Series A Funded product Startup

RESPONSIBILITIES

● Responsible for communicating with customers from a collections stand-point

● Omni channel communication such as Email, SMS, Tele Calling etc.

● Contact clients and discuss their overdue payments in a friendly manner, and proactively propose solutions based on defined SOPs

● Monitor accounts on a daily basis

● Identify outstanding account receivables

● Collaborating on debt collection efforts with Finance, Sales, and the Legal team.

● Investigate historical data for debts and bills

● Developing debt collection strategies and plans

● Take actions in order to encourage timely payments

● Process payments and refunds

● Resolve billing issues ● Ensure compliance to all federal and local regulations for collection process

● Update account status records

REQUIREMENTS

● Bachelor’s Degree in Finance, Business or related field

● 3-6 years of relevant experience

● Experience working in the collections team for consumer credit products such as Credit Card, Personal Loan, Education Loan, 2W and 4W, Home Loan, etc.

● Excellent knowledge of various collection techniques

● Experience in developing and enacting debt recovery plans and strategies to prevent losses

● Knowledge of MS Office, Data Interpretation, databases, and alternate mode of collections

● Excellent communication and interpersonal skills

● Demonstrated experience of being empathetic with customers

● Problem-solving and critical-thinking skill

Position Overview:

We are seeking a dedicated and experienced Customer Relationship Manager to join our team. The ideal candidate will have 2 to 5 years of hands-on experience in customer relationship management and will be responsible for building and maintaining strong, long-lasting relationships with our clients. As a Customer Relationship Manager, you will play a pivotal role in ensuring exceptional customer experiences and driving customer satisfaction. If you have a passion for customer-centricity and the skills to back it up, we'd like to hear from you.

Responsibilities:

● Develop and implement an end-to-end CRM campaign/journey to drive user acquisition and engagement.

● Proactively communicate with customers to gather feedback, address inquiries, and improvise the strategy.

● Monitor and analyse customer behaviour and feedback to identify opportunities for improvement.

● Track and report on key performance metrics related to CRM campaigns and journeys

Ideal Candidate:

● 2-5 years of experience in handling CRM tools

● Strong understanding of CRM software like Hubspot, Clevertap, Gupshup etc

Roles and Responsibilities:

● Design, architect, and drive implementation of entire products and key engineering features

● Plan and track the development and release schedules, and provide visible leadership in crisis

● Establish and follow best practices, including coding standards and technical task management

● Involve in the end-to-end architecture design and implementation

● Deal with a dynamic project or feature with changing requirements

● Recruit, motivate and develop a superior team, establish a clear definition of functional excellence and create a culture based on those practices

Experience and Skills you MUST have:

● Web application development and micro-services architecture using JavaScript, Python, and JavaScript libraries and ReactJs and other web technologies - HTML, CSS, and JS

● Experience with RDBMS or NoSQL Database technologies like MySQL, MongoDB, PostgreSQL, ElasticSearch, and Redis

● End to end deployment and DevOps using - Kubernetes, Docker, GCP Stack

● Knowledge of Jenkins, Prometheus, New Relic, and other tools

● Experience implementing testing platforms and unit tests

● Rock solid at working with third-party dependencies and debugging dependency conflict

Responsibilities:

• Collaborate with cross-functional teams, including front-end developers, product managers, and designers, to understand project requirements and translate them into technical specifications.

• Design and develop server-side logic, APIs, and database schema to support the functionality and performance requirements of our SaaS platform.

• Write clean, modular, and well-documented code using any relevant programming language preferably Java with SpringBoot.

• Optimize the backend systems for maximum speed and scalability, ensuring high performance and responsiveness of the application.

• Implement data storage solutions using PostgreSQL or other relational databases, ensuring data integrity and security.

• Conduct thorough testing and debugging to identify and resolve any issues or bugs in the backend code.

• Stay up-to-date with emerging technologies, industry trends, and best practices in backend development and contribute to the continuous improvement of our development processes.

Requirements:

• Proven work experience as a Backend Developer or similar role, with a focus on server-side development.

• Proficiency in working with relational databases, particularly PostgreSQL, and writing efficient SQL queries.

