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Customer Relationship Management (CRM) Jobs

Explore top Customer Relationship Management (CRM) Job opportunities for Top Companies & Startups. All jobs are added by verified employees who can be contacted directly below.

Sales Manager
Sales Manager

Founded 2009
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Remote, HSR Layout, Bangalore, Bengaluru (Bangalore)
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0 - 7 years
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Best in industry4 - 6 lacs/annum

Are you a salesperson who wants to earn Uncapped Sales Income and Looking for an Amazing Insides Sales Opportunity in World's No.8 Edutech Company, Here is an immediate Joining Opportunity for you. Job Timings :- 3 Fixed Timings Shifts (No Rotational Shfts) Job Description :- No Cold calling, No Lead Generation, No Field work just connect over call with the prospects created by our skilled Pre Sales team and use your selling skills to pitch our offerings. Regards, Sankalp.Sharma @ SImplilearn .net Sr. HR Simplilearn

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Client Servicing- Fresher
Client Servicing- Fresher

Founded 2012
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Navi Mumbai, Mumbai
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0 - 1 years
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Best in industry2 - 3 lacs/annum

Work with clients in support of new business opportunities, client service, and sales programs. • Establish goals, analyze growth, and provide accurate progress reports, forecasts, and budgets. • Ensure company-wide consistency in client service and sales procedures. • Utilize product solutions and marketing teams to refine service offerings. • Client service executives additionally develop sales proposals and collaborate with a company’s multiple internal departments to help improve the quality of products. • Must be strategic planners and have a strong understanding of a company’s products so they can train clients and answer questions in both group and one-on-one situations • Client communication and ensuring completion of task with total customer satisfaction along with TAT/Quality. Female candidate preferred

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Customer Success Manager
Customer Success Manager

Founded 2015
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Remote, NCR (Delhi | Gurgaon | Noida)
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5 - 7 years
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Best in industryBest in industry

Job Description: 1. Create an organisational infrastructure that allows the business to deliver a consistently excellent experience to all customers 2. Oversee all inbound and outbound communication channels (phone, email and social media) for quality check. 3. Measure and track Net Promoter Score and build a roadmap to improve it. 4. Interview potential customers who are dropping out of the application funnel, find key reasons for such dropout and reduce the dropout 5. Interpret the sources of friction, form customer insights and influence the customer experience across the entire company through Product, Marketing, Sales, Service, Legal, and Back-Office 6. Track Social media complaints and answer such queries 7. Lead Voice of the Customer (VOC) research programs that capture both transactional and strategic feedback and provide actionable operational input on a routine basis. 8. Demonstrate and foster a sense of urgency and entrepreneurial commitment towards delivering a WOW experience Desired Profile: 1. 5 years of relevant experience in Customer Experience Management 2. Strong communication and presentation skills 3. Ability to communicate with all levels of an organization comfortably 4. Prior experience of working with MSME segment would be a plus 5. Prior experience with fintech industry would be a plus

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Manager- CRM & Campaigns
Manager- CRM & Campaigns

Founded 2009
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Bengaluru (Bangalore)
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1 - 3 years
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Best in industry3 - 6 lacs/annum

Manager- CRM & Campaigns at Truecaller Truecaller is one of the fastest growing tech companies in the world. We have over 250 million users around the world with the strongest presence in South Asia, Middle East and Africa. We are backed by some of the most prominent investors in the world such as Sequoia Capital, Atomico, and Kleiner Perkins Caufield & Byers. Requirement:- 3+ years of work experience with direct and digital marketing ideally in a mobile industry. Strong background in customer acquisition, re-engagement and retention strategies. Proven track record of working with global CRM and Sales, including using newsletters, notifications and text messages A good understanding of HTML to oversee custom page development required for in-app and email communications Solid background in using data analytics and communications tools Excellent coordination and task management skills Excellent communication skills in English - speaking and writing. Attention to detail and superior analytical skills Comfortable with working on challenging tasks under tight deadlines Loads of energy and ambition

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Customer Success Associate
Customer Success Associate

Founded 2015
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Bengaluru (Bangalore)
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3 - 7 years
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Best in industry7 - 12 lacs/annum

Play a mission-critical role in transforming 'Finance team' to become a 'Finance Intelligence Team' for a Business. You'll be managing clients for a global SaaS Product that has helped hundreds of businesses have their finance teams gain complete insight into spend data by automating the flow of capital within the organization. Who we are looking for: + Our ideal candidate has successfully recruited for a fast-growing startup in expansion mode and is ready, willing and eager to take on the challenge of helping us to rapidly grow. + You are a self-starter that anticipates requests and doesn’t need a lot of oversight + Great problem-solving skills, taking a consultative approach to find the best solution + Excellent verbal & written communication skills. You can explain complex issues in simple terms and adapt your tone to different users + Comfortable giving presentations to groups of any size Responsibilities: + Oversee the onboarding of new accounts and ensure successful implementation. Provide training, mentorship, and support during initial adoption. + Help our product and engineering team continue to deliver new products at the highest quality + Develop training materials and support documentation to support user adoption, rapid responses from the support team, and availability of self-help resources. + Manage day to day communications with dozens of customers + Manage the long-term health of our customer base + Create and educate customers on best practices + Drive engagement through newsletters, webinars, customer council, etc. + Ensuring 100% customer retention and satisfaction Why we think you'll love it here: + You’ll work alongside amazing, high-performing colleagues + Fast career growth, impact, and progression - Customer success is critical to us and this will be a masterclass for the same WE EMPHASIZE CULTURE AND LOOK FOR PEOPLE THAT SHARE OUR VALUES. Our Heart is in the Work: We work exclusively with individuals who are passionate about innovation and the company we’re building Teamwork Wins Championships: If one of us is has a problem, we all have a problem Magic Not Sausage: We jump through hoops to deliver only spectacular experiences for our clients Think Like an Owner: Everyone is an owner of this company and is proactive in identifying what needs to be done and taking action Run Towards Criticism: We seek constant improvement of ourselves and our products.

