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Customer Relationship Management (CRM) Jobs

Explore top Customer Relationship Management (CRM) Job opportunities for Top Companies & Startups. All jobs are added by verified employees who can be contacted directly below.

Customer Success Manager

Founded 2015
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Mumbai
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3 - 7 years
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Best in industry6 - 14 lacs/annum

We are looking for Customer success Manager who is a champion not only in customer support but also account management and business development with a minimum of 3+ years ex. Key Responsibilities: - Develop and execute a 360 degree customer success strategy to promote customer loyalty and retention - Build a framework and establish customer support practices, including live customer support and knowledgebase - Be the product champion, and get involved in all aspects of the development lifecycle to keep updated on the latest features and enhancements introduced - Think from the customer's point of view and identify areas of improvement from the product and support perspectives, including enhancements, bugs, tips and tricks - Develop strong customer relations and be the go-to person for the customer Work closely with the Growth and Marketing teams to feed insights, learnings and voice of the customer Note: Customer service is a small subset of Customer Success. We need a champion who proactively manages all customers, ensures their activation and ultimately tie it to increase revenue/customer (This is a key mindset) Skills: - Strong interpersonal skills, both verbal and written - Technical aptitude and ability to learn software programs - Problem-solving skills and ability to identify tricks to help customers - Experience working with core teams within an organisation - development, testing, marketing - Data-driven and analytical thinking Important note for applicants - while applying, please add a cover letter, detailing your understanding of day to day tasks for a Customer Success Manager and your past experience that makes you a good fit for this.

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Busines Development Executive

via Wozart
Founded 2016
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Hyderabad, Bengaluru (Bangalore), Mumbai, NCR (Delhi | Gurgaon | Noida)
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0 - 3 years
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Best in industry3 - 7 lacs/annum

Your role will be to seek new business opportunities by contacting and developing relationships with potential customers. You will use your communication skills to cultivate strong relationships with customers, from first contact until you close the deal. You will also ensure proper after-sales service. If you are motivated and results-driven and enjoy working in a team environment, we’d like to meet you. Ultimately, you will boost sales and contribute to our long-term business growth. Responsibilities  Qualify leads from marketing campaigns as sales opportunities  Contact potential clients through cold calls and emails  Present our company to potential clients  Build long-term trusting relationships with clients  Proactively seek new business opportunities in the market  Set up meetings or calls between (prospective) clients and Account Executives  Report to the Business Development Manager on (weekly/monthly/quarterly) sales results  Stay up-to-date with new products/services and new pricing/payment plans Requirements  Hands-on experience with multiple sales techniques (including cold calls)  Track record of achieving sales quotas  Familiarity with MS Excel (analyzing spreadsheets and charts)  Understanding of sales performance metrics  Excellent communication and negotiation skills  Ability to deliver engaging presentations

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QA Engineer

Founded 2012
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Bengaluru (Bangalore)
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5 - 5 years
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Best in industry3 - 15 lacs/annum

About Us Led by former Salesforce and Siebel executive Chuck Ganapathi, Tact.AI is on a mission to make enterprise software more human-friendly.  Tact.AI is the world’s first mobile sales productivity suite. It combines Salesforce and everyday sales tools into one app that works both in an online and offline environment.  Tact’s device-native, conversational platform is used by Fortune 500 companies to transform the daily sales experience in the field and maximize the value of their CRM investment. Tact.AI brings together state of the art conversational AI built on a platform with a razor sharp focus on scalability and extensibility, tied together by a UX-first approach. The India Center of Tact.AI was set up in July 2018, with a focus on bringing together engineering talent to take Tact.AI to the next level, in terms of features, capabilities and scale, while building up on the culture of inclusion that we have always prided itself upon. Tact.AI is a funded startup with a world class product, team and a growing customer base. We are funded by Accel, Redpoint, Comcast, Amazon, Salesforce, Upfront & Microsoft Ventures. About the opportunity:  At Tact.ai, we build products that transform how users work by removing friction in their day-to-day lives. Instrumental in this goal of making software more human-friendly are Tact.ai Engineers. Do you relish the challenge of balancing user experience, technical details, optimization, security and omni-channel and cross-platform extensibility? Are you obsessive about making the end user experience better? Join the QA team at Tact.ai, the only company backed by Amazon, Microsoft and Salesforce.com. What You’ll Be Doing You will be part of QA team for Tact.ai, Bangalore. We are looking for QA engineers who are enthusiastic in learning and working with latest technology. You will be responsible for testing app on various mobile & desktop platforms.  Responsible for testing the product end to end. Execute test cases, review test artifacts, and document defects. Identify software defects and verify bug fixes. Independently troubleshoot and reproduce issues, document results, determine root causes. Lead testing effort for complex features which includes designing test scenarios, creating test plans, implementing and executing test cases. Create well-written and comprehensive documentation. Proactively and effectively communicate at all levels, internally and externally. What You Should Have 2-4 years’ experience in software QA testing. Excellent interpersonal, written and oral communication skills. Work effectively in a fast-paced and constantly changing environment. Manual testing including Ad-hoc testing, Network, and memory among other core functionality tests. Experience in testing mobile apps or Cloud based solutions. Experience in testing end to end solutions. Execute automated and manual test plans. Test Planning, test design and test execution. Experience including analysis of requirements and acceptance criteria; coordination with engineers, developers and system architects. Demonstrated ability to translate requirements/user stories into test cases. Brownie Points: Knowledge of CRM domain. Start-up experience.

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Customer Success Manager

Founded 2017
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Noida, NCR (Delhi | Gurgaon | Noida)
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1 - 3 years
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Best in industry2 - 5 lacs/annum

Roles and Responsibilities: -Managing Customer Lifecycle Management post sales -Working closely with the marketing team in order to optimize the acquisition, engagement, and retention of customers. -Guide new customers through the configuration and implementation of product -Explore what success means to the customer and ensure that they reach their goals -Responsible to show value to the customer so that they renew and upgrade license -Develop feedback funnel and passing customer feedback to the engineering team to set the future direction of product development -Responsible to deliver customized demos as per the specific requirements of the customer You should be: -Customer-obsessed and a hustler -Very polished and good communication skills -Street-smart attitude and highly motivated -Highly accountable and responsible -College and grades is not a selection criteria as long as you are sincere and hungry to learn Skills: Customer Relationship Management, Communication Skills, Self Starter / Self Motivated, Influencing Skills, Ownership, And Accountability

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Inside Sales

Founded 2017
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Noida, NCR (Delhi | Gurgaon | Noida)
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0 - 2 years
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Best in industry2 - 5 lacs/annum

Work in a fast-paced environment to acquire new customers, increase the revenue growth for an organization, and make sure all aspects of the sales orders meet requirements of the client and the company. -Making calls and following up with potential clients and aim conversions. -Offering online demonstrations to potential clients -Working with community partners to increase involvement and developing relationships with potential clients -Going over the perks and benefits of making purchases through one company versus another -Developing and analyzing data to determine how to better reach out to customers making sure to understand the individual and unique needs of each customer You should be: -An effective communicator and a hustler -Street-smart attitude and highly motivated -Highly accountable and responsible -College and grades is not a selection criterion as long as you are sincere and hungry to learn Skills: Sales Management, Customer Relationship Management, Communication Skills, Influencing Skills

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Sales Manager

Founded 2017
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Bengaluru (Bangalore)
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3 - 9 years
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Best in industry10 - 12 lacs/annum

