Customer Support executive

Required Skills:

• UX Project Architecture
• Angular
• Microservices
• HTML
• CSS
• JavaScript
• TypeScript
• React

Job Summary:

As a Technical Architect, you will be responsible for designing, developing, and overseeing the implementation of technical solutions that meet the business needs of the organization. You will work closely with engineering teams to ensure that the architecture is scalable, secure, cost- effective, and aligned with the industry’s best practices. This is an excellent opportunity for someone with deep technical expertise and a passion for shaping the architecture of complex systems.

Key Responsibilities:

• Solution Design & Architecture: Lead the design and implementation of high-performance, scalable, and secure software architectures. Select appropriate technologies, frameworks, and platforms that align with business requirements and goals.
• Collaboration with Stakeholders: Work closely with product managers, business analysts, and development teams to understand the technical and business requirements. Translate those requirements into efficient, effective technical solutions.
• Guiding Development Teams: Provide technical leadership to development teams, ensuring the solution is implemented according to architectural principles and best practices. Offer mentorship and guidance to junior developers and architects.
• Technical Leadership: Provide technical leadership to development teams, ensuring the solution is implemented according to architectural principles and best practices. Offer mentorship and guidance to junior developers and architects.
• System Integration: Define how the application will integrate with other systems, services, or third-party tools. Implement API design and integration strategies for data exchange between various components and external systems. Oversee data flow, and design middleware or message brokers where necessary for smooth interaction between subsystems.
• Technology Evaluation & Integration: Evaluate and select new technologies, tools, and frameworks that improve system efficiency, maintainability, and scalability. Oversee the integration of systems and third- party services.
• Performance Optimization: Design and implement systems for optimal performance, including high availability, disaster recovery, and load balancing. Conduct performance tuning, troubleshoot bottlenecks, and recommend optimization strategies.
• Security & Compliance: Ensure that systems meet security best practices, and compliance standards (e.g., GDPR, HIPAA). Implement robust security protocols, data protection strategies, and threat mitigation methods.
• Documentation & Knowledge Sharing: Maintain up-to-date architecture documentation and ensure knowledge is shared across the technical teams. Promote a culture of continuous improvement and documentation within the team.
• Code Reviews & Quality Assurance: Participate in code reviews to ensure that the development follows architectural guidelines and best practices. Advocate for clean, maintainable, and high-quality code.
• Cost Management: Design cost-effective solutions that optimize resource usage and minimize operational costs, particularly for cloud-based architectures.

Qualifications & Skills:

• Education:

o Bachelor's degree in Engineering, or a related field. PMP, or similar project management certification is a plus.

• Experience:

o 10+ years of experience in software development, with at least 3-4 years in technical architecture or senior technical role.

o Proven experience designing and implementing complex, distributed systems.

• Technical Expertise:

o Web Technologies: Expert knowledge in front-end and back-end technologies such as HTML5, CSS3, JavaScript, TypeScript, and frameworks like React, Angular, Vue.js, Node.js.

o Experience in using UX tools to derive the UX flow for web applications and continuous optimization. Having knowledge on the Analytics tools like GTM to determine behavior and derive sales efficiency.

o Microservices Architecture: Strong experience in microservices-based

architecture with knowledge of containerization (e.g., Docker), orchestration (e.g., Kubernetes), and event-driven architecture.

o Experience with databases (relational, NoSQL) and data management strategies.

• Soft Skills:

o Strong communication and interpersonal skills to work effectively with

stakeholders across the organization.

o Leadership and mentoring abilities to guide and inspire development teams.

o Problem-solving mindset with the ability to troubleshoot and resolve complex technical issues.

Role Title

Team Lead| Software Development

Description

The candidate will be required to build towards the future by constantly innovating and problem-solving. Should be passionate about the customer experience journey, highly motivated, intellectually curious and analytical. Conceptualize, rationalize and drive multiple simultaneous projects to deliver engineering work across the portfolio within deadlines and budgets. Experience in managing high performing individuals, building roadmaps, defining processes, delivering projects as well as analyzing cost/benefit of feature selection and communicating results throughout the organization.

Responsibilities  Work across teams to organize and accelerate delivery by ensuring all teams are delivering in a coordinated manner.

 Understand the business strategy and design approaches within product, program or domain effectively.

 Regularly review metrics and proactively seek out new and improved data / mechanisms for visibility, ensuring the program stays aligned with organization objectives.

 Proactively identify risks & issues and ensure mitigation efforts are being carried out throughout the software development lifecycle.

 Keep abreast of evolving technology landscape.

 Will provide technical leadership to software engineers by coaching and monitoring throughout end-to-end software development, maintenance and lifecycle.

 Analyse and provide input for the requirements and provide impact assessment for the features or bug fixes.

