Our client is the Health-tech initiative of India's largest business house. Started in 2015, it empowers healthcare providers and consumers in India. All healthcare monitoring services are made available through an app that will help connect doctors, hospitals, pharmacies, laboratories and consumers, enabling preventive and predictive healthcare. It helps the care-givers to track the entire patient journey from the initial appointment and maintaining their records, generating lab test reports to providing virtual consultation and home-care solutions. It is expected that this futuristic guide will strengthen doctor-patient relationship and enhance the in-clinic experience.
- Managing Operations of Existing Clinics (Managing a team of Clinic SPOCs)
- Delivering against annual business targets for clinics
- Ensuring high levels of NPS (customer satisfaction)
- Ensuring compliance with new SOPs for clinic operations, commercial processes, ISMS compliance etc
- Auditing coordination and implementation
- Managing Doctor & Staff Performance & Training Reviews
- New Format Clinics - Pre-Launch
- Assisting the senior business team in finalising the clinic concept prior to launch:
- Understanding the customer value proposition and clinic offering
- Detailing out the physical and human infrastructure required to deliver the offering
- Preparing SOPs for clinic teams- customer handling, commercial, inventory, administration, information security etc
- Launch Execution
- Ensuring compliance with execution plan by coordinating with internal (HR, Legal, Procurement, Product) and external stakeholders as necessary
- Assisting in coordinating negotiations and service by key vendors - design, construction, real estate, equipment etc-to ensure timely launch
- Ensuring critical path tasks: location hunting, property finalisation, fitout
What you need to have:
- Bachelor’s in science, Tech or commerce, MBA from tier 1/2 college
- Prior experience of managing business and operations for a cluster of at least 10 retail locations in the healthcare, wellness, or lifestyle industries
- Experience of launching new locations, including property hunting and fit-outs (at least 5 units)
- Process and detail-oriented
- Excellent people skills
- Experience in large corporate-run health/ wellness chains (Apollo Health & Lifestyle, Dr Agarwal's, Vasan Eye, Clove Dental etc)
- Interest or prior experience in the use of digital technology to solve consumer problems
- Agile and entrepreneurial
About Disruptive Digital Healthcare Platform
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We are seeking a driven and experienced professional to join our team as an Associate Manager for Mortgage Operations. This position is brimming with opportunities for professional growth and development, especially for a dedicated individual who thrives in a dynamic and customer-centric environment.
Key Responsibilities
· Managing end-to-end Mortgage Operations ranging from Origination to Servicing.
· Ensuring proactive Customer Relationship Management - You will be the single point of contact for customers to address any operations-related queries.
· Ensuring required Service Level Agreements (SLA) and Turn Around Time (TAT) are maintained at all times.
· Scheduling and attending regular meetings with clients to stay connected and reporting on team performance.
· Streamlining transitions (offshore) with new clients without any challenges and ensuring effective communication during this process.
· Identifying opportunities with existing customers for upselling and cross selling other services.
· Creating/Managing process documentation for all customers.
· Collaborating with the MIS team to ensure timely delivery of performance reports to all clients.
Skills and Qualifications
· Prior experience in Operations Management.
· 12+ years in Mortgage Operations.
· Experience of managing a team of 40-60 Full-time Employees.
· Leadership and CRM skills.
· Excellent Communication skills.
· Transition Experience.
· Hands-on experience in handling clients directly.
· Proven track record in People Management.
Benefits
· Performance-based Incentives.
· Flexible work Environment.
Location
The role will be situated at our J P Nagar office.
Key Responsibilities:
Oversee the Day to Day running of Subscription orders across 4 major cities across India. Ensure Smooth Operations and a great customer experience.
