About us: GigIndia is on a mission to provide meaningful employment opportunities to 100m+ job seekers in India through gigs (part-time jobs). GigIndia empowers enterprises to scale rapidly with on-demand certified 1,000,000+ gig workforce of job seekers across 200+ cities in India. GigIndia’s AI/ML technology platform automates the process of recruiting, training and managing the workforce. We are the go-to platform for enterprises having completed 35million+ gigs with us in 3.5 year since inception. We were YourStory’s TECH30 2019 startups. GigIndia has raised over ₹9 Crores from leading VCs and marquee angels like S Ramadorai (Ex-CEO, TCS) & Kiran Deshpande (Ex-CEO, Tech Mahindra. What we’d like to see: You will help us fuel the growth of the Operations Manager category and have a measurable impact across the region using a combination of strategy, planning, stakeholder management and data driven decision making. You should have good time management skills and be able to work both autonomously and collaboratively with a cross-discipline team. You should have the attitude of hyper iteration and an excellent attention to detail. You will: Create operation plans on excel, emails with an estimation of effort and resources Coordinate with multiple project teams and agencies across multiple cities to achieve the outcome Manage stakeholders with strong communication on emails and on calls Ensure documentation of operations and consistent daily reporting to leadership through trackers, dashboards, and emails Address day to day operations challenges Be accountable for translating customer needs and business goals into compelling interactive customer journeys and subsequent business requirements. Maintain a Process-driven approach through continual experimentation and optimization to create and maintain dashboards on operations and relative business impacts. Operate in a fast-moving environment with full control and responsibility of achieving business objectives Design and implement processes, specific to the project and client Maintain relationships with clients by providing support, information, and guidance. Update product knowledge on an ongoing basis. Train and monitor team for developing quality leads Conduct staff performance reviews, assess needs, cost/benefit analysis and other operational strategy assessments. Establish a high standard for productivity, quality, customer service as well as define user guidelines.. Prepare annual budget after estimating necessities, correcting overspending, analyzing cost variance and scheduling expenses. Maintain consistent professional improvement through company provided workshops, tracking trends and active participation in team projects Identify gaps everyday and solve them, also keep a track on quality and productivity of giggers You must have: 3-6 years of relevant experience Strong analysis and interpretation skills Ability to plan in the best manner and excellent execution skills A proven track record of strong client relationships and client service skills Excellent account management/process management skills Excellent people management skills Willingness to learn and enhance own development by taking responsibility for staying informed and up to date with industry knowledge Leadership skills and ability to drive work by action It would be nice if you have: Well-developed communication skills, both verbal and written. Strong organizational skills to juggle multiple tasks within the constraints of timelines Ability to establish successful working relationships. A self-starter attitude and should be able to motivate others to improve their quality of work. You would love to be a GigIndian because you get: Freedom to implement your own ideas and coming up with new strategies Excellent perks and benefits A pretty unique & competitive culture and a damn cool set of colleagues Immense scope of rapid growth based on an objectified performance management system and bi-annual appraisals
About us: GigIndia is on a mission to provide meaningful employment opportunities to 100m+ job seekers in India through gigs (part-time jobs). GigIndia empowers enterprises to scale rapidly with on-demand certified 1,000,000+ gig workforce of job seekers across 200+ cities in India. GigIndia’s AI/ML technology platform automates the process of recruiting, training and managing the workforce. We are the go-to platform for enterprises having completed 35million+ gigs with us in 3.5 year since inception. We were YourStory’s TECH30 2019 startups. GigIndia has raised over ₹9 Crores from leading VCs and marquee angels like S Ramadorai (Ex-CEO, TCS) & Kiran Deshpande (Ex-CEO, Tech Mahindra). About the role: Acts as the primary point of contact for an assigned portfolio of accounts. Responsible for the total service satisfaction of clients within the respective line of business. Cares for all day-to-day client needs including responding to client inquiries, issue resolution, incident management and managing change tasks. What we’d like to see: Ability to lead a Team as well function individually for a large customer base Well versed with the entire process of CRM with strong experience in collections Must have handled multiple projects, exposure commercial projects will an added advantage Must have good communication skills (written and verbal) with a pleasant personality End to end CRM related activities post-sales till possession /handing over units for the assigned project / projects Achieving periodic collection targets and maximize the revenue Monitor the