
Operation & Logistics Executive
at A leading UK based online marketplace @ Bangalore
Hello,
Greetings for the day !!!
We are hiring "Operations & Logistics Executive" for one of the UK based online marketplace @ Bangalore !!!
Position: Operations & Logistics Executive
Introduction:
- It is an online marketplace which offers a refreshing new way to search and order fresh, authentic, and healthy home cooked food.
- It offers a unified way for foodies to find home cooked food and a simple, intuitive way of selling home food for chefs.
- The service is live across the UK and is entering the Indian market
Below are details of the role:
- The operations person will work alongside both internal and external suppliers to ensure smooth and efficient operations
- Manage stock levels, ensure deliveries are dispatched on time
- Manage the working relationship with our logistics provider
- Monitor the routes and ensure they are being run most optimally while holding our logistics provider accountable for any delayed/missed deliveries
- Act as the operational contact between local operations, suppliers, and the logistics companies
- Good communicator in English, Kannada and Hindi
Experience: 2+ years
Work Mode: Hybrid
Working Days: Monday to Friday
Working Shift: General Shift
Location: HSR Layout, Bangalore
Thank You & Regards,
Shraddha Kamble

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Logistics:
- Daily freight rate Update to concerned departments.
- Negotiation of Ocean freight rate and arrange Quotation
- Booking Vessel and Container
- Daily Shipment status updation on excel sheet
- Monitoring the Lift on and Lift out of containers
- Monitoring daily Containers stuffing
- Monitoring the movement of export documents
- Co-ordination with operations team, CHA and Forwarder
- Tracking the shipment till delivery at destination
- Third party agency certifications & coordination
- Monitor freight & transportation invoices & coordinate on the same with Accounts department, CHA,
Forwarder, Vendors
- Reporting and tracking additional local charges
- Handling trouble shooting situations
- Miscellaneous routine tasks
- Follow up with Forwarders for release of D.O & container bookings etc.
- Prepare and maintain daily/Weekly & Monthly MIS Report
Reporting/Filing:
Conduct periodic reporting of all activities
- Manage documentation, filing, and record-keeping
Ad-hoc Activities:
- Assist in Ad-hoc activities
- Preparing reports - as required by Reporting Manager / Directors/ MD
- Develop and update Standard Operating Procedures (SOPs)
- Periodic logistics related visits, & meeting with vendors, CHA, forwarders as & when required by Reporting
Manager for smooth work
Working Relationship:
- External: Customers, Suppliers, and Service Providers
- Internal: Directors, Managing Director Reporting Manager, Assistant, employees from other departments, and
colleagues within the same department
KNOWLEDGE & EXPERIENCE
List educational requirements to qualify for
this position, including Specific Degrees,
Technical Training, Post-High School Course
Work, Field of Study, etc. Any licenses/
Certifications
- Sex: Male
- Age: 25-40 years
- Qualification: Any Graduate and Diploma holder
-
Ideal Experience/ Knowledge
Please list any other key attributes such as
knowledge, skills, or abilities crucial to
fulfilling the position’s duties.
- Post Qualification Experience: 4-5 Years
- Industry Experience: Shipping Line/ Forwarder/CHA
- Advanced skills in Excel and MS Office
- Ability to provide accurate and timely reports to the Reporting Manager and
Directors Experience in implementing company policies and procedures
- Skilled in document management and official correspondence
- Strong communication skills · Excellent interpersonal abilities, with
experience interacting with various levels of staff
- Effective time management and reporting skills
- Strong attention to detail
As a Sr. Executive you will play a very vital role in developing SOPs and help the team implement
the same. You as the last-mile champ will handle all end to end NDR process. You will act as a bridge between customer support and logistic team. You will be one person who will pump in
enough fuel and energy to run and deliver operations at its best.
Responsible
➢ Ensure prompt responses to queries /concerns raised by the Customer Support Team by highlighting to Last Mile Logistics Partner.
➢ Help build and implement SOPs. Manage workflow of day to day tickets raised related to
Last Mile complaints.
