Responsibilities - Creating business dashboards and track metrics, which help evaluate the health of the business Designing and implementing the analytical projects for insights which drive the business goals and decisions (Ex: How to improve Order value, how to improve conversions, how to improve retention etc) Drive Customer Retention across all channels Building automated alerting systems for proactive & preemptive actions Provide solutions but not limited to: Customer Segmentation & Targeting, Marketing Mix Optimization, Price Optimization High degree of pro-activeness in analyzing customer behavior using available data to influence changes on the website Qualifications - Consulting/Analytical experience is preferred R, SAS,Google Analytics experience is preferred Advanced Excel , Powerpoint Skills required 1-3 years experience in similar role or consulting is preferred Excellent written & verbal communications skills Strong problem-solving ability - Candidate needs to exhibit structured thinking, very strong Analytical Skills, Process Orientation, pro-activeness and ability to take ownership of projects is a must
Support ad hoc email delivery requests from our clients Ensure accurate and complete information is captured in customer relationship management (CRM) systems Capacity for creating design mock-up’s, email mock-up’s, website builds, and landing pages Partner with internal teams providing creative, product, IT and other technological input
Promobi is looking for a Customer Success Associate who would be responsible for developing customerrelationships to promote customer retention and loyalty. Someone who would be Reviewing the existingcustomer accounts and customer satisfaction. And will focus on growing additional sources of revenueand product reach within accounts.Location - PuneKey Responsibilities :The individual role that you’ll play in our team:● To support the post-sales customer lifecycle as it relates to customer adoption, on-goingsupport, programme optimization, and expansion.● Create better modes of operations to make customer service easier for both team members andcustomers.● Establish a successful account management routine.● Support customer renewals, proactively identifying and prioritizing resources and strategic valueand renewal timeframe.● Closely monitor the assigned Accounts; providing insight to Customers.● To be responsible for customer retention and the prevention of churn across our Customer base● Focus on customer relationship management by helping them to upgrade to better plans andget more revenue for the business.What we want to see in the potential Candidate● Quick learner and versatile.● Must possess strong communication skills in English,---both written and verbal● Excellent skills for communicating and relating with both staff members and customers● Good interpersonal skills to create a cordial relationship with team members● Ability to work in a fast-paced, entrepreneurial, results-oriented culture.● Have good to handle disputes and emergencies● Must have a strong understanding of our Customers’ business objectives● Ability to identify and articulate how solution supports achievement of the Customers’ strategicbusiness goals● An excellent problem solver with strong analytical skills● The ability to manage your time and plan your day effectivelyAbout Mobilock Pro: (Our Flagship Product)MobiLock is a one-stop solution, focused on managing corporate-liable & dedicated devices,tablet-based interactive kiosks, rugged devices, mobile point of sale (mPOS) and digital signages. OurUnified Device Management dashboard is intuitive and easy-to-use. It allows you to manage all yourdevices, apps, and content from one place.Promobi Technologies:ProMobi Technologies provides a leading Mobile Device Management Solution under the brandMobiLock Pro. The solution allows organizations to manage Android and iOS devices from the cloud. Itoffers modern mobile device management (MDM), application management (MAM) and contentmanagement (MCM) experience for corporate-owned devices. Renowned organizations from startups toFortune 500 trust MobiLock Pro for their Device Management.