• Familiarity with SaaS concepts and architecture.

• Experience with API design and development, including RESTful APIs.

• Solid understanding of software development principles, including object-oriented programming, design patterns, and data structures.

• Experience with version control systems, such as Git.

• Strong problem-solving and analytical skills, with keen attention to detail.

• Excellent communication and teamwork skills, with the ability to collaborate effectively with cross-functional teams.

• Bachelor's degree in Computer Science, Engineering, or a related field is preferred, but not mandatory

Job Description

A Product Designer is a professional who is in charge of translating the wants and needs of consumers into product design features. They must have a creative eye, be able to think outside the box in order to come up with new ideas or solutions that meet customer expectations, and create digital or print drawings as well as design fully-functional products

Roles and Responsibilities:

1. User Research: ○ Conduct user research to understand user needs, preferences, and behaviors. ○ Use research findings to inform design decisions and enhance the overall user experience.

2. Wireframing and Prototyping: ○ Create wireframes, user flows, and prototypes to visualize and communicate design ideas. ○ Iterate on designs based on feedback from stakeholders and usability testing.

3. Visual Design: ○ Develop visually engaging and consistent UI designs for digital products. ○ Ensure designs align with brand guidelines and maintain a cohesive visual identity.

4. Interaction Design: ○ Design and implement interactive elements to enhance user engagement and satisfaction. ○ Collaborate with development teams to ensure seamless integration of design and functionality.

5. Usability Testing: ○ Plan and conduct usability testing sessions to gather feedback and validate design decisions. ○ Analyze testing results and iterate on designs to improve overall usability.

6. Collaboration: ○ Work closely with cross-functional teams, including developers, product managers, and other stakeholders. ○ Communicate design decisions effectively and advocate for the user throughout the product development process.

7. Stay Updated: ○ Keep abreast of industry trends, best practices, and emerging technologies in UI/UX design. ○ Continuously improve skills and contribute to a culture of design excellence.

Experience and Skills you MUST have:

● Proven experience as a UI/UX Designer or similar role.

● Proficient in design tools such as Sketch, Figma, Adobe XD, or similar.

● Strong portfolio showcasing a range of design projects and problem-solving skills.

● Excellent communication and collaboration skills.

● Understanding of front-end development technologies and constraints.

● Familiarity with agile development processes

Responsibilities:

● Execute campaigns on Facebook, Google Ads & other portals to drive growth.

● Work on optimization of campaigns through lever like CTR, conversion rate, average order value, etc.

● Analyzing & Reporting of Data & executing changes based on learnings.

● Coordinate with the design team to ensure campaign implementation.

● Planning & Testing of creatives & Audiences.

● Work on creatives & communication for the ads on various portals.

Must Haves: -

● Experience: 1.5 - 2 years in Performance Marketing

● Good written and verbal communication skills.

● Knowledge of Microsoft Exce

As a Software Developer in Test (SDET), you will work closely with the product management and the developer team to deliver top quality products that meet and exceed the functional and non-functional requirements.

Career Growth Opportunities:

Project ownership

Opportunity to work with highly skilled team members Commitment:

Full Time Education Requirements: MCA or Bachelor's degree in computer science or equivalent from Premiere Technology Institution (ex. IIT)

Experience Requirements:

3-5 Years of Experience Required

Skills and Expertise:

Min. 3 years of experience in testing

Solid programming skills and grasp of OOPS concepts preferably in Java

Experience working with NoSQL and non relational databases

Experience in maintaining CI/CD pipeline and final software delivery in production environments (AWS) Expertise in API test automation using frameworks such as Rest assured

Comfortable with working in Linux systems

Prior experience in preparing test artifacts such as reports, test cases etc

Experience working BDD style (Cucumber preferred)

Prior experience in security is a plus

Excellent verbal and written communication skills.

Ability to work well in a challenging and fast paced environment

Must have strong analytical and reasoning skills

Should be able to understand the core business and correlate with features to be developed

Passionate in current and new trends in the world of software testing

Role and Responsibilities:

Requirement analysis and preparation of the test plans.

Conduct QA of the application builds received from the dev team. The testing would include the specific module as well as the system integration.

