Operations and Customer Success Intern

Job Title: PMO Lead/ Analyst- Project Manager

Location: Sector 62, Gurugram (Hybrid - 3 days WFO)

Employment Type: Full-time

Experience: 7+ years

About Company

Bupa Global Capability Centre (GCC) is the massive technology and operations backbone of Bupa, which is a leading international healthcare company headquartered in the UK. They serve over 50 million customers globally. Think of the India GCC as the core engine driving digital transformation, advanced analytics, and global operations for Bupa worldwide. It’s not a third-party IT service company; it’s an absolute product-and-capability-led captive center. The organization focuses on innovation, customer-centricity, and operational excellence to support better health outcomes globally. Bupa’s Global Capability Centre (GCC) plays a strategic role in driving technology transformation, enterprise operations, and digital delivery for global teams.

Role Summary

We’re hiring a PMO (7–8 yrs) to partner with our Head of Technology in the GCC. You’ll run portfolio governance, delivery oversight, and executive reporting, turning complex tech delivery data into clear decisions. You should bring strong Power BI / Excel / PowerPoint skills, Jira / Confluence experience, excellent communication, and the ability to work independently with ownership. GCC / global stakeholder experience is a plus.

Role Purpose

We are seeking hands-on, outcome-driven PMO professional to partner with the Head of Technology in our GCC. The role will drive portfolio governance, delivery oversight, data-led reporting, and operating cadence across strategic technology programs. The ideal candidate combines strong analytical aptitude and data presentation / storytelling skills, understands technology landscapes, communicates crisply with senior stakeholders, and operates with ownership and minimal supervision.

Key Responsibilities

Portfolio Governance & Planning

• Establish and run portfolio governance (intake, prioritization, roadmaps, dependency mapping, capacity planning).
• Maintain the tech portfolio backlog, OKRs / KPIs, and quarterly planning artifacts.
• Ensure alignment between GCC execution plans and global technology strategy.

Delivery Oversight & Execution Control

• Track program milestones, risks/issues, decisions (RAID), scope changes, and benefits realization.
• Standardize status reporting and create executive-ready dashboards and narratives.
• Partner with Engineering, Product, Security, and Enterprise PMO to unblock dependencies.

Analytics & Reporting

• Build clear, insight-led reports and visuals in Power BI / Excel / PowerPoint for leadership and global stakeholders.
• Drive data quality and a single source of truth across Jira / Azure DevOps / Confluence.
• Translate delivery data into actionable insights (e.g., cycle time, velocity, burn-down, variance metrics).

Financials & Vendor Management

• Track budgets, forecasts, and variance support investment cases and ROI reporting.
• Coordinate SOWs, invoicing, and performance visibility for vendors / partners.

Process & Tooling

• Define and continuously improve ways of working (Agile/Hybrid), templates, and playbooks.
• Administer and optimize usage of Jira / Confluence / Azure DevOps / Smartsheet / SharePoint.
• Support change management and adoption across teams.

Stakeholder & Communication Management

• Coordinate cross-functional stakeholders across the GCC and global HQ; manage leadership updates, operating rhythms, and decision forums.
• Draft crisp exec communications (steerco packs, one-pagers, memos) with strong narrative clarity.

Operating Cadence of the Technology Org

• Run leadership cadences (weekly ops reviews, monthly portfolio reviews, quarterly planning).
• Ensure agendas, pre-reads, action tracking, and outcomes are consistently delivered.

Must-Have Qualifications

• 7–8 years of PMO / Program Management experience within technology organizations (GCC experience preferred).
• Strong analytical aptitude and data presentation/storytelling skills (Power BI / Excel / PowerPoint).
• Ability to understand technology concepts (cloud, APIs, data platforms, DevOps / CI-CD, SDLC / Agile).
• Demonstrated ownership, bias for action, and ability to work independently in ambiguous environments.
• Excellent communication skills - executive-ready writing and presentation; able to simplify complex topics.
• Proven stakeholder management across senior leadership, product, engineering, and external partners.
• Hands-on with Jira / Confluence (or Azure DevOps) for tracking, reporting, and portfolio views.

Good-to-Have

• Experience in a Global Capability Center supporting global stakeholders across time zones.
• Certifications: PMP / PRINCE2, CSM / SAFe, ITIL (plus).
• Exposure to financial tracking, benefits realization, and vendor governance.
• Experience setting up OKRs, RACI, and portfolio dashboards.
• Bachelor’s in Engineering / Computer Science or related; MBA is a plus.

