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Customer Relationship Management (CRM) Jobs in Pune

Explore top Customer Relationship Management (CRM) Job opportunities in Pune for Top Companies & Startups. All jobs are added by verified employees who can be contacted directly below.

Manager - Business Development
Manager - Business Development

Founded 2016
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Hyderabad, Pune
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2 - 8 years
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Best in industry7 - 10 lacs/annum

- Work with Corporate Marketing & Business Development team and General Manager to develop strategies to drive new member acquisition, and meet revenue and occupancy targets.- Manage the flow of inquiries through the CRM process, and Business Intelligence for this channel.- Manage inbound enquiries, chat platform, outbound cold calls, as well as follow up with existing leads.- Work with Corporate Marketing & Business Development team to develop and manage creative assets such as Pictures deck, Sales collaterals, Website content, Email marketing, and more.- Oversee and drive local campaigns through various channels.- Engage validated leads through various content pieces, case studies, answering queries, and convert them to site visits. Furthermore, engage opportunity leads by analysing client requirements, tailoring responses accordingly, and hand-holding until signing and onboarding.- Attend industry functions, such as association events and conferences, and provide feedback and information on market, opportunities and trends.- Analyze performance metrics and develop comprehensive reporting on sales channels and sales funnel growth.Experience & Requirements :- 2+ years- experience in a business development or consulting role- Self- motivated and a genuine desire to learn new skills- Business, Marketing, Communications or related degree- Process Driven with an ability to hustle- Excellent communication skills & telephone etiquette KRAs of the role:- Lead enquiry experience from validation to on- boarding- Revenue and Occupancy targets- Inbound enquiry and Chats managed; Site visits arranged- Lead engagement, System & Process adherenceAbout The Hive :The Hive is a pan- India platform for entrepreneurs, freelancers and emerging enterprises. We provide plug & play workspaces that are inspiring, inherently collaborative and generative of new business opportunities. Combining our expertise in real estate, technology, design and community building, we are committed to challenge the convention in India and create a nationwide network (online and offline) of high- energy, high- amenity work environments that make our members more successful.With a fitness centre, rooftop bar & pool, suites & residences, spa & salon, cafe & microbrewery, plethora of shopping outlets and more, The Hive offers access to unmatched amenities that are thoughtfully curated and integrated with it. The Hive is redefining co- working spaces, allowing its members to integrate personal, professional and social lives in ways not imagined before.The Hive is a subsidiary of the Xander Group (www.thexandergroup.com), a leading emerging markets institutional investment firm focused on long term, value investing in the infrastructure, hospitality, entertainment, retail and real estate sectors.www.hiveworkspaces.com

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Product Marketing Manager
Product Marketing Manager

Founded 2015
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Pune
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3 - 10 years
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Best in industry8 - 25 lacs/annum

We are looking for Enterprise SaaS Product Marketing Manager in Ad Tech domain to lead our outbound product marketing activities. You’ll be responsible for presenting our products in ways that will strengthen our brand and boost sales. For this role, you must be a creative and quantitative thinker. You should be familiar with various product marketing techniques, like storytelling, product messaging, email campaigns and pricing strategies. Your goal will be to develop and implement the most impactful plans to position and promote our products. • Studying the company’s products and their benefits for users • Develop product marketing strategies (pricing, advertising, product launching) • Craft compelling messages across marketing channels (landing pages, ad campaigns) • Work with various teams (design, content, acquisition, product, sales) to implement strategies • Evaluate projects using relevant KPIs and feedback from existing and prospective customers Responsibilities: • Collaborate with product management and marketing communications to develop product positioning and messaging that resonate with our target buyer personas. • Understand and document our buyer’s process and persona, including where they get information, and the who, what, when and why behind the decisions they make. Then drive changes to our sales and marketing processes based on what you learn. • Develop a marketing plan for the products you support in conjunction with our marketing team, including key activities and budgets to support the retention of existing customers and the acquisition of new customers. • Plan the launches of net-new products and releases of existing products and manage the cross-functional implementation of the plan. • Understand and support our sales channels; train them on the problems we solve for our buyers and users; develop internal tools and external collateral and teach them how and when to use it. Requirements: • 5+ years of product marketing experience with at least 2 years of experience in a market-facing role (e.g. delivering presentations to customers and prospects, conducting competitor analysis and market research) • Power user of networking tools such as LinkedIn, Twitter, and Reddit. • Exceptional ROI-tracking skills, able to prove what is or isn’t working. • Excellent people and management skills to interact with staff, colleagues, cross-functional teams and third parties. Team player! • Bachelor’s degree in business or marketing; MBA preferred. • Background in design and copy-writing is a plus.

