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IT Project Manager – Team Lead 

About the position:- 

Responsibilities as a Project Manager:

• Stakeholder management, Budget management.
• · Merck specific Processes for project execution.
• Like Risk, info class, IT security etc.
• · Client communication and updates.
• · Daily monitoring and follow-up with development, testing, implementation teams for status update.
• · Project planning, estimation and scheduling the task/assignment for team. · Single point of contact for any other teams.
• · Close monitoring of allocation and utilization.
• · Status reporting to LT and stakeholders. ·
• Responsible for testing and releases. Coding standard and Documentation for project.
• · Responsible for Change and Risk management for the project.

We are looking for an experienced Customer Success Executive (CSM) to join our team. The ideal candidate will be responsible for key account management, upselling, cross-selling, handling escalations, and ensuring customer satisfaction.

Roles and Responsibilities:

● Key Account Management: Serve as the primary point of contact for assigned key accounts, ensuring smooth communication and excellent service delivery.

● Upselling & Cross-Selling: Identify opportunities to expand product adoption within existing accounts and drive revenue growth.

● Customer Retention & Satisfaction: Build strong, long-term relationships with clients, ensuring they derive maximum value from our products/services.

● Handling Escalations: Act as a problem-solver by addressing client concerns promptly and effectively, ensuring a seamless resolution process.

● Client Advocacy: Serve as the voice of the customer within the organization, providing feedback to internal teams to enhance the customer experience.

● Data-Driven Insights: Monitor key customer success metrics and proactively take measures to improve engagement and satisfaction.

● Collaboration: Work closely with sales, product, and support teams to enhance overall customer experience and drive business growth.

WHAT WILL YOU NEED TO SUCCEED?

● Experience: 3+ years of experience in a Customer Success, Account Management, or Client Relations role in a B2B or SaaS environment.

● Communication Skills: Exceptional verbal and written communication skills with the ability to engage and influence key stakeholders.

● Client Handling Expertise: Proven track record of managing enterprise clients, resolving escalations, and driving business value.

● Sales Acumen: Experience in upselling, cross-selling, and identifying new opportunities within existing accounts.

● Problem-Solving Skills: Ability to think critically and address client concerns efficiently.

● Tech-Savvy: Familiarity with CRM tools and customer success platforms is a plus.

● Team Handling: Experience in managing and mentoring a team to ensure high performance and effective client service.

Location: Indiranagar Bangalore

We are looking for energetic and motivated freshers to join our sales team as Business Development Trainees. This is a 3-month paid training program where you will learn the foundations of high-ticket B2B sales. Successful completion will lead to a full-time Business Development Executive role with a CTC of up to ₹3 LPA.

Stipend: ₹10,000 per month (Fixed)

Duration: 3 months

Location: Jayanagar, Bangalore, Karnataka, India

Work from office: 9:00 am to 6:00 pm (Mon–Sat)

Requirements:

Excellent written and verbal communication skills

Energetic, self-motivated attitude

Basic understanding of MS Office and online research tools

Job Responsibilities:

The role involves managing leads on Zoho CRM and mainly includes calling them regularly to identify requirements. It may involve the following but is not limited to:

Generating leads

Enriching them by browsing the internet/calling

Coordinating with the sales team and customers

Preparing and sending proposals.

Following up with customers on the proposals sent out etc

Making reports for weekly meetings.

Why Join This Role?

Gain hands-on experience in high-ticket B2B sales (average deal size > ₹1 crore in annual recurring revenue)

Get trained in both lead generation and client engagement

Receive close mentorship from senior sales professionals

Clear career progression path into a full-time Business Development Executive role

About the Company:

NVS is a 65 crore 18-year-old people transportation firm that caters to over 30+ schools and corporations that include thousands of employees and parents, currently resulting in over 20000+ Daily active users. We also have a software business that is 4 years old. We are an ever-growing firm with a pan-India but Bangalore-heavy presence and are constantly innovating. We pride ourselves on providing top-notch feature-rich products and customer-centric reliable services. We are rapidly expanding to top schools, corporations, and new cities, keeping kids safe, employees reaching the office on time and parents reassured.

