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At PwC, our purpose is to build trust in society and solve important problems. We’re a network of firms in 157 countries with more than 208,000 people who are committed to delivering quality in Assurance, Advisory and Tax services.

Within Advisory, PwC has a large team that enables government organisations to transform and provide better service to citizens and optimize operations. The open position is for a candidate who desires to work with government clients and bring about a change in society. A successful candidate will be expected to work pro-actively and effectively on multiple client engagements over the period of time and take ownership of the entire project delivery he/she entrusted with.

Proposed role requires a candidate with relevant experience in Enterprise/Solution Architecture. He/She would have lead the process improvement and solution conceptualization and handled large integrations involving the latest technologies in the field of solution architecture. The architect should have a successful track record in managing and implementing e-government projects with particular focus on business components, and has contributed to the IT Strategy, maintenance of the information strategy and use architecture to support business and process change.

The candidate should strong interpersonal skills, who not only enjoys the challenge of working with other team members but externally with a diverse, senior-Government officials across varied Ministries and PSUs. Recent experience and understanding of the Indian business ecosystem and government initiatives is a must.

The candidate will be required to showcase excellent communication skills and will have demonstrated consistently the skill and capability in delivering impactful and insightful projects in the past. He/she will also be required to participate in client meetings and, during the course of a project, will be responsive to client enquiries, eventually leading the delivery engagement.

They will also be expected to contribute to Practice or Firm development. This may be adjudged in various ways such as serving as a mentor to other team members, by leading training/development initiatives, contributing to thought leadership papers, assisting other network firms etc.

Positions are with PwC’s Government and Public Service (G&PS) practice, which works

with Central & State Governments, PSUs, donor agencies etc. The position can be based in Delhi or Kolkata. However the ideal candidate should not have any constraints to travel for work related opportunities, whether domestic or internationally.

Roles & Responsibilities:

Provide input to team for presenting assessment and analysis findings in EA framework to stakeholder on matters related to strategy, organizations, and governance.
Provide support and assistance in selecting the most appropriate EA approach for detailed development with focus on increasing its effectiveness.
Work with team members and provide inputs in developing architecture and standards with emphasis on various aspects of EA.
Work with other team members to develop the broad structure of EA framework with focus on governance decisions, structures and mechanisms to primarily elevate the role and impact of enterprise architecture within government departments, and to ensure that architecture thinking permeates in the ecosystem.
Coordination between selected agencies/SI and purchaser/Department for technical issues.
Share lessons learned and best practices across programs, building relationships with stakeholders and brokering relationships at all levels.
Coordination of project Governance arrangements, Post Project Reviews, Programme level workshops.
Issue tracking and resolution, status reporting and monitoring, service Level Agreement (SLA) monitoring.

Educational Qualifications

Post-Graduation: MCA/MSc/M.Tech (Computer Science, Information Technology, Electronics).
Graduation: BE/BTech (Computer Science, Information Technology, Electronics).

Certifications

Having one or more of the following certifications will be an added advantage:

TOGAF
PMP
Prince 2

Work Experience

Have 9 years+ of experience of working on ICT projects, with demonstrable experience on enterprise architecture and interoperability issues.
Have hands-on experience working with major architecture components: business process, information, and infrastructure.
Previous experience as a successful enterprise architect for government is highly desirable.
Demonstrated experience in inter-platform application design and implementation.
Experience and proficiency with data modelling and data architecture of highly scalable, multi-tenant environments.
Experience in the field of Software Development, software project implementation
Experience in prevalent project methodologies e.g. Agile and its estimation
Knowledge of new age technology like microservice, devops and API architecture.
Have good skills in strategic planning and policy level document development.
Experience of working with Government (Central, State, ULBs)/related agencies is preferred in India or internationally.
Extensive experience in designing systems and propose innovative solutions.
Experience in working in Government sector will be added advantage
Experience in Oracle suite like Oracle database, Exadata, WebLogic, Oracle SOA , Oracle IDM will be preferred.