These responsibilities can include:
1. Overseeing and developing an inventory management system to prevent stock outs
2. Should have 2-4 years experience in hotels/ restaurants/ cloud kitchens/ food industries.
3. Should have working experience in a cloud kitchen environment.
4. Should have worked on operational parameters of Swiggy & Zomato.
5. Should be able to handle cloud kitchen outlets.
6. Should be able to coordinate with vendors & stakeholders.
7. Coordinating with Operations Heads of other departments to ensure smooth operations
8. Ensuring that orders are prepared and dispatched in a timely manner so as to ensure customer satisfaction
9. Coordinating with Head Chefs to ensure Quality Control
10. Devising and presenting ideas and strategies, promotional activities
11. Ensure efficiency in Costing and Expenses
12. Locating new channels to increase revenue
Key skills for the role:
1. Candidates must be fluent in English.
2. Fluency in Hindi and Kannada are an advantage.
3. Communication skills and networking ability
4. Adaptability
5. Good teamwork skills
6. Strong attention to detail
7. Good organization and planning skills
8. Experience in a similar position would be an advantage
9. Analytical skills and the ability to recognize the demands on the side of the clients
Role Overview
The role is designed to give comprehensive exposure to the candidate to various parts of the business and intended to transition into a business leadership role in 18-24 months
Job Responsibilities:
- Acts as a strategic advisor to the Founder and senior management team, helping them identify priorities, strategically align their time with these priorities, and revisit these regularly to assess progress.
- Ensure focus on strategic initiatives of the organization so that they are not lost on urgent and daily transactions. Drive time management for the Founder around these areas of focus
- Key Result Areas are used to drive alignment, focus, agility, and business rhythm to achieve our strategic and business goals
- Identify risks associated with goals for the Founder and bring them front and center to find mitigation plans and support the Founder in implementing them.
- Act as an Accountability partner to the Founder to ensure all commitments are met in time.
- Act as a key thought partner, brainstorming & identifying solutions to challenges.
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- Represents Founder in meetings through various communication channels with internal and external stakeholders.
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- Ensures timely and effective completion of projects and initiatives of the Founder.
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Must Haves:
- Your attention to detail and ability to stay on top of multiple things must be exceptional
- You must be able to multitask and drive programs or projects from ideation to execution
- You must have great people skills, and be a highly collaborative team player
- Have exceptional verbal and written communication skills
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- Excels at building relationships and networks; influences others to achieve outcomes.
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- Comfortable behind or front on the stage, supporting the person in the spotlight; thrives on helping others be their best selves and anticipating their needs before they are spoken.
- Strong consulting background, preferably from IT, with strong industry networks across various forums
Must Have Background for this Role:
- MBA from top tier institutes (IIMs or International business schools).
- 3-5 years of post-MBA experience at top consulting firms, high growth start-ups, VCs, or with Founders/ functional heads.
- 1-2 years of operating experience is a plus.
Credit cards haven't changed much for over half a century so our team of seasoned
bankers, technologists, and designers set out to redefine the credit card for you - the
consumer. The result is OneCard - a credit card reimagined for the mobile
generation. OneCard is India's best metal credit card built with full-stack tech. It is
backed by the principles of simplicity, transparency, and giving back control to the
user.
The Engineering Challenge
“Re-imaging credit and payments from First Principles”
Payments is an interesting engineering challenge in itself with requirements of low
latency, transactional guarantees, security, and high scalability. When we add credit
and engagement into the mix, the challenge becomes even more interesting with
underwriting and recommendation algorithms working on large data sets. We have
eliminated the current call center, sales agent, and SMS-based processes with a
mobile app that puts the customers in complete control. To stay agile, the entire
stack is built on the cloud with modern technologies.
Check out our apps here:
OneCard (Best credit card app) : www.getonecard.app
OneScore (5 million downloads): http://www.onescore.app" target="_blank">www.onescore.app
Security Compliance Lead
Opportunity:
Opportunity to build GRC practice grounds up for new Age Fintech startup, lead and
implement PCI-DSS, ISO-27001, RBI compliances
What you will do:
● Be SME for all applicable regulations, guidelines and industry best practices
to manage risk and ensure compliance.
● Be the single point of contact for all external entities related to Security and
Compliance communications.
● Owner for all security documentation such as policies, standards, and
procedures.
● Owner for driving security controls across all organisation functions.
● Build continuous assessment practice which is superset of all required
regulatory compliance.
● Manages and supports Information Security Risk Management Life-cycle for
the organization.
● Provide adequate security and compliance against specific standards such as
NIST 800-53, NIST 800-171, ISO 27001, SOX, PCI, HIPAA and other
regulatory requirements.
