Operations Executive

Handle end‑to‑end export and import operations, including documentation, customs compliance, freight booking, shipment coordination and banking procedures, ensuring timely & accurate movement of goods.

Key Responsibilities:

• Manage all export documentation (Commercial Invoice, Packing List, Bill of Lading, COA/COO, Shipping Bill, etc.) and bank submissions.
• Handle import documentation, including LC applications, E‑Way bills, indemnity bonds, and customs clearance coordination.
• Coordinate with freight forwarders, CHA, shipping lines, transporters, factory staff, CFS/ICD operators.
• Track shipments, follow up on duty drawback/realization certificates, ensure compliance with trade regulations and renewal of IEC, RCMC, LUT/UIN as needed.
• Maintain accurate export/import records (physical & digital), track transaction status, and liaise with banks & clients for settlements.

Requirements:

• Bachelor’s degree (Logistics/International Trade/Related) or Diploma in Export–Import Management.
• 5–6 years hands‑on export/import operations & documentation experience.
• Strong knowledge of customs regulations, documentation, DGFT / ICEGATE procedures.
• Proficiency in MS Office and digital transaction handling.
• Excellent communication, coordination, organizational, and time‑management skills.

Key Responsibilities

Handle export documentation in compliance with Indian customs regulations, specifically for apparel shipments

Prepare and verify documents such as:

Commercial Invoice

Packing List

Shipping Bill

Bill of Lading / Airway Bill

Certificate of Origin

Coordinate with freight forwarders, CHA (Custom House Agents), and transporters for smooth shipment execution

Ensure timely clearance of shipments and adherence to export timelines

Maintain accurate shipment records and documentation for audits and compliance

Track shipments and update internal stakeholders on status

Resolve shipment-related issues (delays, documentation errors, customs queries)

Work closely with internal teams (production, sales, warehouse) to align dispatch schedules

Required Skills

Technical Skills:

Strong knowledge of export procedures and Indian customs regulations

Experience in apparel export documentation

Familiarity with logistics processes (air/sea shipments, incoterms)

Good working knowledge of MS Excel, Word, and email communication

Experience with ERP systems is a plus

Core Skills:

Good written and verbal communication in English

Attention to detail (critical for documentation accuracy)

Problem-solving ability

Time management and ability to meet deadlines

Preferred Experience

Prior experience in a similar shipping/logistics role within an export-oriented company

Hands-on coordination with CHA, freight forwarders, and customs

JOB RESPONSIBILITIES

• Managing the entire order cycle of timely booking of Orders / Invoicing / Dispatching / and providing timely dispatch details to customers and team

• Coordinate with various internal teams such as Accounting, Warehouse, Transportation and Sales Team, etc. to execute the dispatch.

• Checking and Verification of Purchase Orders, Credit Limit, Prices, Items, Eway Bills, LR Copy and other things related to dispatch.

• Rechecking of Sales Invoice Made.

• Regular follow-up with warehouse and transporters to ensure that material is received to the client before/on time.

• Ensuring minimum freight charged to customers and our company from the transporters.

• Timely responding to all the dispatch-related calls, emails and queries.

• Maintaining accurate and complete data entry for the dispatch/logistics on the system.

• Protect the organization's reputation by keeping pricing, promotion, purchase order, and credit-limit information confidential.

• Ensuring customer satisfaction at all levels.

• Handling and assisting other dispatch team members.

• Ensuring stocks are available as per Stock Minimum Order Level.

REQUIRED SKILLS

• Prior work experience as a Logistics and Dispatch Manager.

• The candidate should have strong verbal skills and be able to send emails and communicate on a regular basis.

• Record of successful distribution and logistics management.

• Demonstrable ability to lead and manage staff of Logistics, Warehouse and Transporters.

• Developing and communicating shipment schedules.
• Liaising with vendors and carrier services to coordinate logistics and timelines.
• Assisting customers and resolving shipment issues and complaints.
• Preparing and maintaining shipment paperwork, records, and digital databases.
• Collect shipping data from various websites/documents and enter in the database system.
• Create spreadsheets with extracted data without mistakes.
• Verify / Analyze data by comparing it to source documents, update existing data
• Performing additional duties as needed.
• Prepare daily reports/summaries and send it to Managers / TLs / Clients etc.
• Good typing/communication skills.

What you need to have:

Designation/Role : City Lead Operations/ Senior Logistics Manager

Location : Gurgaon

Education Qualification : IIT/NIT - 2012 to 2016 Batch OR
MBA - Sales/Operations/Marketing can also be considered.

Experience Required : Last Mile Delivery Experience working in companies like Shadowfax, Lalamove, Delhivery etc

Roles and Responsibilities :

1. The candidate would be responsible for sustaining and growing the city's revenues with P&L responsibilities.
2. Good in Leading the Sales team in initiating new accounts and managing relationships with existing ones, thereby ensuring a healthy mix of partners.
3. Laying down the roadmap for new account acquisition for the city and ensuring its execution.
4. Strategizing and executing all account related initiatives from operational troubleshooting to activation.
5. Managing the rider life cycle (hiring to retire )
6. The person should have leading the Operations team in delivering the best Customer experience while having a 360 degree view from Customer Care to Delivery Executive Safety to Optimal utilization of resources.
7. Managing the administration function, operational performance reporting, streamlining processes and systems wherever possible
8. Responsible for managing the City team from hiring and training new recruits to assigning targets and formulating incentive plans as well as career planning for each member of the team

Skill Set :

1. Relevant work experience of 4+ years in Sales or Marketing or Operations with a penchant for Leadership.
2. A competent decision-maker with the ability to create and execute a strategic sales and marketing plan for the region.
3. A visionary who can foresee the Macro factors affecting the business and strategize preemptively.
4. Identifies, builds and uses a wide network of contacts with people at all levels, internally and externally

• Bachelor’s degree in technology related field

• Minimum of 1 + years Major ERP system experience

• Functional / technical proficiency in designing, configuring and implementing in ERP System

• Strong understanding of order management, billing, and ERP master data

• Strong verbal and written communication ·

• Strong analytical and problem-solving skills, critical thinking and innovation

• Ability to work independently as well as in a team environment

• Must be detailed-oriented.

• Ability to develop repeatable development processes with supporting documentation.

• Corrugated Industry Experience