Tools & Techniques

Candidate should have experience in various EA tools like IBM Rational rose , EA Modelling tool, Erwin, Bizzdesign, Software AG etc.
Thorough knowledge of MS Excel, Power Point and other project management tools.

Required Skill Sets

Conduct assessment and analysis not limited to working knowledge and experience with application process improvement techniques and best practices, software engineering concepts and project management methodologies.
Ability to review different software architecture document, technical design document etc.
Conduct consultation on application and software with related stakeholders
Work with team members and provide inputs in developing architecture and standards with emphasis on the ICT aspects of EA
Design, develop and implement interoperability framework .Provide inputs on EA related to data - storage, access, sharing and exchange and application – cross-cutting application capabilities
Contribute to various development of all reference models
Proven experience in providing service to internal stakeholders to achieve successful project outcomes. Hands-on approach to project management.

Personality traits (desired)
- Strong communications skills, both written and verbal. Communicating passion, energy, intensity, and excitement in a direct, apolitical, way.
- Ability to handle complex assignment independently.
- Ability to work with ambiguity. Taking a systematic, structured view of situations.
- Team player - Work in a large team with people from diverse backgrounds.
- Ability to interact with client (senior government officials).
- Driving to root causes and able to identify trends, process improvement opportunities and broader business implications.
- Demonstrating willingness to ‘get hands dirty’ and developing a problem-solving attitude.
- Plans, manages and drives own efforts to successfully deliver client commitments.
- Willingness and ability to handle multiple projects with competing deadlines, working with individuals who have different working styles, and managing challenging expectations.
- Taking ownership of each project by doing what is needed at all phases of the process, anticipating next steps and not waiting to be told what to do.
- Ability to prioritize in own workload to realign resources where/when needed.
- Strong personal and professional presence and self-confidence, capable of working effectively with senior team as well as all other levels.
- High drive, energy and work ethic; creative, flexible and adaptive in leading change.
- Engaging interpersonal style and excellent relationship building skills, with the desire and ability to coach and mentor team members.
  
  The skills we look for in future employees:
  
  All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, ‘The PwC Professional’. The PwC Professional focuses on five core attributes; whole leadership, business acumen, technical capabilities, global acumen and relationships. We use this framework to recruit, develop and assess our people, at all grades and all areas of our business, because we expect all of our people to be leaders

Position Title: Enterprise Architect Expert	Grade/Level: Principal Consultant
LoS: Advisory	Sub LoS/SBU: Government & Public Sector
Location: New Delhi/Jaipur	Position Type: Full time
Subject Matter Expertise: Enterprise/Solution Architect

Job Summary

Positions are with PwC’s Government and Public Service (G&PS) practice, which works

Roles & Responsibilities:

Provide input to team for presenting assessment and analysis findings in EA framework to stakeholder on matters related to strategy, organizations, and governance.
Provide support and assistance in selecting the most appropriate EA approach for detailed development with focus on increasing its effectiveness.
Work with team members and provide inputs in developing architecture and standards with emphasis on various aspects of EA.
Work with other team members to develop the broad structure of EA framework with focus on governance decisions, structures and mechanisms to primarily elevate the role and impact of enterprise architecture within government departments, and to ensure that architecture thinking permeates in the ecosystem.
Coordination between selected agencies/SI and purchaser/Department for technical issues.
Share lessons learned and best practices across programs, building relationships with stakeholders and brokering relationships at all levels.
Coordination of project Governance arrangements, Post Project Reviews, Programme level workshops.
Issue tracking and resolution, status reporting and monitoring, service Level Agreement (SLA) monitoring.

Educational Qualifications

Post-Graduation: MCA/MSc/M.Tech (Computer Science, Information Technology, Electronics).
Graduation: BE/BTech (Computer Science, Information Technology, Electronics).

