Customer Support executive

Job Description: SDE – Mobile / Full-Stack Developer with IoT & AI Knowledge

Role: Software Development Engineer – Mobile / Full-Stack

Experience: Minimum 2 years

Work Mode: Work from Office

Employment Type: Full-time

About the Role

We are looking for an SDE with strong React Native mobile development experience, full-stack development knowledge, and a clear background in IoT-based systems.

The candidate should have hands-on experience working with mobile applications that interact with IoT devices, sensors, hardware systems, real-time device data, or cloud-based IoT platforms.

Knowledge of AI-based systems, AI integrations, automation workflows, LLMs, or AI-powered product features will be considered a strong advantage.

The ideal candidate should also have basic team-leading capability, ownership mindset, and the ability to manage technical execution with a small development team.

Key Responsibilities

• Develop and maintain mobile applications using React Native.
• Build scalable, reusable, and production-ready mobile app components.
• Integrate mobile applications with backend APIs, databases, and cloud services.
• Work on IoT-based integrations, including:
• Device-to-app communication
• Sensor data handling
• Real-time device monitoring
• MQTT / WebSocket-based communication
• Hardware-software interaction
• IoT dashboard or control system integration
• Collaborate with hardware, backend, frontend, AI, and product teams.
• Work on AI-enabled features where required, such as:
• AI-based automation
• Data analysis
• AI alerts or recommendations
• LLM/API integrations
• Smart monitoring or decision-support systems
• Lead small development tasks and guide junior developers.
• Review code, debug issues, and improve application performance.
• Participate in architecture planning and technical decision-making.
• Ensure proper documentation of mobile flows, APIs, IoT integrations, and system logic.

Required Skills

• Minimum 2 years of experience in React Native mobile development.
• Strong knowledge of JavaScript / TypeScript.
• Experience in mobile app development for Android and/or iOS.
• Hands-on exposure to IoT systems or IoT-enabled applications.
• Experience working with IoT device data, sensors, MQTT, BLE, Wi-Fi modules, embedded systems, or real-time hardware communication.
• Experience with REST APIs, WebSockets, and real-time data handling.
• Basic full-stack development knowledge using Node.js, Python, FastAPI, Express.js, or similar backend technologies.
• Database knowledge such as MongoDB, PostgreSQL, Firebase, or similar.
• Understanding of Git, debugging, deployment, and development workflows.
• Ability to lead tasks, coordinate with team members, and take ownership of delivery.

AI Knowledge — Strong Priority

Candidates with knowledge or experience in the following will be preferred:

• AI-powered applications
• LLM API integrations
• OpenAI / Gemini / Claude APIs
• AI automation workflows
• AI-based monitoring or analytics
• Computer vision or sensor-data intelligence
• Predictive alerts or recommendation systems
• AI agents or intelligent assistants
• Prompting and AI workflow design

Good to Have

• Experience with AWS IoT, Azure IoT, Google Cloud IoT, Firebase, or similar platforms.
• Experience with MQTT brokers, BLE, embedded hardware, Raspberry Pi, Arduino, ESP32, or similar devices.
• Native Android/iOS development knowledge.
• Experience building dashboards for IoT monitoring or device control.
• Prior experience in AI + IoT projects.
• Previous experience leading a small development team.

Candidate Expectations

• Must be comfortable working from office.
• Should have strong ownership and problem-solving ability.
• Should be able to work across mobile, backend, IoT, and AI-related modules.
• Should communicate clearly with both technical and non-technical teams.
• Should be disciplined with timelines, documentation, and reporting.
• Should be capable of guiding junior developers and coordinating execution.

Position Overview

We are seeking a skilled Developer to join our engineering team. The ideal candidate will have strong expertise in Java and Python ecosystems, with hands-on experience in modern web technologies, messaging systems, and cloud-native development using Kubernetes.

