Product Support Associate

1. Strong Java Coding experience,
2. Experience in Automation Testing with Java Selenium webdriver
3. Team Lead Experience is preferred.
4. Automated API testing with experience to recall Rest APIs.
5. Knowledge in Jenkins,GIT
6. Cloud knowledge is preferred.

Salary Range-25lpa-30lpa

Position Insurance Follow Up - 2 (ISP-2)

Shift US Shift (05:30 PM to 03:00 AM)

Job function· Checking denials from EOBs, ERAs by calling the Insurance Companies. · Calling the insurance companies for the specification of denials. · Reprocessing the claim over the phone or reopening the claims on the online portals · Filing an appeal to the insurance companies with the required information · Checking status of the appeal filed and reprocessed claims through IVR, Calls and online payer’s portal · Refilling corrected claims with coding/demographic/authorization/referral corrections. · Disputing with the insurance companies on incorrect denials. · Working on FTH (Fix The Hole) to prevent future denials · Tasking to the clients and other teams for required information · Preparing Trending Analysis on the denials and escalating to Supervisors · Finding updates from payers via call or online for billing related information and sharing with the concern team/department to prevent denials. · Responsible for updating any internal databases, electronically storing and organizing patients' records, billing details, and registration forms.

Education +2 or Graduate in any stream

Training/Work

experience Billing & collections training and/or 1 year of industry experience in the relevant function

Other specifications Good English communication (reading, writing, listening, speaking) Understanding of US healthcare, HIPAA Good at Operating Computer - software and MS office

Capable of task execution based on work instructio

Job description

Years of experience: 1-2yrs

Location- Ghaziabad

Job brief:

We are looking for a resilient, empathic field sales executive to contribute to the growth of our company. Field sales executives are responsible for finding and retaining clients, encouraging extant clients to purchase added products or features, and

remaining abreast of changes in consumption.

Roles and Responsibilities

ED-Tech selling, with schools

● Familiarize yourself with all products and services offered by our company.

● Procuring new clients through direct contact, word-of-mouth, and collaboration with

the marketing department.

● Attending networking activities to research and connect with prospective clients.

● Maintaining meaningful relationships with existing clients to ensure that they are

retained.

● Suggest upgrades or added products and services that may be of interest to

clients.

● Crafting business proposals and contracts to draw in more revenue from clients.

● Negotiating with clients to secure the most attractive prices.

● Equipping staff with the technical and social skills needed to enhance sales.

● Review clients' feedback and implement necessary changes.

● Remaining in tune with trends in consumption to ensure that our offerings remain

relevant.

● Ability to manage multiple LinkedIn accounts and handle conversations and bring

them to the table to discuss with Sales Team

Requirements:

● Exceptional communication, presentation, and relationship management skills.

● Strong organizational and persuasive skills.

● Ability to self-motivate and work well independently.

● Ability to maintain discretion in handling sensitive/confidential information

● Proficiency in database management and record keeping in excel.

● Email writing skills are required.

Other Details:

1. Working Days: Monday to Saturday

2. Shift Timing: 9:30 am to 7 pm

3. Remuneration: Best in the industry (You can expect a 10-30% hike over current

salary)

5. Other benefits: Incentive-based on performance

Qualifications:

● Bachelor's degree or equivalent experience in Business

● 2+year of sales or marketing experience

● Excellent written and verbal communication skills

Job Scope

• Requirements Gathering & Designing: Liaison with SMEs to understand their Business Requirements and advise them on efficient system solutions. If required, guide the clients in re-engineering their Business Processes. Also, educate them on alternatives for system design & advice on how to achieve desired business outcomes.
• Implementation: Configure and Test SAP SuccessFactors modules
• Data Migration:  Perform/Support Data Migration as required
• Client Engagement: Set up relevant data within the configured SAP SuccessFactors module, to showcase to the client the end-to-end business process. Collect & process the feedback from Clients, to make necessary system changes. Also, extend extensive support to Clients when they test SAP SuccessFactors modules
• Training: Educate clients on how to use SAP SuccessFactors modules
• Documentation: Diligently document Business Requirements to baseline for implementation. Prepare training materials & other documents required for the successful completion of the project. 
• Support: Post implementation, understand the requirements/issues of the client and provide necessary technical solutions. This could include fixing issues and/or implementing new features based on business needs.

Nature of Work:

This being an advanced level position in the S/W development team the individual is expected to:
Participate as a team member in all phases of the S/W lifecycle, including the analysis and design of S/W systems.

Participate in a detailed level of coding, code walk – through and unit testing of S/W modules.
Participate in integrated testing of product/ package.

Participate in difficult and typical coding assignments with responsibility of a small module consisting of 3 – 5 members.

Participate in exploration/ feasibility study of products.
Have a thorough understanding of the assigned product/ project.

Participate in generating technical documentation of products/ packages.

Providing technical training to the juniors.
Manage allocated resources, keep compliance with discipline and decorum of the organization.

Keep compliance with Systems and Procedures.

Reports to:

Project Manager
Skill Set:
Thorough knowledge of current technological trends in Web based Software 

Strong Working knowledge of JSF/JSP, Servlets, Spring, Web application development and Core Java

• Working knowledge of working with databases using EJB.
• Knowledge of Bug Tracking tool such as Jira, Bugzilla and source code version control systems (SVN, GIT)
• Knowledge of working in Scrum methodology.
• Good to have knowledge of SonarQube and Web Security Aspects.
• Knowledge of Responsive Front End Development using HTML5, JavaScript, CSS3, JQuery, Ajax and JSON.
• Should be able to write test cases for the feature.
• Ability to gather and analyze data & draw logical conclusions

∙         Understanding of company’s vision & goals, business operations

and market

∙         Clear and concise oral and written communication skills

∙         Ability to establish and maintain effective work relationships at

all levels

∙         Great passion for S/W development.

∙         Ability to mentor and guide the juniors.

Office Address:

Tech Mahindra Ltd