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RTC Jobs in Delhi, NCR and Gurgaon

11+ RTC Jobs in Delhi, NCR and Gurgaon | RTC Job openings in Delhi, NCR and Gurgaon

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Global FMCG Brand

Global FMCG Brand

Agency job
via Unnati by Veena Salian
Noida, NCR (Delhi | Gurgaon | Noida)
4 - 6 yrs
₹10L - ₹15L / yr
Forecasting
FP&A
RTC
Marketing analytics
KPI
+8 more

 

Work with a leading FMCG Manufacturing company, and grow with its amazing team.

Our Client is the world's largest FMCG brand manufacturer and exporter with a legacy spanning over 120 years.They are India's first integrated company with a comprehensive product chain. Our client is a billion dollar top line company holding 45% market share in India and 50% share in export market.

 

As a Manager Global FP&A, you will be managing a multitude of responsibilities that are related to forecasting, reporting, Implementation and analytics to improve on the company's product, sales and marketing effectiveness.

 

What you will do:

Marketing and Sales Analytics

  • Performing insightful analysis of sales performance of brands (own and competitors) to highlight key performance/ issues across area/ geographies and facilitating strategic initiatives for improvement
  • Working on Measurement and evaluation of effectiveness of executed marketing promotions
  • Analyzing industry growth trends vis-a-vis own brands and competitors on monthly basis. Identifying gaps, planning and designing territory specific schemes to overcome competition
  • Supporting sales teams with customized data queries, analysis and reports catering to specific business needs
  • Pricing analysis within brands, packs and segments to suggest a competitive price for old/ new brands

Sales force enablement & effectiveness:
  • Identifying outlet gaps in width of distribution/ availability of brands in retail, bars and clubs for the ease of the sales team to focus for the month
  • Designing motivating reward schemes for the sales team with parameters of target achievement (overall volume and focus brands volume)
  • Identifying outlet wise volume potential and plan monthly brand wise volumes to meet monthly regional sales plan (# of outlets 7000+)
  • Evaluating sales team performance on monthly basis and computing incentive payouts and rewards
  • Deriving frequency of visiting outlets basis value potential of the outlet - used to design PJP (Permanent Journey Plan) for better coverage of outlets by sales executive

Forecasting Sales:
  • Projecting secondary sales volume for a horizon of 3 financial years and estimaing manufacturing unit requirements
  • Forecasting yearly/ quarterly/ monthly/ weekly volume plans and identifying opportunities & risks
  • Planning Monthly volume plan for brands and packs prediction on industry growth trends and sales inputs

Monthly Operations Review Report (MOR):
  • Reporting on budget achievement, growth (volume and value) for the month and year till date
  • Executive summary highlighting- environmental challenges and mitigation plan, market summary (Trade, Manufacturing, Supply Chain, Sales, Marketing) on what worked well/ what can work better vis a vis action points, issues performance achievements/ issues; to be submitted to the top management of the organization

Route to Consumer (RtC):
  • Becoming a Project Lead for all regional implementation, requirements and smooth execution of RtC project

Perfect Outlets:
  • Creating Segmentation of outlets based on Gross Sales Value (GSV) contribution to region
  • MAking a Selection of top outlets based on value and profile of outlets to be transformed into perfect outlets
  • Measuring parameters of Quality, Distribution, Visibility, Price, Promotion and Persuasion of an outlet and develop plan for improvement
  • Training sales executives and third-party auditors on guidelines of retail outlet planogram and evaluating

Online Daily Sales Report:
  • Measuring availability of brands in outlets on a weekly basis and providing targets to fill gaps
  • Measuring and monitoring coverage of frontline sales team

Miscellaneous Activities:
  • Making management presentations for review
  • Preparing monthly and quarterly financial reports of various oversee distributors
  • Adhering to accounting standards / ensure financial compliance in conjunction with international law and corporate accounting standards including export / import documentation as FEMA and RBI regulations
  • Checking International Trade Marketing expenses inline of approval provided
  • Preparing and checking Quarterly TME approval to be provided to distributors
  • Creating an Analysis report on budgeted expenditure and actual expenditure of TME
  • Maintaining dialogues and working relationship with overseas distributors.
  • Managing receipts & vendor payments for exports receivables (AR)
  • Implementing a Business Intelligence tool and dashboard reports
  • Supporting management team and the Heads of Department with data-driven analysis

