Operations Executive

at Meesho

Posted by Bernad Sanu
Bengaluru (Bangalore)
2 - 6 yrs
₹3L - ₹5L / yr
Full time
Supply Chain Management (SCM)
Reverse logistics
First mile
Job Brief:

As a Sr. Executive you will play a very vital role in developing SOPs and help the team implement
the same. You as the last-mile champ will handle all end to end NDR process. You will act as a bridge between customer support and logistic team. You will be one person who will pump in
enough fuel and energy to run and deliver operations at its best.


➢ Ensure prompt responses to queries /concerns raised by the Customer Support Team by highlighting to Last Mile Logistics Partner.
➢ Help build and implement SOPs. Manage workflow of day to day tickets raised related to
Last Mile complaints.
➢ Can handle End to end NDR process. Can manage both Call Centre & Logistic Partners
Ensure the designated Service Level Requirements, Customer promise dates, FAD, NDR,
S2D. & all such Key Performance Indicators are achieved on a weekly and monthly levels
➢ Must have customer service skills and be able to maintain a consistent, elevated level of
➢ Monitor the performance metrics of different reporting teams and take necessary actions
to improve the same
➢ Communicate with Last Mile Vendors for Lost & Damages with working data.- Work with
Internal for reconciliations for Disputes of Weights, Lost in Transit, etc.

About Meesho

Founded in 2015 by Vidit &Sanjeev (IITians)


Today, Meesho serves over 5 million individuals and enterprises, raised more than $65 million and achieved 50X growth within 3 years.


Meesho is YC backed and Series C funded growth stage company . Existing investors include Sequoia India, SAIF Partners,Shunwei Capital, RPS Ventures, DST Partners and Venture Highway & Facebook. Please refer to the attachment for Meesho story and the impact we are making.


We are building a disruptive social distribution channel via individuals selling on WhatsApp, Facebook and other social networks by offering them tools around sourcing, logistics and payments. Driving scale and impact is robust tech complex and a team of tech and business minds that thrives on steady challenges and definite wins! In 2018, Meesho was named by LinkedIn India’s top 25 startups to work based on top talent pull, jobseeker interest and level of professional engagement with its employees.


We tackle personalisation, logistics, search & discovery, fraud prevention and growth challenges head-on, creating solutions that are scalable, efficient, elegant and seamless for the end-user. 

500-1000 employees
Raised funding
View full company details
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