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Microsoft Dynamics (CRM) Developer
Microsoft Dynamics (CRM) Developer

Founded 2015
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Mumbai
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3 - 7 years
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Best in industry5 - 12 lacs/annum

Microsoft Dynamics (CRM) 1. Gather and understand client functional requirements. 2. Perform gap analysis between a client’s requirements and the functionality within Microsoft Dynamics CRM. 3. Configure the application to meet a client’s requirements using the Microsoft Dynamics CRM Customization Tool, Workflow Tool, or SDK. 4. Identify creative workarounds to meet requirements without the development of custom code 5. Understand the functional capabilities and limitations for out of the box functionality as well as custom code. 6. Create technical specifications. 7. Design and integrate business processes and data flows between CRM applications and other applications, such as back office/ERP applications. 8. Train client personnel on the usage and administration of Microsoft Dynamics CRM (functional user training and technical training). 9. Develop data conversion and testing strategies. 10. Develop high level project work plans. 11. Lead technical discussions with clients. 12. Provide technical support to existing CRM clients. 13. Provide technical training to the peers. 14. Support existing Customer Relationship Management (Microsoft Dynamics) solution.

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Retention Marketing Manager
Retention Marketing Manager

Founded 2014
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Bengaluru (Bangalore)
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2 - 10 years
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Best in industry12 - 28 lacs/annum

Why Headout? Headout is evolving the way people discover the world by connecting them with exceptional experiences in their city at the push of a button. We are building a magical platform that gets everyone to head out and have fun in a matter of seconds; no matter where you are and what you want to do. We are combining a delightful product experience, data-driven decisions, sophisticated supply side logistics network and world-class operations to solve a huge basic human problem: how do we have a good time? We’ve grown 15x in the last 9 months and are backed by some of the finest investors in Silicon Valley who are behind companies like Alibaba, Lyft, Snapchat, Snapdeal, Angellist, Instacart, Product Hunt, Postmates and others. About The Role : The Retention Pillar focuses on helping people who have already placed their first order to make subsequent orders and build a habit of adopting Headout. Fundamental to solving this problem is understanding the holistic experience for marginal users who have only placed one order and the jobs-to-be-done for customers as they look for meaningful ways to Headout and experience the world. This is a Manager role where you will need to set a vision and strategy for how we retain people, collaborate with cross-functional leaders in Product, Marketing, Data and Support teams. Effectively the Retention PM will be addressing a huge opportunity to improve a cornerstone part of the experience for our new and resurrected users. The Retention Manager is someone who will : Lead, develop and execute email, push, and in-app marketing strategies for lifecycle, transactional, triggered, and promotional campaigns to increase LTV and decrease churn of monthly members. Manage ongoing monthly triggered and transactional communication to all active members (e.g. tracking, payment notification, spoiler alert, shipping alert, etc.) Use data to monitor the performance and health of retention programs and identify areas for improvement; generate and test hypotheses to improve monthly performance. Establish rigorous A/B and multivariate testing agendas to test subject lines, CTAs, content, email cadence and timing to constantly improve retention. Be the voice of the Channel Marketing team in all retention related conversations, meetings, and brainstorms including changes to the business, strategy, product and brand. Be the expert on the member journey for active subscribers; develop a deep data-driven understanding of the member mindset, behavior and how best to leverage it to decrease churn. Translate high-level initiatives into actionable go-to-market strategy and execution plan, driving cross-channel marketing plans from kick-off to launch. Create own roadmap of initiatives that deliver on retention KPIs that align with product, engineering, and marketing roadmaps. Build an exceptional team and own their output What You Should Have : You have demonstrated experience and success decreasing churn and increasing LTV through email, push and site. Experience developing lifecycle programs; comfortable with segmentation, automation strategy, marketing using digital channels (email, in app, push, etc.). Experience in Product Management / Product Marketing at a technology company or as an entrepreneur will be a huge plus Experience building / marketing cross-platform experiences (mobile, desktop, mobile web) Scrappy ability to get stuff done, roll up sleeves, and tackle something hands-on Experience developing and executing A/B tests to decrease churn, leveraging email, push and site initiatives.

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Client Servicing
Client Servicing

Founded 2012
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Navi Mumbai, Mumbai
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1 - 2 years
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Best in industry2 - 3 lacs/annum

• Work with clients in support of new business opportunities, client service, and sales programs. • Establish goals, analyze growth, and provide accurate progress reports, forecasts, and budgets. • Ensure company-wide consistency in client service and sales procedures. • Utilize product solutions and marketing teams to refine service offerings. • Client service executives additionally develop sales proposals and collaborate with a company’s multiple internal departments to help improve the quality of products. • Must be strategic planners and have a strong understanding of a company’s products so they can train clients and answer questions in both group and one-on-one situations • Client communication and ensuring completion of task with total customer satisfaction along with TAT/Quality. Female candidate preferred

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