 

What you need to have:

 

  • Either B.Tech & MBA or B.Com & MBA
  • Worked on Sales Analytics for a FMCG company in food and beverage space of 500 crores plus size.
  • Worked in the Domestic / Export division handling distributors, channel partners, dispensing customer and trade schemes
  • Worked on sales budget analytics (revenue) as well as rationalization of spends (cost optimization of schemes)
  • Possesses data collation and aggregation skills from multiple sources both internal and external to the organization.
  • Comfortable working with large amounts of data and run historical analytics as well future trend progression to drive business unit objectives.
  • Sales AOP, Forecast, Pricing, Expenses
  • Working with Head Sales, Preparing various reports through BI Tools
  • Strong Quantitative & Analytics abilities
  • Experience with Global Financial Planning & Analysis
  • Adaptive, willing and able to work with different time zones to get the work completed
  • Advanced computer software skills, including writing macros in Excel and other accounting packages
Read more
Advisory firm focusing on Global CSR initiatives.

Advisory firm focusing on Global CSR initiatives.

Agency job
via PinnacleU HR by Tanuj Kataria
Delhi
1 - 3 yrs
₹4.5L - ₹6L / yr
Business Development
Lead Generation
Sales
Direct sales

Key Responsibilities:


- Identify, pursue, and secure new business opportunities through networking, cold calling, outbound campaigns, and direct meetings.


- Conduct market research to understand client needs, industry trends, and competitive positioning.


- Engage potential clients through calls, emails, presentations, and meetings to pitch company offerings effectively.


- Understand client requirements and provide tailored solutions that align with their needs.


- Prepare and deliver compelling sales proposals, presentations, and follow-up communications.


- Manage the entire sales process from lead generation, qualification, proposal, negotiation, to closing the deal.


- Maintain a detailed and updated database of leads, prospects, and sales activities using CRM tools.


- Achieve and exceed monthly, quarterly, and annual sales targets.


- Collaborate closely with internal teams (marketing, operations, and service delivery) to ensure a smooth client onboarding and satisfaction process.


- Provide regular sales forecasts, pipeline updates, and performance reports to management.


Requirements:


1. Bachelor's degree in Business, Marketing, or a related field.


2. 1+ years of experience in business development or end-to-end sales roles.


3. Proven track record of meeting or exceeding sales targets.


4. Excellent communication, negotiation, and interpersonal skills.


5. Self-driven, proactive, and capable of working independently.


6. Familiarity with CRM systems and sales performance metrics.

Read more
Alyke
Delhi, Gurugram, Noida, Ghaziabad, Faridabad
4 - 7 yrs
₹15L - ₹25L / yr
skill iconReact Native
UIUX
UIUX RESPONSIVENESS
MOBILE APP

Job description


About the Company

Alyke, recognized as India's first friendship app, is revolutionizing how people connect and build lasting friendships. With over 1 million users, we stand out for our innovative matching algorithm that connects people based on shared interests and proximity. Join a passionate team dedicated to reshaping the landscape of social connections while working on exciting, user-centric projects.


Role Overview:

We are seeking a highly skilled and experienced Senior Mobile Application Developer to lead the development of cutting-edge mobile applications using React Native. The ideal candidate will have a deep understanding of cross-platform development, UI/UX design, and advanced integrations such as CleverTap, Firebase, Firestore Chat, Sentry, Adapty, and in-app purchases. You will play a key role in ensuring the security, scalability, and performance of our applications while collaborating with cross-functional teams to deliver world-class mobile experiences.




Application Development:

  • Design, develop, and maintain high-quality mobile applications using React Native for both iOS and Android platforms.
  • Ensure cross-platform compatibility, responsiveness, and optimal performance across devices.


Integrations:

  • Implement and manage integrations with third-party services such as:
  • CleverTap for user engagement and analytics.
  • Firebase (Firestore, Realtime Database, Cloud Messaging, Dynamic Links) for backend services.
  • Firestore Chat for real-time messaging features.
  • Sentry for error tracking and monitoring.
  • Adapty for subscription management and in-app purchases.
  • Ensure seamless integration of in-app purchases and subscription workflows.


