customer relation management

THE IDEAL CANDIDATE WILL BE SOMEONE WHO IS HANDLING A (MIN) TOPLINE OF 100CR+

SOME MUST HAVEs

Bachelor’s or Master’s degree in Technology, Finance, Business Administration, or a related field from a premier institution (e.g., IITs, IIMs, ISB preferred) is advantageous, though exceptional track records will be considered.

Professional Experience: 15+ Years of Leadership experience with at least 5 years in P&L role. Significant executive experience in e-commerce, enterprise technology, or industrial distribution, with a proven record of scaling businesses and driving profitability.

Enterprise & Strategic Sales: Demonstrable success in building C-suite relationships, managing complex B2B sales cycles, and executing strategic account management.

Investor & Board Interaction: Experience in managing investor relations, fundraising, and engaging with board-level stakeholders.

Experience:

Minimum 15+ years of leadership experience with at least 5 years in P&L roles.

Industry: Looking for candidates from B2B platforms, enterprise technology, or industrial distribution sectors only

Education: Candidates from premier institutions are preferred but not mandatory if offset by an exceptional track record.

 Role Description

The Chief Executive Officer (CEO) will be the strategic architect and public face of Shakedeal, responsible for driving exponential growth, operational excellence, and market expansion. 

The ideal leader will have deep expertise in e-commerce, enterprise technology, or industrial distribution, with a strong track record in scaling high-growth organizations and building C-suite relationships in large enterprises. 

This role demands a performance-driven yet innovative leader who can cultivate an entrepreneurial culture and attract top talent in a competitive market.

Job Title : Lead – Endpoint Security & Tooling

Experience : 7+ Years

Location : Sector 32, Gurgaon

Work Mode : 5 Days Working (On-site/Hybrid)

Notice Period : Immediate to 15–20 Days

Role Overview :

We are looking for a skilled professional to Lead endpoint security operations, tooling, and architecture.

The role involves managing tools like Intune and Zscaler, developing secure endpoint policies, performing risk assessments, and driving continuous improvements in endpoint protection.

Mandatory Skills :

Microsoft Intune, Zscaler (ZIA/ZPA), EDR tools, Application Control, risk assessment, endpoint policy design, and strong knowledge of endpoint security architecture.

Key Responsibilities :

• Manage and optimize endpoint security tools (Zscaler, Intune, EDR, Application Control).
• Configure, maintain, and troubleshoot endpoint security infrastructure.
• Lead policy development, risk assessment, and architecture design for secure endpoints.
• Collaborate with IT and security teams to align tools and practices with compliance.
• Stay updated with evolving security threats, tools, and standards.

Preferred Certifications :

CISSP, CEH, CESP (optional)

Tez Minds is a technology-focused company. The company focuses/works on challenging technology and delivering the right solution to its clients.

Experienced team of Developers and Designers.

We have most of our developers from IITs and premium institutes in India.

The management team experience comprises of people who have worked in companies like Bank of America, Yahoo, Paypal, Verisign, Google, Amazon, and Cognizant in the Bay Area and in India.

• Strong knowledge of Android SDK, different versions of Android, and how to deal with different screen sizes
• Familiarity with RESTful APIs to connect Android applications to back-end services
• Strong knowledge of Android UI design principles, patterns, and best practices
• Experience with offline storage, threading, and performance tuning
• Familiarity with the use of additional sensors, such as gyroscopes and accelerometers
• Knowledge of the open-source Android ecosystem and the libraries available for common tasks
• Ability to understand business requirements and translate them into technical requirements.
• Familiarity with cloud message APIs and push notifications
• A knack for benchmarking and optimization
• Understanding of Googles Android design principles and interface guidelines
• Proficient understanding of code versioning tools, such as Git, SVN
• Experience with Android Studio.

