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Customer Relationship Management (CRM) Jobs

Explore top Customer Relationship Management (CRM) Job opportunities for Top Companies & Startups. All jobs are added by verified employees who can be contacted directly below.

Customer Success Associate

Founded 2015
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Bengaluru (Bangalore)
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3 - 7 years
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Best in industry7 - 12 lacs/annum

Play a mission-critical role in transforming 'Finance team' to become a 'Finance Intelligence Team' for a Business. You'll be managing clients for a global SaaS Product that has helped hundreds of businesses have their finance teams gain complete insight into spend data by automating the flow of capital within the organization. Who we are looking for: + Our ideal candidate has successfully recruited for a fast-growing startup in expansion mode and is ready, willing and eager to take on the challenge of helping us to rapidly grow. + You are a self-starter that anticipates requests and doesn’t need a lot of oversight + Great problem-solving skills, taking a consultative approach to find the best solution + Excellent verbal & written communication skills. You can explain complex issues in simple terms and adapt your tone to different users + Comfortable giving presentations to groups of any size Responsibilities: + Oversee the onboarding of new accounts and ensure successful implementation. Provide training, mentorship, and support during initial adoption. + Help our product and engineering team continue to deliver new products at the highest quality + Develop training materials and support documentation to support user adoption, rapid responses from the support team, and availability of self-help resources. + Manage day to day communications with dozens of customers + Manage the long-term health of our customer base + Create and educate customers on best practices + Drive engagement through newsletters, webinars, customer council, etc. + Ensuring 100% customer retention and satisfaction Why we think you'll love it here: + You’ll work alongside amazing, high-performing colleagues + Fast career growth, impact, and progression - Customer success is critical to us and this will be a masterclass for the same WE EMPHASIZE CULTURE AND LOOK FOR PEOPLE THAT SHARE OUR VALUES. Our Heart is in the Work: We work exclusively with individuals who are passionate about innovation and the company we’re building Teamwork Wins Championships: If one of us is has a problem, we all have a problem Magic Not Sausage: We jump through hoops to deliver only spectacular experiences for our clients Think Like an Owner: Everyone is an owner of this company and is proactive in identifying what needs to be done and taking action Run Towards Criticism: We seek constant improvement of ourselves and our products.

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Head - CRM (Marketing Automation)

Founded 2015
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Mumbai
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6 - 15 years
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Best in industry15 - 30 lacs/annum

Required Skills • Campaign Strategy for CRM (Digital Marketing) • Customer Relationship Management • Database Management and Analytics • Market Analytics and Product Analytics • Market Research • Business Development and Optimizing of marketing spend • Team Management • Campaign execution end to end and analysis • Marketing campaign reporting for Brand Management • Content Curation for CRM and Brand marketing • Competitive Analysis on brand level and CRM campaign level • Project Management and new product development • Offers creations and pricing strategy Technical Skills • Adobe campaign, Boomtrain, Webengage, CleverTap, Gamooga (Campaign execution platforms) • Google Analytics • Salesforce Tool • Omniture (Adobe Discover) • Push Notifications • App Push • Browser Notifications Role and Responsibilities • CRM management for the digital marketing & team handling. • Complete strategy building for CRM and Product, Execution and analysis. • Decision taking to maintain the brand value of the brand • Strategizing on all the offers and commercial activities for the brand • Complete ownership of the CRM platform (including channels like email, push notifications, app notifications, SMS and more) • Brand and category management • New Initiatives to push new products, optimize the spend to get the maximum ROI and to grow the category holistically. Strategizing based on changing market conditions and competitors for marketing on the SKU basis. • New customer acquisition, retention of current customer, up selling and cross selling Via CRM. • Interacting with brand manager for the brands that could be added to MyGlamm and bringing them onboard. • Provide the marketing team with daily insights on sales (both brand level and sku level), campaigns across all mediums and emerging trends with data mining from Omniture (Adobe Discover). • MIS creation for CRM all channels, and detailed understanding of the data • Implementation & Execution of campaign management platforms to carry out list segmentation and audience selection. • Reporting marketing analytics (weekly/monthly) including daily website visitors reports and surveys • Analysing reports and large volumes of data to curate targeted content for presentations, email campaigns and memos. • Developing collateral and promotional material including success stories, power points, fact sheets and process documents • Defining target audiences by mapping the stages of the buying process and articulating key value propositions vs. competition. • Reduction in cart drop outs by creating a multi-channel conversion program, personalized and strategized to keep it within the cost limit and maximize ROI.