Raise and track Jira tickets to closure. Promote builds to UAT, Staging and ultimately to production.

Work with the product management team on the acceptance testing during the closed beta / internal testing phase.

Monitor the health and performance of the application after release to the production environment. Work with other stakeholders to increase the rollout %.

Develop test frameworks for API and frontend testing

Learn and implement new technologies to continually improve product quality

Job Description

We're searching for a Content Writer who can skillfully navigate the intersection of travel excitement, SEO precision, and the complexities of visa applications. Your content will not only inspire travel but also guide our Indian audience through the often-confusing visa process, all while driving organic search traffic.

Roles and Responsibilities:

● Create travel articles, blog posts, and visa guides that are rich in information, engaging, and optimized for search engines.

● Work hand-in-hand with the SEO and Digital PR teams to align content with organic growth strategies and current campaigns.

● Update existing travel and visa-related content for improved clarity, user experience, and SEO performance.

● Conduct keyword research specific to the travel and visa domain, integrating high-ranking keywords seamlessly into your content.

Experience and Skills you MUST have:

● Minimum of 1 year of experience in content writing, with at least 1 year focused on travel and visa-related topics.

● An understanding of the visa application process and travel restrictions, particularly for Indian nationals.

● Demonstrated ability to enhance SEO performance through content initiatives.

● Strong research skills with an attention to detail.

● Familiar with working within a CMS and using other tools to enhance your content, such as SurferSEO, Grammarly, etc

Responsibilities

● Develop and execute a comprehensive social media strategy aligned with Rocketlane's overall marketing goals and target audience.

● Manage our LinkedIn, Twitter, and Instagram pages to ensure consistent brand messaging and engagement.

● Create and publish engaging posts, articles, images, and videos that resonate with our target audience.

● Monitor social media trends, industry developments, and competitor activities to identify opportunities for optimization.

● Collaborate cross-functionally with the marketing, design, and product teams to ensure consistent brand messaging and a cohesive online presence.

● Actively engage with followers and respond to comments, messages, and inquiries promptly and professionally.

● Implement strategies to drive lead generation, pipeline growth, and conversion through social media channels.

● Develop and maintain a content calendar to plan and organize posts, campaigns, and initiatives.

● Analyze social media performance using relevant metrics and tools, and provide regular reports with actionable insights to improve engagement and conversion rates.

● Collaborate with the content team to ensure social media content aligns with broader content marketing strategies.

● Create high-quality written content, including blogs, e-books, and other forms of thought leadership materials.

● Contribute to the creation of product marketing content, highlighting Rocketlane's features, benefits, and unique value proposition.

Qualifications

● Bachelor's degree in Literature, Marketing, Communications, Business, or a related field preferred.

● Strong understanding of social media platforms, trends, algorithms, and best practices.

● Excellent written and verbal communication skills, with the ability to craft engaging and persuasive content.

● Ability to work independently, manage multiple projects, and meet deadlines in a fast-paced environment.

● A genuine passion for social media marketing and a willingness to stay updated on industry trends.

Good-to-have

● 1-2 years of work experience as a social media manager or similar role, preferably within a B2B SaaS startup environment.

● Proficiency in social media management tools, analytics platforms, and scheduling software.

● Familiarity with content marketing strategies, SEO principles, and lead generation tactics.

● Basic knowledge of graphic design and video editing tools is a plus. Benefits

● Competitive salary and performance-based incentives.

● Opportunity to contribute to a rapidly growing startup and make a significant impact on its success.

● A collaborative work environment that values creativity and innovation

Responsibilities:

● Execute campaigns on Facebook, Google Ads & other portals to drive growth.

● Work on optimization of campaigns through lever like CTR, conversion rate, average order value, etc.

● Analyzing & Reporting of Data & executing changes based on learnings.

● Coordinate with the design team to ensure campaign implementation. ● Planning & Testing of creatives & Audiences.

● Work on creatives & communication for the ads on various portals.

Must Haves: -

● Experience: 1.5 - 2 years in Performance Marketing

● Good written and verbal communication skills.

● Knowledge of Microsoft Excel