Collection Manager

App-based lending platform. ( AF1)

Collection Manager

Collection Manager at App-based lending platform. ( AF1) · Bengaluru (Bangalore) · 7 - 10 years · ₹12L - ₹15L / yr · Posted 18 Oct 2021

Collection Manager

at App-based lending platform. ( AF1)

Agency job

via Multi Recruit

7 - 10 yrs

₹12L - ₹15L / yr

Bengaluru (Bangalore)

Skills

Marketing

Territory Management

Operations

Collections

Operations management

Territory management

Team Handling

Channel Development

Team Leading

Debt Legal

10+ years of Collections experience in financial services (consumer credit or marketplace lending platforms/Banking/NBFC) and 5+ years of inhouse collection team management/leadership experience
Demonstrated success leading a team in a fast-paced setting, managing SLAs across multiple channels, and achieving goals
Excellent verbal and written communication, as well as presentation and facilitation skills with the ability to express complex concepts in plain language to reach broader audiences
Excellent work ethic with result-driven attitude
Demonstrated ability and comfort working in a start-up environment with an agile team, fast-evolving roles and responsibilities, variable workload, and tight deadlines with a high degree of autonomy

Personality Traits :

Dynamic and Pro-active, Fast-Paced
Desire to make an Impact on Positive Customer Experience
Ability to work independently without supervision
Strong work ethic

10+ years of Collections experience in financial services (consumer credit or marketplace lending platforms/Banking/NBFC) and 5+ years of inhouse collection team management/leadership experience
Demonstrated success leading a team in a fast-paced setting, managing SLAs across multiple channels, and achieving goals
Excellent verbal and written communication, as well as presentation and facilitation skills with the ability to express complex concepts in plain language to reach broader audiences
Excellent work ethic with result-driven attitude
Demonstrated ability and comfort working in a start-up environment with an agile team, fast-evolving roles and responsibilities, variable workload, and tight deadlines with a high degree of autonomy

Personality Traits :

Dynamic and Pro-active, Fast-Paced
Desire to make an Impact on Positive Customer Experience
Ability to work independently without supervision
Strong work ethic

Users love Cutshort

Read about what our users have to say about finding their next opportunity on Cutshort.

Shubham Vishwakarma

Full Stack Developer - Averlon

I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.

Companies hiring on Cutshort

Similar jobs (3)

Manager - B2B/OTC Collections

at Growing Stars Consulting Private Limited

Posted by MOHAMMAD FAIZ

Kolkata, Hyderabad, Bengaluru (Bangalore), Delhi, Gurugram, Noida, Ghaziabad, Faridabad

5 - 15 yrs

₹5L - ₹15L / yr

Order to cash

B2B Collections

Collections

Accounts payable

Accounts receivable

+4 more

Role & Responsibilities

Lead end-to-end O2C/AR & B2C Collections operations and manage the complete portfolio.
Manage team performance, productivity, quality, collections, and SLA/KPI targets.
Handle International Voice Collections, customer escalations, and stakeholder management.
Monitor ageing, recovery, DSO, cash flow, and outstanding receivables through regular MIS and reporting.
Drive process improvements, automation, transitions, and operational excellence.
Collaborate with Finance, Sales, Operations, and other cross-functional teams.
Coach and develop team members while ensuring process compliance and governance.

Mandatory Requirements

10+ years overall experience with 4+ years Team Lead/Managerial experience.
International Voice + Portfolio Handling – Mandatory.
2+ years B2C Collections/O2C experience – Mandatory.
Domestic Voice experience not acceptable.
Excellent communication, leadership, analytical, and stakeholder-management skills.
Comfortable with US shifts and one-way cab facility.
PF registration with previous organization is mandatory.
Knowledge of SAP/Oracle/ERP systems preferred.
Bachelor's degree in Finance/Accounting/Business or related field; MBA preferred.

Role & Responsibilities

Lead end-to-end O2C/AR & B2C Collections operations and manage the complete portfolio.
Manage team performance, productivity, quality, collections, and SLA/KPI targets.
Handle International Voice Collections, customer escalations, and stakeholder management.
Monitor ageing, recovery, DSO, cash flow, and outstanding receivables through regular MIS and reporting.
Drive process improvements, automation, transitions, and operational excellence.
Collaborate with Finance, Sales, Operations, and other cross-functional teams.
Coach and develop team members while ensuring process compliance and governance.

