Customer Relationship Management (CRM) Jobs in Pune

Work with a leading SaaS product and services company, learn the global processes and client requirements.   Our client is a cloud integration and automation products provider. Their customised applications allow their clients' platform to connect to any cloud thus enhancing the user experience and allowing a seamless integration of data. Their streamlined operations focus on strategic issues like secure infrastructure and an in-house UX that is 5 times faster and at a fraction of the cost.   The founder is a Berkeley alumnus, with a background in Technology and Business and has packed in many years with IT and Fintech companies. Based out of California with an office in Mumbai, the 4 year old company is a niche player growing at arate of 23% in an industry that is in a booming and blooming stage. Their products being used in industries like Retail, Ecomm, Manufacturing, F&B, Pharma, Education among others.   As a Data Ops & Customer Success Sr. Associate, you will manage and mentor our Ops and CS team, driving project management for the entire team.   What you will do: Capturing metrics for various tasks and figuring out ways to drive higher efficiency by automating repetitive less efficient routes. Liaising with international teams spread across North America, Europe and APAC. Prioritizing and executing on complex deliverables (e.g. data migrations to Cloud systems, Onboarding large customers to multiple integrated systems). Managing via tools such as Trello / Asana and proactively keeping all stakeholders updated. Interpreting and analyzing data, predefined techniques and providing ongoing reports. Acquiring data from primary or secondary data sources and maintaining databases / data systems. Identifying, analyzing, and interpreting trends or patterns in complex data sets. Filtering and “cleaning” data by reviewing and interpreting trends and patterns in large data sets. Working with management to prioritize business and information needs. Locating and defining new process improvement opportunities.   What you need to have: Bachelor's degree - any stream Keen to grow into a leadership role. Data Analysis Leadership and Project Management Customer Relationship Management (CRM) Microsoft Excel MS Word Operations Management Video Conferencing Cloud Applications May Require some early or late working hours. Key geographies to cover are the US, Europe, and Australia. Comfortable with video conferencing, working with remote teams via Slack or similar collaboration tools. Data driven and keen inclination (preferred history) towards automation via tools like Excel, scripting etc. Preferably from IT, Internet or Computer software companies. Strong written and verbal communications, and preferably a history of working with diverse international audiences.

Promobi is looking for a Customer Success Associate who would be responsible for developing customerrelationships to promote customer retention and loyalty. Someone who would be Reviewing the existingcustomer accounts and customer satisfaction. And will focus on growing additional sources of revenueand product reach within accounts.Location - PuneKey Responsibilities :The individual role that you’ll play in our team:● To support the post-sales customer lifecycle as it relates to customer adoption, on-goingsupport, programme optimization, and expansion.● Create better modes of operations to make customer service easier for both team members andcustomers.● Establish a successful account management routine.● Support customer renewals, proactively identifying and prioritizing resources and strategic valueand renewal timeframe.● Closely monitor the assigned Accounts; providing insight to Customers.● To be responsible for customer retention and the prevention of churn across our Customer base● Focus on customer relationship management by helping them to upgrade to better plans andget more revenue for the business.What we want to see in the potential Candidate● Quick learner and versatile.● Must possess strong communication skills in English,---both written and verbal● Excellent skills for communicating and relating with both staff members and customers● Good interpersonal skills to create a cordial relationship with team members● Ability to work in a fast-paced, entrepreneurial, results-oriented culture.● Have good to handle disputes and emergencies● Must have a strong understanding of our Customers’ business objectives● Ability to identify and articulate how solution supports achievement of the Customers’ strategicbusiness goals● An excellent problem solver with strong analytical skills● The ability to manage your time and plan your day effectivelyAbout Mobilock Pro: (Our Flagship Product)MobiLock is a one-stop solution, focused on managing corporate-liable & dedicated devices,tablet-based interactive kiosks, rugged devices, mobile point of sale (mPOS) and digital signages. OurUnified Device Management dashboard is intuitive and easy-to-use. It allows you to manage all yourdevices, apps, and content from one place.Promobi Technologies:ProMobi Technologies provides a leading Mobile Device Management Solution under the brandMobiLock Pro. The solution allows organizations to manage Android and iOS devices from the cloud. Itoffers modern mobile device management (MDM), application management (MAM) and contentmanagement (MCM) experience for corporate-owned devices. Renowned organizations from startups toFortune 500 trust MobiLock Pro for their Device Management.

