customer relation management

Experience Required: 2–3 Years

Employment Type: Full-time

Location: Delhi

Department: IT / Infrastructure & Data Center Operations

About the Role

We are looking for a skilled Wintel Administrator (L2) with 2–3 years of hands-on experience to manage and support our data center infrastructure, which includes a virtualized VMware environment, physical servers, database servers, and network/security appliances across LAN and DMZ zones. The ideal candidate will handle day-to-day server administration, virtualization management, backups, monitoring, and L2-level troubleshooting, while working closely with the infrastructure team on ongoing projects.

Key Responsibilities

·     Manage and maintain Active Directory, File Server, Web Server (IIS, Apache, Nginx), and Application Servers

·     Administer and support VMware ESXi hosts and vCenter (multi-host, multi-cluster environment) — VM provisioning, migration, snapshots, and resource allocation

·     Manage physical server hardware (Dell PowerEdge, HP ProLiant) including out-of-band management via iDRAC

·     Install, configure, troubleshoot, and back up database servers — MS-SQL, MySQL, MongoDB

·     Manage server backups and vReplication for disaster recovery of critical VMs and databases

·     Support and maintain monitoring tools (e.g., Zabbix) to track server/host performance, uptime, and alerts

·     Install and configure new Windows, Linux, and desktop systems

·     Install and troubleshoot Windows/Linux applications and software (VB, C#, .NET, Node.js-based apps, etc.)

·     Support DMZ and LAN zone server management, coordinating with network/security team on firewall, load balancer, and VPN (Site-to-Site) configurations

·     Assist with basic public cloud tasks (AWS) where hybrid/DR connectivity is involved

·     Manage and troubleshoot LAN/DMZ switches, WAN links, and connectivity issues at a basic level

·     Assist with patch management, deployment, and server/firmware upgrades

·     Monitor and maintain server performance, availability, and health across physical and virtual infrastructure

·     Respond to and resolve end-user issues escalated from Desktop Support (L1)

·     Maintain accurate documentation of server inventory, IP allocations, configurations, and network diagrams

·     Work on ongoing IT infrastructure projects as assigned

Required Skills & Qualifications

·     B.Tech or equivalent degree in Computer Science, IT, or related field

·     Minimum 2–3 years of hands-on experience as a Windows/Wintel Administrator

·     Strong working knowledge of Windows Server administration (2012/2016/2019/2022)

·     Hands-on experience with VMware ESXi and vCenter administration (multi-vCenter environment preferred)

·     Experience with physical server hardware management — Dell PowerEdge / HP ProLiant, iDRAC/ILO remote management

·     Hands-on experience with IIS, Apache, or Nginx web server management

·     Experience with MySQL, MS-SQL, and MongoDB — installation, configuration, troubleshooting, and backup

·     Good understanding of Active Directory, DNS, DHCP, and Group Policy

·     Working knowledge of firewall, load balancer, and basic network/VPN concepts (Site-to-Site VPN, WAN, DMZ)

·     Experience with server/VM backup and replication solutions for disaster recovery

·     Exposure to monitoring tools such as Zabbix or similar

·     Basic exposure to cloud platforms (AWS) for hybrid/DR connectivity

·     Familiarity with installing and troubleshooting applications like VB, C#, .NET

·     Ability to troubleshoot server hardware, OS-level (Windows/Linux), and virtualization issues

·     Experience with patch management and firmware/server upgrade cycles

Soft Skills

·     Strong troubleshooting and analytical skills

·     Good communication skills to coordinate with end users, network team, and cross-functional teams

·     Ability to work independently as well as escalate/collaborate with L3 when required

·     Willingness to work on-call/rotational shifts if required

·     Detail-oriented with a proactive approach to server monitoring, backups, and uptime management

Responsibilities

Design and execute ETL test scenarios, test cases and test scripts based on business and technical requirements.

Validate source-to-target data mapping, transformation rules, business rules and data flows.

Perform ETL, Data Warehouse and Database Testing across multiple data sources and target systems.

