Product Support Associate at Wellness 360 Technologies · Gachibowli Hyderabad · 1 - 2 years · ₹3L - ₹4L / yr · Bootstrapped · Posted 19 Sep 2023

ABOUT THE ROLE
We are looking for young dynamic individuals in the role of Operation and product support, who will be part of our Support Team in Hyderabad. The job will need a fair amount of technical knowledge about Web SaaS portals.
Job Responsibilities:
- Attend inquiries and resolve product or service problems by clarifying the customer's complaint via, email, online chat, helpDesk etc.
- Provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution. Suggest or inform customers about the best practices. Identify and assess customers’ needs to achieve satisfaction by going the extra mile to engage customers.
- A certain degree of creativity, latitude, and problem- solving is required
- Coordinate with cross-functional teams to achieve the
- highest level of customer satisfaction.
- Streamline and expedite operational tasks, including inbound and outbound marketing.
- Follow communication procedures, guidelines, and policies.
REQUIREMENTS
- Experience of 1 year in customer service role handling customer support/technical queries.
- Excellent oral and written communication and people interaction skills.
- Hands-on experience with ticketing software like Freshdesk/Freshchat.
- Good analytical skills with active listening and attention to detail.
- Ability to multi-task, prioritize and manage time effectively.
- Work independently and own the raised matter till closure.
- Work experience in SAAS companies is an added advantage

About Wellness 360 Technologies
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Department: Sales & Marketing / Business Development
Reports to: Sales Head / Director
Designation: Asst Manager - Business Development
Location- Delhi, Kolkata, Chennai/Bangalore
Key Responsibilities:
Identify new business opportunities in domestic and international markets for PVC compounds.
Research market trends, competitor activities, and potential clients in sectors like wires & cables, automotive, footwear, profiles, pipes, and injection moulding.
Generate leads through networking, industrial directories, trade exhibitions, and digital platforms.
Develop and maintain long-term relationships with OEMs, converters, distributors, and key industry stakeholders.
Understand client requirements and offer suitable PVC compound grades or customized solutions.
Conduct technical discussions with clients in coordination with the R&D/technical team.
Achieve sales targets and contribute to the revenue growth of the company.
Prepare and submit quotations, negotiate pricing, and finalize orders.
Track sales performance, follow up on payments, and ensure customer satisfaction.
Work closely with production and R&D teams to ensure timely sample development and delivery.
Prepare periodic sales reports, forecasts, and competitor analysis for management review.
Provide inputs to management on market demand, pricing trends, and product improvements.
Represent the company at industry exhibitions, trade fairs, and seminars.
Promote the company’s products through presentations, technical discussions, and marketing initiatives.
Key Skills & Competencies:
Strong knowledge of PVC compounds, polymer industry applications, and market dynamics.
Proven track record in business development or industrial sales.
Excellent communication, negotiation, and networking skills.
Ability to understand technical specifications and coordinate with R&D/production teams.
Self-motivated, target-oriented, and willing to travel extensively.
Qualifications & Experience:
Education: Diploma/Degree in Plastics/Polymer/ Chemical Engineering, or MBA in Marketing (preferred).
Experience: 4–10 years in industrial sales/business development, preferably in PVC compounds or polymer industry.
Job description
Location - Airoli ( Navi Mumbai)
CTC - Upto 50 LPA
Experience- 14 - 18 years
· Responsible for Design, planning and implement the best of art network technologies.
· Analyse business IT needs and requirements to develop technical solutions.
· Design network systems to meet business needs, including LANs, WANs, intranets, Internet connections, Cloud network, data communication networks, etc.
· Perform network modelling, analysis, budgeting, and planning tasks.
· Experience in Troubleshoot complex networks, identifying and correcting technical issues.
· Act as L4 during crisis/incident event management incidents as needed.
· Cross team /partner engagements to represent Project concerns/needs.
· Provide leadership to manage demands from projects and technology upgrades including recommendations for vendor tools/solutions and global alignment of networks.
· Manage oversight of complex network operations processes based on a combination of vendors, custom solutions, and internal resources.
· Decision making authority is broad and can have significant material impact on cost, business planning and success of Bank core business.
· Support adoption of new technologies and tools, recommend capability improvements to network engineering, and assist in lab/ QA deployments for technology trials.