➢ Can handle End to end NDR process. Can manage both Call Centre & Logistic Partners
Ensure the designated Service Level Requirements, Customer promise dates, FAD, NDR,
S2D. & all such Key Performance Indicators are achieved on a weekly and monthly levels
➢ Must have customer service skills and be able to maintain a consistent, elevated level of
service
➢ Monitor the performance metrics of different reporting teams and take necessary actions
to improve the same
➢ Communicate with Last Mile Vendors for Lost & Damages with working data.- Work with
Internal for reconciliations for Disputes of Weights, Lost in Transit, etc.
Job Description-Supply Chain Executive
- Establish and lead execution of operation strategy; reduce supply chain complexities
- Manage all supply chain related activities to ensure accurate delivery of products in all sales channels
- Minimizes sales returns/damaged goods and short-expiry goods by monitoring returns, developing a depletion plan and avoiding overstocking the points of sales
- Develop and maintain an excellent rapport with key stakeholders such as clients, suppliers, community organisations, regulatory bodies etc
- Making inventory plans, monitoring current stock and FG level, resource allocation as per budget etc.
- Supervise logistics from the plant to each city warehouse to ensure in-time deliveries
- Supervise intra-city day-to-day logistics as per the distribution plan which includes creating a daily dispatch plan, transportation of FGs to retail stores and ensuring timely delivery to retail stores
- Overseeing warehouse Management, ensuring statutory compliances are met and optimizing warehouse operations
- Monitoring performance of SCM & logistics operations by analyzing parameters like transportation costs, damages, TAT, order fulfilment rate etc.
- Proactively identify process gaps in SCM & logistics operations and find opportunities for optimization by continuously monitoring SCM Metrics
- Liaising and convincing external stakeholders like transportation service providers, dealers etc. about the terms of engagements.
Experience, Qualification, and Skills required:
- Minimum 2-3 years of experience in the Supply chain management department
- Any Graduate
- Strong analytical ability, Proficient in advanced MS Excel, able to build analytical models
- Ability to understand business problems and convert that into data analytic problems
- Understanding of inventory management and planning
Company Description
Miko is an advanced artificial intelligence innovation lab with a mission to bring AI and robotics to every consumer home. Headquartered in Mumbai, India, our workforce spans several countries, including the United States, Canada, Europe, and the Middle East. To check out various product offerings, visit Miko's website.
Responsibilities:
Non-Direct Routing (NDR) Optimization:
- Develop and implement strategies to optimize NDR processes, minimizing transportation costs while maintaining service levels.
- Collaborate with internal stakeholders (sales, procurement, customer service) to identify NDR opportunities and -streamline order fulfillment.
- Manage carrier and logistics service provider relationships, negotiating rates, managing contracts, and ensuring compliance with routing guidelines.
Reverse Logistics (RVP) Management:
- Oversee the RVP process, encompassing returns, exchanges, and product recalls, to minimize costs and maximize recovery value.
- Partner with customer service, repair, and warehouse teams to streamline RVP processes and improve customer satisfaction.
- Manage relationships with reverse logistics partners, vendors, and service providers to ensure timely and efficient processing of returns and exchanges.
Pickup Coordination:
- Coordinate pickups from various locations (suppliers, warehouses, distribution centers) to optimize transportation efficiency and minimize costs.
- Schedule and monitor pickup activities, track shipment status, and resolve any issues or delays to ensure on-time pickup and delivery.
- Communicate pickup schedules and requirements to carriers and internal stakeholders for alignment with logistics plans.
Performance Monitoring & Continuous Improvement:
- Develop key performance indicators (KPIs) and metrics to measure logistics performance in areas like on-time - pickup/delivery, NDR utilization, and RVP processing time.
- Analyze logistics data and performance metrics to identify trends, root causes of issues, and opportunities for improvement.
- Lead cross-functional teams in implementing process improvements, best practices, and technology solutions to enhance logistics efficiency and customer service.
Qualifications:
- Degree in Supply Chain Management, Logistics, Engineering, or a related field (preferred).