Certifications

Having one or more of the following certifications will be an added advantage:

TOGAF
PMP
Prince 2

Work Experience

Have 9 years+ of experience of working on ICT projects, with demonstrable experience on enterprise architecture and interoperability issues.
Have hands-on experience working with major architecture components: business process, information, and infrastructure.
Previous experience as a successful enterprise architect for government is highly desirable.
Demonstrated experience in inter-platform application design and implementation.
Experience and proficiency with data modelling and data architecture of highly scalable, multi-tenant environments.
Experience in the field of Software Development, software project implementation
Experience in prevalent project methodologies e.g. Agile and its estimation
Knowledge of new age technology like microservice, devops and API architecture.
Have good skills in strategic planning and policy level document development.
Experience of working with Government (Central, State, ULBs)/related agencies is preferred in India or internationally.
Extensive experience in designing systems and propose innovative solutions.
Experience in working in Government sector will be added advantage
Experience in Oracle suite like Oracle database, Exadata, WebLogic, Oracle SOA , Oracle IDM will be preferred.

Tools & Techniques

Candidate should have experience in various EA tools like IBM Rational rose , EA Modelling tool, Erwin, Bizzdesign, Software AG etc.
Thorough knowledge of MS Excel, Power Point and other project management tools.

Required Skill Sets

Conduct assessment and analysis not limited to working knowledge and experience with application process improvement techniques and best practices, software engineering concepts and project management methodologies.
Ability to review different software architecture document, technical design document etc.
Conduct consultation on application and software with related stakeholders
Work with team members and provide inputs in developing architecture and standards with emphasis on the ICT aspects of EA
Design, develop and implement interoperability framework .Provide inputs on EA related to data - storage, access, sharing and exchange and application – cross-cutting application capabilities
Contribute to various development of all reference models
Proven experience in providing service to internal stakeholders to achieve successful project outcomes. Hands-on approach to project management.

Personality traits (desired)
- Strong communications skills, both written and verbal. Communicating passion, energy, intensity, and excitement in a direct, apolitical, way.
- Ability to handle complex assignment independently.
- Ability to work with ambiguity. Taking a systematic, structured view of situations.
- Team player - Work in a large team with people from diverse backgrounds.
- Ability to interact with client (senior government officials).
- Driving to root causes and able to identify trends, process improvement opportunities and broader business implications.
- Demonstrating willingness to ‘get hands dirty’ and developing a problem-solving attitude.
- Plans, manages and drives own efforts to successfully deliver client commitments.
- Willingness and ability to handle multiple projects with competing deadlines, working with individuals who have different working styles, and managing challenging expectations.
- Taking ownership of each project by doing what is needed at all phases of the process, anticipating next steps and not waiting to be told what to do.
- Ability to prioritize in own workload to realign resources where/when needed.
- Strong personal and professional presence and self-confidence, capable of working effectively with senior team as well as all other levels.
- High drive, energy and work ethic; creative, flexible and adaptive in leading change.
- Engaging interpersonal style and excellent relationship building skills, with the desire and ability to coach and mentor team members.
  
  The skills we look for in future employees:
  
  All our people need to demonstrate the skills and behaviours that support us in delivering our business strategy. This is important to the work we do for our business, and our clients. These skills and behaviours make up our global leadership framework, ‘The PwC Professional’. The PwC Professional focuses on five core attributes; whole leadership, business acumen, technical capabilities, global acumen and relationships. We use this framework to recruit, develop and assess our people, at all grades and all areas of our business, because we expect all of our people to be leaders

ServiceNow Architect

at EVOCS India

Posted by EVOCS India

Jaipur

5 - 10 yrs

₹30L - ₹35L / yr

Technical Architecture

Solution architecture

ServiceNow

ServiceNow Architect – L3 (Senior Level)

EVOCS Company Overview

At EVOCS, our journey began with a mission to empower businesses with the right technology solutions. Founded by a team of passionate experts, we have grown into a trusted partner for organizations seeking innovative and comprehensive tech services. Through our devotion to growing and providing the highest quality services, we have adapted to changing client needs and expanding our repertoire to utilize the finest HR Technologies to become subject matter experts.