Validate data extraction, transformation, loading and reconciliation processes.

Perform data validation, data completeness, data accuracy and data integrity testing.

Write complex SQL queries for backend data validation, reconciliation and defect analysis.

Validate source-to-target mappings and identify data discrepancies. Perform database testing involving joins, stored procedures, views, functions, indexes and constraints.

Test incremental loads, full loads, CDC and batch processing where applicable.

Validate ETL workflows, schedules, dependencies and error-handling mechanisms.

Perform data reconciliation between source and target systems and investigate mismatches.

Validate duplicate records, missing records, null values, data truncation and transformation errors.

Execute regression, integration, system and end-to-end testing for ETL/data pipelines.

Validate large-volume datasets and perform data quality and consistency checks.

Work with developers, data engineers, business analysts and product teams to resolve data-related issues.

Analyze ETL job failures and assist development teams with root-cause analysis (RCA). Log, track and manage defects using tools such as Jira, Azure DevOps or similar.

Prepare test execution reports, defect reports and testing status updates.

Participate in requirement analysis, test planning, estimation and defect triage meetings.

Support UAT, production validation and post-release data verification.

Ensure testing complies with enterprise data governance, security, privacy and quality standards.

Work in an Agile/Scrum environment and participate in sprint planning, daily stand-ups, reviews and retrospectives.

Collaborate with globally distributed teams and stakeholders across business and technology functions.

Understand insurance-domain data such as policy, customer, claims, billing, premium and financial data is an advantage.

Requirements

4–6 years of hands-on experience in ETL Testing / Data Warehouse Testing / Database Testing.

Strong understanding of ETL concepts, data warehousing and data integration processes.

Strong hands-on SQL skills including complex joins, subqueries, CTEs, aggregations and data reconciliation queries.

Experience with ETL tools such as Informatica, IBM DataStage, SSIS, Talend, Azure Data Factory or similar.

Experience testing large-volume data and enterprise data pipelines. Good understanding of Dimensional Data Modeling, Star Schema, Snowflake Schema, Fact and Dimension tables.

Strong knowledge of source-to-target mapping and transformation validation.

Experience with Oracle, SQL Server, DB2, PostgreSQL or other relational databases.

Knowledge of batch processing, scheduling, incremental/full loads and data migration testing.

Experience with API, web service or downstream application data validation is preferred.

Good understanding of SDLC, STLC, defect lifecycle and Agile methodologies.

Experience with Jira, Azure DevOps, ALM or similar test/defect management tools.

Exposure to cloud data platforms such as Azure/AWS is an added advantage.

Exposure to Python or scripting for test-data validation/automation is desirable.

Knowledge of data quality, reconciliation, data lineage and data governance.

Strong analytical and problem-solving skills with the ability to investigate complex data issues.

Excellent communication and stakeholder-management skills.

Prior experience in Insurance, BFSI or other regulated enterprise environments will be highly preferred.

Required Skills: Techno-Commercial Sales Expertise, B2B / Institutional Sales & Business Development, Technical Knowledge of Textiles, Negotiation & Relationship Management, Market Intelligence & Strategic Selling

Criteria:

It's a sales profile so need a strong sales person from textile sector who can do the B2B / OEM / Institutional sales 

• Experience: 5 to 20 years in Technical Textiles or allied industrial textile sectors (Agri, Geo, Packaging, Automotive)
• Proven experience in B2B / OEM / Institutional Sales within industrial or technical textiles
• Candidate should have experience in selling Fabric and Technical Textiles.
• Strong techno-commercial acumen – ability to link product performance, costing, and customer application
• Hands-on experience in pricing, proposals, negotiations, and margin management
• Exposure to product development coordination with R&D, Production, and Quality teams
• Excellent communication, negotiation, and relationship management skills
• Preferred experience in international business development (mandatory for export roles)
• Strong analytical, reporting, and forecasting abilities
• Willingness to travel within India and overseas as per business requirements.

Open Position:

Techno-Commercial Sales (Manager / Sr. Manager / AGM / GM)

Description

What You’ll Do:

• Lead B2B and institutional sales in your assigned technical textile vertical.

