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At Prolifics, we are currently implementing multiple solutions on PCQA Manager for our development centre in India. This position would be based out of Hyderabad location and is a permanent position.
If you are looking for a high growth company with rock-solid stability, if you thrive in the energetic atmosphere of high profile projects, we want to talk to you today! Let’s connect and explore possibilities of having you onboard the Prolifics team!
Job Title: Manager - PCQA
Primary skills: 7+ years of experience
Location: Hyderabad
Educational Qualification: B.Tech/BE/M.Tech/MCA/M.Sc
JD:
The PCQA Manager is a key role to support the process improvement (CMMI V2.0) initiative that will help assess the quality of the software delivered by a growing Software Development Company to its customers. This role will be part of the PCQA team, which helps the organization sustain SEI CMMI DEV Level 5, upgrade to CMMI V2.0 and support other methodology related initiatives.
- Lead the PCQA team and be flexible to take up assignments within the team such as Coaching, Auditing, implementation, process improvement projects, QMS process improvements, agile practices implementation etc.
- Mentor the team in the development and implementation of QMS aligning to CMMI V2.0 within the organization across geographies
- Identify improvements opportunities in the existing policies, processes, procedures, templates and metrics for the organization
- Define and utilize metrics and reports to manage quality efforts
- Prepare and conduct quality assurance product reviews and prepare projects teams ready for process audits according to the audit plan
- Sound understanding of Process Frameworks/Methodologies like CMMI-Dev, SVC, AGILE SCRUM etc.
- Good understanding of various software development life cycles
- Ability to influence and drive delivery with global senior management
- Attention to detail while keeping a global perspective, willing to deep-dive for data analysis
- Good communication and interpersonal skills to interact with global stakeholders
- Very good understanding of Information security concepts and implementation experience of ISO 27001 and other security standards is a value add
About us:
Prolifics Corporation Limited is a Global Technology Solutions Provider with presence across North America (USA and Canada), Europe (UK and Germany), Middle East & Asia. In India, we have off shore development centers: 3 in Hyderabad & 1 in Pune.
For more than 40 years, Prolifics has transformed enterprises of all sizes including over 100 Fortune 1000 companies by solving their complex IT challenges. Our clients include Fortune 50 and Fortune 100 companies across a broad range of industries including Financial Services, Insurance, Government, Healthcare, Telecommunications, Manufacturing and Retail. We rank consistently in Dream Companies to Work For and Dream Employer of the Year ranking from World HRD Congress, ranked 7 in 2019.
We encourage you to visit us on www.prolifics.com or follow us on Twitter, LinkedIn, Facebook, Youtube and other social media to know more about us.
7–10 years of experience in Data Engineering or Master Data Management.
5+ years hands-on experience with Informatica MDM (Multi-Domain Edition).
Strong understanding of MDM concepts: golden record, hierarchy management, trust/survivorship, data governance.
Proficient in:
Informatica MDM Hub Console, Provisioning Tool, Services Integration Framework (SIF).
ActiveVOS workflows, user exits (Java), and match/merge tuning.
SQL, PL/SQL, and data modeling for MDM.
Experience integrating MDM with upstream and downstream systems (ERP, CRM, Data Lake, etc.).
Knowledge of data quality integration using Informatica Data Quality (IDQ).
Java
Automation Testers
Looking for Automation Testing experts, with at least 5 years for experience in Automation Testing with strong experience in Selenium, Java and SOAP UI.
• Experience: 5–12 Years
• Locations: Chennai, Bangalore, Trivandrum, Cochin
• Notice Period: Immediate to <30 days
Experience:
· 5+ years in Selenium automation tool with Java is must with good communication skills
· Knowledge and hands on in Automation Framework definition and creation
· Identifying the test cases that are candidates for Automation
· Automation Test scripting using Selenium & TestNG
· Automation Test Execution and Test Result Analysis
· Maintenance of test scripts
· Hands on experience in Selenium and debugging the selenium scripts
· Hand on experience in automating webservices using SoapUI
· Hands on experience in configuring CI tools like Jenkins or Maven, and ANT build tool
· Knowledge on API automation
· Hands on experience with estimation and project management
· Working on knowledge on Devops is added Advantange
Responsibilities include
· Identify and define the Automation test scenarios based on the requirements
· Automation test approach defining
· Good scripting knowledge in Java, TestNG
· Good knowledge about Webservices automation using SoapUI
· Designing automation test scripts
· Defect reporting and analysis
· Automation execution report preparation/recommendation
· Identify candidates for automation
· Involve in feasibility study conducting POC
· Maintenance of the scripts
Position: Telecaller (Part-time / Full-time)
Location: Sinhasa IT Park, Dhar Road, Indore
Qualification: Open to all educational backgrounds
Experience: Freshers & Experienced – Both are welcome
Required: Excellent communication skills
Job Type: Flexible – Part-time / Full-time (choose what suits you best)
Preference: Candidates based in Indore
React Native
React.jsWe are a social learning platform that allows us to learn the way we learn best.
