customer relation management

Join our team as a Customer Retention Specialist for the International Sales Process, focusing on our esteemed UK clientele. With at least 1 year of experience in International Voice Process, you will play a crucial role in delivering exceptional service by promptly addressing client queries and providing necessary assistance. Your ability to communicate effectively, both verbally and in writing, will ensure accurate and empathetic responses to customer inquiries.

Responsibilities:

- Resolve customer issues efficiently and effectively to ensure satisfaction.

- Display patience and empathy when handling challenging cases.

- Follow up diligently with customers to gather any additional required information.

- Utilize appropriate tools to deliver accurate, valid, and comprehensive information.

- Maintain flexibility in shift schedules to ensure seamless client support coverage.

We seek proactive individuals who excel in problem-solving, prioritize customer satisfaction, and thrive in dynamic, fast-paced environments. If you are prepared to contribute to our dedication to excellence in customer retention and service delivery, we invite you to apply and join us in making a meaningful impact

Leading & Building content marketing strategy for Slurrp farm and specific marquee campaigns as a part of content marketing roadmap that includes Digital/ Performance/ Social & Editorial partnerships, CRM, PR & Publicity  Ensuring all content is on-brand, consistent, in terms of style, quality & tone of voice across channels 

Partner with the creative, studio, and external agency teams to build content assets needed for campaigns and season launches 

Deep dive into consumption outcomes and marketing impact and continually experiment on marketing approaches and tactics to build organic traffic for the brand 

Maintain, develop & execute master content calendar for the brand 

What to bring 

8-10 years of experience in In-house creative studio/ agency along with deep knowledge and experience in driving & managing digital content marketing 

BA in literature (mandatory) & MA (preferred) or similar qualification 

Consumer Tech/ FMCG / D2C experience is highly desirable 

Should possess leadership skills to lead the content team to successful completion of its objectives 

Strong attention to detail and ability to work with timelines

We are currently hiring for multiple Talent Acquisition Partner positions for our team at www.qrata.co, Qrata is a talent startup that helps scale funded startups globally, we work with most of the top VCs in India as well as help build remote engineering teams for US/Europe-based startups. We will be launching our talent product to analyze talent using machine learning to help our customers find the right fit.

Responsibilities

• Build an effective candidate pipeline through Inbound/Outbound sourcing channels with minimal dependency
• Source and recruit candidates by using databases, social media, and hiring portals (Naukri, IIM Jobs, LinkedIn etc.) and other creative sources
• Plan and execute candidate engagement activities, including owning the candidate experience from start to finish, pre-onboarding engagement, and post-joining engagement.
• Keep track of employee growth and the company's atmosphere and culture to ensure that it remains pleasant and productive.
• Research, mapping, company analysis, pitching, understanding the startup ecosystem, having intelligent discussions with talent and founders, preparing talent for interviews, and following up with talent are all things which need to be handled.
• Drive outcomes with zeal, think and act fast, and function long-term and in the best interests of the organization.

What are we Looking for

• Ability to work with a wide range of clients, including senior level business leaders and seasoned professional candidates within the engineering organization; proficient in using data to guide decisions and change
• Recognize how to recruit and keep the best brains from all walks of life while harnessing the potential of a diverse workforce.
• Ability to mix the position of strategic talent adviser with a sense of urgency while also managing and achieving outcomes in a fast-paced, expanding environment
• Proven track record of developing talent pipelines and sourcing
• Continuously developing talent pipelines and identifying suitable individuals is a plus.
• A thorough grasp of and application of recruitment metrics to guide decision-making is highly recommended.
• Ability to talk intelligently about the firm and respond to any technical inquiries posed by a prospective recruit
• 3 plus years of experience

Star Points if you have

• Startup Experience
• Effective client contact abilities at all levels
• Interpersonal skills and the capacity to interact effectively in a professional setting
• Consistent with our beliefs and values
• Initiative/leadership experience in projects or events
• Solid understanding of LinkedIn, Naukri, IIM platforms.

We are looking for a React Native developer interested in building high-performance mobile apps on both the iOS and Android platforms. You will be responsible for architecting and building these applications, as well as coordinating with the teams responsible for other layers of the product infrastructure. Building a product is a highly collaborative effort, and as such, a strong team player with a commitment to perfection is required.

Responsibilities
• Build pixel-perfect, buttery-smooth UIs across both mobile platforms.
• Leverage native APIs for deep integrations with both platforms.
• Diagnose and fix bugs and performance bottlenecks for performance that feels native.
• Reach out to the open source community to encourage and help implement mission-critical software fixes—React Native moves fast and often breaks things.
• Maintain code and write automated tests to ensure the product is of the highest quality.

• Firm grasp of the JavaScript and TypeScript language and its nuances, including ES6+ syntax
• Knowledge of functional and object-oriented programming
• Ability to write well-documented, clean Javascript code
• Rock solid at working with third-party dependencies and debugging dependency conflicts
• Familiarity with native build tools, like Android Studio, IntelliJ   
• We are only considering Pune-based candidates who can start immediately / within 30 days

A network of the world's best developers - full-time, long-term remote software jobs with better compensation and career growth.  We enable our clients to accelerate their Cloud Offering, and Capitalize on Cloud.  We have our own IOT/AI platform and we provide professional services on that platform to build custom clouds for their IOT devices.  We also build mobile apps, run 24x7 devops/site reliability engineering for our clients.

