Customer Relationship Management (CRM) Jobs in Pune

Counterfeiting is one of the biggest challenges any brand faces in today's world. Consumers also feel cheated and a lot of health hazard happens because of the counterfeited products.Why does this happen?Simple: Companies use traditional physical ways like holograms to secure their products. These solutions are obsolete and easy to copy.How we are solving it?At NeuroTags, we have built an AI-enabled solution, which not only eliminates counterfeiting but connects brands with their end consumers. Numerous Companies like Syska LED, Baba Elaichi Group, Platinum Vape have been using NeuroTags for this.Expectations:We’re looking for an entrepreneurial candidate who wants to manage & grow NeuroTags' Enterprise/Named clients, thus driving adoption and outcomes leading to renewals, expansion, and advocacy. You’d be playing a key role to grow the NeuroTags business.RoleThis role is as close as it gets to building your own business. You’ll be working directly with the founders, strategizing with them & playing a massive role in the future of the business. The role is a pure hustler role and requires a candidate who is extremely motivated, dedicated, and passionate about entrepreneurship. It's a high growth opportunity to be part of a fast-growing startup!Your goals would be: Understanding customer context, alternatives and expected outcomes from NeuroTags. Prior experience in a B2B SaaS organization is desired, but not mandatory. Suggest the right solution to solve user problems. Prepare a strategic timeline with the right stakeholders and ensure value gets delivered Close the sale Establish long term relationships while ensuring customers get maximum value by coordinating activities with cross teams like Customer Success, Product. Support and so on. General SkillsAs it's evident, to achieve the above goals, you will need Maturity to understand customer context Ability to quickly determine the right solution and ability to articulate it very clear to the customer Strategic thinking to define the next steps specific to each customer type Proactiveness to remove bottlenecks and ensure things are moving forward at the fastest possible Should you apply?At NeuroTags, we believe that our team is the #1 reason for our success. The happiest members of our team are those who: Are ambitious and want to accelerate their career growth. They hate the typical linear way of growing in their career (e.g. Junior X > X > Senior X > Manager X > Director X). Want to be the best in their chosen work area. And want to learn about two more areas over time. Put learning ahead of things like salary, job titles, etc. Sounds like you? Apply to explore this further!

Promobi is looking for a Customer Success Associate who would be responsible for developing customerrelationships to promote customer retention and loyalty. Someone who would be Reviewing the existingcustomer accounts and customer satisfaction. And will focus on growing additional sources of revenueand product reach within accounts.Location - PuneKey Responsibilities :The individual role that you’ll play in our team:● To support the post-sales customer lifecycle as it relates to customer adoption, on-goingsupport, programme optimization, and expansion.● Create better modes of operations to make customer service easier for both team members andcustomers.● Establish a successful account management routine.● Support customer renewals, proactively identifying and prioritizing resources and strategic valueand renewal timeframe.● Closely monitor the assigned Accounts; providing insight to Customers.● To be responsible for customer retention and the prevention of churn across our Customer base● Focus on customer relationship management by helping them to upgrade to better plans andget more revenue for the business.What we want to see in the potential Candidate● Quick learner and versatile.● Must possess strong communication skills in English,---both written and verbal● Excellent skills for communicating and relating with both staff members and customers● Good interpersonal skills to create a cordial relationship with team members● Ability to work in a fast-paced, entrepreneurial, results-oriented culture.● Have good to handle disputes and emergencies● Must have a strong understanding of our Customers’ business objectives● Ability to identify and articulate how solution supports achievement of the Customers’ strategicbusiness goals● An excellent problem solver with strong analytical skills● The ability to manage your time and plan your day effectivelyAbout Mobilock Pro: (Our Flagship Product)MobiLock is a one-stop solution, focused on managing corporate-liable & dedicated devices,tablet-based interactive kiosks, rugged devices, mobile point of sale (mPOS) and digital signages. OurUnified Device Management dashboard is intuitive and easy-to-use. It allows you to manage all yourdevices, apps, and content from one place.Promobi Technologies:ProMobi Technologies provides a leading Mobile Device Management Solution under the brandMobiLock Pro. The solution allows organizations to manage Android and iOS devices from the cloud. Itoffers modern mobile device management (MDM), application management (MAM) and contentmanagement (MCM) experience for corporate-owned devices. Renowned organizations from startups toFortune 500 trust MobiLock Pro for their Device Management.

