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Customer Relationship Management (CRM) Jobs

Explore top Customer Relationship Management (CRM) Job opportunities for Top Companies & Startups. All jobs are added by verified employees who can be contacted directly below.

Inside Sales Specialist
Inside Sales Specialist

Founded 2015
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Pune
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0 - 2 years
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Best in industry2 - 4 lacs/annum

Eligibility Criteria:Masters/Bachelors degree in business domainFlexible to relocate to Pune and work from WittyPen OfficeProficient in English communication1+ years of experience in salesRequired Skills:Excellent communication skillsAbility to manage and use CRMAbility to use Sales Outreach Automation toolsUnderstanding of Inbound or Inside sales approachUnderstanding of B2B sales approachCapability of prospecting and relationship managementUnderstanding of Content marketing will be a plusSkilled and forecasting revenues and reaching goalsExpert at using MSOffice toolsRoles and Responsibilities:Prospecting and outreaching businesses relevant to buyer personaTalking and giving a demo of our value propositionHelping customers on board and maintain regular relationshipsMeasure sales numbers and reach targetted revenuesWork with Operations team to ensure quality deliverablesSubmit weekly reports on the progress of work

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Sherin Mathew
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Team Lead
Team Lead

Founded 2017
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Remote, NCR (Delhi | Gurgaon | Noida)
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8 - 12 years
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Best in industry11 - 21 lacs/annum

Job Overview Concurrently managing projects with high complexity, varying budgets, differing durations, and multiple stakeholder involvement. Projects are medium to large in scope and budget. This includes projects that are budget and time constrained, and include IT equipment and hardware components, some of them being niche projects in healthcare domain. Responsible for many aspects of conducting the task(s) through the entire project life, with a focus on optimized solution provisioning, overall integration, multiple vendor management, and data security. Experience in healthcare industry is an added advantage though project management as well as full stack development experience is mandatory.   Responsibilities and Duties:   Integrations: Responsible for system integration planning: API Management to connect with current infra and launching/planning new IT architecture. Such as LIS, RIS, PACS, CRM, Fareye, Acuity, GE AW, MWL, MPPS integrations. Process Improvement: Identify enhance and Implement IT platforms to optimize operational bottlenecks: such as Queue Management etc. Automations: Plan automation of manual tasks, such as integration of Pine Labs / PayTM EDC Machines with POS; Fujitsu PaperScan for Auto-digitization of Scanned Documents. Infra Management/Uptime Monitoring: Implementation of Organization wide SD-WAN and setting up protocol to manage network/bandwidth usage. Security/Firewalls: Implement organization wide Firewall (with SD-WAN), Implement Endpoint Security for All users. CRM Management: Maintenance of workflows in Call Centre Data Management: Excel expertise is a must for data corrections/ process Analytics: Responsible for Business Analytics and Process Management Website Monitoring/Implementations: Manage WPMUDEV (For WP Security) and evaluate a shift to Magento WAF Management: Manage and Plan Rules for Cloudflare, AWF and Fortinet Accounts. VPN Administration: Evaluate building an IP-SEC tunnel for enhanced security New project’s implementation Experience in Process Implementations Knowledge of AWS Infrastructure will be added advantage

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Pramodini Jadhav
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Senior Client Success Partner
Senior Client Success Partner

Founded 2004
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Pune
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3 - 5 years
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Best in industry4 - 10 lacs/annum

