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Associate Manager - Mortgage Operations
Associate Manager - Mortgage Operations
Flatworld Solutions's logo

Associate Manager - Mortgage Operations

Sheela D's profile picture
Posted by Sheela D
12 - 20 yrs
₹6L - ₹7L / yr
Bengaluru (Bangalore)
Skills
Transition management
SLA
Customer Relationship Management (CRM)
Mortgage
Operations
People Management

Associate Manager - Mortgage Operations

 

We are seeking a driven and experienced professional to join our team as an Associate Manager for Mortgage Operations. This position is brimming with opportunities for professional growth and development, especially for a dedicated individual who thrives in a dynamic and customer-centric environment.


Key Responsibilities

 

·       Managing end-to-end Mortgage Operations ranging from Origination to Servicing.

·       Ensuring proactive Customer Relationship Management - You will be the single point of contact for customers to address any operations-related queries.

·       Ensuring required Service Level Agreements (SLA) and Turn Around Time (TAT) are maintained at all times.

·       Scheduling and attending regular meetings with clients to stay connected and reporting on team performance.

·       Streamlining transitions (offshore) with new clients without any challenges and ensuring effective communication during this process.

·       Identifying opportunities with existing customers for upselling and cross selling other services.

·       Creating/Managing process documentation for all customers.

·       Collaborating with the MIS team to ensure timely delivery of performance reports to all clients.

 

Skills and Qualifications

·       Prior experience in Operations Management.

·       12+ years in Mortgage Operations.

·       Experience of managing a team of 40-60 Full-time Employees.

·       Leadership and CRM skills.

·       Excellent Communication skills.

·       Transition Experience.

·       Hands-on experience in handling clients directly.

·       Proven track record in People Management.


Benefits

·       Performance-based Incentives.

·       Flexible work Environment.

 

Location

The role will be situated at our J P Nagar office.

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About Flatworld Solutions

Founded :
2002
Type :
Services
Size :
100-1000
Stage :
Profitable

About

Flatworld Solutions is a pioneer at providing outsourcing services in India. FWS provides you the best quality offshore outsourcing solutions at affordable prices.

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