Shoonya is looking for a Sales Manager who is passionate and desired to become a market expert in IOT, Mobile Device Management, Enterprise Security market . Who has a positive and competitive spirit passionate about the tech startup world! Self-starter who works well in a team environment with high energy and positive attitude and willingness to go the extra mile with a strong work ethic; self-directed and resourceful with excellent verbal and written communication skills. Qualifications Minimum 3 years experience in a fast-paced prospecting role Experience using r CRM tools Comfortable working in a fast-paced and dynamic environment Flexible (ability to work across different time zones) and able to think quickly Responsibilities Research and identify prospects that fit our ideal client profile Utilize sales tools to efficiently prioritize & manage outbound activities Engage in team development and mentoring Achieve monthly quotas of sourced qualified opportunities and pipeline business Collaborative and team oriented Compensation Details: ₹10L – ₹12L 0.01% – 0.01% equity

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ORGANISATIONAL DEVELOPMENT

Founded 2016
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Chennai
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5 - 7 years
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Best in industry6 - 9 lacs/annum

The Senior Manager, Organisational Development (OD) will lead the OD vertical and ensure that all collective and individual goals for the vertical are achieved. The Senior Manager is responsible for organisational oversight and the encompassing critical functions like stakeholder management, operations, communications, and strategy and impact. It is a versatile role that requires exceptional planning and project management skills. Overall organisational Growth and Development : Set the vision and goals for the vertical in consultation with the CEO Contribute to the strategic vision of all the programmes being implemented by Madhi Oversee the achievement of personal and professional goals of team members. Support and brainstorm with team members regularly about short and long-term goals Steer the verticals to achieve their respective programmatic goals and outcomes Stakeholder Engagement : Co-lead stakeholder engagement with the manager and help them hone their stakeholder management skills Plan and execute internal and external events with absolute attention to detail Draft reports, proposals and documents for various stakeholders including but not limited to donors, government departments, board of advisors etc. Design and Communications : Set the brand vision for Madhi along with the Communications Manager and execute the communications plan Ensure all internal and external communication aligns with Madhi’s quality standard and guidelines before it gets disseminated. Strategy and Impact : Network with other organisations and potential partners with whom Madhi can synergise Co-lead fundraising for the organisation along with the CEO Contribute to the strategic vision for all programmes being implemented by Madhi Human Capital Management : Ensure optimum operational efficiency and measure/track meticulously Co-lead Human Capital Management with the manager and support talent management activities for the team Provide regular and timely feedback to the CEO about organisational strength and areas of development and contribute toward the continuous improvement of organisational processes and structures Admin and Finance : Oversee the organisation’s financials and plan for cash inflow Support the Senior Associate with tasks - office administration, logistics for events and petty cash management.

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Retention & Loyalty Specialist

Founded
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Bengaluru (Bangalore)
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3 - 7 years
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Best in industry20 - 25 lacs/annum

What it means to be a Promolta team member? There's something that runs deep in the DNA of Promolta: we see no limits. We are an inspired, fun-loving and hardworking team that believes we can change the online video advertising industry. We understand that to reach our goals, we need the best people to get there. As an early member of our team, your contributions will have a major impact on our success. Ideal candidate has: - Previous job experience in Customer Success and Retention - Preferred Industries exp. : Telecommunication, E-commerce, Consumer Internet company - MBA from Top school with min 4 years experience. Experience/ skills required: - Loyalty or CRM programme experience - Creating and Tracking Email Marketing campaigns. - Creative campaigning in Digital media - Results driven professional who wants to own Email Marketing for Promolta - Strategic thinker and ability to offer marketing solutions to activate seasonal marketing strategy - Website Conversion/Optimization experience is a plus Responsibilities: - Drive initiatives aimed at increasing repeat rate, retention and reduce churn - Own Email communication medium across in-house and paid channels. - User lifecycle management across all segment of users (new, active, at risk, dormant) - Lead loyalty efforts – understanding and mapping user behavior (immersions, profiling) piloting and experimenting with the construct and final rollout - Interact with product and tech team to co-define the growth charter and product roadmap pertaining to growth, retention, and loyalty efforts How our Product Works: https://www.youtube.com/watch?v=4wkmADwbI6I

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Manager - Operations - BPO/ ITeS

Founded 2007
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Bengaluru (Bangalore)
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8 - 12 years
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Best in industry8 - 18 lacs/annum

Manager - Operations - BPO/ITeS (8-12 yrs) Position Title: Operations Manager Location: Bangalore KEY RESPONSIBILITIES : - Responsible for day to day Operations management - Monitor and ensure organizational goals and contractual commitments are met (e.g. budget/cost, service availability, responses, reports). - Resolve/monitor customer escalations as appropriate. - Responsible for mentoring, training, career development, performance management - Provide direction for and support of process change initiatives including robust documentation and training. - Reviewing and Monitoring process accuracy on a periodic basis. - Periodic client reporting and conducting quality audits. - Good Experience in MS office applications (PowerPoint, Visio, MS Project) - Able to work and deliver under pressure, - Should have keen eye for detail. - Must be flexible and able to work in shifts. - Should have confidence to discuss instructions and deliverables with clients and management to ensure clear understanding - Demonstrated experience in dealing with large-scale, highly available, and SLA managed services - Performance Management - People Management - Process Improvements - Client Relationship Management CRITICAL SKILLS REQUIRED : - High analytical skills - Lean Certification or Six Sigma certification would be added advantage, but not mandatory - May or should have information on internet or social networking products or services - Good communications skills and written skills - Excellent knowledge of Service Delivery in a voice/semi voice process - Well versed with Microsoft applications, specially excel and power point - The job will require fairly high amount of work in shift environment as per requirement - Candidate shall be responsible for all risk management & compliance activities as applicable to this functional role. - Candidates should be flexible to work in any shifts including US shifts can only apply with the below mentioned details: Current CTC: Expected CTC: Notice Period:

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Head of Sales

via AdNabu
Founded 2014
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Bengaluru (Bangalore)
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3 - 7 years
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Best in industry6 - 8 lacs/annum

We are looking for the candidate who can head SaaS sales for AdNabu. Our target customers are e-commerce companies in US, UK and AUS. We need the candidate to come with new processes to successfully sell our software to medium to large companies. Experience in this regard is highly valued. Salary 6-8 LPA Base and significant equity Responsibilities - Meet or exceed sales quota - Own the outbound email process including email A/B testing and automation - Conduct web or phone demos to potential customers - Follow up with customers and close the deal - Build and grow sales team in the future for other markets as well - Learn about AdNabu and be comfortable about Google AdWords Requirements - At-least 4 years of experience in a SaaS inside sales team selling to US or Europe - Strong writing, presentation and communication skills - Self driven and ability to work without supervision

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Tech Support Engineer

Founded 2013
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Pune
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2 - 4 years
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Best in industry4 - 8 lacs/annum