• Identify and onboard new customers, distributors, and OEMs in both domestic and export markets.

• Offer techno-commercial solutions tailored to customer applications and performance requirements.

• Work closely with R&D, Production, and Quality teams for trials, samples, and custom developments.

• Manage pricing, proposals, and negotiations, backed by a strong understanding of product costing, margins, and profitability.

• Track and report market trends, competitor movements, and emerging business opportunities.

• Deliver on sales and margin targets, while building long-term customer relationships.

Who You Are:

• Qualification: B.Tech / Diploma (Textiles, Polymers, Mechanical) or MBA (Marketing).

• Experience: 5–20 years in Technical Textiles or allied industrial textile sectors – Agri, Geo, Packaging, or Automotive.

• Strong techno-commercial mindset, with the ability to connect product performance and costing to customer needs.

• Proven background in B2B / OEM / institutional sales.

• Excellent communication, negotiation, and relationship management skills.

• For export roles, international business development experience is essential.

Preferred Background:

We’re looking for people who have worked with established technical textile or industrial fabric manufacturers, particularly in areas such as:

• Agri Textiles: Shade nets, crop covers, pond liners, etc.

• Geo Textiles: Woven / nonwoven fabrics, reinforcement, filtration, erosion control.

• Packaging Textiles: PP/HDPE woven, FIBC, industrial sacks.

• Automotive or Industrial Textiles: Roof liners, filtration media, composites, or performance fabrics.

We are looking for a results-oriented Performance Marketing Expert who lives and breathes Meta Ads and Google Ads, understands funnels deeply, and can consistently improve CPL and lead quality.

Key Responsibilities

• Plan, execute, and optimise Meta (Facebook & Instagram) and Google Ads campaigns end-to-end
• Drive high-quality leads at lower cost through continuous optimisation
• Analyse funnels from ad → landing page → lead → conversion and identify drop-offs
• Perform audience research, creative testing, and scaling strategies
• Optimise:
• CPL (Cost per Lead)
• Lead quality
• ROAS / conversion efficiency
• Work closely with:
• Sales & counselling team (to assess lead quality)
• Creative team (for ad copies, creatives, hooks)
• Tech/landing page team (for conversion optimisation)
• Run A/B tests on:
• Creatives
• Ad copies
• Audiences
• Landing pages
• Track and report performance using Meta Ads Manager, Google Ads, GA, and tracking tools
• Actively reduce ad waste and scale winning campaigns

Experience Level: 5+ years in Software Development and Team Leadership

Job Summary:

We are looking for an experienced and highly skilled Project Leader/Team Leader with a strong background in server management, full-stack development using React, Node.js, and PHP. The ideal candidate will have a proven track record of leading teams, managing complex projects, and delivering high-quality software solutions on time. You will be responsible for overseeing the development team, guiding the technical direction, and ensuring optimal performance of servers and web applications.

Key Responsibilities:

Lead and manage a team of developers in full-stack development projects.

Oversee server management including setup, optimisation, monitoring, and troubleshooting.

Ensure the timely delivery of software projects while maintaining high coding standards.

Collaborate with cross-functional teams including designers, DevOps, and QA engineers to ensure seamless project execution.

Provide technical guidance and mentorship to team members in Reactjs, Node.js, PHP and Python.

Manage project scope, timelines, and resource allocation.

Ensure proper documentation and version control practices.

Review code for quality, scalability, and security.

Identify and mitigate risks in projects and propose solutions to technical challenges.

Stay up-to-date with emerging technologies and best practices in server management and software development.

Technical Expertise:

Solid experience in React.js and Node.js for full-stack web development.

Proficiency in PHP and working with popular PHP frameworks (e.g., Laravel, Codeigniter, Core).

Strong understanding of server management (Linux)

, cloud platforms (AWS, Azure, etc.), and database management (MySQL, MongoDB, etc.).

Experience with version control systems (e.g., Git).

