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In a nutshell The CTO will have the extraordinary opportunity to drive the technology and solutions forward as we grow the company for scale. The person will lead multiple teams including Solution architecture, Technical Architecture, Service Management, and various Product Delivery teams. Reporting directly to the CEO, this person will be working closely with the executive management members to drive the company strategy forward. Above all the person will need excellent leadership skills to manage the largest team within the company. What you will do The role provides an opportunity to stamp an indelible footprint on complex and growing solutions. The role provides versatility from making strategic decisions to operational service management. Leading a team of smart people and working with the executive management team will allow you growth opportunity while providing enough space for bringing innovative and problem solving streak out of you. Technology is the engine that drives our growth and you would be in the driving seat. • You will guide Architecture Team to drive technology leadership, creating scalable architecture, frameworks, best practices, coding guidelines and ensuring their adherence. • You will guide the Delivery Teams to ensure reliable and quality releases • You will work with our Sales Team to ensure the right solution is provided to prospects • You will guide our clients for better solutions and you will be the technology escalation point • You will move our Testing team to Automation Testing • You will bring the best SDLC practices such as pair-programming to drive code quality • You will lead The Service Management imbibing ITIL practices for better “ilities“ • Ensure that solution architecture is reusable across products and extensible for future enhancements What you will need • Excellent leadership skills • Excellent interpersonal and organizational skills • The ability to handle diverse situations, multiple projects, rapidly changing priorities, and leading junior developers • Experience in at least one tech team transformation towards better SDLC practices (pair-programming, XP, Scrum, etc.) • Expertise in IT delivery towards internal and external clients • Architecture strength and passion for technology, specifically J2EE stack • Experience in product based companies, ideally e-commerce/ new age businesses preferred with experience of at least one end-to-end product life cycle • Experience in physical server management such as capacity planning, performance, availability, reliability, DR, security specifically DDoS, networking etc. • Engineering degree/ masters from a reputed institute • Can create scalable architectures, have excellent knowledge of design principles and managing non-functional requirements • Self-starter and problem-solver thinking
Minimum 5+ Years of Application Support/Development experience. Required Skills include: Java, JSP, JDBC, Servlets, Struts Framework, My Eclipse, NetBeans 5.0, Hibernate, Apache Tomcat Server and Eclipse, HTML, Jquery, Java Script, AJAX with SQL/Oracle DB. Should be able to coordinate with the Vendor for product customization, identifying long term permanent fix for product bugs and implement. Should be able to independently analyse incidents raised by business and provide resolution. Should have SDLC experience i.e. designing & testing customizations / bug fixes. Should be able to support Vendor applications and deploy regular product patches or upgrades or migrations of adaptive nature. Should be able to work with business users to identify opportunities for service improvements, impact assess feasibility of such requests and independently support the business requests for any issues or fixes. This is primarily a support based role, hence resource should flexible enough to work on-call after office hours when the need arises. Prior experience in a support role is an added benefit. Previous experience working on vendor products is a big plus. Good interpersonal and communication skills (verbal and written) Demonstrated ability to work independently, yet be a strong team player Ability to support multiple applications as per work demands Roles and Responsibilities: Analyse and fix incidents for supporting Vendor Products. Work with the business to solve queries. Support the business in creating new/adhoc reports. Work with the Vendor to raise product bugs and customizations and implement fixes/patches/upgrades based on their recommendation. Track issues to closure on regular basis. Support the business for designing and implementing enhancements Vendor Products.
Roles and Responsibilities: ➢ Handle the L1 team of 60-100 members with Clinical and technical capabilities supporting US clients ➢ Manage the work stack assigned to the team with the help of Team Leads ensuring tasks are delivered in timely manner with accuracy ➢ Act as a Mentor to the leads and team members as appropriate ➢ Ensure effective governance and tracking mechanism in place to manage the team ➢ Perform activities for Practice on-boarding as per the agreed time lines ➢ Ensure team adheres to HIPPA or any other security/US Health care regulations ➢ Ensure all incident tickets are kept updated at regular intervals ➢ Highlight/Escalate any tasks stuck due to dependencies from other teams (internal/external) ➢ Timely and accurate update of timesheet ➢ Documentation and analysis of current and future processes
