Customer Relationship Management (CRM) Jobs

Explore top Customer Relationship Management (CRM) Job opportunities from Top Companies & Startups. All jobs are added by verified employees who can be contacted directly below.
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at Sunstone

3 recruiters
DP
Posted by kunjan saini
Gurugram
3 - 6 yrs
₹4L - ₹6L / yr
Marketing Automation
CleverTap
Product Marketing
Customer Relationship Management (CRM)
Marketing & Communication
+5 more

Roles and Responsibilities:


  • Responsible for marketing program development and execution, including segmentation, testing, and deployment, and continually evaluate these for improvements.
  • Maintain Marketing Automation integration with CRM and assist in the integration of additional platforms into the marketing automation software
  • Understand and evaluate campaign metrics and optimize campaign performance to align with organization’s goals..
  • Work with management to define KPIs, create reporting, analyze campaign performance. Create recommendations to improve campaigns continuously.
  • Manage marketing automation efforts and processes, proactively researching and implementing the latest best practices, strategies, and industry standards
  • Plan and perform A/B testing to define and execute enhancements to productivity, conversion rates, programs/campaign ROI, and sales growth
  • Support essential marketing operations initiatives  such as managing the lead lifecycle, lead scoring, lead nurturing, segmentation, and data cleansing
  • Ideate and solve for driving key metrics of student communication with the end-objective of ensuring 100% student awareness on all sessions and events, as well as driving attendance for sessions (delivery marketing)
  • Track communication CTRs and constantly optimize communication strategy to drive shared delivery outcomes
  • Analyze and optimize the frequency, quantum and mode of communication disseminated to the student



Requirements:


  • Graduation degree in any field; Post-graduate in Management is required if you have not worked with a start-up prior to this
  • 3-5 years of experience in marketing communications / product marketing with focus on driving new initiatives, setting up processes and team management
  • Working knowledge of and experience in using marketing communication tools (MoEngage, Clevertap, WebEngage, Netcore, Gamooga, etc.)
  • Right balance of analytical and creative bent of mind
  • Understanding of data structures, key metrics and ability to structure data to draw key insights
  • Hands-on experience in creating dashboards, power-point presentations, project plans in sheets/excel
  • Experience of working in cross-functional teams and managing senior stakeholders
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at Crelio Health

1 video
8 recruiters
DP
Posted by Amisha Tank
Pune
1 - 4 yrs
Best in industry
Customer Service
Customer Support
Business Process Outsourcing (BPO)
Communication Skills
Effective communication
+1 more
  • Location(s): Pune
  • Job Role: Customer Support Executive 

 

Responsibilities

  • Interact with users through a series of actions and answer all queries, and resolve issues via chat.
  • Maintain and update records for daily queries and escalation.
  • Support the roll-out of new application features.
  • Troubleshoot systems, and network problems, diagnosing and solving software issues at users' end.
  • Escalate problems that cannot be fixed at tier-one support and update users on the status of problems.
  • Assist with high-severity requests or issue escalations as needed.

Requirements

  • Must be a graduate in any stream. 
  • Effective written and spoken English communication skills.
  • Must be Articulate and Spontaneous in Active conversations to handle tough situations.
  • Ability to recognise the sensitive nature of issues and maintain confidentiality.
  • Should be swift in typing speed and grammatically conscious with formal mannerisms in written formats of communication.
  • The willingness and curiosity to learn new environments and develop new skills.
  • A high degree of intensity, follow-through, and collegiality.
  • Strong attention to detail with an ability to organize, prioritize and manage multiple tasks in a timely manner.
  • Ability to thrive in high-demand, high-pressure situations.
  • Should be flexible in working on the US- Time Zone

 

About CrelioHealth:
CrelioHealth (formerly LiveHealth) is an IT product company in the Health care domain. We are an almost decade-old IT product organisation.
We are a flourishing, Open & Flexi culture organisation with a youthful team.
We are a group of young enthusiasts who are passionate about building the best line of products in healthcare diagnostics. Our product is LIMS & CRM used for Pathology Labs & Hospitals.

Our Product -

  1. CrelioHealth LIMS - Web-based LIMS (Laboratory Information Management System) and RIS (Radiology Information System) solution for automating your processes & managing the business better
  2. CrelioHealth CRM- Patient booking and engagement tool to take patient experience to the next level.
  3. CrelioHealth Inventory - Online platform to manage your lab inventory, stock, and purchases

 

Org link -  https://creliohealth.in/

 

We are voted as the #14 rank in G2’s List of Best Software Sellers for 2021.CrelioHealth (formerly LiveHealth) is a cloud-based LIS and RIS solution that enables Laboratory staff, doctors, and patients to easily access and manage medical information using the same platform. Find out more at  https://creliohealth.com/  or get updates on  https://blog.creliohealth.in CrelioHealth for Diagnostics

Blog - CrelioHealth for Diagnostics

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Bengaluru (Bangalore)
1 - 3 yrs
₹3L - ₹12L / yr
Business Development
Sales
Communication Skills
Effective communication
Customer Relationship Management (CRM)
+1 more
A Business Development Representative (BDR) for Socly.io is responsible for identifying and qualifying potential customers for the company's software solutions. This may involve conducting research, reaching out to potential customers through email or phone, and scheduling appointments for sales representatives to follow up with leads. The BDR will also work closely with the sales and marketing teams to develop and implement strategies for generating new business. Other responsibilities may include tracking and reporting on sales activities, providing customer feedback to the product development team, and maintaining accurate records in the company's CRM system. The BDR must have excellent communication and interpersonal skills, as well as the ability to multitask and prioritize effectively.
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at Clootrack

1 video
4 recruiters
DP
Posted by Sakshi Gupta
Remote only
1 - 5 yrs
₹8L - ₹14L / yr
Sales
Business Development
Communication Skills
Effective communication
Data Analytics
+5 more

What would you be doing?

- A strong pipeline is the key to successful sales and the SDR is a critical contributor to the pipeline growth

- Outbound Prospect via various channels including phone, email, social, and video.

- Prospect for the right prospects within the North American region

- Qualify and convert inbound leads

- Create qualified opportunities 

- Campaign and event follow-up

- Prospect at C-level, VP and Director levels

- Effectively articulate the value of our solution to both technical and non-technical buyers

 

Qualifications :

- Experience req.- 1-5 yrs in US SAAS Sales, Comfortable with US shifts.

- US Calling experience is a must to have.

- Experience in working in Data Analytics or Enterprise SAAS is Strongly Preferred

- A demonstrable track record of exceeding targets Strongly Preferred

- Experience in working in a fast-paced, metrics-driven sales environment Strongly Preferred

- Passionate and driven to excel in a startup environment Required

- A fast learner who is always looking to improve and grow Required

- Strong communication skills (both written and verbal) - Required

- Confident, outgoing personality who can drive pipeline activity over the phone - Required

- Must be able to work well with others as part of a team - Required

- Outbound calling experience in a corporate environment Preferred

- Microsoft Office and Hubspot CRM experience - Preferred

- Software sales experience desirable

- Eagerness to grow fast in the sales organization preferred

 

Perks :

  • 5 days working

  • Good growth

  • Learning opportunities

  • Helpful colleagues

  • Happy working environment

  • Health insurance

  • Internet allowance

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at Keka

1 video
9 recruiters
DP
Posted by Akshita Kochar
Hyderabad
1 - 5 yrs
₹5L - ₹6L / yr
Sales
Business Development
Sales strategy
Customer Relationship Management (CRM)
Communication Skills
+2 more

About the job

We’re looking for a result-driven SDR to actively seek new business opportunities, and engage and build relationships with potential customers in the international market. You will provide complete and appropriate solutions/options for every potential customer to boost top-line revenue growth, customer acquisition levels, and profitability.

 

Responsibilities

 

· Contact potential prospects through cold calls and emails

· Present our company to potential prospects · Identify prospect's needs and suggest appropriate products/services

· Build long-term trusting relationships with prospects

· Proactively seek new business opportunities in the market

· Set up meetings or calls between (prospective) customers and Sales Executives

· Report to the Sales Manager on sales results

 

Requirements

 

· 2-3 years of Sales Development Representative, Sales Account Executive, or similar role in the US/UK process

· Hands-on experience with multiple sales prospecting techniques like cold calling, cold emailing, and social outreach (LinkedIn and Other professional platforms)

· Track record of achieving sales quotas

· Experience working with a CRM (HubSpot)

· Fair understanding of sales performance metrics

· Excellent communication and negotiation skills

· Ability to deliver engaging conversations and presentations

· Qualifying leads from marketing campaigns as sales opportunities

· Contacting potential prospects through cold calls and emails

· Presenting the company to potential prospects

 

US: 6 PM to 3 AM (IST)

UK: 2 PM- 11 PM (IST)

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at VAYUZ Technologies

1 video
4 recruiters
DP
Posted by Shraddha Jain
Remote only
3 - 4 yrs
₹10L - ₹12L / yr
MongoDB
Relational Database (RDBMS)
Deluge
Zoho Work-Drive
Zoho One
+3 more

Skills  

  • Experience in building or implementing requirements on ZOHO CRM plus products, Zoho Creator, Zoho Projects, Zoho Work-drive, Zoho one 
  • Experience in writing Zoho custom functions, with a deep understanding of Deluge, preferred 
  • Experience and knowledge of relational databases including work with MongoDB, or other common RDBMS 

Job Responsibilities 

  • Deliver technology solutions that are critical to the day-to-day operations and continued growth of the business 
  • Participate in requirements-gathering sessions with business users 
  • Document requirements for new features, data capture, process functions, reports, and training 
  • Functional and System Knowledge 
  • CRM customization and assisting CRM Implementation 
  • Scripting/Configuring in Zoho CRM / Creator / Desk and other Zoho apps 
  • Writing custom functions/ basic integrations/testing and implementing extensions custom functions for ZOHO CRM, Creator, and other Zoho Apps 
  • Configuring APIs integration with various systems and Zoho Testing, creation of screens, functionality, and UI in Zoho Creator. 
  • Understand system integrations and dependencies 
  • Analyze the impact of changes on systems and integrations 
  • Process mapping and workflow creation 
  • Must have a Functional & Technical Understanding of Zoho applications. 
  • Managing all Zoho applications for internal teams including - workflows, knowledge base setup, and user access management. 
  • Understand requirements by function and setup processes in Zoho 
  • Ensure smooth running of existing applications and handle any kind of challenge being faced by the team 
  • Setup knowledge for users by the team, to learn and execute their set of processes 
  • Identify opportunities for integration with external apps 
  • Act as internal Zoho Support/Zoho creator desk to troubleshoot queries/issues 
  • Train users to utilize their specific Zoho apps for their use case 
  • Planned, implement, and manage process change initiatives with respective department heads. 
  • Configuration of core Zoho Applications like CRM, Desk, Creator, Project, Campaign, etc. 
  • Act as internal Zoho Support desk to troubleshoot queries/issues. 
  • Conduct monthly reviews with teams to understand adoption/improvements 
  • Plan, implement, and manage process change initiatives with respective department heads 
  • Use data and reports to make evidence-based decisions to increase Zoho adoption 

Desired Candidate Profile 

  • Excellent communication skills. 
  • Minimum 3 years experience in Zoho Application. 
  • Hands-off experience/inclination to work with Zoho applications. 
  • Configuration on Zoho CRM, Desk, Project 
  • Workflow / Custom Functions / Blueprint configuration on Zoho. 
  • Understanding of Business Processes
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DP
Posted by Krishna Shukla
Pune
0 - 7 yrs
₹4L - ₹10L / yr
Sales
Business Development
Communication Skills
Effective communication
Lead Generation
+4 more

We are looking for an ambitious and energetic Business Development Manager to help us expand our clientele and revenue growth targets by keeping our company competitive and innovative working closely with the revenue team.


