Operations Team Leader

Role Description

This is a full-time on-site role located in Bengaluru for a Warehouse & Dispatch Executive specializing in D2C Operations. Responsibilities include overseeing daily warehouse operations, managing dispatch and logistics, coordinating with internal and external stakeholders, ensuring accurate and timely deliveries, and maintaining compliance with operational standards. The role also requires efficient handling of customer queries related to deliveries, ensuring prompt resolution to maintain a high level of customer satisfaction.

Qualifications

• Proficiency in Dispatching and understanding logistics processes
• Strong Customer Service and Customer Satisfaction skills
• Excellent Communication and Phone Etiquette skills
• Organizational and time-management skills for managing operations efficiently
• Ability to work collaboratively with teams and external partners
• Prior experience in warehousing or dispatch operations is preferred but not mandatory
• Basic understanding of inventory management systems is a plus

Key Responsibilities

• Maintain accurate inventory records and stock levels
• Pick, pack, and dispatch daily orders
• Process and schedule orders via Shopify and Shiprocket
• Coordinate with courier partners for pickups and deliveries
• Track shipments and resolve delivery issues
• Manage returns and ensure proper inventory reconciliation
• Maintain warehouse organization and hygiene

Requirements

• 1–2 years experience in D2C / e-commerce operations
• Hands-on experience with Shopify and Shiprocket
• Basic understanding of inventory management
• Detail-oriented and reliable
• Comfortable with daily in-office work

Job Responsibilities:

Handle last-mile delivery calls to ensure successful order deliveries and reduce RTO.

Contact customers with abandoned carts and assist them in completing their purchases.

Resolve customer queries related to orders, deliveries, returns, exchanges, refunds, and cancellations via phone, WhatsApp, email, or chat.

Coordinate with logistics and internal teams for timely issue resolution.

Maintain accurate records of customer interactions and follow-ups.

Requirements:

Good communication skills in Hindi and English.

Basic computer knowledge (Excel, Google Sheets, CRM/Shopify preferred).

Strong customer service and problem-solving skills.

0–2 years of experience in customer support or telesales is preferred.

Key Skills: Customer Support, Calling, Follow-ups, Order Management, Problem Solving, Communication.

Industry: Logistics / Freight Forwarding / Supply Chain

Key Responsibilities:

Manage day-to-day logistics and freight forwarding operations.

Handle Import/Export, Air & Sea Freight and transportation activities.

Coordinate with clients, shipping lines, airlines, transporters, CHA and vendors.

Manage customer relationships and resolve shipment-related issues.

Develop new business opportunities and maintain existing clients.

Prepare quotations, negotiate rates and close business.

Monitor shipment costs, revenue and profitability.

Lead and manage the sales/operations team.

Ensure timely documentation, shipment movement and delivery.

Maintain MIS and operational reports.

Ensure compliance with customs and freight-forwarding procedures.

Requirements:

Graduate in any discipline.

5–10 years of relevant experience in Logistics/Freight Forwarding.

Strong knowledge of Import & Export, Air/Sea Freight and Customs Clearance.

Excellent communication, negotiation and customer-handling skills.

Strong leadership and team-management abilities.

Good knowledge of MS Excel/Office.

Preferred: Candidates with experience in Freight Forwarding + Sales/Operations + Customs/CHA will be preferred.