- 1-3 years of experience in logistics operations, transportation management, or a similar role.
- Proven track record of identifying and implementing logistics process improvements.
- Strong analytical skills with proficiency in data analysis tools and techniques.
- Excellent communication, collaboration, and interpersonal skills with the ability to influence stakeholders across departments.
- Experience working with transportation management systems (TMS) a plus
At Cypherock, We are disrupting the current financial system by increasing the adoption of Blockchain-based digital assets through better key management solutions. We build "Worlds' first products" from India, work at the intersection of Blockchain, Security, Embedded Hardware & Cryptography, and have worked with companies like Google, Blockgeeks, Samsung, Lockheed Martin, Apollo Munich, Bank of America amongst others.
As the primary person working directly with the CEO on all things non-tech, we think it will be a great fit if -
- You are interested to work in Web3 & Crypto.
- You can work on general management operations for the company.
- You do not wait for instructions and guidelines but believe in taking end-to-end ownership of things.
- You have preferably worked with a hardware startup before.
- You have good negotiation skills and can handle procurement and inventory through Alibaba and other international sourcing.
- You can handle international logistics and procurement of electronic components.
- You can handle inventory of the hardware product.
- You strive towards operational peak efficiency.
- You can handle the accounting and finances of the company.
- If need be, you can help us with the QA of the product.
- You can commit for at least 6 months.
Their services are available across the globe, with over 65% of their client base being from US, UK, and Canada. The company's primary focus is on Ayurveda and taking the ancient knowledge to anyone who wishes to bring back balance to their health and apply the tools in their everyday life.
- Tracking, managing and replenishing inventory at all the warehouses and all products of all brands of the company.
- Keeping an eye on the sales targets and making sure that inventory projections are made on a biweekly basis and tallied with the inventory in pipeline to ensure products are never out of stock.
- Managing and optimizing logistics cost constantly by optimizing daily processes and analyzing to find all inefficiencies in the processes currently in use.
- Establishing and enforcing departmental policies in sync with the other teams and their policies to ensure smooth synergy within the organization.
- Overseeing expenses related to packaging and other secondary expenses made by all warehouses and optimizing for any inefficiencies
- Reviewing team performance of all warehouses and solve for any gaps.
What you need to have:
- 1 to 4 years of experience in operations/ logistics.
- Preferably in Ecomm , retail, FMCG Companies
- Bachelor's degree
- Excellent understanding and background working in supply chain and warehouse management
- Recieving
- QC Check
- Stacking
- Inventory Managment
- Delivery
- People Management
- Retail Operations
Designation/Role : City Lead Operations/ Senior Logistics Manager
Location : Gurgaon
Education Qualification : IIT/NIT - 2012 to 2016 Batch OR
MBA - Sales/Operations/Marketing can also be considered.
Experience Required : Last Mile Delivery Experience working in companies like Shadowfax, Lalamove, Delhivery etc
Roles and Responsibilities :
- The candidate would be responsible for sustaining and growing the city's revenues with P&L responsibilities.
- Good in Leading the Sales team in initiating new accounts and managing relationships with existing ones, thereby ensuring a healthy mix of partners.
- Laying down the roadmap for new account acquisition for the city and ensuring its execution.
- Strategizing and executing all account related initiatives from operational troubleshooting to activation.
- Managing the rider life cycle (hiring to retire )
- The person should have leading the Operations team in delivering the best Customer experience while having a 360 degree view from Customer Care to Delivery Executive Safety to Optimal utilization of resources.
- Managing the administration function, operational performance reporting, streamlining processes and systems wherever possible
- Responsible for managing the City team from hiring and training new recruits to assigning targets and formulating incentive plans as well as career planning for each member of the team
Skill Set :
- Relevant work experience of 4+ years in Sales or Marketing or Operations with a penchant for Leadership.
- A competent decision-maker with the ability to create and execute a strategic sales and marketing plan for the region.
- A visionary who can foresee the Macro factors affecting the business and strategize preemptively.
- Identifies, builds and uses a wide network of contacts with people at all levels, internally and externally