Leucine is growing rapidly on its mission to make global drug manufacturing compliant and efficient. Within a short period, we have signed up Fortune 500 companies as customers and raised funds from marquee VC investors (Techstars, Axilor Ventures, and SAP Labs).To scale the business, we are now looking to onboard Sales Executives who are highly energetic and positive with a passion for solving complex problems.This is our chance to solve the problem of poor drug quality for millions of people across the globe and create impact on an unprecedented scale. Join us in scaling a fresh new product that is growing rapidly.What you will do1. Use sales prospecting techniques to identify appropriate buyers within the target market and build relationships2. Send high volumes of emails each day, and follow up on previous conversations as necessary3. Log all activities and notes in Sales CRM4. Present weekly sales reports, track sales and outreach metrics and communicate them to your team5. Deeply understand the product and customers, including their organisational goals, structures, motivations, and buying processes to identify patterns and insights to maximise sales performance6. Define enablement priorities with sales leadership: topics, resources, and sequencingWho you are1. You have 2+ years prior experience in Sales Development for a high growth company2. You are a self-starter who can navigate ambiguity. You know how to prioritize ruthlessly (and how to re-prioritize as much as needed in a fast moving environment)3. You are highly organized and detail-oriented; you can handle multiple projects and dynamic priorities without missing a beat4. You know how to manage a program end to end: scoping, implementing, running and improving, and measuring results from clearly defined objectives.5. You are energetic, resourceful and do what it takes to get the job done6. You are proactive, clear, and compelling in your written and oral communication.7. You have direct sales experience (not a requirement, but a plus)Our Values1. Freedom2. Judgment3. Transparency4. Positivity5. Passion6. Innovation7. Customer SuccessWhat we offer1. A purpose built work culture that lets you achieve the best version of yourself2. Freedom to experiment and autonomy of ideas3. Market competitive compensation4. Ample opportunity to grow in a fast-paced environment5. Unlimited free food and coffeeAbout LeucineLeucine is on a mission to solve a problem that has remained unsolved for the past few decades and has claimed millions of lives: Poor Quality Drugs. At Leucine, we have built an AI enabled predictive compliance platform for the global drug manufacturing industry. Using technology, data science, and strong compliance risk management, we enable pharma companies to reduce the risk of non-compliance in their manufacturing facilities and, in turn, the likelihood of poor quality drugs reaching to the masses.
Our client is a 5 year old online gaming company with market leading games in three segments - Poker, Rummy and Cricket. Their online games are ensured to be safe, trusted and secure for their customers. They have a registered base of over a million users and are working towards the growth of online gaming in the country. The founders are MIT alumni who bring with them immense tech and business knowledge to provide global level gaming services. As Sr Executive - Customer Support, you will be responsible to deliver extraordinary customer services by responding to customer concerns regarding customer accounts. What you will do: Processing customer request in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calls/emails/chat Highlighting issues through feedback and recommending changes in workflows, procedures and service levels to meet customer needs and ensuring quality service always Growing and nurturing customer relationships on every interaction that results in measurable Customer value Documenting necessary account information and offering custom solutions that benefit the customer Delivering extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality Balancing customer interests with the interests of company Resolving all customer queries and following established problem ticket recording procedures as appropriate Gathering relevant information from customers as required and updating it accurately to facilitate the decision process Candidate Profile: What you need to have: Any graduate with demonstrable experience of 2-4 years Professional attributes : Needs proactiveness and anticipation to understand customers problems Adaptability to customer's need and requirement Should be a problem solver Personal attributes: Should be a go-getter, with high drive and ownership Should have good communication and listening skills Should have sound English language skills (written and verbal) with good typing speed
Our client is a 5 year old online gaming company with market leading games in three segments - Poker, Rummy and Cricket. Their online games are ensured to be safe, trusted and secure for their customers. They have a registered base of over a million users and are working towards the growth of online gaming in the country. The founders are MIT alumni who bring with them immense tech and business knowledge to provide global level gaming services. As a Customer Retention Analyst, you will work with relational databases, querying tools, Excel, Tableau, and more to synthesize, analyze, and interpret business data to deliver compelling insights and recommendations to stakeholders What you will do: Working with tools such as CleverTap, Mixpanel, Apxor, Google Analytics Adding rigor and structure to how the company measures for customer success (health, growth, retention) in interactions and trends over time Extracting and transforming data into dashboards and reports for a multitude of levels within the organization Influencing the development and measurement of targets in customer health, growth, and retention Building data-informed business cases for how to best drive customer journey What you need to have: 2-4 Years of relevant experience in customer retention Experience with tools such as CleverTap, Mixpanel, Apxor, Google Analytics Strong proficiency in working with CRM tools Proficient in writing and optimizing SQL statements An ideal candidate will have a deep understanding of retention analytics and/ or lifecycle analysis, data analytics, customer segmentation, and storytelling with data for an online brand.
Our client is a 5 year old online gaming company with market leading games in three segments - Poker, Rummy and Cricket. Their online games are ensured to be safe, trusted and secure for their customers. They have a registered base of over a million users and are working towards the growth of online gaming in the country. The founders are MIT alumni who bring with them immense tech and business knowledge to provide global level gaming services. As Email Campaign Manager, you will be creating & managing ad campaigns on CRM channels - push, email, sms, remarketing etc. What you will do: Will be a part of the Paid Media Team & responsible for converting signed up users on the platform to paying users. Will be raising requirements for design & content internally. Making & sending daily, weekly & monthly reports of ad performance & other marketing reports to respective team leads. What you need to have: Min 1 year+ working experience in executing push, sms, email channels via standalone platforms or multi-channel ones. Thorough knowledge of key performance measurement metrics. Should have good communication/negotiation skills. A keen eye to design & communications. Above-average writing skills.