Screen-Magic is publisher of #1 business texting application on Salesforce & Zoho platforms. We are revered for our great customer support. Current high quality customer support is helping us growing well and to retain our leadership position in the market. With growing business, We have decided to expand our Customer support team. We are looking for a Customer support manager who can lead, manage and scale our support team, with goals of high performing customer support team. Skills: Very good communication skills Experience of managing customer support team of atleast 10 members for international customers. Good Customer facing skills Good experience of managing teams Good technology background required for understanding complex technology issues. Responsibilities: Setup, Manage customer support team, Setup KRA, SLAs using fresh desk like customer support tools. Keep your team motivated. Keep tab on all issues which are reported by various sources Keep in touch with Product team for new releases and training teams according to their responsibility Check quality of customer support tasks and plan the trainings & reinforcement sessions for improving in general customer support quality Report to management about customer success reports Invent/discover new channels and method to improve customer success Manage  budgets of Customer support team requirements Take care of hiring and retaining customer support teams Do upkeep of tools used for Customer success such as fresh desk, chat etc.   Information Security Responsibilities:You are responsible for protecting the information resources to which they have access. Your responsibilities cover both computerised and non-computerised information and information technology devices (paper, reports, books,  recordings, computers, removable storage media, printers, phones, fax machines, etc.) that they use or possess.  You Must follow the information security practices set by the ISO, as well as any additional departmental or other applicable information security practices.You are expected to adhere to all Screen-Magic policies and exercise good judgement in the protection of information resources.  SHIFT : US Shift

Duties for Key Account Manager will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. You should be able to contribute to creating and maintaining good customer relationships and ensuring smooth onboarding.Job Role:Develop and manage client portfolios.Sustain business growth and profitability by maximizing value.Analyse customer data to improve customer experience.Hold product demonstrations for customers.Improve onboarding processes.Mediate between clients and the organization.Handle and resolve customer requests and complaints.Minimize customer churn.Aid in product design and product development.Operate as the lead point of contact for all matters specific to our customersSupport and coordinate with the tech team to ensure seamless delivery to clientsWhat you’ll do:Own the product knowledge baseMap customer journey and identify improvements at every stageMaintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer successDevelop a trusted advisor relationship with key customer stakeholdersBe the product champion, interpret customer insights to drive change in product and act as a voice of the customer to the Product teamManage the Customer Success strategy for tracking and reporting on client health and reducing Customer ChurnCreate and perform Monthly/Quarterly Business Reviews for ensuring customer retention and expansion - effectively delivering results to key stakeholdersRaise open issues with cross-functional teams and take ownership of resolving the issues in a timely mannerConstantly work towards providing innovative strategies for delivering customer delightEngage with clients to understand the nuances of their work processes and the resulting needs and pain points.Tools and Skills RequiredMust Have:Highly organized and able to multi-task.Communication skillsSelf-driven and proactive nature.Excellent communication and interpersonal skills.Experience in SAAS based product, CRM or ERP.Knowledge of customer success processes.Experience in document creation.Patient and active listener.Passion for service.Have high proficiency in Microsoft Office (Excel, Word, PowerPoint)Good to Have:You should be passionate about engaging customers and expanding their use cases through our productYou have strong problem-solving skills and are great at finding creative solutions and workarounds when neededYou have good data analysis and data-driven decision-making skillsStrong project management skillsExperience:3+ years proven track record in an enterprise account management role (Customer Success, Relationship Manager, Key Account Management)Strong Technical Background. What's attractive about us?   We offer a suite of memberships and subscriptions to spice up your lifestyle. We believe in practicing an ultimate work life balance and satisfaction. Working hard doesn't mean clocking in extra hours, it means having a zeal to contribute the best of your talents. Our people culture helps us inculcate measures and benefits which help you feel confident and happy each day. Whether you'd like to skill up, go off the grid, attend your favourite events or be an epitome of fitness. We have you covered round and about. Health Memberships Sports Subscriptions Entertainment Subscriptions Key Conferences and Event Passes Learning Stipend Team Lunches and Parties Travel Reimbursements ESOPs   That's what we think would bloom up your personal life, as a gesture for helping us with your talents.   Join us to be a part of our Exciting journey to Build one Digital Identity Platform!!!