Key Responsibilities

• Design, develop, and maintain scalable applications using Java and Spring Boot framework
• Build robust web services and APIs using Python and Flask framework
• Implement event-driven architectures using NATS messaging server
• Deploy, manage, and optimize applications in Kubernetes environments
• Develop microservices following best practices and design patterns
• Collaborate with cross-functional teams to deliver high-quality software solutions
• Write clean, maintainable code with comprehensive documentation
• Participate in code reviews and contribute to technical architecture decisions
• Troubleshoot and optimize application performance in containerized environments
• Implement CI/CD pipelines and follow DevOps best practices
•  
• Required Qualifications
• Bachelor's degree in Computer Science, Information Technology, or related field
• 4+ years of experience in software development
• Strong proficiency in Java with deep understanding of web technology stack
• Hands-on experience developing applications with Spring Boot framework
• Solid understanding of Python programming language with practical Flask framework experience
• Working knowledge of NATS server for messaging and streaming data
• Experience deploying and managing applications in Kubernetes
• Understanding of microservices architecture and RESTful API design
• Familiarity with containerization technologies (Docker)
• Experience with version control systems (Git)
•  
• Skills & Competencies
• Skills Java (Spring Boot, Spring Cloud, Spring Security)
•  
• Python (Flask, SQL Alchemy, REST APIs)
• NATS messaging patterns (pub/sub, request/reply, queue groups)
• Kubernetes (deployments, services, ingress, ConfigMaps, Secrets)
• Web technologies (HTTP, REST, WebSocket, gRPC)
• Container orchestration and management
• Soft Skills Problem-solving and analytical thinking
• Strong communication and collaboration
• Self-motivated with ability to work independently
• Attention to detail and code quality
• Continuous learning mindset
• Team player with mentoring capabilities

Engineering Manager – Backend

Opportunity in this role / Why should you join us?

Series D funded supply chain startup.

Requirements

• Software engineering experience of greater than or equal to 7 years
• Experience managing a technical team of at least 3 people
• Exposure to consumer facing products
• Strong technical background and ability to contribute to design and review
• Familiarity with our tech stack or an analogous tech stack

Technologies Used

• Web application frameworks : Ktor, Spring Boot, Ruby on Rails, Node.js, Java Play, AWS Lambda
• Languages : Kotlin, Java, Ruby, Javascript, Python
• Datastores : PostgreSQL, Aerospike, Redis, DynamoDB, Amazon Redshift
• Communication : HTTP, Amazon SQS, Sidekiq, Amazon SNS
• Server management : Amazon ECS, Docker
• Design frameworks : Domain Driven Design, Clean Architecture, Layered Architecture

Roles and Responsibilities

This role requires a person to drive the engineering of a set of products by aligning with business and product

stakeholders and building and upskilling a team to aid in this. The responsibilities include:

Business and product alignment and planning

• Work closely with business and product stakeholders to understand and align with product initiatives and iterations.
• Help shape the engineering requirement by aligning with the product manager and fleshing out concepts and user flows.
• Formalize business requirements into roadmaps and sprints.

1. Product and system development

• Drive high level modeling and design for projects, also focusing on non-functional aspects, including but not limited to database design, communication protocols, deployment systems, etc.
• Drive adoption of design frameworks like domain driven design, clean architecture, etc., resulting in a robust layered architecture.
• Drive good code review practices, using the review process as a mentoring tool to upskill people.
• Ensure test coverage of systems, partly through unit and integration testing, and partly through blackbox testing by collaborating with the Quality Assurance team, via good testing practices.

1. Project Management

• Drive the execution of the project by delegating tasks effectively.
• Resolve blockers through technical expertise, negotiation and delegation.
• Estimate timelines and ensure adherence to them through effective sync-ups and course corrections.

1. Maintenance

• Formulate SLAs and oversee their adherence for the various systems, effectively tracking issues and performance inefficiencies.
• Performance monitoring and optimization for systems.
• Drive technical re-design, remodeling and refactoring of systems for robustness and sustainability.

1. Team Management

• Typically manage a team of 3 - 6 members and a portfolio of 3 - 6 products.
• Do periodic assessment of reportees, chart their career growth paths and train them.
• Recruit members into the team by collaborating effectively with the recruitment team.

