Collection Manager

As a Customer Relationship Executive, you will play a crucial role in building and maintaining positive relationships with clients. Your primary responsibility will be to ensure customer satisfaction, address inquiries and concerns, and contribute to overall customer loyalty. You will act as a liaison between the organization and its clients, striving to enhance the customer experience and maximize customer retention.

Key Responsibilities:

1. Customer Interaction:

• Respond promptly and professionally to customer inquiries via various channels such as phone, email, and chat.
• Proactively reach out to customers to gather feedback, address concerns, and ensure their satisfaction.
• Build and maintain strong, positive relationships with clients to foster long-term loyalty.

1. Issue Resolution:

• Investigate and resolve customer issues or complaints promptly and effectively.
• Collaborate with internal teams to provide solutions and ensure timely resolution of customer concerns.

1. Product Knowledge:

• Develop a deep understanding of the products or services offered by the company.
• Provide accurate and comprehensive information to customers about product features, pricing, and benefits.

1. Communication:

• Communicate effectively with customers to convey information, updates, and promotions.
• Ensure clear and concise communication to avoid misunderstandings.

1. Record Keeping:

• Maintain detailed records of customer interactions, feedback, and issue resolutions in the company's CRM system.
• Use CRM data to identify trends, customer preferences, and areas for improvement.

1. Customer Feedback:

• Actively seek and collect customer feedback to contribute to product/service enhancements and improvements.
• Share valuable customer insights with relevant internal teams for continuous improvement.

1. Upselling and Cross-selling:

• Identify opportunities for upselling or cross-selling products and services to existing customers.

1. Customer Education:

• Provide educational materials and resources to customers to enhance their understanding of products/services and maximize their benefits.

Qualifications and Skills:

• Bachelor's degree in Business, Marketing, or a related field.
• Proven experience in customer service or a similar role.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-centric approach.
• Familiarity with CRM software and proficiency in using various communication channels.
• Ability to work independently and collaboratively within a team.
• Strong organizational skills and attention to detail.

Note:

This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. The company reserves the right to modify the duties or responsibilities associated with this position at any time.

Roles and responsibilities:

• Can put together a content strategy from scratch
• Excellent written skills in English
• Responsible for producing high-quality engaging content for websites, Blogs and designing content for social media.
• Candidates will have to assist the team of Product Managers and Developers in the documentation of content based on product briefs.
• Work on Client proposal and Statement of Work (SoW).
• Work on the NDA(Non-Disclosure Agreement) templates etc.
• Ability to research new testing topics and write engaging content.
• Should be able to create new JDs for the software testing roles.
• Basic knowledge in the field of software testing like Functional Testing, Automation testing, Performance Testing, and other Software Testing Tools is required.
• The candidate must be passionate about technology content and SEO with the ability to create plagiarism free and SEO-friendly content.
• Develop and implement effective SEO strategies
• Should be comfortable in using proofreading tools like Grammarly, ProWritingAid, Hemingway App etc.
• Experience in using excel, google sheets, Word and PowerPoint is required.
• Design and implement direct email marketing campaigns
• Sending Weekly newsletters and realigning content based on customer feedback.
• Ability to connect with prospects through Linkedin Sales Navigator to nurture leads further
• Research and create articles and blogs for the website:
• Linkedin: Create, update business articles and participate in business groups
• Quora: Update answers and articles 
• Facebook: Create, update articles and participate in local groups
• Youtube: Optimise the videos
• Instagram: Casual updates about FG
• Coordinating content, maintaining aesthetics and technical tags
• Make outbound calls to the clients to follow up on leads generated
• Developing proposals in response to requests for proposals (RFPs)
• Proofread marketing collaterals before it goes live

Requirements:

• Bachelor’s degree in English, Journalism or related field.
• Knowledge of digital marketing tactics, including SEO, email marketing and web analytics.
• Excellent writing skills, as well as the ability to communicate and collaborate effectively.
• The ability to consistently meet tight deadlines.
• At least two years of experience writing for a B2B audience.
• Experience using WordPress, Weebly, and/or Joomla! preferred.

Quantum Corp. leads the world in helping users collaboratively solve some of the world's hardest computer challenges. Whether its wrangling Petabytes of data for cutting edge movie production, managing global content production workflows, exploring new sources of energy, or managing oceans of content and blending collaborative high-speed workflows with cutting-edge object storage, Quantum has the tools and technology to help you engineer the solution that works now - and preserves your work for decades to come. You are applying to an exceptional team that contributes to enhancing our position as a proven global expert in data management.

Job Summary and Duties:

This position will highlight new product development, as well as feature development and bug fixing of existing products serving the expanding big data, NAS, virtualization, replication, and file systems market. This position is required to be well rounded in operating system including all flavors of Linux, Windows, and MacOS. Building specialized core (user space and kernel space) software is the main function of this role.

Specific duties include but are not limited to:

• Development and maintenance of new Primary Storage products.

• Investigating and resolving issues in existing products related application workflows, cross-platform interactions, and new operating systems.

• Triage and disposition incoming issues from support cases, customer interactions, and new feature requests.

Job Requirements:

• Minimum 8 years of combined education and experience including 5 years of C/C++ programming.

• Expertise with SMB/NFS networking protocol stacks (Samba).

• Filesystem VFS layer expertise (Samba VFS modules).

• Experience with Python and Linux shell programming.

• Experience with SAN and Ethernet networking technologies.

• Ability to work in a team environment.

• Strong communication skills.

