Customer Relationship Management (CRM) Jobs in Ahmedabad

• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using right methods/tools
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers
• Keep records of customer interactions
• Making calls on Decline Users and understanding the reason behind it
• Converting of Decline users to business.
• Generating leads for the business via online or offline mode
• Making more people aware about the product
• Reaching out to customers and make them Register and avail the loan.
• Expanding the business by Marketing and Branding
• Making 200 + connected calls everyday

About the Job:- 

We are looking for an ambitious, energetic Business Development Manager with a growth mindset to help us obtain more customer and revenue growth targets. You will be responsible for maximizing our sales team's potential, crafting sales plans, and justifying those plans to the upper management.

You should be comfortable working both in a team and independently.

The goal is to drive sustainable financial growth by boosting sales and forging strong relationships with clients.

Experience required - 2+ years

Job Type - Full time 

Responsibilities:-

• Build a growth strategy focused both on financial gain and customer satisfaction 
• Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Maintain records of sales through CRM 
• Build long-term relationships with new customers
• Setting objectives, coaching and performance monitoring of your juniors. 
• Meet given sales targets and outcomes within schedule
• Reporting to higher management on (weekly/monthly/quarterly) sales results
• Continuously improve through feedback 

Skills Required:-

• Highly motivated and target driven with a proven track record in sales
• Proficiency in MS Office and any CRM
• Proficiency in English
• Excellent selling, negotiation, and communication skills
• Ability to build rapport
• Time management and planning skills
• Strong business sense and industry expertise

Business Development Executive 

About the Job:- 

• We are looking for an ambitious and energetic Business Development Executive to help us expand our clientele. You will be at the front of the company and will have the dedication to create and apply an effective sales strategy.
• The goal is to drive sustainable financial growth by boosting sales and forging strong relationships with clients.

Experience required - 1+ year

Job Type - Full time 

Responsibilities:-

• Identify potential customers and generate new business opportunities for the company
• Contact and qualify potential customers
• Set appointments and follow up on leads
• Use customer relationship management (CRM) software to manage leads and sales activities
• Stay up-to-date on market trends, competition, and industry developments
• Provide regular reports on sales activities and results to management.

Skills Required:-

• 1+ years of experience in sales or customer service
• Proficiency in customer relationship management (CRM) software
• Strong verbal and written communication skills
• Ability to build and maintain relationships with potential clients
• Ability to work independently and as part of a team
• Flexibility and adaptability to change
• A desire to learn and grow in the sales field

Benefits

• Positive work environment
• Sponsored learning and development programs
• Chance to work with advanced technology 
• Opportunity to reveal a hidden talent

• Identify and reach out to prominent educational businesses, clients, educators/institutions via calls & visits and virtually.
• Explain and close business proposals deals.
• Interact and onboard identified educators/institutions to our platform
• Ensure retention by relationship-building, problem-solving and nurturing of on boarded educators/institutions.
• Tap new channels of growth for sourcing prominent clients.
• Set new product strategy and vision.
• Brainstorm with the team and strive for constant improvement of processes and come up with new ideas to boost growth.
• Manage the ongoing customer relationship, ensuring that they are effectively adopting and deriving the maximum value from our platform.
• Manage payments, solving client problems by successful collaboration within internal teams.

Roles and Responsibilities

• Should be aware of all techniques of lead generation network (Upwork, PeoplePerHour , Freelancer, Facebook, Twitter, and LinkedIn), Cold calling , Mailing, Research analysis other technique
• Main role and responsibilities is job Proposal Drafting, Client Communication, Email Marketing, Client Relationship Management.
• Prospect for potential new clients and turn this into increased business.
• Identifying new sales leads & generating it through various sources.
• Researching organizations and individuals online (especially on social media) to identify new leads and potential new markets.
• Quick aptitude for learning new software and understanding broad strategic concepts, capable of focusing on the details level to weight options and identify tactical product solutions.
• Perform post-contract follow-up and post-sales reviews.
• Managing and maintaining a pipeline and ensuring all sales administration is current.
• Have Good knowledge of the IT field.
• Must have good Communication Skills and Powerful convincing skills.
• Profession Behavior and Hardworking.

Job Description :

• Lead Generation, Customer Nurturing, Client Relationship and Co-ordination with the Reporting Manager.
• He / She should be able to play the “hunter” role.  
• Lead generation through Cold-Calling.
• Need to perform qualification at the different stages of cold-calling.
• Ability to nurture the contacts from the database with regular follow ups and build up their interest level to generate opportunities for new business.
• To work with spreadsheet and CRM software.
• To execute an outbound campaign.
• Able to refine the given data to improve quality of it as per the need of the campaign.
• To sell technology solutions and IT products.
• Identify opportunities for campaigns, services, and fix direct meetings with clients, leading to an increase in sales.
• Strong research and strategic analysis skills.
• High competency working with Microsoft office.
• Good Communication Skill (Written and Oral), Ability to understand the accent of a client over phone. Good command over English as primary language.
• Should be flexible to adapt work hours and timings as per the need of the campaign to execute with desired geography.

• Monitor and maintain office equipment; inventory supplies and order replacement supplies as needed
• Create, update, and maintain personnel records, financial records, and other records/data
• Support department managers, staff, and CEO
• Coordinate building and maintenance issues for general repair and updates
• Monitor incoming and outgoing mail; receive and sign for mail/packages from couriers and deliver to the proper recipient
• Prepare correspondence, documentation, or presentation materials
• Assist other departments with administrative or clerical support
• Routine Calling and communication duties in specific hours in different segment

Required Skills:

• Bachelor’s degree in business, administration, or a related field preferred
• Prior experience handling administrative responsibilities or related field
• Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel); scheduling appointments/updating calendars a must.
• Highly organized multitasker who works well in a fast-paced environment
• Willingness to learn and to grow with the company
• Excellent written and verbal communication skills