Business Operations

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We are seeking enthusiastic individuals to join our team as Customer Care Executives for both Voice and Sales processes. As a Customer Care Executive, you will be responsible for addressing customer inquiries, resolving issues, and promoting our products/services to potential customers.

Qualifications:

- Minimum educational qualification: 12th pass.

- Age between 18 to 30 years.

- Excellent communication skills in English and Hindi

- Ability to handle customer queries and provide appropriate solutions.

- Prior experience in customer service or sales is preferred but not mandatory.

Responsibilities:

- Handle inbound/outbound calls professionally and provide information about products/services.

- Identify customer needs, clarify information, and close sales.

- Maintain a high level of customer satisfaction through effective problem-solving.

- Achieve sales targets and goals as set by the company.

Salary and Benefits:

- Starting salary of INR 18,000 per month.

- Performance-based incentives and bonuses.

- Comprehensive training and career development opportunities.

• Looking for candidates with good experience in a manufacturing firm with logistics / transportation functions
• Need experience with transport cost sheet along with logistics planning.
• Basic knowledge about transport management system, different truck types, transport automation and technology is essential

• He/She will be responsible for diagnostics in transportation and focusing on zero based clean sheet costing for transportation lanes
• He/She will solve transport / logistics cost sheet in logistics domain

iOS Developer

Experience 3-8 years

Job Qualifications and Skill Sets(T3-T4)

T3

1. Full-time undergraduate degree or above in computer and related majors

2. More than 3 years of iOS development experience, proficient in OC/Swifit language

3. Have good architecture and interface design capabilities, understand object-oriented design and design patterns, and be able to write high-quality code

4. Understand performance optimization, be familiar with Frameworks-related core libraries, multi-threading, data storage, network communication and other underlying principles

5. Have strong analytical and problem-solving abilities, quick learning ability, stress resistance, communication and collaboration skills

6. Proficient in the use of mainstream tripartite frameworks

T4

1. Full-time undergraduate degree or above in computer and related majors

2. More than 5 years of iOS development experience, proficient in OC/Swifit language

3. Have good architecture and interface design capabilities, understand object-oriented design and design patterns, and be able to implement reusable components with high quality

4. Familiar with performance optimization, familiar with Frameworks-related core libraries, multi-threading, data storage, network communication and other underlying principles

5. Have strong analytical and problem-solving abilities, quick learning ability, stress resistance, communication and collaboration skills

6. Applicants with experience in large-scale first-line Internet product development will be given priority

7. Applicants with development experience in large-scale project performance optimization, engineering efficiency optimization, cross-platform solutions, etc. will be given priority

8. Be familiar with one or more third-party source codes. You need to be familiar with and understand the design patterns and runtime source codes.

Note: Kindly apply only if your open to Work from Office Bangalore and available to join immediate to 10 days.

Interested candidates connect @Bhavani P on the LinkedIn or message your number/ id on the cut short chat.

About Us

We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analyzing customer interactions at scale. We assist across multiple voices and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.

The problem we are solving

In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to a high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.

Roles and Responsibilities:

• Ability to synthesize complex data into actionable goals and act as the custodian for everything on data and insights.  
•  Ensuring data sanctity through instrumentation and monitoring data quality to meet the business needs of the company Developing and monitoring KPIs for each vertical of the business.
• (Revenue/Sales/Finance/Campaigns/Content/Marketing), and at an overall business level and constantly driving the company towards meeting the KPIs.
• Generating product and user insights and working closely with the Product manager to make product and design decisions
• Having a product out view towards problem-solving – Market and competitor research to understand the trends in product design, continuous A/B testing to grow the product KPIs, etc
•  Owning and improving the core issues related to the product.
• Create and maintain client relationships.
• Stay up to date with new products/services and competitors
• Interpersonal skills to work closely with various stakeholders who may have competing interests

Requirements:

• Previous experience in Business / Systems Analysis or Quality Assurance
• 2-5 years of experience
• A degree in IT / Computer Science
• Proven experience in eliciting requirements and testing
• Experience in analyzing data to draw business-relevant conclusions and in data visualization techniques and tools
• Solid experience in writing SQL queries
• Basic knowledge in generating process documentation
•  Strong written and verbal communication skills including technical writing skills

Life at Rezo.AI:

• We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
•  A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
• Practice autonomy, open communication, and growth opportunities, while maintaining a perfect work-life balance.
• Go on company-sponsored offsites and blow off steam with your work buddies.

Perks & Benefits:

Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship. Get the best-in-class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)

Why Us?

We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer services problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.

Explore more here:

http://www.rezo.ai/" target="_blank">www.rezo.ai

• Connecting with a minimum of 80 working professionals (prospective students) each day from the leads/database present on lead-squared CRM
• Generating a pool of prospects by identifying the need for upskilling depending on the student’s area of interest
• Helping prospective students with detailed information about the programs offered through phone or video counseling & create a strong pipeline
• Ensure to meet daily deliverables & achieve weekly/monthly enrolment target.

• Storing data and ensuring that it is displayed to that user who are supposed to have access to it
• Developing business logic for systems to process in the front end
• Managing APIs resources which work across the Product Architecture
• Participating in the architecture of a system and data science analysis
• Organizing the logic of the system which runs across various tiers
• Involving in building frameworks or the architecture to make it easier to program against
• Back-end developers should have the skill for implementing algorithms and solving system related problems

Desired Candidate Profile

• 2-5 years of experience in rest api/Database design, development and architecture
• Strong programming and debugging skills with sound understanding of data structures, algorithms, and object oriented programming
• PHP/ Mysql experience with hands on application delivery is a must
• Hands on experience with an API management
• Experience with synchronous and asynchronous interfaces and Microservice API development is a must
• Hands-on experience with version control system like Git is desirable
• Knowledge in PHP, Codeigniter, Doctrine, MySQL, ElasticSearch, ReST endpoint development
• Implementing API management using API management software (like Apigee or others) to include API proxies mashups, rate limiting, security, analytics, monetization and developer portals
• Kafka/RabbitMQ messaging architecture notification
• Knowledge of Algorithms and data structures is also essential
• An awareness of security concerns is important, as each layer has its vulnerabilities
• Knowledge of the differences between multiple delivery platforms like mobile vs. desktop
• Basic exposure to frontend techs like HTML and CSS is desirable    

• Assisting and coordinating with operations team
• supporting administrative staff
• conducting marketing research
• documentation and reporting to the operations department
• preparing reports on competitor product analysis
• ensuring if everything is working in a perfect manner
• using technology to keep the company updated behind the curtains
• Should be responsible for efficient dealing of complaints to completion and enabling satisfaction of customer.
• Responsible for rendering useful administrative support to other members of the customer care team.
• Responsible for documenting all calls with regards to participant inquires accurately using Call Tracking System.
• Responsible for monitoring Call tracking for responses from administrative team so call returns are done in a timely fashion.
• Responsibility is to Follow-up with participants within a 24-hour period in regards to the initial phone call even if it is to just touch base and let participant know inquiry is still be researched.
• Responsibility is to answer participant questions, as well as question participants to obtain full understanding of what information is being requested.