Customer Relationship manager

Job Title: Senior Full Stack Developer(.NET Core)

Work Location: U.S Complex, Adjacent to Jasola Apollo Metro Station, Mathura Road New Delhi-110076

Background of the Role:

We, Infinity Assurance specialize in Warranty Service Administration, Extended Warranty, Accidental Damage Protection and a wide range of service products under our own brand “InfyShield.” Our offerings cover Mobile Phones, Home Appliances, Consumer Electronics, IT Equipment, Office Automation, AV Solutions, Classroom and Conference Room Technologies, Kitchen Appliances and more.

·         We have a very extensive Enterprise grade End to End Business Management Software Application that is unmatched in the industry.

·         The application has multiple Sub-applications and functionalities including Sales, Insurance Claims, Warranty Claims, Payments, Collections, Approvals, Billing / Invoicing, Payment / Tax / Bank Reconciliations, Partners Management, HRMS, Client Management etc. to suite end to end business needs of any enterprise.

·         The application also has multiple integrations for Payment gateways, Voice calls, Video Calls, SMS, emails, WhatsApp, client applications, courier, Maps and databases, etc.

·         To fuel our growth, we are inviting Backend Developers with expertise in .NET core, secure API development, and AI orchestration to build and scale a next-generation multi-tenant verification platform,

·         We are building our software development team to execute new business growth plans and a fresh product roadmap.

·         This position requires talents who are multi-skilled with hands-on experience; to work independently as well as in teams.

·         Ideal candidates will be responsible to design, modify, develop, write, and implement software applications and components.

·         Our technology processes documents and images across warranty, insurance, claims, and identity workflows—where trust, precision, and fraud prevention are paramount.

Key Responsibilities

·         Assist in building multi-tenant backend services for verification and workflow-based applications.

·         Integrate internal services with external APIs (e.g., government, financial, or partner systems) using REST API

·         Develop and maintain ASP.NET Core Web APIs,

·         Following best practices for security, performance, and code quality.

·         To Work with relational databases to store, query, and optimize data using Entity Framework Core.

·         Follow defined security and data-handling guidelines, including data masking or redaction mechanisms.

·         Debug issues, fix bugs, and assist in production support

·         Write clean, maintainable code and participate in code reviews.

Required Skills

·         Working knowledge of C# and ASP.NET Core (Web API), JavaScript, jQuery

·         Hands-on experience with Entity Framework Core and relational databases

·         Core experience with REST APIs;

·         Understanding of asynchronous programming in .NET

·         Hands-on experience in MSSQL database

·         4–5 years of experience in backend or full-stack development using C# and ASP.NET Core

·         Bachelor’s degree in Computer Science, IT, Electronics, or a related discipline

Desired Candidate Profile

·         Prior experience in fintech, verification, or workflow-based platforms

·         Comfortable working with existing codebases and learning enterprise patterns

Important Notes & Perks:

·         Attractive pay structure as per the Market Standards

·         Huge career growth opportunity

·         Preference will be given to candidates who can join early

·         Should have worked in small teams with multi-skilled resources

·         This is a full-time, work-from-office opportunity (Preference will be given to candidates who are interested in Monday to Saturday; 6 days a week)

·         Applications may be submitted via google form as per the link: https://forms.gle/XesCaxtoKos1wj8m8

About us:

We, Infinity Assurance Solutions Private Limited (https://www.infinityassurance.com; https://www.infyshield.com; https://www.infyvault.com ); a New Delhi-based portfolio company of Indian Angel Network, Aegis Centre for Entrepreneurship, Artha Venture Fund, and other marquee industry veterans.

We specialize in Warranty Service Administration, Extended Warranty, Accidental Damage Protection and various other service products for wide range of Mobile Phones, Home Appliances, Consumer Electronics, AV Solutions, Classroom / Conference-room Solutions, Kitchen Appliances, IT, Office automation, Personal Gadgets etc.

Incorporated in January 2014; as a debt-free, operationally profitable with positive net retained earnings, we have grown rapidly. Going forward, we are looking to grow multi-fold with newer areas of business expansion.

Our success is attributed to a very agile and technologically driven unique service delivery model, loyal long-term clients, in-house application, and lean organization structure.

We are seeking a skilled and detail-oriented Member of Technical Staff focusing on Network Infrastructure, Linux Administration and Automation. The role involves managing and maintaining Linux-based systems and infrastructure, automating repetitive tasks, and ensuring smooth operation.