A Technical Support Engineer at Plobal Apps serves as an expert for PlobalApps’ products and associated technologies. Since our products are built largely for Shopify store owners, The PlobalApps Technical Support Engineer is an expert on the Shopify product as well. This is a high-profile customer facing technical role to find solutions faced by our customers with their mobile apps and therefore help them work through technical difficulties. The Support Engineer is a strong interface between our customers’ and our Engineering / Product teams. Job Responsibilities: • Research, Diagnose, troubleshoot and identify solutions to resolve customer issues. • Regular and Proactive follow-ups with customers via the tickets/issues raised with recommendations, work-arounds, updates and action plans. • Log Software defects using a bug tracking system and work closely with the engineering team to analyse defects and track them to resolution. • Record Cancellation Reasons for Customers & work with the business teams and product teams to find solutions to take proactive steps to reduce churn. • Work with the product management team to continuously evolve the product based on customer feedback including issues raised & new feature requests. Professional Competencies • Prior experience of supporting enterprise level customers • Demonstrated excellence in working with cross-functional and multi-disciplinary teams • Outstanding written & spoken communication skills • Well-organized with utmost care for details, along with excellent comprehending skills to address issues • Strong time-management and prioritization skills to work with multiple customers • Good Understanding of web technologies <insert technology names>   Desired Skills & Experience • Bachelor’s Degree Computer Science Related • Minimum 2 years of experience in customer support role • Strong problem solving skills • Organized and reliable self-starter who can work independently • Willing to work in rotating shifts

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Product Specialist
at Keka

via Keka
Founded 2015
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Hyderabad
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1 - 6 years
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Best in industry2 - 10 lacs/annum

Walk-in on 27th October 2018 @Hyderabad Address: Keka Technologies, Floor # 3, Building Name – Incor9 Kavuri Hills, Madhapur, Hyderabad - 500033 Landmark: Above D-Mart Time: 10:00 AM to 2:00 PM Contact Person: Kumkum Job Description: Keka has grown super-fast to become the leading HR Tech product, thanks to our people and customers. We are looking for awesome young guns who can join our journey to disrupt the market. Product Specialist is someone who has first hand knowledge about our platform and is capable of configuring and customizing the platform as per the business requirements of our customers. What we are looking for in you **The job requires strong analytical and troubleshooting skills, so a good score in aptitude is a must **You'd be interacting with various senior business stakeholders, so strong communication skills - verbal and written are a must **While the job does not require coding skills, having a strong tech inclination is an advantage as there are many tech tools that we use as part of the role. **The role requires dealing complex payroll calculations, so being good with numbers is must. **Leadership and organization skills will help boost your career shoot faster in this role. Roles and responsibilities **Being able to understand customer's HR/Organization requirements and design a solution using Keka platform that meets these needs **Measure product usage metrics and assist businesses in increasing the product adoption. **Develop customer relationships with a goal to promote platform adoption and retention. **Identify bottlenecks in the operations and come up with improvements and process optimizations **Communicate with customer effectively through mail, chat and voice channels.

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Customer Engagement Associate

via Happay
Founded 2012
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Bengaluru (Bangalore)
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0 - 2 years
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Best in industry4 - 5 lacs/annum

Happay’s Customer Engagement team aims to support about tens of thousands of users familiarize themselves with Happay’s powerful product interface. To keep the Digital Expense Management Ecosystem humming, you will be responsible to help our user family to understand the product as easily, quickly, and as proactively as possible. Roles and Responsibility: Creating curated content that will help Happay’s users engage with the product, and derive maximum value from it in considerably less time. Giving an extensive walk through right from User - Onboarding to Interactive Engagement and aiding User Adoption. A typical day in the life of a Customer Engagement Associate might include: Collaborating with the Customer Success team to execute engagement plans for clients based on their unique profile and use cases. Creating and distributing onboarding & engagement collaterals (Teasers, User Manuals, Videos, Email campaigns, etc.) Collaborate with product managers and deep dive into new features and their applicability in the client’s use-case; develop content and boost the adoption of those features. Solving on-the-spot, impromptu challenges in terms of urgent / ad hoc requirements from various teams Rolling with the punches when things change, and taking ownership of the time you spend with us and truly making a differences Eligibility: Software Skills: Working knowledge of Microsoft Powerpoint / Keynote. Moderately well-versed with Excel / Google Sheets Learning Skills: Ability and motivation to learn, consistently and quickly, and constantly improve processes and collaterals People & Communication skills: Required to work with product managers, customer success managers, designers, analysts, etc. Presentation skills: Ability to explain simple to complex information in user-friendly ways An open mind for new ideas and methodologies, and a liking towards taking up challenges and finding creative solutions The knowledge to test for consistent engagement, content and user experience. A desire to get a kick out of getting users to those aha! moments A clear cut understanding of customer engagement and all the wonders it can do, strategies and objectives Working with us will be a roller-coaster ride! You have a team of aces to work with and an open, refreshing and an inspiring work culture that you will cherish. Along with that, you also have an open platform to showcase your skills, ideas and knowledge. Lastly, and most importantly, you have a top notch expense management application and web interface spanning major digital platforms (desktops, laptops and mobile). You’ll end up loving your job cause we make it fun.

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Inside Sales Representative

Founded 2018
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Bengaluru (Bangalore)
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3 - 7 years
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Best in industry6 - 14 lacs/annum

All of our team members are expected to learn, learn, and learn! We are working on cutting edge technologies and areas of artificial intelligence that have never been explored before. We are looking for motivated people with strong skills that want to work on problems and challenges they have never worked on before. All of our team members wear multiple hats so you will be expected to simultaneously work on multiple aspects of the products we ship. Responsibilities * Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails * Understand customer needs and requirements * Route qualified opportunities to the appropriate sales executives for further development and closure * Close sales and achieve quarterly quotas * Research accounts, identify key players and generate interest * Maintain and expand your database of prospects within your assigned territory * Team with channel partners to build pipeline and close deals * Perform effective online demos to prospects Required Qualifications/Skills: * Strong 2 to 4 years hands on experience with inside sales * Track record of over-achieving quota * Strong phone presence and experience dialing dozens of calls per day * Proficient with corporate productivity and web presentation tools * Experience working with Salesforce.com or similar CRM * Excellent verbal and written communications skills * Strong listening and presentation skills * Ability to multi-task, prioritize, and manage time effectively * BA/BS degree or equivalent

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Business Development Manager

Founded 2017
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Pune
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1 - 4 years
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Best in industry3 - 5 lacs/annum

Selected candidate day-to-day responsibilities include: 1) Engage in market research in order to identify new opportunities for business 2) Explain to potential customers about the various benefits offered by company products or services; following them up so as to close the business deals 3) Ensure adoption of our products and sales through them by starting and managing relationship with various stakeholders 4) Manage complete Customer on-boarding process 5) Respond to queries and complaints from clients as regards to the company products; this should be done in a timely fashion 6) Develop business proposals for existing and new customers 7) Develop comprehensive knowledge of the business and its development practices, its marketing activities, prospective clients, and the trends for the industry.

