Operations and Customer Success Intern

Role Overview

The role is designed to give comprehensive exposure to the candidate to various parts of the business and intended to transition into a business leadership role in 18-24 months

Job Responsibilities: 

• Acts as a strategic advisor to the Founder and senior management team, helping them identify priorities, strategically align their time with these priorities, and revisit these regularly to assess progress. 
• Ensure focus on strategic initiatives of the organization so that they are not lost on urgent and daily transactions. Drive time management for the Founder around these areas of focus 
• Key Result Areas are used to drive alignment, focus, agility, and business rhythm to achieve our strategic and business goals
• Identify risks associated with goals for the Founder and bring them front and center to find mitigation plans and support the Founder in implementing them. 
• Act as an Accountability partner to the Founder to ensure all commitments are met in time. 
• Act as a key thought partner, brainstorming & identifying solutions to challenges.  
• Manage a variety of long-term, cross-organizational projects
• Represents Founder in meetings through various communication channels with internal and external stakeholders. 
• Acts as the liaison between Founder and other executives, clients, and stakeholders to ensure consistent communication and ensuring involvement or decision-making at the proper time. 
• Participates with the Founder and senior management team in strategic planning, policy development, and decision-making. 
• Ensures timely and effective completion of projects and initiatives of the Founder. 
• Researches and recommends new and revised policies and strategies within India & International markets
• Determines & drives key performance indicators and how to measure team performance

Must Haves: 

• Your attention to detail and ability to stay on top of multiple things must be exceptional
• You must be able to multitask and drive programs or projects from ideation to execution
• You must have great people skills, and be a highly collaborative team player
• Have exceptional verbal and written communication skills
• Be extremely sharp and logical, with a strong sense of curiosity to always learn more
• High energy, strategic thinker with a data-driven, and analytical approach to solving problems  
• Excels at building relationships and networks; influences others to achieve outcomes. 
• Systems and process-thinker; loves creating order out of chaos. 
• Comfortable behind or front on the stage, supporting the person in the spotlight; thrives on helping others be their best selves and anticipating their needs before they are spoken.
• Strong consulting background, preferably from IT, with strong industry networks across various forums

Must Have Background for this Role:

• MBA from top tier institutes (IIMs or International business schools).
• 3-5 years of post-MBA experience at top consulting firms, high growth start-ups, VCs, or with Founders/ functional heads.
• 1-2 years of operating experience is a plus.

• Consolidating daily reporting from different advertiser dashboards
• Monitoring discrepancy between advertiser and publisher numbers
• Maintaining month-end consolidated reports for Publishers and Advertisers
• Perform ad trafficking, ensuring accurate implementation of creative assets, tracking codes, and targeting specifications.
• Monitor campaign performance, analyze data, and provide actionable insights to improve campaign effectiveness and optimize ROI.
• Collaborate with cross-functional teams to ensure campaigns are executed according to client objectives and deadlines.
• Stay up-to-date with industry trends, ad tech developments, and best practices to enhance campaign strategies.

1. Developing Dashboards as per leadership requirements to analyze the gap in sales performance

2. Transform high volumes of complex data into advanced analytic solutions.

3. Maintaining & updating Multiple large databases in structured format for ready to use in Excel Creating

multi-level dashboards with slicer, conditional report as per region wise access

4. Collaborated with various departments to improve the quality of data and reporting.

5. Performed data analysis and designed reports as per departmental needs.

6. Provide strong reporting and analytical information support to management team

7. Perform Day to Day Analysis of MIS Reporting & generating Sales Data reports on periodic basis.

8. Reports/dashboard generation & Publishing– Daily / Weekly / Monthly.

9. Monthly / Quarterly Revenue MIS as per Pan India Sales.

10. Analyzing Budget Vs Actual performance and finding the gaps to increase the sales

11. Generate and Publish Management reports in an accurate and timely manner.

12. Preparing,analyzing & tracking monthly Sales forecasting, Sale Trend Analysis and sharing the same with leadership ( Store Wise , SKU Wise & Category Wise)

13. Supporting Senior management team & other department heads with in-depth analysis

14. Generate both periodic and ad hoc reports as needed.

15. Analyse business information to identify process improvements for increasing business efficiency and

effectiveness.