Requirements

• In-depth experience with Linux systems (configuration, troubleshooting, networking, and administration)
• Network infrastructure management knowledge. CCNA/CCNP or an equivalent certification is a plus
• Scripting skills in at least one language (e.g., Bash, Python, Go).
• Knowledge of version control systems like Git and experience with branching, merging, and tagging workflows
• Experience with virtualization technologies such as Proxmox or VMWare, including the design, implementation, and management of virtualized infrastructures. Understanding of virtual machine provisioning, resource management, and performance optimization in virtual environments.
• Experience with containerization technologies like Docker
• Familiarity with monitoring and logging tools.
• Experience with end point security.

Responsibilities

• Network Infrastructure Management: Configure, manage, and troubleshoot routers, switches, firewalls, and wireless networks, Maintain and optimize network performance to ensure reliability and security.
• Linux Administration: Manage and maintain Linux-based systems, ensuring high availability and performance.
• Infrastructure Management: Managing servers, networks, storage, and other infrastructure components, capacity planning, and disaster recovery.
• Automation: Scripting (Bash, Python, Golang, etc.), configuration management (Ansible, Puppet, Chef).
• Virtualization: Design, implement, and manage virtualized environments, ensuring optimal performance and resource efficiency.

Enjoy a great environment, great people, and a great package

• Stock Appreciation Rights - Generous pre series-B stock options
• Generous Gratuity Plan - Long service compensation far exceeding Indian statutory requirements 
• Health Insurance - Premium health insurance for employee, spouse and children 
• Working Hours - Flexible working hours with sole focus on enabling a great work environment 
• Work Environment - Work with top industry experts in an environment that fosters co-operation, learning and developing skills 
• Make a Difference - We're here because we want to make an impact on the world - we hope you do too!

We are looking for a motivated and results-driven SaaS Sales Executive who has experience in selling software solutions or SaaS products. The ideal candidate should be capable of identifying potential clients, understanding their business requirements, and offering suitable software solutions to drive revenue growth.

Key Responsibilities

Identify and generate new business opportunities through calls, emails, LinkedIn, and other lead generation platforms.

Present and demonstrate software/SaaS products to prospective clients.

Understand client requirements and provide appropriate product solutions.

Conduct product demonstrations, online meetings, and follow-ups with potential customers.

Convert leads into successful sales and achieve monthly sales targets.

Maintain strong relationships with existing clients to ensure customer satisfaction and retention.

Maintain accurate records of leads, sales activities, and customer interactions in CRM or internal systems.

Coordinate with the technical and implementation teams for smooth onboarding of clients.

Stay updated with industry trends and competitor offerings.

Required Skills

Experience in SaaS / Software sales or IT product sales.

Strong communication and negotiation skills.

Ability to handle client objections and close deals effectively.

Knowledge of CRM tools, LinkedIn, and online sales platforms is an advantage.

Self-motivated with a target-driven mindset.

Good understanding of sales pipelines and customer relationship management.

About The Role

We are looking for a Customer Support Executive adept at delivering exceptional customer service and facilitating seamless access to Eclat products (RemoteXs and MyLOFT) through various channels such as chat, email, and calls. The idealcandidate should possess robust communication skills, collaborate effectively within a team, and exude a positive attitude.

We are seeking an individual with a passion for assisting others, coupled with creativity, energy, and a high level of motivation. The successful candidate will be dedicated to resolving customer issues and actively contributing to programs to enhance the overall customer experience. The primary objective of this role is to address and resolve issues that impact our customers.

What Describes You Best

● Bachelor of Engineering (preferred IT - CE background)

● 0-2 Years of prior experience in Customer Support Service

Skills

● Good written and oral communication skills

● Excellent customer handling skills

● Experience with ticketing tools like Freshdesk,Zendesk

● Corporate emailing and documentationknowledge

● Knowledge of Excel, Word, and PowerPoint

● Experience in creating FAQs and building a knowledge base

What will you Own?

As a Customer Support Executive, your key responsibilities will be to promptly respond to customer queries via tickets and chat, closing tickets with proper and timely follow-ups.

Responsible for proactively contributing to the enhancement of customer satisfaction by implementing strategies and initiatives aimed at improving CSAT (Customer Satisfaction) score.

Meet SLAs for all raised tickets, create a knowledge base for recurring issues, promptly report technical issues to relevant teams, and maintain high-quality responses for each handled ticket.

