Associate Manager - Mortgage Operations
We are seeking a driven and experienced professional to join our team as an Associate Manager for Mortgage Operations. This position is brimming with opportunities for professional growth and development, especially for a dedicated individual who thrives in a dynamic and customer-centric environment.
Key Responsibilities
· Managing end-to-end Mortgage Operations ranging from Origination to Servicing.
· Ensuring proactive Customer Relationship Management - You will be the single point of contact for customers to address any operations-related queries.
· Ensuring required Service Level Agreements (SLA) and Turn Around Time (TAT) are maintained at all times.
· Scheduling and attending regular meetings with clients to stay connected and reporting on team performance.
· Streamlining transitions (offshore) with new clients without any challenges and ensuring effective communication during this process.
· Identifying opportunities with existing customers for upselling and cross selling other services.
· Creating/Managing process documentation for all customers.
· Collaborating with the MIS team to ensure timely delivery of performance reports to all clients.
Skills and Qualifications
· Prior experience in Operations Management.
· 12+ years in Mortgage Operations.
· Experience of managing a team of 40-60 Full-time Employees.
· Leadership and CRM skills.
· Excellent Communication skills.
· Transition Experience.
· Hands-on experience in handling clients directly.
· Proven track record in People Management.
Benefits
· Performance-based Incentives.
· Flexible work Environment.
Location
The role will be situated at our J P Nagar office.
Subodh Popalwar
Software Engineer, Memorres
About Flatworld Solutions
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Contlo is an innovative AI native marketing platform that empowers modern, fast-growing businesses to harness the potential of their brand's own generative AI Model. By utilizing Contlo's cutting-edge technology, businesses can optimize their end-to-end marketing strategies, drive customer retention through personalized campaigns, and automate customer journeys with contextual Generative AI marketing capabilities across various touchpoints. Contlo's Brand AI Model™ allows businesses to seamlessly orchestrate their brand marketing activities by generating personalized marketing creatives and copies, creating behavior-based customer segments, and automating customer journeys. As the Brand AI Model™ is utilized, it continues to learn and improve, enabling businesses to achieve even greater marketing success. To gain a deeper understanding of the product we're building,
Please refer to the following links:
- Contlo AI Marketer: Link 1
- Contlo Brand AI Model™: Link 2
- Contlo Official Website: Link 3
Job Description:
Contlo is seeking highly motivated and talented Sales Development Representatives (SDRs) to join our dynamic and growing team. As an SDR at Contlo, you will play a crucial role in driving the company's sales growth by generating qualified leads and establishing initial relationships with potential customers. You will be responsible for prospecting, qualifying, and engaging leads to create a robust pipeline for our sales team. This is an excellent opportunity for individuals who are passionate about cutting-edge AI technology and want to contribute to the growth of an exciting startup.
Responsibilities:
- Conduct thorough research to identify potential target customers within the defined market segments.
- Reach out to prospects via various channels (e.g., phone calls, emails, social media) to introduce Contlo's AI native marketing platform and its benefits.
- Qualify leads by engaging in meaningful conversations to understand their business needs, challenges, and pain points.
- Effectively communicate the value proposition of Contlo's Brand AI Model™ and how it can revolutionize their marketing strategies.
- Collaborate closely with the sales and marketing teams to ensure a smooth transition of qualified leads into the sales pipeline.
- Maintain accurate and up-to-date records of all prospect interactions and activities in the CRM system.
- Participate in regular training sessions to stay updated on product knowledge and industry trends.
- Meet and exceed monthly and quarterly targets for qualified lead generation and pipeline development.
Qualifications:
- Bachelor's degree in business, marketing, or a related field (or equivalent work experience).
- 0-2 of experience as a Sales Development Representative in SaaS.
- Strong interpersonal and communication skills, with the ability to engage with prospects effectively.
- Excellent active listening skills and the ability to ask insightful questions to understand customer needs.
- Self-motivated and results-driven with a demonstrated ability to meet and exceed targets.
- Knowledge of the marketing technology landscape and familiarity with AI-based marketing solutions is a plus.
- Experience using CRM systems and sales engagement tools is preferred.
- Ability to thrive in a fast-paced, startup environment with a willingness to adapt and learn quickly.
- Interacting via various channels, such as live chat, emails, social media and direct calls
- Modifying sales pitches in response to customer demand
- Acquiring and retaining contact information databases
- Put forward suggestions in accordance with the requirements of the consumer
- Ensure a smooth procedure for the consumer by transferring windows of opportunity to the appropriate department for further action
Strong problem-solving capabilities and able to independently think through a challenge.
