Relationship Manager (Edtech)

Proper Job Description

A Senior CSM ServiceNow Implementer position, requiring a technical background with experience in Customer Service Management (CSM). Applicants should have 7–10 years of IT experience, including at least 5 years in ServiceNow development and a minimum of 2 years focused on CSM implementations. This role involves delivering enterprise-level solutions within an Agile framework.

Responsibilities include configuring and customizing features within the ServiceNow CSM module, such as case management, transform maps, access control lists (ACLs), Agent Workspace, Flow Designer, business rules, UI policies, UI scripts, and scheduled jobs.

The role also requires designing and implementing integrations with internal and external systems using REST and SOAP APIs. Experience working with IntegrationHub and MID Server is essential.

The candidate will develop scalable, maintainable solutions following ServiceNow best practices and organizational DevOps guidelines, utilizing up-to-date platform features to maintain code quality.

Collaboration with architects, product owners, and QA teams is expected throughout the delivery cycle. The candidate may also provide technical guidance and mentorship to junior developers to support consistency and standards adherence.

Experience

o 7–10 years of overall IT/software development experience

o Minimum 5 years of ServiceNow development experience

o At least 2 years of experience delivering CSM implementations projects

Technical Skills

o Configuring and customizing features within the ServiceNow CSM module

o Transform maps, access control lists (ACLs), Agent Workspace, Flow Designer, business rules, UI policies, UI scripts, and scheduled jobs.

o Strong expertise in building and consuming REST and SOAP APIs

o Experience working with Integration Hub and MID Server

o Deep understanding of ServiceNow root models, including CMDB, case tables, and SLAs

o Familiar with ServiceNow Agent Workspace, Virtual Agent, and Configurable Workflows

Certifications (Mandatory)

o Certified System Administrator (CSA)

o Certified Implementation Specialist – CSM

Soft Skills

o Strong analytical and problem-solving skills

o Effective communication and stakeholder engagement abilities

o Ability to work independently and deliver in a fast-paced environment

Location and Flexible locations: PAN India (Any CG Location)

Overview:

Join our team at YoHo Design as a Sales Associate and play a pivotal role in driving sales growth and enhancing customer satisfaction. As a Sales Associate, you will be responsible for providing exceptional service to clients, assisting them in selecting products and services that meet their interior design needs, and contributing to the overall success of our firm.

MUST HAVE 1YR OF EXP INTO INTERIOR DESIGN BACKGROUND AND SALES EXP.

Key Responsibilities:

1. Customer Service: Provide exemplary customer service by greeting clients, assessing their needs, and guiding them through the selection process.

2. Product Knowledge: Develop a deep understanding of our products and services, including furniture, accessories, lighting, and design consultation services.

3. Sales Generation: Actively engage with clients to identify opportunities for sales, upselling, and cross-selling of products and services.

4. Consultative Selling: Utilize your knowledge of interior design principles to offer personalized recommendations and design solutions to clients.

5. Relationship Building: Build and maintain strong relationships with clients to foster repeat business and referrals.

6. Order Management: Assist clients with placing orders, processing payments, and coordinating delivery and installation.

7. Merchandising: Maintain a clean and organized showroom environment, ensuring that products are properly displayed and inventory levels are monitored.

8. Administrative Tasks: Perform various administrative duties, such as maintaining client records, generating sales reports, and responding to inquiries via phone, email, or in person.

9. Collaboration: Work closely with other team members, including designers, project managers, and administrative staff, to ensure a seamless customer experience.

10. Continuous Learning: Stay updated on industry trends, product developments, and best practices in interior design and sales techniques.

Greetings from COEQUAL Services!!!

We are looking for "Executive - Technical sales and service"

Manager/ Associate" Technical sales and service

Wanted young, dynamic and Executive - Technical sales and service person,

local language is preferred. Graduates or Non-Graduates can apply.

Roles and Responsibilities:

• Candidate should be responsible to retain existing customers.
• Candidate should explore assigned territory to generate business for product line.
• Candidate has to develop new dealer as well as to support existing dealer for business growth.
• Candidate will report daily activity to the concerning supervisor.

Deep-Rooted.Co is on a mission to get Fresh, Clean, Community (Local farmer) produce from harvest to reach your home with a promise of quality first! Our values are rooted in trust, convenience, and dependability, with a bunch of learning & fun thrown in.

Founded out of Bangalore by Arvind, Avinash, Guru and Santosh, with the support of our Investors Accel, Omnivore & Mayfield, we raised $7.5 million in Seed, Series A and Debt funding till date from investors include ACCEL, Omnivore, Mayfield among others. Our brand Deep-Rooted.Co which was launched in August 2020 was the first of its kind as India’s Fruits & Vegetables (F&V) which is present in Bangalore & Hyderabad and on a journey of expansion to newer cities which will be managed seamlessly through Tech platform that has been designed and built to transform the Agri-Tech sector.

Deep-Rooted.Co is committed to building a diverse and inclusive workplace and is an equal-opportunity employer.  