Skills:

 

  • Need to be a target oriented.
  • Strong business sense and industry expertise (preferable not mandate)
  • Should be strong in analyzing and negotiation skills
  • Graduates/PGDBA/PGDM/MBA or equivalent with good grades.
  • Candidates who have completed certification courses related to sales/marketing can also apply
  • Excellent verbal and written skills.

 


Responsibilities:


 

  • Should be responsible for achieving individual targets.
  • Promote the company’s products/services addressing or predicting clients’ objectives
  • Prepare sales contracts ensuring adherence to law-established rules and guidelines
  • Keep records of sales, revenue, invoices etc.
  • Provide trustworthy feedback and after-sales support
  • Build long-term relationships with new and existing customers
  • Develop entry-level staff into valuable salespeople
  • Extremely organized, highly efficient, and motivated to work independently.
  • Closes sales by building rapport with potential accounts; explaining service capabilities; overcoming objections; preparing contracts.
  • Responsible for lead generation through exhaustive Market Research, out bound cold calling, target account selling, email campaigns and social media.
  • Experience in developing an outbound pipeline from the ground up.
  • Excellent verbal and written skills with impeccable presentation skills.
  • Meet monthly and quarterly leads and revenue objectives.
  • Should have minimum 4 years of experience in international markets preferably the US and UK markets.
  • Demonstrate expert knowledge of Machintel’s service lines and value proposition.
  • Report on the status of accounts and transactions.
  • Proficiency in MS Office and CRM software (e.g. Salesforce)

 


Qualification:


 

  • MBA Marketing

 



Shift: Night

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at Crelio Health

1 video
8 recruiters
DP
Posted by RUTUJA DANDNAIK
Pune
2 - 9 yrs
₹3L - ₹8L / yr
Customer Success
Account Management
Customer Retention
Customer Relationship Management (CRM)
Analytical Skills
+2 more

Job Role - Customer Success Manager - Growth

Location - Pune

 

Responsibilities:

  • Ensure customer satisfaction by advising customers on configurations that may favourably impact performance.
  • Advise product development of recurring issues.
  • Provide post-sale technical support services to customers, including troubleshooting, problem resolution and training to customers.
  • Handling Customer Plan renewal, Plans to pitch etc.
  • Handling customer re-escalation, and smooth transitions between customers and organisation.

Requirements:

  • Minimum 2 years experience as a Customer Success Manager, with a proven track record of handling customers, solving issues and executing projects.
  • Good communication Skills.
  • Ability to Analyse Data- Have an eye for surveys and customer research. 
  • Need to be organised, to be able to organise thoughts and implement actions.
  • Proactive Problem Solver
  • Cheerful, Optimistic go-getter.
  • Self-starter and a good team player.
  • Eager to learn and execute the new processes for us.
  • Communication should be excellent
  • Ready to work in the US shift zone

 

About CrelioHealth:
CrelioHealth (formerly LiveHealth) is an IT product company in the Health care domain. We are an almost decade-old IT product organisation.
We are a flourishing, Open & Flexi culture organisation with a young team.
We are a group of young enthusiasts passionate about building the best line of products in healthcare diagnostics. Our product is LIMS & CRM used for Pathology Labs & Hospitals.

Our Product -

  1. CrelioHealth LIMS - Web-based LIMS (Laboratory Information Management System) and RIS (Radiology Information System) solution for automating your processes & managing the business better
  2. CrelioHealth CRM- Patient booking and engagement tool to take patient experience to the next level.
  3. CrelioHealth Inventory - Online platform to manage your lab inventory, stock, and purchases

Org link -  https://creliohealth.in/

We are voted as #14 rank in G2’s List of Best Software Sellers for 2021.CrelioHealth (formerly LiveHealth) is a cloud-based LIS and RIS solution that enables Laboratory staff, doctors, and patients to access and manage medical information using the same platform easily.

Find out more at  https://creliohealth.com/  or get updates on  https://blog.creliohealth.in  CrelioHealth for Diagnostics

Blog - CrelioHealth for Diagnostics

Read more

at Clootrack

1 video
4 recruiters
DP
Posted by Sakshi Gupta
Remote only
8 - 18 yrs
₹20L - ₹30L / yr
Sales
Sales management
Direct sales
Enterprise Sales
Customer Relationship Management (CRM)
+2 more

RESPONSIBILITIES:

  • Drive sales, aggressively expand the customer base and generate new revenue

  • Build and maintain strong relationships with senior executives at Enterprise and Medium-size businesses in the US

  • Lead  client presentations to C-level executives, including information discovery sessions, product demonstrations and proposals

  • Engage with prospects to understand their unique and specific pain points and produce compelling business cases to meet their needs

  • Contact potential prospects from personally-generated research to build a robust sales pipeline

  • Develop and implement a scalable sales process from prospecting/demand generation through contract execution

  • Hire, train and lead a team of high-performing SDRs, Customer Success Reps, and Account Executives as the company grows

  • Work with internal team members to ensure successful onboarding and implementation for new clients

  • Leverage CRM data to construct, forecast, and manage sales activity and drive pipeline to meet revenue targets and company goals

  • Collaborate with internal product teams and provide feedback from the field to help shape future development

  • Work closely with the Leadership Team to provide input on the growth of the business and align revenue strategy with overall company objectives

Qualifications

REQUIREMENTS AND QUALIFICATIONS:

  • Minimum of 8 years of experience in B2B/Enterprise software sales with an emphasis on SaaS sales

  • Record of meeting or exceeding sales quotas 

  • Demonstrated ability to develop and lead a high-performing sales team 

  • Experience with both inside and outside sales, including lead generation and outbound prospecting

  • Passion, drive and the desire to be a part of a growing team that makes a difference for both the company and our clients

  • Exceptional in-person, verbal and written communication skills are a must (comfortable presenting alone in front of large groups)

  • Ability to work in an entrepreneurial work environment where self-motivated individuals succeed

  • Established relationships with Senior and C-level executives

  • Bachelor’s or Master’s degree in business or a related field

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at Pixel web solutions

3 recruiters
DP
Posted by suvetha K
Madurai
1 - 4 yrs
₹1.8L - ₹4.8L / yr
Lead Generation
Sales
Customer Relationship Management (CRM)
MS-Office
Marketing
+3 more

Greetings from PIXEL WEB SOLUTIONS....!!!

Pixel Web Solutions is a global Web / IT Servicing Company with a strong team of technical and professional expertise. We believe in Innovative Solutions that turn business idea into achievable goals. We work on a wide array of technologies that can provide sustainable and long-term business solutions. With more than 9+ Yrs of experience in global IT markets, we have curved ourselves to adapt to leading & cutting-edge technologies.

Job Description


1) Reaching out to C-level executives through business directories, LinkedIn messages, and emails to generate interest in our company's products and services.

2) Setting up appointments for the sales team

3) Profiling and qualifying prospects based on their role, designation & service line, shortlisting companies based on industry, geography, revenue, employee strength, and vertical

4) Conduct extensive and meticulous secondary research on companies and individuals using different market research tools like LinkedIn, Zoom Info, etc.

5) Proficient in MS Office (Word, Excel, Outlook, PowerPoint)

6) Functional understanding of any CRM tool

7) Experience in generating leads via email, LinkedIn, and business directories

8) Has handled market research activities for lead generation (company research, customer analysis, etc.)

9) Coordination with the content team to prepare materials for webinars, podcasts, press releases, etc.

10) Ability to lead the team of lead generation executives


For further clarification reach out to  80-98-22-23-30, 91-50-13-51-32(Call/Whatsapp/ 04-52-43-65-40-9

 

Additional information

POSITION NAME: Lead Generation

EXPERIENCE: 1 to 4 Years

SALARY: As per market Standard

LOCATION: Madurai

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at Fretron

1 recruiter
DP
Posted by Shivani Pal
Gurugram
2 - 3 yrs
₹5L - ₹7L / yr
Customer Success
Account Management
MS-Excel
Client Management
Communication Skills
+2 more

Roles and Responsibilities: 

 

  • Assist the Customer Success (CS) Team in managing clients to the best of their abilities.   
  • Working with the CS team for each of the Client's life-cycle stages i.e. Onboarding, Adoption, Engagement, Data analysis, Value Delivery (regular and custom reports, business analysis)  
  • Clearly communicate and guide customers on their product journey as a trusted advisor 
  • Actively manage the customer relationship and the lifetime value of clients across a large and diverse assigned customer base.   
  • Renew long-term customer contracts, ensure timely renewals, and work with the Sales team to discover new up-sell opportunities.   
  • Be the voice of the customer.   
  • Maintain proactive, regular contact within accounts to maximize their success and usage, as well as additional revenue opportunities.   
  • Raise open issues with cross-functional teams and drive resolution in a timely manner.   
  • Training customers, driving adoption of the product and measuring and monitoring the product features that customers find meaningful.   
  • Support and coordinate with the operations team and other stakeholders to ensure seamless delivery to customers.   
  • Coordinate with finance teams for billing. 

Requirements 

  • Strong written and verbal communication skills.   
  • Minimum 2 years of experience in the Customer Success Domain. Experience in B2B software products would be preferred.   
  • Ability to work well and thrive in a team environment.   
  • Excellent command of MS Office or equivalent suite, especially Excel/Spreadsheets.   
  • Should be of proactive nature and hardworking.  


 Location : Gurgaon(Onsite)

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DP
Posted by Vikas Karottra
Indore
2 - 5 yrs
₹3L - ₹10L / yr
Core PHP
Laravel
Customer Relationship Management (CRM)
PHP
MySQL
+4 more
Job Description:

•Build efficient, testable & reusable Modules.
•Being Innovative to accept new tech trends.
•Knowledge of API, Core PHP, Laravel, CodeIgniter etc.
•Collaborate with other team members and stakeholders.
•Strong understanding of database concepts, methodologies, source control and bug tracking.
•Presenting ideas for system improvements
Can Easily Establish CRM From Scratch to Advance Level.


Requirements:-

At least Should be Having Best Knowledge of PHP and its all framework and Libraries
Bachelors Must Master's recommended
Certification Course is a must there
Good Problem-Solving Skills
Good Client Handling Skills
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at WittyPen

1 video
2 recruiters
DP
Posted by Akshit Puri
Remote only
2 - 4 yrs
₹5L - ₹8L / yr
Inside Sales
B2B Marketing
Customer Relationship Management (CRM)
Sales presentations
Communication Skills
+2 more

Location - Bangalore, India

Work mode  - remote

 

We’re hiring a Business Development Representative to join our sales team to help WittyPen scale its B2B customers belonging to multiple sectors including SaaS, finance, healthcare, lifestyle and edtech. The ideal candidate should be located in Bangalore and hold 2+ years of experience in B2B sales in the SaaS and Tech sector.

WittyPen is a platform that helps hundreds of businesses get quality content from freelance writers across the world. We are building features and products to help businesses scale their content creation seamlessly, and also let content writers earn well from wherever they are in the world. 

 

About the role

As a Business Development representative, you will be working as a part of our sales team to increase acquisition of B2B customers from multiple sectors including software, finance, healthcare, edtech and lifestyle. You will be responsible for the complete sales process -  from prospecting to acquisition of new customers.

