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Associate Manager - Mortgage Operations

at Flatworld Solutions

Associate Manager - Mortgage Operations

Flatworld Solutions

Associate Manager - Mortgage Operations

at Flatworld Solutions

Posted by Sheela D

12 - 20 yrs

₹6L - ₹7L / yr

Bengaluru (Bangalore)

Skills

Transition management

SLA

Customer Relationship Management (CRM)

Mortgage

Operations

People Management

Associate Manager - Mortgage Operations

We are seeking a driven and experienced professional to join our team as an Associate Manager for Mortgage Operations. This position is brimming with opportunities for professional growth and development, especially for a dedicated individual who thrives in a dynamic and customer-centric environment.

Key Responsibilities

· Managing end-to-end Mortgage Operations ranging from Origination to Servicing.

· Ensuring proactive Customer Relationship Management - You will be the single point of contact for customers to address any operations-related queries.

· Ensuring required Service Level Agreements (SLA) and Turn Around Time (TAT) are maintained at all times.

· Scheduling and attending regular meetings with clients to stay connected and reporting on team performance.

· Streamlining transitions (offshore) with new clients without any challenges and ensuring effective communication during this process.

· Identifying opportunities with existing customers for upselling and cross selling other services.

· Creating/Managing process documentation for all customers.

· Collaborating with the MIS team to ensure timely delivery of performance reports to all clients.

Skills and Qualifications

· Prior experience in Operations Management.

· 12+ years in Mortgage Operations.

· Experience of managing a team of 40-60 Full-time Employees.

· Leadership and CRM skills.

· Excellent Communication skills.

· Transition Experience.

· Hands-on experience in handling clients directly.

· Proven track record in People Management.

Benefits

· Performance-based Incentives.

· Flexible work Environment.

Location

The role will be situated at our J P Nagar office.

Associate Manager - Mortgage Operations

We are seeking a driven and experienced professional to join our team as an Associate Manager for Mortgage Operations. This position is brimming with opportunities for professional growth and development, especially for a dedicated individual who thrives in a dynamic and customer-centric environment.

Key Responsibilities

· Managing end-to-end Mortgage Operations ranging from Origination to Servicing.

· Ensuring proactive Customer Relationship Management - You will be the single point of contact for customers to address any operations-related queries.

· Ensuring required Service Level Agreements (SLA) and Turn Around Time (TAT) are maintained at all times.

· Scheduling and attending regular meetings with clients to stay connected and reporting on team performance.

· Streamlining transitions (offshore) with new clients without any challenges and ensuring effective communication during this process.

· Identifying opportunities with existing customers for upselling and cross selling other services.

· Creating/Managing process documentation for all customers.

· Collaborating with the MIS team to ensure timely delivery of performance reports to all clients.

Skills and Qualifications

· Prior experience in Operations Management.

· 12+ years in Mortgage Operations.

· Experience of managing a team of 40-60 Full-time Employees.

· Leadership and CRM skills.

· Excellent Communication skills.

· Transition Experience.

· Hands-on experience in handling clients directly.

· Proven track record in People Management.

Benefits

· Performance-based Incentives.

· Flexible work Environment.

Location

The role will be situated at our J P Nagar office.

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About Flatworld Solutions

Founded :

2002

Type :

Services

Size :

100-1000

Stage :

Profitable

About

Flatworld Solutions is a pioneer at providing outsourcing services in India. FWS provides you the best quality offshore outsourcing solutions at affordable prices.

Flatworld Solutions is a pioneer at providing outsourcing services in India. FWS provides you the best quality offshore outsourcing solutions at affordable prices.

Read more

Company video

Flatworld Solutions's video section

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Ruby Thomas

Arushi Raina

Ebin Chacko

Sheela D

Rekha G

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Read more

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Shubham Vishwakarma

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I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.

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