We are looking for a friendly, hands on technical, and dependable professional to provide the highest level of customer support and improve customer satisfaction that helps build brand loyalty for our udoo platform.

This person MUST have:

• Minimum of 2 year's experience in a similar role.
• Experience providing support to customers via different channels - Chat, Livechat, Call, etc 
• Ability to understand functionality of web based application
• Provide Level-1/2 support and troubleshoot to resolve issues.
• Minimum 1 year of experience as part of ticket management team
• Very strong & professional communication skills - written & verbal
• Work on ticket portal for ongoing customer queries.
• Ability to work effectively in a team environment - pleasant, professional, and courteous personality skills
• Good verbal and written communication skills providing call support to Internal and External End Users.
• Handle customer calls/emails regarding technical issues for end users.
• Strong communication skills
• Attention to detail.

Experience:

• Min 2 year experience

Location:

• Ahmedabad Office Or,
• Work from home

Timings:

• 40 hours a week with a rotational shift every month.

Position:

• Full time/Direct
• We have great benefits such as PF, medical insurance, 12 annual company holidays, 12 PTO leaves per year, annual increments, Diwali bonus, spot bonuses and other incentives etc.
• We dont believe in locking in people with large notice periods.  You will stay here because you love the company.  We have only a 15 days notice period.

About the Role

We, at upGrad, believe in giving ownership and responsibility to each one of the team members. As an iOS Developer, you will be a part of the iOS app development team and strive to deliver the best learning experience out there to our learners that upGrad is known for. You will be responsible for developing features, taking those features to production and maintaining the existing code.

Innovative nature and pro-active involvement in the product is taken very seriously at upGrad, therefore, a major part of your role would involve thinking about new features and new ways to deliver quality learning experience to our learners.

Roles & Responsibilities

• Own end to end development and operations of high-performance software development team.
• Design the architecture and deliver clean, testable, and scalable code 
• Participate in requirement gathering and display a strong sense of ownership and delivery 
• Maintain high standards of software quality within the team by
• Participating in regular peer-reviews of solution designs and related code 
• Provide technical leadership to teammates through coaching and mentorship.

Skills Required

• Minimum 6 years of strong iOS development experience with at least 2 Apps Published on App Store of Enterprise Platform.
• Strong Swift concepts along with OOPS, Computer Science fundamentals, Memory Management, App Profiling experience.
• In depth understanding of frameworks like UIKit, Foundation classes, AutoLayout, Core Data, Networking, Collections, GCD, ARC.
• Solid understanding to write modular code, template based programming which is Unit testable (Critical Requirement)
• Solid understanding of iOS architectural patterns especially VIPER (and MVVM) and their importance in scalable software development process.
• Prior understanding of Git (must have), JIRA, Trello, Confluence, etc
• Experience in iOS UI creation using Storyboards, XIB and Code.
• Experience with standard libraries like RxSwift, Swinject, Alamofire, etc.
• Good written and verbal communication.
• Ability to collaborate with multiple teams to work on different phases of the project.
• Knowledge about App Store, publishing an app and the common rejection reasons.

Hi All,

We are hiring!!

Company: SpringML India Pvt Ltd.

Role:Lead Data Engineer

Location: Hyderabad  

Website: https://springml.com/">https://springml.com/

About Company:

At SpringML, we are all about empowering the 'doers' in companies to make smarter decisions with their data. Our predictive analytics products and solutions apply machine learning to today's most pressing business problems so customers get insights they can trust to drive business growth.

We are a tight-knit, friendly team of passionate and driven people who are dedicated to learning, get excited to solve tough problems and like seeing results, fast. Our core values include placing our customers first, empathy and transparency, and innovation. We are a team with a focus on individual responsibility, rapid personal growth, and execution. If you share similar traits, we want you on our team.

What's the opportunity?

SpringML is looking to hire a top-notch Lead Data Engineer who is passionate about working with data and using the latest distributed framework to process large dataset.

As a Lead Data Engineer, your primary role will be to design and build data pipelines. You will be focused on helping client projects on data integration, data prep and implementing machine learning on datasets. 

In this role, you will work on some of the latest technologies, collaborate with partners on early win, consultative approach with clients, interact daily with executive leadership, and help build a great company. Chosen team members will be part of the core team and play a critical role in scaling up our emerging practice.

Responsibilities:

•  Ability to work as a member of a team assigned to design and implement data integration solutions.
•  Build Data pipelines using standard frameworks in Hadoop, Apache Beam and other open-source solutions.
•  Learn quickly – ability to understand and rapidly comprehend new areas – functional and technical – and apply detailed and critical thinking to customer solutions.
•  Propose design solutions and recommend best practices for large scale data analysis

Skills:

•  B.tech degree in computer science, mathematics or other relevant fields.
•  6+years of experience in ETL, Data Warehouse, Visualization and building data pipelines.
•  Strong Programming skills – experience and expertise in one of the following: Java, Python, Scala, C.
•  Proficient in big data/distributed computing frameworks such as Apache Spark, Kafka,
•  Experience with Agile implementation methodology 

• Responsible for development of new highly-responsive, web-based user interface
• Construct visualizations that are able to depict vast amounts of data
• Work and collaborate with the rest of the engineering team
• Work with product team and graphic designers
• Learn and understand user interactions
• Develop a flexible and well-structured front-end architecture, along with the APIs to support it