Major Roles and Responsibilities: Use analytics, logic and business judgment to identify, prioritize, structure and solve business problems. Being the face of company for customers. Proactively identifying and documenting business requirements from key business stakeholders. Analyze business and user requirements, business system capabilities, workflow, and functional limitations, procedures, and problems to automate or improve existing systems (SaaS, HRMS, ERP, HCM and others). Document the functionality of existing and new business systems. Work closely with the Technical, Business and Operations teams to implement solutions and enhancements that ensure technical compatibility and user satisfaction. Keep up-to-date with applicable technologies as well as developments in the relevant industries. Work in partnership with IT teams for - defining business solutions that deliver functional and nonfunctional requirements ; and sharing worthwhile feedback. Writing Functional requirement documents and creating wireframes effectively with various stakeholders. Demo the features to stakeholders/customers and collect feedback. Capability to transform business Processes into Product Requirement. Managing system implementation projects and multiple accounts at the same time and managing the operational queries. Must be open for Travelling. Key Success Factors An aptitude for details - Strong attention to detail and ability to aim at perfection. Ability to follow-up with multiple stakeholders and get things done. Excellent interpersonal communication skills and an ability to develop and maintain professional relationships. Superior project management and organizational skills. Highly developed critical thinking and analysis skills. Think logically, learn quickly and translate into technical and layperson terms. Sound business judgment and an appreciation and interest in the 'big picture'. Ability to define and solve unstructured business problems. Ability to make decisions and defend them clearly. Self-motivation, independence and process driven thinking. Be highly motivated, energetic, disciplined, and results oriented. Strong ethics and transparency in dealings with clients, vendors, colleagues and partners. Hands-on problem solving aptitude, with ability to generate ideas and solutions. Education & Experience Bachelor’s degree in Technology. Graduate in Engineering/BCA 2- 5 years in Client Facing Role. Good understanding of software development lifecycles Strong written and verbal communication skills Prior exposure of product development would be an added advantage.
We’re looking for a caring and photography-loving Customer Service Representative. You would be responsible for quickly resolving answering customer queries via email, phone, social media, or live chat; getting feedback from customers; identifying areas of improvements and working closely with our teams to continuously improve our service quality.Kindly share CV's on rredkar @ nvi.co.in Essential Duties and Responsibilities: Make sure customer queries are solved quickly with a high degree of satisfaction Handle customer complaints across email, phone, social media, and live chat Maintain and improve customer service SLA’s Look for ways to improve our service quality via root-cause analysis Help build a customer-centric company culture Collaborate closely with our teams Qualification: Bachelor's Degree Excellent English writing and speaking skills Detail-oriented Active on social media Hindi, Marathi or Kannada language skills a plus A love of photography
As a Territory Business Development Representative working with Client, you will have the exciting opportunity to help promote the growth and shape the future of emerging technology. Your responsibilities will include increasing adoption, and market penetration in enterprise accounts. The ideal candidate will possess both business development and technical background that enables him or her to engage at the CXO level as well as with software developers and IT architects. He/she should also be a self-starter who is prepared to develop and execute against a territory coverage plan business objectives. Basic Qualifications: 12+ years of technology-related sales or business development experience. A technical background in engineering, computer science/MIS or equivalent work experience required. Hands-on experience in Cloud sales in India Market. Direct field experience in working with top enterprise accounts across your assigned territory. Strong verbal and written communication skills. Extensive customer & contact network. Fluent in English & another language (territory dependent). Preferred Qualifications: BE/BTech or Equivalent degree required. Masters or MBA a plus. Direct field experience in working with top enterprise/high growth startup accounts across your assigned territory.