CI/CD Pipeline Management:

  • Set up and maintain CI/CD pipelines using Bitrise and Fastlane for automated builds, testing, and deployments.
  • Automate the release process to the App Store and Google Play Store, ensuring compliance with platform-specific guidelines.
  • Manage code signing, versioning, and release notes as part of the deployment process.


UI/UX Implementation:

  • Collaborate with designers to translate UI/UX designs into functional, intuitive, and visually appealing interfaces.
  • Implement smooth animations and transitions to enhance user experience.


State Management and Architecture:

  • Implement robust state management solutions using libraries like ReduxMobX, or Context API.
  • Follow best practices for application architecture and code organization.


Security Best Practices:

  • Implement security best practices to protect user data and application integrity.
  • Ensure compliance with data protection regulations (e.g., GDPR, CCPA).
  • Secure API communications, authentication, and authorization mechanisms.


Performance Optimization:

  • Identify and resolve performance bottlenecks to ensure smooth and responsive applications.
  • Optimize applications for speed, scalability, and resource efficiency.


Collaboration and Leadership:

  • Work closely with backend developers, designers, and product managers to deliver high-quality features.
  • Mentor junior developers and provide technical guidance to the team.
  • Stay updated with the latest trends and technologies in mobile development.


Qualifications:


  • Bachelor’s degree in Computer ScienceEngineering, or a related field (or equivalent experience).
  • 5+ years of experience in mobile application development, with at least 3+ years of hands-on experience in React Native.
  • Proven experience with CleverTapFirebaseFirestore ChatSentryAdapty, and in-app purchases.
  • Hands-on experience setting up and managing CI/CD pipelines using Bitrise and Fastlane for automated deployments.
  • Strong portfolio showcasing mobile applications developed and deployed to the App Store and Google Play Store.
  • Experience with native mobile development (iOS/Android) is a plus.
  • Familiarity with agile methodologies and project management tools (e.g., Jira, Trello).



Technical Skills:

  • Proficiency in JavaScript/TypeScript and React Native.
  • Experience with state management libraries like Redux or MobX.
  • Strong understanding of RESTful APIs and GraphQL.
  • Expertise in Bitrise and Fastlane for CI/CD automation.
  • Knowledge of security best practices for mobile applications.


Soft Skills:

  • Excellent problem-solving skills and attention to detail.
  • Strong communication and collaboration skills.
  • Ability to work in a fast-paced, team-oriented environment.



Why Join Us?

  • Impactful Work: Lead the development of innovative mobile applications used by a global audience.
  • Cutting-Edge Technology: Work with the latest tools and technologies in mobile development.
  • Collaborative Environment: Be part of a supportive and innovative team that values creativity and professional growth.
  • Competitive Compensation: Enjoy a competitive salary, comprehensive benefits, and opportunities for career advancement.


Bonus:

  • Familiarity with testing frameworks for mobile apps.
  • Experience working in fast-paced startup environments.
Read more
League11

at League11

1 video
1 recruiter
Mayank Singh
Posted by Mayank Singh
Gurugram, Delhi, Noida, Ghaziabad, Faridabad
2 - 5 yrs
₹6L - ₹15L / yr
skill iconReact Native
skill iconKotlin
skill iconiOS App Development
skill iconJavascript
We are looking for a React Native developer interested in building performant mobile apps on both the iOS and Android platforms. You will be responsible for architecting and building these applications, as well as coordinating with the teams responsible for other layers of the product infrastructure. Building a product is a highly collaborative effort, and as such, a strong team player with a commitment to perfection is required.

Roles & Responsibilities:
- Work as part of a team to build React Native iOS / Android applications for Full Stack's clients.
- Architect, build and maintain excellent React Native applications with clean code.
- Implement pixel perfect UI's that match designs.
- Implement clean, modern, smooth animations and transitions that provide an excellent user
experience.
- Integrate third-party API's.
- Write unit and integration tests.
- Release applications to the Apple and Google Play stores.
- Work with native modules when required. - Interface with clients via Zoom, email, etc.
- Work with modern tools including Jira, Slack, GitHub, Google Docs, etc.
- Be part of a community of React Native developers who share knowledge and help each other as problems arise.
- Follow Full Stack's detailed development process.

