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The BMS Service Manager is responsible for managing the operation, maintenance, and optimization of Building Management Systems (BMS). The role ensures effective service delivery, system reliability, client satisfaction, and compliance with contractual and safety standards.

Key Responsibilities

Service Operations & Maintenance

• Manage and supervise service engineers and technicians responsible for preventive and corrective maintenance of BMS systems.
• Plan, schedule, and oversee routine maintenance activities and emergency breakdown support.
• Ensure availability of spare parts, tools, and resources for uninterrupted service operations.
• Provide high-level technical support and troubleshooting for complex BMS issues.
• Oversee system upgrades, enhancements, and integration of new technologies.

Team Management

• Set objectives, monitor team performance, and ensure tasks are completed on time and as per quality standards.
• Conduct training and skill development to enhance team competency.
• Ensure adherence to safety practices and standard operating procedures.

Client & Contract Management

• Act as the primary point of contact for clients on BMS service-related matters.
• Ensure compliance with SLAs, AMCs, and contractual obligations.
• Conduct regular client meetings and service reviews to ensure customer satisfaction.
• Proactively address client concerns and drive service improvements.

Compliance & Documentation

• Ensure all BMS operations comply with safety regulations, building codes, and industry standards.
• Maintain accurate service records, maintenance logs, and system performance data.
• Prepare and submit service reports, performance analysis, and energy usage reports.

Financial & Commercial Management

• Assist in preparing and managing the service department budget.
• Monitor costs, resource utilization, invoicing, and accounts receivable (AR).
• Ensure service operations remain cost-effective while maintaining quality standards.

Continuous Improvement

• Identify opportunities for process improvement and operational efficiency.
• Stay updated with advancements in BMS technologies and smart building solutions.
• Implement best practices to enhance service delivery and system performance.

Position Description

Title: Senior Service Engineer – North Region, India.

Reports to: P. Balasubramanian- National Manager – Services & Parts - India & South Asia

This role (Sr. Service Engineer) provides after sales support to north and east region customers located in Delhi/Punjab/Rajasthan/West Bengal and other north east cities.

In addition to annual initiatives, the key accountabilities of this position are:

1. MAIN JOB ACCOUNTABILITY

• Commissioning of Pumps and Controls in western region

• To work closely with Regional sales team and provide efficient after sales support

1. 2^ND MAIN JOB ACCOUNTABILITY

• Provide timely warranty service support to all customers in the region

• Co ordinate with factory Quality team and give feed back about field failures

1. 3^RD MAIN JOB ACCOUNTABILITY

• To achieve Service delivery targets given for the financial year.

• Work closely with all regional Reps to plan & achieve the service delivery objectives & Goals.

1. 4^TH MAIN ACCOUNTABILITY

• Participate in all the training programs conducted in factory and through online portal

• Train all regional rep engineers for all products and latest upgrades periodically

1. 5^TH MAIN ACCOUNTABILITY

• Co ordinate with all regional OEM’s engineers like Danfoss/HM/Tornatech/Clarke/Carel/Honeywell etc. to get timely service support

• Provide feedback on field failures to all OEM team members for corrective action.

• University Degree or Diploma in Mechanical/Electrical & Electronics Engineering

• 5– 7 years of Field service hands on experience working in HVAC/Pump/Building Automation industries

• Demonstrated knowledge of Pumps and Controls in HVAC & Fire applications

• Should have hands on experience in Electronics control panels in HVAC/Building Automation industries.

• Creative problem-solving skills, conflict management within different organizations (centralized and matrix organizational structures)

• Ability to break down complex problems in a simplified way, conduct root cause analysis and provide clear, well thought-out recommendations.

• Strong, team-oriented leadership skills with presence and a bias for action.

• Self-directed with ability to work autonomously and collaboratively and a focus on results.

• Ability to communicate in an open and authentic manner in all situations