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Customer Support

via Elanic
Founded 2015
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Bengaluru (Bangalore)
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0 - 3 years
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Best in industry2 - 2.5 lacs/annum

About Company:Elanic is pioneering a shopping experience where women come together to buy and sell fashion. We are building a game-changing women's only social shopping platform, where you can shop from the closets of several women as well as sell your gently used apparel and accessories to your followers and be a style leader.About the Internship: Selected intern's day-to-day responsibilities include:1. Handle customer query and complaints emails (via freshdesk)2. Communicate with the concerned team via freshdesk3. Maintain CSAT (Customer Satisfaction Rating)4. Maintain AHT (Average handling time)5. Serve as a basic point of contact for customers with complaints, queries, request, feedbacks etc.6. Ensure that all the request, queries, and complaint of customers are responded in a timely and professional manner Only those candidates can apply who: are available for full time (in-office) internshipcan start the internship between 4th May'18 and 8th Jun'18are available for duration of 6 monthshave relevant skills and interests** Women willing to start/restart their career can also apply.Stipend:INR ₹13500 /MonthDeadline:2018-06-08 23:59:59Other perks:Certificate, Letter of recommendation, Pre placement offer (PPO), Informal dress code.Skills required:English Proficiency (Spoken) (Learn Business Communication), English Proficiency (Written), Hindi Proficiency (Spoken) and Hindi Proficiency (Written)

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receptionist for textile showroom

via SINDUR
Founded 2008
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Kalpetta
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3 - 4 years
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Best in industry1 - 1 lacs/annum

1. Greet and welcome customers with a pleasant attitude 2. Inquire what customers are searching for and guide them to the respective staffs/floor/coordinator 3. Maintain safe and clean reception area by complying with procedures, rules, and regulations 4. Maintain continuity among work teams by documenting and communicating actions, irregularities, and continuing needs 5. Contribute to team effort by accomplishing related results as needed

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Customer Resolution Officer

Founded 2015
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Mumbai
Experience icon
0 - 3 years
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Best in industry1 - 1 lacs/annum

The person would be a customer champion and responsible for resolving all customer queries arising largely through emails. Responsibilities and Duties - Needs to resolve & respond to customer queries primarily through emails. - Needs to speak to customers over phone occasionally in case of any escalations - May need to also speak to customers over a call as and when any business need arises Required Experience, Skills and Qualifications - Good communication skills - Verbal & Written - Empathy & Patience - Calm headed

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Task and Licensing Specialist

Founded 2009
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Mumbai
Experience icon
1 - 2 years
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Best in industry2 - 4 lacs/annum

DUTIES AND RESPONSIBILITIES: •Act as a point-of-contact for technical license issuance and dispatch, creation and dispatch of internal packages needed for technical deployments and upgrades, assigning, tracking and monitoring activities of the team to achieve SLA targets, various reporting activities etc. •Handles real-time voice-calls and chats related to tasks and licensing •Adheres to the TAT on task and licensing activities •Handles email queries and responds in a timely-manner •Achieves basic understanding of Seclore product needed for the task and licensing activities •Handles multiple cases created at the same time with varying degrees of severities and priorities •Effectively communicates procedural and technical issues to internal and external customers/stakeholders •Manages schedule of cases, determines priority and severity levels, negotiates and sets expectations with internal and external customers/stakeholders •Engages with internal teams to prioritize customer requests if needed •Engages in ongoing trainings at functional and organizational level, along with self-learning •Creates support documentation as and when needed •Works in a team with assorted expertise •Comfortable working in shifts •Multitasks and works well in a fast-paced environment QUALIFICATIONS: •Required: Bachelor’s Degree or Diploma in Computer Science •Understands basic details of operating systems and is aware of various technology terminologies •Knows MS-Office Suite in depth •Good to know: Some level of scripting used for automation EXPERIENCE: •1 to 2 years of experience in a customer support/licensing role •Managed customers from regions such as NA, EMEA or APAC •Exposed to working in shifts •Handled customers on the phone •Current job includes exposure to CRM tool •Exposure to severity-based models would be preferable •Exposure to Enterprise/Corporate customers preferable ABILITIES REQUIRED: •Strong customer-focus and passion for customers •Excellent written and verbal communication skills •Strong problem-solving attitude •Keen sense of ownership •Keen to learn and upgrade •Ready to work in a 24/7 support team •Be a team player with ability to stretch (time-wise) when required •Willing to work in high-pressure environment •Skills in planning, organizing, and adapting within a multi-tasking environment •Willing to work in night shifts if needed

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Customer Service

via Scholr
Founded 2015
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Mumbai
Experience icon
0 - 2 years
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Best in industry1 - 2 lacs/annum

Selected intern's day-to-day responsibilities include: 1. Interact with the application users 2. Handle calls to understand user requirements and resolve tech and non-tech issues 3. Connect with users on calls, emails and chats

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Research Analyst

Founded 2012
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Pune
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0 - 7 years
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Best in industry2 - 4 lacs/annum

Candidate must have good communication skill with at least 1-3 years of experience in lead generation and appointment setting.

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Project Manager

Founded 2015
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Wadala, Mumbai
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5 - 10 years
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Best in industry5 - 10 lacs/annum

Person will be responsible for: 1. Manage the project team throughout the project life cycle. 2. Ensure timely attainment of project milestones and deliverables. 3. Ensure client communications and requirements are dealt with on time. 4. Ensure project risks and bugs and taken care of within time. 5. He has to have sound technical knowledge and man management skills to ensure optimal utilisation of resources. 6. He should be good at determining optimal resources required for effectively completing the projects on or before time.

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Head of Customer Happiness

Founded 2016
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Chennai
Experience icon
2 - 4 years
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Best in industry4 - 6 lacs/annum

The candidate should have: - worked in Finance company - implemented / Supervised Credit screening, Customer service, Repayment application - supervised a team of 50+ people - worked on ISO certification - ability to manage costs - drive unit cost down - manage vendors - process risk management

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Customer Support Manager

Founded 2012
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Pune
Experience icon
0 - 3 years
Experience icon
Best in industry1 - 2 lacs/annum

Job Responsibilities Include: - Supporting customers via an online chat system and assign queries to tech or sales department. - Give online demo of the product - Onboard new customers - Make sure all the queries are addressed promptly. - Convert prospects into sales Skills we are looking for: - Basic knowledge of accounting - Excellent communication - Ability to learn new things quickly - Analytical skills

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Technical Manager - Telephony/Contact Center Integration

Founded 2011
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Bengaluru (Bangalore)
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6 - 12 years
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Best in industry1 - 24 lacs/annum

LeadSquared is looking for Technical Manager to own the cloud telephony and contact center integration product as part of the engineering team at Bangalore. What we do? LeadSquared is a leading sales execution cloud platform used by over 25,000 users worldwide to accelerate revenue generation. Being a fast-growing cloud company, there are tons of exciting software engineering problems we solve that include integration, scalability, performance, automation, big-data analytics and machine learning. It is a great opportunity for engineers who love to solve complex problems and would like to be part of a journey to build world-class software.The Role :Being a sales execution platform, telephony plays a key role. We are seeking an individual who can completely own the integration of LeadSquared with major cloud telephony and contact center platforms. The role involves working closely with customers, partners and senior leadership of the company directly to define and refine a standard way to integrate with contact center platforms. Subsequently, work with a small team to build a high quality, maintainable and secure integration system. The ideal candidate would understand how to design and build applications involving integration with cloud services and will have some experience in contact center application development, CTI or cloud telephony. It is critical to have strong understanding of software engineering practices such as work item management, source control, test driven development and continuous integration. Key Requirements : - Passion for building and delivering great software with a strong sense of ownership. - Minimum of six-years full-stack experience in building cloud-based web applications using .NET or Java.- Experience in releasing software applications and supporting customers- Experience in leading small teams- Strong experience with Build and Release, Agile processes and Estimation/PlanningQuick Facts about LeadSquared :- Top rated product on crowd review site G2crowd- Listed as the best rated marketing automation vendor at TrustRadius - Listed among the top vendors globally at GetApp.- Listed as one of the top 10 Marketing Automation solutions on GetApp.- Featured as No.1 Marketing Automation Software in India by NASSCOM.- Featured twice in Deloitte's Technology Fast 50 India 2014, 2016 and 2017- Ranked as one of the Top 20 Most Popular Marketing Automation Software Solutions by CAPTERRA- Featured in India's Most Promising Startups in NextBigWhat List 2013 100+ Indian Startups- We are among the 14 fantastic startups out of 19,400 in India- We are in Red Herring Asia's Top 100 Finalists - 2014For more details about the product, please visit http://www.leadsquared.comHere are some other online resources that you can look at:https://www.g2crowd.com/products/leadsquared/reviewswww.facebook.com/leadsquaredhttps://www.linkedin.com/company/leadsquared Profiles of founders : http://www.leadsquared.com/teamTEAM TA

