Head of Operations (COO)

• Handle Life & Non-Life insurance products (Health, Motor, PA)
• Advise clients on suitable insurance solutions
• Manage policy issuance, renewals, and endorsements
• Coordinate with insurance companies and internal teams
• Ensure compliance with insurance regulations and guidelines
• Maintain accurate documentation and records
• Clear Insurance Broking Exam on priority if not already certified

Must Have Technologies

1. 3–5 years of professional experience in software development
2. .Net Framework / Core
3. C#
4. RestAPI / Microservices
5. MS-SQL / Postgres
6. Angular

Good to Have Skills:

1. Knowledge of Agile / Scrum methodology and JIRA are added advantage
2. AWS / AZURE intermediate or professional certification
3. Experience with Git, branching strategies, CI/CD pipelines, and DevOps best practices.
4. Expertise in writing high-quality, secure, and maintainable code using design patterns and best practice
5. Strong skills in debugging, troubleshooting, and improving application performance
6. Understanding of software engineering best practices, including SOLID principles, design patterns, and unit testing using any framework like NUnit/XUnit/Playwright etc.
7. Knowledge of security best practices

Key Responsibilities:

1.       Develop and test scalable, secure, and maintainable code following coding standards.

2.       Communicate and actively participate in client calls and requirements gathering and understanding calls

3.       Technical documentation

Roles & Responsibilities: ● Process vendor bills/invoices with appropriate approvals and documentation. ● Perform GRN (Goods Receipt Note) and PO (Purchase Order) matching to ensure invoice accuracy. ● Ensure timely disbursal of payments via NEFT/RTGS, UPI, or cheques as applicable. ● Coordinate with procurement and stores teams for invoice verification and clarifications. ● Maintain vendor ledgers and reconcile vendor balances regularly. ● Track payment cycles and maintain ageing reports. ● Handle vendor queries and resolve payment-related issues. ● Ensure TDS deduction and timely filing of returns. ● Assist in audits and ensure compliance with internal controls and company policy. ● Support the month-end and year-end closing processes. Key Skills: ● Strong attention to detail and accuracy in processing transactions ● Good understanding of accounting entries and principles ● Knowledge of GST, TDS, and other statutory compliance ● Familiarity with vendor management and procurement processes ● Ability to handle multiple vendors and high invoice volumes ● Good communication and coordination skills ● Proficiency in MS Excel and accounting software like Tally, SAP, or Zoho Books

Qualifications: ● Bachelor’s degree in commerce, Accounting, or Finance ● 5 years plus experience in Accounts Payable, preferably in the healthcare, hospital, or pharma industry ● Knowledge of ERP or accounting systems used in mid to large-sized companies ● Experience with GST input matching and TDS compliance is a plus

Responsibilities:

1.     Sales Generation:

·       Identify and prospect potential clients to generate new business opportunities.

·       Conduct effective sales presentations and product demonstrations to showcase the value proposition of our offerings.

·       Collaborate with the sales team to develop and implement sales strategies to achieve revenue targets.

·       Follow up with leads and coordinate the entire sales cycle from initial contact to closing deals.

2.     Client Relationship Management (only for Senior Associate):

·       Build and maintain strong relationships with clients by understanding their needs and providing tailored solutions.

·       Provide exceptional customer service and address client inquiries and concerns promptly and professionally.

·       Conduct regular client follow-ups to ensure client satisfaction and identify opportunities for upselling or cross-selling.

3.     Market Analysis (only for Senior Associate):

·       Stay updated on industry trends, market conditions, and competitor activities.

·       Conduct market analysis to identify potential business opportunities and target markets.

·       Gather customer feedback and market insights to contribute to product and service enhancements.

4.     Sales Administration:

·       Maintain accurate and up-to-date sales records, including customer profiles, sales activities, and pipeline management.

·       Prepare sales reports and forecasts for management review.

·       Collaborate with the sales team and other departments to streamline processes and improve sales effectiveness.

Qualifications and Skills:

·       Bachelor's degree in Business, Marketing, or a related field.

·       Proven track record of 1-3 years in sales or business development roles for an associate and 4-6 years in sales and business development roles for a senior associate, preferably in a B2B environment.

·       Relevant experience like training Industry, HR consultancy, etc

·       Strong negotiation and persuasion skills with the ability to close deals.

·       Excellent communication and presentation skills, both verbal and written.

·       Self-motivated and target-driven, with a demonstrated ability to work in a fast-paced sales environment.

·       Strong interpersonal skills with the ability to build rapport and establish long-term client relationships.

Benefits:

·       Opportunities for career growth and professional development.

·       Collaborative and supportive work environment.

·       Ongoing training and skill development programs.

• Responsible for providing L1/L2 technical enablement to company customers/partners for any product issues 
• Ensure that the customer issues are managed within target Service Level Agreements (SLA) and all the incoming technical and product inquiries are responded to, in a timely, professional and effective manner. 
• Participate in solution development and publications for the company knowledge base resources 
• Report common user issues, suggest product improvements and convey important product feedback 
• Formulate action plans (technical and operational) for analyzing and resolving reported product issues 
• Stay updated on all product features- current, new & in the pipeline. Work closely with the Product 

Our Ideal Candidate:

• Comes with 2 to 6 years of Technical & Customer-Facing experience, preferably in a System Engineer, Technical Support, or Product Support role 
• Preferably someone from Engineering / MCA background
• Possesses thorough knowledge of Javascript, CSS & HTML 
• Gets a thrill in solving everyday problems. 
• That zeal to not let go of a customer without a solution. 
• Demonstrates impeccable communication and interpersonal skills, and the confidence to work directly with senior executives from large enterprise companies   
• Flexible to align with customers from the North American (9 PM to 6 AM), European (1 to 10 PM), or A&Z (6 AM to 3 PM) time zones, on a rotational basis 

• Manage sales operations in assigned district to achieve revenue goals.
• Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
• Identify skill gaps and conduct trainings to sales team.
• Work with team to implement new sales techniques to obtain profits.
• Assist in employee recruitment, promotion, retention and termination activities.
• Conduct employee performance evaluation and provide feedback for improvements.
• Contact potential customers and identify new business opportunities.
• Stay abreast with customer needs, market trends and competitors.
• Maintain clear and complete sales reports for management review.
• Build strong relationships with customers for business growth.
• Analyze sales performances and recommend improvements.
• Ensure that sales team follows company policies and procedures at all times.
• Develop promotional programs to increase sales and revenue.
• Plan and coordinate sales activities for assigned projects.