HR Operations

Customer Success Specialist

Why Reelo

In today’s customer centric world, it’s important for every business to market like the best brands in the world. As competition for customers’ attention increases, it has never been more important for small and mid-market F&B and retail businesses to have 360° view of the people that keep them in business. But collecting, understanding and taking action on customer data is riddled with market, resource, and technology challenges. Solving these challenges is why we get up in the morning.

Reelo is the new-age customer marketing platform for restaurant & retail businesses to grow their revenue, get more customers and build a stronger brand, in an incredibly simple manner.

We understand that it's easier than ever to start a restaurant & retail business, it’s harder than ever to grow it. Specifically, most of these businesses have two challenges with growth:

1. Getting people to make their first purchase.

2. Getting those people to come back and buy again (and again and again).

These businesses and their teams already have 1,000 things to do — wrestling with overly complicated marketing tools doesn’t need to get added to the list.

Our SaaS platform makes it fast & easy for businesses to understand more about their customers and continously engage with them in a smart & automated way - making them look like a professional without the effort.

There is a massive opportunity in front of us. We’re building a business that is big, meaningful, and lasting. For that, we’re building a strong, diverse team of curious, creative people who want to find purpose in their work and support each other in the process. If that sounds like you, we’d love to hear from you.

👉🏻 Read more on https://www.reelo.io

About the opportunity

As Reelo grows, we're looking for a passionate Customer Success Specialist to join our team for the next phase of growth. The Customer Success Specialist is responsible for the success of our customers by providing them with the resources and support they need to get the most out of our product. This includes onboarding new customers who have upgraded to a paid plan, providing training and support, and working with customers to identify and solve problems. The ideal candidate will have a strong understanding of SaaS products and services, as well as the ability to build and maintain relationships with customers.

This is a Work from Office role in Ahmedabad, Gujarat

What will you do?

• Responsible for driving revenue of existing accounts by ensuring renewals and upselling existing accounts
• Proactively reaching out to customers to ensure they are getting success using Reelo.
• Respond professionally to incoming inquiries from your customers.
• Being the one responsible, to ensure that your customers have a great experience with the product -a crucial part of the role is ensuring we make the product as easy to use, reliable, bug-free, and fast as possible.
• Becoming an encyclopedia of knowledge about how Reelo works and what it is capable of.
• Build sustainable relationships and trust with customers through open and interactive communication and anticipating their needs better.
• Working directly with product teams to identify current issues and, synthesizing the diverse feedback you hear from our customers, offer informed opinions on potential solutions.

What you need?

• Past experience in account management/client services roles across
• A strong problem solving mindset and work actively towards unblocking barriers that hinder the experience of the customer
• Excellent verbal, written communication, and presentation skills.
• Ability to respectfully handle complaints/ escalations
• A very consultative approach and passion for speaking to customers everyday
• Passion for technology and keeping up with latest trends
• Great attention to details
• Being tactful and providing best practices to customers to ensure they are seeing success using Reelo
• Organizational skills and experience improving processes
• The ability to explain complex topics in easy to understand and concise language
• Demonstrated drive to exceed performance expectations and ability to work with change.

Remember that there’s no such thing as the perfect candidate or background, which is what makes us unique and successful!

As an SEO Specialist, you will be responsible for developing and implementing effective search engine optimization (SEO) strategies to improve our website’s visibility and rankings on search engines. You will work closely with our content, marketing, and development teams to ensure that our SEO efforts align with our business goals and deliver measurable results.

Key Responsibilities:

• SEO Strategy Development: Create and execute comprehensive SEO strategies to increase organic traffic and improve search engine rankings for targeted keywords.
• Keyword Research: Conduct thorough keyword research to identify high-value keywords and phrases that align with our business objectives and target audience.
• On-Page Optimization: Optimize website content, meta tags, headers, and internal linking structures to improve search engine visibility and user experience.
• Technical SEO: Perform technical audits to identify and resolve issues affecting website performance, including site speed, mobile responsiveness, and crawlability.
• Content Strategy: Collaborate with content creators to develop SEO-friendly content that engages users and supports our SEO objectives.
• Link Building: Develop and execute link-building strategies to acquire high-quality backlinks from authoritative sources.
• Analytics and Reporting: Monitor and analyze website performance using tools such as Google Analytics, Google Search Console, and other SEO tools. Provide regular reports and insights on key metrics and campaign performance.
• Stay Updated: Keep up-to-date with the latest industry trends, search engine algorithm updates, and best practices to ensure our SEO strategies remain effective and compliant.