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Microsoft Dynamics (CRM) Developer

Founded 2015
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Mumbai
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3 - 7 years
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Best in industry5 - 12 lacs/annum

Microsoft Dynamics (CRM) 1. Gather and understand client functional requirements. 2. Perform gap analysis between a client’s requirements and the functionality within Microsoft Dynamics CRM. 3. Configure the application to meet a client’s requirements using the Microsoft Dynamics CRM Customization Tool, Workflow Tool, or SDK. 4. Identify creative workarounds to meet requirements without the development of custom code 5. Understand the functional capabilities and limitations for out of the box functionality as well as custom code. 6. Create technical specifications. 7. Design and integrate business processes and data flows between CRM applications and other applications, such as back office/ERP applications. 8. Train client personnel on the usage and administration of Microsoft Dynamics CRM (functional user training and technical training). 9. Develop data conversion and testing strategies. 10. Develop high level project work plans. 11. Lead technical discussions with clients. 12. Provide technical support to existing CRM clients. 13. Provide technical training to the peers. 14. Support existing Customer Relationship Management (Microsoft Dynamics) solution.

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Retention Marketing Manager

Founded 2014
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Bengaluru (Bangalore)
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2 - 10 years
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Best in industry12 - 28 lacs/annum

Why Headout? Headout is evolving the way people discover the world by connecting them with exceptional experiences in their city at the push of a button. We are building a magical platform that gets everyone to head out and have fun in a matter of seconds; no matter where you are and what you want to do. We are combining a delightful product experience, data-driven decisions, sophisticated supply side logistics network and world-class operations to solve a huge basic human problem: how do we have a good time? We’ve grown 15x in the last 9 months and are backed by some of the finest investors in Silicon Valley who are behind companies like Alibaba, Lyft, Snapchat, Snapdeal, Angellist, Instacart, Product Hunt, Postmates and others. About The Role : The Retention Pillar focuses on helping people who have already placed their first order to make subsequent orders and build a habit of adopting Headout. Fundamental to solving this problem is understanding the holistic experience for marginal users who have only placed one order and the jobs-to-be-done for customers as they look for meaningful ways to Headout and experience the world. This is a Manager role where you will need to set a vision and strategy for how we retain people, collaborate with cross-functional leaders in Product, Marketing, Data and Support teams. Effectively the Retention PM will be addressing a huge opportunity to improve a cornerstone part of the experience for our new and resurrected users. The Retention Manager is someone who will : Lead, develop and execute email, push, and in-app marketing strategies for lifecycle, transactional, triggered, and promotional campaigns to increase LTV and decrease churn of monthly members. Manage ongoing monthly triggered and transactional communication to all active members (e.g. tracking, payment notification, spoiler alert, shipping alert, etc.) Use data to monitor the performance and health of retention programs and identify areas for improvement; generate and test hypotheses to improve monthly performance. Establish rigorous A/B and multivariate testing agendas to test subject lines, CTAs, content, email cadence and timing to constantly improve retention. Be the voice of the Channel Marketing team in all retention related conversations, meetings, and brainstorms including changes to the business, strategy, product and brand. Be the expert on the member journey for active subscribers; develop a deep data-driven understanding of the member mindset, behavior and how best to leverage it to decrease churn. Translate high-level initiatives into actionable go-to-market strategy and execution plan, driving cross-channel marketing plans from kick-off to launch. Create own roadmap of initiatives that deliver on retention KPIs that align with product, engineering, and marketing roadmaps. Build an exceptional team and own their output What You Should Have : You have demonstrated experience and success decreasing churn and increasing LTV through email, push and site. Experience developing lifecycle programs; comfortable with segmentation, automation strategy, marketing using digital channels (email, in app, push, etc.). Experience in Product Management / Product Marketing at a technology company or as an entrepreneur will be a huge plus Experience building / marketing cross-platform experiences (mobile, desktop, mobile web) Scrappy ability to get stuff done, roll up sleeves, and tackle something hands-on Experience developing and executing A/B tests to decrease churn, leveraging email, push and site initiatives.

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Client servicing manager

Founded 2012
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Navi Mumbai, Mumbai
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3 - 7 years
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Best in industry1 - 4 lacs/annum

As client services specialist, you will manage day to day communication, issue resolution, SLA adherence, payment collection, service feedback and identifying upsell and cross sell opportunities.

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Business Development Executive

Founded 2015
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Hyderabad
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0 - 3 years
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Best in industry1 - 2 lacs/annum

Greetings from DataAngle Technologies We are hiring the candidates for Business Development Executive Position. The Candidate should have the following skills Job Description : 1. Identifying new sales leads. 2. Acquiring new clients through our portal. 3. Researching the needs of other companies and finding key contacts. 4. Qualifying leads. 5. Reporting directly to manager. 6. Understanding the current situation and proceeding according to requirements. 7. Applying to various projects using given script and template. 8. Write proposals for projects. 9. Build and maintain client relationships. Note : 2016,2017,2018 passed outs only. DataAngle Technologies Private Limited

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Manager - Business Development

Founded 2016
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Hyderabad, Pune
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2 - 8 years
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Best in industry7 - 10 lacs/annum