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Customer Support Executive

Founded 2012
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NCR (Delhi | Gurgaon | Noida)
Experience icon
0 - 3 years
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Best in industry1 - 3 lacs/annum

Dear Candidate, Greetings from Onestore India!!!!! We have an urgent requirement with our company for the profile of Customer Support Executive. Location: Jangpura Extn., New Delhi Experience: 0-2 years of experience Timings: 8 pm to 8 am Company Profile: We offer surveillance software and related services. We have been providing government agencies and corporates over the globe with our proven expertise & technical skills. We have partnered with leading IT solutions providers including IBM® and Oracle® enabling us to provide first-class investigation infrastructure for our clients. In years, we have developed a broad array of digital forensic services & turnkey solutions which assures effective and simplified fulfilment of investigation needs of our clients. You may read more about our company profile on our corporate and product websites i.e; https://onespy.com Responsibilities: • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. • Build sustainable relationships and trust with customer accounts through open and interactive communication. • Provide accurate, valid and complete information by using the right methods/tools. • Efficient dealing of complaints to completion and enabling satisfaction of customer. • Keep records of customer interactions, process customer accounts and file documents. • Attempt to persuade customer to reconsider cancellation. • Work with customer service manager to ensure proper customer service is being delivered. • Requirements: • Proven customer support experience or experience as a client service representative. • Strong phone contact handling skills and active listening. • Familiarity with CRM systems and practices. • Customer orientation and ability to adapt/respond to different types of characters. • Excellent communication and presentation skills. • Ability to multi-task, prioritize, and manage time effectively. • Should be flexible with Shifts.

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Corporate sales - Pune

Founded 2014
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Pune
Experience icon
3 - 6 years
Experience icon
Best in industry5 - 10 lacs/annum

If you enjoy the challenges of working at a start-up and passionate about meeting new people and building strong relations then keep reading. eKincare has developed India’s first AI based personal health assistant. eKincare’s patent pending technology reads medical data from health records and various healthcare interventions to predict future health risks and provide timely personalised recommendations to beat those risks. Recognised among the “100 most innovative digital healthcare companies in the world” by the journal of mHealth, we are leveraging technology and data science to make healthcare simple. See our story @ https://yourstory.com/2016/04/ekincare-growth-story/ If you're an energetic, street smart, creative, hungry "crushing it" kind of professional and are interested in truly making a difference in Indian healthcare then apply now! Before it's too late! ** Added bonus if you have experience working in a healthcare industry! What you would be doing? - Generate new business opportunities - Demo eKincare platform benefits and use cases to clients - Drive revenue through corporate and insurance sales - Nourish existing relationships and strive towards best customer experience - Negotiate contractual terms, pricing and services with the partners - Keep an ear to the ground on healthcare trends and market - Contribute towards platform development by sharing market requirements - Continuously track towards company’s goals and aspirations What You Need For This Position (PLEASE DO NOT APPLY IF YOU DON'T MEET THE CRITERIA) - Previous relevant experience (2-5 years) within insurance broker/healthcare/SaaS/Corporate sales a MUST - Experience in commercial discussions with customers/ negotiations - Track record of driving incremental revenue opportunities and closing sales - Management graduate from a Tier-1 school - Preferred - Be able to thrive in a complex and demanding startup environment - Street smart, open minded, analytical, persistent, accountable and ethical

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Corporate sales -Mumbai

Founded 2014
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Mumbai
Experience icon
3 - 6 years
Experience icon
Best in industry5 - 10 lacs/annum

If you enjoy the challenges of working at a start-up and passionate about meeting new people and building strong relations then keep reading. eKincare has developed India’s first AI based personal health assistant. eKincare’s patent pending technology reads medical data from health records and various healthcare interventions to predict future health risks and provide timely personalised recommendations to beat those risks. Recognised among the “100 most innovative digital healthcare companies in the world” by the journal of mHealth, we are leveraging technology and data science to make healthcare simple. See our story @ https://yourstory.com/2016/04/ekincare-growth-story/ If you're an energetic, street smart, creative, hungry "crushing it" kind of professional and are interested in truly making a difference in Indian healthcare then apply now! Before it's too late! ** Added bonus if you have experience working in a healthcare industry! What you would be doing? - Generate new business opportunities - Demo eKincare platform benefits and use cases to clients - Drive revenue through corporate and insurance sales - Nourish existing relationships and strive towards best customer experience - Negotiate contractual terms, pricing and services with the partners - Keep an ear to the ground on healthcare trends and market - Contribute towards platform development by sharing market requirements - Continuously track towards company’s goals and aspirations What You Need For This Position (PLEASE DO NOT APPLY IF YOU DON'T MEET THE CRITERIA) - Previous relevant experience (2-5 years) within insurance broker/healthcare/SaaS/Corporate sales a MUST - Experience in commercial discussions with customers/ negotiations - Track record of driving incremental revenue opportunities and closing sales - Management graduate from a Tier-1 school - Preferred - Be able to thrive in a complex and demanding startup environment - Street smart, open minded, analytical, persistent, accountable and ethical

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Corporate sales -Delhi

Founded 2014
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NCR (Delhi | Gurgaon | Noida)
Experience icon
3 - 6 years
Experience icon
Best in industry5 - 10 lacs/annum

If you enjoy the challenges of working at a start-up and passionate about meeting new people and building strong relations then keep reading. eKincare has developed India’s first AI based personal health assistant. eKincare’s patent pending technology reads medical data from health records and various healthcare interventions to predict future health risks and provide timely personalised recommendations to beat those risks. Recognised among the “100 most innovative digital healthcare companies in the world” by the journal of mHealth, we are leveraging technology and data science to make healthcare simple. See our story @ https://yourstory.com/2016/04/ekincare-growth-story/ If you're an energetic, street smart, creative, hungry "crushing it" kind of professional and are interested in truly making a difference in Indian healthcare then apply now! Before it's too late! ** Added bonus if you have experience working in a healthcare industry! What you would be doing? - Generate new business opportunities - Demo eKincare platform benefits and use cases to clients - Drive revenue through corporate and insurance sales - Nourish existing relationships and strive towards best customer experience - Negotiate contractual terms, pricing and services with the partners - Keep an ear to the ground on healthcare trends and market - Contribute towards platform development by sharing market requirements - Continuously track towards company’s goals and aspirations What You Need For This Position (PLEASE DO NOT APPLY IF YOU DON'T MEET THE CRITERIA) - Previous relevant experience (2-5 years) within insurance broker/healthcare/SaaS/Corporate sales a MUST - Experience in commercial discussions with customers/ negotiations - Track record of driving incremental revenue opportunities and closing sales - Management graduate from a Tier-1 school - Preferred - Be able to thrive in a complex and demanding startup environment - Street smart, open minded, analytical, persistent, accountable and ethical