Requirements:

• Proven experience as an SEO Specialist or similar role, with a strong track record of improving search engine rankings and driving organic traffic.
• Proficiency in SEO tools such as Google Analytics, Google Search Console, SEMrush, Ahrefs, Moz, or similar platforms.
• Solid understanding of on-page, off-page, and technical SEO best practices.
• Experience with website content management systems (CMS) such as WordPress
• Strong analytical skills with the ability to interpret data and make data-driven decisions.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Familiarity with HTML, CSS, and basic web development concepts is a plus.

Preferred Qualifications:

• Bachelor’s degree in Marketing, Business, Communications, or a related field.
• Experience with local SEO and international SEO strategies.
• Knowledge of PPC and paid search advertising is a plus.

Strong customer service skills and the ability to handle difficult situations with tact and professionalism.

Meeting with active dealers, new customers conveying the right information with effective speech and personality.

Promoting our companies' packages and ideas

Providing Information and Assistance

Male or Female .

Language required - Marathi, Hindi, English

Qualification - 12th pass or any degree holder.

Office time: Day shift

Hirings are going on

Connect on below or visit to office

• Language required - Marathi, Hindi, English.

Sal - Up to 20,000 thousand for only experience candidates

Incentives - monthly up to 30,000 or On Deals ( Unlimited)

For fresher we are hiring as intern ( Sal windows are changes for intern)

Parag

JAYMAHESH AUTO MALL INDIA LIMITED

Kedar Empire, 4th Floor, Office no.15,

Erandwane, Karve Road, Pune-411038

Job Types: Full-time, Permanent, Fresher

Pay: Up to ₹20,000.00 per month

Benefits:

• Paid sick time

Schedule:

• Day shift

Supplemental pay types:

• Commission pay
• Performance bonus

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 1 year (Preferred)

Work Location: In person

Skills Required:

• 7+ years of experience as software engineer.
• Experience in Dot.Net technologies - Asp.Net MVC, WebAPI, .NetCore
• Experience in ORM like Entity Framework /Dapper
• Experience with Object-Oriented Design and SOLID principles
• Experience with Unit Testing, Mocking and Dependency Injection frameworks
• Experience with SQL Server, NoSQL or other database technology
• Experience with software quality, testing procedures and build automation tools
• Knowledge of the Principles & Patterns of Agile Software
• Ability to understand and troubleshoot existing code and maintain existing systems.
• Ability to identity performance bottlenecks.
• Experience working with version control tools such as GIT and CI/CD tools.

Role Description

This is a full-time on-site role for a SAP Advanced Business Application Programming (ABAP) Consultant. The ABAP Consultant will be responsible for day-to-day tasks related to SAP implementation, support, and enhancement. The role will involve working with ALV Reports, User Exits, BAPI, IDoc, and Object-Oriented Programming (OOP). The ABAP Consultant will collaborate with a team of experienced professionals to provide the best solutions for clients' business needs.

Experience:

Relevant Experience of 5 - 8 years in SAP ABAP is required.

Qualifications

• Hands-on experience with ALV Reports, User Exits, BAPI, IDoc, and Object-Oriented Programming (OOP)
• Strong understanding of SAP implementation, support, and enhancement processes
• Ability to analyze complex business requirements and translate them into technical solutions
• Excellent problem-solving and debugging skills
• Good communication and interpersonal skills
• Relevant SAP certifications and additional technical skills (e.g., SAP Fiori development, SAP HANA)
• Bachelor's degree in Computer Science, Information Technology, or related field
• Prior experience in IT service industry or SAP consulting is a plus

We are looking for candidate who can :-

1. Deal with our new and existing clients on daily basis to mantain relations

2. You willbe closing working with marketing team and help them to build best stratergies as per output.

3. knowing google sheets is an add on 

Your role:

We are looking for a performance marketer who thrives in fast moving environments. You will work closely with the growth and marketing head & cross functional teams to execute our complete inorganic marketing/paid ads strategy so as to help millions learn new skills &build better careers.