operation & performance of data analysis with respect to all analytics reports, dashboards, etc. Ensuring correct documentation relating to Agreement for Sale, registration, client profiling. Follow up for payment, Issue receipts, and customer refunds etc. Monitoring outstanding payments, collection targets, GST and other related payments. Working closely with all sales team/execution teams / operations team to ensure that the CRM dept. is working effectively for all aspects. Responsible for developing healthy and cordial relations with clients by periodic interactions and feedback. Must Have: Proven experience as a CRM Expert Strong Technical Background with experience in Data Center Services, System Integration, software sales and channel partner sales (either from system integrator or other software vendors), Knowledge of the hosting industry, Excellent communication skills using vocal and written English Prior experience in sales in an internet company is a plus You would love to be a GigIndian because you get: Freedom to implement your own ideas and coming up with new strategies Excellent perks and benefits A pretty unique & competitive culture and a damn cool set of colleagues Immense scope of rapid growth based on an objectified performance management system and bi-annual appraisals
We are looking for a marketer with 3+ years of experience promoting B2B SaaS Product by designing and executing innovative marketing strategies to generate B2B leads. The various initiatives include: Competitive Research and Market Analysis Driving traffic to website to generate leads and tracking conversions, and key KPIs Measure and report performance of all digital marketing campaigns, and assess against goals (ROI and KPIs) Launch optimized online adverts through Google AdWords to increase company and brand awareness and conversion Monitoring of Leads from all the Online Channels Prepare online newsletters and promotional emails and organize their distribution through various channels Responsible for Managing Online Brand and Product Campaigns to Raise Brand Awareness Manage SEO, SEM and Content Management Plan and monitor the ongoing company presence on social media (Quora, LinkedIn, Twitter, Facebook, etc) Skills: We are looking for someone who has exposure to the following: Needs to know Lead Generation, Lead Nurturing, Demand Generation, Email Marketing, Marketing Automation, Campaign Management, Web Traffic and Conversion, Lead Qualification Programs, Automated Nurture Campaigns, Marketing Funnel Management. Must have excellent Oral and Written communication skills. Must have excellent understanding of digital marketing concepts and best practices Hands-on experience in Marketing Automation tools, Google Analytics, Google Adwords and LinkedIn Ads. Must have hands on experience in handling CRM’s and its integration with third party plugins. Strong analytical skills and data-driven thinking and knowledge of web analytics tools (e.g. Google Analytics, SEMRush, etc.)
Tele -Sales of Agri inputs like seeds, animal nutrition and Organic inputsCustomer relationship managementGood working knowledge of computersGood communication skills.Customer Acquisition, Customer RetentionFluency in Marathi and family background of farming preferred.
Work with a leading SaaS product and services company, learn about the global processes and client requirements. Our client is a cloud integration and automation products provider. Their customised applications allow their clients' platform to connect to any cloud thus enhancing the user experience and allowing a seamless integration of data. Their streamlined operations focus on strategic issues like secure infrastructure and an in-house UX that is 5 times faster and at a fraction of the cost. The founder is a Berkeley alumnus, with a background in Technology and Business and has packed in many years with IT and Fintech companies. Based out of California with an office in Mumbai, the 4 year old company is a niche player growing at arate of 23% in an industry that is in a booming and blooming stage. Their products being used in industries like Retail, Ecomm, Manufacturing, F&B, Pharma, Education among others. As a Marketing Executive, you will have a Remote based work, with a Project in Market Research and Data Compilation/ brand building via Linkedin/ Social media What you will do: Assisting with daily administrative duties. Monitoring all social media platforms for trending news, ideas, and feedback. Preparing detailed promotional presentations. Helping with the planning and hosting of marketing events. Researching and evaluating competitor marketing and digital content. What you need to have: Looking for Marketing Executive/ Trainee for US/ Pune based startup. Must have excellent written and oral communication skills. Male candidates having good understanding of market research techniques, data analysis and statistics methods Thorough knowledge of strategic planning principles and marketing best practices Proficient in MS Office and marketing software (e.g. CRM) Familiarity with social media and web analytics (e.g. WebTrends) Excellent people skills Should be passionate for the art of marketing and will have an abundance of ideas for building efficient strategies. He/ she must bring forth a strong arsenal of techniques and methods to promote our products, services and public image. The goal is to reach out to the market and cultivate the customer interest in our products and services in ways that strengthen our reputation and facilitate our continuous growth.
