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A Desktop Support Engineer is responsible for providing technical support and assistance to end-users in an organization. This role involves troubleshooting hardware and software issues, ensuring that desktop systems are functioning efficiently, and maintaining a high level of customer satisfaction.
Key Responsibilities:
- Respond to user inquiries and provide technical support via phone, email, or in-person.
- Diagnose and resolve hardware and software problems, including operating systems, applications, and network connectivity issues.
- Install, configure, and upgrade desktop hardware and software, ensuring compliance with company standards.
- Maintain inventory of desktop equipment and software licenses, ensuring proper documentation and tracking.
- Collaborate with IT teams to implement new technologies and improve existing systems.
- Provide training and support to users on new software applications and tools.
- Assist in the setup and deployment of new workstations and peripherals.
- Monitor and maintain system performance, applying updates and patches as necessary.
- Document technical procedures and solutions for future reference.
Qualifications:
- Bachelor’s degree in computer science, information technology, or a related field, or equivalent experience.
- Proven experience in a desktop support role or similar technical support position.
- Strong knowledge of Windows and macOS operating systems, as well as common software applications.
- Familiarity with networking concepts and troubleshooting techniques.
- Excellent problem-solving skills and the ability to work under pressure.
- Strong communication skills, both verbal and written, with a customer-focused attitude.
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.
This role is essential for maintaining the productivity of employees by ensuring that their desktop environments are operational and efficient. A successful Desktop Support Engineer will be proactive, detail-oriented, and able to work independently as well as part of a team.
Company Description
TECHSOPHY specializes in productizing solutions based on new technology, focusing on emerging platforms of BPM & ECM, Low Code, AI (ML/RPA/NLP). Founded in 2009, Hyderabad, India. We specialize in delivering AI, RPA, BPM, Low-Code, and cloud solutions that help enterprises modernize operations and accelerate digital transformation. Our mission is to improve lives across four dimensions — Physical, Mental, Financial, and Cyber Health — through technology that is purposeful, scalable, and built for the real world. We are on the lookout for a sharp, driven SDET (Full Stack) who takes quality personally. If you love breaking things before users do, thrive in a fast-paced engineering culture, and want your work to directly shape products that impact millions — this is the role for you.
Experience
5 to 7 Years of Relevant Experience
What You'll Do
- Design, build, and scale test automation frameworks across Web and Desktop platforms — from scratch or on top of what exists
- Own and evolve existing automation suites, keeping them fast, reliable, and maintainable
- Drive bug triage end-to-end: identify, document, communicate, and follow through until resolution
- Debug complex failures and dig deep into code to uncover root causes, not just symptoms
- Proactively identify performance bottlenecks and thresholds before they become production incidents
- Collaborate with Dev and Product teams using Git and Jenkins as part of a mature CI/CD pipeline
- Champion Object-Oriented Design principles across test code because quality code deserves quality tests
What We're Looking For
Some or all of the below — because we believe smart people learn fast. You just need to prove you can:
- Hands-on experience building and maintaining Selenium-based automation frameworks
- Deep understanding of QA processes — test planning, feature ownership, automation reporting, bug triage, regression, and isolation
- Proven experience with REST API automation frameworks and scripting
- Strong programming skills in Python with solid grasp of Data Structures and OOP concepts5. Functional knowledge of the full software testing lifecycle and test case writing
- Working knowledge of build tools — Jenkins, Apache Ant, or Gradle
- Experience with API Testing and proficiency in integrating it into CI pipelines
- Familiarity with Continuous Integration and software build processes
- Experience testing cloud-based SaaS or PaaS products with a demonstrated sense of ownership
- Excellent communication skills and the ability to work cross-functionally across engineering, product, and business teams
Key Responsibilities:
- Design, develop, and execute automated test scripts for trading applications.
- Work with product owners and business analysts to understand and write the acceptance test cases.
- Collaborate with developers, product managers, and other stakeholders to understand requirements and create test plans.
