11+ Pega PRPC Jobs in Delhi, NCR and Gurgaon | Pega PRPC Job openings in Delhi, NCR and Gurgaon

Greetings!

Hiring the below position for one of our premium client.

Role: PEGA Developer

Experience: 5-15 years

Location: PAN India

Certification: CSA & CSSA mandatory

• 4.5 - 9 of experience in Pega Development with Pega relevant certification.
• Working experience in Pega PRPC and Pega layer cake structure, class structure rule resolution ruleset structure, portals views and harness components.
• Basic data storage and database query knowledge through Pega.
• Good knowledge around integration and exposure to REST and SOAP APIs.
• Good to have knowledge and experience on at least one Pega Industry framework.
• Should be able to track and manage own tasks.
• Should have very good verbal and written communication

About MyOperator

MyOperator is a Business AI Operator and a category leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform.

Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.

Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement.

Role Overview

We are looking for a target-oriented Customer Success Executive / Account Manager to manage and grow a portfolio of small and mid-sized business clients.

The primary responsibility of this role is to drive revenue from existing accounts through renewals, cross-sell, and up-sell opportunities, while ensuring high customer satisfaction and minimizing churn.

The candidate will take complete ownership of assigned accounts, act as a trusted advisor to clients, and collaborate closely with internal teams to resolve issues effectively.

Key Responsibilities

Account Management

• Manage and maintain relationships with assigned customer accounts
• Take complete ownership of revenue growth from existing clients
• Ensure timely contract renewals and account retention

Revenue Growth

• Identify opportunities for cross-sell and up-sell
• Drive account expansion and revenue growth from existing customers
• Meet monthly and quarterly revenue targets

Customer Success

• Ensure customers are effectively using the product and receiving value
• Act as the primary point of contact for account-related queries
• Resolve customer issues by coordinating with internal teams

Retention & Risk Management

• Identify potential churn risks and take proactive measures
• Maintain long-term relationships with customers

CRM & Data Management

• Maintain accurate records of all customer interactions in CRM
• Ensure proper account updates and data accuracy

Customer Satisfaction

• Maintain high CSAT scores
• Encourage positive customer feedback and reviews

Requirements

• Graduate in any discipline
• 1–2 years of experience in Customer Success / Account Management / Sales roles
• Excellent communication and interpersonal skills
• Customer-first mindset with strong problem-solving ability
• Proficiency in MS Excel and CRM tools
• Strong sense of responsibility and ownership
• Self-driven, proactive, and target-oriented attitude
• Ability to work collaboratively with cross-functional teams

Benefits

• 5 days working with alternate Saturdays
• Competitive fixed salary with performance-based incentives
• Incentives linked to renewals, expansions, and revenue growth
• Clear career growth path in Customer Success and Account Management
• Opportunity to work in a high-growth SaaS environment
• Recognition and rewards for top performers
• Health and wellness benefits as per company policy
• Paid leaves and holidays as per company policy

ROLES AND RESPONSIBILITIES:

• Work with the design team to create user-friendly experiences for our enterprise SaaS product.
• Develop, maintain, and enhance our design system to ensure consistency and scalability.
• Work closely with PMs to research and study online and translate insights into design solutions.
• Create prototypes, and high-fidelity UI designs that align with solutions needed.
• Collaborate with engineers to ensure seamless implementation of designs.
• Iterate on designs based on feedback, user testing, and analytics.

IDEAL CANDIDATE:

• 3+ year of experience as a Product Designer, ideally in a SaaS environment.
• Strong portfolio showcasing your experience with enterprise software design.
• Proficiency in design systems and Figma, UI/UX best practices, and modern design tools (Notion, Framer, Webflow, Builder.io, Lovable, Replit, Zapier etc.)
• Solid understanding of accessibility and usability principles.
• Ability to communicate and collaborate effectively with cross-functional teams.
• A passion for crafting delightful and functional user experiences.

SHOULD ALSO HAVE:

• Experience working in B2B or enterprise SaaS products.
• Familiarity with analytics tools and data-driven design decisions.

WHAT TO EXPECT?

• Work on a cutting-edge next-gen enterprise SaaS product.
• Collaborate with a team of top-tier designers and technologists.
• A culture that values creativity, innovation, and continuous learning.
• 6 days' work week (Saturday WFH)
• On Location (New Delhi/ Gurugram or Dubai)

• Hands-on expertise in managing technical teams and work closely with business stakeholders
• Should be familiar with card testing and POS ecosystem.
• Experience with designing APIs and building platform integrations in Commerce, POS, FinTech and Payments
• Payment’s domain experience.
• Extensive experience on Base24 & SWITCH part for payment format.
• Exposure on ISO8583 Messaging system.
• API understanding and creation.
• Working knowledge on cryptographic algorithms (RSA, EC, AES, SHA variants), TLS/SSL protocols. C Symetric and A symetrics, K.M.S.
• Digital Payments technical knowledge - QR/ POS/ UPI/ BQR
• Understanding of CI/CD pipelines, Kubernetes, containerization, Docker
• Must have strong technical skills in Android APK and iOS development Concept and Web services.
• Supportability, monitoring, ops in general.
• Accurate cost models to deploy and operate
• Extensive experience in TLOG’s, data integration with downstream applications, and impact of POS changes on different financial, legal, compliance, loss prevention, etc. applications.
• Extensive experience with payment systems 7861 (EMV, payment middleware, encryption, tokenization, settlement, offline scenarios,).
• Extensive experience with different types of payment methods including credit, debit, gift cards (Both closed loop and open loop), PLCC, PayPal, AliPay, checks, etc. as well as different payment form factors like Tap N Go, contactless, swipe, EMV, Mobile, etc.
• Extensive experience with payment devices (pin pads, printers, registers, scanners).
• Experience in Node.js / Java / Python, building REST APIs, with experience/exposure to front end stack like JavaScript & React / Angular. 
• Experience with Storage systems - RDBMS, NoSQL (Cassandra/MongoDB), Redis/Memcache/Aerospike.
• Experience in messaging tools like Kafka/AWS Kinesis etc...
• Design expertise for performance, scalability, fault tolerance and high availability

