Product Support Associate

Position: SFCC developer

Experience – 6-10 Years (Relevant experience with SFCC should be at least 2 years)

Location: Gurgaon

Key Deliverables (Essential functions & Responsibilities of the Job):

• Create, Manage & enhance the applications landscape in the areas of eComm & digital function. Work with IT Leader for application in digital & eComm application instances (with dependencies from global demandware/SFCC platform + JV partner + OCAPI) and integrations for the same in India eComm landscape.
• Establish and maintain IT governance structure with eComm & other process owners to manage site IT operations, resolve issues and prioritize enhancement requests in support of strategic direction after the platform is live. 
• Ensure that the systems under the responsibilities meet the SLAs and are stable and serves the purpose in minimal costs.
• Contribute to eComm IT strategy by managing staff; researching and implementing technological strategic solutions.
• Identify and steer eComm & digital demands in a timely and comprehensive manner and ensure business requirements are clearly articulated and documented.
• Leverage, recommend and implement solutions & enhancements whenever deemed fit and provide training to relevant teams where necessary.
• Ensure business requirements are clearly articulated in functional specification documentation, including Requests for Change (RFC), project charter, capital requests, new application discovery phase requirements and feedback on existing Market / HQ application gap assessments.
• Accountable for project delivery of applications or technology in time & budgets.  
• Manage personnel and outside contractor(s) as required.
• Establish budget with user approval and monitor actual charges in line with work performed.  Accountable to operate within annual budget. 
• Where required, to provide leadership, welfare and coaching to your team.

Key Relationships: 

• Internal business customers in eComm & digital.
• Global IT Vendor, market and global (HQ) colleagues, Local vendor partners
• Internal staff - direct reports (where applicable)
• IT vendors, contractors (where applicable)

Knowledge Skills and Abilities:

• This eComm & digital manager will employ interpersonal and organizational skill sets and must have the ability to work both independently with limited oversight and collaboratively across multiple projects. S/he must be highly motivated. This Manager must have facilitative capacities for clear and timely communication to support collaborative enterprises among distinct units.
• Proven business process analysis skills - ability to define problems, collect data, establish facts, document findings, draw valid conclusions and propose solutions.
• Strong understanding of leading eComm solutions including SF commerce Cloud, Hybris, Java & integrations framework, Process modelling & process management of eComm store operations & other digital areas. Technical & process aspects of eComm store front + DC inventory management, order management system (Sterling or any other OMS) & various integration aspects of various applications in overall eComm architecture. 
• Knowledge of the application deployment life cycle with strong analytical, systems and structured analysis, and social skills and with the ability to view issues and requirements from a business perspective.
• Ability to manage and lead effectively in a team environment, coordinating multiple tasks in parallel. Very strong on technical project management & solution architecture skills & ITIL trained.
• Very strong team skills and experience in waterfall, iterative and agile methodology. Person should be well versed in working in scrum team and trained in cloud tech.
• This individual must be highly focused and one who can motivate multiple teams to maintain progress toward project milestones while anticipating potential barriers and suggesting creative solutions.
• Ability to effectively interact with all levels of business via phone, written communication and in person.
• Management and leadership skills.

Must Have Skills:

1.      Experience with the .NET framework and .NET Core technologies: C#

2.      Writing and consuming REST API/Web API in .Net framework, .Net Core

3.      Must have excellent knowledge in Azure hosting services

4.      Good knowledge of Trouble shooting, Azure Hosting, maintaining and performance tuning

5.      Knowledge of Frontend framework (React), If not then Angular, or Vuejs etc

6.      Excellent Aptitude, Attitude and Communication Skills

7.      Strong understanding of OOPS Concepts

8.      Strong knowledge of Unit Testing

9.      Excellent knowledge and working experience in Microservice Architecture

10.  RDBMS Concepts, MS-SQL Server

11.  Writing & Optimizing SQL Queries for best performance

12.  Able to manage release by mean of CI/CD pipeline to deploy applications in Azure

13.  Well versed of code review and code scanning tools

Good to have Skills:

