As a Sr. Executive you will play a very vital role in developing SOPs and help the team implement
the same. You as the last-mile champ will handle all end to end NDR process. You will act as a bridge between customer support and logistic team. You will be one person who will pump in
enough fuel and energy to run and deliver operations at its best.
Responsible
➢ Ensure prompt responses to queries /concerns raised by the Customer Support Team by highlighting to Last Mile Logistics Partner.
➢ Help build and implement SOPs. Manage workflow of day to day tickets raised related to
Last Mile complaints.
➢ Can handle End to end NDR process. Can manage both Call Centre & Logistic Partners
Ensure the designated Service Level Requirements, Customer promise dates, FAD, NDR,
S2D. & all such Key Performance Indicators are achieved on a weekly and monthly levels
➢ Must have customer service skills and be able to maintain a consistent, elevated level of
service
➢ Monitor the performance metrics of different reporting teams and take necessary actions
to improve the same
➢ Communicate with Last Mile Vendors for Lost & Damages with working data.- Work with
Internal for reconciliations for Disputes of Weights, Lost in Transit, etc.
Shubham Vishwakarma
Full Stack Developer - Averlon
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Job Title: Freight Broker
Department: Logistics
Location: Mohali
Shift: Night Shift
Employment Type: Full-time
Job Summary:
As a Freight Broker, you will be responsible for facilitating the transportation of goods between shippers and carriers. Your role will involve managing logistics, building relationships, negotiating contracts, and ensuring timely deliveries. This is an entry-level position ideal for individuals looking to start their careers in logistics and supply chain management.
Key Responsibilities:
Build Relationships:
Develop and maintain relationships with shippers and carriers to understand their needs and preferences.
Load Matching:
Identify and match available loads with appropriate carriers, considering factors such as capacity, routes, and pricing.
Negotiation:
Negotiate rates and terms with carriers to ensure competitive pricing while maintaining profit margins.
Documentation:
Prepare and manage necessary shipping documents, including bills of lading and contracts.
Track Shipments:
Monitor shipments throughout the transportation process to ensure timely delivery and address any issues that arise.
Customer Service:
Provide excellent customer service by communicating with shippers and carriers, addressing inquiries, and resolving disputes.
Market Research:
Stay informed about market trends, competitor activity, and industry regulations to enhance operational effectiveness.
Database Management:
Maintain accurate records in freight brokerage software and databases.
Requirements:
Bachelor’s degree preferred.
Proven Experience with OTR, Drayage.
Proven experience (6+ months) as a Freight Broker, in logistics, or a similar role.
Strong communication skills, both verbal and written.
Self-motivated, results-driven, and able to work independently.
Ability to work in a fast-paced and dynamic environment.
Company Description
Miko is an advanced artificial intelligence innovation lab with a mission to bring AI and robotics to every consumer home. Headquartered in Mumbai, India, our workforce spans several countries, including the United States, Canada, Europe, and the Middle East. To check out various product offerings, visit Miko's website.
Responsibilities:
Non-Direct Routing (NDR) Optimization:
- Develop and implement strategies to optimize NDR processes, minimizing transportation costs while maintaining service levels.
- Collaborate with internal stakeholders (sales, procurement, customer service) to identify NDR opportunities and -streamline order fulfillment.
- Manage carrier and logistics service provider relationships, negotiating rates, managing contracts, and ensuring compliance with routing guidelines.
Reverse Logistics (RVP) Management:
- Oversee the RVP process, encompassing returns, exchanges, and product recalls, to minimize costs and maximize recovery value.
- Partner with customer service, repair, and warehouse teams to streamline RVP processes and improve customer satisfaction.
- Manage relationships with reverse logistics partners, vendors, and service providers to ensure timely and efficient processing of returns and exchanges.
Pickup Coordination:
- Coordinate pickups from various locations (suppliers, warehouses, distribution centers) to optimize transportation efficiency and minimize costs.
- Schedule and monitor pickup activities, track shipment status, and resolve any issues or delays to ensure on-time pickup and delivery.
- Communicate pickup schedules and requirements to carriers and internal stakeholders for alignment with logistics plans.
Performance Monitoring & Continuous Improvement:
- Develop key performance indicators (KPIs) and metrics to measure logistics performance in areas like on-time - pickup/delivery, NDR utilization, and RVP processing time.
