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Product Support Associate
Product Support Associate
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Product Support Associate

Amit Chaudhary's profile picture
Posted by Amit Chaudhary
1 - 2 yrs
₹3L - ₹4L / yr
Gachibowli Hyderabad
Skills
Tech Support
Customer Support
Product Management
Product support
SQL
Customer Relationship Management (CRM)
Communication Skills
Effective communication

ABOUT THE ROLE

We are looking for young dynamic individuals in the role of Operation and product support, who will be part of our Support Team in Hyderabad. The job will need a fair amount of technical knowledge about Web SaaS portals.


Job Responsibilities:


  • Attend inquiries and resolve product or service problems by clarifying the customer's complaint via, email, online chat, helpDesk etc.
  • Provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. Suggest or inform customers about the best practices. Identify and assess customers’ needs to achieve satisfaction by going the extra mile to engage customers.
  • A certain degree of creativity, latitude, and problem- solving is required
  • Coordinate with cross-functional teams to achieve the
  • highest level of customer satisfaction.
  • Streamline and expedite operational tasks, including inbound and outbound marketing.
  • Follow communication procedures, guidelines, and policies.


REQUIREMENTS


  • Experience of 1 year in customer service role handling customer support/technical queries.
  • Excellent oral and written communication and people interaction skills.
  • Hands-on experience with ticketing software like Freshdesk/Freshchat.
  • Good analytical skills with active listening and attention to detail.
  • Ability to multi-task, prioritize and manage time effectively.
  • Work independently and own the raised matter till closure.
  • Work experience in SAAS companies is an added advantage 
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Shubham Vishwakarma

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About Wellness 360 Technologies

Founded :
2013
Type :
Products & Services
Size :
20-100
Stage :
Bootstrapped

About

Wellness360 offers customizable employee wellness program via online wellness platforms to Wellness Companies, Brokers, Healthcare provider, and employers.
Read more

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