Your responsibilities will include:

  • Conducting market research and contacting potential clients
  • Communicating and providing a demo of our value proposition to prospective clients
  • Helping customers get on board and maintaining regular relationships
  • Measuring sales numbers and reaching targeted revenues
  • Working with the Operations team to ensure quality deliverables
  • Submitting weekly reports on the progress of work

 

 

About You

As a Business Development representative at WittyPen, you are expected to possess at least 2 years of experience working in sales with B2B software or tech companies. Additionally, you should have excellent communication skills and knowledge about multiple sales tools including CRM and Sales Outreach Autmoation tools. 

Below are the skills/requirements which would make you a good fit for this job:

  • At least 2+ years of experience in B2B selling in Technology, SaaS, or Marketing Agencies
  • Excellent English communication skills - spoken and written
  • Ability to manage and use CRM
  • Ability to use Sales Outreach Automation tools
  • Understanding of Inbound or Inside sales approach
  • Understanding of B2B sales approach
  • Capability of prospecting and relationship management
  • Understanding of Content marketing will be a plus
  • Skilled and forecasting revenues and reaching goals
  • Expert at using MSOffice tools

Benefits and work life

This is a remote, full-time (40-hour per week) position and you can choose your own work hours between 10am-8pm. You should be located in Bangalore, India, and be available for attending physical meetings with current and potential clients. 

We believe in working asynchronously and don't believe in you being online for a fixed time period every day. We don't track work hours either. What we only expect is that the work allocated to you should be completed before deadlines. We are stringent with deadlines.

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at Appknox

1 video
12 recruiters
DP
Posted by Amrita Panigrahy
Remote, Bengaluru (Bangalore)
1 - 2 yrs
Best in industry
Technical support
Customer Support
Customer Relationship Management (CRM)
Technical Writing
Account Management
+2 more

A BIT ABOUT US

Appknox is one of the top Mobile Application security companies recognized by Gartner and G2. A profitable B2B SaaS startup headquartered in Singapore & working from Bengaluru.

The primary goal of Appknox is to help businesses and mobile developers secure their mobile applications with a focus on delivery speed and high-quality security audits.

Our business includes Fortune 500 companies with Major brands spread across regions like India, South-East Asia, Middle-East, Japan, US, and expanding rapidly. 

The Opportunity

  • Appknox is looking to hire a Technical Account Manager to manage a portfolio of current customers.
  • In this role, your primary responsibility is to ensure our services are delivered to the customers on the committed timeline
  • Our ideal candidate should have at least 1 year of experience in working with customers in Technical Support / Customer Success / Account Management.

What An Ideal Candidate Would Look Like:

  • Has excellent communication skills.
  • Has to have experience in Project management & working with multiple teams to ensure commitments are delivered on time.
  • Good to have experience in upselling & cross-selling.
  • Be the customer's voice in the company to ensure they get maximum value from upcoming product features.

 

Work Expectations

Within 1 month

You should have a complete hold of the product and the value customers are getting from it.

Understand how security testing happens and engage with customers using Hubspot and Hubspot Tickets.

Within 3 months

You need to have a clear understanding of onboarding customers and engaging and resolving their queries. 

Engage and get reviews from customers to post every

successful delivery. Understand how to

build the engagement pipeline for each of the customers you are owning and document all engagements.

Within 6 months

You should have discipline and document all of the ongoing discussions. 

Take up new objectives to smoothen customers' experience and internal team’s process.


Personality traits we really admire:-

  • A confident and dynamic working persona, which can bring fun to the team, and a sense of humor, is an added advantage.
  • Great attitude to ask questions, learn and suggest process improvements.
  • Has attention to detail and helps identify edge cases.
  • Highly motivated and coming up with fresh ideas and perspectives to help us move towards our goals faster.
  • Follows timelines and absolute commitment to deadlines.

Interview Process - would be team specific

  • Round 1 – Assignment
  • Profile Evaluation with HR
  • Round 2 – Interview with our Technical Account Manager
  • Round 3 – Interview with the Delivery Manager & the Director of Customer Success
  • Round 4 – Interview with leadership team member

Compensation

  • As per Industry Standards

  • We prefer that every employee also holds equity in the company. In this role, you will be awarded equity after 12 months, based on the impact you have created.

Please be aware that all your customers are Enterprises and Fortune 500 companies.

Why Join Us:-

  • Freedom & Responsibility: If you are a person who enjoys challenging work & pushing your boundaries, then this is the right place for you. We appreciate new ideas & ownership as well as flexibility with working hours.
  • Great Salary & Equity: We keep up with the market standards & provide pay packages considering updated standards. Also as Appknox continues to grow, you’ll have a great opportunity to earn more & grow with us. Moreover, we also provide equity options for our top performers.
  • Holistic Growth: We foster a culture of continuous learning and take a much more holistic approach to training and develop our assets: the employees. We shall also support you all on that journey of yours.
  • Transparency: Being a part of a start-up is an amazing experience one of the reasons being the open communication & transparency at multiple levels. Working with Appknox will allow you to experience it all firsthand.
  • Health insurance: We offer health insurance coverage up to 5 Lacs for you and your family including your parents.
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at TheCodeWork

2 recruiters
DP
Posted by Ashish Singh
Bengaluru (Bangalore)
3 - 5 yrs
₹5L - ₹8L / yr
Sales
Sales management
Sales Operations
Inside Sales
Sales strategy
+1 more

Responsibilities:

· Hunt for new business acquisitions internationally and in India for the offerings of the web, software, and, digital marketing services, & handling the complete sales lifecycle.

· Generating International prospects and valued Indian clients for the company through LinkedIn communication, email communication & outreach programs, & cold calling.

· Represent company service offerings positively and professionally. Acquisition of new clients, predicting clients’ objectives.

· Preparing and sending quotes and proposals, closing the deal, and building rapport.

· Ensure quality of service by developing a thorough and detailed knowledge of technical specifications and other features of employers' systems and processes, and then documenting them.

· Arrange business meetings with potential and existing clients on the phone, by email, and in person if necessary.

· Handling client questions, inquiries, and complaints.

· Develop a growth strategy focused both on financial gain and client satisfaction.

· Conduct research to identify new markets and client needs using sales methodology.

· Building and maintaining a CRM database.

· Build long-term relationships with new and existing clients.

· Provide trustworthy feedback and after-sales support

· Meeting sales targets.

· Participating in sales team meetings.

· Develop entry-level staff into valuable salespeople

Read more

at GoKwik

5 recruiters
DP
Posted by Yash Bhati
Remote only
1 - 3 yrs
₹5L - ₹11L / yr
Customer Success
Key account management
Customer Relationship Management (CRM)
MS-Excel
Technical analysis
+1 more

Responsibilities:

  1. Analyze the impact of change on conversion rates, returns by running various A/B experiments for merchants
  2. Generating actionable Insights through analysis of key metrics across functions
  3. Identify the root cause through deep analysis of data to reach a point where actionable solutions can be designed
  4. Build long-lasting value-based relationships with partners and create GoKwik Champions
  5. Define, track, measure and report key metrics that need to be monitored to improve Partner's conversion rates
  6. Devise mechanisms for control, performance monitoring, and reporting to internal stakeholders
  7. Assist in investigating and drafting cost / benefit analysis and business requirements showcasing potential solutions for business initiative
  8. Working cross-functionally with business teams to ensure development and implementation of programs as per timelines.
  9. Build knowledge in a specific segment or function through proactive market research. Highlights key trends and insights to drive innovation and growth for GoKwik and our merchant partners. Is able to think about actionable vs. non-actionable insights.

 

Requirements:

  1. Experience in working on a B2B SaaS Product in a customer facing role
  2. Experience defining requirements and using data and metrics to draw business insights
  3. Experience making business recommendations and influencing stakeholders
  4. 1+ years relevant experience in financial/business analysis
  5. High Comfort with Excel
  6. Experience making business recommendations and influencing stakeholder=
  7. 3-4 years of Work exposure of working with data rich environments like Ad-Tech, Fin-Tech, E-Commerce Business Analysis
  8. Experience in developing requirements and formulating business metrics for reporting, familiarity with Metabase, Excel
Read more

at Learnyst Insight Private Limited

1 video
9 recruiters
DP
Posted by Ranjan Kumar
Bengaluru (Bangalore)
2 - 5 yrs
₹4L - ₹7L / yr
Business Development
Sales
Inside Sales
Direct sales
Customer Relationship Management (CRM)
+3 more
Job Role - Product Expert Specialist
Company - Learnyst Insight Pvt. Ltd.
Location - Bangalore
Start Date - Immediately
CTC - 4 To 7 LPA

About Learnyst
===========
We are Nasscom 10K startup and Amazon technology partner with many paying customers with great market traction We help educators to sell courses on their websites & mobile learning apps. We are building Shopify for education. We want to make quality education affordable, easily accessible, and engaging.

Nice, but what do we do, We provide complete technology solutions and marketing guidance required for educators to sell courses on their branded web and mobile learning apps. Using Learnyst, educators can grow their academy online. For more information, please visit https://www.learnyst.com


Responsibilities
===========
1. Profiling of leads basis their interests and qualifying them based on eligibility for our various offerings over phone calls and emails
2. Asking potential customers questions to ascertain their potential needs
3. Managing sales process and working on CRM
4. Identifying new channel partners/business networking
5. Working closely with the manager or assigned staff member and completing all allocated tasks.
6. Conducting website research or gathering information through various tools.
7. Updating documents and sales records
8. Reviewing sales performance
9. Observing and carrying out sales processes
10. Identifying potential weaknesses and offering improvement suggestions.
11. Keeping a log of everything learned and delivering presentations to staff and other stakeholders.
12. Work on strategies to increase digital sales.

Qualifications
==========
1. Bachelors/Master's degree. (B-Tech, BE, MBA)
2. 2-5 Years of Relevant work experience in business development  (mandatory)
3. Good communication & presentation skills, both verbal and written in English.
4. Sense of ownership/accountability.
5. Good knowledge of computer science or engineering is preferred.
6. Knowledge of digital marketing (Content marketing, SEO, social media marketing, etc) is a big plus.
7. Experience in full sales cycle including deal closing Demonstrated sales success.
Read more

TimelyAI - Shopify 2.0 for time-based services

Agency job
via Qrata by Blessy Fernandes
Remote only
1 - 7 yrs
₹6L - ₹15L / yr
Sales
Business Development
Customer Relationship Management (CRM)
B2B sales
MS-Office
+2 more

We are seeking a highly motivated and experienced Sales Representative to join our team. The Sales Representative will be responsible for selling our product to local businesses in the United States. This individual will be responsible for developing and maintaining relationships with new and existing clients, as well as identifying and pursuing new sales opportunities. The ideal candidate will have a proven track record of success in sales and a strong ability to build and maintain relationships with clients.

 

Key Responsibilities:

  • Identify and pursue new sales opportunities with local businesses in the United States
  • Develop and maintain relationships with new and existing clients
  • Understand the needs of potential and current clients and tailor product presentations and demonstrations accordingly
  • Collaborate with the marketing team to develop and implement sales strategies
  • Meet or exceed sales targets and goals
  • Stay up-to-date on industry trends and changes, as well as new products and services offered by the company
  • Attend industry events and conferences to network and generate leads

 

Qualifications:

  • 2+ years of sales experience, preferably in the B2B space
  • Proven track record of success in sales
  • Strong communication and relationship-building skills
  • Self-starter with the ability to work independently
  • Proficiency in Microsoft Office and CRM systems
  • Bachelor's degree in business, marketing, or a related field (preferred)

We are an equal opportunity employer and welcome candidates of all backgrounds to apply.