Eligibility Criteria:Masters/Bachelors degree in business domainFlexible to relocate to Pune and work from WittyPen OfficeProficient in English communication1+ years of experience in salesRequired Skills:Excellent communication skillsAbility to manage and use CRMAbility to use Sales Outreach Automation toolsUnderstanding of Inbound or Inside sales approachUnderstanding of B2B sales approachCapability of prospecting and relationship managementUnderstanding of Content marketing will be a plusSkilled and forecasting revenues and reaching goalsExpert at using MSOffice toolsRoles and Responsibilities:Prospecting and outreaching businesses relevant to buyer personaTalking and giving a demo of our value propositionHelping customers on board and maintain regular relationshipsMeasure sales numbers and reach targetted revenuesWork with Operations team to ensure quality deliverablesSubmit weekly reports on the progress of work

Recruitment has been a weird problem. While companies complain they can't get good talent, there are many talented professionals who are unable to easily find their next big opportunity.Why does this happen?Simple - companies are swamped with all the different tools they use and not able to see the right candidates at the right time.How we are solving it?At CutShort, we are building an intelligent and tech-enabled platform that removes noise and connects these two sides seamlessly. More than 10000 companies have used our platform to hire 3x more people in 1/3rd the time and professionals get a great experience that just works.RoleAs a Account Manager, you will be the single point of contact for recruiters, founders and hiring managers for some of the best companies out there.Your goals would be: Understanding customer context, alternatives and expected outcomes from CutShort. Recruitment domain expertise is desired, but not mandatory. Suggest the right solution to solve the user problems. Prepare a strategic timeline with right stakeholders and ensure value gets delivered Close the sale Establish long term relationship while ensuring customers get maximum value by coordinating activities with cross teams like Customer Success, Product. Support and so on. General SkillsAs it's eveident, to achieve the above goals, you will need Maturity to understand customer context Ability to quickly determine the right solution and ability to articulate it very clearly to the customer Strategic thinking to define the next steps specific to each customer type Practiveness to remove bottlenecks and ensure things are moving forward at the fastest possible Skills to succeed at CutShortIn addition to the above things, at CutShort you will need the following to succeeed: Ability to handle scale: You will be handling around 100 accounts in 3 months so you willl need to be good in organizing your work, mutitask and use the right tools to automate your work. Being data driven: Understanding and getting the right data at the right time is crtiical. Days of pulling database reports every month and analyzing them in sheet are gone. Strong communications and listening skills: We don't mean vocabulary. We mean crisp, logical communication that addresses the need.  Should you apply? At CutShort, we believe that our team is the #1 reason for our success. The happiest members of our team are those who: Are ambitious and want to accelerate their career growth. They hate the typical linear way of growing in their career (e.g. Junior X > X > Senior X > Manager X > Director X). Want to be the best in their chosen work area. And want to learn about two more areas over time. Put learning ahead of things like salary, job titles, etc. Sounds like you? Apply to explore this further!

We are looking for a potential Customer Success Manager Accounts, who will be managing a few of our Enterprise accounts - driving renewals, expansion, and advocacy across the portfolio. As a major contributor in Customer Success you will have to understand customer outcomes through ongoing collection and analysis of data and feedback and turn this into onboarding and retention strategies as well as feed into the product road map. Experience in working the SaaS, PaaS or Cloud companies. Aligning with key customer stakeholders to establish a stronger customer relationship management program (stakeholder mapping) Work with internal cross-functional teams (product, sales, pre-sales, marketing, product marketing, support etc.) to ensure customer's issues/solutions are addressed Increase customer satisfaction by understanding business needs and providing additional Interview Mocha solutions and resources. Work with customers to establish critical goals, or other key performance indicators and aid the customer in achieving their goals. Act as an escalation point to drive problem resolutions in a timely and proactive manner