Major Roles and Responsibilities: Use analytics, logic and business judgment to identify, prioritize, structure and solve business problems. Being the face of company for customers. Proactively identifying and documenting business requirements from key business stakeholders. Analyze business and user requirements, business system capabilities, workflow, and functional limitations, procedures, and problems to automate or improve existing systems (SaaS, HRMS, ERP, HCM and others). Document the functionality of existing and new business systems. Work closely with the Technical, Business and Operations teams to implement solutions and enhancements that ensure technical compatibility and user satisfaction. Keep up-to-date with applicable technologies as well as developments in the relevant industries. Work in partnership with IT teams for - defining business solutions that deliver functional and nonfunctional requirements ; and sharing worthwhile feedback. Writing Functional requirement documents and creating wireframes effectively with various stakeholders. Demo the features to stakeholders/customers  and collect feedback. Capability to transform business Processes into Product Requirement. Managing system implementation projects and multiple accounts at the same time and managing the operational queries. Must be open for Travelling. Key Success Factors An aptitude for details - Strong attention to detail and ability to aim at perfection. Ability to follow-up with multiple stakeholders and get things done. Excellent interpersonal communication skills and an ability to develop and maintain professional relationships. Superior project management and organizational skills. Highly developed critical thinking and analysis skills. Think logically, learn quickly and translate into technical and layperson terms. Sound business judgment and an appreciation and interest in the 'big picture'. Ability to define and solve unstructured business problems. Ability to make decisions and defend them clearly. Self-motivation, independence and process driven thinking. Be highly motivated, energetic, disciplined, and results oriented. Strong ethics and transparency in dealings with clients, vendors, colleagues and partners. Hands-on problem solving aptitude, with ability to generate ideas and solutions. Education & Experience Bachelor’s degree in Technology. Graduate in Engineering/BCA  3-5 years in Client Facing Role.  Good understanding of software development lifecycles  Strong written and verbal communication skills Prior exposure of product development would be an added advantage.

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Lavanya Pandey
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Field Operation Executive
Field Operation Executive

Founded 2015
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NCR (Delhi | Gurgaon | Noida)
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0 - 1 years
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Best in industry1 - 3 lacs/annum

Roles and Responsibility   1. Looking after entire field operations   2. Coordinate with the sales and technical team to resolve the issues.   3. Take full ownership of keeping the designated clients to keep them hooked to the solution provided by the company.   4. Addressing customer inquiries, concerns and suggestions.   5. Detect repetitive issues and finding a relevant solution for that.   6. Work along with the tech team to fine issues w.r.t to the product and make it stable.   7. Analyze and summarise the day’s work and reporting it to the team manager.   8. Manage maintenance of equipment / devices and services. Note:   MUST OWN TWO-WHEELER WITH DRIVING LICENSE CANDIDATE WHO CAN JOIN IMMEDIATELY. FIXED TRAVEL REIMBURSEMENT.

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Shweta Singh
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Customer Success Manager
Customer Success Manager

Founded 2014
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Vadodara, Ahmedabad, Surat
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1 - 5 years
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Best in industry2 - 3 lacs/annum

We are on a hunt for a customer success associate to empower our present and potential customers. One will also document the customer queries and other technical guides.

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Tejas Chaudhary
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GrayQuest - Regional Head, Sales and BD
GrayQuest - Regional Head, Sales and BD

Founded 2017
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Hyderabad, Bengaluru (Bangalore), Mumbai, Chennai
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2 - 7 years
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Best in industry4 - 9 lacs/annum

We are looking for an enterprising and dynamic Sales/BD Leader to join us as a Regional BD lead (B2B) at GrayQuest. This will be a core position where the candidate will have independent ownership of the Indore Region to build up our presence. Figuring out the education eco-system landscape and building relationships with key stakeholders while simultaneously developing a team to fulfill the growth plans will be a key responsibility.We are a young team that has successfully completed the initial POC and product-market fitment phase, now looking to scale up significantly. The candidate will have growth opportunities and independent decision making while learning from multi-functional roles within the core team.Responsibility -- Own the P&L responsibility for their region- Coordinate and manage accounts of our existing partnerships - Educate and spread awareness about our financial product/concept to our prospective educational institutions in the region- Ensure effective execution of our strategic roll-out plan with the given partner- Coordinate with the partners/prospects for giving presentations and address customer Q/ARequirement -- Strong Interpersonal and intrapersonal skills- Ability to work independently, and deliver quantifiable results- B2B experience and understanding of the sales life cycle.

