Customer Support executive

About the job

Position: Copywriters

Location: Marol Naka, Andheri East, Mumbai

Working days: Monday, Tuesday, Thursday= WFO

Wednesday, Friday= WFH

Role & Responsibilities:

• Understanding client's core product or service, the target audience & market, the problem that the product or service intends to solve
• Campaign planning on a month to month basis that go with client’s business objectives
• Coming up with ideas that are forward-thinking and in-line with current media trends & client’s personality & business objectives
• Demonstrate a clear understanding of campaign objectives and devise creative communication strategies to achieve them
• Should possess impeccable writing & visualization skills, should be able to give creative ideas for brands
• should be experienced at content writing (long form content such as blogs, website content etc.) and should have a basic understanding of making reels
• Offer creative ideas and encourage others to share their ideas
• Edit and fact-check pieces of content generated by colleagues and offer feedback when necessary    
• Push clients towards fresh, exciting ideas

Requirements:

• Bachelor's degree or equivalent
• Excellent verbal and written communication skills
• Familiarity with AI-based tools would be a bonus
• Proficiency in Microsoft Office and Google Suite
• Ability to work in a team environment
• Confidence in building a rapport with clients and nurturing good working relationships

ABOUT US:

We’re a boutique digital marketing company & agency in Mumbai offering integrated digital marketing services.

We’ve worked with 300+ startups & established brands since 2015, and the rich experience from the hundreds of social media campaigns, thousands of keywords ranked on the first page of Google, plentiful of motion & static content produced, millions of sessions recorded, crores of media money spent & revenues generated for them – have strengthened us a new age digital marketing agency.

Website: https://www.digichefs.com/

Linkedin: https://www.linkedin.com/company/digichefs/

Position: IT Sales Manager

Academic Background: B com/ BA / B. Tech. (Electronics/ IT) / MBA or an equivalent recognized diploma in IT engineering

Experience: 6+Years

Technical Domain Knowledge:

• Exposure/ Information/ Comfort on IT.
• New technologies, vendors, and competitors operating in the vertical
• Cutting-edge sales and customer relationship management concepts across segments.

Professional skills (Functional):

• Customer Focus
• Account Mapping
• Customer needs understanding
• Persuasion & Negotiation skills
• Relationship Management
• Customer Retention
• Service focus

Experience:2+ Years

We are seeking a dynamic and experienced Digital Marketing Executive to join our team. The ideal candidate should possess a proven track record of acquiring leads through various digital channels, including Facebook, LinkedIn, YouTube, and Google. Additionally, the candidate should have expertise in promoting Business Software products such as ERP, CRM, Mobile Apps, BI Tools, etc. through targeted marketing strategies.

Roles & Responsibilities:

Lead Generation: Develop and execute digital marketing campaigns to generate high-quality leads through Facebook, LinkedIn, Google, and other relevant platforms.

Business Software Promotion: Plan and implement result-driven marketing strategies to promote our range of Business Software products to a targeted audience.

Social Media Management: Manage and create engaging content for our social media platforms to enhance brand presence and drive user engagement.Paid Advertising: Optimize paid advertising campaigns to maximize lead generation and brand awareness.

Email Marketing: Utilize Mailchimp and other email marketing tools to design and execute effective email campaigns to nurture leads and engage existing customers.

Brand Campaigns: Conceptualize and execute brand campaigns on social media and other channels to enhance brand visibility and recognition.

Analytics and Reporting: Monitor and analyze the performance of digital marketing campaigns using various analytical tools and provide insights for continuous improvement.

SEO and Content Marketing: Collaborate with the content team to optimize website content for SEO and strategize content marketing initiatives.

Market Research: Stay up-to-date with industry trends, competitor activities, and customer preferences to refine marketing strategies.

Requirements:

Proven Experience: Minimum of 2 years of successful experience in digital marketing with a focus on lead generation and brand promotion.

Software Marketing: Strong knowledge and experience in promoting Business Software products such as Odoo, ERP, CRM, Mobile Apps, BI Tools, etc.Social Media Expertise: Proficiency in managing and conducting brand campaigns across various social media platforms.

Lead Generation: Demonstrated ability to generate quality leads through Facebook, LinkedIn, Google, Youtube and other digital channels.

Email Marketing: Experience in executing effective email marketing campaigns using Mailchimp or similar tools.

Analytical Skills: Proficient in analyzing campaign performance data and translating it into actionable insights.

Creativity and Innovation: A creative mindset with the ability to develop unique marketing strategies.

Excellent Communication: Strong written and verbal communication skills to create compelling content and interact with the target audience.