Read more

at TransFi

1 recruiter
DP
Posted by Sid R
Mysore
1 - 5 yrs
₹5L - ₹10L / yr
Customer Relationship Management (CRM)
Customer Support
Technical support

We are seeking a highly motivated and skilled Social Media Marketing and Analytics Specialist to join our team. The ideal candidate will have a strong background in Facebook marketing, Google Analytics, market research, and customer support. They should also be fluent in English and have a proven track record of managing and growing social media accounts.

Key Responsibilities:

  • Develop and execute social media marketing campaigns to increase brand awareness and drive website traffic.
  • Use Facebook and other social media platforms to engage with customers and generate leads.
  • Monitor and analyze website traffic and social media metrics to evaluate the effectiveness of campaigns and identify areas for improvement.
  • Use Google Analytics to track key metrics such as bounce rate, time on site, and conversion rate.
  • Conduct market research to understand industry trends and consumer behavior.
  • Respond to customer inquiries and provide excellent customer support through social media channels.
  • Collaborate with cross-functional teams to ensure a cohesive and effective social media strategy.
  • Stay up-to-date with the latest social media marketing trends and technologies.

Qualifications:

  • Strong background in Facebook marketing and other social media platforms.
  • Strong analytical skills and experience using Google Analytics.
  • Experience conducting market research and understanding consumer behavior.
  • Excellent written and verbal communication skills in English.
  • Proven track record of managing and growing social media accounts.
  • Strong customer service skills and experience in customer support.
  • Strong attention to detail and ability to work in a fast-paced environment.
  • Strong problem-solving and critical thinking skills.
  • Bachelor's degree in marketing, communication, or a related field is preferred.

The role is a full-time position and offer competitive compensation package.

Read more

at Perky

2 recruiters
DP
Posted by Vaibhav Asthana
Remote, Goa, Panaji
3 - 7 yrs
₹5L - ₹12L / yr
Sales
Inside Sales
Outreach
Communication Skills
Prospecting
+1 more

We are seeking a highly motivated and experienced Inside Sales Representative to join our fast-growing influencer marketing startup. The successful candidate will be responsible for prospecting, qualifying, and closing new business opportunities to drive revenue growth.


Key Responsibilities:

  • Identify and qualify potential clients through research and outbound calls
  • Manage a sales pipeline and maintain accurate records of all sales activities
  • Develop and present compelling sales proposals and presentations
  • Collaborate with the team to develop and implement lead-generation campaigns
  • Meet and exceed sales targets and quotas
  • Stay up-to-date on influencer marketing industry trends and best practices
  • Develop and present customized advertising solutions to clients that align with their marketing objectives


Qualifications
:

  • Proven track record of success in an inside sales role
  • Strong communication and negotiation skills
  • Experience with CRM software and sales tracking tools
  • Ability to work in a fast-paced startup environment
  • Strong understanding of the influencer marketing industry
  • Bachelor’s degree in marketing, business or related field (preferred)

This is an exciting opportunity to join a rapidly growing company at the forefront of the influencer marketing industry. If you are passionate about sales and have a proven track record of success, we want to hear from you.

Read more
Surat
0.6 - 1 yrs
₹1.8L - ₹3L / yr
Business Development
Sales
Corporate Communications
Presentation Skills
Customer Relationship Management (CRM)
+3 more
Roles & Responsibilities:
1. Conduct market research to identify selling possibilities and evaluate customer needs
2. Actively seek out new sales opportunities through cold calling, networking and social media
3. Set up meetings with potential clients and listen to their wishes and concerns
4. Prepare and deliver appropriate presentations on products and services
5. Create frequent reviews and reports with sales and financial data
6. Ensure the availability of resources for sales and demonstrations
7. Participate on behalf of the company in exhibitions or conferences
8. Negotiate/close deals and handle complaints or objections
9. Collaborate with team members to achieve better results
10. Gather feedback from customers or prospects and share with internal teams

 

Requirements and skills
1. Proven experience as a Sales Executive or relevant role
2. Proven experience of Sales on Freelancing Platforms.
3. Proficiency in English
4. Excellent knowledge of MS Office
5. Thorough understanding of marketing and negotiating techniques
6. Fast learner and passion for sales
7. Self-motivated with a results-driven approach
8. Aptitude in delivering attractive presentations

 

 

 

Read more

at Team Pumpkin

3 recruiters
DP
Posted by Thriveni GS
Bengaluru (Bangalore)
3 - 5 yrs
₹6L - ₹8L / yr
Account Management
Client Servicing
Client Management
MS-Office
Customer Relationship Management (CRM)
JOB DESCRIPTION:
We are looking for an amazingly talented client Servicing/account management individual who can join our dream team and help us by becoming an unbreakable link between our esteemed clients and our internal teams.
 
WHAT WILL YOUR CORE PURPOSE BE?
  • Creating a positive onboarding experience for new clients.
  • Manage daily activities and tasks for clients by Line Manager
  • Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings.
  • Responding to clients' requests as they arise in real time
  • Maintaining an accurate record of all necessary documents pertaining to the brand.
  • Coordinate with various internal teams to deliver Creative, Data Analytics, Tech and Operational Services
  • Develop a relationship with clients and manage their expectations (Kudos if you can balance the two together!)
  • Upsell! Always be on a lookout to identify opportunities and convert them to grow revenue
  • Ensure that projects are completed on time and within budget.
  • Coach and support team members to help them meet departmental goals
  • Take responsibility for the quality of work, the accuracy of brief and the team’s output
  • Maintain weekly, fortnightly and monthly reports
  • Meeting clients to discuss strategy and report on progress
  • Keep ahead of industry’s developments and apply best practices to areas of improvement ⮚ Maintain an orderly workflow according to priorities
 
BECOME A PEOPLE’S PERSON!
  • Exhibit strong leadership skills and motivate-inspire your team members
  • Stick to the client’s brief and the agreed process to deliver effectively
  • Utilize your team’s productivity keeping the Scope Of Work and allocated budget ⮚ Be all ears to Account Managers and mentor to get the best performance possible
 
IMPROVE THE PROCESS!
  • Relentlessly work on improving the internal processes while solving problems along the way
 
COMMUNICATE AND COLLABORATE!
  • Manage all business communications
  • Become a link for the internal team and make sure the process is consistently followed until the project is completed as per the client’s brief
 
SKILLS WE DESIRE!
  • Develop and maintain existing client relationships. ⮚ The ability to work efficiently under pressure.
  • Handling multiple projects
  • Excellent organizational and time management skills. ⮚ Strong analytical and problem-solving skills.
  • Effective communication skills.
  • A+ presentation skills (making PPTs included)
  • Natural attention to detail
  • Financial management and commercial acumen
  • Advanced software skills including Word, Excel, PowerPoint, Visio, MS Project (or equivalent Project management tool).
 
Read more
DP
Posted by Aditya Deo
Noida
3 - 6 yrs
₹12L - ₹15L / yr
Account Management
Key account management
Sales
Direct sales
Global marketing
+3 more

About Us

We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analysing customer interactions at scale. We assist across multiple voice and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.

 

Problem we are solving

In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.

 

Responsibilities:

  • Serve as the lead point of contact for all customer account management matters
  • Build and maintain strong, long-lasting client relationships
  • Negotiate contracts and close agreements to maximize profits
  • Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
  • Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
  • Prepare reports on account status.
  • Good knowledge of SaaS and IT sales.
  • Collaborate with sales team to identify and grow opportunities within territory
  • Assist with challenging client requests or issue escalations as needed

 

Requirements and skills

  • Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
  • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
  • Solid experience with CRM software and MS Office (particularly MS Excel)
  • Experience delivering client-focused solutions to customer needs
  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
  • Excellent listening, negotiation and presentation abilities
  • Strong verbal and written communication skills
  • BA/BS degree in Business Administration, Sales or relevant field

 

Life at Rezo.AI

  • We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
  • A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
  • Practice autonomy, open communication, growth opportunities, while maintaining a perfect work-life balance.
  • Go on company-sponsored offsites, and blow off steam with your work buddies.

 

Read more

at Webkul

3 recruiters
DP
Posted by Damini Singh
Noida, Lucknow
1 - 4 yrs
₹3L - ₹8L / yr
Client Servicing
IT consulting
Business requirements
Presales
Business Development
+5 more
  • Requirement gathering for web and app development projects
  • Preparation of necessary docs(RFP, SOW, NDAs, and POC) for the client's requirement.
  • Understanding the default software/applications products and services of Webkul and its functionalities(at the workflow level) for a personalized explanation of the same to the clients.
  • Handling customer's pre-sales and post-sales queries over various communication
  • mediums like calls/emails/ skype/ helpdesk/ social networking sites.
  • Project assignment and being clients major communication for ongoing projects.
  • Managing project delivery(It covers check of all the SOW points agreed)
  • Assigning the technical queries/issues of clients to the technical departments.
  • Preparing a full User guide(technical doc/content) of the products for Webkul’s products, Services, and customers in written and video format as well.
  • Attending international as well as domestic seminars and conferences regarding the promotion of the products with the presentation.
  • Market research of the products.
  • Responsible for new partnerships of the organization, acting as a bridge between
  • client-side and organization.
Read more
DP
Posted by Suraksha Chandrashekhar
Bengaluru (Bangalore)
1 - 3 yrs
₹5L - ₹8L / yr
Communication Skills
Customer Relationship Management (CRM)
Customer Retention

The primary accountability of Clients Relations Manager is to ensure the highest standard of service to the clients. S/he would be in continuous contact with the clients via emails, calls, meets, etc. S/he would be the first point of contact between the clients and EV and hence responsible to improve customer experience and strengthen the relationship between us.

 

To be an effective team member, you’re amazing at:

  • communication – all kinds and all directions
  • solving problems
  • working independently to a high quality
  • prioritising intelligently

 

Key accountabilities:

  • Build long-term relationships with key clients.
  • Identify customers’ needs and wants and address their concerns in a timely manner.
  • Responsible for all client communications, conflict resolution, and compliance on client deliverables.
  • Reviews all major deliverables (i.e. strategic brief, function spec, tech spec, etc.) to ensure quality standards and client expectations are met.
  • Gain enough knowledge of their business requirements to be able to make recommendations as to best working practices.
  • Provides regular two-way communication between the client and operations team, to provide strong team representation and set proper client expectations.
  • Collaborate with internal teams and mastermind creative ways to deliver an exceptional client experience.

 

Essential skills:

  • 3+ years prior experience in customer facing roles
  • Proven experience in a leadership role is required
  • Excellent communication skills and the ability to anticipate the needs of customers
  • Past experience in CRM is a must.
  • Should have experience with CRM tools.
  • Project management - managing timelines, quality assurance
  • Superb communication skills including an excellent standard of spoken and written English
  • A positive, can-do attitude with high level of initiative and is curious and never settles for the easy way out
  • Ability to perform well under pressure and multi-task
  • Experience of using Excel and Word
  • Sales and customer-service oriente
Read more
DP
Posted by Mayur Parmar
Ahmedabad
1 - 2 yrs
₹1.2L - ₹1.8L / yr
Sales
Business Development
Inside Sales
Market Research
Customer Relationship Management (CRM)

Education - B.com / M.com / MBA or relevant degree

Designation : Sales Business Development Executive

Location : Ahmedabad, Gujarat

Salary : No bar for right candidate (Depends on interview)

 

About the role

As a Sales Executive, you will perform all the following roles:

  • Meet and exceed sales targets set in terms of contributing and generating revenue for
  • the department.
  • Responsible for new client acquisitions, and maintaining and developing existing
  • accounts.
  • Successfully create business from new and existing customer accounts, build rapport and establish long term relationships with customers.
  • Create a strong pipeline of sales leads for future revenue generating business.
  • Identify potential customers and register opportunities.
  • Visit existing clients to validate our service levels and develop new revenue streams.
  • Negotiate price with the prospective clients as per internal guidelines/discussions.
  • Follow up on customer communications in a timely and professional manner.
  • Support Customer Service Team and work closely with Operations and Documentation
  • on the execution of customer service contracts.
  • Assimilate market information.
  • Follow up with clients for outstanding payments supported by the Finance Team.
  • To be an interface between the customer and internal support teams to ensure that the
  • customer receives the best possible service from the company.