· Ensure that information security and risk management are embedded within the culture requiring continuous improvement to a complex set of functions to coordinate security and compliance risks related to information systems and assets.
· Direct and manage network-related projects from initiation to completion. Coordinate with cross-functional teams to ensure projects are delivered on time, within scope, and within budget.
· Direct the continuous and secure maintenance of the corporate, data centre, and cloud networking infrastructure, including network security and Disaster Recovery & Business Continuity Plans.
Responsibilities of a Senior Software Engineer (Backend):
- You will be a guide in the entire application lifecycle including research, design, development, testing (dev owns quality), along with continuous deployment and delivery
- Lead design with a major focus on best user experience, performance, scalability and future expansion
- You will act as a mentor for less-experienced peers through both your technical knowledge and leadership skills to bring in continuous improvements and implement best practices.
- You will apply the latest technology thinking from our tech radar, adopt best design practices to solve complex problems and ensure our product is the best in usability.
- You will work directly with the CEO and the cross functional product teams, align on the needs of the products and operations.
- You will analyze business, technology challenges and suggest solutions
- Build an “Awesome” team
This opportunity is for you if,
- You have 4-6 Years of work experience in building highly-interactive applications using Java, Spring MVC, Spring JMS, Spring JDBC, Spring IOC, Spring Boot, MySQL, MiBatis, ReactJS, Java Script, jQuery, AWS, JMS and have knowledge on wide range of web technologies, tools and Frameworks.
- You have experience in working with Restful webservices
- You have strong knowledge and understanding of design patterns and domain driven design
- You understand fundamental design principles behind building scalable, resilient, and maintainable applications
- You have functional knowledge of inclusive design: accessibility, and related tooling
- You have consumer web development experience for high-traffic, public facing web applications
- You have knack for writing clean, readable, re-usable code
- You have good knowledge on TDD and CI/CD practices.
- You have experience in managing and publishing releases using Git branching and tools like NPM and YARN.
- You have penchant for learning
- You are a great analytical & logical thinker and someone who loves solving problems
- You are passionate, energetic, enthusiastic and a go-getter
- You are “ FUN @ Work “
Job Positions: Relationship Manager/ Senior Relationship Manager
Experience: 0 to 2 Years
· Good communication in English and Kannada is must.
· Only male candidates are preferred (who has passion towards his carrier in field sales).
· Any sales experience are considered. (Experience in automobile industries is an added advantage).
· Bike with DL is must.
Salary: 17,000 to 24,000 INR + Incentives+ Petrol expense and free insurance.
Job Location: Bangalore
(Nayandhalli, Nagadevanhalli, Bannerghatta, Lalbagh, Dabaspet, Kankapura Road, Magadi Road, Kalyan Nagar, Kr Puram and Brookefield)
About Rara Delivery
Not just a delivery company…
RaRa Delivery is revolutionising instant delivery for e-commerce in Indonesia through data driven logistics.
RaRa Delivery is making instant and same-day deliveries scalable and cost-effective by leveraging a differentiated operating model and real-time optimisation technology. RaRa makes it possible for anyone, anywhere to get same day delivery in Indonesia. While others are focusing on ‘one-to-one’ deliveries, the company has developed proprietary, real-time batching tech to do ‘many-to-many’ deliveries within a few hours.. RaRa is already in partnership with some of the top eCommerce players in Indonesia like Blibli, Sayurbox, Kopi Kenangan and many more.
We are a distributed team with the company headquartered in Singapore 🇸🇬 , core operations in Indonesia 🇮🇩 and technology team based out of India 🇮🇳
Future of eCommerce Logistics.
- Data driven logistics company that is bringing in same day delivery revolution in Indonesia 🇮🇩
- Revolutionising delivery as an experience
- Empowering D2C Sellers with logistics as the core technology
A section describing benefits and life at your company is a great way to attract talent.
About the Role
- Architect, build, and maintain excellent React Native applications with clean code.
- Implement pixel-perfect UI's that match designs.
- Implement clean, modern, smooth animations and transitions that provide an excellent user experience.
- Integrate third-party APIs.
- Work as part of a small team to build applications.
- Write unit and integration tests.
- Release applications to IOS and Google Play stores.
- Work with native modules when required.
- Work as part of a small team, which will include other React Native developers, a project manager, QA professional, and designer.
- Complete two-week sprints and participate in sprint retrospectives and daily standups.