Customer success manager having 5-7 years of experience in IT background.Saas background will be preffered .Responsible for on-boarding. Training of new customers, following up with them to sign up for the product on phone, email, website live chat etc. Coordinating with existing customer & tech them to resolve product issues. Building a trustworthy relationship with client to ensure retention & reduce churn. Tracking customer usage of product using pre-defined metrics. Preparing weekly reports & assisting clients with strategies to improve business growth. Maintaining Billing, Issues & Customer Success sheets, coordinating to ensure smooth product delivery Own overall relationship with assigned clients, which include: increasing adoption, ensuring retention, and satisfaction. Strategically manage account escalations & provide timely resolution. Work closely with Sales, Technical Team & Clients to get things done. Use and leverage Social Media, Webinars, Case studies etc. to help clients achieve their business goals.
Understands the purpose of the product and the customer's workflow, advocatingand demonstrating quality practices that put the customer's needs first• Identifies successful patterns for producing quality software from communication torelease• Participates in grooming and provides the necessary test plans for the lifecycle of aproduct with functionality, performance, reliability, stability and compatibility in mind.• Collaborates closely with product teams and stakeholders to identify issues• Utilizes analytics, telemetry, and other data to drive an understanding of our users• Evaluates test results for accuracy and to verify if failed tests are product failures orplatform issues • Educates team members to understand the appropriate applicationand execution of exploratory testing and the most effective and efficient ways to testthe product.Skills● Familiarity with the Force.com platform● Ability to develop a test plan from technical requirements● Ability to work in a team environment● Strong attention to detail● Demonstrates strong technical aptitude● Excellent oral and written communication with the ability to clearly communicate complexissues● Ability to work in a team environment● Ability to take a creative approach to testing● Strong critical thinking skills● Good decision making skills● Strong professional fortitude● Software development skills are a plus• Conducts functional reviews and understands how the applications work in order todevelop appropriate tests• Contributes positively to the company and our culture• Understands impact of changes to other teams and communicates with productstakeholders across teams
Screen-Magic is publisher of #1 business texting application on Salesforce & Zoho platforms. We are revered for our great customer support. Current high quality customer support is helping us growing well and to retain our leadership position in the market. With growing business, We have decided to expand our Customer support team. We are looking for a Customer support manager who can lead, manage and scale our support team, with goals of high performing customer support team. Skills: Very good communication skills Experience of managing customer support team of atleast 10 members for international customers. Good Customer facing skills Good experience of managing teams Good technology background required for understanding complex technology issues. Responsibilities: Setup, Manage customer support team, Setup KRA, SLAs using fresh desk like customer support tools. Keep your team motivated. Keep tab on all issues which are reported by various sources Keep in touch with Product team for new releases and training teams according to their responsibility Check quality of customer support tasks and plan the trainings & reinforcement sessions for improving in general customer support quality Report to management about customer success reports Invent/discover new channels and method to improve customer success Manage budgets of Customer support team requirements Take care of hiring and retaining customer support teams Do upkeep of tools used for Customer success such as fresh desk, chat etc. Information Security Responsibilities:You are responsible for protecting the information resources to which they have access. Your responsibilities cover both computerised and non-computerised information and information technology devices (paper, reports, books, recordings, computers, removable storage media, printers, phones, fax machines, etc.) that they use or possess. You Must follow the information security practices set by the ISO, as well as any additional departmental or other applicable information security practices.You are expected to adhere to all Screen-Magic policies and exercise good judgement in the protection of information resources. SHIFT : US Shift