Impact at EVOCS

As ServiceNow Architect at L3 level, you will be the strategic technical leader responsible for designing, implementing, and optimizing enterprise-scale ServiceNow solutions. You will architect complex, multi-module implementations while mentoring junior architects and development teams, driving technical excellence across client engagements. Your expertise will directly impact clients' digital transformation initiatives and operational efficiency.

Job Responsibilities

In this role, you will:

Solution Architecture & Design

· Lead the design of end-to-end ServiceNow solutions across ITSM, ITOM, ITBM, ITAM, HRSD, and emerging modules

· Own the architectural vision and technical roadmap for enterprise implementations

· Conduct requirements analysis with executive stakeholders and translate business needs into scalable, enterprise-grade technical designs

· Design and implement solutions leveraging Common Services Data Model (CSDM) alignment for platform consistency

· Architect multi-instance strategies for large-scale, geographically distributed deployments

· Ensure solutions incorporate best practices, scalability, performance optimization, and future-readiness

Technical Leadership & Mentorship

· Provide architectural guidance and mentorship to L1 and L2 engineers and developers

· Establish technical standards, coding guidelines, and architectural best practices for the practice

· Lead technical design reviews and solution validation against enterprise architecture frameworks

· Champion thought leadership within the ServiceNow ecosystem through innovation and quality delivery

· Coach development teams on advanced scripting, API usage, and platform capabilities

Strategic Planning & Governance

· Partner closely with senior client leadership to define platform strategy and long-term IT roadmaps

· Drive technical governance frameworks including security, compliance, and operational controls

· Plan and manage complex system upgrades, patches, and feature releases with minimal operational impact

· Define integration strategies and manage dependencies across legacy and modern systems

· Lead capacity planning and performance optimization initiatives

Integration & Data Architecture

· Architect complex integrations using REST, SOAP, OAuth2, JWT, MID Server, and Integration Hub

· Design data management strategies ensuring integrity, consistency, and efficient utilization

· Lead integration solution design with third-party enterprise platforms (SAP, Salesforce, Azure, AWS, etc.)

· Oversee data migration, transformation, and import strategies using Import Sets, Data Sources, and Flow Designer

· Implement API-based integration architectures and event-driven solutions

Advanced Configuration & Customization

· Oversee customization and configuration of ServiceNow modules ensuring scalability and maintainability

· Design and implement advanced customizations including custom modules, scoped applications, and extensions

· Lead configuration decisions on CMDB structure optimization and asset management

· Architect workflow automation solutions using Flow Designer, Business Rules, and Script Includes

· Design advanced reporting and analytics solutions leveraging ServiceNow analytics platform

Quality Assurance & Deployment

· Establish and enforce quality standards across development, testing, and production environments

· Lead implementation of CI/CD pipelines for update set management and deployment automation

· Conduct system and integration testing strategies, ensuring reliability and performance

· Manage release management processes and coordinate cross-environment deployments

· Drive performance tuning and optimization initiatives for platform health

Client Engagement & Documentation

· Act as the primary technical subject matter expert and escalation point for complex engagements

· Facilitate architecture workshops and technical solutioning sessions with stakeholders

· Produce comprehensive solution documentation including architecture diagrams, technical specifications, and implementation guides

· Communicate technical concepts effectively to both technical and non-technical audiences

· Build and maintain strong client relationships through proactive engagement and thought leadership

Continuous Improvement & Innovation

· Monitor emerging ServiceNow features, modules, and platform enhancements

· Evaluate new technologies and assess their applicability to client environments

· Drive innovation initiatives that enhance platform value and operational efficiency