Familiarity with containerization (e.g., Docker) and CI/CD pipelines.

Strong problem-solving skills and debugging expertise.

Leadership and Communication:

Proven experience leading software development teams.

Strong project management skills, including Agile/Scrum methodologies.

Excellent communication and interpersonal skills for cross-team collaboration.

Ability to mentor and guide junior developers, fostering a positive and productive work environment.

Qualifications:

Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).

Minimum of 5 years of hands-on experience in software development with a focus on React.js, Node.js, and PHP.

Minimum of 2 years of experience in a leadership or managerial role.

Certification in Project Management (PMP, Agile, or equivalent) is a plus.

About the company:

We are an IT & Consulting organization helping Enterprises with their Analytics and Planning needs. Their Rockstar team has built multiple products and solutions to cater to our clients across sectors such as Retail & E-commerce, Consumer Goods, Pharmaceuticals & Life Sciences, Real Estate, Hi-tech, Manufacturing, and Automotive.

We have a geographic presence in the United States (Dallas) & India (Delhi-NCR, Mumbai, Bangalore & Kolkata) and have 600+ people, a strong world-class team. We are growing at a rapid pace and plan to double our growth each year. This provides immense growth and learning opportunities to those who are choosing to work with Polestar. We are serving customers across 20+ countries. Our expertise and deep passion for what we do has brought us many accolades. 

Profile Summary

We are looking for individuals with a leadership mindset in sales, who comes with strong consultative sales experience.

• Create a systematic, process-driven approach to partner outreach and relationship management.

• Keep a great ongoing relationship with Microsoft and offer new ways to grow the partnership.

• Can-do attitude individual who enjoys networking and establishing relationships.

• Manage high-value corporate partnerships and develop long-term strategies to secure multi-year strategic partnerships.

• Analyse and identify opportunities to secure new business by partnering with Microsoft.
• Drive the team towards sales targets, has visibility of all opportunities and risk, and ensures the team has a healthy pipeline and proposal tracking systems.
• Identify new markets to widen the market base for enhanced revenue and profit generation.
• Administer the entire sales process as per plan.
• Manage Microsoft engagements to design strategies to acquire more business deals through OEMs.
• Manage pricing and other sales proposal activities and provide support to the marketing department.
• Owns the business plan: financial target/proposal submission/revenue on hand/pipeline. Overall business planning and forecasting.
• Collaborate with Microsoft for conducting events for enhancing business growth.
• Negotiates with clients and uses the right levers in doing so. Clearly links the value of Polestar Solutions offerings with the price.

• Takes overall accountability for business planning and implementation.

• You have the resilience to bounce back after minor setbacks.
• You have the achievement orientation to achieve the target and do what it takes.
• You have the interpersonal skills to develop & sustain meaningful relationships.

• Excellent problem-solving skills, solution-oriented, and good analytical skills.
  ● Very good client-facing and communication/presentation skills.
  ● Excellent at consultative selling and building case studies.
  ● Ability to speak at external forums.
  ● Strong Collaboration and Networking skills.

·       Responsible for effectively communicating services offered by TrialGuna to cosmetic organizations, personal care companies (hair care, Skin Care, Dermatology products) to ensure their understanding and further discussions.

·       Work with Account Managers in developing a sales plan tailored to the local market.

·       Work with hospital staff and key physicians in the development and execution of a plan to effectively launch TrialGuna clinical trials at new sites and ensure ongoing commitment to the program.

·       Effectively convert high potential leads.

Job Description

We are looking to hire a full stack Magento 2 developer with 3 to 6 years of experience with following skills

• Should have good project experience in Magento 2 as a full stack developer.
• Should have working knowledge in Magento PWA
• Should know how to setup and install Magento in AWS preferably.
• Should know how to build and deploy Magento source code.

• The ability to write and think creatively
• Significant experience in writing strong, accurate copy that is grammatically correct
• A flexible approach and willingness to adapt ideas as per clients requirement
• The ability to work to strict deadlines without compromising on work quality
• Great organizational skills
• An eye for detail
• Strong research skills