- Analyze logistics data and performance metrics to identify trends, root causes of issues, and opportunities for improvement.
- Lead cross-functional teams in implementing process improvements, best practices, and technology solutions to enhance logistics efficiency and customer service.
Qualifications:
- Degree in Supply Chain Management, Logistics, Engineering, or a related field (preferred).
- 1-3 years of experience in logistics operations, transportation management, or a similar role.
- Proven track record of identifying and implementing logistics process improvements.
- Strong analytical skills with proficiency in data analysis tools and techniques.
- Excellent communication, collaboration, and interpersonal skills with the ability to influence stakeholders across departments.
- Experience working with transportation management systems (TMS) a plus
- Developing and communicating shipment schedules.
- Liaising with vendors and carrier services to coordinate logistics and timelines.
- Assisting customers and resolving shipment issues and complaints.
- Preparing and maintaining shipment paperwork, records, and digital databases.
- Collect shipping data from various websites/documents and enter in the database system.
- Create spreadsheets with extracted data without mistakes.
- Verify / Analyze data by comparing it to source documents, update existing data
- Performing additional duties as needed.
- Prepare daily reports/summaries and send it to Managers / TLs / Clients etc.
- Good typing/communication skills.
• Responsible for leading and overseeing all operations in the company with Ownership
• Understand the entire Logistics process flow and drive the Operations team to achieve
maximum efficiency.
• Assisting in recruitment of Operations & Supply teams along with the support from HR
team
• Distribution of sales targets amongst the team members to ensure that the monthly
targets are achieved.
• Coordination with the different stakeholders and teams for smooth operations
• Updating the management team with progress, challenges, and developments on a
periodic basis.
Position: Supervisor - Logistics
Location: Bangalore (Jakkanahalli Cross, T Begur, Nh-4, Nelamangala)
Payroll: Randstad
Candidate Profile
-
2 to 5 years of Experience.
-
Excellent communication skills with good Knowledge of Kannada & English. Knowledge of Tamil, Telugu and Hindi will be added advantage.
-
Candidate should be from Logistics background with sound understanding of local and interstate Transportation.
-
Open to Travel to Tamil Nadu, Karnataka, AP, Telanga and Kerala for collection of material.
-
Well versed with documentation involved in domestic transportation.
-
Understanding of Warehouse operations (Collection, Unloading, Packing, Loading, Dispatch).
-
Skills required – problem solving, negotiation
-
Computer Knowledge is must
Job description
-
Manage contract vehicles and hire vehicles from market for day to day operations.
-
Co-ordinate with corporate Logistics team, Customer and collection team for timely execution of orders.
-
Responsible for timely packaging and movement of material.
-
Meeting with clients/site visit to understand the requirements.
-
Prepare route plan as per business requirement.
-
Resolve day to day operational challenges.
-
SOP Implementation and adherence.
-
Maintain and share reports.
- Supervising day-to-day operations in the Supply Chain Department.
- Scaling-up and managing procurement, virtual warehouse and distribution processes
- Following procurement and supply chain processes as per guidelines
- Strategizing and implementing efficient processes to ensure 100% order fulfilment on time.
- Ensuring promptness, accuracy in procurements and maintaining records of goods ordered, received and returned.
- Evaluating potential vendors, negotiating and getting them registered as per set process. Maintaining good relationships with vendors / suppliers
- Regularly doing market research ensuring generic medicines range is enhanced from time to time. Maintaining accurate medicine master data base.
- Maintaining updated records of purchased products, delivery information and invoices.
- Liaising with new vendors and negotiate for the best deals whenever required
- Ensuring that the products and supplies are of high quality and as per set standards.
- Monitoring stock levels and place orders as needed
- Working with internal team members ensuring speed and accuracy and performing other duties.
- Staying informed on the latest industry techniques and methods.
- Preparing training material and conducting regular training to all team members of Supply Chain Management.
- Preparing regular reporting and ensuring timely update to management
What you need to have:
- Pharmacy Knowledge – Ethical, Generic and FMCG items
- Customer Service Obsession
- Excellent leadership and interpersonal skills. Good understanding of management practices and techniques.
