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Duties and Responsibilities: Technical Consultant Be able to achieve understanding of Seclore products and gain expertise Responsible for technical implementation and upgrade of Seclore product Responsible for handling technical conversations with client’s IT team Responsible for understanding and learning the new concepts that customer will introduce you to Understand the processes at customer end as far as technical implementation is concerned. Understanding and documenting the customer infrastructure Perform testing of new features before upgrading in the production environment Handle multiple technical deployments at the same time with varying degrees of complexities Work with the support and engineering team with assorted expertise Multitasks and works well in a fast-paced environment Train users in IT systems Trainer Work with leadership and internal teams to understand requirements / expectations and objectives Acquire knowledge on Seclore solutions, underlying technologies and market drivers in order to develop the appropriate training Design course curriculum to meet training objectives for the targeted audiences Develop training programs, selecting the appropriate training method to meet learning objectives and to suit the intended audience Team up with the appropriate internal or external resources for production of self-paced training or video training Produce and publish training schedules Deliver training using the most appropriate training technique As required, coordinate with subject matter experts to augment the delivery of training Test participants on the knowledge that was imparted and share feedback with the appropriate leaders in the organization Keep and report data on completed courses, absences, issues etc. Observe and evaluate the effectiveness of training programs. Make improvements as necessary Organize, facilitate forums of interaction, learning and action for the relevant audiences Create domain and industry practice documents and share best practices within the organization Skills and Competencies Technical Consultant: Essential o Ability to understand and interpret the complex architecture of client’s environment and based on the understanding create the design and architecture document for implementation of Seclore product o Strong knowledge on webserver, application servers (For e.g. Apache, Tomcat, IIS, WebLogic). Detailed knowledge about the configuration parameters o Should have a good understanding and working knowledge on SSL, Exchange, DNS, Understanding of basic firewall concepts, DMZ, reverse proxy o Proactive thinking with “can do” attitude o A team player with excellent communication skills, both verbal and written o Analytical mind with problem-solving abilities o Customer service orientation Preferred o Knowledge in OS (Server OS, Windows 7, 8, 8.1 and 10) o Industry certifications like MCSE, MCP, RHEL Certifications: MCSE, MCP o Knowledge of computer security procedures and protocol. o Have a good understanding and working knowledge of Databases like Oracle/MSSQL, LDAP Trainer: Essential o Proven experience as trainer o Phenomenal communication, presentation and public speaking skills Preferred o Understanding of effective teaching methodologies and tools o Willingness to keep abreast of new techniques in training
