Customer Relationship manager

·        Monitoring the entire customer service process.(US Process)

·        Resolving customer issues brought to your attention.

·        Creating procedures and policies for effective customer service.

·        Planning how to train customer support professionals.

·        Standardizing the customer service delivery of an organization

·        Tracking the work of every customer service representative in the team.

·        Performing quality assurance surveys with customers.

·        Conveying customers’ feedback to the team.

·        Fixing appointments according to the convenience of clients and customers.

·        Interacting with customers to determine whether they have a desirable and shareable experience.

·        Helping every customer service professional improve.

·        Possessing the knowledge and ability to improve customer service of the organization.

·        Creating a pleasant work environment for customer service professionals.

Customer Service Executive Requirements

·        A minimum of 1.5 to 2 year of experience as a customer service representative.

·        Superior written and oral communication skills.

·        Leadership skills to guide and improve a team.

·        Data entry and basic computer skills.

·        Knowledge about customer relationship management systems.

·        Knowledge about the best mediation and conflict resolution tactics.

·        Ability to empathize with customers.

·        Utmost patience while dealing with angry and agitated customers.

·        Ability to respect every customer.

·        Fast and efficient problem-solving skills.

·        English should be fluent

#HiringAlert

We are looking "Angular Team Lead" for Reputed Client @ Permanent Role.

• Experience: 7 - 12 yrs

Primary Skills

• 6+ years of experience in Angular 2+ version, Type Script,

•Minimum 5 years of experience on Web Application development HTML, CSS, JavaScript/JQuery, Bootstrap .

•Been on a Lead role and led a team of 3-5 people for a period of 2 years

•Should have a very good understanding of the project architecture

•Should provide Technical guidance to the team to get the task completed on time.

•Assist project manager in the project coordination/management

•Must be experience in GIT and version control systems

Secondary Skills

•Experience in analysing existing code and debugging.

•Experience in developing the product

•Should have a solid understanding of the SDLC processes (Design, Construction, Testing, Deployment)

•Should have good experience in following DevOps processes using Jenkins or any other Devops tools

•Should have experience in Test Driven development using Jasmine and Protractor

•Proven experience of delivering on-time and with quality

•Should have good unit testing skills to review his own development and identify all the defects and get it fixed before releasing the code

•Creating self-contained ,reusable and testable modules and components in Typescript and using responsive HTML and CSS.

Desired Skills

•Should have experience in developing ERP applications or Database Intensive Data Entry applications.

•Experience in project management life cycle process

•Hands on experience of configuration management and version maintenance

•Prior experience of working in the shipping domain

•Hand on experience in writing technical specifications

Location : Bangalore

Who We Are Looking For:

We are looking for a Go getter Blockchain & Solidity Developer who learns fast, who is humble and values teamwork. The kind of person who joins our Team is passionate and willing to think outside of the box and execute on it. We are committed to helping you grow, challenging you with hard, meaningful work and celebrating our successes and failures together.

Preference:

• Please send your resume, github and current draw to sainath@ primetrade.ai
• 3+ years of software experience ( Full stack) , 1+ years of Solidity development experience
• Good coding experience with NodeJS, ReactJS, Solidty
• Be open to work in Hybrid ( Remote + Office in Hyderabad, India)

Technical Skills

• Experience in development of solidity smart contracts and operating mechanism of blockchain encryption algorithms, consensus mechanism, security protocols etc.
• Proven work experience of deployments on ETH/BSC/MATIC networks and other EVM Chains
• Understanding of virtual machine architecture, memory, and stack.
• Familiar with Truffle, Waffle, and Hardhat, and the pros and cons of each framework.
• Familiarity with code versioning tools (git) and repo management.
• (Plus) Understanding of mainstream DeFi ecosystems like Uniswap, Compound, Curve etc.

Soft Skills

• Proficiency in English & Communication
• Team Collaboration and task management

What You Will Be Doing:

• Collaborates with the team on conceptualizing and developing new applications. Write high-quality, pragmatic code as part of a multidisciplinary agile team.
• Participate in design, development and code reviews.
• Take accountability for end-to-end production, testing, and shipping of code.

Our Offering:

• Purpose: You’ll be part of something bigger, working towards building a

• Developing and maintaining all server-side network components.
• Ensuring optimal performance of the central database and responsiveness to front-end requests.
• Collaborating with front-end developers on the integration of elements.
• Designing customer-facing UI and back-end services for various business processes.
• Developing high-performance applications by writing testable, reusable, and efficient code.
• Implementing effective security protocols, data protection measures, and storage solutions.
• Running diagnostic tests, repairing defects, and providing technical support.
• Documenting Node.js processes, including database schemas, as well as preparing reports.
• Recommending and implementing improvements to processes and technologies.
• Keeping informed of advancements in the field of Node.js development.

• Bachelor's degree in computer science, information science, or similar.
• At least two years' experience as a Node.js developer.
• Extensive knowledge of JavaScript, web stacks, libraries, and frameworks.
• Knowledge of front-end technologies such as HTML5 and CSS3.
• Superb interpersonal, communication, and collaboration skills.
• Exceptional analytical and problem-solving aptitude.
• Great organizational and time management skills.
• Availability to resolve urgent web application issues outside of business hours.

We are looking to hire 2 to 4 Communication Designers at Cybage Software Pvt. Ltd., Pune location with proficiency in Adobe CC and animation / motion graphics and Video editing skills. They should have a commercial arts degree/ Diploma. Should have good English communication skills and be able to understand the brief and translate that into effective communication. Work independently and proactively with team and client.

Experience 7+ years

Principle Engineerin R& D

REPORTING

Manager (R&D)

RESPONSIBILITIES

• Requirement gathering, analysis and grooming: Gather requirements from various stakeholders analyze product requirements and translate requirements into product specifications.
• Prepare Robust/future proof and easily scalable Design and architecture
• Shown strength and experience in one or more of the following areas: application architecture, solutions architecture, software systems architecture, and data architecture.
  
  
• Strong technical background which facilitates interaction with software development team and a demonstrated ability to think strategically about business, product, and technical challenges
• Mentor and guide team members technically to produce high quality output
• Work closely with geographically distributed teams and collaborate with cross team leads to define, implement and consume services/components/modules.
• To ensure timely compliance of product development cycle.

MAIN TASKS

• To Independently Specify, Design, Develop, prototype, test and verify, software modules for large size Displays, following all relevant procedure.
• To independently Develop/orient the team to develop necessary software  and test applications for testing, debugging and verification of own as well as other Designs.

• To collaborate in an international team of experienced software and hardware engineers.

COMPETENCE REQUIREMENTS

MUST HAVE:

• Qualified as B.E / B.Tech / M.E / M.Tech in Electronics Engineering / Computer Science.
• Following technical skills/Experience in:D
• NodeJS 
• Typescript 
• Angular 2 (Framework) 

• Knowledge of Agile/ Scrum/ Test Driven methodologies is a plus

YEARS OF EXPERIENCE:

10-12 years of post-degree relevant experience.                                                      

Total Experience: 4-7 Years  

  Must Have (2-3yrs): 

Appium, Selenium or Protract, Any programming language, Cucumber framework 

 Good to Have (2-3yrs.): 

Restassured, Jenkins CI/CD Integration, Database Knowledge (SQL, ORACLE etc.), Github etc