Product Support Associate

• Strong Head of Growth / Retention / Acquisition profile focused on B2C Apps
• Mandatory (Experience 1) – Must have minimum 12+ YOE in app acquisition, growth and retention of digital products
• Mandatory (Experience 2) – Proven track record of driving acquisition, engagement, retention, churn reduction, and conversion for large-scale consumer apps.
• Mandatory (Experience 3) – Must have team leading experience and cross-functional collaboration across product, tech, and marketing
• Mandatory (Core skills) – Expertise in mobile app analytics, funnel optimization, A/B testing, growth experimentation, customer insight generation, marketing automation tools, and dashboarding for KPI visibility.
• Mandatory (Company) – Top Rankings B2C Apps

Preferred

• Preferred (Experience 1) – Deep understanding of App store optimization (ASO)
• Preferred (Experience 2) – Familiarity with AI-based marketing tools

About MyOperator

MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Role Overview

The Team Lead Customer Success will lead a team of Customer Success Representatives, ensuring high levels of customer satisfaction, retention, and growth. This role involves managing team performance, driving process improvements, and fostering strong customer relationships. 

Responsibilities: 

Revenue Growth and Retention: 

• Drive upsell and cross-sell initiatives to maximize customer value. 
• Implement strategies for revenue retention and expansion within the existing customer base.
• Monitor and improve product adoption rates among customers. 
• Develop and execute churn management strategies to minimize customer attrition.

Team Leadership and Management: 

• Lead, mentor, and develop a team of Customer Success Representatives
• Set team goals, monitor performance, and provide regular feedback and coaching.
• Conduct performance reviews and identify training needs. 
• Ensure team adherence to established processes and best practices. 

Customer Relationship Management: 

• Oversee and manage key customer relationships. 
• Address and resolve escalated customer issues in a timely and effective manner.
• Proactively identify and mitigate potential customer risks. 
• Drive customer satisfaction and loyalty initiatives. 

Client Onboarding: 

• Oversee the onboarding process for new clients, ensuring a satisfactory experience.
• Develop and refine onboarding procedures to facilitate future upsell and cross-sell opportunities. 

Process Improvement and Optimization: 

• Identify areas for process improvement within the Customer Success department.
• Develop and implement strategies to enhance efficiency and effectiveness.
• Monitor key metrics and generate reports on team and customer performance.
• Utilize data to make informed decisions and drive continuous improvement. 

Collaboration and Communication: 

• Collaborate with other departments, including Sales, Product, and Support, to ensure a seamless customer experience. 
• Communicate effectively with team members, management, and customers.
• Participate in meetings and provide updates on team activities and customer issues. 

Qualifications

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• 3+ years of experience in customer success and account management. 
• 2+ years of prior experience in a team lead or management role. 
• Proven experience in customer success, account management, 
• Proven team management experience.
• Strong communication, interpersonal, and problem-solving skills. 
• Proficiency in CRM software and other relevant tools. 
• Experience in the cloud telephony or SaaS industry is a plus. 

Key Skills: 

• Leadership and team management 
• Customer relationship management 
• Process improvement 
• Communication and interpersonal skills 
• Problem-solving 
• Data analysis 
• CRM software proficiency 

Additional Information 

• Opportunity for growth and advancement. 
• Dynamic and collaborative work environment 
• Chance to work with cutting-edge technology and solutions.

Nielsen, a global company specialising in audience measurement and analytics, is currently seeking a proficient leader in data engineering to join their team in Bangalore, Gurgaon, or Mumbai.

This is a manager of managers role that involves managing multiple scrum teams and overseeing an advanced data platform that analyses audience consumption patterns across various channels like OTT, TV, Radio, and Social Media worldwide. You will be responsible for building and supervising a top-performing data engineering team that delivers data for targeted campaigns. Moreover, you will work with AWS services (S3, Lambda, Kinesis) and other data engineering technologies such as Spark, Scala/Python, Kafka, etc. There may also be opportunities to establish deep integrations with OTT platforms like Netflix, Prime Video, and other.