- Perform regression, performance, and end to end testing to ensure software reliability.
- Identify, document, and track defects using appropriate tools and methodologies.
- Maintain and enhance existing test automation frameworks for both frontend and backend.
- Report on coverage, functionality, defect aging, closure reports to the stakeholders so that they know the stability of releases.
- Integrate automation cases into CI/CD pipelines
Qualifications:
- Bachelor’s degree in Computer Science, Engineering, or a related field.
- Proven 5+ Years experience in automation testing for web and backend applications.
- Strong knowledge of testing frameworks (e.g., Selenium, Cypress, JUnit, TestNG, Playwright).
- Experience with API testing tools (e.g., Postman, SoapUI, RestAssured).
- Familiarity with programming languages such as Java, Python, or JavaScript.
- Understanding of basic SQL queries to validate data in the databases
- Understanding of CI/CD processes and tools (e.g., Jenkins, GitLab CI).
- Strong analytical and problem-solving skills.
- Excellent communication and teamwork abilities.
- Prior experience with trading applications or core financial services related applications is a big plus
This position demands strong banking /BFSI domain expertise,
precisely retail lending stack.
Senior Presales Manager / Leads.
Work Location : Hyderabad.
Pennant is looking for highly experienced and seasoned Senior Presales Manager to drive the presales function and to support the Sales and Business Development team from functional and solution perspective of Lending Factory which is Pennant's flagship product suite covers the complete loan life cycle. As a senior presales manager, you are accountable for driving the presales life cycle in client acquisition, revenue generation and growth. If you are seasoned professional with excellent understanding of the business application from the functional and technical perspective preferably in the BFSI area, this is an excellent opportunity with tremendous growth potential.
Growth Opportunity:
Banking is the biggest consumer of technology and the share is simply growing. Banks generate maximum profits out of Lending operations hence it’s imperative for them to ensure they use the right business driven technological platforms or solution right from the customer on-boarding, origination, servicing till the closure. In the past few years FI’s have not been able to refresh lending tech stack and that’s leading to challenges, higher operational cost and customer dissatisfaction. However the stupendous growth in lending activities across the segments, markets and LOB’s in the recent times has created once in a decade business opportunity for Pennant. Do you want to be part of our growth story?
Roles & Responsibilities:
· You have to bring in domain and industry knowledge, share know-how gained through client interactions in a structured way to the product engineering, implementation, sales, marketing and senior management;
· Role involves gathering market competition and customer information, responding to RFPs/RFIs- Functional/Technical compliances, Solution Preparation, Proposal preparation, as per the timelines of prospect/customer, coordinate with different internal/external teams to identify the business pains to offer a solution in line with the client requirement
· Work closely with various internal teams to orchestrate the right technical, functional and commercial responses that create differentiated value for Pennant and help winning bids;
· Take bottom line responsibility for highest possible quality of our responses, presentations and interactions with the prospect;
· Prepare and present the company and its responses to CXO’s of the prospect;
· Lead discovery workshops to determine customers business challenges and deliver product demonstrations to align solution with customer needs
· Collaborate with marketing and take responsibility to build collaterals for specific LOB’s, personas and modules; refresh them on regular basis;
· Write blogs, whitepapers and contribute content for website/social media as an when required; get noticed;
· Mentoring and handholding the junior staff and build excellent presales capabilities
· Deserving candidate would have worked in the past in technical solutions and presales capacity
Skills and Competencies:
· Great presentation and communication skills is a must;
· Hunger for world class quality work is expected;
· Minimum of 5 years plus experience in handling multi-million USD international pursuits;
· Knowledge of principles and methods for showing, promoting, and selling products or services to the highest possible quality;
· Deep knowledge of banking applications, hardware and software, including lending business processes and programming;
· Coordination, presentation skills, objection handling and effective written communication, questioning skills, influencing and personal impact;
· Excellent intra personal skills and problem-solving skills;
· Able to persuade client to buy our software;
· Demonstrating integrity and transparency in the engagement;
Experience & Qualifications:
· Experience : 8-15 years (I am open to consider Presales Consultants with 4+ years of experience also)
· MBA graduate from a reputed institute or CA
Job Details:
· Work Location : Hyderabad .. - 5 days, Work from office, no hybrid now.