THE IDEAL CANDIDATE WILL

• Engage with executive level stakeholders from client's team to translate business problems to high level solution approach
• Partner closely with practice, and technical teams to craft well-structured comprehensive proposals/ RFP responses clearly highlighting Tredence’s competitive strengths relevant to Client's selection criteria
• Actively explore the client’s business and formulate solution ideas that can improve process efficiency and cut cost, or achieve growth/revenue/profitability targets faster
• Work hands-on across various MLOps problems and provide thought leadership
• Grow and manage large teams with diverse skillsets
• Collaborate, coach, and learn with a growing team of experienced Machine Learning Engineers and Data Scientists

ELIGIBILITY CRITERIA

• BE/BTech/MTech (Specialization/courses in ML/DS)
• At-least 7+ years of Consulting services delivery experience
• Very strong problem-solving skills & work ethics
• Possesses strong analytical/logical thinking, storyboarding and executive communication skills
• 5+ years of experience in Python/R, SQL
• 5+ years of experience in NLP algorithms, Regression & Classification Modelling, Time Series Forecasting
• Hands on work experience in DevOps
• Should have good knowledge in different deployment type like PaaS, SaaS, IaaS
• Exposure on cloud technologies like Azure, AWS or GCP
• Knowledge in python and packages for data analysis (scikit-learn, scipy, numpy, pandas, matplotlib).
• Knowledge of Deep Learning frameworks: Keras, Tensorflow, PyTorch, etc
• Experience with one or more Container-ecosystem (Docker, Kubernetes)
• Experience in building orchestration pipeline to convert plain python models into a deployable API/RESTful endpoint.
• Good understanding of OOP & Data Structures concepts

Nice to Have:

• Exposure to deployment strategies like: Blue/Green, Canary, AB Testing, Multi-arm Bandit
• Experience in Helm is a plus
• Strong understanding of data infrastructure, data warehouse, or data engineering

You can expect to –

• Work with world’ biggest retailers and help them solve some of their most critical problems. Tredence is a preferred analytics vendor for some of the largest Retailers across the globe
• Create multi-million Dollar business opportunities by leveraging impact mindset, cutting edge solutions and industry best practices.
• Work in a diverse environment that keeps evolving
• Hone your entrepreneurial skills as you contribute to growth of the organization

The Incident Response Senior Principal Analyst leads a team of experts with diverse skill sets across areas such as Security Operations Center (SOC), Forensics, and other applicable technical Subject Matter Expert (SME) resources. The IR Senior Principal Analyst is specifically tasked with managing all aspects of an Incident Response engagement to include incident validation, monitoring, containment, log analysis, system forensic analysis, and reporting. The IR Senior Principal Analyst is also responsible for developing and sustaining strong relationships with our clients, and client’s counsel to ensure the engagement’s objectives and expectations are met and executed successfully as documented in the statement of work. The incumbent of this role should display a strong foundation of technical expertise in Cybersecurity, Incident Response, and Digital Forensics to successfully execute the responsibilities associated with this role.  