Requirements:
- 2+ years of professional experience working with React Native. - 3+ years of professional software development experience.
-- Meaningful experience working on large, complex systems.
- Ability to take extreme ownership over your work. Every day is a challenge to ensure you are
performing to the expectations you and your team have agreed upon, both in regards to estimates and to the general process.
- Ability to identify with the goals of Full Stack clients and dedicate yourself to delivering on the
commitments you and your team make to them.
- An understanding of React Native best practices and a commitment to following them.
- Ability to work through new and difficult React Native issues and contribute to libraries as needed.
- Ability to create and maintain continuous integration and delivery of React Native applications.
- A positive mindset and can-do attitude.
- Forensic attention to detail.
- English skills (ability to effectively communicate via written and spoken English).
- A passion for software development. It's not just your career, it's also your hobby. You're constantly striving to learn new things and improve. You follow industry news, regularly tinker with new technologies, and read books and blogs to keep your skills current.
- You work well within a team environment and enjoy working in the office with your colleagues.
Read more
Sartia Global

at Sartia Global

2 recruiters
HR Sartia
Posted by HR Sartia
Noida
1 - 4 yrs
₹2L - ₹7L / yr
skill iconPHP
MySQL
skill iconLaravel
skill iconCodeIgniter
RESTful APIs
  • Discussing project aims with the development team.
  • Designing and building web applications using CodeIgniter.
  • Troubleshooting issues in the implementation and debug builds.
  • Working with front-end and back-end developers on projects.
  • Testing functionality for users and the backend.
  • Ensuring that integrations run smoothly.
  • Scaling projects based on client feedback.
  • Recording and reporting on work done in Codeignitor/Laravel
  • Maintaining web-based applications.
  • Presenting work in meetings with management.

Desired Candidate Profile

  • Experience working with PHP, performing unit testing, and managing APIs such as REST.
  • A solid understanding of application design using Codeignitor/Laravel.
  • Knowledge of database design and querying using SQL.
  • Proficiency in HTML and JavaScript.
  • Practical experience using the MVC architecture.
Read more
Rezo.AI
Aditya Deo
Posted by Aditya Deo
Noida
3 - 6 yrs
₹12L - ₹15L / yr
Account Management
Key account management
Sales
Direct sales
Global marketing
+3 more

About Us

We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analysing customer interactions at scale. We assist across multiple voice and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.

 

Problem we are solving

In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.

 

Responsibilities:

  • Serve as the lead point of contact for all customer account management matters
  • Build and maintain strong, long-lasting client relationships
  • Negotiate contracts and close agreements to maximize profits
  • Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
  • Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
  • Prepare reports on account status.
  • Good knowledge of SaaS and IT sales.
  • Collaborate with sales team to identify and grow opportunities within territory
  • Assist with challenging client requests or issue escalations as needed

 

Requirements and skills

  • Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
  • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
  • Solid experience with CRM software and MS Office (particularly MS Excel)
  • Experience delivering client-focused solutions to customer needs
  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
  • Excellent listening, negotiation and presentation abilities
  • Strong verbal and written communication skills
  • BA/BS degree in Business Administration, Sales or relevant field

 

Life at Rezo.AI

  • We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
  • A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
  • Practice autonomy, open communication, growth opportunities, while maintaining a perfect work-life balance.
  • Go on company-sponsored offsites, and blow off steam with your work buddies.

 

Read more
Rezo.AI
Aishwarya Srivastava
Posted by Aishwarya Srivastava
Noida
6 - 10 yrs
₹5L - ₹15L / yr
IT security
Data security
ISO 27001
ISO/IEC 27001:2005
Firewall
+2 more

About Us 

Rezo.ai is an AI-Powered Contact Centre that enables enterprises to enhance customer experience and boost revenue by automating and analyzing customer agent interactions across multiple channels including voice, email, chat/WhatsApp, and social, at the required scale, whilst training agents with minimal costs 


How do we do it 

Rezo’s AI-Powered contact center leverages ground-breaking technologies in AI, ML, ASR, NLP, RPA, and predictive intelligence to transform customer experience and reduce costs by automating, analyzing social media, whilst coaching them.


Overview

Providing leadership in the information security space, helping ensure ISO and GDPR certification, and establishing, maintaining, and enforcing our security policies. Working closely with our business and technology teams to ensure awareness and adherence to the policies and procedures established.