● Identifies and formally documents deviations from published standards,
estimates risk level, recommends appropriate mitigation countermeasures in
operational and non-operational situations.
● Identify potential areas of IT compliance vulnerability and risk; guide the
accountable stakeholders to develop/implement corrective action plans for
resolution, and provide general guidance on how to avoid or deal with similar
situations in the future. Risks should be identified, assessed and monitored on
an ongoing firm-wide and individual entity basis
Experience Range:
4-8 years of experience in Cybersecurity & Risk Compliance Domain in areas
including and limited to: System Security, Network Security , SOC, Risk &
Compliance Management
Technical Expertise:
● Auditing experience in ISO-27001, SOX, NIST, PCI-DSS
● Experience with AWS Security and Compliance.
● Prior experience in the Banking and Financial domain is nice to have.
● Proven experience in Endpoint Security, Network Security, SIEM,SOC
Advanced security tools – SOAR platform, Vulnerability Management, SIEM
● Experience building Threat Modeling practice
● Strong communication skills
Strategy & Operations Manager – 2022
JOB DESCRIPTION
As a Strategy & Operations Manager you are expected to Work closely with CEO and help streamline Operations for the best way forward through Guidelines, Standards Automation etc (understanding the current state and future state why is critical), for & through
Roles & Responsibilities:
A strategic & org level role to define/streamline/standardize overall Org Operations in alignment with the current & future goals of the company, through,
- Definition of Guidelines, Standard Operating Procedures etc. for all the operations/services in the company
- Identification of the areas of automation of manual/repetitive tasks as a part of project management/delivery and working with the team in identifying and automating through the right tools & techniques (for ex – Team Management Matrix, Timesheets, Customer Status Dashboards etc.)
- People & Management – for work, right utilization & upskilling
- Continuous Reviews, Audits & Feedback ensure adherence
- Use of the right tools & techniques for ease, reuse, scalability & management – across operations
- Definition & Delivery of Org specific reports – team management, project dashboards, customer management etc.
- Bringing in mature practices to the way we do business for the betterment.
- Helping avoid waste and add value – in terms of work executed, value delivered to the customers
To re-iterate, all the above to be in complete alignment with the Org – its goals, values, principles & culture. So, while the expectation is for you to define procedures & protocols – it cannot be a one size fits all approach. Our belief is Responsible Freedom. Structures/Governance are important, but not at the cost of flexibility. You should be able to strike the right balance.
Scope in terms of functions/departments:
- All the functions around the Business that we are in (Consulting, Technology), from an Operations perspective
- Training & Development
Team you will be working with:
- CEO & Org Maturity Team
- Org Performance & Customer Delivery Team
- Project Managers
Experience/Qualifications
- Insurance Technology space, with experience in the role, as per Job Profile (preferable: P&C/General Insurance and related Technologies) would be ideal for the role. Alternatively, experience in FinTech or BFSI is expected
- Minimum of 5 to 6 years – Our focus is not on the number of years of experience, but the passion/aggression to help support in building scalable business through the right Operations
- B Tech with MBA from Premier Institutes preferable
- Experience in tech project implementations – in the capacity of operations manager
ABOUT MANOMAY
Manomay is a Global IT Consulting & InsurTech Firm with an exclusive focus on the Insurance industry. With business technology alignment as the key emphasis, we work with multiple insurance companies both on Consulting (Strategic/Management/Implementation/ Measurement) and Technology (InsurTech Products and Custom Specific Solution Development). Our Customer Base is spread across USA and Caribbean Islands (Bermuda, Cayman Islands, Barbados, Bahamas, and Jamaica).
Whether it is Consulting or Software Development, our focus is to help Insurance Companies solve those “unsolved” problems, that are not yet comprehensively addressed in the current realm of Company and the Market. These span across legacy technology, rip & replace challenges, indecisiveness about enterprise IT, changing customer expectations & positioning, changing market dynamics, people & process challenges, integrations & associations etc.
Our Technology Stack is of latest order using a combination of the new gen technologies AI, ML, RPA, Digitization & Analytics etc. developed off Python and its frameworks (primarily) + other web frameworks like Angular and Node JS etc.