· Contribute to organizational knowledge base and best practice documentation

· Stay current with ITIL service lifecycle, enterprise architecture frameworks, and industry trends

Required Qualifications

The ideal candidate will have:

Experience & Expertise

· 5+ years of hands-on experience designing and implementing ServiceNow solutions across multiple modules

· Minimum 3 years in a lead or architect role managing enterprise-scale implementations

· Deep expertise in ServiceNow instance management, architecture design, and configuration (ITSM, ITOM, ITBM, ITAM,VMS,FSM Modules)

· Proven track record of architecting and delivering complex, multi-module solutions in enterprise environments

· Expert-level understanding of ServiceNow platform capabilities, modules, and industry best practices

Technical Skills

· In-depth knowledge of ServiceNow architecture patterns, design principles, and the Common Services Data Model (CSDM)

· Advanced proficiency in ServiceNow scripting (JavaScript, Glide APIs, Business Rules, Script Includes)

· Extensive hands-on experience with job scheduling, workflow automation, and scheduled scripts

· Expert-level knowledge of ServiceNow integrations: REST APIs, SOAP, OAuth2, JWT, MID Server, and Integration Hub

· Proven expertise in data management including Import Sets, Transform Maps, Data Sources, and data integrity strategies

· Deep knowledge of update sets, scoped applications, deployment best practices, and instance cloning

· Strong experience with system logging, monitoring, audit trails, and performance analytics

· Proficiency in designing CMDB strategies and maintaining data model integrity

Leadership & Communication

· Demonstrated ability to lead technical teams and mentor junior architects and developers

· Excellent stakeholder management and ability to communicate complex technical concepts to executive audiences

· Strong project management and organizational skills for managing multiple concurrent engagements

· Proven ability to drive innovation and champion new solutions within client environments

· Ability to work independently, take ownership of strategic initiatives, and set architectural direction

Professional Attributes

· Fluent in English (written and spoken) – strong client-facing communication required

· Excellent analytical and problem-solving skills for architecting enterprise-scale solutions

· Detail-oriented with ability to balance strategic thinking with hands-on technical delivery

· Demonstrated commitment to continuous learning and staying current with platform evolution

· Strong documentation and knowledge-sharing practices

Bonus Qualifications

Ideally you have:

· ServiceNow Certified System Administrator (CSA), Certified Implementation Specialist (CIS), and Platform Implementation (CCPA) certifications

· ServiceNow Master Architect or Advanced certifications demonstrating deep platform expertise

· Hands-on experience with ServiceNow Flow Designer, Integration Hub, and Advanced Work Assignment

· Deep knowledge of ServiceNow Discovery, Service Graph Connectors, and asset management

· Experience with ServiceNow's Intelligent Service Management and AI-powered features

· Exposure to multi-instance enterprise management and governance at scale

· Background in enterprise architecture frameworks (TOGAF, Zachman)

· Experience leading digital transformation initiatives and IT modernization programs

· Strong background in ITIL v4, enterprise IT service management, and release management

· Cloud platform expertise (AWS, Azure) for hybrid integration architectures

· Bachelor's degree in Computer Science, Information Systems, Software Engineering, or related technical field

· Prior experience with ServiceNow partner implementations or consulting engagements

Our Values

We are privileged to serve our loyal customer base in our mission to build lasting relationships with our clients based on trust and mutual success. We strive to deliver exceptional quality and consistency through a white-glove approach. By empowering businesses with tailored solutions and insights, we help them achieve their goals and navigate the ever-evolving tech landscape.

The values we live by:

Customer-centric Solutions – We prioritize understanding and solving real business challenges with technology that drives measurable impact.

Innovation & Excellence – We continuously innovate and pursue the highest standards in every solution we deliver.

Integrity & Transparency – We build trust through honest communication, reliable delivery, and transparency in all client relationships.

Data-driven Decision Making – We leverage data and analytics to inform strategic decisions and demonstrate clear ROI for our solutions.