Requirements: Educational Qualification: BCS, MCS, BCA, MCA or equivalent degree in trade/commerce stream with domain knowledge in indirect taxation.  Prior work experience in tax software solution or tax advisory companies preferred. Ability to effectively service large portfolio of customers Excellence in Interpersonal Skills with strong command on spoken and written communication skills Ability to thrive in a multi-tasking environment Roles and Responsibilities: Guide a team of customer support associates on customer issue investigation and resolution by applying understanding of GST compliance requirements, GSTN APIs, Eway Bill APIs and E-Invoicing APIs etc.   Logging and keeping records of customer/employee queries Analysing call logs so you can spot common trends and underlying problems, to guide support team Updating self-help documents or preparing FAQ’s, to build knowledge base of support team on issues raised by ASP Partners and Corporates. Ensure timely response to customers with accurate guidance for issue resolution, by measuring the performance of support team on response SLA and quality of response. Manage ongoing interaction with key client relationships to build the relationship to level of being the preferred and only service provider for GST compliance requirements. Manage monthly billing operations across customer portfolio – including a good control on receivable ageing and reporting to management on realization delays which require management intervention. Manage regular interaction with GST Network for customer issues. Build a strong relationship with GST Network to achieve quicker turnaround from GSTN on deliverables. Keep a close watch on any updates from GSTN and/or the ASP-GSP ecosystem, to convey relevant updates to our customer portfolio.

We at Zoop.one are looking for a technically savvy Customer Success executive who possesses a strong drive for results. Duties for the Customer Success Executive will include a broad range of tasks such as maintaining ongoing customer relationships and networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn. You should also be able to provide insights on client-to-business interactions, improve customer experience through product support, and handle customer complaints and requests. You should be able to contribute to creating and maintaining good customer relationships and ensuring smooth onboarding. Job Role:Develop and manage client portfolios.Sustain business growth and profitability by maximizing value.Analyse customer data to improve customer experience.Hold product demonstrations for customers.Improve onboarding processes.Mediate between clients and the organization.Handle and resolve customer requests and complaints.Minimize customer churn.Aid in product design and product development.Operate as the lead point of contact for all matters specific to our customersSupport and coordinate with the tech team to ensure seamless delivery to clients What you’ll do: Own the product knowledge baseMap customer journey and identify improvements at every stageMaintain healthy customer engagement levels by identifying low utilization and providing solutions to further drive customer successDevelop a trusted advisor relationship with key customer stakeholdersBe the product champion, interpret customer insights to drive change in product and act as a voice of the customer to the Product teamManage the Customer Success strategy for tracking and reporting on client health and reducing Customer ChurnCreate and perform Monthly/Quarterly Business Reviews for ensuring customer retention and expansion - effectively delivering results to key stakeholdersRaise open issues with cross-functional teams and take ownership of resolving the issues in a timely mannerConstantly work towards providing innovative strategies for delivering customer delightEngage with clients to understand the nuances of their work processes and the resulting needs and pain points.   Tools and Skills Required Must Have: Highly organized and able to multi-task. Communication skillsSelf-driven and proactive nature.Excellent communication and interpersonal skills.Experience in SAAS based product, CRM or ERP.Knowledge of customer success processes.Experience in document creation.Patient and active listener.Passion for service. Have high proficiency in Microsoft Office (Excel, Word, PowerPoint)   Good to Have:You should be passionate about engaging customers and expanding their use cases through our productYou have strong problem-solving skills and are great at finding creative solutions and workarounds when neededYou have good data analysis and data-driven decision-making skillsStrong project management skillsExperience:3+ years proven track record in an enterprise account management role (Customer Success, Relationship Manager, etc.) Strong Technical Background. What’s attractive about us?We offer a suite of memberships and subscriptions to spice up your lifestyle. We believe in practicing an ultimate work life balance and satisfaction. Working hard doesn’t mean clocking in extra hours, it means having a zeal to contribute the best of your talents. Our people culture helps us inculcate measures and benefits which help you feel confident and happy each day. Whether you’d like to skill up, go off the grid, attend your favourite events or be an epitome of fitness. We have you covered round and about. Health Memberships  Sports Subscriptions  Entertainment Subscriptions  Key Conferences and Event Passes Learning Stipend  Team Lunches and Parties  Travel Reimbursements  ESOPs  That’s what we think would bloom up your personal life, as a gesture for helping us with your talents.Join us to be a part of our Exciting journey to Build one Digital Identity Platform!!!