Why Join Us

● Be a part of our growth story as we aim to take a leadership position in international markets.

● Opportunity to manage and lead global teams and channel partner networks.

● Join technology innovators who believe in solving world-scale challenges to drive global knowledge-sharing.

● Healthy work/life balance offering well-being initiatives, parental leave, career development assistance, required work infrastructure support.

About Company: 

We are a Hybrid company with multiple in-house products and client products which means our team gets to work with the latest technologies always. Just in 6 years, we have grown to 45+ full-time developers in Vadodara and 450+ salespeople in the US. 

 Job profile: 

We are looking for a PHP developer to join us as a Software Developer.

Your primary focus will be the development of all server-side logic using PHP Framework.

You will be a part of a full-stack creative team that is responsible for all aspects of the ongoing software development.

Roles and Responsibilities 

• We are looking for a PHP/LARAVEL, CODEIGNITER Or Yii2 Developer responsible for managing back-end services and the interchange of data between the server and the users.
• Your primary focus will be the development of all server-side logic, definition and maintenance of the central database, and ensuring high performance and responsiveness to requests from the front-end.
• Utilize backend data services and contribute to increasing existing data services API
• You will also be responsible for integrating the front-end elements built by your co-workers into the application
• Therefore, a basic understanding of front-end technologies is necessary as well

Requirements

• Extensive knowledge and experience with PHP Laravel
• Basic knowledge on other PHP Frameworks
• Integration of user-facing elements developed by front-end developers
• Build efficient, testable, and reusable PHP modules
• An intricate understanding of PHP design patterns & methodologies
• Experience with Project Management is highly desirable
• Strong understanding and development experience
• Sound communication and documentation skills
• Understanding and use of source version control (Git)
• PHP Object-Oriented programming knowledge
• Database design and development (MySQL)
• Experience with test-driven development

Good to have

• Experience with rest API & microservice
• Experience with AWS(Cloud) Services
• Knowledge of any front end technologies like Node.Js, React.Js or Vue.Js is advantage

 Why join us? 

- All our products are being used by thousands of users each day which means you get to work with the latest technologies always.

- As all our products are enterprise-grade solutions so you get to work with the latest technologies to compete with the world.

- Work-life balance

- flexible working hours

- Mental health sessions with experts.

- Inc 5000 company, the world recognizes us as the fastest-growing company in the US with 400+ salespeople just in the USA.

- Work-life balance

- 5 Days Working

jumpingMinds (jM) is a Mental Health Tech startup leveraging the power of community and

technology to disrupt the growing global Mental Health & Wellness industry. It's a

first-of-its-kind anonymous safe space designed to make someone under stress feel better

instantly through personalized smart solutions. We have consistently seen that ~70% of jM

users feel better after just one conversation. We launched the product ~18 months ago, and

have been receiving an amazing response with over 500k+ community and Better than Best

In Class metrics across the board. We have been awarded 7 times out of which we have

been recognized by Google thrice already!

Job Description

We are hiring for talented Graphic Designer to join our team and create engaging & impactful designs

Responsibilities

• Taking design briefs to understand requirements
• Conceptualizing and developing design concepts, graphics, and layouts.
• Designing and producing collateral in accordance with brand guidelines.
• Presenting ideas, concepts, and design solutions to various stakeholders and incorporating their feedback into the final design.

Requirements and Skills :

• Bachelor’s Degree in Design, Fine Arts or a related field
• Have prior experience of 6 months as a Graphic Designer as well as a strong portfolio of related projects
• Possess good knowledge of design tools such as Adobe InDesign, Illustrator, Dreamweaver, Photoshop
• Has strong attention to detail and a keen eye for aesthetics
• Has excellent communication skills and can clearly articulate ideas, designs, and suggestions
• Is a strong team player who can collaborate effectively with different stakeholders

What is in store for you?

• Opportunity to learn, grow and be a role model for young team members
• 
  
• Market Competitive salary
• Opportunity to work with the Founding Team members

We are seeking a highly experienced and skilled React/Next.js developer to join our team. The ideal candidate will have a strong track record of building and maintaining web applications using React and Next.js, as well as a strong understanding of front-end development. 

