Lauriko private limited
https://lauriko.comAbout
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Customer Service Responsibilities list:
Manage large amounts of incoming phone calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Requirements
Proven customer support experience or experience as a Client Service Representative
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
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About the company
This is our Vision statement. For everything we undertake, this is at the heart. We constantly ask “what kind of experience will this provide?” and then take our actions accordingly.
We are a firm grounded in strong engineering and product craftsmanship. Through value-driven, goal-oriented, and problem-solving practices, we leverage technology to build modern solutions that help our teams deliver the outcomes our clients truly care about. We believe outcomes matter more than output, and this philosophy guides every decision we take. Founded in 2015, we are stepping into our next chapter of growth through long-term, trusted collaborations.
Our services include:
- End-to-end product delivery
- Software Project Rescue
- Paratrooper Engagments
- Product and Technology Consulting
- Process Consulting
As Technology Partners to our clients, we are committed to delivering clean, lean, robust, usable, reusable, maintainable, scalable, and testable software solutions.
Therefore, we follow and champion the principles of software craftsmanship.
We are AWS Select Tier Partner helping SaaS teams build scalable, secure cloud platforms
For more follow us on:
Twitter - https://twitter.com/technogise
Blog - https://medium.com/technogise
Meetup - https://www.meetup.com/technowise
YouTube - https://youtube.com/c/technogiseprivatelimited
Instagram - https://www.instagram.com/weattechnogise/
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