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Corporate sale -Hyderabad

Founded 2014
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Hyderabad
Experience icon
3 - 6 years
Experience icon
Best in industry5 - 10 lacs/annum

If you enjoy the challenges of working at a start-up and passionate about meeting new people and building strong relations then keep reading. eKincare has developed India’s first AI based personal health assistant. eKincare’s patent pending technology reads medical data from health records and various healthcare interventions to predict future health risks and provide timely personalised recommendations to beat those risks. Recognised among the “100 most innovative digital healthcare companies in the world” by the journal of mHealth, we are leveraging technology and data science to make healthcare simple. See our story @ https://yourstory.com/2016/04/ekincare-growth-story/ If you're an energetic, street smart, creative, hungry "crushing it" kind of professional and are interested in truly making a difference in Indian healthcare then apply now! Before it's too late! ** Added bonus if you have experience working in a healthcare industry! What you would be doing? - Generate new business opportunities - Demo eKincare platform benefits and use cases to clients - Drive revenue through corporate and insurance sales - Nourish existing relationships and strive towards best customer experience - Negotiate contractual terms, pricing and services with the partners - Keep an ear to the ground on healthcare trends and market - Contribute towards platform development by sharing market requirements - Continuously track towards company’s goals and aspirations What You Need For This Position (PLEASE DO NOT APPLY IF YOU DON'T MEET THE CRITERIA) - Previous relevant experience (2-5 years) within insurance broker/healthcare/SaaS/Corporate sales a MUST - Experience in commercial discussions with customers/ negotiations - Track record of driving incremental revenue opportunities and closing sales - Management graduate from a Tier-1 school - Preferred - Be able to thrive in a complex and demanding startup environment - Street smart, open minded, analytical, persistent, accountable and ethical

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Corporate sales-Chennai

Founded 2014
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Chennai
Experience icon
3 - 6 years
Experience icon
Best in industry5 - 10 lacs/annum

If you enjoy the challenges of working at a start-up and passionate about meeting new people and building strong relations then keep reading. eKincare has developed India’s first AI based personal health assistant. eKincare’s patent pending technology reads medical data from health records and various healthcare interventions to predict future health risks and provide timely personalised recommendations to beat those risks. Recognised among the “100 most innovative digital healthcare companies in the world” by the journal of mHealth, we are leveraging technology and data science to make healthcare simple. See our story @ https://yourstory.com/2016/04/ekincare-growth-story/ If you're an energetic, street smart, creative, hungry "crushing it" kind of professional and are interested in truly making a difference in Indian healthcare then apply now! Before it's too late! ** Added bonus if you have experience working in a healthcare industry! What you would be doing? - Generate new business opportunities - Demo eKincare platform benefits and use cases to clients - Drive revenue through corporate and insurance sales - Nourish existing relationships and strive towards best customer experience - Negotiate contractual terms, pricing and services with the partners - Keep an ear to the ground on healthcare trends and market - Contribute towards platform development by sharing market requirements - Continuously track towards company’s goals and aspirations What You Need For This Position (PLEASE DO NOT APPLY IF YOU DON'T MEET THE CRITERIA) - Previous relevant experience (2-5 years) within insurance broker/healthcare/SaaS/Corporate sales a MUST - Experience in commercial discussions with customers/ negotiations - Track record of driving incremental revenue opportunities and closing sales - Management graduate from a Tier-1 school - Preferred - Be able to thrive in a complex and demanding startup environment - Street smart, open minded, analytical, persistent, accountable and ethical

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Corporate sales-Bengaluru

Founded 2014
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Bengaluru (Bangalore)
Experience icon
3 - 6 years
Experience icon
Best in industry5 - 10 lacs/annum

If you enjoy the challenges of working at a start-up and passionate about meeting new people and building strong relations then keep reading. eKincare has developed India’s first AI based personal health assistant. eKincare’s patent pending technology reads medical data from health records and various healthcare interventions to predict future health risks and provide timely personalised recommendations to beat those risks. Recognised among the “100 most innovative digital healthcare companies in the world” by the journal of mHealth, we are leveraging technology and data science to make healthcare simple. See our story @ https://yourstory.com/2016/04/ekincare-growth-story/ If you're an energetic, street smart, creative, hungry "crushing it" kind of professional and are interested in truly making a difference in Indian healthcare then apply now! Before it's too late! ** Added bonus if you have experience working in a healthcare industry! What you would be doing? - Generate new business opportunities - Demo eKincare platform benefits and use cases to clients - Drive revenue through new and existing partnerships across healthcare eco-system - Nourish existing relationships and strive towards best customer experience - Negotiate contractual terms, pricing and services with the partners - Keep an ear to the ground on healthcare trends and market - Contribute towards platform development by sharing market requirements - Continuously track towards company’s goals and aspirations What You Need For This Position (PLEASE DO NOT APPLY IF YOU DON'T MEET THE CRITERIA) - Previous relevant experience (2-5 years) within insurance broker/healthcare/SaaS/Corporate sales a MUST - Experience in commercial discussions with customers/ negotiations - Track record of driving incremental revenue opportunities and closing sales - Management graduate from a Tier-1 school - Preferred - Be able to thrive in a complex and demanding startup environment - Street smart, open minded, analytical, persistent, accountable and ethical

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Sales Manager

Founded 2016
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Hyderabad
Experience icon
1 - 3 years
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Best in industry3 - 4 lacs/annum

The Sales Manager performs our most critical role - ensure the success of our company's business. At Acumen Connect, we are building a pan India presence among India's best international schools and colleges. As a Sales Manager, you will be in the driving seat for the same. Your work includes: Key Account Management - building and maintaining partnerships with our most important customers Sales Team & Channel Partners - hire, train and develop on-ground team consisting of sales associates and partners for growth Lead Generation & Campaigns - strategize for higher inbound traffic to acumen connect via website, referrals and other online/offline marketing avenues CRM & Data - maintain a strong repository of information on potential customers to maximise team efficiency We need a candidate who can be a strategic vertical owner with high attention to detail, strong leadership skills and a penchant for travel. -- At Acumen Connect, we curate the highest-quality study tours and academic immersion programs across the globe. These programs are tailored to best supplement classroom teachings, each providing holistic learning experiences through visits to leading industries and research centers, places of historical and cultural importance and student building activities.