 Collaborate with external partner teams, business teams and other cross-functional teams effectively in driving the projects and the point of contact on the team. Skills  Process : Data Structures and Algorithms | API, Version Control , Data structures | DevSecOps | Microservices | Application Security

 Technical : FullStack Development – React, Angular, Nodejs, Java, ExpressJS, Passport, Springboot | CI/CD Tools | Cloud Computing – AWS Preferred | User Experience Design | Operating Systems – Linux and Windows | Database – MYSQL, Oracle | Webservers – Nginix, Apache | Containerization, Service Mesh

 Product : Corporate Banking | Payments and collections | Treasury | Trade Finance

 Human : Mentor & Guide | Creative Vision | Collaboration and Co-operation | Risk Taking Level Information

Education : BTech / M Tech Span of Influence : Multiple Teams

About this role

We are looking for a versatile, enthusiastic content marketer with an inclination towards digital long-form content to join our founding team. As the second member of our marketing team, you'll need to possess a strong drive, take ownership of your work, and have an insatiable desire to take action and make things happen 🚀

You will be responsible for developing engaging, high-quality, and SEO-friendly content. Your primary focus will be on creating content that attracts and engages our target audience, drives organic traffic, and promotes brand awareness.

You will be working closely with the founders, marketing, and product teams to ensure that the content you produce stays relevant, user-friendly, and SEO-friendly at all times.

You will play a pivotal role in shaping our brand's voice and message and ensuring that our content is engaging and relevant to our target audience. You will be required to:

• Write a variety of well-researched, engaging, and target audience-oriented content, including but not limited to: long-form blogs, social media posts, emailers and newsletters, repackaging video content (podcasts and webinars), eBooks, whitepapers, website content, etc.
• Develop a deep understanding of the user, their stage of the journey and intent
• Frequently conducting keyword research and incorporating best SEO practices in the content you produce
• Hustle your way to find channels to promote the different forms of content that you will create
• Set up personal processes to improve the efficiency and effectiveness of the writing process: Strive to get to the published stage with minimal reviews
• Ensure all-around consistency with regard to the style, fonts, images and tone
• Research competitors and industry trends to come up with content pegs that communicate our USPs and strengths to the correct TG
• Publish high-quality compelling content within established timelines to achieve outcomes
• Work towards minimizing the time for research by curating high-quality sources for research
• 
  

📎 Key qualifications

• Minimum 3 years - as a content marketer, or similar role in B2B SaaS company.

• Assisting and coordinating with operations team
• supporting administrative staff
• conducting marketing research
• documentation and reporting to the operations department
• preparing reports on competitor product analysis
• ensuring if everything is working in a perfect manner
• using technology to keep the company updated behind the curtains
• Should be responsible for efficient dealing of complaints to completion and enabling satisfaction of customer.
• Responsible for rendering useful administrative support to other members of the customer care team.
• Responsible for documenting all calls with regards to participant inquires accurately using Call Tracking System.
• Responsible for monitoring Call tracking for responses from administrative team so call returns are done in a timely fashion.
• Responsibility is to Follow-up with participants within a 24-hour period in regards to the initial phone call even if it is to just touch base and let participant know inquiry is still be researched.
• Responsibility is to answer participant questions, as well as question participants to obtain full understanding of what information is being requested.

Role Description:

• You will be part of the data delivery team and will have the opportunity to develop a deep understanding of the domain/function.
• You will design and drive the work plan for the optimization/automation and standardization of the processes incorporating best practices to achieve efficiency gains.
• You will run data engineering pipelines, link raw client data with data model, conduct data assessment, perform data quality checks, and transform data using ETL tools.
• You will perform data transformations, modeling, and validation activities, as well as configure applications to the client context. You will also develop scripts to validate, transform, and load raw data using programming languages such as Python and / or PySpark.
• In this role, you will determine database structural requirements by analyzing client operations, applications, and programming.
• You will develop cross-site relationships to enhance idea generation, and manage stakeholders.
• Lastly, you will collaborate with the team to support ongoing business processes by delivering high-quality end products on-time and perform quality checks wherever required.

• Leading a team of researchers in certain projects, if and when required by the business
• Understanding the competitive landscape within each market
• Proposing research studies that will lead to impactful business decisions
• Developing and establishing a well-defined roadmap before starting a research project
• Working hand-in-hand with the business in understanding the various market, economic or such questions which are to be answered through relevant research
• Designing the research methodology and also Identifying and locating relevant information related to the particular research
• Identifying various data sources, collecting and analyzing data relevant to the research topic and also supporting in report-writing
• Performing statistical and qualitative analysis of data related to markets and competitors
• Planning and implementing project research processes and methodologies
• Monitoring the project output, analyzing the final conclusion and utility of the same in line with the business needs

• Masters in Economics or Public Policy is a must
• 3 – 5 years of experience in managing research process and outcomes
• Excellent communication skills and exceptional attention to details
• Ability to gather relevant data from various sources
• Strong problem-solving skills
• Strong quantitative and qualitative analysis skills
• Experience in leading a team of researchers is preferred    

We are looking for Developer on urgent basis who have an experience in Laravel framework. Kindly find the job description below:-

Responsibilities and Duties

• Strong knowledge of Core PHP/Laravel
• Working knowledge of MySQL databases, AJAX
• Highly proficient with MYSQL, JQuery, JavaScript
• Strong understanding of OOPs & MVC concepts
• Working experience in Laravel framework
• Experience in Web applications development using PHP
• Expert level jQuery/AngularJS