Operations and Customer Success Intern

Key Responsibilities:

• Handle escalated voice calls transferred by L1 agents or supervisors.
• Provide expert-level support for complex issues and ensure timely resolution.
• Maintain ownership of tickets through resolution, keeping customers informed throughout the process.
• Coordinate with internal teams (Product, Engineering, QA, etc.) to resolve technical issues.
• Identify patterns in escalations and suggest process/product improvements.
• Document solutions, create knowledge base articles, and provide feedback to the L1 team to reduce future escalations.
• Meet or exceed defined KPIs such as First Call Resolution (FCR), CSAT, and Average Handling Time (AHT).
• Ensure adherence to SLAs and internal escalation protocols.
• Act as a mentor and point of contact for L1 agents when guidance is needed.

Requirements:

• 2–4 years of experience in customer support, with at least 1 year in L2 or escalations (voice process).
• Strong verbal communication skills with fluency in [English/Other relevant language].
• Experience with CRM and ticketing tools (e.g., Zendesk, Freshdesk, Salesforce).
• Ability to handle high-pressure situations and demanding customers with empathy and professionalism.
• Technical troubleshooting experience preferred (based on industry – SaaS, Telecom, FinTech, etc.).
• Willingness to work in rotational shifts or weekends, if required.
• Bachelor's degree or equivalent preferred.

Hi,

Please find the job description for Cloud Devops Engineer role with Wissen Technology.

Website and Company profile:

www.wissen.com

LinkedIn Page:

https://www.linkedin.com/company/wissen-technology/

Interview Process : There will be 3 rounds of interview. 1 will be in office.

Client- (Hybrid Work Mode) (Product based organization)

Location:Bellandur,Bengaluru

JD:

Experience Level: 4-8 years

About the Role:

We are seeking a skilled AWS Engineer with strong expertise in AWS cloud services, Amazon EKS, and Kubernetes to join our team in Bengaluru. The ideal candidate will have a deep understanding of cloud infrastructure and container orchestration, with minimal Java development experience (10%) to support application integration.

Required Skills and Qualifications:

• 3-6 years of experience in AWS cloud engineering and architecture.
• Strong expertise in Amazon EKS and Kubernetes for container orchestration.
• Preferably certified in CKA (Certified Kubernetes Administrator) and AWS Certified Solutions Architect or equivalent.
• Hands-on experience with AWS services (EC2, S3, RDS, Lambda, IAM, etc.).
• Basic proficiency in Java (10% of role) for supporting application integration.
• Familiarity with Infrastructure as Code (IaC) tools like Terraform or CloudFormation.
• Knowledge of CI/CD pipelines and DevOps practices.
• Strong problem-solving skills and ability to work in a fast-paced environment.
• MUST HAVE SKILLS:EKS,ArgoCD,Kubenetes,Gitops.

Preferred Qualifications:

• Experience with microservices architecture and Docker.
• Familiarity with monitoring tools like Prometheus, Grafana, or ELK stack.
• Understanding of networking and security best practices in AWS.

Be the brain behind a real based tokens project where real liquidity powers P2P trading.

We build next-gen blockchain tokens (ERC20/BEP20/TRC20) that are instantly transferable P2P, divisible, tradable on escrow systems, and backed by real liquidity.

Who We’re Looking For:

IIT graduates preferred with strong Blockchain + DeFi expertise

Solidity + Web3.js / Ethers.js expert

Experienced in tokenomics, stablecoins, AMMs, liquidity pools & P2P escrow

Ability to mint max tokens with minimal liquidity investment while keeping price stable

Key Responsibilities:

Deploy secure ERC20/BEP20/TRC20 tokens

Design liquidity-backed tokenomics

Optimize capital efficiency & AMM strategies

Build P2P escrow smart contracts

Maintain stable token price peg across exchanges

Job Description: Intern - Business Development

Location: Pune (Work from Office)

About Rawmart

Welcome to the Rawmart. We are the end to end solution providers and enablers to

Manufacturers and SME’s. By participating in the end to end manufacturing cycle, Rawmart

enables smart & cost effective raw material procurement, provides seamless supply chain

experience, infuses manufacturing technology, quality controls & drives process efficiencies

for delivering a better cost and volumetric output. Rawmart Intends to develop similar

Ecosystems across various product verticals and respective SME's. Partnering and developing

such SME's across the country is our mission. Our core principles are - Involve, Solve, and

Evolve.

