4+ NOC Jobs in India

Greeting!!

Hiring Services Sales-Manager For IT Infra # IT MNC Company

Location : Gurugram/Chennai (work from office)

Experience : 7 - 12 Years.

Notice Period: Immediate /15 days/30 days.

Job Description

 

Responsible for Business Development / Sales / Opening new accounts for achieving assigned Services business targets for the territory / accounts / vertical. Operating as a single point of contact for any matters specific to your customers.

 

Key Job Functions

 

• Responsible for Minimum 15Crs Services Order Book & 5Crs Services Revenue
• Key Account Management and Opening new accounts and generating a healthy funnel in line with the Services business targets assigned for territory / accounts / vertical.
• Forecasting and achieving monthly/quarterly business targets by offering IT services to enterprise customer
• Soliciting business for IT Infrastructure Managed Services, Data Centre Management Services, Cloud Management Services, End User Management Services, Network Management Services, Remote Infrastructure Management Services, NOC & SOC Services, Security Device Management Services, Identity& Access Management Services, Cloud & Hosting Services, Annual Maintenance Contracts (AMC / Device Uptime Services), Facility Management Services (FMS), Tools and Services Automation Solution and Professional Services.
• Generate New business & Acquire New Logos through existing contacts, connects & sources
• Building and maintaining strong, long-lasting customer relationships with the customers.
• Must have good relationship with key customers stakeholders and executive sponsors in penetrating new accounts.
• Negotiate business contracts and agreements to maximize profit.
• Liaise between customers and cross-functional internal teams (Pre-sales, delivery, Finance, etc) and OEM’s/partners to ensure the customer needs met and to improve the over-all customer experience.
• Ability to understand the customer needs and their business requirement
• Ability to understand customer pain points in IT services and suggest remedial measures which can create avenues for services business.
• Timely response to all Request for proposals & Information request
• Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
• Forecast and track key account metrics (e.g. Monthly/quarterly sales results and annual forecasts)
• Prepare & present reports on account and opportunity status.
• Identify and grow opportunities within territory by collaborate with pre-sales/delivery/OEM partners.
• Assist delivery team with high severity requests or issue escalations as needed.

 

 

Required Skills & experience.

 

• BE / BSc / BCA in Electronics or Computer science with MBA or PGDM in Management
• Minimum 7-10 Years of experience as an Account Manager/ Key Account Manager/Business Development Manager in sales from IT Industry and managed Key Accounts in BFSI, Manufacturing, Enterprises Accounts (LE and VLE), etc.
• Minimum 3-4 years of IT Infrastructure Services Sales experience.

• Very good understanding of IT landscape (Server, Storage, Networking & Security).
• Fair understanding on Service delivery methodologies and frameworks

• Fair understanding of tools & services automation technologies.
• Knowledge of strategic, conceptual, consultative selling
• Flexibility and adaptability with Pro-active approach to customer engagement.
• Experience of engaging with business and IT functions in customer organizations.
• Experience in responding to large Services RFP’s.
• Solid experience with using CRM software and MS Office (particularly MS Excel)
• Understanding of opportunity management lifecycle.

Intuitive cloud (http://www.intuitive.cloud">www.intuitive.cloud) is one of the fastest growing top-tier Cloud Solutions and SDx Engineering solution and service company supporting 80+ Global Enterprise Customer across Americas, Europe and Middle East.

Intuitive is a recognized professional and manage service partner for core superpowers in cloud(public/ Hybrid), security, GRC, DevSecOps, SRE, Application modernization/ containers/ K8 -as-a- service and cloud application delivery

Experience managing, supporting and deploying network infrastructures
􏰀 Strong ability to diagnose server or network alerts, events or issues
􏰀 Understanding of common information architecture framework
􏰀 Perform proactive monitoring and alerting with using ticketing platform and reporting
􏰀 Ability to perform software upgrades, server and 3rd party application patches, etc.
􏰀 Perform health-check and proactive maintenance of all the infrastructure devices
􏰀 Good time management and organizational skills
􏰀 Ability to handle multiple concurrent tasks and projects with minimal supervision
􏰀 Knowledge of project management methodologies and techniques
􏰀 Good verbal as well as written communication skills
􏰀 Ability to work in a flexible schedule for Rotational 12hrs shift (as per roaster)
􏰀 Previous customer service or helpdesk experience preferred

 

Hi

We have an opportunity for a Lead Operations Engineer role with our client at Bangalore /Gurgaon. Sharing the JD for your reference. Please revert if you would be interested in this opportunity and we can connect accordingly.