- Process orientation / Accurate and precise attention to detail
- Market Orientation / Vendor Knowledge
- Ability to negotiate
- Ability to prioritize and manage time efficiently
- Ability to work well with staff / other teams and manage stressful situation
- Compute Knowledge
- Working discipline
We, at GlobalShiksha, are on a mission to Make Learning Fun for the K-12 segment by delivering high-quality, affordable supplementary educational products. The GlobalShiksha team of 150+ people works out of offices in Bengaluru. We're backed by the top investor of the world, Accel Partners. Founded in 2011 by an IIT Graduate, GlobalShiksha is among the top five Ed-tech companies of India and has the trust of 1 million parents.
Job Summary
- The candidate must be able to communicate effectively since the job involves coordinating with clients, couriers, and other operational departments.
- The candidate must ensure that quality assurance checks are completed and maintained.
- A Candidate is responsible for monitoring deliveries, ensuring customer satisfaction, and maintaining accurate logs of all transportation and goods.
- Preparation of Non-Delivery Report.
- Should have sound knowledge of Microsoft Excel (advanced), Microsoft word, MIS, maintaining and updating trackers.
- The candidate should be fluent in Hindi, English, and regional languages.
Responsibilities and Duties
- Logistic Management
- Warehousing
- Courier Management
- Verification and Customer Support
- Team Management
- Recieving
- QC Check
- Stacking
- Inventory Managment
- Delivery
- People Management
- Retail Operations
ONN Bikes is a bunch of extremely energized and determined individuals working towards transforming the way India moves. Our team is passionate about developing long-term solutions that advance ONN Bike's mission of providing access to affordable, connected and sustainable mobility solution for all.
- What we have in common is our restlessness, our impassioned spirits, and the zest to enable mobility as a fundamental right.
The Interesting Challenge -
- Executing operation plans to help shape the strategic direction of the product.
- Contributing to continual improvement through operations.
What you'll offer us -
- Manage operations by taking inputs from the analysis of data.
- Design and create world processes and be action-oriented to implement those.
- Ensure to match supply with demand effectively and efficiently. Your team will be sourcing partners, bikes, stations, and successfully positioning them with our demand users, maximizing partner- user engagement along the way.
What you'll need -
- Graduation with a strong proven track record in Operations and Growth or MBA is preferred.
- Hands-on management of functions that included a combination of the following: operations, business analytics, marketing, customer loyalty and retention and project management.
- Exceptional verbal and written communication skills.
- Willingness to roll up your sleeves and tackle something hands-on; you persevere when others fall away.
- Ability to be on call when the product is busiest (often nights, weekends, and holidays).
What We Offer You -
- Entrepreneurial experience in a fast-paced startup.
- An opportunity to contribute your bit to the society.
- Exposure to the buzzing industries of shared mobility and electric vehicles.
- Personal growth and conducive work environment
- Freedom to choose your work hours
- Energized and always on toes teammates who talk about almost everything under the sun.
LeadershipDesignation/Role : City Lead Operations/ Senior Logistics Manager
Location : Gurgaon
Education Qualification : IIT/NIT - 2012 to 2016 Batch OR
MBA - Sales/Operations/Marketing can also be considered.
Experience Required : Last Mile Delivery Experience working in companies like Shadowfax, Lalamove, Delhivery etc
Roles and Responsibilities :
- The candidate would be responsible for sustaining and growing the city's revenues with P&L responsibilities.
- Good in Leading the Sales team in initiating new accounts and managing relationships with existing ones, thereby ensuring a healthy mix of partners.
- Laying down the roadmap for new account acquisition for the city and ensuring its execution.
- Strategizing and executing all account related initiatives from operational troubleshooting to activation.
- Managing the rider life cycle (hiring to retire )
- The person should have leading the Operations team in delivering the best Customer experience while having a 360 degree view from Customer Care to Delivery Executive Safety to Optimal utilization of resources.
- Managing the administration function, operational performance reporting, streamlining processes and systems wherever possible
- Responsible for managing the City team from hiring and training new recruits to assigning targets and formulating incentive plans as well as career planning for each member of the team
Skill Set :
- Relevant work experience of 4+ years in Sales or Marketing or Operations with a penchant for Leadership.
- A competent decision-maker with the ability to create and execute a strategic sales and marketing plan for the region.
- A visionary who can foresee the Macro factors affecting the business and strategize preemptively.
- Identifies, builds and uses a wide network of contacts with people at all levels, internally and externally
Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon