11+ Pega PRPC Jobs in Delhi, NCR and Gurgaon | Pega PRPC Job openings in Delhi, NCR and Gurgaon

Greetings!

Hiring the below position for one of our premium client.

Role: PEGA Developer

Experience: 5-15 years

Location: PAN India

Certification: CSA & CSSA mandatory

• 4.5 - 9 of experience in Pega Development with Pega relevant certification.
• Working experience in Pega PRPC and Pega layer cake structure, class structure rule resolution ruleset structure, portals views and harness components.
• Basic data storage and database query knowledge through Pega.
• Good knowledge around integration and exposure to REST and SOAP APIs.
• Good to have knowledge and experience on at least one Pega Industry framework.
• Should be able to track and manage own tasks.
• Should have very good verbal and written communication

Job Role: Sales Consultant (Outbound Process)

Location: Noida, Uttar Pradesh | Employment Type: Full-Time

About the Role

We are seeking an experienced Sales Consultant (Outbound Process) to drive revenue growth by engaging with potential clients, managing the full sales cycle, and achieving defined targets. The role involves handling qualified leads from the Telemarketing team, making outbound calls (dialer/manual), and ensuring seamless agreement signings.

Key Responsibilities

• Convert qualified leads into successful closures through outbound calls.
• Manage end-to-end sales processes, including agreement formalities.
• Build and maintain strong client relationships with timely follow-ups.
• Consistently achieve sales targets and report on performance.

Qualifications

• Minimum 12th pass; graduates preferred.
• At least 1 year of outbound sales experience in the US market.
• Strong communication, negotiation, and client-handling skills.

Work Schedule

• US EST working hours (with Daylight Saving adjustments).
• Flexibility to work weekends as required.

Compensation & Benefits

• Salary: Up to ₹42,000 per month + performance-based incentives.
• Complimentary two-way cab service (within 30 km) or ₹3000 travel allowance.
• Annual increments, appraisals, and growth opportunities.
• Supportive and collaborative work environment.

About MyOperator

MyOperator is a Business AI Operator, a category leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform.

Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.

Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Role Overview

As a Customer Support Representative, you will be the first point of contact for customers reaching out via IVR (inbound calls), chat, and email.

You will be responsible for resolving customer issues within defined SLAs, delivering a high-quality customer experience, and proactively identifying upsell or cross-sell opportunities.

This role is performance-driven, with clear KRAs and KPIs focused on resolution speed, ownership, customer satisfaction, and proactive support.

Key Responsibilities

1. Customer Issue Resolution & Productivity

• Handle inbound calls, chats, and email tickets professionally and efficiently.
• Ensure accurate ticket creation and categorisation in the CRM for every interaction.
• Resolve customer issues within defined SLAs (majority within 4 business hours).
• Maintain high First Contact Resolution (FCR) for IVR interactions.
• Maintain quick First Response Time (FRT) for chat and email tickets.
• Maintain high availability and responsiveness during assigned shifts.

2. Customer Experience & Satisfaction

• Deliver a positive, empathetic, and solution-oriented experience during every customer interaction.
• Maintain high Customer Satisfaction (CSAT) scores by setting the correct expectations.
• Ensure customers clearly understand the resolution before closing tickets.
• Provide complete and accurate support to ensure issues are fully resolved.

3. Ownership & Accountability

• Take end-to-end ownership of assigned tickets until closure.
• Avoid unnecessary escalations by resolving issues at the first touchpoint whenever possible.
• Proactively follow up on pending cases and ensure closure within the defined SLA.
• Escalate issues only when necessary, providing complete context and documentation.

4. Revenue Signals, Cross-Sell & Proactiveness

• Identify and share qualified upsell, cross-sell, or referral opportunities during customer interactions.
• Highlight relevant MyOperator products or features based on the customer’s needs.
• Share opportunities clearly with the Account Manager via CRM or defined processes.

5. Process Adherence & CRM Hygiene

• Follow defined support processes, workflows, and communication guidelines.
• Ensure accurate and timely CRM updates for all tickets and customer interactions.
• Participate in new process rollouts, tool adoption, and team initiatives.

Requirements

Skills & Competencies

Must-Have Skills

• Strong verbal and written communication skills in English (Hindi or regional languages are a plus).
• Strong customer-first mindset with problem-solving ability.
• Ability to multitask across calls, chats, and tickets simultaneously.
• Comfortable working with CRM tools and support dashboards.
• Willingness to work in shifts and weekends as per business requirements.

Good-to-Have Skills

• Prior experience in B2B SaaS, telecom, or customer support roles.
• Experience handling chat or omnichannel support environments.
• Basic understanding of CRM platforms or cloud communication tools.

Behavioural Expectations

• Ownership-driven: Takes responsibility and ensures problems are resolved completely.
• Process-oriented but customer-centric: Balances internal processes with customer satisfaction.
• Comfortable working with targets, SLAs, and performance scorecards.
• Open to feedback, coaching, and continuous improvement.
• Strong team player who collaborates well with Team Leads and Account Managers.