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UI Developer

Founded 2014
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Pune
Experience icon
3 - 7 years
Experience icon
Best in industry3 - 5 lacs/annum

1. 2-4 years of experience in UI / Front End Development 2. Develop clean and well-formed HTML5 and CSS3 3. If you are very good at PHP and other server side scripts 4. Create mobile responsive web pages that work on desktop, tablets and smart phones 5. Create well-written JavaScript, as well as expanding current JavaScript code 6. Create and maintain web forms that integrate with our CRM 7. Assist with API integration for dynamic email/web prospect and customer communications 8. Develop and test browser-optimized Email Templates, Webpages and Micro-sites from graphic design files 9. Create functional pages and banners from design mockups Test code across platforms and browsers 10. Document work and communicate issues when they arise Assist troubleshooting production issues

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Customer Relationship Associate

via JetPat
Founded
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Chennai
Experience icon
0 - 2 years
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Best in industry1 - 3 lacs/annum

About the company JetPat is a fast growing product company in the HealthTech domain. We are well funded and are scaling across India. The Role We are looking for talented women who can be Multilingual and are superb at keeping up Customer Relationship & its support services. The person would be the key member of the company to build a strong bond with them. This role is for someone keen on getting in on the ground floor of a startup, with the opportunity to build out the strong pillars for the company. We also want someone who is passionate about our mission to transform the way that the current market is structured, and is excited about building a company with a potentially high impact. This is a compelling opportunity to play a key role as we build out a disruptive company in an exciting space. Requirements Marketing Professional worked ideally in customer support/service. Clarity of thought with strong communication skills. Passionate about marketing and driven to produce high-quality of customer services. Skillsets patience, politeness and willing to learn new things are a plus. Perks Offer 1. Becoming a leader of your own skill set and interest 2. Exposure to understand market opportunities and contribute directly to growth of company 3. Learning 10X times more than what you know now 4. We will provide great work environment and challenging work. 5. At JetPat, there will be freedom to contribute towards ideas, space to take nice initiatives and flexible working hours

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Oracle Field Service Cloud (TOA) Functional Consultant

Founded 1995
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Bengaluru (Bangalore), Hyderabad
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5 - 8 years
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Best in industry5 - 14 lacs/annum

Role: Oracle Field Service Cloud (TOA) Functional Consultant Location: Bangalore/Hyderabad Description: • Oracle Field Service Cloud SaaS application Functional Consultant • Good functional experience in Field Service planning, Fulfilment and Field Service Management with hands-on experience of at least 5-7 years • Experience on Cloud integrations with on premise applications and other cloud applications will be an added advantage. • Consultant should have good communication skills for direct interactions with client key super users • Consultant should possess good troubleshooting skills and have worked atleast on 2 support projects • Candidate should be ready to work in shifts

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Business Development Executive

Founded 2014
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Ahmedabad, Surat, Rajkot, Mumbai, Pune, Nashik, Nagpur
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0 - 7 years
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Best in industry1 - 3 lacs/annum

About Company - Lendingkart is a well-funded start up that uses analytics and online data to determine whether it wants tolend to businesses or not. So instead of filling paper forms and making multiple trips to the bank, thebusinessman just logs in, provides access to his online footprint and we use our proprietary self-learningalgo for credit-scoring and to decide instantaneously whether we want to lend to him or not. There isenough data footprint online to determine the intent to pay back a loan, quality of his product/service, healthof his business, and his ability to compete etc. We are a team of ISB, IIM grads determined to automate the entire banking decision and delivery process. For more details - http://www.lendingkart.com Education - Any Graduate - Any Specialization but preference will be given to candidates from Finance/Banking background Responsible for Sales with complete Focus on Major Accounts.Technical knowledge of all services. ● Responsible for Sales with complete Focus on Major Accounts. Technical knowledge of all services. ● Generating Leads. ● To prepare Pre-Sales proposals for prospective clients & to have strong Follow-Ups. ● Identifies Business Opportunities by identifying major prospects from sectors and evaluating their position in the industry. ● Having upgrade knowledge on market & industry trends. ● Establish, Develop & Maintain Business Relationships with Current & Prospective Customers. ● To Assist Operations, CRM Team in Post Sales Activities. ● Create opportunities for Organic business growth. ● To prepare reports and to maintain Team MIS & validate Team reports. ● To maintain Team Motivation & Energy levels for enhancing productivity.

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Operations & Customer support Executive

Founded 2015
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Bengaluru (Bangalore)
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0 - 4 years
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Best in industry1 - 3 lacs/annum

The desired candidate preferably a female should be an MBA/Mcom/ should possess excellent written and oral communications with at least  1-2 years of experience as an admin/support in financial services. Should communicate and coordinate with internal departments to handle & resolve client’s complaints, direct requests and unresolved issues to the designated resource. Should be able to manage the day-to-day operations of the office. Organizie and maintain files and records etc. should be ·         Proficient in financial terminologies. ·         Good mathematical skills ·         MS Office Prior experience in a financial institution/wealth management firm would be added advantage

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Customer Support Executive

Founded 2016
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Mumbai, Navi Mumbai, Manohar Thana
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1 - 3 years
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Best in industry1 - 2 lacs/annum

Qualities: Good Communication Skills(English) friendly in approach and a positive attitude. Requirements: Manage proper database of leads pipeline & have close followups for closure. Manage our Chat Platform - realtime chats with consumers to resolve their queries & drive sales. Close Leads - Outbound calling to the consumers who have shown interest in our services. What we offer: Great Incentives (our current team takes home 2-3 times the salary as incentives) Friendly environment to work, learn & grow Super fun-loving team The opening is on urgent basis, Office situated at : Mulund East. Job Type: Full-time

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Operations & Marketing Executive

Founded 2017
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Bengaluru (Bangalore)
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0 - 2 years
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Best in industry2 - 3 lacs/annum

We are an upcoming startup in the Health & Fitness space.The role that is open is Operations & Marketing Executive, based out of either Thanjavur or Bangalore. This is an exciting opportunity at an with a lot of learning, particularly if you are looking to move into Business & Revenue related roles from your current role. A broad introduction to the business and our ethos. I am Antony Anand - founder of Durafit Fitness Equipments (www.durafit.in). I am an alumnus of IIM-Ahmedabad, with experience in ecommerce (Ex-Flipkart & Snapdeal). I have founded this company with the vision of revolutionising the Fitness Equipment space with IOT and Manufacturing. We have successfully done a pilot launch of our products in Amazon & Flipkart and have established brand presence, within a short period of time. We are now venturing to expand the business into Gym Equipments, Offline stores, Extensive Brand building in the second phase of our plan. We intend to get into Manufacturing and Smart Devices in the next year as well, once brand presence is established. We are looking at potential funding in 6-8 months time frame as well. We are already growing at 100% every quarter, and you will be one of the first employees to join us here at Durafit. This will provide an opportunity to have end-to-end visibility of an entire business from Finance, Marketing, Sales, Funding, Procurement, Manufacturing, HR etc, and then experiment and grow into any role that you are passionate about within the company. We are looking for some smarts, self-motivation, business ownership & people skills - people who can quickly take ownership of the business and grow really fast with the company.

