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About Us

We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analyzing customer interactions at scale. We assist across multiple voices and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.

The problem we are solving

In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to a high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction

Roles and Responsibilities :

• Speech Recognition model development across multiple languages.
• Solve critical real-world scenarios - Noisy channel ASR performance, Multi speaker detection, etc.
• Implement and deliver PoC's /UATs products on the Rezo platform.
• Responsible for product performance, robustness and reliability.

Requirements:

• 2+ years Experience with Bachelors's/Master degree with a focus on CS, Machine Learning, and Signal Processing.
• Strong knowledge of various ML concepts/algorithms and hands-on experience in relevant projects.
• Experience in machine learning platforms such as TensorFlow, and Pytorch and solid programming development skills (Python, C, C++ etc).
• Ability to learn new tools, languages and frameworks quickly.
• Familiarity with databases, data transformation techniques, and ability to work with unstructured data like OCR/ speech/text data.
• Previous experience with working in Conversational AI is a plus.
• Git portfolios will be helpful.

Life at Rezo.AI

• We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
• A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
• Practice autonomy, open communication, and growth opportunities, while maintaining a perfect work-life balance.
• Go on company-sponsored offsites, and blow off steam with your work buddies.

Perks & Benefits

Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentor-ship

Get the best in class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)

Why Us?

We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer service problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.

Explore more here

http://www.rezo.ai/">www.rezo.ai

Marketing Coordinator

Company description

Lightomated is a premium System Integration Company. We provide best in class solutions for system integration. We primarily work in two verticals.

Lightomated Residential - Premium Home Automation System Integration company, dedicated to easing your life by getting your entire residential space being controlled by one simple touch. Lightomated collaborates with reputed brands to provide the clients with perfect design, installation and integration with help of the expertise of our dedicated team.

Lightomated Commercial - Leading Audio-visuals consultancy as well as system Integration company delivering a wide scope of installations from high-end Audio / Visual Integrations, Lighting control, video collaborations and end-to-end automation systems.

Role overview:

1. Capture the sites or projects that we have completed or in progress
2. Feed the important points from the project engineer with regards to the site/projects completed or in -progress both
3. Help in case studies, Blogs, Research, etc
4. Conducting research to analyse competitive landscape, market trends and customer behaviour and preparing reports by collecting, summarizing and analysing data
5. Supporting the Marketing Head in establishing and evaluating a marketing strategy and plan by organizing and planning promotional presentations.
6. Understanding industry trends, latest events
7. Collect the customers reviews, testimonial, etc

Requirements:

1. Bachelor’s degree in any field is mandatory
2. Minimum 1 year experience in Marketing field is required
3. Good photography and video editing skills is required.
4. Willingness to travel
5. Solid computer skills, including MS Office
6. Knowledge of digital marketing ( SEO, SMO, Google adwords)

Job Location- New Delhi

• Plan and execute all digital marketing efforts, including SEO/SEM, marketing databases, email, social media, and display ads.
• Create, manage, and improve our social media presence.
• All digital marketing efforts should be measured and reported on, and goals should be evaluated (ROI and KPIs)
• Identify patterns and insights, and then improve your spending and performance based on them.
• Consider fresh and innovative growing techniques.
• Experiments and conversion tests should be planned, executed, and measured.
• Work with internal teams to develop landing pages and improve the user experience.
• Use your analytical skills to assess the entire consumer experience across numerous channels and contact points.
• Conversion points are measured and user funnels are optimized.
• Collaborate with other vendors and agencies.

• Should have programming experience on the iOS native platform.
• Adept in Swift language.
• Familiarity with RESTful APIs to connect iOS applications to back-end services.
• Strong coding, data structures and algorithms.
• Should have a working knowledge on various libraries available for iOS.
• Familiarity with XCode and other Developer tools.
• Deep understanding of software engineering practices, Object Oriented Analysis.
• Obsession with quality and customer experience.
• Understanding of design and architecture is an added advantage.

• Plan, manage, and deliver solutions.
• Training, mentoring, and supporting scrum teams to follow agile values, principles, and practices.
• Determining and managing tasks, issues, risks, and action items.
• Scheduling and facilitating scrum events, meetings, and decision-making processes.
• Monitoring progress and performance and helping teams to make improvements.
• Planning and organizing demos and product/system testing.
• Ensuring the proper use of collaborative processes and removing impediments for the scrum team.
• Tracking project processes, deliverables, and financials.
• Preparing and presenting status reports to stakeholders.

Our client is more than 2 decades old NBFC registered with the RBI. The company was set up with an aim to empower rural entrepreneurs, SMEs, and small institutions by micro-financing. The company has come a long way since its inception in 1992 and has evolved with time with the introduction of its App in the small loans sector. At present, the company has more than 5000 employees and has serviced millions of borrowers to accomplish their dreams.

The group has diversified into the education segment and is running two schools. The schools are part of one of the largest private school chains in India. The schools have a flourishing family of 350 teachers and 6500 students. The leadership team at the helm of the company has demonstrable experience in financial services and has built the company by upholding the trust of its customers.

• Managing a project from conception to finish
• Performing application design, development and deployment
• Delivering high quality and maintainable code
• Collaborating with UX designers, technical team members and other stakeholders to translate business requirements into implementable code
• Enhancing and improving existing application

Desired Candidate Profile

• 8 to 10 years of software development experience
• Hands on experience in Angular 9+, TypeScript, JavaScript and JQuery
• Experience using Elastic search and MongoDB
• Ability to write optimized SQL Queries and Stored Procedures
• Good understanding of OOPs concepts
• Prior experience in Microsoft Azure platform and CI/CD implementation    

Profile: Social Media Executive

No. of Position : 1

Role Type: Permanent

Experience: Upto 4 years

Salary : 25-30k

Day shifts, 6 days working (No cabs)

Sunday Off.

·         Candidate should have worked with a NGO

·         Candidate should have handled the NGO website, Facebook, twitter pages of a NGO

·         Should be able to design and plan the activities for NGO

·         Should have Excellent writing skills ( English/Hindi )    

·         Candidate worked as a social worker with a but have good writing skills can be showcased

·         Candidate worked as a content writer for a NGO can also be showcased.

·         Immediate joiners will be preferred as it’s a urgent position