JOB DETAILS

Shift timing: 

9.00AM-6.00PM / 11.00AM -8.00PM / 2.00PM – 11.00PM / 7.00PM -3.00AM IST(Night shift allowance will be provided)

Position

Lead Operations Engineer

Location

Bangalore/ Gurgaon

About Our client

Who we are :

At a time when consumers are connected and empowered like never before,

Our client is helping the world's largest brands provide amazing experiences at every turn. It offers a set of powerful social capabilities that allow our clients to reach, engage, and listen to customers across 24

social channels. We empower entire organizations to work together across social, marketing, advertising,

research, and customer care to manage customer experience at scale. Most exciting, Our client works with 50% of the Fortune 500 and nine of the world's 10 most valued brands, including McDonald's, Nestle, Nike,

P&G, Shell, Samsung, and Visa.

What You'll Do

What You’ll Do As a Lead Operations Engineer at our client, you should be passionate about working on new technologies, high profile projects, and are motivated to deliver solutions on an aggressive schedule.

Candidates from product based companies only.

1. 5-7 years of exposure and working knowledge of data centers on-premise or on AWS/Azure/GCP.

2. Working Experience on Jenkins, Ansible, Git, Release & Deployments

3. Working Experience on ELK, Mongo, Kafka, Kubernetes.

4. Implement and operate SaaS environments hosting multiple applications and provide production support.

5. Contribute to automation and provisioning of environments.

6. Strong Linux systems administration skills with RHCE/Centos.

7. Have scripting knowledge in one of the following – Python/Bash/Perl.

8. Good knowledge on Gradle, Maven, etc

9. Should have knowledge of service monitoring via Nagios, Sensu, etc

10. Good to have knowledge on setting up and deploying application servers .

11. Mentoring Team members

The Senior Network Operations Center (NOC) Analyst monitors, performs technical analysis of system issues and outages as they occur across customer enterprise networks. This individual then performs research to troubleshoot and resolve the issue or, depending upon complexity, escalates the issue to higher-level systems administrators and network engineers. The NOC Analyst is responsible for monitoring, researching and documenting various mitigation strategies, and must maintain current and thorough knowledge of customer technologies and their significance to customer operations. This individual must be able to prioritize remediation of issues in a 24 x 7 environment with critical uptime requirements. Primary responsibility of a NOC Engineer is to monitor and resolve any issues related to the servers, networks and telecommunications by consistently troubleshooting and monitoring in an cloud-based data processing environment. • Monitor and Provide timely response to all incidents, outages and performance alerts. Categorize issues for escalation to appropriate technical teams • Recognize, identify and prioritize incidents in accordance with customer business requirements, organizational policies and operational impact • Collect and review performance reports for various systems, and report trends in hardware and application performance to assist senior technical personnel to predict future issues or outages • Monitor a wide variety of information and network systems that include, but are not limited to telecommunications circuits, LAN/WAN systems, routers, switches, firewalls, VoIP systems, servers, storage, backup, operating systems and core applications • Document all actions in accordance with standard company policies and procedures • Notify customer and third-party service providers of issues, outages and remediation status • Work with internal and external technical and service teams to create and/or update knowledge base articles • Perform basic systems testing and operational tasks (installation of patches, network connectivity testing, script execution, etc.) • Support multiple technical teams in 24 x 7 environment operational environments with high uptime requirements. • Manage client escalations within SLAs defined in the teams standard operating procedures • Ability to quickly troubleshoot various systems and network issues using standard command line and GUI based troubleshooting techniques. • Experience working with Active Directory, Exchange Online or Office 365. • Working knowledge of Powershell, CISCO CLI and Linux Commands an asset. • Experience supporting Active Directory, Exchange online, an asset. • Monitoring system performance and troubleshooting issues. • Perform daily system monitoring, verifying the integrity and availability. • Monitoring NOC operations for overall health and availability of the MPLS network, timely report and resolution of issues as per allocated service levels. • Raising Trouble Tickets with OEM / 3rd party vendors for fault • Follow Guidelines of team best practices and technology aspects to improve productivity • Escalate issues as necessary according to process protocol • Honoring Operational SLAs for allocated shifts/ projects. • Perform daily checklist procedures and shift handoff procedures. • Create custom reports for clients Skills and Qualifications • Minimum 6+ years of experience in Network operations centre • Knowledge of Sysadmin and Ubuntu skills • Support, configuration, maintenance and upgrading of all networks and infrastructures for corporations • Experience with monitoring tools such as PRTG, NAGIOS etc. • Experience of analysing system and network performance using monitoring and graphical data. • Working Knowledge of ITIL based service desk • Strong technical documentation skills. • Previous customer service experience. Strong communication skills and be a dedicated team player • Bachelor degree in related field, or relevant experience • Should be able to work in 24*7 environment