1.      Knowledge of HTML, Bootstrap, CSS, Responsive Design

2.      Entity Framework/LINQ, MVC

3.      Strong understanding of current design patterns & best practices

4.      Knowledge of Agile methodology and JIRA

5.      Knowledge of Electron is a plus

Key Responsibilities:

1.      Work with Scrum Team to prioritize tasks and ensure deadlines are met

2.      Communicate and actively participate in client call and understand requirements

3.      Convert design and architecture to code using best practices

4.      Provide expert level knowledge and guidance on modern software engineering techniques and methodologies for code reviews

5.      Demonstrate expertise in a variety of software concepts (object-oriented design), practices (design patterns), and procedures (troubleshooting defects)

6.   Able to troubleshoot and debug the code, write code with best coding practice and perform unit & Integration testing

7.      Collaborate with the technical team to build and migrate applications in Azure

8.      Test and update application so that it can be used for cross web browsers

9.      Use and set-up CI/CD pipeline

Responsibilities and duties

• Create content marketing campaigns to drive leads and subscribers Use SEO best practices to generate traffic to our site
• Regularly produce various content types, including email, social media posts, blogs, and white papers
• Actively manage and promote our blog, and pitch articles to relevant third-party platforms
• Edit content produced by other members of the team
• Analyze content marketing metrics and makes changes as needed
• Collaborate with other departments to create innovative content ideas

Job Description Roles and Responsibilities

1. Create and implement email marketing campaigns to drive customer engagement, sales, and retention

2. Develop creative and engaging content for emails, including subject lines, email copy, and CTAs

3. Conduct A/B testing and analysis to optimize email campaigns for the best results

4. Manage and segment our email lists to ensure targeted and personalized communications

5. Collaborate with other marketing team members to align email campaigns with broader marketing strategies

6. Monitor and report on email marketing performance metrics, including open rates, click-through rates, conversion rates, and unsubscribe rates

7. Stay up-to-date with industry trends and best practices in email marketing

Additional Compensation: If applicable, this will be decided on the basis of your designationTL - Job DescriptionCompany Name: *GBH Auto Mechanics Services LLP Job Profile: Team LeaderJob DescriptionWe're seeking a qualified Team Leader is responsible for developing the sales team, coordinating sales operations and implementingsales techniques that allow the business to meet and surpass its sales targets consistently. The team leader is responsible forsupervising, managing, and motivating team members on a daily basis. able to act proactively to ensure smooth team operationsand effective collaboration.Requirement & SkillsProven work experience as a team leader or supervisorExcellent communication and leadership skillsOrganizational and time-management skillsDecision-making skillsExperience: 4 - 5 yearsJob Location: Work from homeSelection process:- HR round & Manager roundQualification: Any Graduate/Post GraduateWorking days: 6 working days (Sundays off)Shifts: 10:00am -7:00pmMandatory language: EnglishLaptop: candidates are to use their own laptops.

• Will be Handling End to End Recruitment process
• Will be Accountable for Recruiting through Job portals, social media platform and conducting mass recruitment drive in places like Colleges, Corporates, etc.
• Should be responsible to Reach Targets and deadlines.
• Maintenance of reports is mandatory.
• Source candidates using a variety of search methods to build a robust candidate pipeline
• Screen candidates by reviewing resumes and job applications, and performing phone screenings
• Take ownership of candidate experience by designing and managing it, Develop job postings, job descriptions and position requirements
• Perform reference checks as need
• Facilitate the offer process by extending the offer and negotiation employment terms
• Manage onboarding and new hire process
• Stay abreast of recruiting trends and best practices
• Manage the overall interview, selection, and closing process
• Ensure all screening, hiring, and selection is done in accordance with employment laws and regulations
• Prepare recruitment materials and post jobs to appropriate job board/newspapers/colleges etc

Required Candidate profile