If our children are going to learn online we will have to make it social. That’s how learning happens best. We think we’re amongst the first few companies in the world trying to push the boundaries of edtech to a new era of highly social & community-driven learning.
We have raised a Series A led by Accel and Matrix Partners and a select few angels to help us realize this dream.
The role:
We are looking for a seasoned react native engineer to join our team as the lead mobile engineer. More than anything, we are looking for engineers that are eager to learn, and do whatever it takes to build a meaningful company. We are a small team and encourage engineers to wear many hats. Working closely with our founders, senior leaders, product managers, and designers, you will have the unique opportunity to build products that will change how students and teachers learn online and shape the culture of our engineering organization.We are building mobile apps to take online learning to the next level, enabling students to create, express, and share, capture their learning journey as they go.
You may be a good fit if you:
hold yourself and the team to a high bar of engineering standards and champion best practices are not looking to be spoon-fed, take end-end ownership of products to launch through the entire lifecycle care about the quality of code, testability, and extensibility.
not only code, but understand the balance between speed, engineering, and business
are clear and concise in your communication about complex technical topics, products, and status are empathetic to a diverse group of users and peers.
Desired Experience skills:-
Passion for all things Mobile and have built complex Mobile Applications with React Native for at least 2 years.
Have shipped apps on either the iOS App Store or Android Play Store, and are intimately familiar with their workflows.
Comfortable with jest for writing unit and integration tests / appium for end-end testing.
Intuition for usability and UI design, with an ability to balance polish with the constraints oftiming and scope.
Curiosity to remain updated with the newest technologies and frameworks.
Comfort with any of WebRTC/Backend Stack/React JS is a strong plus.
Most importantly, love coding!
FULL-TIME REMOTE WORKING ALSO APPRECIATED!
HyperVerge is a fast-growing AI company started by IITians with presence in Palo Alto, Irving, Bangalore and Ho Chi Minh. Leading Consumer Lenders, Telcos and Financial Services companies use HyperVerge’s Fintech Platform for customer on-boarding, identity verification, fraud check and other services.
This is a chance for you to be working based out of our Client location in Navi Mumbai -- Biggest Indian PSU Bank featured in Fortune Global 500 list
As a Product Support Engineer, you will be responsible to represent HyperVerge and communicate with enterprise customers via telephone, or email for technical/general issues faced by them. To ensure that customer queries are resolved within the SLA and that customers are informed periodically about the status of issues faced by them.
OUTCOMES EXPECTED:
1. Customer Support
- Be the face of HyperVerge for Enterprise Customers on Product/application support. Ensure that their queries are responded to and resolved within the SLA
- Regularly update the customers on queries raised by them with an objective of keeping them informed about the state
2. Issue Management
- Manage the life cycle of the issues reported by Customers through basic diagnosis, documentation of diagnosis and routing of the problem to relevant team
- Act like a representative of the Customer following up with the internal teams to ensure that the issues are resolved within the committed timeline
- Ensure Issue Resolution Dates are within internal SLA. If not, escalate it to the right team member as per internal Escalation Policies
3. Product Understanding:
- Develop an in-depth understanding of HyperVerge's product and technology by troubleshooting, reproducing and determining the root cause for customer reported issues
- Work closely with Product and Engineering teams to find ways to improve the product
- Understand customer challenges and advocate for their needs with cross-functional teams like product management or software engineering
4. Support Process Improvement
- Constantly aim to make the Support Process more efficient by automating regularly performed mundane task
- Work with Product Team for creation and maintenance of the Issues Run Sheet so as to make resolution of future issues more efficient
- Document each and every issue faced by the Customers with the aim of creating a Knowledge Base for future use
- Document troubleshooting and problem resolution steps
Requirements
- Engineering Graduate from CS/IT
- 4 - 7 years of product/application support experience for a SAAS Product
- Excellent written and verbal communication via phone, email and in-person meetings
- Knows programming in at least 1 popular Programming language (Java, JavaScript, Python, etc)
- Experience working in a product-based startup environment will be an added advantage
- Good interpersonal skills
- Willingness to learn new technologies
COMPETENCIES:
1. Clarity and Decision Making
- Has the ability to effectively respond to situations without losing the clarity of long term purpose.
- Has the grasping to understand various boundary conditions in complex situations.