 

Required Skills

1-2 years' carrying sales experience

Quick thinking and problem-solving skills

Able to work independently and as a team player

Excellent communication, interpersonal and presentation skills

Experience and working knowledge of CRM systems

Pulse of the pitch / Market Knowledge

Highly Target Oriented

Benefits and Perks -
5 Days working.
Lucrative Leave Policy.
Leave Enhancement.
Flexible working hours.
Recurring Referral Bonus.
Friendly Atmosphere.
Exposure to work with international clients.
Fun work culture with recreational & cultural activities.

Read more
Pune
0 - 2 yrs
₹3L - ₹5L / yr
Key account management
Client Servicing
Client Management
Customer Relationship Management (CRM)
SaaS
  1. Build strong, long-term relationships with customers by staying in constant communication and efficiently resolving issues with alternate solutions tailored to individual needs.
  2. Serve as a product, company and industry ambassador, keen on educating prospects and customers on the capabilities of product/features.
  3. Conduct weekly, quarterly and annual customer success reports to ensure customers optimise our product/service, issues are resolved proactively and customer goals are met.
  4. Evaluate risk management for each customer and proactively evade dissatisfaction or lost business and ultimately drive retention throughout the customer life cycle.
  5. Identify and prioritize product updates that reflect customer requests, industry, market and competitor trends and report to key stakeholders.
  6. Provide insight and relay the voice of customers with internal teams, including Sales, Marketing, Product, Technical Support, Operations, Finance and Engineering.
Read more
DP
Posted by Siddharth Ramesh
Mysore
0 - 3 yrs
₹2.5L - ₹2.5L / yr
Facebook Marketing
Google Analytics
Customer Relationship Management (CRM)
Customer Support
Market Research
+1 more

Job Description:

We are seeking a highly motivated and skilled Social Media Marketing and Analytics Specialist to join our team. The ideal candidate will have a strong background in Facebook marketing, Google Analytics, market research, and customer support. They should also be fluent in English and have a proven track record of managing and growing social media accounts.

Key Responsibilities:

  • Develop and execute social media marketing campaigns to increase brand awareness and drive website traffic.
  • Use Facebook and other social media platforms to engage with customers and generate leads.
  • Monitor and analyze website traffic and social media metrics to evaluate the effectiveness of campaigns and identify areas for improvement.
  • Use Google Analytics to track key metrics such as bounce rate, time on site, and conversion rate.
  • Conduct market research to understand industry trends and consumer behavior.
  • Respond to customer inquiries and provide excellent customer support through social media channels.
  • Collaborate with cross-functional teams to ensure a cohesive and effective social media strategy.
  • Stay up-to-date with the latest social media marketing trends and technologies.

Qualifications:

  • Strong background in Facebook marketing and other social media platforms.
  • Strong analytical skills and experience using Google Analytics.
  • Experience conducting market research and understanding consumer behavior.
  • Excellent written and verbal communication skills in English.
  • Proven track record of managing and growing social media accounts.
  • Strong customer service skills and experience in customer support.
  • Strong attention to detail and ability to work in a fast-paced environment.
  • Strong problem-solving and critical thinking skills.
  • Bachelor's degree in marketing, communication, or a related field is preferred.

The role is a full-time position and offer competitive compensation package.

Read more

Nykaa- Mumbai

Agency job
via Qrata by Blessy Fernandes
Mumbai
2 - 9 yrs
₹5L - ₹30L / yr
Customer Retention
Marketing
Retention Marketing
CleverTap
Retargeting
+1 more
Responsibilities

• Oversee lifecycle marketing strategies which identify valuable consumers and opportunities and ensure error free continuous implementation
• Pilot new campaigns that drive increased engagement and revenue
• Create and continually refine email strategy to increase acquisition, retention (CLV) and subscription rates
• Manage external agency and multiple vendor relationships related to CRM, personalised consumer marketing and database management
• Serve as a CRM business intelligence leader, utilizing analytics to drive customer-centric action plans
• Manage the distribution and presentation of CRM reporting and status to executive stakeholders

Digital Activation / DMP
• Develop audience segments by applying CRM learnings
• Create test and learn approach to optimize performance and develop insights on best practices
• Provide support in measurement and analysis of precision media campaigns

Qualifications
• 2-8 years CRM and/or Direct Marketing experience, preferably in a Retail, CPG or ecommerce industry
• Knowledge of database marketing strategies including the use of 1st, 2nd, 3rd party data
• Creative thinking and exceptional analytical skills; experience conducting CRM campaign analytics and consumer research to inform marketing decisions
Read more

at Nyteco

2 candid answers
1 video
DP
Posted by Alokha Raj
Remote only
2 - 5 yrs
₹8L - ₹15L / yr
Customer Success
Customer Relationship Management (CRM)
Account Management
Customer Support
SaaS
+3 more

Let’s develop together!

 

At Nyteco we’re proud to offer innovative solutions that meet the needs of the recycled materials industry and manufacturing supply chains. We aim to build, acquire or invest in industry start-ups. To help us continue to grow and improve our offerings we are looking for a Product Implementation Specialist to act as an advocate who possesses impeccable relationship management skills, can take the lead on solving issues, drive maximum value to existing customers, and inspire and onboard new ones.

We are passionate about our customers so we’re looking for an all-star who is ready to join our growing team.

Are you a resilient problem solver who isn't afraid to think outside the box and get their hands dirty? Can you to take ownership and be able to execute without defined processes and implicit direction. We're looking for a teammate who raises the level of our offerings. If you value and practice transparency, have the humility to accept your weaknesses and continuously strive to improve both personally and professionally apply to us now!

What you will do in this role

  • Drive the on-boarding, adoption, retention and overall success of our customers
  • Understand their business, their challenges and their needs
  • Lead the enablement of our users by conducting product training
  • Manage and be responsible for a customer portfolio
  • Provide regular, proactive recommendations to optimize the use of our platform
  • Maximize the adoption of our product features in order to maximize the value driven by our product
  • Ensure all account issues are quickly resolved, utilizing resources from cross-functional teams internally
  • Answer our customers’ requests (chat, email)
  • Define and implement satisfaction and retention strategies
  • Maintain a high NPS
  • Share your know-how and ideas to improve team performance


Who we are looking for

Skills and Qualifications:

  • Mandatory: 2-3 years relevant work experience in in physical commodity trading, preferably recycled commodities
  • Great bonus: relevant work experience in customer success, account management, digital consultancy or project management, preferably in a SaaS business
  • Experience working with a portfolio of accounts, supporting a technical product
  • Demonstrated ability to establish relationships, credibility, present, and to communicate effectively at all levels of an organization
  • Problem-solving mindset
  • Passion for consistently providing an excellent customer experience
  • Ability to influence others towards continuous improvement, both internally and externally
  • You are able to show previous success in customer relationship
  • Experience as a Customer success manager in a SaaS environment targeting in B2B is a bonus
  • Excellent verbal and written communication skills
  • Strong rigor and organization, ability to manage tightly, over time, a large quantity of information
  • Enthusiasm and team spirit
Read more

IT service & IT consulting company

Agency job
Bengaluru (Bangalore)
1 - 7 yrs
₹5L - ₹12L / yr
International sales
Sales
Effective communication
Customer Relationship Management (CRM)
This position performs outbound calls to potential and current customers to qualify them as
sales lead for sales specialists.
• This position will require working closely with Sales to ensure the accurate and effective quality
of sales leads.
• The SDR’s will be assigned to various customers of Trexinet, wherein they can be assigned to more than one customer at one given time

• Make outgoing calls to potential customers to schedule high-quality leads for sales.
• Serve as Trexinet customer’s professional representative when dealing with prospects: via
phone, email, etc.
• Possess strong knowledge of assigned products to identify customer needs when qualifying
them.
• Document each call as per company and departmental policies and procedures.
• Follow up with potential customers in a timely manner if necessary.
• Demonstrate an aptitude for sales, be able to ask for the next meeting and suggest additional
products or services to increase customer satisfaction and revenue.
• Apply a positive customer service attitude in interactions with all customers. Be able to
establish a positive rapport.
• Be patient and understanding in all customer interactions.
• Communicate effectively and professionally in all forms of communication with internal and
external customers.
• Maintain regular attendance and to arrive at work on time.
The work will be in US Time Zone, so candidates should be open for the night shift
Read more
Delhi, Gurugram, Noida, Ghaziabad, Faridabad
1 - 3 yrs
₹2.5L - ₹3.5L / yr
Business Development
Sales
Medical Sales
Communication Skills
Field Sales
+3 more

Job Description - Business Development

We are looking for driven Business Development who can onboard new Hospitals/Diagnostic Centers dealing with Cancer, Transplant, ICU, and cardiac treatments in India and participate in efforts to increase new fundraisers for patients for funding critical illnesses.

 

Responsibilities:

- Partner with Doctors and Hospitals for major alliances and regular patient referrals,

- Create and manage digital fundraising campaigns for patients for crowdfunding,

- Lead and grow the Business Development and Partnerships team, including remote / field team members all across the country,

- Forge new crowdfunding partnerships across India across various medical verticals,

- Work closely with cross-functional teams in Content, PR and Communications teams,

- Set revenue and partnership goals for the BD team, and manage team's weekly & monthly partnership pipelines,

- Manage existing relationships and client engagement in a thoroughly structured way,

- Provide market feedback to the company leadership regarding competitive offerings, customer needs and generate product development ideas.

 

Required Skills:

- Startup experience in a medical / healthcare company,

- 1 to 3 years of experience in a Business Development or B2B sales role,

- Experience in independently sourcing, negotiation, meeting, and closing deals,

- Hands-on or sound knowledge of CRM systems such as Sales Force,

- Flexible to travel within the country for business purposes.

 

Perquisites & Benefits:

- Opportunity to be part of a diverse working environment, valuable fintech / health-tech experience.

- A competitive salary and performance bonus per month.

Read more

at Optmyzr

5 recruiters
DP
Posted by Neena John Kurian
Hyderabad
0.5 - 3 yrs
Best in industry
Customer Success
Communication Skills
Effective communication
Customer Relationship Management (CRM)
Analytical Skills

Job Description

  • You will be responsible for providing support to our Clients via email & chat to help them and resolve any issues they encounter with our platform.
  • Help on-board trial customers and help them decide if Optmyzr is the right solution for them
  • Create content for customer education, communication and product adoption.
  • Be the voice of customers you interact with at internal forums.

Job Requirements

  • Full professional proficiency in written and spoken English
  • Manage incoming chats, emails and handle any follow ups
  • Smart and scrappy. Able to figure things out on your own
  • Understanding the basics of customer support such as treating customers with respect, empathy, and understanding
  • Candidates must be located in Hyderabad or should be ready to relocate. 