Counterfeiting is one of the biggest challenges any brand faces in today's world. Consumers also feel cheated and a lot of health hazard happens because of the counterfeited products.Why does this happen?Simple: Companies use traditional physical ways like holograms to secure their products. These solutions are obsolete and easy to copy.How we are solving it?At NeuroTags, we have built an AI-enabled solution, which not only eliminates counterfeiting but connects brands with their end consumers. Numerous Companies like Syska LED, Baba Elaichi Group, Platinum Vape have been using NeuroTags for this.Expectations:We’re looking for an entrepreneurial candidate who wants to manage & grow NeuroTags' Enterprise/Named clients, thus driving adoption and outcomes leading to renewals, expansion, and advocacy. You’d be playing a key role to grow the NeuroTags business.RoleThis role is as close as it gets to building your own business. You’ll be working directly with the founders, strategizing with them & playing a massive role in the future of the business. The role is a pure hustler role and requires a candidate who is extremely motivated, dedicated, and passionate about entrepreneurship. It's a high growth opportunity to be part of a fast-growing startup!Your goals would be: Understanding customer context, alternatives and expected outcomes from NeuroTags. Prior experience in a B2B SaaS organization is desired, but not mandatory. Suggest the right solution to solve user problems. Prepare a strategic timeline with the right stakeholders and ensure value gets delivered Close the sale Establish long term relationships while ensuring customers get maximum value by coordinating activities with cross teams like Customer Success, Product. Support and so on. General SkillsAs it's evident, to achieve the above goals, you will need Maturity to understand customer context Ability to quickly determine the right solution and ability to articulate it very clear to the customer Strategic thinking to define the next steps specific to each customer type Proactiveness to remove bottlenecks and ensure things are moving forward at the fastest possible Should you apply?At NeuroTags, we believe that our team is the #1 reason for our success. The happiest members of our team are those who: Are ambitious and want to accelerate their career growth. They hate the typical linear way of growing in their career (e.g. Junior X > X > Senior X > Manager X > Director X). Want to be the best in their chosen work area. And want to learn about two more areas over time. Put learning ahead of things like salary, job titles, etc. Sounds like you? Apply to explore this further!

Experience – 3+ years Location - Pune   Promobi is looking for a Customer Success Specialist who would be responsible for developing customer relationships to promote customer retention and loyalty. Who will value and nurture the client-business relationship and will connect the company product to the customer to maximize satisfaction. Someone who would be Reviewing the existing customer accounts and customer satisfaction. And will focus on growing additional sources of revenue and product reach within accounts.   Key Responsibilities : The individual role that you’ll play in our team. To support the post-sales customer lifecycle as it relates to customer adoption, on-going support, programme optimization, and expansion. Create better modes of operations to make customer service easier for both team members and customers. Pay attention to customer’s details and complaint Provide customer training and education on company products. Provide technical support to customer, with the help of Technical team. Establish a successful account management routine. Create, manage and track customer data using online tools. Develop and implement a well-planned customer on-boarding. Support customer renewals, proactively identifying and prioritizing resources and strategic value and renewal timeframe. Closely monitor the assigned Accounts; providing insight to Customers. To be responsible for customer retention and the prevention of churn across our Customer base. Focus on customer relationship management by helping them to upgrade to better plans and get more revenue for the business. What we want to see in the potential Candidate Ability to work on customer relationship management applications. Quick learner and versatile. Must possess strong communication skills in English,---both written and verbal Excellent skills for communicating and relating with both team members and customers Good interpersonal skills to create a cordial relationship with team members Ability to work in a fast-paced, entrepreneurial, results-oriented culture. Have good to handle disputes and emergencies Must have a strong understanding of our Customers’ business objectives. Ability to identify and articulate how solution supports achievement of the Customers’ strategic business goals An excellent problem solver with strong analytical skills The ability to manage your time and plan your day effectively