Desired Skills:

• Knowledge of kernel internals including any of the following: Linux and Mac OS X.

• Interfaces with special purpose file system APIs and web services required.

• Knowledge and experience with container technologies (Kubernetes, Docker)

• Knowledge and experience with Virtualization technologies: ESX, KVM

• Experience working in an Agile environment using CI methodologies.

FactWise is a fully funded, early-stage startup building b2b SaaS for a global SMB client base. Our team has alumni from MIT, Stanford, GeorgiaTech, UCL, the IITs, VJTI, Amazon and McKinsey, and currently comprises frontend, backend, full stack developers, UI/UX engineers, product managers, data scientist, and Ops, HR, Marketing. We'd love to get to know you better!

Responsibilities 

• Work very closely with the product and development team to build, review and optimize our product 
• Work closely with the sales team to improve Figma demos 
• Build a modern clean UI/UX for website and mobile applications using Figma 
• Build a clickable interface once the initial design is verified 
• Build the HTML/CSS 
• Create video & static content for website & marketing assets

• Collection creation, access method tuning, sharding implementation, index creation, and debugging query execution to obtain top database performance.
• Execute DB upgrades on time
• Configuration of MongoDB instances, Schema and MongoDB modelling
• Table design, index utilisation, design indexing strategies , query plan analysis and Optimise performance issues
• Comprehend and translate business requirements into technical specifications and build elegant, efficient, and scalable solutions based on specifications
• Implement appropriate indexes (B-Tree, Geospatial, Text) for performance improvement
• Implement Mongo Management Service for automating a variety of tasks, including backup/recovery and performance management
• Recommend and implement best practices for Rest API integration framework/model
• Develop MongoDB and API prototypes and proofs of concept
• Implement optimal backup and recovery and assist developers in detecting performance problems using MMS and Mongo Profiler
• Work closely with the development teams to implement new features and enhancements and the maintenance and support of existing applications in production
• Automate routine DB operations with scripting
• Configure, monitor, and deploy replica sets and upgrade databases through patches
• Keep clear documentation of the database setup and architecture and plan procedures for backup in case of a data loss
• Ensure that the databases achieve maximum performance and availability
• Create roles and users and set their permissions and mentor staff on MongoDB best practices
• Write procedures for backup and disaster recovery

Come, join us on our journey to provide jobs to a million people by 2026

Who We Are?

Wishup is India's leading remote employee platform helping US-based businesses in building highly efficient remote teams. Founded in the year 2015 by IITM & IIMA alumni and With a clientele of some of the hottest startups in the US,  Wishup is backed by marquee investors like Orios Venture Partners, Inflection Point Ventures, 500Startups, and we have been consistently rated as one of the most coveted places to work at.

We are witnessing phenomenal month-on-month growth  and stand at a cusp of a revolution in the remote workforce industry. This is your chance to be a part of the revolution - we are inviting applications for our in-house position of Content Writer (Blogs).

What’s in it for you?

- Great Pay

- Be part of a 100x growth story - Wishup.co has grown 10x in the last 18 months

- High growth potential & impact - an early stage in Wishup’s journey 

- Work from home (or anywhere), forever!

What are we looking for?

-Experience in writing articles for magazine features and guest blog website

- Excellent written and verbal English communication skills

Work Responsibilities

- Research industry-related topics (combining online sources, interviews, and studies)

- Write clear marketing/blog copy to promote our services

- Prepare well-structured drafts using Content Management Systems

- Proofread and edit blog posts before publication

- Submit work to editors for input and approval

- Ensure all-around consistency (style, fonts, images, and tone)

- Update website content as needed

- Coordinate with marketing and design teams to illustrate articles

- Conduct simple keyword research and use SEO guidelines to increase web traffic

Job Prerequisites (to be verified during the interview process)

- High-speed internet connection

- Laptop with integrated camera & a pair of headphones

- Quiet workspace

Company Reviews

https://www.glassdoor.co.in/Reviews/Wishup-Reviews-E1511572.htm?filter.iso3Language=eng">https://www.glassdoor.co.in/Reviews/Wishup-Reviews-E1511572.htm?filter.iso3Language=eng

Social Media Links

LinkedIn - https://www.linkedin.com/company/wishup-services/">https://www.linkedin.com/company/wishup-services/

Facebook - https://www.facebook.com/wishupnow/">https://www.facebook.com/wishupnow/

Twitter - https://twitter.com/wishupnow">https://twitter.com/wishupnow

Instagram - https://www.instagram.com/wishupnow/">https://www.instagram.com/wishupnow/

Training at Wishup

https://www.youtube.com/watch?v=6Uolgas0Uj4

Life at Wishup

https://www.youtube.com/watch?v=qHPMod_jzmA

• Manage sales operations in assigned district to achieve revenue goals.
• Supervise sales team members; the BSMs, on daily basis and provide guidance whenever needed.
• Identify skill gaps and conduct trainings to sales team.
• Work with team to implement new sales techniques to obtain profits.
• Assist in employee recruitment, promotion, retention and termination activities.
• Conduct employee performance evaluation and provide feedback for improvements.
• Contact potential customers and identify new business opportunities.
• Stay abreast with customer needs, market trends and competitors.
• Maintain clear and complete sales reports for management review.
• Build strong relationships with customers for business growth.
• Analyze sales performances and recommend improvements.
• Ensure that sales team follows company policies and procedures at all times.
• Develop promotional programs to increase sales and revenue.
• Plan and coordinate sales activities for assigned projects.