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Inbound Sales Executive
Inbound Sales Executive

Founded 2015
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Remote, Pune
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0 - 2 years
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Best in industry2.4 - 4 lacs/annum

Eligibility Criteria: Masters/Bachelors degree in business domain Flexible to relocate to Pune and work from WittyPen Office Proficient in English communication 1+ years of experience in sales Required Skills: Excellent communication skills Ability to manage and use CRM Ability to use Sales Outreach Automation tools Understanding of Inbound or Inside sales approach Understanding of B2B sales approach Capability of prospecting and relationship management Understanding of Content marketing will be a plus Skilled and forecasting revenues and reaching goals Expert at using MSOffice tools Roles and Responsibilities: Prospecting and outreaching businesses relevant to buyer persona Talking and giving a demo of our value proposition Helping customers on board and maintain regular relationships Measure sales numbers and reach targetted revenues Work with Operations team to ensure quality deliverables Submit weekly reports on the progress of work

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Business Development Manager
Business Development Manager

Founded 2017
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Pune
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2 - 5 years
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Best in industry3 - 6 lacs/annum

Selected candidate day-to-day responsibilities include: 1) Engage in market research in order to identify new opportunities for business 2) Explain to potential customers about the various benefits offered by company products or services; following them up so as to close the business deals 3) Ensure adoption of our products and sales through them by starting and managing relationship with various stakeholders 4) Manage complete Customer on-boarding process 5) Respond to queries and complaints from clients as regards to the company products; this should be done in a timely fashion 6) Develop business proposals for existing and new customers 7) Develop comprehensive knowledge of the business and its development practices, its marketing activities, prospective clients, and the trends for the industry.

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Tech Support Engineer
Tech Support Engineer

Founded 2013
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Pune
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2 - 4 years
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Best in industry4 - 8 lacs/annum

A Technical Support Engineer at Plobal Apps serves as an expert for PlobalApps’ products and associated technologies. Since our products are built largely for Shopify store owners, The PlobalApps Technical Support Engineer is an expert on the Shopify product as well. This is a high-profile customer facing technical role to find solutions faced by our customers with their mobile apps and therefore help them work through technical difficulties. The Support Engineer is a strong interface between our customers’ and our Engineering / Product teams. Job Responsibilities: • Research, Diagnose, troubleshoot and identify solutions to resolve customer issues. • Regular and Proactive follow-ups with customers via the tickets/issues raised with recommendations, work-arounds, updates and action plans. • Log Software defects using a bug tracking system and work closely with the engineering team to analyse defects and track them to resolution. • Record Cancellation Reasons for Customers & work with the business teams and product teams to find solutions to take proactive steps to reduce churn. • Work with the product management team to continuously evolve the product based on customer feedback including issues raised & new feature requests. Professional Competencies • Prior experience of supporting enterprise level customers • Demonstrated excellence in working with cross-functional and multi-disciplinary teams • Outstanding written & spoken communication skills • Well-organized with utmost care for details, along with excellent comprehending skills to address issues • Strong time-management and prioritization skills to work with multiple customers • Good Understanding of web technologies <insert technology names>   Desired Skills & Experience • Bachelor’s Degree Computer Science Related • Minimum 2 years of experience in customer support role • Strong problem solving skills • Organized and reliable self-starter who can work independently • Willing to work in rotating shifts

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