• Experience with POS systems and Payments domain.
• Demonstrated experience for systems architecture, design, and integration for POS systems
• Java and/or Node.js. Experience building micro services (REST APIs) using Node.js
• Experience with one or more RDBMS databases like MySql, PostGreSQL
• Experience with one or more NoSQL databses like MongoDB, Cassandra, DynamoDB, Aerospike, Elastic Search, Redis, neo4j etc.,
• Caching technologies like: Redis, Elasticache,
• Cloud Providers like: AWS/ Google Cloud / Azure
• CI / CD : Jenkins, Docker, Kubernete
  

About Us - https://www.sibinfotech.com/

SIB Infotech is a digital marketing organization committed to boosting brand's visibility in the ever-changing online world. At SIB Infotech, we're creating immersive digital experiences that deeply engage audiences and foster meaningful connections. With a comprehensive array of services, spanning strategic Search Engine Optimization (SEO) to expert Pay-Per-Click (PPC) Management, captivating Graphic Design, compelling Social Media Marketing (SMM) strategies, and tailored Software Development solutions, we offer comprehensive assistance to help and succeed on the internet.

Key Responsibilities:

Strategy Development

Develop and execute comprehensive SEO strategies aligned with business goals and objectives. This involves conducting thorough keyword research, competitor analysis, and industry trends assessment to identify opportunities for organic growth.

On-Page and Off -Page Optimization with link building

Optimize website content, meta tags, headings, and internal linking structure to enhance relevance and improve visibility on search engine results pages (SERPs).

Manage off-page SEO initiatives, including building high-quality backlinks from authoritative websites through outreach, content partnerships, and directory submissions. Implement link-building strategies to improve domain authority and increase organic traffic.

Technical SEO Management

Conduct technical audits of website infrastructure and address technical issues that may impact search engine rankings, such as site speed optimization, mobile responsiveness, crawl errors, and schema markup implementation. Collaborate with web development teams to implement technical SEO enhancements.

Content Strategy and Optimization

Collaborate with content creators to develop SEO-friendly content that aligns with target keywords and addresses user search intent. Optimize existing content and identify opportunities for new content creation based on keyword research and industry trends.

Performance Monitoring and Reporting

Track and analyze key SEO performance metrics, including organic traffic, keyword rankings, backlink profile, and conversion rates. Generate regular reports and dashboards to provide visibility into SEO performance and ROI. Use data-driven insights to identify areas for improvement and optimization.

Algorithm Updates and Industry Trends

Stay abreast of search engine algorithm updates, industry trends, and best practices to adapt strategies accordingly and maintain competitiveness in search results.

Client Communication and Team collaboration

Serve as the primary point of contact for clients regarding SEO initiatives, provide updates on campaign progress, address concerns, and offer strategic recommendations for improvement.

Work closely with cross-functional teams, including web developers, designers, content creators, and digital marketers, to ensure seamless integration of SEO efforts with overall digital marketing strategies.

Requirements:

• Any Bachelor's degree in marketing, business, computer science, or related field.
• 3 - 5 years of experience in SEO, with a focus on content optimization
• Proven track record of success in developing and implementing effective SEO strategies that drive measurable results.
• Strong analytical skills and the ability to interpret data and insights to make informed decisions.
• In-depth knowledge of SEO tools and software, such as Google Analytics, Google Search Console, SEMrush, Moz, etc.
• Excellent communication and collaboration skills, with the ability to work cross-functionally and communicate effectively with stakeholders at all levels.
• Ability to stay organized, prioritize tasks, and manage multiple projects simultaneously in a fast-paced environment.

Title: Software Development Engineer Fullstack

Duration: Permanent / Fulltime

• Development and potentially maintenance of advanced software systems and their features.
• Interact with customers and partners to scope and estimate user stories from acceptance criteria.
• Produce highly testable code with an emphasis on quality and correctness.
• Work alongside other engineers to improve technology, while consistently applying established effective software development practices.
• Attend regular project meetings, report on progress and setbacks, and participate in both planning and retrospective exercises.
• Proficient in .NET Core /C# ,Strong in OOPs, MVC, Design patterns, SOLID principles, Web API,  SQL Server.HTML5, CSS3, JavaScript/Type scripting and web development frameworks.
• Expertise in React, Nodejs,
• 3 years of SQL server development 
• Database design SOAP, REST

• • Key Result Areas
  
  
  1. Develop and lead desktop and mobile web Back end development. 
  2. Work on Node JS platform.
  3. Strong focus on UI Performance: optimize page load, rendering, caching, leveraging CDNs.
•  
  1. Technology Skills:
  
  
  • Advanced Javascript, CSS, HTML 5, D/XHTML, XML, JSON, DOM Concepts
  • Must have worked on a SPA frameworks:Nodejs, AngularJS or InfernoJS
  • Familiarity with common Javascript Libraries such as jQuery.
  • Fluent in responsive design and mobile / tablet UI / UX
  • Knowledge about UI testing automation
  • Web mobile (touch devices: mobiles and tablets) experience is expected
  • UI or API Performance: should have hands-on experience of optimizing page load, rendering,caching.
  • Good understanding of AJAX and its UI implications
  • Sense for appeal & aesthetics from a usability perspective