11+ RAC Jobs in Bangalore (Bengaluru) | RAC Job openings in Bangalore (Bengaluru)

NEED TO HAVE :

1) Have some knowledge of front end like React.JS

2) HTML, CSS

3) Strong in Javascript concepts

4) Good communication skills

5) Loves to code

GOOD TO HAVE :

1) Experience with type script will be a plus

2) Experience with Nest.JS framework will be a plus

3) Strong hold on ES6 principles.

4) Familiar with TDD ( Test Driven Development ) will be a plus.

5) Familiar with working in CI / CD will be a plus

6) Micro-Service architecture knowledge will be an added benefit.

WhatsApp us on nine three one six one two zero one three two

BUSINESS DEVELOPMENT EXECUTIVE / BUSINESS DEVELOPMENT ASSOCIATE

Key Skills:

·        Strong Understanding of business development principles and practices.

·        Excellent communication, presentation and negotiation skills.

·        Ability to build and maintain relationships with clients, B2B or B2C partners and other stakeholders.

·        Strong analytical and problem-solving skills.

·        Familiarity with CRM software and sales tools.

Professional Experience:

·        Minimum 3 years of experience in business development, sales or marketing.

·        Additional knowledge on politics/public affairs, or a related field(desired).

·        Proven track record of identifying and pursuing new business opportunities.

Additional Requirement:

·        Creative and Strategical in preparing pitch documents.

·        Experience with proposal writing and RFP responses.

·        Familiarity with data analysis and market research.

Educational Qualifications:

MBA in Marketing or Public Policy, or a related field (Preferred)

Certifications (Optional)

Certification in Sales or Business Development/Marketing or Communications / Public Policy or Political Science.

Preferred Languages: Kannada, English and Hindi

Company: Billion-dollar US-based Retail

About the Role:

We are seeking a talented and experienced Fullstack Engineer with a strong focus on frontend development to join our dynamic team. You will work with modern web technologies to design and implement highly scalable and user-friendly interfaces for our global e-commerce platform. This is a hybrid role requiring 3 days a week from the office and 2 days remote.

Key Responsibilities:

Develop and maintain high-performance web applications with a primary focus on frontend features.

Collaborate with designers, backend engineers, and product managers to deliver seamless user experiences.

Write clean, maintainable, and scalable code using React.js, Vue.js, and other modern frameworks.

Integrate and optimize backend services using Node.js and PostgreSQL.

Participate in code reviews, mentoring sessions, and team discussions to uphold engineering excellence.

Stay up-to-date with emerging trends and technologies in fullstack and frontend development.

Required Skills and Experience:

8+ years of professional experience in software development, focusing on fullstack engineering.

Strong proficiency in React.js and/or Vue.js for frontend development.

Solid understanding of Node.js for backend services.

Experience with relational databases like PostgreSQL.

Proficiency in building responsive, cross-browser-compatible, and accessible user interfaces.

Familiarity with agile development methodologies and version control systems like Git.

Excellent problem-solving skills and the ability to work effectively in a team-oriented environment.

Preferred Qualifications:

Previous experience in the retail/ E-commerce / and finance domain a plus.

Job Title: Customer Support Team Lead

📍 Location: Bangalore

💼 Employment Type: Full-time

🕒 Shift: [Day / Rotational]

👥 Team Size: 8–15 agents (approx.)

Job Summary

We are looking for an experienced Customer Support Team Lead to manage and mentor a team of customer support executives. The ideal candidate will ensure service quality, meet SLAs, drive team performance, and act as the first level of escalation while maintaining a customer-first mindset.