What you will do:
- Owning responsibility for defining and driving operational/business goals.
- Managing Day-to-day operations of the ecommerce platform.
- Building on the existing business by adding new categories and product portfolio listings on the marketplaces.
- Product Portfolio management – Assisting the team with product sales and category and performance inputs to optimize the product portfolio from time to time.
- Overseeing the day-to-day marketplace eCommerce operations, customer service, updates, post listings, promotions, merchandising, maintenance and performance.
- Staying up-to-date with the promotional calendars and plans of eCommerce platforms. Driving category interventions.
- Supporting the eCommerce Manager on campaigns and programs.
- Supporting integrations of eCommerce platform with main website as well as backend systems and applications.
- Guiding internal teams and vendor teams on development & implementation issues.
- Coordinating with Marketing, Sales, Supply Chain, and Operations on Day-to-day management of the eCommerce platform.
What you need to have:
- Minimum 5 years of experience within an ecommerce operations role
- Experience handling ecommerce platforms, online sales and website content management
- Excellent communication and organizational skills in addition to project management experience
- Financial acumen- ability to reconcile accounts receivables with payments received from sales partners
- Ability to manage tasks simultaneously
- Experience working on Google and web analytics
- Experience evaluating and executing SEO strategies
Client Retention & Servicing
Coordinating client request with back-end teams.
Supervision (Only) of Centre Operations
Description
Msg91 is expanding globally and to help us in doing that we need someone who can help us handle our International Vendors and processes around them.
Purpose of this role:
Strategic Decisions and Executions, optimizing Operations and Processes, managing Domestic and International Vendors.
Vendors:
- Administering vendor management processes and incorporating best practices like data management and vendor performance etc.
- Automation ideas in the current process and implementing in vendor and operation management processes.
- Finding repeated issues, tracking support tickets related to vendor issues and helping our team in getting timely resolutions.
- Keep up with international rules and regulations, in turn making a smooth process for our international business.
Operations:
- Identification of operational issues that may affect delivery of services and creation of solutions to promptly address those problems.
- Creation of operational documentation like helpdocs, videos, FAQs, quotations, API documentation.
- Involvement in multiple departments and help them improve processes and other things.
- Bring ingenious thoughts and ideas to add value in project MSG91 as a whole.
Requirements
- Highly organized with a keen attention to detail.
- An open and participatory style that encourages creativity, cooperation and sharing of information across different departments.
- Flexibility and adaptability to a fast-paced working environment.
- Demonstrated high level of written and oral English communication skills.
- Good computer skills in spreadsheets,excel and word processing.
This job description covers the main tasks that are anticipated proactively from staff. Other tasks may be assigned as necessary according to organizational needs.
Pioneer Foods Pvt Ltd is a Food manufacturing and exporting company that specialises in traditional snacks without compromising on the health factor. Their range of cereal based nutritional ready-to-eat snack packs are "Enriched with goodness". Their products are available across India, Middle East and North America, in stores and through ecommerce websites.
The company believes in focusing on providing tasty, roasted, contemporary flavoured and highly nutritious ingredients like Quinoa , Chia , Flaxseeds , Sunflower seeds, Oats, Fenugreek etc. with an Indian twist to the health-conscious current and future generations.
- Ensuring proper documentation, updates, implementation and renewals of all statutory and regulatory compliances including but not limited to Legal Metrology/ FSSAI / HACCP / ISO / BRCGS / USFDA etc.
- Updating self and team with knowledge / Experience with EU, UK, USA, Australia, Canada regulations
- Keeping up to date with changes in regulatory legislation and guidelines
- Keeping a check on label content and leaflets as per regulatory norms (Label proofing & Artwork)
What you need to have:
- Must know HACCP, FSSAI , ISO, BRCGS,USFDA standards, FSMA Act, rules & regulations, statutory compliances etc.
- Must have in-depth knowledge of Indian / global labelling rules and regulations
- Minimum 3-5 years of experience in Quality Regulatory in the F&B industry (preferably ready to eat snack segment)
- Graduation in food technology Post-graduation not necessary.
- Good knowledge of Microsoft Office
- Proficient in oral and written English and Hindi