Experience – 3+ years Location - Pune   Promobi is looking for a Customer Success Specialist who would be responsible for developing customer relationships to promote customer retention and loyalty. Who will value and nurture the client-business relationship and will connect the company product to the customer to maximize satisfaction. Someone who would be Reviewing the existing customer accounts and customer satisfaction. And will focus on growing additional sources of revenue and product reach within accounts.   Key Responsibilities : The individual role that you’ll play in our team. To support the post-sales customer lifecycle as it relates to customer adoption, on-going support, programme optimization, and expansion. Create better modes of operations to make customer service easier for both team members and customers. Pay attention to customer’s details and complaint Provide customer training and education on company products. Provide technical support to customer, with the help of Technical team. Establish a successful account management routine. Create, manage and track customer data using online tools. Develop and implement a well-planned customer on-boarding. Support customer renewals, proactively identifying and prioritizing resources and strategic value and renewal timeframe. Closely monitor the assigned Accounts; providing insight to Customers. To be responsible for customer retention and the prevention of churn across our Customer base. Focus on customer relationship management by helping them to upgrade to better plans and get more revenue for the business. What we want to see in the potential Candidate Ability to work on customer relationship management applications. Quick learner and versatile. Must possess strong communication skills in English,---both written and verbal Excellent skills for communicating and relating with both team members and customers Good interpersonal skills to create a cordial relationship with team members Ability to work in a fast-paced, entrepreneurial, results-oriented culture. Have good to handle disputes and emergencies Must have a strong understanding of our Customers’ business objectives. Ability to identify and articulate how solution supports achievement of the Customers’ strategic business goals An excellent problem solver with strong analytical skills The ability to manage your time and plan your day effectively

What do we look for:• A skilled, enterprise logo, VP+ level hunter• 1+ years of direct to brand, content marketing (SaaS preferred) sales• Proven track record of exceeding targets by running a consultative sales process with large, complex prospect organizations• Experience selling content programs with a consultative approach• Thrived and demonstrated flexibility in a fast-paced, dynamic environment• Deep understanding of content marketing and/or the value delivered by MarTechsolutions• Enjoys contributing to company culture that celebrates performance, diversity and theparticipation of all employeesRoles and Responsibility:• Effectively engages with new prospects and wins deals by using a consultative, valueoriented approach that resonates with high level decision makers• They seek first to understand, ask probing questions, heavily research the prospectbusiness before engaging.• Demonstrates a high level of business acumen by effectively discussing the businessneeds of prospects to align WittyPen fit before presenting value• Loves the hunt of prospecting and wants to scale their pipeline beyond Lead Gen teamcontribution in order to exceed target• Drives the entire sales process from prospecting through opportunity development anddeal closure, to post-sale kickoff with Account Executive• Is passionate about content marketing and MarTech solutions, thus endearing them toprospects as a trusted resource• Loves to be in the field with prospects and network at industry events• Desire to work in a dynamic startup where they can share feedback from the field tohelp shape the evolution of our product and service offerings

Community Management- Create a friendly environment to facilitate high member satisfaction Be thoughtful while interacting with members. Plan and launch community initiatives to create connections between members of different organizations. This might include targeted member introductions, recommending possible mentor matches, running networking events and managing communications within the space and through digital vehicles. Seek out information about the business and personal objectives of tenant organizations and their individual members. Foster a sense of inclusivity where fresh ideas are welcome Be knowledgeable about COWERKZ's membership contracts and guidelines.Explain these policies to members, as necessary. Oversee new member onboarding and member moves out of the space   Events Planning and Execution- Build a quarterly calendar of coworking events that engages all stakeholders: Current members: Educational (e.g., lunch and learns) and appreciation events (e.g., happy hours and themed parties) Future members: Lead generation and sales-related events Local community: Identify outside organizers and encourage them to use our event space. Depending on the exact nature, these events should also be used to build COWERKZ's CRM and digital community.  Manage to the allotted budget Present our community professionally With your team, oversee the event itself, from catering to a smooth event check-in process to cleanup   Business Development- With the owners, be responsible for setting and achieving sales objectives, occupancy rates and pricing Conduct tours for prospective members Contact the local press and community leaders to generate interest in COWERKZ. Maintain a positive relationship with key vendors and our landlord   Facilities and Space Management- Manage all centre operations to the satisfaction of members Maximize up-time and availability of key facilities assets like the Wifi network, kitchen, printers/copiers Keep members aware of facilities issues that may impact them Utilize a variety of coworking software applications manage the space and membership Make recommendations to the owners about new features or perks that will entice members Submit maintenance tickets for repairs to the facility and key equipment Ensure cleaning is conducted to spec     Data accuracy- Ensuring member data is updated and is current in the cowork platform Ensuring lead data is updated in the CRM platform Ensuring Community Data is being updated in the events database       Experience and Requirements 2 years experience with increasing responsibility in either a sales or customer service role Experience in co -curricular activities a plus. Demonstrated project management skills Technically capable. Able to understand and work with the variety of hardware and software applications that our space depends on. Experience with written content generation in a business environment and basic graphic design skills are a plus Interest in working independently with only occasional interactions with the owners Fluent in English. Ability to speak additional language is a plus. A high level ethics, empathy and dependability     Qualifications Bachelor's degree or equivalent