Duties for Key Account Manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. You should be able to contribute to creating and maintaining good customer relationships and ensuring smooth onboarding.Job Role:Develop and manage client portfolios.Sustain business growth and profitability by maximizing value.Analyse customer data to improve customer experience.Hold product demonstrations for customers.Improve onboarding processes.Mediate between clients and the organization.Handle and resolve customer requests and complaints.Minimize customer churn.Aid in product design and product development.Operate as the lead point of contact for all matters specific to our customersSupport and coordinate with the tech team to ensure seamless delivery to clientsWhat you’ll do:Own the product knowledge baseMap customer journey and identify improvements at every stageMaintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer successDevelop a trusted advisor relationship with key customer stakeholdersBe the product champion, interpret customer insights to drive change in product and act as a voice of the customer to the Product teamManage the Customer Success strategy for tracking and reporting on client health and reducing Customer ChurnCreate and perform Monthly/Quarterly Business Reviews for ensuring customer retention and expansion - effectively delivering results to key stakeholdersRaise open issues with cross-functional teams and take ownership of resolving the issues in a timely mannerConstantly work towards providing innovative strategies for delivering customer delightEngage with clients to understand the nuances of their work processes and the resulting needs and pain points.Tools and Skills RequiredMust Have:Highly organized and able to multi-task.Communication skillsSelf-driven and proactive nature.Excellent communication and interpersonal skills.Experience in SAAS based product, CRM or ERP.Knowledge of customer success processes.Experience in document creation.Patient and active listener.Passion for service.Have high proficiency in Microsoft Office (Excel, Word, PowerPoint)Good to Have:You should be passionate about engaging customers and expanding their use cases through our productYou have strong problem-solving skills and are great at finding creative solutions and workarounds when neededYou have good data analysis and data-driven decision-making skillsStrong project management skillsExperience:3+ years proven track record in an enterprise account management role (Customer Success, Relationship Manager, Key Account Management)Strong Technical Background. What's attractive about us? We offer a suite of memberships and subscriptions to spice up your lifestyle. We believe in practicing an ultimate work life balance and satisfaction. Working hard doesn't mean clocking in extra hours, it means having a zeal to contribute the best of your talents. Our people culture helps us inculcate measures and benefits which help you feel confident and happy each day. Whether you'd like to skill up, go off the grid, attend your favourite events or be an epitome of fitness. We have you covered round and about. Health Memberships Sports Subscriptions Entertainment Subscriptions Key Conferences and Event Passes Learning Stipend Team Lunches and Parties Travel Reimbursements ESOPs That's what we think would bloom up your personal life, as a gesture for helping us with your talents. Join us to be a part of our Exciting journey to Build one Digital Identity Platform!!!
Requirements: Educational Qualification: BCS, MCS, BCA, MCA or equivalent degree in trade/commerce stream with domain knowledge in indirect taxation. Prior work experience in tax software solution or tax advisory companies preferred. Ability to effectively service large portfolio of customers Excellence in Interpersonal Skills with strong command on spoken and written communication skills Ability to thrive in a multi-tasking environment Roles and Responsibilities: Guide a team of customer support associates on customer issue investigation and resolution by applying understanding of GST compliance requirements, GSTN APIs, Eway Bill APIs and E-Invoicing APIs etc. Logging and keeping records of customer/employee queries Analysing call logs so you can spot common trends and underlying problems, to guide support team Updating self-help documents or preparing FAQ’s, to build knowledge base of support team on issues raised by ASP Partners and Corporates. Ensure timely response to customers with accurate guidance for issue resolution, by measuring the performance of support team on response SLA and quality of response. Manage ongoing interaction with key client relationships to build the relationship to level of being the preferred and only service provider for GST compliance requirements. Manage monthly billing operations across customer portfolio – including a good control on receivable ageing and reporting to management on realization delays which require management intervention. Manage regular interaction with GST Network for customer issues. Build a strong relationship with GST Network to achieve quicker turnaround from GSTN on deliverables. Keep a close watch on any updates from GSTN and/or the ASP-GSP ecosystem, to convey relevant updates to our customer portfolio.