About You

  • You’re passionate about making customers happy
  • You believe in "Actions speak louder than words"
  • High-energy and confident - you’ll do whatever it takes to win
  • You’re an owner - driven, focused, and quick to take ownership of your work
  • Humble - you’re willing to get into the details and you’re open to feedback
  • Adaptable, resilient, and able to thrive in ambiguity - things change quickly in our fast-paced startup and you’ll need to be able to keep up!
  • Growth-minded - you’re eager to expand your skill set and excited to learn and adapt all the time
  • Desire for impact - be ready to take on a lot of responsibility and work collaboratively with your team

Qualifications

  • An Undergraduate degree in any discipline
  • Fluent in both written and spoken English

Job Perks

  • Work with customers in 50+ countries
  • Gain experience in the digital marketing space and learn from experts
  • Great work environment. Everyone contributes to decisions, and there is no hierarchy.
  • Awesome team. Work with intelligent and smart people, and be part of a team that cares.

About Optmyzr

Optmyzr is an award-winning, industry-leading platform for PPC automation and tools. It is used by advanced PPC teams at leading agencies and Fortune 500 companies across the globe. Optmyzr is recognized as one of the fastest-growing US companies and is listed on Inc 5000. Optmyzr has also been awarded the Best PPC Software at the US Search Awards multiple times including in 2022.

We are a small, closely knit team of people who’ve worked at Google, Microsoft, Amazon and Oracle. We work on algorithms to make online advertising more effective for advertisers. We work with large data sets, and process it all in real time.

Our team is split between California, Chile, India, and Denmark. This opening is for our office in Hyderabad, India.

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DP
Posted by Aditya Deo
Noida
3 - 6 yrs
₹10L - ₹20L / yr
Account Management
Key account management
Sales
Presales
Customer Relationship Management (CRM)
+6 more

About Us

We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analyzing customer interactions at scale. We assist across multiple voices and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.

 

The problem we are solving

In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to a high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.

 

Responsibilities:

  • Serve as the lead point of contact for all customer account management matters
  • Build and maintain strong, long-lasting client relationships
  • Negotiate contracts and close agreements to maximize profits
  • Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
  • Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
  • Prepare reports on account status.
  • Good knowledge of SaaS and IT sales.
  • Collaborate with the sales team to identify and grow opportunities within the territory
  • Assist with challenging client requests or issue escalations as needed

 

Requirements and skills

  • Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
  • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
  • Solid experience with CRM software and MS Office (particularly MS Excel)
  • Experience delivering client-focused solutions to customer needs
  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
  • Excellent listening, negotiation and presentation abilities
  • Strong verbal and written communication skills
  • BA/BS degree in Business Administration, Sales or a relevant field

 

Life at Rezo.AI

  • We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
  • A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
  • Practice autonomy, open communication, and growth opportunities, while maintaining a perfect work-life balance.
  • Go on company-sponsored offsites, and blow off steam with your work buddies.

 

Perks & Benefits

Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentor-ship

Get the best in class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)

 

Why Us?

We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer services problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.

 

Explore more here

www.rezo.ai

Read more
DP
Posted by Rukmini Chilagani
Hyderabad
4 - 9 yrs
₹5L - ₹15L / yr
Salesforce
Salesforce Lightning
Salesforce Apex
Salesforce.com
Customer Relationship Management (CRM)
+1 more
TTEC is a pioneer in customer experience, engagement, and growth solutions. Our 60,000+ employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels. We utilize a holistic approach, applying solutions from our four customer experience segments—Consulting, Technology, Care and Growth—to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other. For other details, you can visit us at https://www.ttec.com

Position: SFDC Developer (Salesforce Developer)

Experience: 4+ Years

Job Location: Hyderabad

Mandatory Skills: Salesforce with 4+ years with Lightning, Aura/LWC one is mandatory.

Job Description

Job Description – Senior Salesforce Developer

Roles and Responsibilities:

· Ability to identify, build, and integrate various technologies to provide client solutions and associate applications using SalesForce.com and other technologies

· Participate and collaborate on the design

· Provide input to and guidance on technical design, integration, development, configuration, and customization efforts, and document as required

· Develop high-quality solutions based on specifications as indicated in the design

· Test all items developed before turning them over to the testing team and client

· Support deployment activities

· Ability to collaborate with others and create and maintain positive relationships with multiple internal groups to support ongoing project development

· Ability to effectively deliver results on several development projects

· Participate in all appropriate product, sales, and procedural training and certification to acquire and maintain the knowledge necessary to be effective in the position

· Attain quarterly and annual objectives assigned by management

· Achieve and Maintain Service Cloud Consultant and Developer Certifications

Required Skills:

· B.S. Computer Science, Software Engineering, MIS or equivalent work experience

· 4 to 8 years of development experience

· 4+ years of Implementation, Design, Configuration and Development experience within Salesforce is required

· Solid understanding of the overall architecture of the Salesforce platform

· Experience with Salesforce platform - Sales/Service cloud, Force.com, Administration/Configuration, Apex, Visualforce, Force.com APIs, data loader, Lightning

· Salesforce Force.com Platform Developer 1 & 2 certifications

· Experience with Agile methodology

· Highly motivated self-starter with a desire to "go the extra mile"

· Solid oral, written, presentation and interpersonal communication skills

· Proven time management skills in a dynamic development environment

· Ability to work as part of a team to solve technical problems in varied political and geographic environments

Desired Skills:

· Salesforce Service Cloud, Salesforce Administrator, Salesforce Developer Certifications, Marketing Cloud

· CRM, Interaction Management, CTI, Case Management and Technologies that support these
Read more
Navi Mumbai, Mumbai
1 - 2 yrs
₹2L - ₹5L / yr
Business Development
Communication Skills
Corporate Communications
English Proficiency
Business Planning
+4 more

Hiring Business Development Associate (Inside Sales) at Tech2Edge

 

Job Overview:

 

We are looking for a competitive and trustworthy Business Development Associate with 1-2 years of experience in SAAS industry to help us build up our growth activities. The selected candidate will be responsible for planning, executing and closing leads & creating sales pipelines.(Female candidate preferred)

 

About Tech2Edge:

 

Tech2Edge provides technology, branding, design, and marketing solutions that enable B2B brands to grow, launch products, and deliver exceptional digital experiences.

 to the EDGE.

Know more about us at https://www.tech2edge.co/

 

Roles and Responsibilities:

-Conduct market research to identify selling possibilities and evaluate customer needs

-Identify and qualify new customers as per the company's policies and business model

-Set up meetings with potential clients and listen to their wishes and concerns

-Prepare and deliver appropriate presentations on products and services

-Create frequent reviews and reports with sales and financial data

-Negotiate/close deals

-Collaborate with team members to achieve better results

-Gather feedback from customers or prospects and share it with the internal team

-Assist leadership in contract development, handle negotiations, and perform due diligence

 

Required Skills:

-Fast learner and passion for sales

-Self-motivated with a results-driven approach

-Proven experience in Sales or relevant role

-Proficiency in English

-Excellent knowledge of MS Office

-Hands-on experience with CRM software is a plus

-Thorough understanding of marketing and negotiating techniques

-Aptitude in delivering attractive presentations

 

Must have:

Must have experience in SAAS Industry

 

CTC: Upto 6 LPA

 

BONUS: 2% as incentives of the deal value per lead closed. (Average Deal Size: 2 Lakh)

 

Location: Office 1902, 19th Floor, Arihant Aura, Turbhe, Navi Mumbai

Industry

 

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Pune
0 - 3 yrs
₹1L - ₹3L / yr
Customer Success
Customer Support
Customer Relationship Management (CRM)
SaaS
Learning Management System (LMS)
+1 more

JD - Customer Success Executive

Responsibilities:

  1. Be the point of contact for all the customer issues related to Vowel (platform onboarding services 
  2. Be a good listener and understand and appreciate the customer sentiments with regard to the issue facing
  3. Able to understand the issue and decide  the issue is due to a knowledge gap(of customer) or due to a technical glitch. 
  4. Have a good grip on the product in terms of functionality and proactively updating oneself as and when new functionalities added
  5. Capture the sentiments of the customer and bring that to the notice of management
  6. Able to categories the issues under different buckets and reports that to the team/management to  indicate which area of the product needs attention/breaking.
  7. Strictly adhere to the SLAs (link to SLA doc)
  8. Coordinate with L2 and Other teams in the organization.
  9. Build and maintain Knowledge DOCs/FAQ

Experience: 

  1. 3+ years in a software support role

Must Have:

  1. Exceptional service orientation including managing difficult customers, setting expectations through issue resolution with total empathy. A "go giver" 
  2. Ability to communicate simply and empathetically 
  3. Handled Level 1 and 2 customer issues 
  4. An understanding of a "cloud-based" product works.

Preferable

 

  1. Experience in handling customer service for a Desktop application & Mobile application
  2. Can understand and report on service metrics 
Read more
Agency job
via PRODUCT ACADEMY by Sumit Soni
Gurugram
1 - 2 yrs
₹20L - ₹25L / yr
Customer Relationship Management (CRM)
Nojoto is India's largest storytelling platform where anyone can tell their story, build their network

& earn directly from the audience. Nojoto is making it easier to monetize & connect creators to

consumers. Becoming the First Indian Platform where Users can now build audiences at scale &

turn their passions into livelihoods, whether that’s Performing Storytelling or producing video

content by an act of expression.

For the best experience, Download Nojoto App from Playstore:

Location: Gurugram (Delhi NCR) - No Remote

Experience: 1- 2+ years of experience in User Retention

About the People

Committed to making learning fun, accessible, and safe

Teams are better. We value ownership, responsibility, transparency

Global, diverse backgrounds. Been there, done that.

What You’ll need

Responsibilities:

● Develop and execute personalized and targeted campaigns using channels such as SMS,

Push notifications, emails, etc.

● Plan and design user flows for different player lifecycle stages. Work on segmentation of

the customer base to identify insights and target customer segments with specific

campaigns & promotions.

● Define A/B tests to verify campaign ideas, monitor their performance, draw conclusions

and Optimize campaign performance

● Working with cross-functional teams, including Product, Design, Engineering, Marketing,

Operations, and Analytics to define the customer retention and growth strategies along

with the Product roadmap.

● Owning a business funnel, responsible for Key metrics, KPIs, and Targets, most importantly

month-on-month retention, Activated Users, Sessions per customer, and Stickiness on the

Platform

● Manage the roadmap for retention-focused features, such as offering Platform Push

Notification, in-app notifications, and other ways to bring users back to the product

Technical capabilities :

● 1-2+ years experience in email marketing campaigns and analytics, with specific

experience managing an email/web/mobile marketing program from end to end (Consumer

experience preferred).

● Knowledge of tools such as MoEngage, WebEngage, or Clevertrap.

● Experience with user retention and engagement strategies.

● You must have familiarity with the marketing copies which can drive the user or retain them

through the use of Push Notifications

● An analytical bent of mind with an ability to collate, analyze and present data to drive clear

insights into the business and make decisions to meet retention KPIs.

● Good understanding of CRM, email marketing, and mobile marketing.

You will make us go if:

● You’ve past experience in building consumer products or Content Platforms

● You have experience working for a startup that has scaled from 0 to1

An Ideal Candidate Will Have:

● Past Retention & Growth Experience will be a plus point.

● Grittiness: You don't hesitate to take initiative and address something hands-on, you

persevere when others give up. A deep desire to grow and learn

● Our ideal candidate is customer-centric, sensitive to design, fluent in analytics,

energetic, self-motivated individual focused on solving customer problems. He/she

has a strong sense of product ownership and commitment to growth and a strong

passion for technology and innovation. She/he is an excellent communicator and

builds strong cross-functional relationships, internally and externally. He/she is

results-oriented and demonstrates a strong bias for action.

What We Offer

● Quarterly Rewards and Recognition Programs: We foster learning and encourage

people to take moonshots. When you achieve your goals, we recognize and reward

your hard work.

