Operations and Customer Success Intern

Join us at Springer Capital, a corporate inclusion training company dedicated to promoting diversity and equity within the workplace.

Our mission is to transform organizational cultures and achieve justice by creating environments where every individual is valued and feels a sense of belonging. Through providing training for workplace inclusion, understanding microaggressions, mitigating bias, and cultural literacy, Springer Capital seeks to eliminate bias and establish a just, fair working environment.

As a Remote Compliance and Audit Intern, you will be focusing on supporting our compliance and internal audit functions to ensure our operations meet regulatory standards and align with our ethical values. Your responsibilities will include reviewing internal processes, identifying potential compliance gaps, and assisting in the preparation of audit reports. Since compliance plays a critical role in safeguarding the integrity of our work, you will have the opportunity to collaborate with multiple departments across Springer Capital, gaining insight into both operational and strategic aspects of the organization.

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We are seeking a highly experienced SAP CO Consultant with strong expertise in Product Costing, Material Ledger, and COPA (Controlling Profitability Analysis). The ideal candidate will have 12+ years of SAP FICO/CO experience with a focus on delivering complex implementations, support engagements, and business process transformations.

Required Skills & Experience

Core Skills

• 12+ years of SAP FICO experience with strong hands-on expertise in CO
• Deep expertise in:
• Product Costing
• Material Ledger (ML)
• COPA (both costing-based & account-based)
• Strong knowledge of S/4HANA CO functionalities

Technical & Functional Skills

• Experience in:
• Cost Object Controlling
• Variance Calculation & Settlement
• Strong understanding of:
• FI integration with CO
• Good knowledge of:
• SAP tables & debugging concepts (preferred)

Project Experience

• At least 2–3 end-to-end implementations
• Experience in:
• Rollouts & support engagements
• Exposure to S/4HANA migration/conversion projects is highly preferred

Soft Skills

• Strong analytical and problem-solving skills
• Excellent stakeholder management and communication skills
• Ability to work independently and lead teams

Preferred Qualifications

• SAP certification in S/4HANA Finance / Management Accounting (CO)
• Experience in manufacturing or product-based industries
• Knowledge of Fiori apps related to CO processes

Location: Baner, Pune.

Experience Level: 8+ Yrs.

Experience Level: UK Shift (1:00 PM – 10:00 PM)

Key Skills & Responsibilities:

• Lead the design, configuration, and implementation of SAP modules (e.g., MM, SD)

based on business requirements.

• Collaborate with business stakeholders to gather, analyze, and document functional

requirements.

• Strong functional expertise in SAP MM, and SD modules with focus on invoice

processing, tax configuration, and statutory reporting.

• Translate business needs into SAP solutions through process mapping and best practice

recommendations.

• Oversee the development of functional specifications for RICEFW objects (Reports,

Interfaces, Conversions, Enhancements, Forms, Workflows).

• Work with business stakeholders to understand statutory and good to have E-invoicing

knowledge

• Map business requirements to SAP functionalities, primarily within MM, and SD

modules.

• Coordinate with ABAP and middleware teams for API integration between SAP and

the government’s e-invoice/GST portal or third-party providers.

• In-depth knowledge of IDoc processing, troubleshooting, and interface management.

• Good understanding of API-based integrations between SAP and government/third-

party systems

• Excellent in preparing documentation (FS, TS, UAT scripts), and support go-live

activities.

• Manage change requests, issue resolution, and enhancements post-implementation.

• Provide functional guidance to junior consultants and coordinate across cross-functional

SAP teams.

• Prepare and present project status reports to management and stakeholders.

Company Overview: 

TVO Travel & Tourism Pvt. Ltd. is a leading provider of domestic and international travel services, offering customized vacation packages, corporate travel solutions, and luxury tours. We deliver exceptional travel experiences backed by innovation, reliability, and personalized service. 