Community Management- Create a friendly environment to facilitate high member satisfaction Be thoughtful while interacting with members. Plan and launch community initiatives to create connections between members of different organizations. This might include targeted member introductions, recommending possible mentor matches, running networking events and managing communications within the space and through digital vehicles. Seek out information about the business and personal objectives of tenant organizations and their individual members. Foster a sense of inclusivity where fresh ideas are welcome Be knowledgeable about COWERKZ's membership contracts and guidelines.Explain these policies to members, as necessary. Oversee new member onboarding and member moves out of the space   Events Planning and Execution- Build a quarterly calendar of coworking events that engages all stakeholders: Current members: Educational (e.g., lunch and learns) and appreciation events (e.g., happy hours and themed parties) Future members: Lead generation and sales-related events Local community: Identify outside organizers and encourage them to use our event space. Depending on the exact nature, these events should also be used to build COWERKZ's CRM and digital community.  Manage to the allotted budget Present our community professionally With your team, oversee the event itself, from catering to a smooth event check-in process to cleanup   Business Development- With the owners, be responsible for setting and achieving sales objectives, occupancy rates and pricing Conduct tours for prospective members Contact the local press and community leaders to generate interest in COWERKZ. Maintain a positive relationship with key vendors and our landlord   Facilities and Space Management- Manage all centre operations to the satisfaction of members Maximize up-time and availability of key facilities assets like the Wifi network, kitchen, printers/copiers Keep members aware of facilities issues that may impact them Utilize a variety of coworking software applications manage the space and membership Make recommendations to the owners about new features or perks that will entice members Submit maintenance tickets for repairs to the facility and key equipment Ensure cleaning is conducted to spec     Data accuracy- Ensuring member data is updated and is current in the cowork platform Ensuring lead data is updated in the CRM platform Ensuring Community Data is being updated in the events database       Experience and Requirements 2 years experience with increasing responsibility in either a sales or customer service role Experience in co -curricular activities a plus. Demonstrated project management skills Technically capable. Able to understand and work with the variety of hardware and software applications that our space depends on. Experience with written content generation in a business environment and basic graphic design skills are a plus Interest in working independently with only occasional interactions with the owners Fluent in English. Ability to speak additional language is a plus. A high level ethics, empathy and dependability     Qualifications Bachelor's degree or equivalent

We are looking for a Client Account Manager professional with a minimum of 2 years of experience in B2B account handling, preferably in enterprise ad tech, & international B2B accounts.    An ideal candidate would be someone who not only has excellent written and spoken communication skills, but can also articulate him/herself well in front of the clients. He/She should exhibit exemplary confidence & poise and has the ability to think on his/her feet.   He/She is anchored in innovation, constantly developing & practicing account management with best practices/processes/strategies. Someone who is assertive, self-motivated.   We are looking for someone with finesse & charisma as they would be working directly with well-placed industry veterans globally including but not limited to OnlineSales.ai itself. Responsibilities: Developing a solid and trusting relationship between major key clients and the company by onboarding and managing them. Resolving escalations and optimizing deployment. Developing a complete understanding of key account needs by the client’s mapping. Managing communications between key clients and internal teams. Strategic monetization planning to improve clients’ results. Negotiating contracts with the client and establishing a timeline of performance Collaborating with the sales team to maximize profit by up-selling or cross-selling Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training Meeting all client needs and deliverables according to proposed timelines by collaborating with Cross Functions like Support, Technical & Marketing teams. Analyzing client data to provide customer relationship management   Qualifications & Skills: 1-5 years of Partner/Client handling experience in Enterprise Product based company BE/B.Tech or an MBA degree from Top Tier College. A startup mentality with a bias to action and the ability to flex in a fast-paced environment. Enjoy talking about technical concepts, have a great data-driven & process-oriented approach, and would be comfortable explaining how OnlineSales.ai works to a range of audiences. Quick learner with execution orientation who is outcome-focused.  Excited by working with a product that is constantly evolving.

