Nightingales Home Health Services

MINIMUM EDUCATION - BACHELORS OF PHYSIOTHERPHY
OR MHA

FINANCE MANAGEMENT

v  Monitor and achieve the budgeted Profit and Loss (P&L).

v  Develop forecasts, financial objectives and business plans.

OPERATIONS MANAGEMENT

v  Directing all operational aspects including Service distribution, customer service, human resources, administration in accordance with the region objectives.

v  Ensure all the leads for the day are addressed, converted, analyse the reasons for non conversion and work on recovery of non converted leads.

v  Ensuring all the services scheduled for the day are assigned to staffs with proper resources including logistics.

v  Complete end of the day sign off for all the services scheduled for the day.

v  Oversee  inventory Management for smooth patient care operations.

PEOPLE MANAGEMENT

v  Maintain the optimum manpower through the interaction with the functional leads and HR.

v  Provide leadership and guidance to Supervisors and Physiotherapists in the team.

v  Monitor and ensure implementation of  functional and behavioural training. Recommend training based on the customer feedback, business requirement and Staff performance assessment.

v  Carry out employee engagement activities which includes communication, motivation, team meetings and other welfare activities planned from time to time and build the internal employer brand.

v  Guide the employees and be responsible to take corrective actions when required including discipline.

QUALITY MANAGEMENT

v  Regularly audit electronic medical records for all the patients who are assessed and treated.

v  Ensure all the quality Audits are adhered to and audit score maintained.

v  Conduct supervisory visits in patients home to check quality of services rendered.

v  Ensure good customer satisfaction and resolution of all patient or client complaints with the help of concerned team members.

v  Adhere to high ethical standards, and comply with all regulations/applicable laws, implement best practices.

v  System compliance with Quality as per the company norms, SOPs.