Responsibilities: 

• Develop and maintain web applications using React and Next.js 
• Write clean, maintainable, and efficient code 
• Collaborate with the design team to implement visually appealing and user-friendly interfaces 
• Work with the back-end team to integrate with APIs and other server-side functionality 

• Troubleshoot and debug issues as they arise 
• Write and maintain comprehensive documentation 

Requirements: 

• Experience with Tailwind CSS to create custom, responsive user interfaces 
• Experience with CSS-in-JS libraries 

• Experience with Git, npm, and webpack 
• Familiarity with RESTful APIs and GraphQL 
• Strong debugging and troubleshooting skills 
• Ability to work well in a team environment and communicate effectively with other developers and designers. 

Preferred: 

• Experience optimizing performance and scalability of web applications 
• Familiarity with testing frameworks such as Jest 
• Experience with deploying and maintaining web applications 
• Experience with TypeScript 
• Familiarity with other JavaScript libraries and frameworks such as Redux, GraphQL, and Apollo, react-query

Responsibilities:

• Devise procedures to inspect and report quality issues.
• Monitor all operations that affect the quality.
• Supervise and guide inspectors, technicians, and other staff.
• Assure the reliability and consistency of production by checking processes and final output.
• Appraise customers' requirements and make sure they are satisfied.
• Report all malfunctions to production executives to ensure immediate action.
• Facilitate proactive solutions by collecting and analyzing quality data.
• Review current standards and policies.
• Keep records of quality reports, statistical reviews, and relevant documentation.
• Ensure all legal standards are met.
• Communicate with external quality assurance officers during on-site inspections.

Requirements:

• Key requirements: Functional Testing, Automation, Base24 JIRA, API.

• Experience in defining and architecting future-ready commercial and customer-facing Digital products and platforms and demonstrated digital architecture thought leadership (big picture thinking)
• Should have extensive experience in designing Salesforce applications, solution blueprinting, effort estimation, and creating work plans
• Should have strong experience in hands-on development using out-of-box features and custom development with Apex, Visualforce, JavaScript, and other force.com programming languages including high proficiency in lightning
• Should provide technical expertise in identifying, evaluating, and developing technology solutions including integrations with other enterprise software solutions
• Build and develop web services using REST, SOAP, and other Salesforce APIs to support various integration points with other systems
• Functionally strong in Salesforce Sales Cloud, Service Cloud, CPQ (Configure Price Quote)
• A technically strong and hands-on person willing to code and enthusiastic/ passionate about technical problems in Salesforce.
• Strong exposure to Salesforce Lightning (Lightning Experience, Aura and, LWC) and understands in-depth of Salesforce Lightning Design System.
• Strong exposure to Portals (Partner, Customer) with a varied use of using CMS and Data-Driven Development.
• Understand Lifecycle of Business and Lifecycle Transformation in Salesforce in Manufacturing, Healthcare, Service and, Supply Chain Verticals.
• Could perform System Evaluation in recommending points and consideration for Config vs Code.
• Has performed atleast three End to end Project Transformations in Salesforce using Sales, Service or Community.
• Proactive and willing to learn new technologies with a focus on Very Large Data Volumes and Security.
• Should have Admin, Platform Developer 2 with either salesforce Sales Cloud, Service Cloud or Community Cloud Consultant Certification.
• Voracious and Independent thinker willing to handle Customers/ Stakeholders. Willing to work independently as required.
• Should be aware of Scrum working process and handling large teams (More than 30 Members).
• Strong influencing and communication skills - Ability to present solutions to IT Leadership, business stakeholders, product and development teams in a compelling manner to help them understand why such a solution is required and have the ability to justify the rationale of the particular solution design. Ability to influence in complex situations where stakeholders do not always agree about methods, choices, and strategic direction.
• Experience with developing resource and budget estimates (BOM and staffing)
• Working with global remote teams

Desired Skills:

• Nice to Have Salesforce Architecture Certification in Application Architect or System Architect with exposure to CTA.
• Nice to have a person who understands Salesforce B2B E-commerce, Marketing Cloud, and varying Industry Cloud exposure.
• Strong familiarity with emerging digital frameworks and patterns, Information Security and Data access controls
• Experience of working with platform/package vendors and their solution teams as part of architecting the overall solution.
• Technical acumen and proficiency in Agile and DevOps methodologies, tools, and governance/standards
• Ability to deliver various artifacts as part of the enterprise application architecture, including implementation models, technology matrices, communications diagrams, application use-case diagrams, migration/distribution diagrams, etc.
• Understanding of software development practices like DevOps and CI/CD tool chains (i.e., Jenkins, Spinnaker, Azure DevOps, GitHub) is preferred
•