Key Roles & Responsibilities

A. Team Management & Performance

• Lead, coach, and manage a team of customer support executives
• Monitor daily performance metrics including AHT, CSAT, FCR, SLA adherence
• Conduct regular 1:1s, performance reviews, and feedback sessions
• Prepare rosters and manage attendance to ensure adequate coverage

B. Operations & Service Delivery

• Ensure smooth handling of inbound/outbound calls, emails, and chats
• Act as the first point of escalation for customer issues
• Ensure adherence to processes, SOPs, and quality standards
• Identify gaps and drive process improvements

C. Quality, Training & Compliance

• Conduct call audits and quality checks
• Identify training needs and coordinate with training/QA teams
• Support onboarding and nesting of new joiners
• Ensure compliance with company policies and regulatory requirements

D. Reporting & Stakeholder Coordination

• Prepare and share daily/weekly MIS and performance reports
• Coordinate with internal teams (Operations, Product, Tech, QA) for issue resolution
• Share insights, trends, and improvement opportunities with management

Qualifications & Skills

• Graduate in any discipline (Postgraduate preferred)
• 5–8 years of experience in customer support, with 2–3 years as Team Lead
• Strong understanding of contact center metrics and SLAs
• Excellent communication, people management, and problem-solving skills
• Proficiency in MS Excel and CRM tools
• Ability to work in a fast-paced, target-driven environment

Preferred Skills

• Experience in BPO / Customer Support / Healthcare support (if applicable)
• Exposure to multi-channel support (voice, email, chat)

Strong Graphic Designer Profile, with a focus on Marketing / branding works

Mandatory (Experience 1): Must have 3+ years of experience in graphic design with B2C brands across Digital Marketing, Social media, & branding teams

Mandatory (Experience 2): Proven experience designing marketing collaterals and digital creatives for social media and campaigns

Mandatory (Skill 1): Expertise in Adobe Creative Suite (Photoshop, Illustrator, InDesign) and Figma for design execution and collaboration.

Mandatory (Skill 2): Strong understanding of brand identity, visual hierarchy, and lead-generation design principles — ability to convert marketing objectives into impactful visuals.

Mandatory (Portfolio): Very Strong portfolio of marketing assets (Digital assets, social media, marketing videos) for B2C brands

Mandatory (Company): B2C Product Companies (preferred fintech)

Responsibilities:

• Collaborate with cross-functional teams, including front-end developers, product managers, and designers, to understand project requirements and translate them into technical specifications.

• Design and develop server-side logic, APIs, and database schema to support the functionality and performance requirements of our SaaS platform.

• Write clean, modular, and well-documented code using any relevant programming language preferably Java with SpringBoot.

• Optimize the backend systems for maximum speed and scalability, ensuring high performance and responsiveness of the application.

• Implement data storage solutions using PostgreSQL or other relational databases, ensuring data integrity and security.

• Conduct thorough testing and debugging to identify and resolve any issues or bugs in the backend code.

• Stay up-to-date with emerging technologies, industry trends, and best practices in backend development and contribute to the continuous improvement of our development processes.

Requirements:

• Proven work experience as a Backend Developer or similar role, with a focus on server-side development.

• Proficiency in working with relational databases, particularly PostgreSQL, and writing efficient SQL queries.

• Familiarity with SaaS concepts and architecture.

• Experience with API design and development, including RESTful APIs.

• Solid understanding of software development principles, including object-oriented programming, design patterns, and data structures.

• Experience with version control systems, such as Git.

• Strong problem-solving and analytical skills, with keen attention to detail.

• Excellent communication and teamwork skills, with the ability to collaborate effectively with cross-functional teams.

• Bachelor's degree in Computer Science, Engineering, or a related field is preferred, but not mandatory

- Good understanding of NODE JS back-end development

- Strong understanding of Node.js and frameworks available for it

- Understanding of front-end technologies, such as React or Angular, HTML and CSS3
-Solid understanding of object-oriented development and design patterns.

- Good experience with AJAX, REST and JSON

- Experience with development practices such as Test-Driven Development and Continuous Integration
-Experience in Version Control Systems like GIT, Bitbucket
- Must have good problem solving and analytical skills.

- Must be a team player, having good communication skills, self-starter

- Ability to pick up new technology is needed.

Desired Candidate Profile