Responsibilities Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives Seize opportunities to upsell products when they arise Build sustainable relationships and engage customers by taking the extra mile Keep records of all conversations in our call center database in a comprehensible way Management and resolve customer complaints Sell products and place customer orders in the computer system Identify and escalate issues to supervisors Manage calls and respond to customer’s email Provide product and services information to customers Approach expected customers and give a presentation on current projects and services Research required information using available resources Document all call information according to standard operating procedures Recognize, document, and alert the management team of trends in customer calls Follow up customer calls where necessary Qualifications and skills: Proficient in relevant computer applications 2-3 years of experience in a call center environment Knowledge of customer service practices and principles Superior listening, verbal, and written communication skills (Fluency in English, preferred American accent) Ability to handle the stressful situation appropriately
Screen-Magic is publisher of #1 business texting application on Salesforce & Zoho platforms. We are revered for our great customer support. Current high quality customer support is helping us growing well and to retain our leadership position in the market. With growing business, We have decided to expand our Customer support team. We are looking for a Customer support manager who can lead, manage and scale our support team, with goals of high performing customer support team. Skills: Very good communication skills Experience of managing customer support team of atleast 10 members for international customers. Good Customer facing skills Good experience of managing teams Good technology background required for understanding complex technology issues. Responsibilities: Setup, Manage customer support team, Setup KRA, SLAs using fresh desk like customer support tools. Keep your team motivated. Keep tab on all issues which are reported by various sources Keep in touch with Product team for new releases and training teams according to their responsibility Check quality of customer support tasks and plan the trainings & reinforcement sessions for improving in general customer support quality Report to management about customer success reports Invent/discover new channels and method to improve customer success Manage budgets of Customer support team requirements Take care of hiring and retaining customer support teams Do upkeep of tools used for Customer success such as fresh desk, chat etc. Information Security Responsibilities:You are responsible for protecting the information resources to which they have access. Your responsibilities cover both computerised and non-computerised information and information technology devices (paper, reports, books, recordings, computers, removable storage media, printers, phones, fax machines, etc.) that they use or possess. You Must follow the information security practices set by the ISO, as well as any additional departmental or other applicable information security practices.You are expected to adhere to all Screen-Magic policies and exercise good judgement in the protection of information resources. SHIFT : US Shift
Urgently required for Xiaomi Mi- Smartphones Brand PromotersVacancies: 143Company Name: Xiaomi Gender:Male/FemaleAge: below 30Salary: 13000 CTC + Good Incentives On roll job eligible benefits ESI PF 👍Experience: *Minimum 6 months of experience in Mobile Sales *backgroundIrfan Ali HR Qualification: Intermediate or aboveAge limit is - below 30 onlyWork Location Mumbai Ahmedabad Badodara,Surat,Bhavanagar,Surendarnagar,Bhuj,Junagadh,Immatnagar,Palanpur,Gadhi NagarMode of interview telephonic call
We are looking for an inside sales executive to help us find new sales opportunities and handle phone calls for the same. You will be required to achieve your given targets, collaborate with fellow employees and conduct demos. What to expect from the role Make cold calls regarding inbound and outbound sales. Understand how to identify new sales opportunities. Work in a fast-paced goal-oriented environment. Learn on the job regarding how to conduct demos and sales in general. With time this job has scope for growth. Responsibilities Identify new sales opportunities and handle both inbound and outbound calls to follow up. Make cold calls and emails to explore sales opportunities. Achieve quarterly milestones and close sales. Regularly study accounts and identify important players. Collaborate with teammates and work towards closing deals. Maintain a detailed database with all information on the prospects. Conduct offline demos to prospects and seal deals. Requirements Any Degree (Preferably - Engineering Grads).. Strong sense of communication and phone skills. Well experienced with web presentation tools.