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Rishab Mehta
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Technical Writer
Technical Writer

Founded 2012
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Bengaluru (Bangalore)
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5 - 10 years
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Best in industry8 - 15 lacs/annum

About Us: Led by former Salesforce and Siebel executive, Chuck Ganapathi, Tact.ai is on a mission to make enterprise software more human-friendly. Tact.ai’s conversational AI platform is used by Fortune 500 sales organizations, including two of the top five pharmaceutical companies in world, Honeywell and Cisco to drive revenue growth by eliminating friction in their daily sales workflow. Headquartered in Sunnyvale, CA., Tact.ai Technologies, Inc. is a privately-held company backed by Accel Partners, Redpoint Ventures, Upfront Ventures, M12 (formerly Microsoft Ventures), Comcast Ventures, Salesforce Ventures and the Amazon Alexa Fund. The India Center of Tact.ai was set up in July 2018, with a focus on bringing together world class talent to take Tact.ai to the next level, in terms of product, go-to-market and operational excellence, while building up on the company’s culture of global inclusion that we aspire to and strive for. About the Opportunity: At Tact.ai, we build products that transform how users work by removing friction in their day-to-day lives. Do you believe in making software more human-friendly. Do you relish the challenge of balancing user experience, technical details, optimization, security and omni-channel and cross-platform extensibility? Are you obsessed with creating a  better end user experience? Join our team at Tact.ai, the only company backed by Amazon, Upfront & Microsoft ventures, Salesforce.com, Accel, Redpoint, and Comcast. Tact.ai is seeking a talented and highly motivated Technical Writer to make the administration and usage of Tact as transparent as possible. As a member of our Product team, you will be primarily responsible for collaborating with product managers, designers and engineers to understand release scope and create written (and other) sources of information about Tact that fits our human-friendly mission. Desired experience level: 5+ years in a technical writer role for enterprise software implementations at Fortune 1000 clients (consulting firm or software company experience, CRM experience highly desired) Job responsibilities: Develop user documentation of the Tact product suite for each release, including user functions and administration In addition to documentation, identify and develop alternate ways to convey systems documentation (eg. video, in-line help) Prepare one-off white papers on important topics, such as Tact’s approach to integration, for customer consumption Hire and manage additional employees and contract help as needed     Qualifications and Skills: Bachelor’s degree in computers or equivalent/higher Experience with documentation alternatives (eg. video and online help) Ability to prioritize, multitask, and perform effectively in a highly dynamic work environment; perform tasks and activities that may be out of your comfort zone Ability to quickly grasp and distinctly explain technology and business concepts to non- technical users Strong communication and interpersonal skills Nice to have:  Experience with CRM, mobile and AI Job Requirements: Ability to travel to US, 2-3 times per year Business Visa for visiting US is preferred

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Sangeetha Ravikumar
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Customer Success Manager
Customer Success Manager

Founded 2017
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Mumbai
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2 - 7 years
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Best in industry8 - 10 lacs/annum

Responsibilities:1) Manage a team of Consultants to ensure speedy and effective implementation of TranZact.2) Should develop a deep level of understanding and knowledge of the entire product.3) Should be able to understand the functioning of business processes of clients to ensure that they use TranZact in the best possible way.4) Should be willing to take initiative in automating regular tasks with the help of easy tech tools such as macros to improve the efficiency of the team.5) Develop customer health scores and other data-driven frameworks and tools to identify areas of opportunity to improve retention and maximize revenue.6) Should maintain good relations with client after implementation to ensure their continued satisfaction and zero churn.7) Should come up with new ideas on client interaction to ensure maximum customer delight.8) Should be able to work with the Tech teams to ensure better development of the product based on client feedback.9) Should take leadership in the overall improvement of the Operations team.Requirements:1) Good Aptitude and problem solving skills - To understand Product fully.2) Good Communication Skills and on the feet thinking - to maintain good relationship with Client.3) Good Excel Skills.

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Aastha Nahta
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