ROLES AND RESPONSIBILITIES

• Supports the management of the technical aspects from client setup and kickoff to supporting the reporting process.
• Co-leads project scoping calls to accurately collect information from the client concerning the incident to include but not be limited to the client’s environment, size, technology, and security threats. Responsible for capturing all client’s expectations and objectives throughout the engagement to ensure successful engagement delivery.
• Organize and maintain an inventory of requests sent to the client to include at a minimum public IP ranges, requested information (including systems for collection), collected logs, systems Skadi or full systems, and any other requested made of the client by Arete or counsel.
• Works directly with the client and other Arete team members to preserve and collect artifacts for forensic analysis.
• Engages in communications with the TA for negotiation and recovery of decryption keys or manages the ransomware specialist team.
• Ensures deadlines are met and timely update meetings are established with client and counsel.
• Responsible for quality control over the budget of engagement and proactively identifying the need for addendums for engagements. Discusses with counsel before provided addendum.
• The main point of contact who manages and participates in all communications with the client and client’s counsel during the engagement. Assists with the development of communications.
• Supports the management and coordination of all technical efforts for the IR engagement to drive the process forward through; tool deployment, ransomware decryption, restoration, and recovery efforts, system rebuilds, system, application, and network administration tasks. 
• Coordinates with the Ransom Specialist when ransom negotiations are needed. Ensures updates regarding ransom status are delivered to the client and counsel in a timely fashion.
• Manages and coordinates the onsite efforts with the Onsite Lead or team ensuring they understand and can execute the objectives for the onsite work. Additional responsibilities with onsite efforts include ensuring communications are frequent and getting the daily onsite update communicating these back to the IR Director and/or IR Ops Associate for their Tiger Team.
• Co-manages restoration team when engaged with the client for recovery of systems, data collection, and SentinelOne (S1) deployment.
• Partners with the Forensic Lead to coordinate additional data collection requests pertinent to the investigation.
• Communicates in tandem with the Forensic Lead relevant findings to the client during the investigation.
• Designs and executes a strategy to install S1 and live response data within the SLAs set by Arete.
• Manage the SOC for accurate reporting of S1 metrics from threats to checked-in systems based on the need from the client.
• Follows up with the SOC Lead on SentinelOne alerts and encourages/coordinates client participation with the product. 
• Organizes the updates for client and counsel and acts as the "quarterback" for leading update calls when prompted by counsel; maintains an organized and methodical approach for providing updates from negotiations, system restoration, data collection forensics, and closeout. Accountable for final report review, ensuring the report is accurate, professional, and meets the objective of client counsel.
• Can troubleshoot instability issues within infected operating systems and stabilize the system for continued recovery.
• Cross trains across the IR services within SOC, IR Lead, Forensics, and Restoration.
• Supports peers and IR Directors within the engagement lifecycle. Familiarizes oneself with the negotiation tactics and communications with threat actors.

• Other duties as assigned.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required personnel so classified. 

SKILLS AND KNOWLEDGE

1. Experience delivering consulting engagements in a fast-paced environment
2. Experience leading scoping calls
3. Strong background and practical hands-on experience with Windows or Linux System and Network Administration, Security DevOps, Incident Response and Digital Forensics, or Security Engineering
4. Practical experience performing in a functional role including but not limited to one or more of the following disciplines: computer forensics, Incident Response, data analytics, Security Operations, and Engineering, Digital Investigations
5. Knowledgeable of collection methodologies and tools.
6. Comfortable working within various OS including Windows, Linux, and OSX
7. Organized communications and notes
8. Communicates clearly and concisely
9. Generally knowledgeable of the multiple services that comprise an IR investigation
10. In-depth knowledge of the ransom negotiation process and details it accordingly to clients

Requirements:

• Previous experience working as a React.js Developer.
• In-depth knowledge of JavaScript, CSS, HTML and front-end languages.
• Knowledge of REACT tools including React.js, Webpack and Redux is a must.
• Experience with REST APIs
• Proficient understanding of code versioning tools
• Ability to translate designs into code
• Experience with browser-based debugging and performance testing software.
• Excellent troubleshooting skills.

Qualification & Experience:

• Bachelor of Engineering, preferably in Computer Science/or related fields or Masters, from a premier college
• 2 to 6 years overall software development experience
• Proven hands-on Software Development experience
• Ability to work with an agile mindset
• Having a polyglot mindset to think beyond one programming language/framework to choose the right tech stack for the right problem and exhibit learnability to pick up new technologies
• Proven working experience in Java development/Python development with reasonable exposure to Python/Java respectively or willingness to learn Python/Java
• Hands on experience in designing and developing applications using Java EE platforms/Python Frameworks
• Object Oriented analysis and design using common design patterns
• Good Understanding of Data Structures & Algorithms
• Hands on multi-threading
• Experience in the Relational Databases, SQL and ORM technologies (e.g. JDBC, JPA2, Hibernate, Django ORM)
• Experience with test-driven development