How is this possible? It’s because we work with smart people. We are looking for Engineers in Bangalore to work with thehttps://www.linkedin.com/in/gururajsrao/"> Product Leader (Founder) andhttps://www.linkedin.com/in/sriki77/"> CTO and this is a meaningful project for us and we are sure you will love the project as it touches everyday life and is fun. This will be a virtual consultation.

We want to start the conversation about the project we have for you, but before that, we want to connect with you to know what’s on your mind. Do drop a note sharing your mobile number and letting us know when we can catch up.

Purpose of the role:

* As a startup we have data distributed all across various sources like Excel, Google Sheets, Databases etc. We need swift decision making based a on a lot of data that exists as we grow. You help us bring together all this data and put it in a data model that can be used in business decision making.
* Handle nuances of Excel and Google Sheets API.
* Pull data in and manage it growth, freshness and correctness.
* Transform data in a format that aids easy decision-making for Product, Marketing and Business Heads.
* Understand the business problem, solve the same using the technology and take it to production - no hand offs - full path to production is yours.

Technical expertise:

* Good Knowledge And Experience with Programming languages - Java, SQL,Python.
* Good Knowledge of Data Warehousing, Data Architecture.
* Experience with Data Transformations and ETL; 
* Experience with API tools and more closed systems like Excel, Google Sheets etc.
* Experience AWS Cloud Platform and Lambda
* Experience with distributed data processing tools.
* Experiences with container-based deployments on cloud.

 Skills:

Java, SQL, Python, Data Build Tool, Lambda, HTTP, Rest API, Extract Transform Load.

About StoreHippo:

We are India’s leading SaaS-based mobile-ready e-commerce platform. Our product provides 360-degree e-commerce solutions for businesses across multiple industry verticals.StoreHippo provides an integrated and comprehensive package of the online store, mobile and web-based applications, payment gateways, and integrated logistics to its prospective customers, which means that they can explore the internet and mobile market while they focus on their core competence- the Business. They do the business, StoreHippo takes care of everything else! We also offer solutions for Global Businesses with features like Multi-Seller Marketplace, Multilingual Stores, IP-based Pricing, and many more advanced features.

We have 2000+ clients spread across the globe like Burger Paints, Wishfull, Career Point, Farm Veda & other brands are our respective clients whom we are providing our resources.

Company Site: http://www.storehippo.com/"> http://www.storehippo.com/

What you will learn in StoreHippo :

• You’ll work in a variety of languages and technologies, and on multiple parts of our platform including front-end and back-end components. If you enjoy working on APIs, web apps, asynchronous message processing systems, and desktop applications, we would love to hear from you.
• Develop new user-facing features
• Build reusable code and libraries for future use
• Optimize applications for maximum speed and scalability
• Assure that all user input is validated before submitting to back-end services

What we are looking for:

• Strong understanding of JavaScript.
• Basic understanding of web markup, including HTML5 and CSS3
• Design architecture, development, deployment etc.
• Code for fresh development and to troubleshoot in terms of resolving the issues.
• Well versed with agile methodologies and experience on team mentoring and project management.
• Designing and Developing the systems with the right patterns and technology stack.

Responsibilities

• Ability to translate Wireframes and Visual Designs into functional web apps using React, Node.js, and Mongo
• Creating RESTful services with Node.js
• Architect scalable web architectures
• Be responsive to change requests and feature requests Ability to wear many hats and learn new technologies quickly

Experience

• 1-2 years with Node.js and Express
• Ability to work both independently and in collaborative teams to communicate design and build ideas effectively
• Experience using asynchronous RESTful services (JSON)
• Experienced in creating RESTful web services and API
• Experience with JWT/OAuth
• Experience with MongoDB, MySql

Requirements

• Fluent knowledge of the latest HTML/CSS standards and best practices
• Working knowledge of JavaScript, React, Node.js and Express
• Understanding of HTTP methods and how server-side code is processed on the client
• Working knowledge of front end optimization and performance techniques
• Experience building responsive websites
• Able to handle multiple projects and competing deadlines
• Good understanding of overall web design including basic usability, accessibility, industry standards, architecture, and navigation

Responsibilities

 Analyze user engagements (e.g. click-through and bounce rates)

 Report on web traffic from all social media

 Build and support SEO strategies, including optimizing keywords in content marketing projects

 Identify the habits of our online customers and suggest ways to reach a broader audience

 Maintain a cohesive strategy across all platforms to increase our brand awareness

 Coordinate with our digital team and the Marketing department to design advertising campaigns

 Ensure timely responses to customers and followers’ queries and comments

 Advise other employees on their social media activity (e.g. how to respond to comments and questions by customers and what to share on personal or company accounts)

 Research how emerging social networks and features can benefit our company

Requirements:

 Previous work experience as a Social Media Analyst, Social Media Coordinator, or similar role

 Hands-on experience with social media platforms and digital marketing campaigns

 In-depth understanding of SEO, keyword research, and Google Analytics

 Experiences with social media management tools, like Buffer and Hootsuite

 Familiarity with online content (experience with WordPress and content management systems preferred)

 Ability to identify target audience preferences and trends

Excellent communication skills

 Time management and multitasking skills

 Additional qualifications in digital technologies or social media management will add plus points in your performance.