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Tech Support Engineer

Founded 2000
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Chennai
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1 - 3 years
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Best in industry3 - 6 lacs/annum

We are hiring a Customer Success Associate with the passion to walk that extra mile and flair to engage with customers by providing exceptional customer support. Responsibilities Own and drive resolution to customer requests for product specific workflow and how-to questions Interact with customers and determine knowledge gaps within HappyFox knowledge base Participate in continuous product training to drive improvement in support quality Edit, post and take responsibility for the quality of knowledge base articles Proactively assist customers by optimizing article content and titles, keeping in mind the searchability for solutions through support center Work with the sales team to assist in activities that include but not limited to: setting up the application for new customers, solving queries, directing them to relevant knowledge base article and educating them to help themselves, drive community forum engagement Take ownership of support tickets, adhering to SLAs and resolution time commitments Requirements Proven work experience and passion to work in customer support for a technology based B2B organisation Demonstrated competencies including procedural and technical writing, managing customer relations, and a stong technical acumen Knowledge and familiarity with social media platforms Ability to manage ticket priorities based on urgency and customer profile Self-motivated, flexible, and a team player with the ability to produce quality results in a dynamic set up Outstanding verbal and written communication Excellent organisational and follow-up skills; project management skill is preferred Prior experience working with a SaaS based technology product (optional) Worked for a bootstrapped high growth startup (optional)

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Social Media Marketer

Founded
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NCR (Delhi | Gurgaon | Noida)
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0 - 1 years
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Best in industry2 - 3 lacs/annum

Job Description: Social listening and Insights analyst is the person who listen, Analyze, and Respond to conversations happening on a brand across Social Media platforms like Facebook, Twitter, Instagram, YouTube, Snap Chat Etc. In the department of Analytics there are different verticals of job like Business Development, Brand management, ORM and Media. Where in an analyst performs on all the mentioned above verticals. A: Business Development: It’s a task where in each new comer in the system will start their career on this job role, where in the joiner will be working on project based in bringing in new business to Autumn B: Brand Management: If the employee proves his/her capability he will be given a brand to handle where-in he/she will be complete responsible for the assigned brand, where the analyst will be taking care of response management for the queries and complaints asked on brand pages or anywhere and everywhere asked on internet. C: ORM/Online Reputation Management: this process involved of bringing down the crisis’s happening on brand on internet, where in Analyst will extract conversation happening on a brand across internet using conversations tracking tools and act based on conversation relevance. D: Media: A vertical in which spends on social media to promote a campaign or brand awareness. Website: https://www.autumnworldwide.com/

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Client relationship Manager

Founded 2015
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Chennai
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1 - 5 years
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Best in industry2 - 3 lacs/annum

Illuminei is a diversified Engineering services company in the Clean Energy space currently supporting India, the US and Europe in fulfilling their Energy requirements. We need an agile leader who can accomplish tasks in tight timelines with limited supervision and will be ready to form a team later. Responsibilities Coordinate internal resources and third parties/Client's for the flawless execution of projects Ensure that all projects are delivered on-time and with great quality Ensure resource availability and allocation Followup with new clients to get them up to speed with our internal workflow. Measure project performance using appropriate systems, tools and techniques Report and escalate to management as needed Manage the relationship with the client and followup with them on timely basis to learn the status of the Projects. Establish and maintain relationships with third parties/vendors Create and maintain comprehensive project documentation Requirements: Excellent communication skills as he/she will be dealing with Clients in US Any Engineering Degree Minimum 2 years of work experience Able to work night shifts

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Customer Service Lead

Founded 2015
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Pune
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1 - 4 years
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Best in industry2 - 4 lacs/annum

HealYos is an exciting young health and wellness start-up headquartered in Pune. Founded by a team of experienced entrepreneurs with proven success in the digital and health space and backed by Sancheti, India’s premier orthopedic hospital, HealYos is poised to alter the healthcare service landscape. After conquering the Pune market, over the course of the next year Healyos intends to expand to Delhi and Mumbai. We are growing quickly and are looking for a young, energetic, entrepreneurial professional to head our Pune Operations. The Job Description is as follows: 1) Making Inbound & Outbound calls to potential customers and answering queries about our services 2)Collecting &Preparing reports for Management. 3)Collecting Customer Feedback About our Services. 4)Converting enquiries into appointments for our service providers. The Ideal Candidate : 1. Has 1-4 years of experience managing a team. 2. Has strong analytical skills and excellent skills with MS Office/Excel. 3. Can wear multiple hats, is open to learning and is comfortable with the rough and tumble of a start-up environment.

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Client Servicing/ Content Writing

Founded 2015
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Bengaluru (Bangalore)
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0 - 3 years
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Best in industry2 - 4 lacs/annum

Sunday (www.sundayrest.com) is a new age mattress brand that sells mattresses online. The company is the leader in the online mattress space and is growing rapidly. The startup one of the few in the country that is profitable but growing fast. The work environment is fun and vibrant. It offers great learning opportunities and enough room to grow professionally. In addition to selling online, the company has just embarked on setting up retail experience centres. The first one has opened in Bangalore and more will come up in other major cities across India. The venture is run by a seasoned team of professionals from the e-commerce and home decor industry. Edit Headline

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Business Development / Client Servicing Associate

Founded 2015
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Bengaluru (Bangalore)
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0 - 4 years
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Best in industry3 - 5 lacs/annum

Sunday (www.sundayrest.com) is a new age mattress brand that sells mattresses online. The company is the leader in the online mattress space and is growing rapidly. The startup one of the few in the country that is profitable but growing fast. The work environment is fun and vibrant. It offers great learning opportunities and enough room to grow professionally. In addition to selling online, the company has just embarked on setting up retail experience centres. The first one has opened in Bangalore and more will come up in other major cities across India. The venture is run by a seasoned team of professionals from the e-commerce and home decor industry.

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Tech Support Engineer

Founded
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NCR (Delhi | Gurgaon | Noida)
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3 - 7 years
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Best in industry3 - 5 lacs/annum

Is considered an expert in knowledge of products, solution or service offerings as well as competitor's offerings to be able to sell large solutions. Understands the industry and market segment in which key accounts are situated, and integrates this knowledge into consultative selling. Understands and applies program/project management methods and processes to define, plan, cost, resource, track and ensure successful pursuit. Understands the role of IT within area of specialization and how company's solutions differentially address specific vertical industry challenges as well as their cross-segment capabilities Account planning and accurate account revenue forecasting skills. Collaborates with management and sales teams in shared accounts to ensure seamless integration of specialist sales with other sales activities. Cultivates & maintains positive relationships with customers to ensure account retention & growth, and position company as the preferred vendor for meeting all business needs

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Siebel Developer

Founded 2015
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Pune
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3 - 10 years
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Best in industry1 - 20 lacs/annum

We are a young company with bold ideas. We are an exciting new technology consultancy that drives success for our clients by enabling them to adopt transformative technologies, in order to make them nimble and responsive to the changing needs of their businesses.

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Customer acquisition Manager

Founded 2015
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Bengaluru (Bangalore), HSR Layout
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0 - 3 years
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Best in industry1 - 6 lacs/annum

Job Opening for 1 person GhareluHelp.com Job Profile name: Manager Sales and customer relation CTC: 1.5L to 6L ( 12000 to 50,000 / Month) Mandatory: 1- Person should have a 2 wheeler 2- Education : Any Graduate ( BE, BSc, BBM, MBA, ) 3- Language: English,Hindi, Should be willing to learn Kannada. optional: Tamil, Telugu, Malayalam Responsibilities: - Customer conversion and Customer Relation Job Timing: flexible Send your resume: email: info@ghareluhelp.com WhatsApp: 9008649808

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Business Developer/ marketing/ growth hacking

Founded 2015
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Pune, Mumbai, NCR (Delhi | Gurgaon | Noida), Kolkata, Chennai
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0 - 1 years
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Best in industry0 - 0 lacs/annum

1) Visiting Special child schools/centers/Ngo ,child professionals and making them aware about our free software and free android app for special need parents for better child health care 2) Using digital media and other tools to make regular child parents aware about our free growth and developmental monitoring app 1) students get an opportunity to make difference in lives of countless special children and parents. 2) Get to work with a highly appreciated startup which is striving to make difference in child healthcare. 3) Students will conduct market research and help built a better solution. 4) Students will know what it is like to for a belief and surely help the in their life career 5) definitely they will in the process gain different marketable skills

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