● To manage a team of Content Writers, Catalog Specialists, Quality Analysts,
Review & Digital Imaging Teams in ensuring Web content for product categories
are launched as per SLA's.
● To measure the quality of Content and Catalog and to perform targeted content
and Catalog corrections and to generate training sets in order to enable Catalog
improvements at scale.
● To coordinate with the Subject Matter Experts (SMEs) in area of content writing
and photography to provide technical and analytical guidance for Production floor
teams
● To develop a Quality team for Pre QC of the Brand information Sheet, Visual QC
team for QC of the images before upload and Post QC team for QC of the final
uploaded products and Initiated Quality Audit Process for Catalog & Content
Writers(Proofreading with score).
● To plan, organize and direct the work of subordinates or others, outline
procedures and instructions on work received, make time estimates on new jobs
received, check accuracy / quality of content creation / population done by others,ensuring records are maintained accurately, ensuring utilization of team is high,
mentor and train new team members.
● To coordinate with the customer support team for solving the customer queries
and complaints related to Catalog.
● Preparing daily, weekly and monthly reports and detailed analysis on product
creation and modification.
● To take care of product management wherein ensuring the products are live on
the website as and when required with the latest offers shared for marketing.
REQUIREMENTS
We are looking for leaders at all levels who have the hunger to work with some of the
smartest people, who are driven by a sense of purpose, and who wish to leave a legacy
in their respective domains and among their professional fraternity. We are not just
building apps or tech platforms, but rather building distributed ecosystems connected
through intelligent technology that can change the face of the food and grocery
consumption pipelines in India, forever, for the better.
An ideal candidate for this role is someone who has-
● To execute Technical Skills like:
a. Skills in data analysis and interpretation
b. Reasonable knowledge of aspects of Cataloguing like photography, photo
editing and content writing
● To also execute Behavioural Competencies:
a. Strong team-building skills, counselling skills and conflict management skills.
Must be able to conduct appraisals well and provide constructive feedback.
b. High operational orientation and willingness to “work on the floor” always and
solve problems immediately.
About An Internet Startup
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Associate Manager - Mortgage Operations
We are seeking a driven and experienced professional to join our team as an Associate Manager for Mortgage Operations. This position is brimming with opportunities for professional growth and development, especially for a dedicated individual who thrives in a dynamic and customer-centric environment.
Key Responsibilities
· Managing end-to-end Mortgage Operations ranging from Origination to Servicing.
· Ensuring proactive Customer Relationship Management - You will be the single point of contact for customers to address any operations-related queries.
· Ensuring required Service Level Agreements (SLA) and Turn Around Time (TAT) are maintained at all times.
· Scheduling and attending regular meetings with clients to stay connected and reporting on team performance.
· Streamlining transitions (offshore) with new clients without any challenges and ensuring effective communication during this process.
· Identifying opportunities with existing customers for upselling and cross selling other services.
· Creating/Managing process documentation for all customers.
· Collaborating with the MIS team to ensure timely delivery of performance reports to all clients.
Skills and Qualifications
· Prior experience in Operations Management.
· 12+ years in Mortgage Operations.
· Experience of managing a team of 40-60 Full-time Employees.
· Leadership and CRM skills.
· Excellent Communication skills.
· Transition Experience.
· Hands-on experience in handling clients directly.
· Proven track record in People Management.
Benefits
· Performance-based Incentives.
· Flexible work Environment.
Location
The role will be situated at our J P Nagar office.
● Plan & lead end to end Operations while ensuring quality, productivity & amp;
budget objectives.
● Work with vendor partners in delivering operational process execution at scale,
jointly plan and problem solving to provide evolving scale and continuous
improvement
● Good communication skills. Ability to communicate and explain to individuals &
the team, what needs to be done to achieve its objectives. Listening skills: Gains
input and commitment from all involved in delivering their specific part.
● Ability to set and achieve timelines for tasks: Set realistic and stretching
performance expectations for self and others. Regularly reviews progress and acts
to ensure optimal results for the business.
● Analytical Skills: Effectively analyses and interpret information, identifying &
validating the key facts, including reviewing alternatives to determine advantages
and associated risks.
● Establish KPIs, monitor the ongoing operations and improve performance against
set goals
● Lead and mentor junior associates, ensuring the team is performance driven and
aligned with business goals
● Form, document, and optimize business processes
● Oversee and assist with sending and receiving B2B shipments
● Manage shipping errors,vendor relations, costs of platforms & services
leveraged by the business
Skills Required
● Interpersonal & Negotiation
● Technical Understanding
● Analytical Skills
● Problem Solving Skill & Techniques
● People management experience. (Experience in handling big teams located in
different cities is highly desirable)
● Experience in handling live operations. (Wherein real-time decision making
capacity)
ROLE MISSION (WHY THE POSITION EXISTS)
Responsible for managing the MD’s calendar, prepares any notes for the meetings, fixes appointments with visitors, internal staff, etc.