Demonstrated ability to learn new technology quickly
Every project can be different, and there may not be a “template” to work off of. Need someone who can be resourceful and has a “figure it out” attitude
2+ years of experience in Salesforce or other development
BS/MS in Computer Science, Engineering, or related years of experience and technical skills
Salesforce certifications preferred, e.g. Certified Salesforce Administrator, Certified Salesforce Platform App Builder, Platform Developer II
Experience in Salesforce CRM app development with strong expertise in Sales Cloud, Service Cloud, and / or Force.com at an enterprise level
Experience with SFDC Administrative tasks like creating Profiles, Roles, User Security Models, Page Layouts, Email Services, Dashboards, Tasks, and Events
Experience with Lightning Components, Design System, APEX Classes, Process Builder, Triggers, Visualforce, Approval Processes, Aura, and Flow
Verify and validate complete end-to-end testing with the business and client/carrier
Expert knowledge of Object-Oriented programming
Experience with database design concepts and use of SOQL, SOSL, and SQL
Experience with Salesforce API and Web Services (REST/SOAP/Bulk)
Experience with environment management, release management, code versioning, deployment methodologies, and CI/CD tools
Utilize strong written and oral communication skills to regularly update stakeholders on project status, e.g. project phase, issues/roadblocks, go-live dates, etc.
Skill Sets:
· Familiarity with commercial ad serving platforms such as OpenX, DFP, DFA etc.
· Excellent presentation and storytelling skills with PowerPoint.
· Experience with Excel/Pivot tables.
· Excellent diagnostic skills.
· Technical acumen to understand how to design campaigns that optimize the use of our tech platform.
· Superior time management and multi-tasking skills.
· Willingness to do whatever it takes to get the job done.
Job Location - Verse Innovation, Helios Business Park, 11th Floor, Wing E, Outer Ring Rd, Kadubeesanahalli, Bengaluru, Karnataka 560103
Micro Focus BSM - Business Service Management-L3,BSM Consulting-L3, (Mandatory) .
As a Lead Administrator, you should be able to act as a Single point of contact for the technical tower in front of the customer management.
Ensure proper communication and quick resolution as a crisis manager.
Responsible for Vendor Management and people management.
Drives day to day operations and work plan allocation/management.
Conduct periodic reviews with teams.
Weekly and monthly status reports to higher management.
Participate in business meetings with various stake holders.
Take corrective actions based on the customer satisfaction surveys.
Drive service improvement programs.
Ensure adherence to quality / security standards defined for the engagement Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents.
Effort estimation/reviews on need basis for new projects. Minimum work experience: 5 - 8 YEARS
● Maintain relationships with identified customers
● Revenue enablement by upsell, cross-sell, etc
● Be the company’s face for the customer
● Solve for pet’s needs
What we offer:
• Learning & Development: Work with veterinarians in a start-up environment with a steep
learning curve
• Ownership: Individually lead important charters with high impact potential
• Employee first culture: Putting employees above everything else. Be surrounded by positivity
and furry friends
• Perks & benefits: Salary matching market compensation.
Our client is the Health-tech initiative of India's largest business house. Started in 2015, it empowers healthcare providers and consumers in India. All healthcare monitoring services are made available through an app that will help connect doctors, hospitals, pharmacies, laboratories and consumers, enabling preventive and predictive healthcare. It helps the care-givers to track the entire patient journey from the initial appointment and maintaining their records, generating lab test reports to providing virtual consultation and home-care solutions. It is expected that this futuristic guide will strengthen doctor-patient relationship and enhance the in-clinic experience.
- Managing Operations of Existing Clinics (Managing a team of Clinic SPOCs)
- Delivering against annual business targets for clinics
- Ensuring high levels of NPS (customer satisfaction)
- Ensuring compliance with new SOPs for clinic operations, commercial processes, ISMS compliance etc
- Auditing coordination and implementation
- Managing Doctor & Staff Performance & Training Reviews
- New Format Clinics - Pre-Launch
- Assisting the senior business team in finalising the clinic concept prior to launch:
- Understanding the customer value proposition and clinic offering
- Detailing out the physical and human infrastructure required to deliver the offering
- Preparing SOPs for clinic teams- customer handling, commercial, inventory, administration, information security etc
- Launch Execution
- Ensuring compliance with execution plan by coordinating with internal (HR, Legal, Procurement, Product) and external stakeholders as necessary
- Assisting in coordinating negotiations and service by key vendors - design, construction, real estate, equipment etc-to ensure timely launch
- Ensuring critical path tasks: location hunting, property finalisation, fitout
What you need to have:
- Bachelor’s in science, Tech or commerce, MBA from tier 1/2 college
- Prior experience of managing business and operations for a cluster of at least 10 retail locations in the healthcare, wellness, or lifestyle industries
- Experience of launching new locations, including property hunting and fit-outs (at least 5 units)
- Process and detail-oriented
- Excellent people skills
- Experience in large corporate-run health/ wellness chains (Apollo Health & Lifestyle, Dr Agarwal's, Vasan Eye, Clove Dental etc)
- Interest or prior experience in the use of digital technology to solve consumer problems
- Agile and entrepreneurial
Our client is a leading provider of specialised marketing services that enables businesses across different sectors to grow effectively. This decade old venture founded by a woman entrepreneur offers innovative solutions by leveraging cutting edge technology based on the individual needs of the client. Their services include market research, in- store promotions, store launches, road shows, retail merchandising, events and exhibitions, among others.