· Territory : Domestic and International Markets
- Attributes: Resourceful, Self-starter, Independent and Self-motivated, Ambitious, Entrepreneurial spirit, Collaborative, Focused
About Pennant:
Pennant Technologies is an agile, innovative financial technology company that powers the lending operations of global banks and financial institutions - HDFC, Bajaj Finserve, LIC HFL, Godrej HFL, RAK Bank, QNB to name a few.
Its suite of future ready lending products and solutions offer banks composable features and scalable capabilities to deliver differentiated loan origination, servicing and collections experiences for their customers. Trusted by leading banks and financial institutions in Asia, Pennant’s award-winning lending platform has managed more than 10 Million loans and facilitates 50 Million loan transactions per year.
Pennant is HQ in Hyderabad and have offices and/ business operations in India, ME, Saudi, Australia, Philippines and UK. We are aggressively expanding across the geographies and adding to our 450+ workforce, spread across multiple locations. Visit us at www.pennanttech.com
MTX Group Inc. is seeking a motivated Human Resource Analytics Specialist to join our team. MTX Group Inc. is a global implementation partner enabling organizations to become fit enterprises. MTX provides expertise across various platforms and technologies, including Google Cloud, Salesforce, artificial intelligence/machine learning, data integration, data governance, data quality, analytics, visualization and mobile technology. MTX’s very own Artificial Intelligence platform Maverick, enables clients to accelerate processes and critical decisions by leveraging a Cognitive Decision Engine, a collection of purpose-built Artificial Neural Networks designed to leverage the power of Machine Learning. The MavQ Platform includes Smart Asset Detection and Monitoring, Chatbot Services, Document Verification, to name a few.
Responsibilities:
- Partner with the leadership team to support deliverables for special projects related to firm People Strategy (e.g., diversity, retention, etc.)
- Frame key issues
- Design analytic approach to address
- Execute analysis
- Communicate insights and implications to key stakeholders
- Collects and compiles HR metrics and data from a variety of sources including the human resource information system (HRIS) and payroll outputs, management and employee surveys, exit interviews, employment records, government labor statistics, competitors practices, and other sources.
- Analyzes data and statistics for trends and patterns with attention to recruitment, hiring practices, motivation, turnover, and compliance with employment laws and regulations.
- Prepares reports of data results, presenting and explaining findings to senior leadership.
- Ensures compliance with data privacy regulations and best practices.
- Spearhead innovative analyses to drive business decisions and measure the success of firm programs and initiatives (e.g., analyze exit survey results; analyze key drivers of performance through analyzing the correlation between performance trends and potential drivers; etc.)
- Point of contact and subject matter expert for ad hoc people data and analytics requests
- Partner with firm’s People Functions (Recruiting, Learning & Development, Career Development, Staffing, Core HR, and Career Services) to support ongoing operational analytics efforts (e.g., recruiting funnel analysis; performance trends analysis; hours and staff utilization analysis; developing a model to identify employees eligible for bonus time off; etc.)
- Ensure best practices are followed for data capture and tracking
- Identify data capture and analytics efficiency improvements as the firm scales and grows and collaborate with teams to implement
- Design and service Tableau dashboards and other tools for visualizing data; support functional team usage
- Lead systems assessment and implementation as needs arise (e.g., applicant tracking system, HRIS system, learning management system, etc.)
- Ensure targeted communication and capacity-building programs in the performance management process to enable managers to effectively evaluate and measure individual and team performance and to optimize performance and productivity.
What you will bring:
- 7+ years of experience in an analytical role (HR experience or internal/external consulting experience preferred)
- Experience in related areas such as job classification and compensation, recruitment, selection, training, employee benefits, and/or equal opportunity compliance preferred.
