Customer Support executive

Designation: Sr. Admission counselor

Skills Required:

• Good Communication skills (English mandatory)
• Passion for work
• Leadership / Team player

Roles & Responsibilities:

• Administer school admissions procedures and advise parents and members of the public on admission criteria, collate applications for admission, and monitor criteria being applied consistently.
• Develop marketing strategies with the Principal to support the achievement of the overall admissions
• Manage student enrolment through telephone inquiries, emails, and visitors to the school for enrolment into the school.
• Work in coordination with various external & internal departments.
• Develop institutional goals and objectives consistent with the vision, mission, and values of the School
• Set up and maintain efficient office systems within the school's admin area, including manual and computerized information retrieval systems.

Job Description

Job Description

Payroll Lead - APAC EMEA and North America Region JD:

Experience: 4-6 yrs of Exp.

Shift : 4 pm to 1 am

Oversee the payroll operations in EMEA & APAC and North America (Exp in Countries - Germany, France, UK and Spain)

Provide direct support and governance to third party payroll vendor. Implement, direct, and maintain procedures to ensure accurate and timely processing of payroll outside the U.S., in conjuncture with HR.

Work with Legal, Finance, Accounting and HR to ensure payroll compliance in all regions. Be the point of contact for day-to-day international payroll operations. Ensure service delivery is accurate, timely and aligned with service level agreements.

Manage the ongoing relationship with the payroll vendor across the regions, coordinating with HR, Finance, Accounting, and local teams where needed. Track and report on the global payroll vendor's performance (i.e., open tickets, SLAs, etc.). Work with the vendor to effectively address employee inquiries.

Act as point of contact regarding the update of international payroll data to

Qualifications

Mandates : 

•Strong history of payroll coordination across multiple international countries including APAC,EMEA and North America

•Experience of working with projects, making process improvements or new vendor implementations would be advantageous.

•Experience managing a third-party payroll vendor.

•Experience of dealing with key stakeholders (HR, IT, Finance)

•Significant progressively responsible experience in a similar role within a fast-paced environment

•Excellent analytical and problem solving with confidence to make decisions and manage escalations

•Must be highly engaging, confident communicator and detail orientated.

•Experience on ADP SPM, ADP workforce and Ceridian Dayforce 

•B. Com / M.Com with 4-6 years relevant experience.

•Strong verbal and written communication skill.

•Team player and ability to work with strict timeline.

•Flexible to work in US shifts.

•Good in Microsoft Office.

•Ability to take ownership of the work.

•Ability to manage the stakeholders independently.

Additional information

Skills

payroll

• Hire diverse personnel across Product Development, Marketing and Sales Department
• Create and keep track of the organization's overall HR strategies, methods, tactics, and procedures
• Cultivate a supportive workplace
• Managing and maintaining a setup that promotes optimum performance
• Maintain the benefits and pay schedule
• Analyze the training requirements for a program and keep an eye on it
• Report to management and use HR indicators to assist in decision-making
• Maintaining a complete MIS

Total Rewards Analyst

From day one, Smarsh was built on a set of core values that have motivated and sustained us – People First, Inspire Confidence, and Embrace the Impossible. We ask that each of our employees – whether new or old- ingrain these values in our day-to-day decisions, call on them while serving our customers and our peers and apply them when creating the best possible products, we can imagine.

Smarsh is a global leader in natural language processing, artificial intelligence, and machine learning. Smarsh’s SaaS solutions transforms the risk and compliance industry with the first integrated, AI-powered solution for the retention, oversight, and analysis of electronic communications.

About our culture

Smarsh hires lifelong learners with a passion for innovating with purpose, humility, and humor. Collaboration is at the heart of everything we do. We work closely with the most popular communications platforms and the world’s leading cloud infrastructure platforms. We use the latest in AI/ML technology to help our customers break new ground at scale. We are a global organization that values diversity, and we believe that providing opportunities for everyone to be their authentic self is key to our success. Smarsh leadership, culture, and commitment to developing our people have all garnered Comparably.com Best Places to Work Awards. Come join us and find out what the best work of your career looks like

What You Will Be Doing

As a Total Rewards Analyst you will be responsible for developing, implementing, and administering the entire spectrum of total rewards and not limited to compensation and benefit policies and programs, which support company objectives and local practices. You will also provide HR and leadership with processes and tools that facilitate the administration of equitable quality programs and ensures a competitive market position for the organization. You will be developing and/or participating in compensation/benefit surveys to analyse company’s competitive position. You will be ensuring company compliance with government laws governing both compensation and benefits practices.