Organization’s Profile: Head Field has been a formidable player in the outsourcing business market for

more than a decade. Started with a vision to help businesses abroad recruit talent from India, our

company now includes other services in its basket of offerings such as Virtual Assistance, Legal Process

Outsourcing, Artifique, Accounting Process Outsourcing, Filming and Editing, IT and many more. We

operate 24/7, serving clients worldwide.

Title: Business Development Associate/ Executive

Location: Sector -57, Noida, U.P

Summary: We are seeking a dynamic and results’ driven "Business Development Executive/ Associate"

to join our team. The ideal candidate will be responsible for identifying and exploring business

opportunities, engaging with corporate B2B clients and facilitating strategies to drive business growth.

This role demands a strategic thinker with excellent communications and negotiation skills.

Job Profile: It is a B2B sales position responsible for developing, maintaining, and growing business

within a diversified line of businesses. Activities include client acquisition, meeting business objectives,

obtaining requisitions/job orders, building client relationships, penetrating client accounts and ensuring

smooth delivery.

Work Responsibilities:

• The candidate will be responsible for generating new leads (lead generation), making

introductory calls, and performing market research to identify and attract potential clients.

• Build effective working relationships with the Clients; be a trusted advisor and a business

advocate.

• Work with the manager to follow up, escalate, and clear blockers as appropriate.

• Conduct market research and competitive analysis to help shape marketing strategies and

identify new opportunities for expansion.

• Maintains an ongoing relationship with prospective clients, continuously assessing and

communicating how Head Field can meet their needs.

• Negotiates terms and conditions for employment services contracts and collaborates with the

operations team to ensure seamless transitions.

• Managing Lead generation activities through various channels, including prospective outreach,

networking, and outreach campaigns.

• Develop and nurture relationships with prospective clients, converting leads into qualified

business opportunities.

• Work closely with the legal team to manage contract creation, review, and finalization, ensuring

compliance and alignment with company policies.

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• Stay up-to-date on market trends, client needs, and competitive landscape to continuously refine

lead generation and sales approaches.

BlackLight Gaming is looking for a top-notch, ambitious and driven Node. js developer who is confident of creating, maintaining and further optimising highly scalable backend supporting our multiplayer mobile games which are played by millions of players. If you're hard-working, enthusiastic, dedicated, have fire in the belly to accept challenges, then BlackLight Games is the place for you.

What You Bring to the team:

• More than 3+ years of experience developing serverless applications using public cloud like Google Cloud/ AWS
• Knowledge of Node. js and frameworks available for it.
• Strong proficiency with JavaScript
• Understanding the nature of asynchronous programming and its quirks and workarounds.
• Distributed system development with an understanding of latency, scalability, scheduling, asynchronous programming, and reliability
• Understanding fundamental design principles behind a scalable application
• Experience with services common to serverless architectures, like: AWS Lambda, DynamoDB, IAM, Firebase Real Time Database, Google Cloud SQL, Cloud Tasks. It’s a bonus if you have worked on Google Cloud Project and Firebase.
• Solid Experience with NoSQL and SQL databases is required with proven experience of creating database schemas that represent and support business processes.
• Integration of multiple data sources and databases into one system.
• Experience with deploying, maintaining, debugging live systems, and end-to-end testing and analysis
• Experienced in creating micro-services based architectures, reusable components
• Experience building REST APIs and other common application architectures on the above services
• Experience building data processing pipelines
• Solid understanding of code, design, and development practices
• General comfort in exploring, assessing, and learning new frameworks
• High levels of integrity and professionalism, and an ability to channel maximum amounts of energy into the role delivering premium customer service at all times
• Adhere to different Project Management methodologies (Agile etc) and leverage different CI/CD tools

Extra Gems for:

• Google, AWS and/or Industry certifications.
• Familiarity with object storage such as AWS S3, Firebase Storage, in-memory caches such as Redis
• Demonstrated performance of threat modeling, risk assessment techniques, code reviews in the context of DevSecOps security
• Knowledge of Application Monitoring using tools like Google Stackdriver
• Broad familiarity with other languages like J2EE, Python as we write some code in these as well.
• Experience with Github and advanced Github features.
• Experience of working in Product industry
• Open source contributions, interesting hobby projects.

Why Us?

• High Growth Startup environment
• Company sponsored courses and education material
• Lots of learning opportunities
• Work with a super-talented team of professionals
• Informal work-culture, Casual Dress Code, multiple outings and trips
• Performance Based Bonus
• Competitive Salary
• Medical Insurance for you and your family
• Subsidies Lunch and Unlimited Snacks, Tea & Coffee in the house at all time

Job Brief

Primary Responsibilities:

• Obtaining in-depth understanding of design and implementation of existing software product
• Performing all phases of software engineering including requirements analysis, design, estimation, and development & testing
• Applying innovation and creativity in design and implementation of features
• Designing reusable components, frameworks and libraries
• Troubleshooting production support issues post-deployment and come up with solutions as required
• Follow the processes defined by the project manager and the organization

General Requirements

• 2+ years of experience in full-stack development in python based technologies.
• Experienced in relational database technologies
• Good in data structures and algorithms
• Good written and verbal communication skills
• Self motivated and willing to learn new technologies
• Experience in AWS cloud technologies is plus

Technologies

• Python, Django
• Angular
• JavaScript, HTML, CSS  technologies
• Must understand AJAX and REST