People and Culture Manager

• Develops software solutions by studying information needs, conferring with users, studying systems flow, data usage, and work processes; investigating problem areas; and following the software development lifecycle.
• Determines operational feasibility by evaluating analysis, problem definition, requirements, solution development, and proposed solutions.
• Documents and demonstrates solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments, and clear code.
• Prepares and installs solutions by determining and designing system specifications, standards, and programming.
• Improves operations by conducting systems analysis and recommending changes in policies and procedures.
• Updates job knowledge by studying state-of-the-art development tools, programming techniques, and computing equipment, and by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.
• Protects operations by keeping information confidential.
• Provides information by collecting, analyzing, and summarizing development and service issues.
• Accomplishes engineering and organization mission by completing related results as needed.
• Supports and develops software engineers by providing advice, coaching, and educational opportunities.

Fieldproxy is looking for a passionate Customer Success specialist. We are on a pace to grow 3x in size this year with our customer success team. This is an exciting opportunity for someone who is looking to uplift their Customer Success career in a rapidly growing SaaS start-up.

Key responsibilities:

• Establishing customer engagement activities like onboarding and product implementation constantly while meeting the business metrics
• Increase product adoption and customer retention rate

What we look for:

• 2+ years of experience, preferably in a SaaS organization with at least 6+ months of domain expertise in Customer Success
• Excellent presentation skills and writing skills
• Ability to make a quick decision in a lean team
• Strong communication skill is not expected as it is kept as a default checklist
• Experience with a SaaS product would be preferred
• Work exceptionally with the cross-functional teams(product, sales, pre-sales, marketing, developers, etc.)
• Proactive in establishing deeper customer relationships
• Minimize the churn rate and maximize the revenue by constantly creating opportunities for upselling
• Familiar with the CRM tools preferred

What we provide in return:

• Competitive salary
• Opportunity to work in a fast-moving, high growth SaaS company
• Company-paid Health insurance
• A great learning experience with high paced growth opportunities
• Hybrid and friendly work culture with always ready to help attitude colleagues

Skills And Qualifications

• Expert in Python, with knowledge of at least one Python web framework (such as Django, Flask, etc depending on your technology stack)
• Familiarity with some ORM (Object Relational Mapper) libraries
• Able to integrate multiple data sources and databases into one system
• Understanding of the threading limitations of Python, and multi-process architecture
• Good understanding of server-side templating languages (such as Jinja 2, Mako, etc depending on your technology stack)
• Basic understanding of front-end technologies, such as JavaScript, HTML5, and CSS3
• Understanding of accessibility and security compliance (depending on the specific project)
• Knowledge of user authentication and authorization between multiple systems, servers, and environments
• Understanding of fundamental design principles behind a scalable application
• Familiarity with event-driven programming in Python
• Understanding of the differences between multiple delivery platforms, such as mobile vs desktop, and optimizing output to match the specific platform
• Able to create database schemas that represent and support business processes
• Strong unit test and debugging skills
• Proficient understanding of code versioning tools (such as Git, Mercurial or SVN)
• (Make sure to mention other frameworks, libraries, or any other technology related to your development stack)
• (List education level or certification you require)

Toplyne is a global SaaS product built to help revenue teams, at businesses with a self-service motion, and a large user-base, identify which users to spend time on, when and for what outcome. Think self-service or freemium-led companies like Figma, Notion, Freshworks, and Slack. We do this by helping companies recognize signals across their - product engagement, sales, billing, and marketing data.

Founded in June 2021, Toplyne is backed by marquee investors like Sequoia,Together fund and a bunch of well known angels. You can read more about us on - https://bit.ly/ForbesToplyne" target="_blank">https://bit.ly/ForbesToplyne , https://bit.ly/YourstoryToplyne" target="_blank">https://bit.ly/YourstoryToplyne.

• Design, Develop and maintain scalable data pipelines and Data warehouse to support continuing increases in data volume and complexity.

• Develop and implement processes and systems to supervise data quality, data mining and ensuring production data is always accurate and available for key partners and business processes that depend on it.

• Perform data analysis required to solve data related issues and assist in the resolution of data issues.

• Complete ownership - You’ll build highly scalable platforms and services that support rapidly growing data needs in Toplyne. There’s no instruction book, it’s yours to write. You’ll figure it out, ship it, and iterate.

• 3-6 years of relevant work experience in a Data Engineering role.

• Advanced working SQL knowledge and experience working with relational databases, query authoring (SQL) as well as working familiarity with a variety of databases.

• Experience building and optimising data pipelines, architectures and data sets.

• Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.

• Strong analytic skills related to working with unstructured datasets.

• Good understanding of Airflow, Spark, NoSql databases, Kakfa is nice to have.

• Definition, development, implementation and execution of reusable, flexible, accurate and well-documented test plans for our (embedded) software.
  Ensure the quality of deliverables for the embedded real-time software application by defining test plans, performing manual testing, and developing automated tests that cover functional, integration, system, performance, and regression aspects.
• Working with specifications, technical documentation, existing use cases and business requirements.
• Proposing improvements to address the identified problems, which you will follow up on and, when they are value-adding, embed them in the testing frameworks.
• Create and implement testing methods, record results, and provide recommendations to improve quality.
• Perform and execute end to end validation of components and lower-level changes.

Required Qualifications:

• Bachelor's Degree (or higher) in the field of (Embedded) Computer Science, Mathematics, Electrical Engineering.
• 4+ years of experience with testing software.
• 3+ years use of Python, C/C++
• Experience using embedded development and testing tools (emulators, debuggers, analyzers, etc.)
• Experience in designing, developing, and executing embedded software automation and test scripts 
• Understanding of operating systems (Embedded) Linux, RTOS and some basic understanding of microcontrollers.

Other (preferred) Qualifications:

• Working multidisciplinary knowledge about electronics, software, and hardware
• Knowledge of Agile/SCRUM practices.
• Ability to understand (embedded) hardware documentation.
• Bash / Shell scripting
• Experience with Level2 AC EV chargers and/or DC fast chargers.

What you need to have:

Full Stack Developers at The Seenit Co. are passionate about using technology to create an impact on the world they live in. At Seenit, you will get to collaborate with an accomplished team that loves solving real-world problems. You will get to work on cutting edge projects that will shape the next phase of growth for the global luxury industry.

Seenit’s suite of products enables the leading luxury retailers around the world to transform their customer experience and build loyal relationships with their customers. The apps allow retailers to make use of their existing infrastructure and resources to deliver a truly omnichannel experience in today's rapidly changing world of shopping.

We would welcome someone to the team who:

• Loves to write “clean”, well designed code to solve complex problems
• Can design, develop and test the core product software and databases to ensure strong optimization and functionality
• Is inclined to contribute in all phases of the development lifecycle and takes end to end ownership of the project
• Follows best industry practices
• Is excited to support others to succeed and shine in a collaborative team culture

• 4+ years experience building backend services for production web applications
• Experience in working with AGILE methodology
• Experience deploying softwares to cloud providers such as GCP, AWS
• Good knowledge of NoSQL databases, and query optimisations
• Experience with MongoDB, Express JS, React JS, Node JS, TypeScript
• Experience with caching implementation using Redis
• Experience with Elastic Search will be an added advantage.
• Previous exposure to leading a team of 3 or more full stack developers will be an added advantage