- Work with Corporate Marketing & Business Development team and General Manager to develop strategies to drive new member acquisition, and meet revenue and occupancy targets.- Manage the flow of inquiries through the CRM process, and Business Intelligence for this channel.- Manage inbound enquiries, chat platform, outbound cold calls, as well as follow up with existing leads.- Work with Corporate Marketing & Business Development team to develop and manage creative assets such as Pictures deck, Sales collaterals, Website content, Email marketing, and more.- Oversee and drive local campaigns through various channels.- Engage validated leads through various content pieces, case studies, answering queries, and convert them to site visits. Furthermore, engage opportunity leads by analysing client requirements, tailoring responses accordingly, and hand-holding until signing and onboarding.- Attend industry functions, such as association events and conferences, and provide feedback and information on market, opportunities and trends.- Analyze performance metrics and develop comprehensive reporting on sales channels and sales funnel growth.Experience & Requirements :- 2+ years- experience in a business development or consulting role- Self- motivated and a genuine desire to learn new skills- Business, Marketing, Communications or related degree- Process Driven with an ability to hustle- Excellent communication skills & telephone etiquette KRAs of the role:- Lead enquiry experience from validation to on- boarding- Revenue and Occupancy targets- Inbound enquiry and Chats managed; Site visits arranged- Lead engagement, System & Process adherenceAbout The Hive :The Hive is a pan- India platform for entrepreneurs, freelancers and emerging enterprises. We provide plug & play workspaces that are inspiring, inherently collaborative and generative of new business opportunities. Combining our expertise in real estate, technology, design and community building, we are committed to challenge the convention in India and create a nationwide network (online and offline) of high- energy, high- amenity work environments that make our members more successful.With a fitness centre, rooftop bar & pool, suites & residences, spa & salon, cafe & microbrewery, plethora of shopping outlets and more, The Hive offers access to unmatched amenities that are thoughtfully curated and integrated with it. The Hive is redefining co- working spaces, allowing its members to integrate personal, professional and social lives in ways not imagined before.The Hive is a subsidiary of the Xander Group (www.thexandergroup.com), a leading emerging markets institutional investment firm focused on long term, value investing in the infrastructure, hospitality, entertainment, retail and real estate sectors.www.hiveworkspaces.com

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Business Development Executive

Founded 2015
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Mumbai
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1 - 3 years
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Best in industry3 - 5 lacs/annum

IndieFolio Network (IFN) is on the lookout for a Business Development Executive! As IFN’s BD executive, you will be responsible for end to end sales of our subscription based recruiter services. Your responsibilities would include : Identify and secure potential clients by cold-calling, e-mailing or direct meeting. Create and maintain positive client relationships to build business. Define and implement sales strategy and technique to establish goals. Perform up-selling and cross-selling of products to clients. Conduct effective sales presentation/demos for potential customers. Develop and maintain sales records of sales meetings, sales calls, new sales, closed sales, follow-up activities, etc. Provide excellent customer service by addressing and resolving customer queries/issues in a timely manner.

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Product Marketing Manager

Founded 2015
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Pune
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3 - 10 years
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Best in industry8 - 25 lacs/annum

We are looking for Enterprise SaaS Product Marketing Manager in Ad Tech domain to lead our outbound product marketing activities. You’ll be responsible for presenting our products in ways that will strengthen our brand and boost sales. For this role, you must be a creative and quantitative thinker. You should be familiar with various product marketing techniques, like storytelling, product messaging, email campaigns and pricing strategies. Your goal will be to develop and implement the most impactful plans to position and promote our products. • Studying the company’s products and their benefits for users • Develop product marketing strategies (pricing, advertising, product launching) • Craft compelling messages across marketing channels (landing pages, ad campaigns) • Work with various teams (design, content, acquisition, product, sales) to implement strategies • Evaluate projects using relevant KPIs and feedback from existing and prospective customers Responsibilities: • Collaborate with product management and marketing communications to develop product positioning and messaging that resonate with our target buyer personas. • Understand and document our buyer’s process and persona, including where they get information, and the who, what, when and why behind the decisions they make. Then drive changes to our sales and marketing processes based on what you learn. • Develop a marketing plan for the products you support in conjunction with our marketing team, including key activities and budgets to support the retention of existing customers and the acquisition of new customers. • Plan the launches of net-new products and releases of existing products and manage the cross-functional implementation of the plan. • Understand and support our sales channels; train them on the problems we solve for our buyers and users; develop internal tools and external collateral and teach them how and when to use it. Requirements: • 5+ years of product marketing experience with at least 2 years of experience in a market-facing role (e.g. delivering presentations to customers and prospects, conducting competitor analysis and market research) • Power user of networking tools such as LinkedIn, Twitter, and Reddit. • Exceptional ROI-tracking skills, able to prove what is or isn’t working. • Excellent people and management skills to interact with staff, colleagues, cross-functional teams and third parties. Team player! • Bachelor’s degree in business or marketing; MBA preferred. • Background in design and copy-writing is a plus.

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