We at Zoop.one are looking for a technically savvy Customer Success executive who possesses a strong drive for results. Duties for the Customer Success Executive will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. You should be able to contribute to creating and maintaining good customer relationships and ensuring smooth onboarding. Job Role:Develop and manage client portfolios.Sustain business growth and profitability by maximizing value.Analyse customer data to improve customer experience.Hold product demonstrations for customers.Improve onboarding processes.Mediate between clients and the organization.Handle and resolve customer requests and complaints.Minimize customer churn.Aid in product design and product development.Operate as the lead point of contact for all matters specific to our customersSupport and coordinate with the tech team to ensure seamless delivery to clients What you’ll do: Own the product knowledge baseMap customer journey and identify improvements at every stageMaintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer successDevelop a trusted advisor relationship with key customer stakeholdersBe the product champion, interpret customer insights to drive change in product and act as a voice of the customer to the Product teamManage the Customer Success strategy for tracking and reporting on client health and reducing Customer ChurnCreate and perform Monthly/Quarterly Business Reviews for ensuring customer retention and expansion - effectively delivering results to key stakeholdersRaise open issues with cross-functional teams and take ownership of resolving the issues in a timely mannerConstantly work towards providing innovative strategies for delivering customer delightEngage with clients to understand the nuances of their work processes and the resulting needs and pain points. Tools and Skills Required Must Have: Highly organized and able to multi-task. Communication skillsSelf-driven and proactive nature.Excellent communication and interpersonal skills.Experience in SAAS based product, CRM or ERP.Knowledge of customer success processes.Experience in document creation.Patient and active listener.Passion for service. Have high proficiency in Microsoft Office (Excel, Word, PowerPoint) Good to Have:You should be passionate about engaging customers and expanding their use cases through our productYou have strong problem-solving skills and are great at finding creative solutions and workarounds when neededYou have good data analysis and data-driven decision-making skillsStrong project management skillsExperience:3+ years proven track record in an enterprise account management role (Customer Success, Relationship Manager, etc.) Strong Technical Background. What’s attractive about us?We offer a suite of memberships and subscriptions to spice up your lifestyle. We believe in practicing an ultimate work life balance and satisfaction. Working hard doesn’t mean clocking in extra hours, it means having a zeal to contribute the best of your talents. Our people culture helps us inculcate measures and benefits which help you feel confident and happy each day. Whether you’d like to skill up, go off the grid, attend your favourite events or be an epitome of fitness. We have you covered round and about. Health Memberships Sports Subscriptions Entertainment Subscriptions Key Conferences and Event Passes Learning Stipend Team Lunches and Parties Travel Reimbursements ESOPs That’s what we think would bloom up your personal life, as a gesture for helping us with your talents.Join us to be a part of our Exciting journey to Build one Digital Identity Platform!!!
Counterfeiting is one of the biggest challenges any brand faces in today's world. Consumers also feel cheated and a lot of health hazard happens because of the counterfeited products.Why does this happen?Simple: Companies use traditional physical ways like holograms to secure their products. These solutions are obsolete and easy to copy.How we are solving it?At NeuroTags, we have built an AI-enabled solution, which not only eliminates counterfeiting but connects brands with their end consumers. Numerous Companies like Syska LED, Baba Elaichi Group, Platinum Vape have been using NeuroTags for this.Expectations:We’re looking for an entrepreneurial candidate who wants to manage & grow NeuroTags' Enterprise/Named clients, thus driving adoption and outcomes leading to renewals, expansion, and advocacy. You’d be playing a key role to grow the NeuroTags business.RoleThis role is as close as it gets to building your own business. You’ll be working directly with the founders, strategizing with them & playing a massive role in the future of the business. The role is a pure hustler role and requires a candidate who is extremely motivated, dedicated, and passionate about entrepreneurship. It's a high growth opportunity to be part of a fast-growing startup!Your goals would be: Understanding customer context, alternatives and expected outcomes from NeuroTags. Prior experience in a B2B SaaS organization is desired, but not mandatory. Suggest the right solution to solve user problems. Prepare a strategic timeline with the right stakeholders and ensure value gets delivered Close the sale Establish long term relationships while ensuring customers get maximum value by coordinating activities with cross teams like Customer Success, Product. Support and so on. General SkillsAs it's evident, to achieve the above goals, you will need Maturity to understand customer context Ability to quickly determine the right solution and ability to articulate it very clear to the customer Strategic thinking to define the next steps specific to each customer type Proactiveness to remove bottlenecks and ensure things are moving forward at the fastest possible Should you apply?At NeuroTags, we believe that our team is the #1 reason for our success. The happiest members of our team are those who: Are ambitious and want to accelerate their career growth. They hate the typical linear way of growing in their career (e.g. Junior X > X > Senior X > Manager X > Director X). Want to be the best in their chosen work area. And want to learn about two more areas over time. Put learning ahead of things like salary, job titles, etc. Sounds like you? Apply to explore this further!
