customer relation management

Location: Baner, Pune.

Experience Level: 8+ Yrs.

Experience Level: UK Shift (1:00 PM – 10:00 PM)

Key Skills & Responsibilities:

• Lead the design, configuration, and implementation of SAP modules (e.g., MM, SD)

based on business requirements.

• Collaborate with business stakeholders to gather, analyze, and document functional

requirements.

• Strong functional expertise in SAP MM, and SD modules with focus on invoice

processing, tax configuration, and statutory reporting.

• Translate business needs into SAP solutions through process mapping and best practice

recommendations.

• Oversee the development of functional specifications for RICEFW objects (Reports,

Interfaces, Conversions, Enhancements, Forms, Workflows).

• Work with business stakeholders to understand statutory and good to have E-invoicing

knowledge

• Map business requirements to SAP functionalities, primarily within MM, and SD

modules.

• Coordinate with ABAP and middleware teams for API integration between SAP and

the government’s e-invoice/GST portal or third-party providers.

• In-depth knowledge of IDoc processing, troubleshooting, and interface management.

• Good understanding of API-based integrations between SAP and government/third-

party systems

• Excellent in preparing documentation (FS, TS, UAT scripts), and support go-live

activities.

• Manage change requests, issue resolution, and enhancements post-implementation.

• Provide functional guidance to junior consultants and coordinate across cross-functional

SAP teams.

• Prepare and present project status reports to management and stakeholders.

Experience Range: 5 to 10 Years (Associate CSP / CSP / Sr. CSP)

Roles and responsibilities:

As part of the core sales and GTM team of Quantiphi, the CSP will be responsible for execution of end-to-end sales process in a B2B environment.

Your responsibilities will include:

• Prepare and deliver technical presentations explaining products or services to customers and prospective customers.
• Managing customer communication and relationships.
• Engage and drive end-to-end pre-sales activities for business development for the company in the Data Science and Applied AI domain.
• Ability to research, identify and prospect full range - Proficient in developing business collaterals based on latest developments in AI to showcase the potential of ML & AI for the enterprise.
• Experience in handling or being hands-on for analytical/machine learning projects (Good to have).
• Work in conjunction with the Solution Architects and Data Science teams to gather, analyze and prospect business problems to be solved using large volumes of quantitative and qualitative data and develop of point of view to build a solution for the problems.
• Applying the right analysis frameworks to develop creative solutions to complex business problems.
• Planning and executing both short-term and long-range projects. Manage teamwork and client expectations.
• Challenge and inspire customers and peers to solve difficult problems with ambitious and novel solutions.
• Work with the team to identify and qualify business opportunities. Identify key customer technical objections and develop a strategy to resolve technical blockers.
• Work hands-on with customers to demonstrate and prototype Google Cloud product integrations in customer/partner environments and manage the technical relationship with Google’s customers.
• Recommend integration strategies, enterprise architectures, platforms and application infrastructure required to successfully implement a complete solution using best practices on Google Cloud.
• This includes understanding, analyzing and prospecting complex business problems to be solved using Data solutions & AI Applications in a variety of industries including Healthcare, Media, BFSI, CPG, Retail and many others.
• Travel to customer sites, conferences, and other related events as required.

Skills Required:

You would be involved in the development of new business opportunities and value-added services which requires a high level of creativity, learning potential and deep quantitative subject matter expertise and therefore self-driven individuals willing to learn on the go would be preferred.

• Good communication, abstraction, analytical and presentation skills.
• Experience of B2B sales, customer communication and relationship management.
• Experience and knowledge of critical phases of the sales process which includes requirement gathering, sales planning, solution scoping, proposal writing and presentation.
• Data driven mindset. Your plans and actions are backed by not just gut feeling but also
• customer/industry/market research.
• Knowledge and willingness to learn and apply emerging trends in business research, data science,
• Machine learning Artificial Intelligence, Cloud.
• Excellent aptitude in business analysis and awareness of quantitative analysis techniques.
• Excellent communication (written and verbal) and excellent articulation skills.
• Strong team player and ability to collaborate with a cross functional team
• Experience with sales reporting.
• Self-driven and strong aptitude to work in an entrepreneurial , fast-paced environment with minimal supervision and a passion for developing new value-added AI based solutions for clients across a variety of industries.

About SuperHumanRace (SHR)

In 2016, we started imagining a world where 'good' is valued and rewarded. Based on this lofty

mission of making the world a better place, powered by human kindness, we started looking for our

answers in data and technology. At the SuperHumanRace, we take pride in using creativity and data

to solve intersections. In working out these solutions, we discover the engineers, the architects, and

the authors that live and breathe deep inside the colorful fabric of society. We automate social

purposes for organizations and deliver impact-related insights to all of our users. At the core of the

SuperHumanRace is the belief that while good work is important and aspiring to make an impact is

necessary, it cannot be sustainable unless it is also fun!