To ensure that the security solutions being designed and delivered are aligned with the enterprise security architecture, supporting the transition of the security architecture from its current to its planned future state.

To lead and provide strategic oversight to ensure and assure the beneficial and cost-effective security change across key accounts, through the evaluation of business strategies and requirements providing advice, guidance and assurance.


Role & Responsibility

  • Provide security advice and guidance to business and delivery teams ensuring solutions are consistent with the enterprise security roadmap whilst balancing business values and security risk.
  • Recommend changes to IT systems to bring them into compliance with security policy, standards, blueprints and roadmaps.
  • Influence stakeholders to adopt architecturally sound approaches to the management of risk.
  • Advise on the translation of business requirements into secure IT solutions and migration roadmaps.
  • Preparation and documentation of standard security operating procedures and protocols
  • Recommend technical solutions and new security tools to help mitigate security vulnerabilities and automate repeatable tasks
  • Advise on alternate solutions and countermeasures to mitigate identified information risks.
  • Provide assurance that identified solutions or countermeasures mitigate identified information risks.
  • Write comprehensive reports including assessment-based findings, outcomes and propositions for further system security enhancement
  • Implements security improvements by assessing the current situation; evaluating trends; anticipating requirements.
  • Keeps users and businesses informed by preparing performance reports; communicating system status, and owning security incidents when they arise.

 

Technical Skills Required

  • Proven experience in the design, implementation and operation of scaled IT security services and capabilities, ideally within a large government organization or complex large-scale multi-supplier organization.
  • Strong technical aptitude and exposure to ISO 27001 or similar-based security policies and standards.
  • Excellent communication skills, with the ability to articulate complex technical issues into business-focused terms and communicate with Stakeholders.
  • Knowledge of GDPR, its business implications and the merits of various technical approaches
  • Expertise in IT security risk in a business context
  • Exposure to web application security and penetration testing.
  • Exposure to securing the software development life cycle and to project management disciplines.
  • Excellent organizational and technical documentation skills.
  • Strong understanding of Information Security including threats, attacks, and vulnerability management.
  • Deep understanding of secure development practices, with practical experience of cyber security, privacy protection, cloud security, identity management, situations awareness, protective monitoring, security operations, risk management and reporting.
Read more
Womenswear Fashion-Tech Startup

Womenswear Fashion-Tech Startup

Agency job
via Unnati by Sarika Tamhane
NCR (Delhi | Gurgaon | Noida)
5 - 7 yrs
₹10L - ₹15L / yr
Art director
visual communication
Visual Designing
Image editing
Videography
+7 more

Are you looking to take the next step in your career? Be part of a promising fashion tech start-up and convert your creative vision to reality.

 
Our client is a 4 year old Fashion brand which has created waves in the women's work-wear section. They are providing the best western designs that fit Indian women of all shapes and sizes, and are catering to women across the globe, through their website and other ecommerce sites. Their premium range of outfits are already a rave with tens of thousands of working women in the metropolitan cities.
 
They have successfully collaborated with well known designers to create stylish pieces in luxury fabrics and plan to introduce accessories as well. The founder is an IIM-K alumna who has personally worked on the need of comfort wear by creating specific fits and tailor made-made clothes that works well with their customers.
 
As a Creative Director / Visualizer, you will be leading our graphic design team & leading marketing design ideation.
 
What you will do:
  • Being responsible for all visual communication design & creation across all platforms
  • Working closely with the Head of brand to develop new concepts and campaigns - long term and short term.
  • Handling end to end responsibility from conceptualisation of campaigns/ content to execution
  • Being responsible for managing 3-4 member visual design team including graphic designers, image editors, videographer/ editor
  • Day to day job will entail : Social media content development ; Website content ; Performance marketing content

 

What you need to have:
  • 4-5 years of experience with Visual communications / graphic design including concept development to execution
  • Should have worked extensively on designing for social media platforms like Instagram, Facebook etc
  • Savvy with all graphics softwares - AI, Corel, Procreate, Photoshop, videography and video editing, Adobe Premiere
  • Education - Fashion Communications graduate from reputed institutes
Read more
Wealth Management Solutions Company

Wealth Management Solutions Company

Agency job
via Unnati by Seemi Ejaz
Remote, Faridabad, NCR (Delhi | Gurgaon | Noida)
2 - 4 yrs
₹8L - ₹12L / yr
Financial Modeling
skill iconPython
Equity
Audit
Finance
+6 more
Our client is an equity advisory and research consulting firm, providing comprehensive wealth management solutions to organisations, HNIs and other companies. They are also engaged in providing consulting services to Financial Institutions on sophisticated product formations and execute research to provide strategies to be deployed in different offerings.
 