As a Customer Support Specialist, you will play a crucial role in ensuring customer satisfaction and loyalty. Your primary responsibilities will include responding to customer inquiries, troubleshooting issues, and providing timely solutions across various communication channels, including phone, email, and chat.

Role & responsibilities:

• Good Computer Skills

• Candidates must have good communication skills

• Must be a Graduate

• Willing to work in night shift (UK or US)

• Able to work in Order Processing & Customer Service (both Chat & Calling).

MemoNeet, a leading Edtech Startup with over 900K+ downloads for NEET exam preparation about to reach Million Users, is on a mission to empower students through innovative technology.

We are seeking a skilled and dedicated full-time Virtual Assistant for The Head HR This is a fully remote position, offering a base pay of INR 5000 with an INR 2000 performance bonus based on work performance. Additionally, monthly incremental base pay and bonus adjustments will be made based on your outstanding performance.

Your work will be related to operations and be available whenever required and do the administrative task given to you

• Identifying potential clients through market research 
• Making calls to generate leads, and helping to develop lead generation strategies 
• Communicating with clients, answering questions, and scheduling presentations and follow-ups
•  Assisting the sales department, which may include participating in meetings, managing email campaigns, and making cold calls 
• Maintaining databases 
• Contributing to data analysis to develop lead generation strategies 
• Compiling weekly and monthly reports on key accounts, monitoring inventory and sell-through, and submitting recommendations 

·      The Objective:

You will play a crucial role in designing, implementing, and maintaining our data infrastructure, run tests and update the systems

·      Job function and requirements

o  Expert in Python, Pandas and Numpy with knowledge of Python web Framework such as Django and Flask.

o  Able to integrate multiple data sources and databases into one system.

o  Basic understanding of frontend technologies like HTML, CSS, JavaScript.

o  Able to build data pipelines.

o  Strong unit test and debugging skills.

o  Understanding of fundamental design principles behind a scalable application

o  Good understanding of RDBMS databases among Mysql or Postgresql.

o  Able to analyze and transform raw data.

·      About us

Mitibase helps companies find warm prospects every month that are most relevant, and then helps their team to act on those with automation. We do so by automatically tracking key accounts and contacts for job changes and relationships triggers and surfaces them as warm leads in your sales pipeline.

Asia's largest Crypto Publisher CoinGape Media is looking for an experienced and ambitious Sales Executive who will be responsible for selling advertising spaces to clients from the Web3 space.

Responsibilities:

• Contacting the advertisers or potential clients to generate the lead.
• Sending advertising proposals and closing the sales deal with direct advertisers & agencies.
• Come up with new ideas for seasonal sales.
• Updating media kits and preparing customized marketing packages.
• Preparing sample advertisements for clients.
• Build, manage, and scale a revenue pipeline with advertisers & agencies and maintain a threshold of Sales revenue on a monthly basis.
• Building and sustaining long-lasting relationships with existing and potential clients.
• Meeting the sales target.

Must have:

• Needs to have strong contacts and relationships in the industry across clients and agencies like ad networks, direct media buyers, crypto exchanges, wallets, Coins, etc.
• In-depth understanding of Branded Content Sales, Online Display Ads, Banner selling, and Sponsored ads.
• Knowledge of different communication modes like Email, Telegram, and discord.
• Prior experience in selling Branded content, native advertising, and display ads in media houses.
• Attention to detail — in everything. Champions ad space, properties, and campaigns internally to help drive revenue further.
• Ability to independently implement the sales plan.
• Sound knowledge of marketing principles and techniques.
• Excellent organizational and analytical skills.
• Established network and contacts with Digital & traditional media Agencies
• Must be aware of terms like CPM, CPC, Display Selling

Site: https://coingape.com

Benefits at CoinGape:

• Working in a cutting-edge field of Crypto & Blockchain.
• Huge responsibilities from Day 1.
• Be the owner of your own learning curve.
• The possibilities are limitless and depend on you. You get to work in a very dynamic environment.