Role Overview:

We are seeking a highly motivated intern to support the Business Development team in

driving growth within the Manufacturing as a Service vertical. The ideal candidate is eager to

learn, detail-oriented, and comfortable with research, client interaction, and strategic

planning.

Key Responsibilities:

1. Assist in identifying potential clients and researching their business requirements.

2. Conduct market research to understand industry trends and competitor analysis.

3. Support the preparation of client presentations, proposals, and reports.

4. Collaborate with internal teams to align solutions with client needs.

6. Help in organizing meetings, taking notes, and tracking follow-ups.

7. Support in managing marketing campaigns or lead-generation activities.

Required Skills and Qualifications:

Technical Skills:

1. Market Research & Analysis: Ability to conduct comprehensive research and summarize findings.

2. Microsoft Office Suite: Proficient in Excel, Word, and PowerPoint.

3. Data Handling: Basic understanding of data organization and visualization.

4. Presentation Skills: Ability to design visually engaging and persuasive presentations.

Soft Skills:

1. Strong communication and interpersonal skills.

2. Analytical thinking and problem-solving ability.

3. High attention to detail and organizational skills.

4. Proactive and eager to learn in a dynamic environment.

5. Ability to work collaboratively within a team and independently when required.

Preferred Qualifications:

1. Background in business, marketing, or engineering (students or recent graduates).

3. Knowledge of social media and digital marketing tools is a bonus.

Job Title: Senior Manager of Learning Design - EdTech

Job Overview: The Senior Manager of Learning Design will lead our efforts to innovate and enhance educational programs, ensuring alignment with the latest in educational technology and industry standards. This role is pivotal in managing the development of high-quality learning materials and courses, engaging with senior stakeholders, and overseeing a team of instructional designers and SMEs.

Responsibilities:

● Spearhead the design and development of educational programs that meet the needs of diverse learners and align with technological advancements.

● Maintain and enhance relationships with senior stakeholders and universities to ensure collaboration and alignment of educational goals.

● Oversee the instructional design team, ensuring all learning materials are of the highest quality and delivered on schedule.

● Conduct continuous research on new educational trends and integrate findings into program development to keep our offerings at the forefront of the industry.

● Manage the execution of educational projects from conception through to delivery, including stakeholder management and alignment of educational outcomes with business goals.

Professional Skills:

● Advanced Instructional Design: Expertise in creating and managing comprehensive educational content for varied audiences, utilizing modern instructional theories and technologies.

● Project Management: Strong project management skills, with a proven ability to oversee educational projects from inception to completion, ensuring alignment with broader educational and business objectives.

● Strategic Planning: Ability to develop strategic plans for the educational development of both internal and external courses, ensuring they meet market needs and organizational goals.

● Leadership and Team Development: Experience in leading instructional design teams, providing guidance, and fostering professional growth to meet and exceed project demands.

● Technical skills: Experience in developing IT courses and a basic understanding of domains like cloud, AI, GenAI, coding, etc. is mandatory

Soft Skills:

● Communication and Influence: Exceptional communication skills, with the ability to articulate complex educational strategies to stakeholders and lead teams effectively.

● Analytical Thinking: Strong analytical skills, with the ability to perform detailed needs assessments and gap analyses to inform course development strategies.

● Innovative Thinking: A visionary approach to educational design, constantly seeking to implement the latest educational technologies and methodologies.

● Adaptability: Capability to adapt strategies in response to new educational trends and technology, ensuring the organization remains at the cutting edge of EdTech.

Desired Skills and Experience:

● Agile Methodology: Familiarity with Agile project management methodologies, especially in a fast-paced EdTech environment.

● Professional Experience: At least 10-12 years in educational technology or related fields, with a minimum of 5 years in a leadership role managing instructional design teams.

● Educational Mastery: Demonstrated success in developing scalable and effective educational programs, with a keen insight into learning analytics and user feedback to refine course offerings.