- Ability to manage several projects simultaneously
- Superb analytical skills; hands-on experience analyzing and deriving insight from large datasets
- Expert PPT and Excel skills
- Experience with HRIS
- Excellent communication skills, both written and verbal
- Ability to develop strategic recommendations
- Team-oriented: strong interpersonal skills and ability to work collaboratively with all stakeholders
- Professional and demonstrates integrity at all times
What we offer:
- Group Medical Insurance (Family Floater Plan - Self + Spouse + 2 Dependent Children)
- Sum Insured: INR 5,00,000/-
- Maternity cover upto two children
- Inclusive of COVID-19 Coverage
- Cashless & Reimbursement facility
- Access to free online doctor consultation
- Parent’s Medical Insurance (Optional & Self Sponsored)
- Sum Insured: INR 3,00,000/- for both the parents on a floater basis
- Covers pre-existing disease
- Covers hospitalization due to COVID-19
- Comes with an annual premium cost of Rs.12,996 (including GST) per parent (this is a one-time deduction from the monthly salary)
- Personal Accident Policy (Disability Insurance) -
- Sum Insured: INR. 25,00,000/- Per Employee
- Accidental Death and Permanent Total Disability is covered up to 100% of Sum Insured
- Permanent Partial Disability is covered as per the scale of benefits decided by the Insurer
- Temporary Total Disability is covered
- An option of Paytm Food Wallet (up to Rs. 2500) as a tax saver benefit
- Monthly Internet Reimbursement of upto Rs. 1,000
- Opportunity to pursue Executive Programs/ courses at top universities globally
- Professional Development opportunities through various MTX sponsored certifications on multiple technology stacks including Salesforce, Google Cloud, Amazon & others
***
Required:
- A minimum of 1 years of consulting and/or relevant industry experience
- Understanding of Android Framework and Android app development.
- Experience in developing android apps using Kotlin and latest frameworks
- Knowledge and understanding of Design-Patterns and Data Structures.
- Ability to develop Android applications using latest Frameworks like Retrofit, RxJava
- Ability to write Unit test cases using the frameworks.
- Knowledge about how to consume the REST API's
- Understanding of Git/BitBucket or any version control system
- Good written and verbal communication skills.
- B.E/B.Tech/MCA/MSC/MS
Preferred:
- Understanding and usage of latest android frameworks like JetPack, Android Architectural components
- Experience in mentoring the new team members and also the junior folks.
- Exposure to various mobile architectures (ex: MVC, MVP, MVVM, etc..)
- Experience in handling the Android app deployment process.
- Experience in working in Agile methodology
Location : Hyderabad
Qualifications: BE/BTECH from EE/EC
Experience : 3-5 Years
Desired Candidate Profile:
-Development of Embedded device drivers, Ethernet, USB, SPI.
-Able to read data sheets.
-Good debug skills.
-Board bring up skill.
-Worked on application processor type boards( T2080/2081 etc. )
-Strong in embedded C
-Proficient in board bring up and device drivers is needed.
-System programming and building multi-platform SDK on Linux or other OS is desirable.
-Onsite system integration.
-Should have hands on debugging experience.
-Candidate is expected to have strong knowledge of C and C++.
-Understanding and experience using structured programming techniques.
Job Type: Full-time
Salary: ₹300,000.00 - ₹700,000.00 per year
Schedule:
Morning shift
Ability to commute/relocate:
hyderabad, Hyderabad - 500003, Telangana: Reliably commute or planning to relocate before starting work (Required)
Experience:
total work: 3 years (Preferred)
Technical Experience :
- 2-6 years of Python working experience
- Expertise in at least one popular Python framework /Django/ Flask
- Knowledge of object-relational mapping d
- Familiarity with front-end technologies JavaScript and HTML5
Key Responsibilities :
- Write effective, scalable code
- Develop back-end components to improve responsiveness and overall performance
- Integrate user-facing elements into applications
- Test and debug programs5 Improve functionality