Responsibilities

• Support day to day compensation & benefits management and operations in the region to ensure alignment with business goals and a robust Total Rewards framework to attract, motivate, engage, and retain employees
• Overall compensation philosophy design – Building the system to keep pay equitable to market and creation of systems for delivery at scale.
• End to End Support to our rewards cycles (mid-year and year-end) including the review current offerings and plans for enhancements and changes, rollout and communication materials.
• Assist with the compliance and governance of compensation and benefits policies and programs, monitor market trends, identify risks, perform audits, and provide solutions
• Act as the first point of contact for compensation and benefits queries and issues raised by employees, payroll, HR, and vendors including managing invoices.
• Lead compliance and adherence to global and local instructions/policies, and relevant local regulations / legislations.
• Create and maintain the regional compensation and benefits content on the employee portal based on the current programs and policies.
• Conduct routine market research and provide timely compensation analysis and support for new hire offers compensation & benefits packages related to job changes and relocations.
• Can contribute to a collaborative work environment with the goal to improve the delivery of compensation and benefits.
• Demonstrate excellent customer service through using effective communication skills in written and verbal interactions.
• Are comfortable working independently/with minimum supervision and interacting with employees at all levels across the globe
• Manage enrolment data for benefits including reconciliation and coordination with vendors to find solutions and resolve inquiries.
• Work on benefits solutions during M&A Cycles, planning on budgeting and harmonization.
• Partner with global total rewards teams to derive and deliver solutions at scale

Why Smarsh?

Ready to join a thriving tech company that’s redefining digital archiving and business intelligence?

Smarsh is the leading comprehensive archiving platform. Recognized as one of today’s fastest growing companies in the U.S., Smarsh delivers innovative cloud-based solutions that help organizations manage and enforce flexible and secure records retention and compliance strategies for electronic communications, including social media and enterprise social networks (Yammer, Chatter, Facebook, LinkedIn and more).

Our motto is ‘People First. Inspire Confidence. Embrace the Impossible.’ We hire lifelong learners who have a passion for their discipline and a track record of excellence. To learn more about us, visit www.smarsh.com/careers

• 4+ years experience working as a react.js developer.
• Knowledge of REACT tools including React.js, Webpack, Enzyme, Redux, and Flux.
• In-depth knowledge of JavaScript, CSS, HTML, and front-end languages.
• Experience with user interface design.
• Knowledge of performance testing frameworks including Mocha and Jest.
• Experience with browser-based debugging and performance testing software.
• Excellent troubleshooting skills.
• Good project management skills.

• A strong work ethic and sense of commitment
• Responsible for end-to-end recruitment cycle i.e., sourcing qualified candidates to deploying selected candidates with the clients.
• Understanding & analyzing the requirement of the position based on client’s specifications.
• Experience in End-to-end recruitment: Sourcing to on boarding candidates.
• Sourcing of candidates via internet postings, networking, headhunting and internal Database.
• Ability to source resumes quickly and work on multiple positions simultaneously Thorough screening applications for identifying quality candidates.
• Sound knowledge on Sourcing Candidates thru RESDEX, Monster & various Job Sites.
• Excellent knowledge in Boolean function & usage of various job board database.
• Foster long-term relationships with candidates and clients
• Draft job descriptions push them through all talent acquisition channels and coordinate candidate sourcing with the same.
• Doing junior to middle level hiring for all verticals.
• Review applicants to verify if position requirements are met.
• Format resumes meeting client expectations.
• Telephonic Screening of the profiles checking for Technical Fitment, Behavioral Fitment, Stability etc.
• Utilize your innovative and effective convincing and negotiation skills to impress and attract top talent.
• Follow up with candidates and client and maintain records of progress.
• Craft and send personalized recruiting emails with current job openings to passive candidates.
• Keep up to date with new technological trends and products
• You need to be comfortable being an individual contributor and working in an ambiguous, chaotic and fast paced work environment.
• Strong decision-making skills
• Experience in end-to-end recruitment Quick learner and a passion for bridging talent with opportunity

