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Job Code: DSSR0001

Experience: 4+ years 

Shift: UK (2 pm to 11 pm)

Work Location: Chennai / 100% work from the office.

Job Description: 

ServiceNow is a cloud-based platform that provides IT services management (ITSM), IT operations management (ITOM), and other business process automation solutions. The role involves designing, developing, and maintaining applications on the ServiceNow platform. They have expertise in customizing and configuring the ServiceNow platform to meet the specific needs of the business. 

Responsibilities:

• Integration and Automation: Integrate ServiceNow with external systems, applications, and tools using REST/SOAP APIs, MID Server, and scripting languages like JavaScript. Automate processes and workflows to streamline IT service delivery and enhance operational efficiency.
• Testing and Documentation: Develop test plans, perform unit testing, and assist with user acceptance testing (UAT) to ensure quality and functionality of ServiceNow solutions. Create and maintain technical documentation, including design specifications, configuration guides, and process documentation.
• System Configuration: Configure ServiceNow modules, tables, fields, forms, views, notifications, and other system components to meet business needs. Define and maintain data models, access controls, and user roles within the ServiceNow platform.
• Develop and maintain ServiceNow applications using JavaScript, HTML, CSS, and other scripting languages.
• Data Governance, Data Reporting, Service Now Dashboards development, ITIL Process Architecture, Regulatory Systems and documentation Exp.
• Create and manage ServiceNow service Catalog items, workflows, and catalog tasks. 
• Integrate ServiceNow with other systems and applications using APIs and web services. 
• Platform testing, debugging, and troubleshooting of ServiceNow applications and workflows.
• Provide technical expertise and guidance to the ServiceNow development team. 
• Stay updated with the latest ServiceNow features, releases, and best practices.

Requirements:

• Bachelor’s or Master’s degree in computer science or a related field.
• A background in software development, engineering, IT business administration, Agile/SAFE, databases, or similar.
• Strong experience in Service Now CMDB Development.
• CMDB - API based data integrations, CSDM 4.0, Service Now Discovery and ITOM experience, Cloud - AWS, Azure Discovery, Service Mapping Exp, IRE Exp.
• Proven development and delivery of Security & Risk/GRC development in client environments.
• ServiceNow CIS certification in Risk & Compliance, GRC.
• Experience with key technologies relevant to ServiceNow integration solutions including SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST, SCP, FTPS.
• ServiceNow Certified System Administrator (CSA)
• ITIL Foundations Certification
• Quick learner, self-motivated and can work independently.
• Strong verbal, written communication skills and a collaborative problem-solving style.

• Position: Appian Tech Lead
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• Job Description:      
•  
• Extensive experience in Appian BPM application development
• Knowledge of Appian architecture and its objects best practices
• Participate in analysis, design, and new development of Appian based applications
• Mandatory Team leadership and provide technical leadership to Scrum teams Certification Mandatory- L1, L2 or L3
• Must be able to multi-task, work in a fast-paced environment and ability to resolve problems faced by team
• Build applications: interfaces, process flows, expressions, data types, sites, integrations,
• Proficient with SQL queries and with accessing data present in DB tables and views
• Experience in Analysis, Designing process models, Records, Reports, SAIL, forms, gateways, smart services, integration services and web services
• Experience working with different Appian Object types, query rules, constant rules and expression rules

 Qualifications:

• At least 6 years of experience in Implementing BPM solutions using Appian 19.x or higher
• Over 8 years in Implementing IT solutions using BPM or integration technologies
• Experience in Scrum/Agile methodologies with Enterprise level application development projects
• Good understanding of database concepts and strong working knowledge any one of the major databases e g Oracle SQL Server MySQL

Additional Information Skills Required

• Appian BPM application development on version 19.x or higher
• Experience of integrations using web services e g XML REST WSDL SOAP API JDBC JMS
• Good leadership skills and the ability to lead a team of software engineers technically
• Experience working in Agile Scrum teams
• Good Communication skills