Preferred Qualification:

Bachelor's Degree in Marketing

Bachelor's Degree in Business or Business Administration

Bachelor's Degree in Communication

Bachelor's Degree in Digital Media

Bachelor's Degree in Information Technology or Computer Science

Bachelor's Degree in Public Relations or Journalism

Bachelor's Degree in Graphic Design or Multimedia Arts

Bachelor's Degree in E-commerce or Digital Business

Salesforce Architect

Location: Pune | Salesforce Years of Experience: 8 Years+

About the role:

As a Salesforce Pre-Sales Solution Architect, you will own the integrity and strength of the

solutions recommended. You’ll be acting as a trusted advisor to our team and clients, and an

effective mentor for other Salesforce professionals working alongside you. You will need a

deep understanding of the Salesforce platform but just as importantly, top-notch people

skills to get your ideas and solutions across to stakeholders and gain integrity to get your

visions built into successful solutions.

Responsibilities

This is a varied Salesforce Solution Architect role, with the following responsibilities:

 Conduct research into clients’ use of Salesforce, producing a report of findings with

recommended steps and a roadmap for Salesforce solutions,

 Provides technical support in sales calls, solution presentations, and assists the client

partners in managing the deal cycle

 Translates customer business objectives and requirements into solutions and level-

of-effort estimates to implement those solutions

 Provides input for RFI and RFP responses, including the effort estimate, project team,

timeline, implementation methodology and solution components

 Delivers excellent Salesforce sales presentations to the customer in support of the

sales process

 Acts as trusted advisor to customers by anticipating customer needs and identifying

appropriate solution alternatives

 Responds to customer questions and objections on technical issues

 Validates technical recommendations against customer requirements and assists

with preparing statements of work

 A strategic approach to solution design, with a proven ability to develop and execute

tactical plans to support the strategy

 Collaborate with colleagues and customers to create prototypes and proofs of

concept as a means of eliciting and defining requirements,

 Review solutions and recommending improvements,

 Groom and refine the Salesforce product backlog, in liaison with stakeholders on the

project,

 Own the design of Salesforce and (optionally) other affiliated solutions for Sales,

Service, and platform solutions,

 Act as a release manager, approving configuration and coded items to be deployed

between environments. Where appropriate, this could include deploying changes,

 Provide guidance on user story writing style,

 Ensure success and acceptance criteria are defined for each story,

 Describe and illustrate designs with appropriate justifications,

 Ensure documentation of the steps for testing,

 Groom and refine the Salesforce product backlog, in liaison with Salesforce SMEs,

 Supervise the configuration, quality assurance, testing, and deployment of

Salesforce,

 Collaborative project and workstream planning.

Required Qualifications and Background

 At least 5 years’ experience in a leading role in designing & providing solutions in

Salesforce projects,

 Excellent communication skills, written, verbal, and interactive when online,

 Minimum Salesforce certified:

 Administrator

 Sales Cloud Consultant

 Service Cloud Consultant

 Platform App Builder

 Salesforce Designer certifications,

 Salesforce Architecture certifications – Technical & Solution Architect

Roles and Responsibilities:

• Manipulate and edit film pieces in a way that is invisible to the audience.
• Trim footage segments and put together the sequence of the film.
• Input music, dialogues, graphics, and effects.
• Create rough and final cuts.
• Ensure logical sequencing and smooth running.
• Consult with stakeholders from production to post-production process.
• Continuously discover and implement new editing technologies and industry best practices to maximize efficiency.

Requirements:

• 0-1 experience with digital technology and editing software packages (e. g. Premiere Pro, After Effects & Adobe Illustrator)
• Demonstrable video editing ability with a strong portfolio.
• Thorough knowledge of timing, motivation, and continuity.
• Creative mind and storytelling skills.
• Should be good at creating content curation from already available assets.
• Graphic Design is majorly preferred.

Roles & Responsibilities:

• Meeting with the development team to discuss user interface ideas and applications.
• Reviewing application requirements and interface designs.
• Identifying web-based user interactions.
• Developing and implementing highly - responsive user interface components using React concepts.
• Writing application interface codes using JavaScript following React.js workflows.
• Troubleshooting interface software and debugging application codes.
• Developing and implementing front-end architecture to support user interface concepts.
• Monitoring and improving front-end performance.
• Documenting application changes and developing updates.

React.js Developer Requirements:

• 1-3 Years Previous experience working as a React.js Developer.
• In-depth knowledge of JavaScript, CSS3, HTML5, bootstrap and material design.
• Knowledge of REACT tools including React.js, Webpack, Enzyme, Redux, and Flux.
• Experience in Next.js, Ant design, Node.js and Python will add extra advantage but not mandatory
• Experience with user interface design.
• Knowledge of performance testing frameworks including Mocha and Jest.
• Experience with browser-based debugging and performance testing software.
• Excellent troubleshooting skills.