Minimum qualifications -

• Bachelor’s degree
• Telephonic Skills
• Interviewing & Negotiation skills
• Excellent interpersonal communication skills
• Excellent English Communication Written & Verbal, with very good E-Mail writing skills & etiquette.
• Professionalism
• Strong social aptitude and ability to build relationships
• Technical knowledge to be able to talk to job prospects and understand qualifications

• Generate, edit, publish and share daily content on all social media platforms (original text, images, or video) that builds meaningful connections and encourages community members to take action. (Ability to write content for social media posts is a must)
• Set up and optimize company pages within each platform to increase the visibility of company’s social content
• Develop, implement and manage the company’s social media strategy
• Manage and oversee social media content
• Collaborate with other departments (customer relations, sales etc) to manage reputation, identify key players and coordinate actions.
• Communicate with industry professionals and influencers on social media to create a strong network and leverage it for collaborations.
• Suggest and implement new features to develop brand awareness, like promotions and competitions.
• Stay up-to-date with current technologies and trends in social media, design tools and applications.
• Monitor and evaluate performance across the company's social channels in order to improve engagement.
• Execute quarterly marketing plans to meet overall business targets.

Job description 

• Update your job knowledge by studying state-of-the-art development tools and programming techniques; participate in educational opportunities
• Determinescustomers' needs and desires by specifying the research needed to obtain market information. 
• Collaborate with team to brainstorm and create new refinements; work collaboratively with others to achieve goals
• Be persistent, creative problem solver
• Understand business need and know how to create the tools to manage them
• Contributes to team effort by accomplishing related results as needed.
• Model and manage the expectations against our business end-users and rest of the stakeholders involved to achieve service excellence, meet and exceed organizational objectives and support fiscal responsibility
• Should understand and have strong systems level knowledge on how various systems interact within which the project\ program is being executed against
• 3 - 4 years supporting and maintaining cloud hosted infrastructure

Required Candidate profile 

 
The following skills are required of all candidates for the principal software Engineer position: 

• 8+ years of experience in commercial software development
• Bachelor's degree or higher in computer science or related field
• Experience in building, shipping and operating reliable, distributed systems software
• Ability to engage in site-reliability engineering practices

About Company 

AXtechnosoft, founded in 2016, has been extending support via enabling Microsoft Dynamics solutions to key businesses. We find our glory by supporting our Parent company Dax Software Solutions. We provide ERP solutions ranging from new implementations, up-gradation in existing applications, performance tuning, optimizations to Microsoft cloud, and infrastructure solutions. This covers the complete suite of Dynamics® 365 by Microsoft that comes with the comfort of 24/7/365 support. AXtechnosoft has supported US partners in powering D365 applications and Microsoft end-users remotely. We bring a complete package of Microsoft Dynamics solutions backed up by dynamics consultants encompassing the wide range of experience in IT, Retail, agriculture and many more sectors. 
 

Parent company: DAX Software Solutions, founded in 2012 has been extending support via enabling Microsoft Dynamics solutions to key businesses. We find our glory by working with international brands around the world to provide specific ERP solutions ranging from new implementations, up-gradation in existing applications, performance tuning, optimizations to Microsoft cloud, and infrastructure solutions. This covers the complete suite of Dynamics 365 by Microsoft that comes with the comfort of 24/7/365 support. DAX Software Solutions has worked with 30+ partners powering D365 applications and Microsoft end-users worldwide to fine-tune their processes efficiently. We bring a complete package of Microsoft Dynamics solutions backed up by dynamics consultants encompassing the wide range of experience in IT, Retail, agriculture and many more sectors.  

Company Info 

Website: https://axtechnosoft.com/">https://axtechnosoft.com/ , http://www.daxsws.com/">http://www.daxsws.com