work for creating highly immersive user applications.

Your duties will include maintaining code repositories via GitHub and internal server storage modules.

Responsibilities

Below are some of the responsibilities a Golang developer is expected to undertake in their position:

• Implement AWS containers to support Go implementation and successful repository maintenance
• Utilize Kubernetes to ensure successful application development, deployment, and scaling
• Implement Docker for smaller-scale applications that require simpler deployments
• Employ Linux Terminal command structures to allow easy back-end operations for less-expert technical staff
• Structure our user interface with React and ensure REST API access is available for enterprise-grade finance customers on-demand
• Collaborate with other technical staff to ensure consistent and smooth DevOps workflows
• Choose and implement other JavaScript libraries that will optimize performance without sacrificing security and base functionality
• Manage multiple projects within reasonable design specifications and budget restrictions
• QA design for errors
• Implement feedback and changes whenever possible
• Create visualizations that convey accurate messaging for the project.

Job Qualifications and Skill Sets

Bachelor’s degree in computer science, IT, or a related field, such as programming. Other critical skills required are:

• Provable proficiency in Go programming
• Excellent written and verbal communication skills
• Minimum of two years’ experience working in programming or information technology
• Attention to detail and Knowledge in Java is recommended
• Portfolio of work with examples that showcase technical skill
• Strong analytical skills
• Time management and organizational skills
• Knowledge of Go templating, common frameworks, and tools
• Experience working with a team

What you’ll receive

• A compensation competitive to premier firms
• Incredible learning and exposure to every aspect of a funded financial startup as an early member, working directly with the founders.
• Recognition and experience of working on a platform with an exponential user growth curve.
• A fun and receptive work culture which promises to never get mundane!
• If you love party, it is on us!

• Test Strategy, Test Planning, Test Management, Test Case Writing
• Functional, Integration, System & Regression Testing
• Defects Reporting, Tracking & Retesting
• Entire Test Life Cycle Management
• Good in Manual Testing
• Manual testing of front-end, API
• Monitoring and debugging issues in both staging and production environments
• Ability to adapt to changing priorities in a highly multi-tasked environment
• Must be self-motivated and results-driven
• Self-learning through self-exploration and documentation of the tool.
• Must have a hunger for knowledge and drive to increase product and domain expertise
• Detail and project-oriented with a focus on quality and passion in the work at hand
• Ability to effectively communicate and support our customers over email and web requests
• Ability to communicate easily with a diverse group of people

Qualifications

• Knowledge of any Application Lifecycle Management (ALM) tools like Jira or similar bug tracking tools - MUST
• An ability to rapidly grasp and apply complex business and technical concepts
• An ability to work with minimal supervision
• Excellent English Speaker - MUST
• Technical English writing in high level
• At least 2 Years and a maximum of 7 years of manual testing experience on web application
• Knowledge in SQL basic queries
• Knowledge in testing REST APIs
• Certification of ISTQB

• Maintain track records of process followed
• Submitting business reports to the system as on requirement
• Report to the organization/board periodically
• Extended analysis of the specific tasks with SWOT
• Budgeting for efficient working & operation
• Cost control exercises and implementation
• Follow the SOP to analyze, execute & follow
• Performance indicators modelling for the Operations
• Track department progress & performance
• Department forecast & planning
• Process & Ancillary tool development as per market requirement
• Implementation of the updated procedures
• Adapting the recent company policies
• Training the team members in the process
• Guiding & Metering the team reporting to you.