- Uncommonly good at managing difficult situations, escalations, product, people and partnerships related decisions
2. Customer Support
- Capable of taking complete ownership of the issues raised by clients from all channels
- Knowing the products supported in-depth to be able to understand the root cause of issues without involving internal development teams
- Should have basic coding/scripting skills
- Proficiency in common service desk softwares and tools for testing the product
- Ability to work with the clients and internal teams to replicate issues that are reported
3. Customer Delight
- Should take pride in providing high quality service to the client
- Should be assertive of the quality of service being provided to the client as non-negotiable
- Does not cut corners ethically. Earns trust and maintains confidence. Does what is right and not just what is politically expedient.
4. Hard Work and Persistence
- Possesses a strong willingness to work hard and sometimes long hours to get the job done. Demonstrates determination and willingness to go the distance to get something done
5. Flexibility and Adaptability
- Adjusts quickly to changing priorities and conditions.
- Copes effectively with complexity and change.
- Demonstrates ability to learn new things
What you will do:
- Growing industry vertical revenue
- Being the P&L owner for industry vertical
- Being the face of company for existing clients
- Owning the account by ensuring depth (by cross selling) and width (by geographic expansion) of business operations with clients
- Being a strategic consultant to industry vertical clients
- Managing higher escalations and preventing churn
- Ensuring timely collection of payments
- Ensuring business margins
- Managing a team of Regional Business Managers
Desired Candidate Profile
What you need to have:- Post Graduates from tier 1/2 management colleges
- 6-10 years of experience as Key Account Manager/National Manager in a B2B domain
- Proven track record in enhancing revenue through strategic initiatives
- Ability to manage conflicts and negotiate
- Multi-tasking capabilities
Role Overview
First and foremost, we're looking for people who are excited about what we're doing—you don't need to know anything about the HRTech ecosystem, but should be excited to learn.
We're looking for a Customer Support Intern to join our Customer Service Team.
The ideal candidate will have excellent verbal and written communication and problem-solving skills, loads of empathy towards customers. This profile requires high efficiency and the ability to document and improve processes that are high on repetition.
The person in the role will -
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Communicate effectively with internal and external customers via phone, email and chat.
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Attend customer calls to capture notes on customer feedback, action items and next steps.
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Follow up with customers to ensure their technical issues are resolved.
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Evaluate ways to improve customer experience and contribute to development of solutions.
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Liaise with the Operations/ Product/ Sales team.
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Share feature requests and effective workarounds with team members.
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Gather customer feedback and share with our Product, Sales and Marketing teams.
Requirements-
Candidates must have strong written and verbal communication skills and have a desire to learn more about corporate operations.
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Strong team building, time management, and organizational skills.
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Problem solving, creative, organized and detail-oriented.
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Tackle problems in a creative and logical ways and identify solutions
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Should be tech savvy.
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Proficient in using Google Docs, Slides and Sheets.
Note: Please note this is a full time internship opportunity and a person should be available for a minimum of 6 months duration for internship.Benefits
What’s in it for you?
We are a 100% remote company so work from anywhere in India. At Springworks, we invest in the employee experience. Business is not done alone, but by a team. The greatest asset at Springworks are its people and we are on a mission to build the best, most talented and happiest team we can. To be successful in the longer run we cannot do it without a motivated and energized team.We believe in higher education and life-long learning and provide our employees to learn and upgrade their skills and evolve. Competitive Compensation & Benefits and a good Health scheme to take care of their mental, physical and social wellbeing.
Glassdoor rating of 4.8. You got to read it to believe it:
https://www.glassdoor.co.in/Overview/Working-at-Springworks-EI_IE1013270.11,22.htm">https://www.glassdoor.co.in/Overview/Working-at-Springworks-EI_IE1013270.11,22.htm
We are a remote first Company thus, complete Work From Anywhere policy is applicable.
Perks:- Paid Internship (Monthly stipend upto INR: 21,000).
- Rewards and recognitions (Surprise gift/Voucher for Intern of the month).
- Learning & development budget ( Up to INR 21,000/-).
- Monthly reimbursement for Internet expenses - Upto INR 1500.
- Yearly OTT reimbursement (up to Rs.1500 per annum).
- Fitness reimbursement (Up to Rs. 1000 per month).
- Health Insurance.
- Food Allowance/ Reimbursement - Rs. 500 added to your payroll - no bills to be uploaded.
See what our past interns have to say about their experience -https://www.youtube.com/watch?v=1G3a-fkMAtU"> Interns @Springworks
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- You will be managing the recruitment process
- You will be responsible for Sourcing CVs as per job description & ICP through portals
- Attract and hire candidates through various channels and ensure timely hiring of the candidate.
- You will be responsible for uploading and updating candidatures in Applicant tracking system.
- You will be responsible for keeping continuous follow-up with the selected candidates
- You will be responsible for maintaining employee records
- You will be responsible for preparing offer letters
- You will be proficient in reviewing resumes and conducting recruitment interviews
- You will be responsible for background verification check via emails & phone numbers
- Should have good interpersonal skills to handle multiple roles
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