We are looking for Enterprise SaaS Product Marketing Manager in Ad Tech domain to lead our outbound product marketing activities. You’ll be responsible for presenting our products in ways that will strengthen our brand and boost sales. For this role, you must be a creative and quantitative thinker. You should be familiar with various product marketing techniques, like storytelling, product messaging, email campaigns and pricing strategies. Your goal will be to develop and implement the most impactful plans to position and promote our products. • Studying the company’s products and their benefits for users • Develop product marketing strategies (pricing, advertising, product launching) • Craft compelling messages across marketing channels (landing pages, ad campaigns) • Work with various teams (design, content, acquisition, product, sales) to implement strategies • Evaluate projects using relevant KPIs and feedback from existing and prospective customers Responsibilities: • Collaborate with product management and marketing communications to develop product positioning and messaging that resonate with our target buyer personas. • Understand and document our buyer’s process and persona, including where they get information, and the who, what, when and why behind the decisions they make. Then drive changes to our sales and marketing processes based on what you learn. • Develop a marketing plan for the products you support in conjunction with our marketing team, including key activities and budgets to support the retention of existing customers and the acquisition of new customers. • Plan the launches of net-new products and releases of existing products and manage the cross-functional implementation of the plan. • Understand and support our sales channels; train them on the problems we solve for our buyers and users; develop internal tools and external collateral and teach them how and when to use it. Requirements: • 5+ years of product marketing experience with at least 2 years of experience in a market-facing role (e.g. delivering presentations to customers and prospects, conducting competitor analysis and market research) • Power user of networking tools such as LinkedIn, Twitter, and Reddit. • Exceptional ROI-tracking skills, able to prove what is or isn’t working. • Excellent people and management skills to interact with staff, colleagues, cross-functional teams and third parties. Team player! • Bachelor’s degree in business or marketing; MBA preferred. • Background in design and copy-writing is a plus.

Selected candidate day-to-day responsibilities include: 1) Engage in market research in order to identify new opportunities for business 2) Explain to potential customers about the various benefits offered by company products or services; following them up so as to close the business deals 3) Ensure adoption of our products and sales through them by starting and managing relationship with various stakeholders 4) Manage complete Customer on-boarding process 5) Respond to queries and complaints from clients as regards to the company products; this should be done in a timely fashion 6) Develop business proposals for existing and new customers 7) Develop comprehensive knowledge of the business and its development practices, its marketing activities, prospective clients, and the trends for the industry.

A Technical Support Engineer at Plobal Apps serves as an expert for PlobalApps’ products and associated technologies. Since our products are built largely for Shopify store owners, The PlobalApps Technical Support Engineer is an expert on the Shopify product as well. This is a high-profile customer facing technical role to find solutions faced by our customers with their mobile apps and therefore help them work through technical difficulties. The Support Engineer is a strong interface between our customers’ and our Engineering / Product teams. Job Responsibilities: • Research, Diagnose, troubleshoot and identify solutions to resolve customer issues. • Regular and Proactive follow-ups with customers via the tickets/issues raised with recommendations, work-arounds, updates and action plans. • Log Software defects using a bug tracking system and work closely with the engineering team to analyse defects and track them to resolution. • Record Cancellation Reasons for Customers & work with the business teams and product teams to find solutions to take proactive steps to reduce churn. • Work with the product management team to continuously evolve the product based on customer feedback including issues raised & new feature requests. Professional Competencies • Prior experience of supporting enterprise level customers • Demonstrated excellence in working with cross-functional and multi-disciplinary teams • Outstanding written & spoken communication skills • Well-organized with utmost care for details, along with excellent comprehending skills to address issues • Strong time-management and prioritization skills to work with multiple customers • Good Understanding of web technologies <insert technology names>   Desired Skills & Experience • Bachelor’s Degree Computer Science Related • Minimum 2 years of experience in customer support role • Strong problem solving skills • Organized and reliable self-starter who can work independently • Willing to work in rotating shifts

Job Responsibilities Include: - Supporting customers via an online chat system and assign queries to tech or sales department. - Give online demo of the product - Onboard new customers - Make sure all the queries are addressed promptly. - Convert prospects into sales Skills we are looking for: - Basic knowledge of accounting - Excellent communication - Ability to learn new things quickly - Analytical skills