Why Join Us: 

• Exposure to domestic and international clients and projects 
• Structured learning and career growth opportunities 
• Performance-based incentives, bonuses, and travel perks 
• Collaborative culture fostering mentorship, cross-functional learning, and recognition 

Department: Sales 

Location: Gurgaon, Haryana 

Employment Type: Full-Time / Internship (3 months) 

Working Mode: On-site / Hybrid (if applicable) 

Shifts: 6 Day (9:30 AM – 6:30 PM) / Night (9:00 PM – 6:00 AM) 

Reporting To: Sales Head 

Vacancies: 3–5 

Experience: 0–3 years (Freshers eligible) 

Salary Range: ₹3 LPA – ₹6.5 LPA | Internship Stipend: ₹0–₹15,000/month 

Job Purpose 

Drive revenue growth through sales of travel packages, flights, hotels, and tours. Build strong client relationships while delivering exceptional customer experiences. Collaborate with internal teams to achieve business objectives and expand market reach. 

Key Responsibilities 

• Identify, qualify, and convert potential clients including individuals, corporates, and travel partners. 
• Promote domestic and international tour packages, corporate deals, and customized travel plans. 
• Execute outbound calls, online meetings, and email campaigns to generate leads and close deals. 
• Upsell and cross-sell services such as hotel bookings, flight tickets, visa assistance, and insurance. 
• Achieve and exceed monthly and quarterly sales targets. 

Client Relationship Management 

• Build long-term relationships with customers through consistent engagement and follow-ups. 
• Handle client queries, feedback, and concerns with professionalism and empathy. 
• Maintain a high level of client retention and referral business. 

Market & Competitor Analysis 

• Monitor travel trends, competitor pricing, and customer preferences. 
• Recommend promotional strategies and travel offers based on market insights. 
• Suggest improvements in product offerings to align with industry trends. 

Reporting & Coordination 

• Maintain accurate records of leads, opportunities, and client communications in CRM. 
• Prepare weekly/monthly performance reports and share key insights with the management. 
• Coordinate with operations, marketing, and customer service teams for seamless client experience. 

Customer Experience 

• Ensure end-to-end support during booking, itinerary changes, and post-travel assistance. 
• Deliver exceptional service standards to enhance brand reputation and customer satisfaction. 

Required Skills & Qualifications 

Technical / Professional Skills 

• Proficiency in CRM tools (Zoho, Salesforce, HubSpot) 
• Knowledge of GDS booking systems (Amadeus, Sabre, Galileo) is a plus 
• Strong understanding of travel destinations, packages, and customer needs 
• Microsoft Office Suite (Word, Excel, PowerPoint) 

Soft Skills 

• Strong communication, negotiation, and persuasion skills 
• Active listening and empathy to understand client needs 
• Integrity and professionalism to build trust with customers 
• Ability to work under pressure and achieve sales targets 
• Problem-solving, adaptability, and creativity in solutions 

Education 

• Graduate in any discipline 
• Travel or sales certifications are a plus 

Experience 

• 0–3 years in sales or travel/tourism industry 
• Freshers with passion for sales are encouraged to apply 

Preferred Candidate Profile 

• Self-motivated and goal-oriented 
• Team player with collaborative mindset 
• Flexible to work in different shifts as required 
• Eager to learn and stay updated on travel industry trends 

Expected Outcomes 

• Consistently meet or exceed sales targets 
• Ensure high customer satisfaction and retention 
• Generate referrals and repeat business 
• Contribute to sales strategy improvements 

Compensation & Benefits 

• Competitive salary and performance-based incentives 
• Health & wellness benefits (medical, dental, vision) 
• Paid leaves, holidays, and travel reimbursements 
• Employee travel discounts and reward programs 
• Structured career growth, mentorship, and training programs  

Note: Final confirmation process may take up to 15 working days after feedback evaluation. 

Job Summary

The BPO & Voice Recruiter is responsible for sourcing, screening, and hiring candidates for voice-based customer service, technical support, and other BPO roles. This position ensures a smooth end-to-end recruitment process and works closely with operations and HR to meet staffing targets within defined timelines.

Sourcing resume or candidates in a creative ways

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Key Responsibilities

1. Talent Sourcing

Source candidates through job portals, social media, employee referrals, walk-ins, and recruitment drives.

Build and maintain an active talent pipeline for voice and customer support roles.

Develop creative sourcing techniques to attract high-quality candidates.

2. Screening & Assessment

Conduct initial screening calls to evaluate communication skills, voice clarity, customer-handling ability, and job fit.

Schedule and coordinate interviews with hiring managers and operations teams.

Administer communication assessments, voice tests, and language proficiency evaluations.

3. Recruitment Coordination

Manage end-to-end recruitment cycle from sourcing to onboarding.

Maintain candidate data and update recruitment trackers.