Mandatory Requirements

10+ years overall experience with 4+ years Team Lead/Managerial experience.
International Voice + Portfolio Handling – Mandatory.
2+ years B2C Collections/O2C experience – Mandatory.
Domestic Voice experience not acceptable.
Excellent communication, leadership, analytical, and stakeholder-management skills.
Comfortable with US shifts and one-way cab facility.
PF registration with previous organization is mandatory.
Knowledge of SAP/Oracle/ERP systems preferred.
Bachelor's degree in Finance/Accounting/Business or related field; MBA preferred.

Collection

at Pocketly

Posted by Rachana b

Bengaluru (Bangalore)

0 - 1 yrs

₹2L - ₹3L / yr

Data collection

ob Details:

💰 Salary: ₹15,000 – ₹17,000 + Attractive Performance Incentives

🎓 Eligibility: Any Graduate / Diploma / ITI

💼 Experience: Minimum 1 year of experience in NBFC/ Fresher are also welcome

🗣️ Languages: Kannada, Tamil, Telugu, Malayalam

⚡ Joining: Immediate

🎯 Key Responsibilities:

✔️ Handle assigned DPD delinquent loan accounts and ensure timely recoveries.

✔️ Negotiate repayment plans and resolve overdue accounts through effective customer communication.

✔️ Achieve monthly collection and recovery targets while maintaining compliance with company and regulatory guidelines.

✔️ Update collection activities accurately in the CRM and coordinate with internal teams to resolve customer queries.

ob Details:

💰 Salary: ₹15,000 – ₹17,000 + Attractive Performance Incentives

🎓 Eligibility: Any Graduate / Diploma / ITI

💼 Experience: Minimum 1 year of experience in NBFC/ Fresher are also welcome

🗣️ Languages: Kannada, Tamil, Telugu, Malayalam

⚡ Joining: Immediate

🎯 Key Responsibilities:

✔️ Handle assigned DPD delinquent loan accounts and ensure timely recoveries.

✔️ Negotiate repayment plans and resolve overdue accounts through effective customer communication.

✔️ Achieve monthly collection and recovery targets while maintaining compliance with company and regulatory guidelines.

✔️ Update collection activities accurately in the CRM and coordinate with internal teams to resolve customer queries.

Management Trainee

at Growing Stars Consulting Private Limited

Posted by MOHAMMAD FAIZ

Delhi, Gurugram, Noida, Ghaziabad, Faridabad, Kolkata

2 - 6 yrs

₹4L - ₹7L / yr

Order to cash

Reconciliation

Portfolio management

Dispute Management

SAP Credit Management

+3 more

Key Responsibilities

Manage assigned B2B customer portfolios and drive timely collection of outstanding/overdue invoices.
Handle end-to-end O2C, collections, reconciliation, dispute management, and payment research.
Follow up with international clients through calls and emails and resolve invoice/PO discrepancies.
Analyze aging reports, payment patterns, credit limits, and account statements.
Coordinate with Sales, Credit, Operations, and Revenue teams for dispute and invoice resolution.
Maintain accurate account updates, collection notes, approvals, and documentation.
Participate in cash calls, client meetings, governance reviews, and process improvement initiatives.
Achieve defined collection targets, SLAs, and quality standards.

Mandatory Criteria

4+ years overall experience with 2+ years in B2B Collections/O2C.
International Voice & Portfolio Handling – Mandatory.
Domestic Voice experience not acceptable.
Excellent communication and analytical skills.
Comfortable with US shifts and one-way cab facility.
PF registration with previous organization mandatory.
Knowledge of Dynamics / Oracle / NetSuite & Advanced Excel is preferred.

Key Responsibilities

Manage assigned B2B customer portfolios and drive timely collection of outstanding/overdue invoices.
Handle end-to-end O2C, collections, reconciliation, dispute management, and payment research.
Follow up with international clients through calls and emails and resolve invoice/PO discrepancies.
Analyze aging reports, payment patterns, credit limits, and account statements.
Coordinate with Sales, Credit, Operations, and Revenue teams for dispute and invoice resolution.
Maintain accurate account updates, collection notes, approvals, and documentation.
Participate in cash calls, client meetings, governance reviews, and process improvement initiatives.
Achieve defined collection targets, SLAs, and quality standards.