Xpress Minds is looking for a dedicated and target-oriented team leader to join us in our journey of gamifying education through the world's largest knowledge platform - Mind Wars. If you absolutely love challenges and have an experience of driving performance across a team, come on board!The role includes, but is not limited to:- Delegating tasks and setting deadlines for your internal team- Handling the performance and training of the business development executives- Monitor team performance and report on metrics- Efficient and accurate database and Key Account Management- Building and maintaining relationships with educational institutions- Efficient and accurate database management of all the entities- Drive the team to achieve results through various initiatives- Increase the engagement of the team to make it more efficientWe would like to have the TL to be self-driven, to be both motivated and motivating, and apart from that they should have:- Proven experience of at least 2-3 years as team leader- Organisational and time-management skills- Excellent communication and leadership skills- Proficiency in MIS, Microsoft Office, esp. in MS Excel.- Natural drive for results- Detail-orientation
Duties for Key Account Manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. You should be able to contribute to creating and maintaining good customer relationships and ensuring smooth onboarding.Job Role:Develop and manage client portfolios.Sustain business growth and profitability by maximizing value.Analyse customer data to improve customer experience.Hold product demonstrations for customers.Improve onboarding processes.Mediate between clients and the organization.Handle and resolve customer requests and complaints.Minimize customer churn.Aid in product design and product development.Operate as the lead point of contact for all matters specific to our customersSupport and coordinate with the tech team to ensure seamless delivery to clientsWhat you’ll do:Own the product knowledge baseMap customer journey and identify improvements at every stageMaintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer successDevelop a trusted advisor relationship with key customer stakeholdersBe the product champion, interpret customer insights to drive change in product and act as a voice of the customer to the Product teamManage the Customer Success strategy for tracking and reporting on client health and reducing Customer ChurnCreate and perform Monthly/Quarterly Business Reviews for ensuring customer retention and expansion - effectively delivering results to key stakeholdersRaise open issues with cross-functional teams and take ownership of resolving the issues in a timely mannerConstantly work towards providing innovative strategies for delivering customer delightEngage with clients to understand the nuances of their work processes and the resulting needs and pain points.Tools and Skills RequiredMust Have:Highly organized and able to multi-task.Communication skillsSelf-driven and proactive nature.Excellent communication and interpersonal skills.Experience in SAAS based product, CRM or ERP.Knowledge of customer success processes.Experience in document creation.Patient and active listener.Passion for service.Have high proficiency in Microsoft Office (Excel, Word, PowerPoint)Good to Have:You should be passionate about engaging customers and expanding their use cases through our productYou have strong problem-solving skills and are great at finding creative solutions and workarounds when neededYou have good data analysis and data-driven decision-making skillsStrong project management skillsExperience:3+ years proven track record in an enterprise account management role (Customer Success, Relationship Manager, Key Account Management)Strong Technical Background. What's attractive about us? We offer a suite of memberships and subscriptions to spice up your lifestyle. We believe in practicing an ultimate work life balance and satisfaction. Working hard doesn't mean clocking in extra hours, it means having a zeal to contribute the best of your talents. Our people culture helps us inculcate measures and benefits which help you feel confident and happy each day. Whether you'd like to skill up, go off the grid, attend your favourite events or be an epitome of fitness. We have you covered round and about. Health Memberships Sports Subscriptions Entertainment Subscriptions Key Conferences and Event Passes Learning Stipend Team Lunches and Parties Travel Reimbursements ESOPs That's what we think would bloom up your personal life, as a gesture for helping us with your talents. Join us to be a part of our Exciting journey to Build one Digital Identity Platform!!!
Designation: Senior Business Developer Exp.: 7 - 10 Years Job Location: Sector 62, Noida Company Websites: http://www.sosudatech.com/ Job Description: Responsibilities: Develop a growth strategy focused both on financial gain and customer satisfaction Promote the company’s products/services addressing or predicting clients’ objectives Managing and retaining relationships with existing clients Conduct research to identify new markets and customer needs Having an in-depth knowledge of business products and value proposition Monitor and evaluate industry trends and customer drivers and meet regularly with management and stakeholders to discuss strategy Prepare sales contractsensuring adherence to law-established rules and guidelines Keep records of sales, revenue, invoices etc. Provide trustworthy feedback and after-sales support Requirements: 7-10 Yrs of Business Development-Both Locally & Internationally (USA Market) High Proficient/Fluent in English and Communication Master Degree in BA/TECH BS in IT/ENGINEERING Masters of Science in Business Administration Centration: Innovation, Technology, Entrepreneurship, Market Research & Development High Proficient/Mastry in many Technology, Gant Chart Tool, Visio, MS Package, Statistics, Analytics, Team Player Management Experience (6 yrs ) Tead Lead Leadership Skills Knowledge of Consulting Business Proficient in Skype, Sharepoint, MS Team, HR Tools, WebEx, Zoom, MS Dynamics High Level Experience in Business Planning/ Budgeting, Business Development, risk Management, Team Development/Management