Communicate hiring status and feedback to candidates promptly.

4. Stakeholder Management

Collaborate with operations, training, and HR teams to understand manpower requirements.

Provide regular updates on hiring progress, challenges, and recommendations.

Participate in weekly recruitment meetings and calibration sessions.

5. Compliance & Documentation

Ensure adherence to hiring policies, organizational standards, and compliance guidelines.

Collect, verify, and main

tain required documents for selected candidates.

• Writing in-depth user guides, release updates, product descriptions for the company's suite of products and solutions
• Writing for a variety of audiences, from non-technical end-users to programmers, system administrators, and integrators
• Overseeing peer editing and production review work
• Integrating use case and functional data into user documentation and examples

Desired Candidate Profile

• 3+ years of technical writing experience
• Strong written and verbal communications and experience working with content in multiple mediums
• Experience working cross-departmentally to communicate the nuts and bolts of a product
• Strong experience owning an end-to-end documentation creation process
• Excellent attention to detail and the ability to prioritize and work on multiple projects in a fast-paced, changing environment
• A positive attitude, willingness to jump in and tackle new challenges
• Experience working with the following tools preferred: Confluence/JIRA, Git & Github, HTML, CSS, Jinja, JavaScript, Python, Postman, etc    

Designation:                                                   Product  Designer

Company Name                                                        AMPA Orthodontics Pvt. Ltd.

Website                                                                        http://www.toothsi.in">www.toothsi.in / http://www.skinnsi.in">www.skinnsi.in

We are a well-funded (>25mn dollars) and rapidly growing start-up operating in 10 major cities of India soon to establish a PAN India presence.

toothsi is a new age Direct to Consumer E-commerce startup in the dental tech space providing smile correction services at home. toothsi utilizes revolutionary Clear Aligner technology to make teeth straightening hassle-free and affordable. A desirous patient can have access to a superior quality, transparent and convenient alternative to conventional braces treatment and at home. Toothsi recently has launched skin care solutions at home via Skinnsi

Based out of Mumbai and Bangalore, we are a motley crew driven by the same goal to build India’s first and largest Smile and Skin solutions platform. We have no mould for people - we welcome   diversity in education as well as experience. Our investors are Tier 1 VCs and we are partnered with some of the fastest growing healthcare companies in India.

We’re building out our consumer and back end technology product line and are looking for passionate and data driven people to lead the mandate.

• An ego-free work culture & chance to be a part of growing start up team
• The freedom to execute your novel ideas
• Goals that will push you to the limits of your abilities
• The opportunity to impact the lives of millions of people with our consumer products and to work with the finest innovative minds and thought leaders.

3+ years

Responsibilities:

• Take a lead in product and design ideation, planning and prioritisation. Also be responsible for the creative direction the product should take.
• Drive user research, create detailed user journeys and take appropriate design decisions backed by user-behaviour and data.
• Work closely with the Product and the engineering team deliver delightful customer experiences and ship new features
• Take part in creative and holistic thinking across our diverse products and conduct design reviews and status meetings as needed.
• Illustrate design ideas using storyboards, process flows and sitemaps.
• Running user testing of applications, software, websites. Troubleshoot UX DESIGNER problems.
• Communicating scenarios, end to end experiences, interaction models and screen designs to other stakeholders
• Develop UI mock-ups and prototypes
• Effectively mentor and inspire a team of designers. Help the team in raising the bar, resolving blockers, prioritising and breaking down complex projects into simpler tasks.

Requirements:

• 3+ years of experience in designing digital products.
• Ability to understand short and long-term goals of the product and business.
• Excellent understanding of user-centred design and visual design principles.
• A good understanding of frontend principles to guide the team from an engineering point of view.
• Understanding of behavioural analytics and goes by data-driven decisions, when needed.
• Excellent communication and presentation skills and the ability to clearly articulate design decisions to the team and leadership.
• Keen interest in applying user research, user-needs validation and usability evaluation.
• Self-driven, comfortable with a fast-paced, always user-focused.
• A portfolio that showcases experience creating visual UI systems involved in overall creative direction down to icon systems, transitions, etc.
• Extensive knowledge and understanding of web and mobile platforms (iOS, Android design guidelines as well as their limitation