With our industry leading sales performance platform fueled by data science and predictive insights, Aviso empowers enterprises to accelerate their sales, optimize their sales performance and exceed their revenue goals. With a proven track record of building high growth and highly successful technology companies, our team is completely focused on solving complex sales challenges and ensuring customer success. We have a lot of drive, smarts, and a ton of passion for what we do. The Customer Success Program/implementation Manager role is responsible for the ultimate success of Aviso’s enterprise customers from start-to-finish. Reporting to the VP of Customer Success, you will be working to ensure that customers are delighted with Aviso solutions. The ideal candidate can understand our customers, their needs, their business processes, and their challenges, and is capable of guiding them through the process to implement and adopt Aviso. This is the job for you if... You’re fanatical about customer success and tenacious at driving long-term customer value. You have impressive verbal and written communication skills You have strong interpersonal skills with an ability to excel in a team oriented atmosphere You have tremendous work ethic with a passion for results You have an exceptional level of drive and dedication coupled with a positive attitude You have the ability to understand customer requirements and identify business challenges for Aviso to solve This is what you’ll do... Act as a primary point of contact for our enterprise customers and the operational aspects of the projects Lead regular status meetings with project team, customers, sponsors, and stakeholders Have a strong focus on overall customer success and delivering successful customer outcomes Scope out project engagements and formalize this scope in a Statement of Work Monitor and manage project financials, scope, and schedule to ensure that project stay on track for assigned customer projects Create documentation to meet customers new ways of working and facilitate change management and training initiatives Assist in development of methodology and possessing the ability to assess risks in process, people or technology to adjust project plans and address accordingly Design and lead implementations leveraging an in depth knowledge of Aviso implementation best practices, Aviso API architecture and Aviso integration capabilities Identify and develop new opportunities for expansion across the customer’s business and collaborate with the sales team to ensure subscription growth and increased solution footprint. What we’re really looking for... Proven track record of managing programs, projects, deadlines, and scope in SaaS Ability to work with the sales team on scoping and sizing for new project proposals and post-sales for existing customers Ability to work with the marketing and sales team in assisting with pre-sales activities e.g. demos, best practice sharing Exemplary and proactive communication skills (verbal and written) Ability to build and maintain lasting customer relationships Continuously seeking new ways to improve existing project management processes to strengthen the Aviso delivery methodology Ability to work in a fast-paced environment Experience with Project Management tools and methodologies Strong collaboration and relationship management skills Tech oriented and understands market trends, particularly with enterprise software Understanding of sales processes and hands on familiarity with salesforce.com Demonstrated leadership abilities to lead business discussions with customers, gather requirements and architect the value of our solution and the best practices to implement it Experience at Big Five consulting firm as a senior consultant or manager highly desirable Bachelors of Science in Computer Science or in Business preferred 5+ years of experience in implementation of business applications, including in a Change Management role,with preferably 1 year in a startup. If you are interested in being a part of something extraordinary, take pride in initiating meaningful relationships with and delighting customers, and like working alongside smart and ambitious people, then this is the role for you.
Hiring for Customer Care Department (Purely inbound process) NO SALES NO TARGETEnglish + Tamil/Kannada & HindiGood with communicationReqiured Male candidatesHsc/Grads Fresher can applyShift timing : 8am to 11pm (Any 9hrs shift)Job Location : Malad westwho can join us spot
Solarify (https://solarify.in), a solar energy services company, is on the lookout for an individual who is driven by the passion to sell. With existing networks and a portfolio of unique projects across Bangalore, Solarify is looking for someone who can scale their existing business to the masses. Why Work With Solarify?1. Higher than market standard incentives for sales made2. Freedom to innovate and experiment on the job3. Gain experience of selling a high-cost, high-impact products4. Be a part of a young team and dynamic work cultureAbout The JobThe person excels at nurturing and closing new opportunities. By using a consultative approach to selling, this person will use their expertise to qualify leads, leading to sales opportunities from new and existing customers.Responsibilities- Meet sales targets for specific customer segments- Successfully create business opportunities from new and existing customer accounts- Manage complex negotiations with senior-level executives and administrators- Build rapport and establish long-term relationships with customersQualifications> 1-3 years' quota carrying sales experience (preferably non-IT sales)> Experience and working knowledge of CRM tools> Demonstrable track record of achieving resultsPersonal Aptitudes> Strong written and verbal communication> Showcases leadership and initiative> Effectively prioritise tasks and time> Negotiate without getting flusteredPersonal Attributes> Result-oriented> Incentive-driven> Showcases empathy> Risk-taking> Accountable> Punctual> Tech-savvy> High tolerance to ambiguity> Detail-oriented
Senior Manager – LeadSquared Apps Marketplace LeadSquared is one of the top cloud-based sales execution SaaS platforms. The platform is used by over 40,000 users across 25 countries to grow their businesses. The business is growing well across multiple geographies in financial services, healthcare, education and other consumer services. Apps Marketplace To serve multiple industries and geographies, it is critical to have a strong integration and product extension strategy to meet specific customer needs. That is where our apps marketplace comes in, which currently has about 30 apps solving various micro-integration or functionality extension needs. With the kind of growth we are seeing, we need to build many more apps, and more importantly bring in partners who can seamlessly build and integrate their apps in our marketplace. The Role We are looking for an energetic and passionate individual to lead our Apps Marketplace effort: Build a team and drive the effort of building and maintaining strategic apps (ones which need to be inhouse) such as cloud telephony integration, SMS, email integration and Google/Facebook ads. Work with our platform group to ensure the apps marketplace framework is partner ready, and it is easy to add new apps Educate and collaborate with potential dev partners so they can contribute to LeadSquared apps marketplace Key Requirements The ideal candidate would have experience of designing, building, testing and releasing several cloud-based business applications, end-to-end. Experience of leading small teams, strong sense of ownership, working collaboratively with different teams and expertise in setting up strong engineering process are critical. Other requirements include: 6+ full-stack experience in building cloud-based web applications using any of .NET/Java/Python/PHP/Node.js. Some experience in C# and ASP.NET important Solid understanding of architecture, design, development, test and release of web applications, REST APIs and application integrations Experience in working on AWS with good understanding of various managed services Proven experience of project planning, estimation and execution Strong knowledge of build and release process
Advising and selling term and health insurance to interested customers by understanding the customer’s needs in particular and their ability to pay. Analyzing and understand customer’s current insurance policies and suggest them with best available plans. Keep a track and check on the ongoing transactions with the customers. Solving day-to-day issues of customers with respect to their policies to maintain a strong and healthy relationship with them. To generate the desire for our product in the Customer’s mind by making them understand the value proposition. Successfully create, develop and retain relationships with customers through understanding their needs and explaining the benefits of the policies. Doing proper follow-up with the prospective customers and simultaneously converting them into sales. RM’s should generate a good pipeline for themselves over a period of time so that it helps them in achieving their daily targets. Reaching out to maximum prospective customers from the base assigned and explaining them the insurance plans by providing them with proper presentation on call and simultaneously generating sales and achieving their daily numbers. To constantly upgrade with changes, to ensure you provide the most up-to-date product information to the customers.
