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Job Title: ServiceNow Developer

📍 Location: PAN India

🏠 Work Mode: Hybrid – 3 Days Work from Office, 2 Days WFH

🕒 Shift Timings: 9:30 AM – 6:30 PM IST

✅ Key Requirements:

• Total Experience: 4–7 years
• Relevant Experience in ServiceNow: Minimum 5 years
• Project/People Management: Strong experience managing end-to-end ServiceNow implementations and delivery cycles

🛠️ Primary Skills:

• 5+ years of hands-on experience in ServiceNow platform (including modules like ITSM, ITOM, GRC, SecOps, or IRM preferred)
• Ability to lead technical teams and drive requirements, development, testing, and delivery phases
• Proficient in ServiceNow customization, scripting, workflows, and integrations

🧩 Secondary Skills:

• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)
• Experience with Microsoft Project for planning and tracking activities

🎯 Responsibilities:

• Act as the single point of contact for all ServiceNow-related project activities
• Drive project execution, track milestones, and deliverables
• Liaise between technical teams, business stakeholders, and vendors
• Ensure compliance with client standards and delivery expectations

Prepare and present reports, dashboards, and project documentation

Dear Candidate,

Greetings from HCL Technologies Ltd.

• Make sense of Cyber security and compliance frameworks that apply to your business or industry
  • Identify business risks, taking into account the role of your hosting service provider
  • Determine which Cyber security controls are required to mitigate your identified risks
  • Improve collaboration and communication during Cyber security Incident mitigation and response.
  • Establish the necessary framework based on NIST Framework to maintain and continually improve your information security program over time based on evolving scope and emerging risks
  • Document and track efforts for evidence collection and audit preparation

• will have primary responsibility for coordinating and implementing effective Cyber Security management across the account. This role will ensure that all Supplier obligations are met regarding compliance with Security guidelines, data protection, regulations, Supplier policies, and key controls.
• provide implementation and ongoing operation of Security management framework;
• be responsible for coordinating activities to address the key Security risk exposures;
• ensure Security awareness training of, and assistance in the implementation of robust Security management practices across Security operations;
• direct the design of controls to address emerging or new Security risk and compliance requirements;
• carry out regular and frequent assurance reviews of the design and operating effectiveness of Security controls;
• implement, monitor and report on key Security risk indicators to identify and address emerging risks;
• coordinate with other Service Providers and Security functions, to facilitate client’s audits and inspections;
• manage and report on responses and actions to address Security audit points, inspection deficiencies, or control weakness identified during normal operations.
• review outcome of cyber security risk assessment, timely implement open action items and report progress to stakeholders
• incorporate vulnerability testing as an integral part of change management
• Should have good knowledge of Cyber Security Framework and controls
• CISA ,CISM or CISSP certification should be preferred.
• Have good understanding of Security policy and process along with ITSM process.