• Strategic market research through different sources to analyze the current trends for having a strong media presence. 
• Planning and working on Branding budgets, competition tracking and analysis, strategizing and scheduling marketing. 
• Ideate and implement marketing plans through (digital and offline) campaigns and programs 
• Monitor/track the monthly performance of brands against budgets and deliver the objectives 
• Monitor/track digital footfall on all our platforms and explore means to improve the figures in quantity and quality.  
• Manage all aspects of Digital Marketing - SEO, SEM, social media marketing, messaging, email campaigns, content marketing, etc. 
• Ensure our brand message is strong and consistent across all channels and marketing efforts (like events, email campaigns, web pages, and promotional material) 
• Identify areas where there are gaps and find opportunities to reach new market segments and expand market share 
• Ensure quality and timely delivery/execution of various Marcom requirements like EDM’s, case studies, video content, PDF’s, Use Cases, etc 
• You will be responsible for engaging with customers to ensure that we receive feedback and suggestions through testimonials, etc. 
  
  

Requirements

• Experience using Microsoft Excel to manipulate and analyze data
• Experience building, executing, and scaling cross-functional marketing programs
• SaaS sales Experience/ Exposure in product selling
• Experience using data and metrics to measure impact and determine improvements
• Experience presenting metrics and progress to goal with stakeholders
• 5+ years of marketing experience
• MBA with 7+ years of marketing experience
• Languages to be known- English and Hindi
• Demonstrated ability of strategic problem solving and creating/building solutions from scratch
• Seasoned in creating customer-facing experiences and programs
• Demonstrated analytical skills in quantitative and qualitative consumer research methodology and outputs
• Track record of creating a significant impact on customer awareness, preference, loyalty, and share of wallet
• Experience in building strong cross-functional relationships
• Minimum experience of 5 years in Digital Marketing
• Experience in Lead Generation and Email Marketing
• Demonstrated experience in using DM tools over 2 years

• Point of Contact for Team Leads
• Point of Contact for Application team if any risk/issue is seen in the platform.
• Help Application team in case of test/data required.
• Engages the External Telephone network providers if required.
• Extensive knowledge of Microsoft Unified Communications product portfolio such as MS Teams / Skype for Business / Lync 2013.
• Good Understanding of Microsoft Teams/Skype for Business Architecture.
• Migration experience from Skype for Business to MS Teams along with Direct Routing.
• Hands-on troubleshooting experience on Microsoft UC products and deep expertise in AudioCodes & Ribbon SBC’s.
• Good knowledge of VOIP protocols such as ICE, H.323, SIP, and Silk including troubleshooting
• Experience in configuring and troubleshooting Session Border Controller.
• Knowledge of concepts such as CAC (Call-admission-Control), Emergency Calling, Auto Attendant, Call queue, Call quality Dashboards, Media Bypass.
• Understanding of Microsoft Phone system infrastructure and its elements.
• Good Understanding of Microsoft Teams PowerShell commands & Scripting.
• Support the operation of Microsoft voice network services and perform voice-related MACDs
• Basic Understanding of AudioCodes IP Phones.
• Basic Understanding of Network concepts such as TCP/IP, UDP, Subnetting.
• Knowledge of O365 & Azure is a plus.

FORMAL EDUCATION AND TRAINING

• Degree in engineering or related qualification
• 5-10 years of practical experience in a similar role is a must
• AudioCodes Certified Associate (ACA) certification is a big plus.
• MS-700, 70-333, 70-334 Microsoft Certifications is a plus

KEY COMPETENCIES AND REQUIREMENTS

• A self-motivated team player with excellent interpersonal skills
• An outgoing individual willing to participate as part of a small and flexible team
• Flexible approach to working hours (UK and US hours)
• Ability to work effectively under pressure.
• Excellent communication skills at all levels
• Good organizational and time management skills

Primary Qualifications

• Bachelors degree in Computer Science, similar technical field of study or equivalent practical experience.
• Experience: 6-9 years.
• Software development experience in one or more general purpose programming languages including but not limited to: Java, C/C++, Python, Javascript.
• Good technical communication.
• Experience in working with front end technologies and/or front end frameworks like Angular, ReactJS or Vue.
• Experience as an Angular developer for 2+ years.
• Experience in modern JavaScript, HTML, CSS and/or jQuery for at least 3+ years.
• Familiarity with responsive design, modern CSS techniques, best practices for web and/or mobile accessibility.