Associate Director- Customer Success (SaaS)

Review Criteria:

Mandatory:

• Strong Technical Recruiter profile
• Must have 7+ years of experience in end to end recruitment (sourcing, screening, interviewing, offer negotiation, joining etc)
• Must have 4+ years of experience in tech recruitment across different tech roles
• Strong grasp of technical concepts and ability to evaluate candidate fit for different technical roles
• Must have experience of analyzing data to improve hiring funnel, take data-driven hiring decisions
• Must be proficient in advanced sourcing techniques such as Boolean search, social media recruiting, and referral programs
• Excellent verbal and written communication skills — should be articulate, confident, and well-spoken in interactions
• Product companies
• This is an IC role

Preferred:

Bachelor’s degree in Human Resources, or a related field

Role & Responsibilities:

The company’s Human Resources team plays a critical role in enabling business growth by building high-performing, mission-driven teams across geographies. As a people-first organization, we are focused on attracting, developing, and retaining top talent while creating an engaging and inclusive employee experience.

As a Senior Technical Recruiter, you will own end-to-end hiring for technology roles. You will partner closely with technology leaders to understand evolving workforce needs, build strong talent pipelines, and deliver high-quality hiring outcomes. This role requires a strong understanding of technology roles, proactive sourcing capabilities, and the ability to influence stakeholders while strengthening company’s employer brand.

What you will be expected to do:

• Own and manage the full recruitment lifecycle for technology and IT roles, from sourcing to offer management and onboarding support.
• Partner with technology leaders to understand hiring priorities, role requirements, and future talent needs.
• Design and execute effective sourcing strategies, leveraging online platforms, professional networks, referrals, and offline channels.
• Conduct initial screening and structured interviews using technical, behavioural, and competency-based assessment methods.
• Coordinate and manage interview processes, ensuring a smooth and positive candidate experience.
• Review employment applications and background verification reports to ensure compliance with hiring standards.
• Act as a trusted advisor to candidates, providing clarity on role expectations, compensation, benefits, and work culture.
• Build and maintain strong, long-term relationships with active and passive talent pools.
• Track and report on key talent acquisition metrics, including time-to-hire, source effectiveness, and pipeline health.
• Stay abreast of market trends, emerging technologies, and competitor hiring practices to strengthen hiring strategies.
• Analyse and improve hiring and candidate experience through surveys, feedbacks, etc.

Ideal Candidate:

• 7 to 10 years of overall recruitment experience, with 4-7 years focused on technical/IT hiring.
• Good understanding of technology roles and the ability to assess and articulate technical requirements.
• Hands-on experience with Applicant Tracking Systems (ATS) and resume databases.
• Good analytical skills, including market mapping, talent research, and data-driven hiring decisions.
• Proficiency in advanced sourcing techniques such as Boolean search, social media recruiting, and referral programs.
• Good verbal and written communication skills, with the ability to influence both candidates and hiring managers.
• High levels of ownership, self-motivation, and a proactive, solution-oriented mindset.
• Bachelor’s degree in Human Resources, or a related field (preferred).

Perks, Benefits and Work Culture:

• Because we are a high-growth global enterprise, and because we prefer to promote successful employees internally, Greenlight Planet offers opportunities for flexible assignments and rapid international career progression as well as a competitive salary and a fun, supportive work environment. Our Creative team, headquartered in Nairobi, is an innovative team, operating in a stimulating atmosphere where our only measure is in the results we deliver.
• Greenlight Planet is an Equal Opportunity Employer. We consider all applicants without regard to race, color, religion, sex, marital status, sexual orientation, national origin, HIV/Aids, disability or any other protected characteristic as established by law. If you are a committed, passionate professional who wants to become part of a compelling social venture that is redefining energy access in Asia and Africa for the underserved, we want to hear from you.

MCS is seeking a meticulous and detail-oriented QA Lead to join our team. As a Quality Analyst, you will play a crucial role in ensuring the highest standards of quality and efficiency in our products or services. Your primary responsibility will be to assess and evaluate processes, identify areas for improvement, and develop strategies to enhance quality across all aspects of our organization.

