
Associate Manager - Mortgage Operations
We are seeking a driven and experienced professional to join our team as an Associate Manager for Mortgage Operations. This position is brimming with opportunities for professional growth and development, especially for a dedicated individual who thrives in a dynamic and customer-centric environment.
Key Responsibilities
· Managing end-to-end Mortgage Operations ranging from Origination to Servicing.
· Ensuring proactive Customer Relationship Management - You will be the single point of contact for customers to address any operations-related queries.
· Ensuring required Service Level Agreements (SLA) and Turn Around Time (TAT) are maintained at all times.
· Scheduling and attending regular meetings with clients to stay connected and reporting on team performance.
· Streamlining transitions (offshore) with new clients without any challenges and ensuring effective communication during this process.
· Identifying opportunities with existing customers for upselling and cross selling other services.
· Creating/Managing process documentation for all customers.
· Collaborating with the MIS team to ensure timely delivery of performance reports to all clients.
Skills and Qualifications
· Prior experience in Operations Management.
· 12+ years in Mortgage Operations.
· Experience of managing a team of 40-60 Full-time Employees.
· Leadership and CRM skills.
· Excellent Communication skills.
· Transition Experience.
· Hands-on experience in handling clients directly.
· Proven track record in People Management.
Benefits
· Performance-based Incentives.
· Flexible work Environment.
Location
The role will be situated at our J P Nagar office.

About Flatworld Solutions
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Company Profile
Jamboree is the oldest institute in India and the best of its kind, which offers comprehensive classroom and online preparation programs for GMAT®, GRE®, SAT®, ACT®, TOEFL™, and IELTS™. Jamboree has 39 centers in 22 cities of 2 countries including India and Nepal. Each center follows a uniform curriculum and has outstanding faculty, all of whom are trained at our head office. Each center offers the same teaching standards and syllabus.
https://www.jamboreeindia.com/
Work schedule: 6 days working including weekends. 11 AM - 8 PM ( Weekdays ) 10 AM - 8 PM ( Weekends )
1 weekday off
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Counseling the students over the study abroad options & training products of Jamboree.
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Making outbound calls on all the prospective leads generated through various sources.
Meeting weekly/monthly/annual sales targets.
Regular follow-ups with students and parents.
Timely updation of MIS and other dashboards
Desired Candidate Profile
Should have experience working in Education sector in a sales oriented profile where s/he was responsible for admissions/enrollment targets.
Should be comfortable working in a target-oriented role.
Willing to learn, sales acumen, good with numbers.
Self-starter, self -motivated.
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Skills: Photoshop, Premiere Pro, Illustrator, In Design
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Job Type: Full-time
Salary: ₹15,000 - ₹25,000 per month
Negotiable (We will not hold back for the right candidate)
Location: Mumbai, Maharashtra ( Marol, Andheri)
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You (Must Haves)
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