16. Analyze Stock Availability & Fill Rate in Stores highlight low Stock low fill rate SKU`s in store

17. Preparing & Analyze Customer Bounce Report share with sales and logistic team

18. Help to identify any areas for process improvements.

19. Conduct Business Process analysis and identify critical issues and gaps .

20. Coordinating with Operations and other support groups.

21. Sales target setting across territories.

22. Analyzing the budget spend and trends for products across channels.

23. Design & implement sales expense/allowance module for all levels of field force.

24. Handling Sales Expenses & Cost Variance of Expenses (pre-month & estimates of expenses).

25. Activity Expense/Allowance, Advance, campaign expense.

26. Coordination with marketing & dispatch department for various inputs to field force.

27. Handling Sales Force Automation (SFA) Software for online reporting system for Sales Force Effectiveness.

28. Preparation of Creative Charts as per Analysis.

29. Preparation of Power Point Presentation as per MIS & Important Reports.

What you need to have:

• Understand the GST business
• Timely generation of invoices
• Communicate with clients
• Responsible for accounts receivables  
• Maintenance of data, Data collation, submission of reports as required
• Coordinate with support team/domain team  

Skills and Qualifications

• Good communication
• 2+ years’ experience in an operations management position
• Knowledge of general business software and aptitude to learn new applications; proficiency in Microsoft Office (Word, Excel, Outlook)

• 10+ years of Collections experience in financial services (consumer credit or marketplace lending platforms/Banking/NBFC) and 5+ years of inhouse collection team management/leadership experience
• Demonstrated success leading a team in a fast-paced setting, managing SLAs across multiple channels, and achieving goals
• Excellent verbal and written communication, as well as presentation and facilitation skills with the ability to express complex concepts in plain language to reach broader audiences
• Excellent work ethic with result-driven attitude
• Demonstrated ability and comfort working in a start-up environment with an agile team, fast-evolving roles and responsibilities, variable workload, and tight deadlines with a high degree of autonomy

Personality Traits :

• Dynamic and Pro-active, Fast-Paced
• Desire to make an Impact on Positive Customer Experience
• Ability to work independently without supervision
• Strong work ethic

About the company

Anaxee Digital Runners is building India's largest last-mile verification & data collection network of Digital Runners (shared feet-on-street, tech-enabled) to help Businesses & Consumers reach remotest parts of India, on-demand.

We are already serving 11000 pin codes (57% of India) | Website: www.anaxee.com

https://www.youtube.com/watch?v=7QnyJsKedz8" target="_blank">Check out our company pitch (6 min video) to understand the goal - https://www.youtube.com/watch?v=7QnyJsKedz8" target="_blank">https://www.youtube.com/watch?v=7QnyJsKedz8

Job Location: Indore | Full Time | Experience: 0-3 Years | Salary ∝ Expertise | Rs.1.8L ~ Rs.3.6L |

Job Role:

We are looking for a fact finder Project Manager (Operations)/Operations Analyst to join our team. This role requires you to be a tech-savvy Project Manager to execute various projects being executed by the company. You need to understand customer requirement, evaluate whether the project can be executed by the company, planning for resources required to complete a project, finding team members to suit the project and ensure project delivery. You’ll be an exceptional problem solver and take responsible actions in ensuring the company’s productivity, and requirements.

Responsibilities:

• Identifying customer requirements by interviewing customers; understanding the scope of work
• Identifying resources on the basis of the requirements of the project-in-hand. 
• Design process based on the scope of work in a work-flow chart and diagram and establish performance parameters
• Create quality check parameters.
• Train the internal team on the process and QC. Prepare training and communication material for all resources aligned for the project
• Ensuring the performance and effectiveness of the project and finding the corrective measures in case of any deviation.
• Monitor QC parameters. 
• Reporting to the customer on a daily basis, solving any queries. Making sure project timelines are met.
• Following up with customers and getting feedback.

Requirement:

• 0 to 3 or more years of experience as a Business/Operations Analyst or similar role.
• A people friendly person with organizational, leadership and management skills 
• Ability to think creatively and solve the problem
• Hands-on in MS Excel and any other data analytics would be a plus
• Education: B.E./B.Tech/B.CA/IT/BBA (Operations) and above | MBA (added advantage)
• Problem Solver and Project Management Skills who can build Client Relationships
• Who possess Networking and technical zeal 
• Fact-based management to drive https://en.wikipedia.org/wiki/Decision_making">decision making
• Tech Savvy
• Good Communication Skills in English & Hindi

What we offer:

• Great working atmosphere in a comfortable office.
• And an opportunity to get associated with a fast-growing VC funded startup.