● Health Benefits: We cover health insurance for you
Read more
Mumbai, Bengaluru (Bangalore), Chennai, Pune, Delhi, Gurugram, Noida, Ghaziabad, Faridabad, Hyderabad
3 - 12 yrs
₹11L - ₹25L / yr
Communication Skills
Solution selling
Organizational skills
Decision-making
Customer Relationship Management (CRM)
+5 more
  • Play an integral role in new business pitches and hold responsibility for the effective on-boarding of new clients and operate as the lead point of contact for any and all matters specific to your customers
  • Develop a trusted advisory relationship with key accounts, customer stakeholders and executive sponsors
  • Provide strategic pre sales support for sales activities including needs analysis, data review, product demonstrations and other general sales support
  • Mine the existing accounts for new business possibilities and utilizing available resources to drive account retention and growth
  • Proactively assess, clarify, and validate customer needs on an ongoing basis and document as SOW
  • Work cross-functionally with business development, marketing, product, technology and finance teams to ensure the timely and successful delivery of the solutions per to customer needs 
  • Analyze latest marketing trends using CRM and analytics tools and tracking industry activities and providing valuable inputs for fine-tuning marketing strategies.
Read more

at Signzy

3 recruiters
DP
Posted by Prateek Gera
Mumbai, Bengaluru (Bangalore)
1 - 4 yrs
₹3L - ₹10L / yr
Customer Success
Account Management
SaaS
Communication Skills
Negotiation
+2 more

Role Brief :

You will be maintaining and enriching Signzy’s relationships with its clientele. You will be responsible for maintaining long term relationships with customers. And be in charge of finding new business, be assigned prospects, given accounts, or a combination thereof.

 

What You will do :

  • Alerting the sales team to opportunities for further sales within key clients

  • Generate sales among client accounts, including up-selling and cross-selling 

  • Operates as the point of contact for assigned customers  

  • Makes sure clients receive requested Signzy products and services in a timely fashion

  • Conducting business reviews to ensure clients are satisfied with Signzy products and services 

  • Communicates client needs and demands to senior management 

  • Keep records of client transactions and forecasts and tracks client account metrics 

  • Manage projects within client relationships, working to carry out client goals while meeting company goals 

  • Coordinate with internal cross-functional teams to ensure consistent service to multiple clients concurrently, often meeting deadlines 

  • Study competition to find new ways to retain customers 

Scope and impact :

  • Product and service consultant for clients 

  • Working with multiple Business Units

  • Brings together and collaborates with cross-functional teams and execute new additions and  high-impact transformational initiatives 

What we are Looking For :

  • Must have excellent organisational skills, attention to detail and the ability to prioritise in a changing environment. 

  • Excellent communication and negotiation skills 

  • Ability to work well with a team 

  • A customer-oriented attitude that drives results & achieves high levels of customer satisfaction

  • Proactive problem prevention and issue resolution ability. 

  • Communicates effectively-tailored messages appropriately to various stakeholders

Experience :

  • 2-3 years of experience in a client-facing or an Account Management role

  • Knowledge of the BFSI industry

 

Why Signzy :
We are inviting you to be a part of a well funded growing startup that is on a mission to create a global digital trust system with the help of technology and AI. Our mission is built alongside the pillars of respect, empathy and appreciation for our Signzy team. We are firm believers in team effort and collaboration. At Signzy, our leaders and managers provide ample room for growth by giving equal opportunity to everyone.

Read more

at Fretron

1 recruiter
DP
Posted by Shivani Pal
Remote only
4 - 6 yrs
₹11L - ₹15L / yr
Communication Skills
SaaS
Sales
Sales strategy
Customer Relationship Management (CRM)
+1 more
Fretron is looking for a dynamic and competent Enterprise Business Development Manager to work directly with the leadership team at Fretron and at some of the largest global organizations to help them understand Fretron's technology and sign them up under commercial contracts. You will be a key face to represent Fretron and build strong and long lasting relationships from scratch. Fretron has a stellar line up of large enterprises and you will be expected to contribute for upselling and cross-selling to the existing clients as well. Proven track record of consultative enterprise sales, continuous relationship building with C-level executives, exposure to large scale cloud/SaaS based software deployments and ability to work in agile/multi-tasking work environments will lead you to remarkable growth and leadership opportunities at Fretron. 

 

Responsibilities:

  • Drive end to end sales cycles including lead generation, lead qualification, sales presentations, technology demonstrations, account based marketing, running simulations and evaluations on client site, commercial proposal submissions, contract negotiations, revenue generation and account receivables
  • Develop a trusted advisory relationship with client stakeholders, executive sponsors and 
  • Proactively assess, clarify, and validate client needs on an ongoing basis and convert client needs into enterprise contracts to meet sales quota/target
  • Work cross-functionally with business development, marketing, technology and finance team to ensure the timely and successful delivery of the solutions according to client needs and objectives
  • Analyze latest marketing trends using CRM and analytics tools and tracking competitors activities and providing valuable inputs for fine-tuning marketing strategies
  • Go extra mile to make it a great experience for the client and build a great organization at Fretron with a “get-things-done” attitude

 

Requirements:

  • Bachelors degree or higher in Computer Science, Information Technology, Information Systems, Statistics, Mathematics, Commerce, Engineering, Business Management, Marketing or related field from top-tier school
  • 4 - 7 years of experience in enterprise or business development in a technology company
  • Flexibility  and willingness to travel 80% of the times to provide client service to a large number of client accounts across multiple geographies with passion, strong initiatives and positive attitude
  • Advanced skill-set for driving system integrations, gathering requirements, writing SOWs, documenting RFI/RFPs, submitting commercial proposals and cross-functional project management
  • Expertise to work on executive presentations,  advanced CRM and other sales & marketing focused automation tools is a plus
  • Excellent written and verbal communication skills and ability to persuade, influence, negotiate and make formal presentations in meetings and training environments
  • Confident and dynamic working persona, which can bring fun to the team, and sense of humor, is a plus
  • Strong organizational skills, judgment and decision-making skills, and ability to work with quota/target based sales


        Location Chennai, Banglore
Read more

at My Yoga Teacher

1 video
3 recruiters
DP
Posted by Dolly Singh
Remote only
2 - 5 yrs
₹4L - ₹6L / yr
Onboarding
Customer Support
Client Management
Customer Relationship Management (CRM)
Administrative support
+1 more
We are looking for a Client Onboarding and Support Specialist to oversee daily online client interaction in our marketing and support function. This will include the onboarding of students for various Yoga classes. This role requires a high degree of collaboration with the client and support functions. You should be an empathetic person and an extremely good listener with great communication abilities. You should be interested in hearing out people's problems as well as be methodical and systematic about the solutions that MYT provides. Your knowledge of Yoga would be of great help and understanding to the client's well-being. If you are committed to talking to people and solving their mental and physical problems and love yoga we would love to talk to you.


Skills Needed

- Experience working in a support role with a minimum of 2 years of work experience.

- Supremely organized.
- Great listener.

- Great communication skills - both oral and written.

- A great deal of empathy and ability to feel students' frustration or challenges.

- Ability to follow a process with consistent follow-ups while handling setbacks.

- Comfortable with technology and data reporting etc.

- Collaborative in terms of working with other teams.

- Trainable - ability to learn MI skills, listen etc.

- Able to adapt rapidly in a quickly changing environment 
- Track, measure and supply analytics for support
- Troubleshoot and diagnose issues and create tickets using Zendesk or Slack and follow up
- Understand the usage and features of zoom video conferencing software

- Ability to go the extra distance for the students - double-check responses and make sure that the student problems are indeed solved.

- Should be able to work in the US time zone.

- Able to do small talk and should be a conversation starter.

- Added skill if understand asanas, Yoga but not an essential condition


Education

- At least a graduate in any field of humanities, physiotherapy, Yoga, science, communications etc.

- At least 3 years of experience in related work in dealing with people.

- It's an online work based out of home but may be required to travel to our offices in Bangalore sometime or for some meetings, conferences etc.

Values

- Empathy: Listens to user stories, connects with them and understands their needs.

- Honesty/Integrity: Does not cut corners. Earns trust and maintains confidence. Does what is right not just what is expedient? Speaks plainly and truthfully.

- Persistence: Demonstrates tenacity and willingness to go the distance to get something done.

- Attention to detail: Does not let important details slip through the cracks, is well organized.

- Growth mindset: Learns quickly and is not afraid to fail. Demonstrates ability to quickly and proficiently understand and absorb new information.

- Follow through on commitments: Lives up to verbal and written agreements, regardless of personal cost.

- Enthusiasm: Exhibit passion, excitement and positive energy about work.

- Teamwork: Reaches out to peers and cooperates with supervisors to establish an overall collaborative working relationship.

- Yoga & Spiritual ideas: Ability to talk about yoga and spiritual matter with students.

- Great communication skills: Good understanding of self and motivations of the audience to communicate effectively with different stakeholders - engineering, design, executive team, students and teachers.


Culture

- Student-centric: Ability to put student interest above everything else. Demonstrate respect for customers and ensure that customers get the best service possible

- Professional: Cares deeply about his/her profession and invests in professional growth.

- Respect for the team: Respect everybody's right to have opinions. Affirms the positive in other people

- Risk-taking: Embrace challenges, try new approaches and be ok with all failures except a failure to learn.

- If you don't meet 100% of the above qualifications, you should still seriously consider applying. Studies show that you can still be considered for a role if you meet just 50% of the role's requirements.


About us

https://www.myyogateacher.com/

Read more

at Keka

1 video
9 recruiters
DP
Posted by Akshita Kochar
Hyderabad
1 - 3 yrs
₹3L - ₹3.5L / yr
Secondary Research
Lead Generation
Customer Relationship Management (CRM)
LinkedIn
Market Research
+1 more

Market Research Analyst Job Description:

  • Carry Out quantitative and Qualitative Research about market trends on the HRMS domain to generate potential prospect details.
  • Identifying opportunities and Research Prospects
  • Collect data on competitors and consolidate into actionable items.
  • Ability to interpret large amounts of data and to multi-task.
  • Liaising with managers to ascertain the business objectives and to what needs to be achieved
  • Improve systems by studying current practices, identifying problems, designing modifications and introducing improved, structured procedures to ensure better work quality
  • Familiarity with each step of the sales funnel
  • Use online market research and catalogue findings to databases
  • Provide support as needed in the various departments, including reporting, data-entry, presentation creation, strategic planning as needed.
  • Meet performance goals and objectives set by upper management and determined upon accepting the position.
  • Understand business objectives and design research methods to discover prospective customers’ preferences
  • Carry Out quantitative and Qualitative Research about market trends on HRMS domain to generate potential prospect details.

 

Requirements:

  • 2 to 4 years of experience doing Market research.
  • Adequate knowledge of data collection methods (polls, focus groups, surveys etc)
  • Elementary knowledge of LinkedIn is preferred
  • Prior exposure to tools like LinkedIn Sales Navigator, DiscoverOrg, ZoomInfo, etc.
  • Excellent knowledge of MS Excel and Familiarity with CRM HubSpot.
Read more
DP
Posted by Devayani M
Chennai
1 - 5 yrs
₹5L - ₹10L / yr
Customer Relationship Management (CRM)
Salesforce
JIRA
Javascript
Technical support
+2 more

Roles and responsibilities:

  • Must take ownership of the cases reported by the customers and give resolution on time.
  • Engage with multiple accounts at the same time and work with internal teams to provide support to address the queries.
  • Identify repetitive cases and mitigate root causes for the issues identified.
  • Accurately document all customer queries via emails and customer support tools, and do timely follow-up with internal teams like pre-sales, onboarding, implementation, or product team.
  • Work closely with product teams to enable product enhancement.
  • Create document or workflows for the frequently asked questions by customers.
  • Aside the standard procedures, create workaround procedures to ensures issues are resolved on time.