About the role

We are seeking a dynamic and experienced Client Engagement Specilist to join our team. The primary

role of the Client Engagement Lead is to implement SuperHumanRace's data platform for

multinational clients, focusing on CSR and ESG program management. This role involves setting

KPIs, developing dashboards for data-driven insights, and ensuring successful project delivery and

client satisfaction.

This is an excellent opportunity for someone who is a natural leader and works well with others,

especially in high pressure situations. As the Client Engagement Lead, you will work closely with our

ESG & CSR teams and our Fortune 500 Clients including Capgemini, JLL, Godrej, Tata etc.

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Key Responsibilities:

Selected Candidate’s day-to-day responsibilities include:

1. Planning and Posting Opportunities: Curate and schedule brand-specific virtual activities,

physical events, and panel discussions on the SuperHumanRace Platform.

2. Client Communications: Lead and manage communications with both existing and prospective

clients, ensuring effective engagement and relationship building.

3. Project Lifecycle Management: Oversee the complete lifecycle of Client CSR projects on the

platform, ensuring successful project execution.

4. Training and Development: Train peers, client teams, and partner teams on the functionalities of

the platform, ensuring comprehensive understanding and effective use.

5. Stakeholder Support: Address and resolve any queries, questions, or issues raised by relevant

stakeholders promptly and efficiently.

6. Marketing and Event Development Support: Assist with projects in marketing and event

development as needed, contributing to the overall success of these initiatives.

7. Data Management and Analysis: Establish data collection processes and set up necessary data

visualizations on the platform with relevant KPIs. Perform timely data analysis to identify and rectify

discrepancies.

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Qualifications:

● Experience: 0-3 years of experience in client engagement or project management.

● Education: Bachelor's degree in Business, Environmental Science, Data Analytics, or a

related field. A Master's degree is a plus.

● Skills:

○ Strong project management skills with a proven track record of delivering complex

projects on time and within budget.

○ Excellent communication and interpersonal skills, with the ability to build and

maintain relationships with senior stakeholders.

○ Proficiency in data analysis and visualization tools (e.g., Tableau, Power BI) and

familiarity with CSR and ESG reporting standards.

○ Strategic thinker with the ability to set clear goals and KPIs, and translate data into

actionable insights.

○ Self-motivated and able to work independently, as well as part of a team.

In-depth knowledge in Healthcare and BPaaS domain, Good understanding in Delivery Excellence Framework, Expertise in business and IT processes, platforms, operations, controls and dependencies Secondary Skills: Intermediate to Expert proficiency in conducting audits & assessments in BPaaS domain areas, Proficiency in building, monitoring and testing controls for BPaaS

• Provide facilitation to ensure noiseless delivery and enable best practices adoption & evangelization through appropriate processes and platforms
• Solution consultant for projects to adopt right tools and measure to ensure product & service quality in the appropriate service lines
• Ensure effective governance of projects and deliverables
• Proactive risk management and mitigation, build known risks database to identify and mitigate risks proactively and establish oversight to monitor quality, targets and spending on implementation plan
• Enabling and co-working with the accounts / projects in compliance of regulatory requirements, other certification requirements of the Organization and the Customers for BPaaS domain. Support closure of external/internal audit findings, RCA/CAPA/FMEA for escalations
• Establish Integrated Risk and Delivery Governance models, and oversight to monitor quality, targets, overrun and penalty
• Build process mapping for BPaaS describing the high level activities across Product Service Lines establish ETVX, role definition, gating criteria, SLAs, OLAs and RACI
• Design and ensure operational and compliance controls are implemented, tested and monitored
• Build core competency to carry out DEx BPaaS audits and assessments

• Lead & manage the marketing function of the studio end to end from planning to execution for quality lead generation
• Manage and refine our social media channel with content marketing and inbound marketing.
• Consistently identifying revenue opportunities within our established client base and managing consistent growth by securing new accounts and by generating new quality leads.
• Continually review changes to the market, use tools to measure & iterate so that results are predictable and sustainable
• Report directly to the CEO and rally along to execute the brand vision.
• KPI’s will be around # of qualified leads, site traffic, awards won, lead to conversion ratios, content quality, ranking on platforms like clutch, etc.

• Excellent leadership, communication, and decision-making skills
• Experience with digital marketing, content marketing, and social media marketing
• Able to set and achieve targets as well as do not shy from achieving given targets
• Self-motivated and committed to perform
• Ability to track, measure, and iterate based on results