Experience – 3+ years Location - Pune Promobi is looking for a Customer Success Specialist who would be responsible for developing customer relationships to promote customer retention and loyalty. Who will value and nurture the client-business relationship and will connect the company product to the customer to maximize satisfaction. Someone who would be Reviewing the existing customer accounts and customer satisfaction. And will focus on growing additional sources of revenue and product reach within accounts. Key Responsibilities : The individual role that you’ll play in our team. To support the post-sales customer lifecycle as it relates to customer adoption, on-going support, programme optimization, and expansion. Create better modes of operations to make customer service easier for both team members and customers. Pay attention to customer’s details and complaint Provide customer training and education on company products. Provide technical support to customer, with the help of Technical team. Establish a successful account management routine. Create, manage and track customer data using online tools. Develop and implement a well-planned customer on-boarding. Support customer renewals, proactively identifying and prioritizing resources and strategic value and renewal timeframe. Closely monitor the assigned Accounts; providing insight to Customers. To be responsible for customer retention and the prevention of churn across our Customer base. Focus on customer relationship management by helping them to upgrade to better plans and get more revenue for the business. What we want to see in the potential Candidate Ability to work on customer relationship management applications. Quick learner and versatile. Must possess strong communication skills in English,---both written and verbal Excellent skills for communicating and relating with both team members and customers Good interpersonal skills to create a cordial relationship with team members Ability to work in a fast-paced, entrepreneurial, results-oriented culture. Have good to handle disputes and emergencies Must have a strong understanding of our Customers’ business objectives. Ability to identify and articulate how solution supports achievement of the Customers’ strategic business goals An excellent problem solver with strong analytical skills The ability to manage your time and plan your day effectively
Community Management- Create a friendly environment to facilitate high member satisfaction Be thoughtful while interacting with members. Plan and launch community initiatives to create connections between members of different organizations. This might include targeted member introductions, recommending possible mentor matches, running networking events and managing communications within the space and through digital vehicles. Seek out information about the business and personal objectives of tenant organizations and their individual members. Foster a sense of inclusivity where fresh ideas are welcome Be knowledgeable about COWERKZ's membership contracts and guidelines.Explain these policies to members, as necessary. Oversee new member onboarding and member moves out of the space Events Planning and Execution- Build a quarterly calendar of coworking events that engages all stakeholders: Current members: Educational (e.g., lunch and learns) and appreciation events (e.g., happy hours and themed parties) Future members: Lead generation and sales-related events Local community: Identify outside organizers and encourage them to use our event space. Depending on the exact nature, these events should also be used to build COWERKZ's CRM and digital community. Manage to the allotted budget Present our community professionally With your team, oversee the event itself, from catering to a smooth event check-in process to cleanup Business Development- With the owners, be responsible for setting and achieving sales objectives, occupancy rates and pricing Conduct tours for prospective members Contact the local press and community leaders to generate interest in COWERKZ. Maintain a positive relationship with key vendors and our landlord Facilities and Space Management- Manage all centre operations to the satisfaction of members Maximize up-time and availability of key facilities assets like the Wifi network, kitchen, printers/copiers Keep members aware of facilities issues that may impact them Utilize a variety of coworking software applications manage the space and membership Make recommendations to the owners about new features or perks that will entice members Submit maintenance tickets for repairs to the facility and key equipment Ensure cleaning is conducted to spec Data accuracy- Ensuring member data is updated and is current in the cowork platform Ensuring lead data is updated in the CRM platform Ensuring Community Data is being updated in the events database Experience and Requirements 2 years experience with increasing responsibility in either a sales or customer service role Experience in co -curricular activities a plus. Demonstrated project management skills Technically capable. Able to understand and work with the variety of hardware and software applications that our space depends on. Experience with written content generation in a business environment and basic graphic design skills are a plus Interest in working independently with only occasional interactions with the owners Fluent in English. Ability to speak additional language is a plus. A high level ethics, empathy and dependability Qualifications Bachelor's degree or equivalent
We are looking for a Client Account Manager professional with a minimum of 2 years of experience in B2B account handling, preferably in enterprise ad tech, & international B2B accounts. An ideal candidate would be someone who not only has excellent written and spoken communication skills, but can also articulate him/herself well in front of the clients. He/She should exhibit exemplary confidence & poise and has the ability to think on his/her feet. He/She is anchored in innovation, constantly developing & practicing account management with best practices/processes/strategies. Someone who is assertive, self-motivated. We are looking for someone with finesse & charisma as they would be working directly with well-placed industry veterans globally including but not limited to OnlineSales.ai itself. Responsibilities: Developing a solid and trusting relationship between major key clients and the company by onboarding and managing them. Resolving escalations and optimizing deployment. Developing a complete understanding of key account needs by the client’s mapping. Managing communications between key clients and internal teams. Strategic monetization planning to improve clients’ results. Negotiating contracts with the client and establishing a timeline of performance Collaborating with the sales team to maximize profit by up-selling or cross-selling Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training Meeting all client needs and deliverables according to proposed timelines by collaborating with Cross Functions like Support, Technical & Marketing teams. Analyzing client data to provide customer relationship management Qualifications & Skills: 1-5 years of Partner/Client handling experience in Enterprise Product based company BE/B.Tech or an MBA degree from Top Tier College. A startup mentality with a bias to action and the ability to flex in a fast-paced environment. Enjoy talking about technical concepts, have a great data-driven & process-oriented approach, and would be comfortable explaining how OnlineSales.ai works to a range of audiences. Quick learner with execution orientation who is outcome-focused. Excited by working with a product that is constantly evolving.
We are looking for Enterprise SaaS Product Marketing Manager in Ad Tech domain to lead our outbound product marketing activities. You’ll be responsible for presenting our products in ways that will strengthen our brand and boost sales. For this role, you must be a creative and quantitative thinker. You should be familiar with various product marketing techniques, like storytelling, product messaging, email campaigns and pricing strategies. Your goal will be to develop and implement the most impactful plans to position and promote our products. • Studying the company’s products and their benefits for users • Develop product marketing strategies (pricing, advertising, product launching) • Craft compelling messages across marketing channels (landing pages, ad campaigns) • Work with various teams (design, content, acquisition, product, sales) to implement strategies • Evaluate projects using relevant KPIs and feedback from existing and prospective customers Responsibilities: • Collaborate with product management and marketing communications to develop product positioning and messaging that resonate with our target buyer personas. • Understand and document our buyer’s process and persona, including where they get information, and the who, what, when and why behind the decisions they make. Then drive changes to our sales and marketing processes based on what you learn. • Develop a marketing plan for the products you support in conjunction with our marketing team, including key activities and budgets to support the retention of existing customers and the acquisition of new customers. • Plan the launches of net-new products and releases of existing products and manage the cross-functional implementation of the plan. • Understand and support our sales channels; train them on the problems we solve for our buyers and users; develop internal tools and external collateral and teach them how and when to use it. Requirements: • 5+ years of product marketing experience with at least 2 years of experience in a market-facing role (e.g. delivering presentations to customers and prospects, conducting competitor analysis and market research) • Power user of networking tools such as LinkedIn, Twitter, and Reddit. • Exceptional ROI-tracking skills, able to prove what is or isn’t working. • Excellent people and management skills to interact with staff, colleagues, cross-functional teams and third parties. Team player! • Bachelor’s degree in business or marketing; MBA preferred. • Background in design and copy-writing is a plus.