Headquartered in Mumbai, the company has presence in Delhi, Bangalore and Chennai as well as dedicated local teams across other metros and small towns in India. This agency has worked with more than 100 companies and 800 brands and delivered top notch marketing strategies through integrated BTL and digital channels. Some of its clients include ITC, Zydus Wellness, PnG, Crompton, HUL, Tata and Nestle.
What you will do:
- Developing new vendors in cities
- Managing manpower, events promotions
- Reporting of the same on regular basis– on MS Excel and Power Point
- Travelling outside Mumbai for minimum 6-10 days in a month
- Providing inspired leadership for the organization
- Making important policy, planning and strategy decisions
- Developing, implementing and reviewing operational policies and procedures
- Recruiting whenever required and taking disciplinary action if necessary
- Handling multiple projects at the same time
- Promoting a company culture that encourages top performance and high morale
- Overseeing budgeting, reporting, planning and auditing
- Working with senior stakeholders
Desired Candidate Profile
What you need to have:- Minimum 5 years of experience in a similar profile
- Good spoken and written English skills
- Ability to work in a competitive and challenging environment
- Willingness to learn new things
- Strong operational and analytical skills
- Ability to manage multiple tasks at the same time
- Proficiency in MS Excel and PPT
- Ability to handle client meetings and queries independently
About the Role:
We are hiring a high spirited Operations Executive, to spearhead operations in India and begin rapid expansion across Indian Cities. The individual should be proficient at and enjoy solving complex problems and execute at grass roots along with the team. The objective is to implement fleet protocols, optimise vehicle utilisation and grow the fleet size as HelpNow continues to accelerate across the country.
Job Responsibilities:
-
Streamlining and managing our ambulance fleet.
-
Expanding operations and launch of the service in new cities.
-
Procuring more ambulance vehicles, drivers, medical staff and service vendors in each city.
-
Optimising arrival times and fleet occupancy percentage.
- Ensure gold standards for our vehicles and groom the fleet staff for a great patient experience.
The candidate should have minimum 3 years of experience in:
-
Managing large vehicle fleets and drivers.
-
Working in a technology-based organisation.
-
Prior experience of managing multi-city fleets and teams.
-
Work at a hyper growth startup (Series-A or further)
Job Overview
Concurrently managing projects with high complexity, varying budgets, differing durations, and multiple stakeholder involvement. Projects are medium to large in scope and budget. This includes projects that are budget and time constrained, and include IT equipment and hardware components, some of them being niche projects in healthcare domain. Responsible for many aspects of conducting the task(s) through the entire project life, with a focus on optimized solution provisioning, overall integration, multiple vendor management, and data security. Experience in healthcare industry is an added advantage though project management as well as full stack development experience is mandatory.
Responsibilities and Duties:
- Integrations: Responsible for system integration planning: API Management to connect with current infra and launching/planning new IT architecture. Such as LIS, RIS, PACS, CRM, Fareye, Acuity, GE AW, MWL, MPPS integrations.
- Process Improvement: Identify enhance and Implement IT platforms to optimize operational bottlenecks: such as Queue Management etc.
- Automations: Plan automation of manual tasks, such as integration of Pine Labs / PayTM EDC Machines with POS; Fujitsu PaperScan for Auto-digitization of Scanned Documents.
- Infra Management/Uptime Monitoring: Implementation of Organization wide SD-WAN and setting up protocol to manage network/bandwidth usage.
- Security/Firewalls: Implement organization wide Firewall (with SD-WAN), Implement Endpoint Security for All users.
- CRM Management: Maintenance of workflows in Call Centre
- Data Management: Excel expertise is a must for data corrections/ process
- Analytics: Responsible for Business Analytics and Process Management
- Website Monitoring/Implementations: Manage WPMUDEV (For WP Security) and evaluate a shift to Magento
- WAF Management: Manage and Plan Rules for Cloudflare, AWF and Fortinet Accounts.
- VPN Administration: Evaluate building an IP-SEC tunnel for enhanced security
- New project’s implementation
- Experience in Process Implementations
- Knowledge of AWS Infrastructure will be added advantage
Follow CutshortSubodh Popalwar
Software Engineer, Memorres