Company Website: https://www.nvstravelsolutions.in/

Skills:

• Proficient in Go programming language with experience in building high-performance, scalable applications
• Experience with Java development a plus
• Familiarity with Git version control systems (e.g., GitHub, GitLab, BitBucket, SVN)
• Solid understanding of RESTful web services APIs
• Experience with CI/CD tools like Jenkins
• Experience with NoSQL databases
• Experience working with PostgreSQL databases

Responsibilities:

• Design, develop, and maintain robust and efficient Go code
• Collaborate with cross-functional teams to design, implement, and deploy new features
• Participate in code reviews and ensure high code quality
• Troubleshoot and debug complex technical problems
• Stay up-to-date with the latest advancements in Go and related technologies

Job Description

• • Collaborate with developers and UI/UX engineers to build scalable web apps
• • Design, implement and manage large applications with video streaming and complex state and high-frequency data
• • Experiment with large data sets to find interesting and valuable ways to visualize the data
• • Build reusable, testable React components that can be used between projects
• • Contribute towards building the company’s coding culture.
• • Mentor, groom junior developers and participate in code reviews

Requirements

• • 3+ years of relevant industry experience
• • A deep understanding of JavaScript
• • React, Redux or other JS framework experience
• • HTML5, CSS/SASS, Restful APIs, HTTP
• • JEST or other testing experience
• • Experience with android app development
• • Experience with CI/CD
• • Experience with Mathjax/Latex
• • Experience with large scale video streaming
• • Understanding of i18n, A11Y
• • Excellent understanding of cross-browser compatibility issues
•  

* Experience in C/C++ and have strong experience embedded application development and integration in Linux

* Good in creating unit tests, performing code reviews, optimizing performance and ensuring standards for maintainability  

* Debugging, profiling, and performance optimization skills

Responsibilities

• Interact with the Velocity customers via phone, email or video conference and by demonstrating the highest level of urgency, resolve customer issues in a timely manner. 

• Build and maintain excellent relationships with clients and achieve the highest level of customer satisfaction.

• Work as part of our extended support team in a startup atmosphere, doing whatever it takes to exceed customer expectations

• Be an Owner and respond to internal inquiries related to Velocitysystems, products and processes. Interact with multiple third-party vendors to resolve the issues

• Understand the technical application of the Velocity suite of products and services

• Partner with Customer Success, Sales, Engineering and Product teams to resolve sophisticated problems with potentially costly and far-reaching consequences 

• Write it Down: identify and create documentation that Empower Others 

What do you need?

• 3+ years of relevant experience in Customer Success

• Have an understanding of web applications, REST APIs, DB Systems

• Experience with JavaScript, Ruby, Perl, or Python programming

• Prior knowledge of DBMS, SQL

• Past experience of using tools like Postman, Kibanna, 

• Strong analytical and problem solving skills.

• Strong debugging skills. Instinctive ability to subdivide problems into basic components in order to efficiently pinpoint root cause of issues.

• Team player with solid communication and presentation skills

• Good interpersonal communication and customer service skills are needed to work successfully with customers in high stress and or ambiguous situations

• At least 4+ years experience in Angular.js / React.Js
• 4+ years of strong programming experience in UI/Web development using HTML5, CSS, JavaScript, and Bootstrap.
• 2+ years of strong programming experience in Unit Test Code Coverage using Jasmine / Karma.
• Strong in OOAD, design concepts & software engineering fundamentals.
• Strong inclination towards delivering quality software.
• Should be a good team player. Should have experience working in Agile Scrum Teams.
• Excellent communication skills
• Strong experience in defining & implementing software quality improvement measures: CI/CD setup, Jasmine, Karma Unit Testing
• Experience in working with tools like TFS, GIT.
• Should have strong problem-solving skills.

• Experience in UX will be good to have.