Product Support Associate

Consultant – Data Entry / Admin Executive

Roles and Responsibilities

• Insert customer and account data by inputting text based and numerical information from source documents within time limits
• Compile, verify accuracy and sort information according to priorities to prepare source data for computer entry
• Review data for deficiencies or errors, correct any incompatibilities if possible and check output
• Research and obtain further information for incomplete documents
• Apply data program techniques and procedures
• Generate reports, store completed work in designated locations and perform backup operations
• Scan documents and print files, when needed
• Keep information confidential
• Manage calls and queries for information and access relevant files
• Comply with data integrity and security policies
• Ensure proper use of office equipment and address any malfunctions

Requirements and skills

• Proven data entry work experience, as a Data Entry Operator or Admin Executive
• Proficient in using MS Excel skills
• Familiarity with administrative duties
• Typing speed and accuracy
• Excellent knowledge of correct spelling, grammar and punctuation
• Attention to detail
• Confidentiality
• Organization skills, with an ability to stay focused on assigned tasks
• Excellent written and oral Communication skills
• Basic Graduation - Additional computer training or certification will be an asset

Operation Support Executive

Company Name: Sawara Solutions Pvt Ltd. (Promilo)

Experience: 1 to 2 yrs.

Location: Bangalore

Mode: Full Time / Work from office

Salary: As Per the Company Standard

About us:

Promilo is India’s 1st innovative platform which “Pay to Browse”

It is a B2B SaaS start-up that enables to accelerate of the business appointment funnel of the

Companies. We’re a SaaS-based advertising platform that connects both users & advertisers. Users will be able to book an online appointment based on their interests with the advertiser, without compromising their data privacy and get rewarded for sharing their data and time. We’re registered and recognized by Start-up India, Start-up Karnataka & MSME companies. Also, the top 100 Google App-Scale Academy start-ups.

Job Description:

The Operations Support Executive will be responsible for providing exceptional customer service and resolving customer queries related to the business portal's features and services. The role also involves building a high-trust value proposition with clients and influencing them to leverage the product in the best possible manner. The successful candidate will possess excellent communication skills, a strong customer focus, and the ability to work in a fast-paced environment.

Key Responsibilities:

• Interact with corporate customers on calls/emails, handling already acquired corporate customers with post-sales hand-holding and deliverables.
• Create a high trust value proposition and make clients understand various service offerings and the functionalities of the Promilo website.
• Solve queries related to optimum usage of opted services with quality inputs and provide a resolution within the defined TAT.
• Proper coordination with the Graphic designer team and the sales team.
• Build and maintain strong, long-lasting client relationships.
• Ensure the timely and successful delivery of solutions according to customer needs and objectives.
• Develop new business with existing clients and/or identify areas of improvement to meet sales quotas.
• Collaborate with the sales team to identify and grow opportunities within the territory.
• Assist with challenging client requests or issue escalations as needed.
• Approve existing campaigns, Create campaigns, and prolet.
• Develop and deliver reports for every client.
• Submit a report and coordinate with the marketing team to help increase the deliverable for every client as per the requirement

Requirements:

• Bachelor's degree in Business Administration, Marketing, or a related field
• At least 1-3 years of experience in a similar role, preferably in the EdTech, IT services field
• Strong communication and interpersonal skills with the ability to interact with corporate customers
• Excellent negotiation and contract-closing skills
• Ability to build and maintain strong, long-lasting client relationships
• Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization
• Proven ability to manage multiple projects at a time while paying strict attention to detail
• Experience with CRMs and reporting tools
• Strong analytical and problem-solving skills
• Ability to work independently and as part of the team.

Freshers with strong English Communication are welcome. Building great teams to deliver the best.

Skills:

• Hands on Computer Knowledge
• Know-how of Trending Technologies
• Should be the quick learners
• Critical thinking and problem solving
• Creativity and Imagination
• Agility and Adaptability
• Team work and Collaboration

Background:

Any graduate from Computer Science or IT background

Know about our Company:

Fronix Solutions Pvt Ltd is a renowned Staffing Company that serves the candidates who are scouting for IT Jobs in the USA. From the initial discovery meeting to understand Consultant’s requirement, we engage our team to find the right fit for our clients with extensively vetted candidates on both qualitative and quantitative levels. Only top talent who fit the role will be presented to our clients.