Responsibilities:

• Develop and implement quality assurance standards, procedures, and methodologies to ensure consistency and excellence in our products, services, or processes.
• Conduct comprehensive evaluations and audits of products, services, or processes to identify deviations, defects, or areas of improvement.
• Maintain detailed records of quality assessments, findings, and recommendations.
• Create and update quality documentation, including standard operating procedures.
• Investigate the root causes of quality issues and collaborate with relevant teams to implement corrective and preventive actions.
• Provide guidance and training to teams and employees on quality standards, best practices, and continuous improvement methodologies.
• Establish feedback mechanisms and channels for employees and customers to report quality-related concerns or suggestions for improvement.
• Prepare and deliver regular reports on quality performance, highlighting areas of success and areas requiring attention.
• Ensure that our processes and products adhere to relevant industry standards, regulations, and compliance requirements
• Drive a culture of continuous improvement by identifying opportunities to streamline processes and enhance quality.

Qualifications:

• Bachelor's degree or Master's degree in a relevant field (Quality Management, Business, Engineering, etc.)
• 5+ years experience in quality assurance or quality control, preferably in a similar industry.
• Prior Experience in a Lead role.
• Strong analytical and problem-solving skills.
• Proficiency in quality management tools and methodologies (e.g., Six Sigma, Lean, ISO standards).
• Excellent communication skills.
• Attention to detail and a commitment to precision.
• Ability to work collaboratively with cross-functional teams.
• Familiarity with quality management software and tools.

If you have a keen eye for detail, a passion for process improvement, and the ability to drive positive change, we invite you to apply. This role offers the opportunity to make a significant impact on our organization's quality standards and contribute to our ongoing success. Apply today to be a part of our quality-driven team!

Responsibilities:

.Create exclusive distributors, super stockiest & business associates and guide, and coordinate them to achieve the target for the company towards the business growth.

.Make a strategic marketing plan for the sales team working under his jurisdiction.

.Observe all the stock reports, inventory, product orders, re-order etc.

Requirements:

.Bachelor's degree in business, marketing or a related field.

.Experience in sales, marketing or related field.

.Strong communication skills and excellent organizational skills.

.Proficient in Word, Excel, Outlook, and Powerpoint.

The Business Development Executive role is for someone who enjoys establishing & managing clients. The ideal candidate will have an interest in the web & mobile technology, a passion for helping others, and the ability to drive new business. This is a position for someone who is a go-getter. GeekMindz is looking for career-oriented individuals who are searching for rapid growth and professional development. Candidates must have a bachelor's degree and exceptional communication, interpersonal, analytical, and problem-solving skills.

What You'll Do

• You will be responsible for identifying prospects and closing new business. You should have experience in sales or business development and ideally you should be able to come in with a rolodex of contacts within the industry.
• Understand the client's business goals, anticipate future needs and help determine ideal solutions. Manage expectations at all levels and attend and direct client meetings. Demonstrate a consultative approach in addressing client needs.
• Business Development at GeekMindz is not only about closing new business, but managing relationships, knowing the numbers /systems and representing GeekMindz at industry events.
• Work cross functionally with internal teams to ensure client's success.
• Provide Sales management with detailed pipeline reports and market analysis.

• 1.5+ years in sales (inside / outside / direct) experience, preferably in IT Services & Products.
• You should have experience with working in Web, mobile, Data Analytics services and have contacts/clients in similar verticals.
• Organized and methodical, with phenomenal communication skills and a consultative approach in addressing client needs.
• Self-motivated with strong communication skills (verbal and written).
• Understands market trends, analytics, customer needs and competitive intelligence data
• Comfortable managing through change and working in a fast-paced environment

What you'll get

• An opportunity to make an immediate impact in a growing company
• Flexible working & Open vacation time
• Best compensation package which includes base + commissions