About Us: CareerNinja is a vc-funded, fast growing EdTech venture that is building the worlds largest personalized digital university. We curate the right content, provide live expert mentorship & connect to top employers to help youth achieve their career goals. Alongside our partners like Canva, we have 50,000+ learners across 100+ courses with an average rating of 4.8/5. Join our mission to make high quality learning available at a mass-affordable scale globally

Requirements 1. Drive traffic to our product via channels ranging from paid advertising & social media to referrals. Lead and manage growth marketing strategies that can move the needle across the company's revenue goals. 2. Generate high-quality leads by optimising channels, messaging, landing pages, etc. 3. Obsession around customer behaviour, customer segmentation and targeting to ensure sharp targeting of customers with relevant communication.
4. Monitor cohort performance from channels and campaigns, conduct research and use it to understand user needs, identify key improvement areas, product & process iterations for driving sales &user growth 5. Work closely with sales and support team to build &optimize go-to-market strategy on lead conversion, upsells, reactivation and referrals & drive its operations 6. Manage digital campaigns, from ideation to media planning, creative communication and indepth analysis of performance to drive optimization. 7. Work with the creative team to make sure all performance marketing creative assets are built effectively as well as gather learnings to improve them. 8. Key resource in developing internal core competency around the ability to segment, target, acquire, re-target and optimize consumer acquisition across a coordinated growth marketing strategy through all marketing channels and sources.

Must Have- 1. 2+ years of experience with a proven track record of driving user growth through effective marketing campaigns and growth hacks across different channels(not necessarily Facebook & Google). 2. At Least 2+ years of experience in high-performance product or growth marketing roles 3. 2+ years of hands-on experience working on multiple digital advertising platforms (with expertise in Facebook and Google) 4. 2+ years on marketing & advertising analytics tools like/similar to Google Analytics 5. Experience driving growth strategy, sales operations and owning product that immediately drives the company's business objectives, growth and P/L

Good to Have- 1. Relevant industry/Start-up/Edu-tech experience in a similar role 2. Proven experience of handling multiple paid campaigns on (Search, Facebook, Affiliates, Influencers, etc.) 3. Exposure of other aspects of the marketing functions like social, brand, market research, pricing, etc 4. Cross functional experience across performance marketing, SEO & sales is a must with additional experience/exposure in product & program management 5. A high level of comfort with data and strong analytical skills

Why Work With Us: We take growth and learning seriously. Working with us could be your best decision if you’re looking to jump five steps ahead in 5x the amount of time. We offer exciting growth opportunities, cross functional learning & ownership. We also offer the chance to work on an exciting product, the opportunity to witness the growth of an early stage start up and be a part of it! You will be given real responsibilities, freedom to make decisions and come up with ideas and work closely with the founder and the core team, all in a flexible, casual and young (mostly under 30) work environment. Work from home (even without Covid), flexible work, free drinks & snacks, off-sites etc are just a regular part of our work life.

InVideo is looking for a content associate to take charge of their internal content creation process. The candidate will be responsible for the production of video templates for the InVideo tool that has 5000+ templates currently. 

An ideal candidate should have: 

- An in-depth understanding of global content trends. 

- Strong authority and presence on all social media platforms.

- Understanding of video as a medium and how to communicate using the same

- Excellent command over the English language - verbal and written. 

- 2 to 4 years of experience in content creation on digital and most social domains.

- Experience in working with a medium-size creative team.

The duties of the candidate would be, but not limited to: 

- Conceptualising content for the templates along with creative product and growth leads.

- Curating scripts for templates and social media, in line with the current trends.

- Foreseeing emerging content trends and leveraging them in the platform strategy. 

ensuring that the design team is able to visually convert content into templates.

- Growing & Managing our network of external content providers to ensure quality and in-time delivery of video templates. 

- Working with creative leads to design and build compelling high-quality digital content that can be converted into extraordinary templates.

- Researching and Understanding the digital medium overall and various use cases that dominate the domain.