Our team is dedicated to maintaining strong lines of communication during the hiring process and beyond. We at Fronix, has young, dynamic and focused team building. We strive to build and sustain a fun to work environment. Our employee centric career planning, helps us retain, update and empower the teams to deliver better and yet have fun at work.

Timings:

7:30pm to 4:30am (IST)

Have to work out of our office in Hi-Tech City, Hyderabad.

Salary:

INR 1,50, 000P.A- INR 3,00, 000P.A

Support at Exotel is different. The goal is not just to deliver help to our customers, but to deliver happiness. It's not the same questions over and over again, and often involves researching/understanding the business side of how companies use our platform to build their communication applications and help accordingly.

Providing time-sensitive help to meet the customer’s needs during each interaction is of utmost importance.

Exotel is one of Southeast Asia’s largest cloud telephony companies. Our aim is to change the way enterprises look at customer communication. We build the best in class communication products that power the companies of today and tomorrow. Our technology enables customer communication for our clients such as Uber, Ola, Go-Jek, Redbus, Flipkart, Quikr, Practo,Lazada, Redmart, to name a few.

We are a young company with humble beginnings in 2011 that grew  from a 3 member team to 150+ employees in 2018. Our technology has connected 85 million people, powered 1.2 billion customer calls, powered 3.2 billion voice API calls, 3.2 billion business SMS powered. Read our 2018 growth story https://2018.exotel.com/">here.

Customer Happiness is one of our key differentiators. In this role you will be the customer champion for Exotel, thrive to create great customer experience while responding to customer inquiries, resolving their queries and ensure all the agreed SLA’s are met consistently. In this role, you will be working with internal and external stakeholders with high level of ownership on your deliverables with customer first approach.

• You're empathetic to customers and can easily put yourself in their shoes. You listen and understand well. You’re smart and know that not everyone comes with the same skill sets and help people whether they are technically inclined or not. Your job is to make the customer feel empowered and happy after each interaction.
• You love solving problems and have the ability to provide solutions to technical problems that customers face. You never give up when you don't know the answer right away.
• You have dual qualities of time management, patience and ability to speak to customers with confidence and conviction.
• You write well. You know exactly what word or punctuation to use based on the context.
• As we are an API driven company, you either know how applications are built using APIs or have a keen interest to learn.

• You want to be an enabler for business success with an appetite for steep learning.
• You enjoy mentoring and coaching teams, take pride in teams success.
• You enjoy solving problems and thrive for excellence

• You’ll be our Product Champ in all areas. Providing solutions to different problems of clients by taking help of different internal tools, coordinating with Tech Support (this is one team with whom you’ll be working the most), Network operations, Customer Success, Product and Finance teams.
• You'll work one-on-one with customers, helping them to get the most out of Exotel. You might wing unplanned Skype calls and live screen-shares apart from answering phone calls and responding to emails.
• Ensure that all the related notes/ call comments are properly documented and suitable information is provided to clients.
• Maintain our https://support.exotel.in/support/home" target="_blank">knowledge base site. Write, edit and help create content whenever necessary.
• We work 24*7, considering we now are expanding geographically. We expect you to be comfortable working in rotational shifts (you’ll be working from home during nights and over weekends, though)

Job Description :

• The Primary Task Of A BPO Executive Is To Handle Calls From Customers Or Clients And Provide Them With A Solution To Their Queries • She Must Show The Willingness To Learn New Things Every Time And Then • Giving A Resolution To The Customers Or Clients Should Be The Whole And Sole Responsibility.

Note : Night Shift 
           Time : 6:30PM - 4:30AM
        
            Fluent english is must

• Responding to escalated customer issues from L1 Customer Support Specialists.
• Excellent communication skills, especially related to relaying information between technical and non-technical parties
• Working closely with support and Level 3 teams.
• Building a deep technical knowledge of our product capabilities for both the front and back end.
• Escalating issues when required according to defined escalation paths.
• Maintaining a high level of professionalism with internal teams and customers and working to establish a positive rapport.
• Participation in standard product management processes (grooming sessions, stand-ups, etc. ) related to the resolution of customer-facing issues
• Work continuously to document product and technical knowledge.
• Responsible for driving L2 and L3 cases to closure meeting "case to closure" and "customer satisfaction" deliverables

Technical Support Manager

About Bizongo: