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Customer Relationship Management (CRM) Jobs in Pune

Explore top Customer Relationship Management (CRM) Job opportunities in Pune for Top Companies & Startups. All jobs are added by verified employees who can be contacted directly below.

Tech Support Engineer

Founded 2013
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Pune
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2 - 4 years
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4 - 8 lacs/annum

A Technical Support Engineer at Plobal Apps serves as an expert for PlobalApps’ products and associated technologies. Since our products are built largely for Shopify store owners, The PlobalApps Technical Support Engineer is an expert on the Shopify product as well. This is a high-profile customer facing technical role to find solutions faced by our customers with their mobile apps and therefore help them work through technical difficulties. The Support Engineer is a strong interface between our customers’ and our Engineering / Product teams. Job Responsibilities: • Research, Diagnose, troubleshoot and identify solutions to resolve customer issues. • Regular and Proactive follow-ups with customers via the tickets/issues raised with recommendations, work-arounds, updates and action plans. • Log Software defects using a bug tracking system and work closely with the engineering team to analyse defects and track them to resolution. • Record Cancellation Reasons for Customers & work with the business teams and product teams to find solutions to take proactive steps to reduce churn. • Work with the product management team to continuously evolve the product based on customer feedback including issues raised & new feature requests. Professional Competencies • Prior experience of supporting enterprise level customers • Demonstrated excellence in working with cross-functional and multi-disciplinary teams • Outstanding written & spoken communication skills • Well-organized with utmost care for details, along with excellent comprehending skills to address issues • Strong time-management and prioritization skills to work with multiple customers • Good Understanding of web technologies <insert technology names>   Desired Skills & Experience • Bachelor’s Degree Computer Science Related • Minimum 2 years of experience in customer support role • Strong problem solving skills • Organized and reliable self-starter who can work independently • Willing to work in rotating shifts

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Business Development Manager

Founded 2017
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Pune
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1 - 4 years
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3 - 5 lacs/annum

Selected candidate day-to-day responsibilities include: 1) Engage in market research in order to identify new opportunities for business 2) Explain to potential customers about the various benefits offered by company products or services; following them up so as to close the business deals 3) Ensure adoption of our products and sales through them by starting and managing relationship with various stakeholders 4) Manage complete Customer on-boarding process 5) Respond to queries and complaints from clients as regards to the company products; this should be done in a timely fashion 6) Develop business proposals for existing and new customers 7) Develop comprehensive knowledge of the business and its development practices, its marketing activities, prospective clients, and the trends for the industry.

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Research Analyst

Founded 2012
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Pune
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0 - 7 years
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2 - 4 lacs/annum

Candidate must have good communication skill with at least 1-3 years of experience in lead generation and appointment setting.

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Customer Support Manager

Founded 2012
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Pune
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0 - 3 years
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1 - 2 lacs/annum

Job Responsibilities Include: - Supporting customers via an online chat system and assign queries to tech or sales department. - Give online demo of the product - Onboard new customers - Make sure all the queries are addressed promptly. - Convert prospects into sales Skills we are looking for: - Basic knowledge of accounting - Excellent communication - Ability to learn new things quickly - Analytical skills

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Customer Success

Founded 2013
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Pune
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2 - 7 years
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5 - 8 lacs/annum

Responsibilities: Own overall relationship with assigned clients, which include: Client Onboarding, Increasing adoption, ensuring retention, and satisfaction. Establish a trusted/strategic adviser relationship with each assigned client and drive the continued value of our product. Develop and nurture customers for advocacy. Work with clients, aid the customer in achieving their goals. Work to identify and/or develop upsell opportunities. Advocate customer needs/issues cross-departmentally. Requirements: Cheerful, Optimistic go-getters Learn-ability is more valued than skill set. Impeccable written and verbal communication skills. Self-starter and a good team player. Eager to learnt and execute the new processes for us. You want to help and provide the support to our customers.

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Corporate sales - Pune

Founded 2014
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Pune
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3 - 6 years
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5 - 10 lacs/annum

If you enjoy the challenges of working at a start-up and passionate about meeting new people and building strong relations then keep reading. eKincare has developed India’s first AI based personal health assistant. eKincare’s patent pending technology reads medical data from health records and various healthcare interventions to predict future health risks and provide timely personalised recommendations to beat those risks. Recognised among the “100 most innovative digital healthcare companies in the world” by the journal of mHealth, we are leveraging technology and data science to make healthcare simple. See our story @ https://yourstory.com/2016/04/ekincare-growth-story/ If you're an energetic, street smart, creative, hungry "crushing it" kind of professional and are interested in truly making a difference in Indian healthcare then apply now! Before it's too late! ** Added bonus if you have experience working in a healthcare industry! What you would be doing? - Generate new business opportunities - Demo eKincare platform benefits and use cases to clients - Drive revenue through corporate and insurance sales - Nourish existing relationships and strive towards best customer experience - Negotiate contractual terms, pricing and services with the partners - Keep an ear to the ground on healthcare trends and market - Contribute towards platform development by sharing market requirements - Continuously track towards company’s goals and aspirations What You Need For This Position (PLEASE DO NOT APPLY IF YOU DON'T MEET THE CRITERIA) - Previous relevant experience (2-5 years) within insurance broker/healthcare/SaaS/Corporate sales a MUST - Experience in commercial discussions with customers/ negotiations - Track record of driving incremental revenue opportunities and closing sales - Management graduate from a Tier-1 school - Preferred - Be able to thrive in a complex and demanding startup environment - Street smart, open minded, analytical, persistent, accountable and ethical

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UI Developer

Founded 2014
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Pune
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3 - 7 years
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3 - 5 lacs/annum

1. 2-4 years of experience in UI / Front End Development 2. Develop clean and well-formed HTML5 and CSS3 3. If you are very good at PHP and other server side scripts 4. Create mobile responsive web pages that work on desktop, tablets and smart phones 5. Create well-written JavaScript, as well as expanding current JavaScript code 6. Create and maintain web forms that integrate with our CRM 7. Assist with API integration for dynamic email/web prospect and customer communications 8. Develop and test browser-optimized Email Templates, Webpages and Micro-sites from graphic design files 9. Create functional pages and banners from design mockups Test code across platforms and browsers 10. Document work and communicate issues when they arise Assist troubleshooting production issues

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Business Development Executive

Founded 2014
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Ahmedabad, Surat, Rajkot, Mumbai, Pune, Nashik, Nagpur
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0 - 7 years
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1 - 3 lacs/annum

About Company - Lendingkart is a well-funded start up that uses analytics and online data to determine whether it wants tolend to businesses or not. So instead of filling paper forms and making multiple trips to the bank, thebusinessman just logs in, provides access to his online footprint and we use our proprietary self-learningalgo for credit-scoring and to decide instantaneously whether we want to lend to him or not. There isenough data footprint online to determine the intent to pay back a loan, quality of his product/service, healthof his business, and his ability to compete etc. We are a team of ISB, IIM grads determined to automate the entire banking decision and delivery process. For more details - http://www.lendingkart.com Education - Any Graduate - Any Specialization but preference will be given to candidates from Finance/Banking background Responsible for Sales with complete Focus on Major Accounts.Technical knowledge of all services. ● Responsible for Sales with complete Focus on Major Accounts. Technical knowledge of all services. ● Generating Leads. ● To prepare Pre-Sales proposals for prospective clients & to have strong Follow-Ups. ● Identifies Business Opportunities by identifying major prospects from sectors and evaluating their position in the industry. ● Having upgrade knowledge on market & industry trends. ● Establish, Develop & Maintain Business Relationships with Current & Prospective Customers. ● To Assist Operations, CRM Team in Post Sales Activities. ● Create opportunities for Organic business growth. ● To prepare reports and to maintain Team MIS & validate Team reports. ● To maintain Team Motivation & Energy levels for enhancing productivity.

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Customer Service Lead

Founded 2015
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Pune
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1 - 4 years
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2 - 4 lacs/annum

HealYos is an exciting young health and wellness start-up headquartered in Pune. Founded by a team of experienced entrepreneurs with proven success in the digital and health space and backed by Sancheti, India’s premier orthopedic hospital, HealYos is poised to alter the healthcare service landscape. After conquering the Pune market, over the course of the next year Healyos intends to expand to Delhi and Mumbai. We are growing quickly and are looking for a young, energetic, entrepreneurial professional to head our Pune Operations. The Job Description is as follows: 1) Making Inbound & Outbound calls to potential customers and answering queries about our services 2)Collecting &Preparing reports for Management. 3)Collecting Customer Feedback About our Services. 4)Converting enquiries into appointments for our service providers. The Ideal Candidate : 1. Has 1-4 years of experience managing a team. 2. Has strong analytical skills and excellent skills with MS Office/Excel. 3. Can wear multiple hats, is open to learning and is comfortable with the rough and tumble of a start-up environment.

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Siebel Developer

Founded 2015
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Pune
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3 - 10 years
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1 - 20 lacs/annum

We are a young company with bold ideas. We are an exciting new technology consultancy that drives success for our clients by enabling them to adopt transformative technologies, in order to make them nimble and responsive to the changing needs of their businesses.