● Stakeholder Engagement: Proven experience in managing relationships with senior educational stakeholders and ensuring the educational goals are aligned with organizational strategies

About us

We are building new-age billing and pricing infrastructure for SaaS companies. As SaaS pricing evolves from vanilla subscription-based models to more granular usage-based models, billing and pricing infrastructure needs to be completely reimagined.

Founders who sold their previous startups to Snapdeal and Gaana respectively. They have experience at organizations such as Google, Basepair, Elevation Capital, IIT Bombay, IIT Delhi and Harvard Business School. We are funded by marquee global investors, including Bessemer Venture Partners.

We are building our founding team, and are looking for:

1. engineers who can optimize for quick iteration, fast deployment and having a great developer experience.
2. sales, marketing and growth folks who are excited to push the envelope on GTM (go-to-market) innovation

You should be excited about learning and meaningfully shaping the trajectory of an early-stage startup from Day 0 in its journey.

What you can expect

• Ownership and autonomy: As a founding team member, you have immense responsibility. You own and drive the execution.
• Learning: You will work on challenging problems and engage in some of the most meaningful work of your life.
• You will have to figure out our Go-To-Market playbook from scratch - channels, messaging, discovery, demos, sales cycle, personas, nurturing, partnerships etc. Expect a whole lot of iteration and first principles thinking.
• Culture:
• We don’t take ourselves too seriously, and know how to have fun
• The health of our team is most important to us. Balance work with life - be productive, not busy.
• Being remote first, we thrive via async communication.
• Flexibility: Remote - work from wherever you are in the world; If you prefer coming to the office in person, we have a physical space in Indiranagar, Bangalore 
• Compensation: We offer competitive salaries with generous ESOPs
• Benefits (for full-time roles):
• Health insurance
• Generous vacation policy
• Learning and development budget
• Team events and company offsites
• Maternity and Paternity benefits
• Company laptop

About this role

We are building our founding team and are looking for folks who are excited to get their hands dirty in a 0 to 1 journey. If you are expecting a working playbook that you can execute, we are probably not the right fit for you at this point. However, if you are excited about creating the playbook from scratch, we would love to hear from you 

You will directly work with the founders.

Outbound sales are critical to generating meetings with qualified prospects. You will lay the foundation for and execute our outbound sales strategy.

The primary objective is to generate meetings with qualified prospects by optimizing our outbound sales machinery - iterating on channels, messaging, ICP (ideal customer profile), tooling etc.

• Outbound prospecting
• Find leads from databases (Apollo, ZoomInfo, etc.)
• Reach out to them (manual + automated) via different channels (email, LinkedIn, cold calling, etc.) to generate new sales opportunities
• Identify the needs of prospects, and build long-term, trusting relationships with to qualify leads as sales opportunities
• Iterate to maximize qualified meetings set up
• Experiment with different databases
• Experiment with messaging, level of personalization, length of sequences etc.
• Experiment with channels (email, LinkedIn, cold calls etc.)
• Experiment with different types of collateral
• Experiment with the recipient being targeted - industry, persona, intent signals etc.
• Loop in feedback from prospect responses to emails and cold calls to refine messaging further
• Inbound follow-ups - Respond to inbound leads and automate follow-up communication; iterate on messaging/channels to maximize conversion rate
• Run custom campaigns e.g., writing to VCs for intros to their portfolio companies, writing to conference attendees, scraping forums and job descriptions for relevant leads etc.
• Set up in-house tooling to ensure email deliverability, monitor open rate/reply rate, track domain reputation etc.
• Owning the CRM: Create and update leads, set up pipelines, email templates, and automation. Fully utilize CRM capabilities to nurture leads and deliver timely and relevant content