Key Performance Indicators (KPIs)

• Delivery Health: % initiatives on time / scope; schedule / cost variance; dependency resolution SLAs.
• Portfolio Insight Quality: Accuracy and timeliness of dashboards / reports; data quality score.
• Stakeholder Satisfaction: Leadership CSAT / NPS for PMO services effectiveness of governance forums.
• Financial Hygiene: Budget forecast accuracy (e.g., within ±5%); timely vendor invoice processing.
• Risk Control: % risks / issues with active mitigations; audit findings closure on time.
• Operating Cadence: On-time pre-reads, action closure rates, and decision turnaround.

Tools & Environment:

• Planning & Tracking: Jira, Confluence, Azure DevOps, Smartsheet
• Data & Reporting: Power BI, Excel (advanced), PowerPoint (executive storytelling)
• Collaboration: SharePoint, Teams, Miro / Mural
• Methods: Agile / Scrum / SAFe, hybrid governance, PMBOK / PRINCE2 frameworks

Behavioral Competencies:

• Ownership & Accountability: Self-starter, dependable, follows through.
• Structured Problem Solving: Breaks ambiguity into clear steps; data-first approach.
• Communication & Influence: Tailors message to audience; secures alignment and decisions.
• Learning Agility: Quickly absorbs new tech / business domains proactive in improving processes.
• Integrity & Confidentiality: Handles sensitive information responsibly.

Working Model:

• Hybrid with flexibility for global time-zone collaboration as needed.
• May require occasional travel to partner sites or global HQ.

Role Overview:

We are seeking an experienced QA professional proficient in testing to ensure the delivery of high‑quality software products. You will design and execute comprehensive test strategies, develop and maintain automated test scripts, and collaborate closely with development and product teams to identify and resolve defects. This role requires a strong understanding of QA methodologies, attention to detail, and a passion for continuous improvement in software quality.

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Key Responsibilities:

• Design, develop, and execute detailed manual test cases based on functional and technical requirements.

• Develop, maintain, and execute automated test scripts using industry‑standard tools and frameworks.

• Identify, document, and track software defects, collaborating with developers to ensure timely resolution.

• Conduct regression, integration, performance, and security testing as needed.

• Participate in the planning and review of test strategies, test plans, and test scenarios.

• Ensure comprehensive test coverage and maintain accurate test documentation and reports.

• Integrate automated tests into CI/CD pipelines for continuous quality assurance.• Collaborate with cross‑functional teams to understand product requirements and deliver high‑quality releases.

• Participate in code and test case reviews, providing feedback to improve quality standards.

• Stay updated with emerging testing tools, techniques, and best practices.

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Required Skills & Qualifications:

• Proven experience in software testing.

• Strong knowledge of QA methodologies, SDLC, and STLC.

• Proficiency in at least one programming/scripting language used for automation (e.g., Java, Python, JavaScript).

• Experience with automation tools such as Selenium, Appium, or similar.

• Ability to write and execute complex SQL queries for data validation.

• Familiarity with Agile/Scrum methodologies.

• Excellent analytical, problem‑solving, and communication skills.

• Experience with bug tracking and test management tools (e.g., JIRA, TestRail).

• Bachelor’s degree in Computer Science, Engineering, or related field.

Devops Engineer :

Tech stack : AWS, Gitlab , Python, SNF

Mrproptek is on the lookout for a DevOps Engineer with a passion for cloud infrastructure, automation, and scalable systems. If you're ready to hit the ground running — we want you on our team ASAP!

Location: Mohali, Punjab (On-site)

Experience: 2+ Years

Skills We’re Looking For:

• Strong hands-on experience with AWS
• Expertise in GitLab CI/CD pipelines
• Python scripting proficiency
• Knowledge of SNF (Serverless and Functions) architecture
• Excellent communication and collaboration skills
• Immediate joiners preferred

At MrPropTek, we're redefining the future of property technology with innovative digital solutions. Join a team where your skills truly matter and your ideas shape what’s next.

Roles and Responsibilities

• Architecting and building server and browser-based systems that integrate with our hardware.
• Creating a great user experience by building both back-end infrastructure and user-facing features.
• Performing code reviews and having your code reviewed by peers.
• Creating technical requirements, software design specifications, and other architectural documentation.
• Work closely with UX/UI designers to translate design concepts into functional user interfaces, ensuring a smooth user experience. 
• Implement security and data protection measures throughout the development process. 
• Troubleshoot and debug issues across the entire application stack, from frontend to backend. 
• Optimize application performance and ensure its responsiveness across various devices and browsers, applications for maximum speed and scalability.
• Producing software solutions that inherently support testing at multiple levels prior to delivery, including the decomposition of functions, interface-based design, dependency injection, unit testing, test-driven design, service level testing, and supporting user interface automation testing.
• Modifying and creating code to enable successful automated builds, deployment, and testing.
• Effectively leveraging tools and best practices to enable continuous integration and frequent, reliable releases.
• Monitoring system performance to ensure efficient operations and results.
• Collaborating with cross-functional teams, including designers, product managers, and other developers, to gather and understand project requirements.
• Collaborating with DevOps teams to deploy applications and ensure seamless integration with the production environment.
• Designing and developing high-quality, scalable, and efficient web applications using the MERN stack.
• Developing and implementing front-end components using React.js, ensuring a responsive and user-friendly interface.
• Building RESTful APIs and server-side applications using Node.js and Express.js.
• Creating and maintaining databases using MongoDB, ensuring data integrity and performance.
• Writing efficient and reusable code while adhering to best practices and coding standards.
• Conducting thorough testing and debugging of applications to identify and fix any issues or bugs.
• Mentoring and providing guidance to junior developers, sharing your knowledge and expertise.

