Minimum 5+ Years of Application Support/Development experience. Required Skills include: Java, JSP, JDBC, Servlets, Struts Framework, My Eclipse, NetBeans 5.0, Hibernate, Apache Tomcat Server and Eclipse, HTML, Jquery, Java Script, AJAX with SQL/Oracle DB. Should be able to coordinate with the Vendor for product customization, identifying long term permanent fix for product bugs and implement. Should be able to independently analyse incidents raised by business and provide resolution. Should have SDLC experience i.e. designing & testing customizations / bug fixes. Should be able to support Vendor applications and deploy regular product patches or upgrades or migrations of adaptive nature. Should be able to work with business users to identify opportunities for service improvements, impact assess feasibility of such requests and independently support the business requests for any issues or fixes. This is primarily a support based role, hence resource should flexible enough to work on-call after office hours when the need arises. Prior experience in a support role is an added benefit. Previous experience working on vendor products is a big plus. Good interpersonal and communication skills (verbal and written) Demonstrated ability to work independently, yet be a strong team player Ability to support multiple applications as per work demands Roles and Responsibilities: Analyse and fix incidents for supporting Vendor Products. Work with the business to solve queries. Support the business in creating new/adhoc reports. Work with the Vendor to raise product bugs and customizations and implement fixes/patches/upgrades based on their recommendation. Track issues to closure on regular basis. Support the business for designing and implementing enhancements Vendor Products.
Roles and Responsibilities: ➢ Handle the L1 team of 60-100 members with Clinical and technical capabilities supporting US clients ➢ Manage the work stack assigned to the team with the help of Team Leads ensuring tasks are delivered in timely manner with accuracy ➢ Act as a Mentor to the leads and team members as appropriate ➢ Ensure effective governance and tracking mechanism in place to manage the team ➢ Perform activities for Practice on-boarding as per the agreed time lines ➢ Ensure team adheres to HIPPA or any other security/US Health care regulations ➢ Ensure all incident tickets are kept updated at regular intervals ➢ Highlight/Escalate any tasks stuck due to dependencies from other teams (internal/external) ➢ Timely and accurate update of timesheet ➢ Documentation and analysis of current and future processes