- Assist with building estimates.
- Interface with clients via Slack, Zoom, and email.
- Track your time throughout the day using Toggle.
- Work with modern tools including Jira, Slack, GitHub, Google Docs, etc.
- Be part of a community of React Native developers who share knowledge and help each other as problems arise
The Incident Response Senior Principal Analyst leads a team of experts with diverse skill sets across areas such as Security Operations Center (SOC), Forensics, and other applicable technical Subject Matter Expert (SME) resources. The IR Senior Principal Analyst is specifically tasked with managing all aspects of an Incident Response engagement to include incident validation, monitoring, containment, log analysis, system forensic analysis, and reporting. The IR Senior Principal Analyst is also responsible for developing and sustaining strong relationships with our clients, and client’s counsel to ensure the engagement’s objectives and expectations are met and executed successfully as documented in the statement of work. The incumbent of this role should display a strong foundation of technical expertise in Cybersecurity, Incident Response, and Digital Forensics to successfully execute the responsibilities associated with this role.
ROLES AND RESPONSIBILITIES
- Supports the management of the technical aspects from client setup and kickoff to supporting the reporting process.
- Co-leads project scoping calls to accurately collect information from the client concerning the incident to include but not be limited to the client’s environment, size, technology, and security threats. Responsible for capturing all client’s expectations and objectives throughout the engagement to ensure successful engagement delivery.
- Organize and maintain an inventory of requests sent to the client to include at a minimum public IP ranges, requested information (including systems for collection), collected logs, systems Skadi or full systems, and any other requested made of the client by Arete or counsel.
- Works directly with the client and other Arete team members to preserve and collect artifacts for forensic analysis.
- Engages in communications with the TA for negotiation and recovery of decryption keys or manages the ransomware specialist team.
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- Responsible for quality control over the budget of engagement and proactively identifying the need for addendums for engagements. Discusses with counsel before provided addendum.
- The main point of contact who manages and participates in all communications with the client and client’s counsel during the engagement. Assists with the development of communications.
- Supports the management and coordination of all technical efforts for the IR engagement to drive the process forward through; tool deployment, ransomware decryption, restoration, and recovery efforts, system rebuilds, system, application, and network administration tasks.
- Coordinates with the Ransom Specialist when ransom negotiations are needed. Ensures updates regarding ransom status are delivered to the client and counsel in a timely fashion.
- Manages and coordinates the onsite efforts with the Onsite Lead or team ensuring they understand and can execute the objectives for the onsite work. Additional responsibilities with onsite efforts include ensuring communications are frequent and getting the daily onsite update communicating these back to the IR Director and/or IR Ops Associate for their Tiger Team.
- Co-manages restoration team when engaged with the client for recovery of systems, data collection, and SentinelOne (S1) deployment.
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- Other duties as assigned.
DISCLAIMER
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required personnel so classified.
SKILLS AND KNOWLEDGE
- Experience delivering consulting engagements in a fast-paced environment
- Experience leading scoping calls
- Strong background and practical hands-on experience with Windows or Linux System and Network Administration, Security DevOps, Incident Response and Digital Forensics, or Security Engineering
- Practical experience performing in a functional role including but not limited to one or more of the following disciplines: computer forensics, Incident Response, data analytics, Security Operations, and Engineering, Digital Investigations
- Knowledgeable of collection methodologies and tools.
- Comfortable working within various OS including Windows, Linux, and OSX
- Organized communications and notes
- Communicates clearly and concisely
- Generally knowledgeable of the multiple services that comprise an IR investigation
- In-depth knowledge of the ransom negotiation process and details it accordingly to clients
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- Must have knowledge of version controlling
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Experience with object-oriented programming in PHP
front-end technologies such as JavaScript, HTML, and CSS
experience in MVC frameworks (CodeIgniter,Zend, Laravel etc.).
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Who are we looking for?
This role would be part of the B2C sales function for our India / International Business Groups. He/she would drive the new customer acquisition, customer relationship management, Operations & reporting.
What should you do?
• New Customer Acquisition
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• Customer Relationship Management
• Understand the customer requirement and pass on the insights towards the product portfolio improvement based on the customer interaction / feedback
• Key Account Management
• New account development
• Operations and Reporting
• Managing pre-sales to post-sales support activities for the assigned products/geographies and ensuring the highest customer satisfaction