Company: Axis Bank Designation: Relationship Executive Job Description : Assisting the Client Support Manager in developing efficient systems to support the work of the Client Support Team. Revenue generations through Cross Selling products & Interest Collection. Maintain good relationships with clients so that the business can maximize the value of those relationships. Customer Relationship and Follow-up. Maintenance of important registers and daily reports. Cash Management and accounting. Canvasing and sourcing of New Customers to increase Gold loanBusiness, Gold Appraisal. Requirements and Qualifications: Languages: Hindi and English Bachelor’s degree in business, marketing, management, or related field B.A freshers also apply Experience : 0 – 1.5 years of experience in a sales or customer service role. SALARY: Upto 4L /per annum Incentive ; 40k per 3 months for average performance Upto 1L for efficient and talented performance Location : Crescent 3,Prestige shantinikethan, Near IPTL Main Road , Bengaluru,Karnataka-560067.
Job Description About the company Anaxee Digital Runners is building India's largest last-mile verification & data collection network of Digital Runners (shared feet-on-street, tech-enabled) to help Businesses & Consumers reach remotest parts of India, on-demand. We are already serving 11000 pin codes (57% of India) | Website: www.anaxee.com Check out our company pitch (6 min video) to understand the goal-https://www.youtube.com/watch?v=7QnyJsKedz8 Job Role As a software developer, you’ll be the brain behind crafting, developing, testing, going live and maintaining the system. You are passionate about understanding the business context for features built to drive better customer experience and adoption. Job Location: Indore | Full Time | Experience: 2.5 yrs & above | Salary ∝ Expertise | Rs.5L ~ Rs.12L | Responsibilities: Familiar with the software development life cycle (SDLC) from analysis to deployment. Comply with coding standards and technical design. Believes in a systematic approach to developing the system through clear documentation (flowcharts, layouts, &, etc) of functionality, address every use case through creative solutions. Adapts structured coding styles for easy review, testing, and maintainability of the code. Integrate the developed functionality and/or component into a fully functional system. Ensure unit and integration level verification plan are in place and adheres to a great quality of code at all time. Active participate in troubleshooting, debugging and updating current live system. Verify user feedback in making system more stable and easy. Work closely with the Product manager, designers, and other peer developers. Preparing technical training documents for onboarding new engineers. Requirements Bachelor’s degree in computer science or equivalent practical experience. 2+ years of experience as a Software Engineer or Software Developer or in a relevant role. Smart Hands-on coder who can independently architect solutions and mentor team members. Solid experience in PHP, Node, Mongo, and MySQL Should have good Web service and Web application fundamentals Understanding of OOPS concepts, Persistence, Threading. Should have worked with HTML/ CSS/ Jquery/ Js / API. Knowledgeable in data structures and algorithms. Experience with open-source projects. Experience in designing interactive applications. A background in Engineering with sound oral and written communication skills. Prior experience with AWS, Azure, Google or OpenStack will be a plus. Hands-on a google cloud platform and Experience in Suite CRM is an added advantage. Your application should include Details about applications you have previously worked on A GitHub or stack overflow profile if you have one. What we offer Competitive salary, Startup Flexibility Great working atmosphere in a comfortable office. And an opportunity to get associated with a fast-growing VC funded startup.
An OverviewMarmeto is an IT solution company, more than solving the unseen issues; we work on getting tech solutions that help business see the unseen. Currently providing service and in house products of our own. Touch based 650+ clients across the globe. With such dedication, we have been delivering services with a personal touch.Characteristics of success at Marmeto. Is this you? Are you an experienced, customer-obsessed, strategic, detail-oriented, and highly creative Product Specialist? Are you looking to participate in the creation of new products and features, from the idea stage to launch? Are you a team player and have great EQ? Great. Then we're looking for you too. Can you say “Yes, I have!” to the below? Degree in Computer Science, Engineering or relevant field Overall 3+ years of experience with minimum 2 years in Product Management role, preferably in E-Commerce (Prior experience in Software Engineering is a must) An attitude to get things done and willingness to work in a high-paced environment is mandatory Previously managed high traffic E-Commerce sites Passionate about technology & web products Outstanding communication, presentation and leadership skills Prior experience working with SaaS products is a big plus Excellent organisational and time management skills Sharp analytical and problem-solving skills