Product Overview

You will be contributing to products concerning both customers and partner drivers. Product sectors

include:

• Growth : You’ll build tools to help boost user growth on the platform including our industry bestdriver on-boarding, training and certification system, referral system, and lead managementmmodels.
• Lifecycle Management : Build tools to help users engage with the platform better, which includes rewards and recognition module, subscription service, account management tools, partner and customer wallets and payout modules, and churn detection systems among others.
• Transaction Experience : You’ll help deliver the most delightful booking experience to our customers and drivers. As part of this team, you’ll be responsible for our core booking system, pricing and payment systems, location tracking and filtering services, fraud prevention systems, and in-app ticketing and support among others.
• Fulfilment : As part of the fulfilment team, you’ll work on systems which ensure high degree of ride fulfilment on the platform. Tools including allocation methodologies and system, dynamic pricing, dynamic partner routing, and partner re-activation tools among others.
• Enterprise Solutions : You’ll help Porter’s enterprise customers achieve delivery excellence. You’ll build tools for contract management, fleet management, fleet and route optimisation tools, alerting and monitoring tools, and analytics suite among others.

• Designing, coding, and debugging software using J2EE, Spring boot,Microservices ,AWS .
• Work closely with Solution architects to understand the architecture
  design and implement software designs accordingly.
• Improving the performance of existing software.
• Providing training to other engineers and code review.
• Maintaining and upgrading existing software.
• Recommending new technologies that can help increase productivity.
• Supervising and overseeing the technical aspects of projects.
• Investigating software-related complaints and making necessary adjustments to ensure optimal software performance.
• Regularly attending team meetings to discuss projects, brainstorm ideas, and put forward solutions to any issues.
• Mentioning Software engineers on correct coding practices.

Out of many tools and technologies, we use Java, MongoDb, Cassandra, Redis, Twem, Netty extensively for our back-end development.

• Leading the entire Backend platform for a product portfolio.
• End to end delivery new features.
• Evolving the architecture for performance and scalability.
• Design, develop and own components of a highly scalable, distributed web services platform.
• Constantly strive to improve software development process and team productivity.
• Mentor and train team members
• Lead module development independently

Required background, Knowledge, Skills and Abilities

• 5.5+/ 7+ Years of experience in a scalable product/ecommerce organization·       
• Excellent Java skills, Understanding of Spring framework & MVC approach
• Strong knowledge of Performance optimization and caching techniques.
• Strong Object Oriented Programming concepts, data structure and algorithms
• Experience in developing scalable, fault-tolerant, distributed backend services
• Experience with prevalent design patterns and advanced system designing
• Good experiences with databases and Schema design. We heavily use NoSQL databases
• Strong Problem Solving skills

Job Purpose:

To Answer queries/resolve problems of customers through Inbound.

Attend Inbound & Outbound calls, sometime respond through email and chat to customers.

Provide correct and quality information to customers on every call, promote good listening and English grammar skills.

Eligibility Criteria:

Good speak, read & Write English & Hindi mandatory.

Able to communicate confidently and politely, with good speaking skills.

Awareness on Banking or Banking products.

Detailed knowledge of intricacies of Banks products and how they compare against competitors.

Good typing skills (Quality & Speed)

Ability to handle telephonic conversations

Good Listening & Comprehension skills

Should be flexible to work in 24/7 shift

Please find the JD below.

2   One Order framework and APIs, BADI Implementation, Implicit & Explicit enhancements, User exits, Customer Exits ,BSP Component Enhancement, GeniL and BOL Programming

3   ABAP Programming skills,  RICEFW elements, OOPS ABAP, Debugging skill

4   Abap interface using Web services, Configurations in SOAMANAGER, Basic understanding of XML

5   CRM Web UI Designing and Developments, AET tool, SQVI query

6   UI Framework & Configuration including Business Roles, Navigation Bar Profiles, Navigation Links

7   Experience on Smart Forms & mail forms and Develop/enhance smart forms

8   Knowledge on SolMan is preferable

Interview date F2F only on 1^st August 2019