Prioritizes and follows up on concerns addressed to the MD, including those marked sensitive or confidential nature. Follows course of action as recommended by MD.
Drafting acknowledgement letters, personal correspondence, and other tasks that facilitate the MDs ability to perform his/her duties
Making transport and travel arrangements and preparing expense reports for the MD
Coordinates internally with internal departments and acts as a point of contact between internal and external employees, vendors, external clients and guests
Arranging minutes of meetings, conferences, Board meetings
Filing all important documents, correspondence for the MD’s office
Responsible for regular monthly reports as required by the Management
Coordinates with external organizations, as required
AREAS OF RESPONSIBILITY
Administrative Responsibilities:
- Responsible for calendar management, scheduling appointments and meetings
- Making transport and travel arrangements for the MD
- Be the point of contact to answers queries and providing
information related to the MD’s office
- Develop presentations as required by the MD
- Handles all correspondence for the MD’s office and prepare
responses and filing all important documents
- Manage information flow in a timely and accurate manner
- Delegating tasks assigned by MD to staff and follow up of status of all tasks assigned
- Collating MIS from all departments on a timely basis
- Handle confidential information in a sensitive manner
JOB SPECIFICATIONS
Education:
Bachelor of Commerce / Arts
MBA (Optional)
Job Related Experience:
6-8 years of work experience in administration with minimum 3 experience as a Executive Assistant to a Management role
Excellent computer proficiency required
Business Understanding:
Hospital Management
Others:
Excellent English Communication (Written and Verbal)
Excellent Presentation Skills
Requirements -
2. Backend, data entry experience (experience of working with Govt. Municipal project plus)
3 experts in the products that their company manufactures and develops.
4. find solutions to problems with the products and help customers work through technical difficulties.
5. Filing reports regarding product problems.
6. Researching technical issues.
7. Managing and processing customer orders
8. Walking customers through solutions
9. Reviewing product change requests
10. Learning about product updates and new technologies etc.
Compensation: 15K NTH-25K NTH (depending upon current CTC & experience)
Experience- 1.3 yeras
Role 1 year contractual role
Location-Odisha
- Managing goals, KRAs for the Collections & Operations team of 10-15 people
- Leading collection & operations strategy over dialler for better customer engagement & collection efficiency
- Driving visibility and actionability through Data & MIS reports for the Ops & collections team to lead higher operational efficiencies
- Monitoring call quality & drive customer call NPS through the team
- Engaging with external lawyers/ external vendors to promote specific legal/ non-legal campaigns
- Ideating, Creating & Implementing new campaigns and collaborating with Tech/ data science team to drive conversion and collections
What you need to have:
- MBA preferred with experience in start ups in similar domain
- 2+ experience in Collections Operation and Strategy is a must
- Should have managed a team of similar size in the past
- Structured communication & thought process
Roles and Responsibilities
A Store Manager is Responsible for all Sales & Operations of a retail store. Must be familiar with all aspects of retail operations, sales, customer relations & Technology.
- Responsible to meet sales goals.
- Create a customer service-oriented culture in the store.
- Ensure that retail merchandising is appealing to customers.
- Manage all other matters pertaining to store sales and perform additional tasks as required.
- Promote store sales through cold calling, marketing and advertisements.
- Manage inventory and Registers
- Billing & Handover
- Should have a complete knowledge of POS, reports understanding and MIS / willingness to learn.
- Crisp in money management and handover.
- Ensure all petty cash / petty cash vouchers are tallied and approved of.
Desired candidate profile:
- Graduate.
- Excellent spoken and written English and Kannada skills.
- Passion for Customer care and sales.
- Good knowledge of Pos.
- Excel skills preferred.
- Immediate availability.
About the Role:
We are hiring a high spirited Operations Executive, to spearhead operations in India and begin rapid expansion across Indian Cities. The individual should be proficient at and enjoy solving complex problems and execute at grass roots along with the team. The objective is to implement fleet protocols, optimise vehicle utilisation and grow the fleet size as HelpNow continues to accelerate across the country.
Job Responsibilities:
-
Streamlining and managing our ambulance fleet.
-
Expanding operations and launch of the service in new cities.
-
Procuring more ambulance vehicles, drivers, medical staff and service vendors in each city.
-
Optimising arrival times and fleet occupancy percentage.
- Ensure gold standards for our vehicles and groom the fleet staff for a great patient experience.
The candidate should have minimum 3 years of experience in:
-
Managing large vehicle fleets and drivers.
-
Working in a technology-based organisation.
-
Prior experience of managing multi-city fleets and teams.
-
Work at a hyper growth startup (Series-A or further)