Must-Have Skills

• Should have 3-6 years of proven experience as a MEAN/MERN Stack Developer.
• Should have proficient in JavaScript (React/Angular/Vue), with significant experience in Node.js and Express.js.
• Should have extensive experience with React.js and its ecosystem (Redux, React Router, etc.).
• Should have In-depth knowledge of server-side development using Node.js and Express.js.
• Should have experience with MongoDB or other NoSQL databases, including data modeling and querying.
• Should have a solid understanding of RESTful APIs and experience in building them.
• Should be proficient in MERN Full Stack Developer with CSS modules and theme management, with a strong grip on developing custom components. 
• Should be Skilled in building scalable, user-friendly applications using React.js, Node.js, Express.js, and MongoDB.
• Should be proficient in using UI component libraries like MUI and styled-components for efficient and dynamic web design.
• Should be proficient in frontend API caching with React hooks for optimized performance and seamless user experiences.
• Should have familiarity with version control systems (e.g., Git) and agile development methodologies.
• Should have proficiency in Object-Oriented Programming (OOP) principles and design patterns.
• Should have experience with AWS cloud services.
• Should have experience with CI/CD technologies.
• Should have familiarity with newer specifications of ECMAScript (a scripting language specification on which JavaScript is based).
• Should have experience with data structure libraries (e.g., Immutable.js).
• Should have proficiency with common front-end development tools such as Babel( Which is a JavaScript compiler that is mainly used to convert ECMAScript 2015+ code into backwards-compatible JavaScript code that can be run by older JavaScript engines.), Webpack (to bundle JavaScript files for usage in a browser,), and NPM (Largest Software Registry (Library)).
• Should have ability to understand and translate business requirements into technical specifications.
• Should have familiarity with relational database systems, especially PostgreSQL.
• Should have experience in AWS with lambda functions

Good to Have Skills 

• Should have a Bachelor's degree in Computer Science or related field.
• Good interpersonal skills with the ability to present ideas in user-friendly language.
• Successful experience working in a team-oriented, collaborative environment.
• Proven analytical and problem-solving abilities.
• Should have excellent relationship and customer handling skills.
• Strategic thinker with strong influencing skills and the ability to build consensus.
• Strong action orientation; ability to make things happen.
• Facilitates team and stakeholder meetings effectively.

Founded by IIT, Madras and Georgia Institute of Technology alumnus, this 9 year old company is fully remote with team members spread across India and the US. Over 27,000 merchants from around 100 countries are using its software to create optimized shopping experiences for their customers.

• Handling customer conversations through email and chat desk and especially in a global context
• Delivering a world-class experience and derive immense pride and satisfaction in helping people succeed

Desired Candidate Profile

• 8+ years of industry work experience
• Proven experience as a Full Stack Developer or similar role
• 3+ years of web application development with JavaScript as full stack
• Full stack experience designing and building scalable applications from end-to-end 
• Excellent JavaScript / Typescript skills
• Strong proficiency in React (hooks knowledge is plus)
• Strong proficiency in Nodejs
• Good HTML5 / CSS3 skills with expertise on responsive web design 
• Must have Design and development experience in Micro services using NodeJS and TypeScript
• Experience with NoSQL databases such as MongoDB, mongoose, aggregation framework and Redis 
• Experience with Web sockets and related frameworks (e.g. Socket.IO) 
• Experience in using and developing GraphQL APIs
• Experience in performance tuning
• Knowledge of code versioning tools such as Git, Mercurial or SVN.
• Open minded to take up any challenge, research and provide solutions Great attention to detail

• Testing libraries – jest, testing-library is plus
• TDD / BDD experience is plus
• Experience with AWS, K8S, CI/CD is plus
• Familiar with SDLC methodologies like SCRUM, AGILE, Continuous Integration

• Design – Analyze, design & document the system / solution based on the business needs which is scalable, resilient and maintainable with low overhead for both client and server side
• Problem solving – Solve the challenges and problems faced by team by guiding and team with best practices
• Coordinate - Communicate system requirements to developers; explain system structure to them and provide assistance

• • Code Reviews – Perform code reviews 

• • Planning – Plan and assign tasks to team members