The team is founded by an MDI graduate and an ex-Research Head of a Billion Dollar Hedge Fund, who has brought in his immense investment knowledge and experience into the firm. They also provide remote working opportunities to ones who are keen to make their career in equity research.
 
As an Equity Research Analyst, the candidate will work directly with the Fund Manager and will be expected to gather, track and analyze relevant data, update models/analysis, present findings to Fund Manager, so that the fund can make sound / data and evidence based investment decisions.

What you will do:

  • Creating and updating proprietary models/spreadsheets for the prospective investments
  • Analysing financial information and conducting analytic and strategic research.
  • Inputting data into proprietary financial models and ensuring the accuracy of data and output based on the data.
  • Creating Automations using VBA and other tools wherever needed.
  • Compiling historical data in respect of stocks and companies from publicly available sources.
  • Updating and maintaining databases to track relevant financial, economic or other indicators which may be relevant to the sector and/or region under coverage
  • Assisting with other company and industry related analysis as may be required by the Fund Manager
  • Monitoring relevant market news and information
  • Assisting with the preparation and development of research reports, industry primers and marketing presentations.



What you need to have:
 
  • Financial Modelling Experience is a must and a person should be excellent at this. This is the main part of the job along with research on the Financial Numbers
  • Excellent understanding of Financial Statements and Accounting Standards.
  • Qualified CA
  • Financial Statements Audit experience preferred
  • The ability to work independently and proactively
  • Person should be passionate for Equities
  • Strong proficiency in Advanced Excel, VBA.
  • Proficiency in data science tools and languages (SQL and Python) will be considered as a great positive but not a necessary requirement
Read more
Aakash Edutech

at Aakash Edutech

1 recruiter
Sunil Yadav
Posted by Sunil Yadav
NCR (Delhi | Gurgaon | Noida)
3 - 5 yrs
₹13L - ₹20L / yr
skill iconJavascript
skill iconReact.js
skill iconAngularJS (1.x)
skill iconHTML/CSS
SQL
  • Experience working with HTML5, CSS3 in user interface design.
  • Understanding of web technologies including one or more of the following:, Javascript (React, Angular, Node, D3, etc.)
  • Expert knowledge on CSS preprocessors like Sass and LESS
  •  Experience on  RESTful API.
  • Strong typography, layout and visual design skills.
  • Good exposure to databases, SQL queries
  • Good analysis skills in order to troubleshoot and resolve the problems.
  • Creative to suggest ways to simplify the UI workflows
Read more
Embarc Information Technology P Ltd
Shailendra Bansal
Posted by Shailendra Bansal
Noida, Agra, NCR (Delhi | Gurgaon | Noida)
1 - 5 yrs
₹2L - ₹5L / yr
Python etc.) — we don’t want you doing repetitive work!...
managing scheduled maintenance Maintaining a knowledge base of known issues...
Customer Success
Tech Support
Embarc was established in 1994 and has established itself as a leading company in providing solutions for location based services. We have developed Find’n’Secure web based real time GPS Tracking and Fleet Management Software. We also have Find’n’Secure for Mobiles. We supply different kind of GPS trackers and accessories depending on the need of tracking (Vehicles, children, pets, ships, airplanes etc.). We have partners in more than 45 countries. We have now launched Find’n’Secure Ver 5.0. We have also launched FnS Apps for Android and iOS platforms. We are looking for a bright Technical Customer Success Specialist to provide enterprise level support to our customers via phone, web, email, chat and other support channels as required. Responsibilities: Take ownership of customer issues reported and see problems through to resolution Research, diagnose, troubleshoot and identify solutions to resolve customer issues Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams Provide prompt and accurate feedback to customers Ensure proper recording and closure of all issues Prepare accurate and timely reports Document knowledge in the form of knowledge base tech notes and articles
Read more
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