Key Qualifications

• 1-2 years of experience working as a sales development representative at a B2B SaaS company
• The solid hustle and entrepreneurial mindset; Thrive under the uncertainty that comes with an early-stage setup
• Excellent written and oral communication skills
• Experience working with lead databases, sales engagement tools etc
• Familiarity with CRM systems and proficiency in managing leads, pipelines, and automation
• Willingness to get your hands dirty and do the grunt work in the early days
• Strong first principles understanding of business fundamentals; Ability to empathize with the end user, and understand their pain points; Ability to understand the product at a granular level
• Adaptable to work across time zones to cater to a global customer base
• Self-driven individual with high ownership and a strong work ethic
• Ability to build, manage and motivate a team
• Previous entrepreneurial experience is a huge plus
• Experience catering to the CFO persona is a plus
• Familiarity with billing systems, CPQ and accounting systems is a plus
• Not taking yourself too seriously :)

Looking for Experienced Trainers with experience in Dotnet Training

Must be good in Fullstack-MERN

Azure knowledge is desired

• his role requires someone who will be responsible for executing and managing all activities related to product cataloging & pricing, ensuring all product details and prices on the platform are correct and updated
• The individual should have a sound understanding of Vendor Management, Operations, Attributes of the catalog, Category Knowledge.
• Ensuring an error free output & 0% escalations.
• Maintaining categorization of the products on the platform, Updating product information, including images and prices
• Uploading inventory stock positions Operational & co-ordination activities related to the catalog
• Manage Adhoc requests from Category and other internal teams and resolve them within a Specific TAT
• Demonstrate a flexible attitude and be responsive to change and last-minute requests.
• ​​Creation of vendors codes and Entering vendor details in the system. Setting up SKUs on the system. Assisting merchant team with required documentation with other functions and vendors.
• ​​Perform a variety of tasks in populating/procuring content for the product catalog from vendors. Engage with vendors to get product information as per the defined templates of attributes and images. The work includes content creation, population of content from various sources (including research on the internet), interacting/coordinating with vendor/manufacturers, conducting QC, identifying and correcting errors, maintaining records of work received and work performed.

• 2-5 years of work experience in Catalogue operations.
• Should have prior experience with E-Commerce & handled external partners.
• Proficient in all MS Office, sound verbal & written communication
• A passion for always exceeding internal and external customer expectations.
• Proactive and able to work with stringent deadlines.
• Ability to follow the process - can follow SOPs consistently and quality check own work. Detail oriented.

A wholesome opportunity in a fast-paced environment will enable

you to juggle between concepts yet maintain the quality of content, interact, share your ideas, and have loads of learning while at work. Work with a team of highly talented young professionals and enjoy the benefits of being at Plum (business vertical.‍

A fast-growing SaaS commerce company based in Bangalore with offices in Delhi, San Francisco, and Dublin. We have three products in our portfolio: Plum, Empuls, and Compass. Plum works with over 1000 global clients. We help our clients engage and motivate their employees, sales teams, channel partners, or consumers for better business results.

We look forward to connecting with you. As you may take time to review this opportunity, we will wait for a reasonable time of around 3-5 days before we screen the collected applications and start lining up job discussions with the hiring manager. However, we assure you that we will attempt to maintain a reasonable time window for successfully closing this requirement. The candidates will be kept informed and updated on the feedback and application status.

Responsibilities

• Own the design, development, testing, deployment, and craftsmanship of the team’s infrastructure and systems capable of handling massive amounts of requests with high reliability and scalability
• Leverage the deep and broad technical expertise to mentor engineers and provide leadership on resolving complex technology issues
• Entrepreneurial and out-of-box thinking essential for a technology startup
• Guide the team for unit-test code for robustness, including edge cases, usability, and general reliability

Requirements

• In-depth understanding of image processing algorithms, pattern recognition methods, and rule-based classifiers
• Experience in feature extraction, object recognition and tracking, image registration, noise reduction, image calibration, and correction
• Ability to understand, optimize and debug imaging algorithms
• Understating and experience in openCV library
• Fundamental understanding of mathematical techniques involved in ML and DL schemas (Instance-based methods, Boosting methods, PGM, Neural Networks etc.)
• Thorough understanding of state-of-the-art DL concepts (Sequence modeling, Attention, Convolution etc.) along with knack to imagine new schemas that work for the given data.
• Understanding of engineering principles and a clear understanding of data structures and algorithms
• Experience in writing production level codes using either C++ or Java
• Experience with technologies/libraries such as python pandas, numpy, scipy
• Experience with tensorflow and scikit.