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Business Developer/ marketing/ growth hacking

Founded 2015
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Pune, Mumbai, NCR (Delhi | Gurgaon | Noida), Kolkata, Chennai
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0 - 1 years
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0 - 0 lacs/annum

1) Visiting Special child schools/centers/Ngo ,child professionals and making them aware about our free software and free android app for special need parents for better child health care 2) Using digital media and other tools to make regular child parents aware about our free growth and developmental monitoring app 1) students get an opportunity to make difference in lives of countless special children and parents. 2) Get to work with a highly appreciated startup which is striving to make difference in child healthcare. 3) Students will conduct market research and help built a better solution. 4) Students will know what it is like to for a belief and surely help the in their life career 5) definitely they will in the process gain different marketable skills

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Marketing and Sales Manager

Founded 2014
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Pune
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1 - 2 years
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3 - 4 lacs/annum

About the role. Business Development Managers (BDMs) are responsible for complete school business of their respective cities. They will lead the effort to acquire and retain schools by reaching out to schools, building relationships with school management, servicing them and ensuring program implementation in the schools. Goals: Manage a portfolio of 50-70 schools in city with focus on program implementation, service, relationship and business growth. Responsibilities: Business Development: 1. School acquisition: Sign up of new schools 2. School Retention and upgrade: Retain all schools and upgrade the value of business within the portfolio. 3. Reference generation: Generate references of new schools from the existing portfolio of schools based on service and satisfaction 4. Collection: Collection of money due from schools on time. School relationship: Build and nurture relationship with the designated schools within the region Program implementation: Plan and coordinate internally with operations, product specialists and product team to ensure complete and efficient implementation at the School on a day to day basis. Service satisfaction 1. Customer Satisfaction: Drive customer satisfaction for the managed schools by ensuring on time high quality service and material delivery. 2. Proactive problem solving– Be transparent in sharing the feedback of the Schools and proactively resolve issues or queries of our clients in a timely manner. 3. Escalate all issues concerning program implementation to the respective people within the organization and ensure resolution of the customer issues. Reporting and Documentation 1. Documentation: Complete all documentation regarding school sign up, collect advance amount as per company policy and engage the schools as per the need. 2. Reporting: Keep all reporting formats, CRM, documentation, etc updated on day-to-day basis.

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Business Development Executive

via CarOK
Founded 2014
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Pune
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1 - 3 years
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1 - 4 lacs/annum

CarOK is an on-demand car care marketplace, currently serving more than 3000 customers in Pune city. CarOK's mission is to bring trust, convenience and transparency to the unorganised car care sector in India. Having raised the 2nd round of funding we are looking for expanding our team & consolidate operations in Pune city. The current team comprises of a crew who have an experience of running successful businesses and have now come together to bring about a dynamic change in the after-sales services market for automobiles. To know more about CarOK logon to www.carok.in

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Relationship Officer

Founded 2011
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Pune
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0 - 3 years
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1 - 3 lacs/annum

Incentive heavy structure that enables candidate to take home 3 times the salary. Scope to travel internationally

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Relationship Officer

Founded 2011
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Pune
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0 - 3 years
Experience icon
1 - 3 lacs/annum

Incentive heavy structure that enables candidate to take home 3 times the salary. Scope to travel internationally

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Head of Sales

Founded 2009
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Pune
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5 - undefined years
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8 - 12 lacs/annum

Offers exciting opportunity to sales in the international market and interact with customers from cross cultures (especially United States). We are aggressively expanding in United States. Offers exciting incentives and a chance to have equity through ESOPS. Opportunities to travel to world to set up and manage the channels and resellers.

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Head of Sales

Founded 2009
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Pune
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5 - undefined years
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8 - 12 lacs/annum

Offers exciting opportunity to sales in the international market and interact with customers from cross cultures (especially United States). We are aggressively expanding in United States. Offers exciting incentives and a chance to have equity through ESOPS. Opportunities to travel to world to set up and manage the channels and resellers.

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Tele Calling Executive

Founded 2015
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Pune
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1 - 5 years
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0 - 3 lacs/annum

If you think - Your voice is sexiest part of your body. - Talking to people is the best thing in the world - Your God is the Client and not ‘Sachin Tendulkar’. - The only time you are not in control of your ‘Tongue’ is during meals. Then Adkarlo.com is looking for you!!! Adkarlo.com an online advertising marketplace is looking for Tele Callers having expertise in Client Servicing. P.S :- Angrezi Aani Chahiye Bhaiya!!

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