ABOUT THE ROLE
We are looking for young dynamic individuals in the role of Operation and product support, who will be part of our Support Team in Hyderabad. The job will need a fair amount of technical knowledge about Web SaaS portals.
Job Responsibilities:
- Attend inquiries and resolve product or service problems by clarifying the customer's complaint via, email, online chat, helpDesk etc.
- Provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. Suggest or inform customers about the best practices. Identify and assess customers’ needs to achieve satisfaction by going the extra mile to engage customers.
- A certain degree of creativity, latitude, and problem- solving is required
- Coordinate with cross-functional teams to achieve the
- highest level of customer satisfaction.
- Streamline and expedite operational tasks, including inbound and outbound marketing.
- Follow communication procedures, guidelines, and policies.
REQUIREMENTS
- Experience of 1 year in customer service role handling customer support/technical queries.
- Excellent oral and written communication and people interaction skills.
- Hands-on experience with ticketing software like Freshdesk/Freshchat.
- Good analytical skills with active listening and attention to detail.
- Ability to multi-task, prioritize and manage time effectively.
- Work independently and own the raised matter till closure.
- Work experience in SAAS companies is an added advantage
Shubham Vishwakarma
Full Stack Developer - Averlon
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Job Description for Voice Process Executive
Job Profile: Voice Process Executive
Position: Customer Support Voice Process
Location: Bengaluru, KA
Job Mode: Work from Office
Notice Period: Immediate Joiners Preferred
Job Description
We are hiring enthusiastic and customer-focused Voice Process Executives for leading brands. The ideal candidates should have excellent communication skills, the ability to handle inbound and outbound calls professionally, and a customer service-oriented mindset. Candidates with prior BPO or customer interaction experience will be preferred.
Job Responsibilities
- Handle customer calls (inbound and/or outbound) efficiently and professionally.
- Understand customer queries, provide accurate information, and resolve issues.
- Work in rotational shifts with weekly offs as per process requirements.
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- Experience: Open to both freshers and experienced candidates.
- Language Skills: Must be fluent in English; fluency in Hindi is an added advantage.
- Work Schedule:
5 days a week in International Process
6 days a week in Domestic Process, with rotational or fixed shifts depending on the assignment; rotational week offs may apply.
- Cab Facility: Two-way cab available for candidates within a 25 km radius of the office (where applicable).
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- Freshers – ₹25,000–₹26,000 CTC (₹20,000–₹21,000 take-home).
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We are looking "Customer Support" for Reputed Client @Permanent Role.
Experience: 0 - 2 Years
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1.For freshers - Hindi speaking, Basic computer knowledge. Kindly provide the CV only related to our requirements
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Operating Systems – Linux, Windows etc.
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Experience in hardware encoding
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Full Stack Developer - Averlon