Required skills:

  • 2-4 years of experience in Customer Facing roles in SaaS based product companies, preferably from Technical Support or Product Support functions.
  • Experience working on, setting up or troubleshooting one or more CRM.
  • Must have sound knowledge of JavaScript and application testing experience.
  • Excellent English communication skills, verbal and written, to effectively present information to a wide range of audiences; customers, technical staff, vendors, and senior management.
  • Ambitious: you are eager to make an impact at Facilio.
  • Self-driven and full of energy to work on a hockey stick growth engine and collaborative spirit.
  • High energy and positive attitude to work in an early stage, fast-paced, start-up environment.

Perks and benefits:

  • An opportunity to work in a high-growth environment with embedded learning every day.
  • Ample mentorship to people as they can emerge as a future leader.
  • Exposure to working with global products and enterprise customers.
  • An opportunity to work across functions and experience sharp learning curve.
  • Competitive market Pay.
  • Employee Term Insurance and Health Insurance benefits.
  • Internet allowance.
  • Flexible working hours.
  • Company sponsored outings.
  • Healthy meal and snacks every day
  • Employee wellness program
Read more
Chennai
1 - 3 yrs
₹4L - ₹5L / yr
Lead Generation
Email Marketing
Customer Relationship Management (CRM)
Lead Prospecting
Sales
+1 more
Role: Lead Gen Consultant – CORPORATE ENABLEMENT
About the role: We are currently looking to hire an enthusiastic and ambitious Lead-Gen Consultant to join us and build a strong portfolio of Clients.
Type of Job: Full-Time Remote
What is expected from you:
● Strong Corporate Training selling skills including excellent relationship-building,
networking, and time-management skills
● Excellent in Business communications and email etiquette
● Exposure to LinkedIn and other portals
● Ability to generate B2B leads
● Experience in Lead Research and Prospecting
● Experience in cold calling, email campaigns, and using social media to generate leads.
● Data Maintenance and organization skills
● MBA qualification or Experience in Business development is preferred
● Any exposure to IT Training & Talent Acquisition will be an added advantage
● Previous sales experience in a B2B environment.
What will you be doing?
● Conduct Market Research on the company and understand the need of the training needs
● Acquire new clients through networking, direct contact, or marketing campaigns
● Sending 40 to 50 emails customizing to each client
● Good at researching the email id, and contact number of the concerned person
● Close sales and achieve quarterly quotas.
● Build and nurture client relationships via various channels
● Coordinating with multiple internal stakeholders on a daily basis
● Develop and implement marketing plans designed to maintain and increase
existing business and capture new opportunities
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DP
Posted by Siddharth Chandra
Remote only
0 - 3 yrs
₹2L - ₹3L / yr
Customer Service
Customer Support
Lead Generation
Communication Skills
Troubleshooting
+1 more
  • Manage large amounts of incoming calls.
  • Maintaining a healthy relationship with the existing vendors and generating new leads for vendor onboarding.
  • Develop a rapport with customers, demonstrating a friendly and helpful manner to put them at ease.
  • Follow up to ensure that appropriate actions were taken on customers' requests.
  • Provide troubleshooting assistance for customer orders, account statuses and relevant problems
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Remote only
7 - 10 yrs
₹5L - ₹15L / yr
Sales management
Sales
IT Sales
International sales
Customer Relationship Management (CRM)
+2 more

Company Description:

Understand the who, what, and why of QED42
At QED42, we think of ourselves as a team of emphatic and imaginative people who build brands and customer experiences. Over the last 13 years, with an aim to take digital forward, we’ve lived through different versions of building better, by focusing on increased community connections, workplace flexibility, and a culture that doesn’t say it subtly but screams - ‘Experiment — Fail — Succeed.’We believe QED42's strength lies in our inclusive community of people; the eternal optimists and torchbearers of an ever-evolving digital ecosystem.


Our marquee customers include - Unicef, Nestle, Novartis, Warner Music Group, Sony, Stanford Graduation School of Business, ILAO, SABMiller, FILA, PwC, and more.


Why work at QED42?
Apart from endless opportunities to do great meaningful work for industry leaders and startups with ambitious goals – at QED42 we care for QEDians and their loved ones through our holistic approach to benefits and perks. Being there with our people every step of the way. From health insurance, and free online consultations to mental health apps, to time when you need it.

A glimpse of your life at QED42
There’s life at work and then there’s life beyond work. We want everyone to be well, travel frequently, have time to volunteer, and get the support they deserve while living their best life at QED42.

 

Job Description

Objective:
To be successful in this role, you should have previous experience in managing different revenue channels like - OB, IB, Account-based sales, and partnerships, and should have an exemplary record in Managing Outbound Sales processes end to end - cohort research, developing leads by outbound sales campaigns, meeting sales targets.

Experience in developing IT services and Sales pipelines will help you meet expectations from this role. Experience dealing with Open Source services in various technologies is desirable but optional. Experience in tools such as - CRMS (like Zoho and Hubspot), customer data tools (like Apollo and Zoominfo), OB process tools (email tools, calling tools), and networking tools (like Linkedin and Sales navigator) is a must. Good communication skills are necessary to cultivate strong customer relationships, from the first contact until you close the deal. You will also extend account management and customer feedback/surveys for continuous improvement.

The prime KPI will be revenue from outbound processes and new accounts. The secondary KPI will be revenue from all channels.
If you are motivated and outcome-driven and enjoy working in the technology space with cross-functional teams, we would like to meet you!

Responsibilities:

  • Research, prospect, educate, qualify, and develop Target Accounts to create sales-ready leads and opportunities.
  • Personalize content for the decision-makers by researching and creating compelling business pitches.
  • Research accounts, identify key players, generate interest and develop accounts to stimulate opportunity.
  • Interact with prospects via telephone, email, social, and other digital forums.
  • Disseminate opportunities via a stable connection with the business and project teams.
  • Work with external agencies and utilize digital platforms like LinkedIn to create opportunities for business conversations with client CTOs and CMOS and decision-makers in these departments.
  • Become a trusted resource and develop superior relationships with prospects
  • Consistently achieve qualified opportunity quotas (at the top of the funnel) and revenue quotas (at the bottom of the funnel) to ensure growth objectives.
  • Manage end to end - email, phone, and social campaigns to create a business pipeline
  • Manage all Leads and deals in CRM & ensure a great customer experience
  • Provide closed-loop feedback to ensure continuous process optimization.

Mandatory Experience:

  • CRM creation & maintenance, hands-on experience in all tools for -
  • Research, prospect, contact finding, outreach, etc.
  • Excellent communication and relationship-building skills and customer orientation.
  • A go-getter, driven by metrics, with experience in owning Sales KPIs (both - top and bottom funnel)
  • Experience in dealing with businesses and decision-makers, experience in international markets (at least one of the USA, Europe, and Australia).
  • Bid management, RFP management, Client negotiations, Deal closures, and contract management experience are a must.
  • Experience managing teams/individuals for research, lead generation and funnel.

Qualifications

Mandatory requirements:

  • 7 years experience with at least 5 years in a business development role in IT-Sales (products & services)
  • Business or Technology graduation is a must. MBA - Marketing (preferred).
  • Hands-on experience with CRM, Sales, and analytics tools like Zoho, Hubspot, SalesForce, ZoomInfo, Adapt, LinkedIn Sales Navigator, etc. (required)
  • Experience in segmentation, positioning, and targeting to create a Sales funnel and experience in closing revenue targets of USD 1M.

Additional Information

What you will get:

  • A company that is proud of the quality of its work and invested in your personal development & well-being.
  • A team that respects openness does its job well, values customers, and plays fairly.
  • Individuals who are fun to work with are invested in each other's growth and take their values seriously.
  • Dedicated time for self-improvement, socializing, and collaboration (Conferences /Camps, Certifications, Parties, Lunch & Learn Sessions, Celebrations, and Company Retreats).
  • Flexible work schedule so long as you uphold your commitments to your family, team, and clients.
  • Competitive salary, incentives, insurance, and many perks.
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Noida
0 - 3 yrs
₹2L - ₹4L / yr
Recruitment/Talent Acquisition
Customer Relationship Management (CRM)
Human Resource Management System (HRMS)
Documentation
joining formalities
  • Responsible for recruitment cycle which includes Screening resumes, coordinating & conducting interviews.
  • Resourcing suitable candidates through different sources, such as: Using job portals, Employee referrals, Database, References, Networking.
  • Posting Jobs and Fetching Resumes from Job Portals. 
  • Salary Negotiation with candidate.
  • Performs detailed reference checking and/or reference analysis of selected candidates. 
  • Extends offers of employment to selected candidates within the guidelines of compensation policy. 
  • Other documentation which includes: validations of certificates & documents, training arrangements, briefing of company policies and rules & regulations.
  • Managing welfare measures, HR - Management initiatives, employee get together, team building activities etc. to enhance motivation levels, productivity and relationship building.
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at Bigul.co

1 recruiter
DP
Posted by Apoorva Goel
Mumbai
4 - 10 yrs
₹8L - ₹10L / yr
Customer Relationship Management (CRM)
Customer Retention
Salesforce
Salesforce.com

Job Brief 

We are currently looking to hire an enthusiastic & driven CRM Manager to join our team and implement improvements to the CRM processes, propose methods to acquire & retain customers and participate in growth campaigns. 

 

Responsibilities 

  • Analyzing data to inform business development and campaigns 
  • Driving CRM initiatives and overseeing execution of campaigns 
  • Acting as a liaison between the IT and CRM team to identify consumer segments to be targeted for campaigns 
  • Partnering with different stakeholders to keep them informed about upcoming data management initiatives 
  • Maintaining and improving data management processes and accuracy 
  • Working with IT to manage CRM system and data warehousing 

 

Qualifications 

  • A bachelor’s degree or higher in marketing, computer science or related field 
  • Minimum experience of 3 years in creating systems and processes for customer lifecycle management and customer success 
  • Can work in a fast-paced environment and deliver results on tight deadlines 
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at Merito

1 video
2 recruiters
DP
Posted by Jinita Sumaria
Pune
1 - 3 yrs
Best in industry
Sales
Presales
Inside Sales
Customer Relationship Management (CRM)
Hubspot

About Us :
Merito is a curated talent platform that helps growth companies to identify and hire quality talent faster. Setup by team of IIM Ahmedabad and HEC Paris alumni Merito with its unique approaches changing the way hiring is done.

What are looking for?
- You are keen on understanding customer's hiring trends and companies current hiring
- You're excited about identifying and reaching our to the prospects
- You're proficient in Microsoft Office applications and tool like CRM, Hubspot to curate the prospect data and be on the top of it
- You're good at communicating with prospective clients on email and phone to maintain a healthy relationship
- You should always be in hunting mode and leveraging different data sources to identify prospects
- Your interpersonal skills and knowledge in Customer Relationship Management (CRM) Software, get us to the top
- You're always ready for the future and always focuses on trying new approaches

Requirements :
- To create new client opportunities, its in your hands to research, identify and reach out to prospects
- You would be dealing with potential clients directly at all times to understand and managing their expectations
- You'd would understand client needs and suggest appropriate services to them
- The power lies within you to develop new relationships with potential clients, while maintaining existing client relationships
- You would be developing proposals for projects and also work on sales pitches and close deals with potential clients
- You're the key person who keeps a close look on the market and has an excellent understanding of the emerging market challenges.

Benefits :
- Fixed + variable pay
- Flexi work hours

Read more
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