We are looking for a Client Account Manager professional with a minimum of 2 years of experience in B2B account handling, preferably in enterprise ad tech, & international B2B accounts.    An ideal candidate would be someone who not only has excellent written and spoken communication skills, but can also articulate him/herself well in front of the clients. He/She should exhibit exemplary confidence & poise and has the ability to think on his/her feet.   He/She is anchored in innovation, constantly developing & practicing account management with best practices/processes/strategies. Someone who is assertive, self-motivated.   We are looking for someone with finesse & charisma as they would be working directly with well-placed industry veterans globally including but not limited to OnlineSales.ai itself. Responsibilities: Developing a solid and trusting relationship between major key clients and the company by onboarding and managing them. Resolving escalations and optimizing deployment. Developing a complete understanding of key account needs by the client’s mapping. Managing communications between key clients and internal teams. Strategic monetization planning to improve clients’ results. Negotiating contracts with the client and establishing a timeline of performance Collaborating with the sales team to maximize profit by up-selling or cross-selling Planning and presenting reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training Meeting all client needs and deliverables according to proposed timelines by collaborating with Cross Functions like Support, Technical & Marketing teams. Analyzing client data to provide customer relationship management   Qualifications & Skills: 1-5 years of Partner/Client handling experience in Enterprise Product based company BE/B.Tech or an MBA degree from Top Tier College. A startup mentality with a bias to action and the ability to flex in a fast-paced environment. Enjoy talking about technical concepts, have a great data-driven & process-oriented approach, and would be comfortable explaining how OnlineSales.ai works to a range of audiences. Quick learner with execution orientation who is outcome-focused.  Excited by working with a product that is constantly evolving.

What you will be doing: -Building a qualified pipeline, developing sales strategies, then pursuing opportunities by utilizing the company's sales processes and methodology -Accountable for achieving bookings plan for all new software business -Coordinating all internal resources and external sales activities required to move opportunities from lead qualification to closure -Includes, but is not limited to, pipeline building, prospect qualification, completion of RFX(s), developing prospect organizational maps and influence maps, developing coaches and champions within the account, developing solution maps, coordinating functional and technical proofs including product demonstration preparation and presentations, proposal preparations, coordinating implementation presentations and pricing, contract negotiations, and other duties as required -Discovering and solving real-world problems for transportation and logistics professionals and business leaders in new and dynamic ways that leverage your insight selling skills. -Develops and executes specific prospect short, medium and long term account strategies and tactical penetration plans for Tier 1 prospects -Develops compelling value propositions based on ROI cost/benefit analysis -Executes against the major steps of the sales process: find new business opportunities, qualify opportunities and close new business -Identifies and utilizes appropriate internal resources to engage in sales cycles, including -Solutions Consulting capability for identified opportunities -Identifies business plan and strategy, key decision makers, key performance indicators, and budget constraints -Maintains an accurate, comprehensive and updated software sales forecast in CRM -Manages interactions with the prospect during all phases of the sales cycle -Serves as a resource for garnering strategic insights including the current state of business, additional business opportunities, and challenges faced by the prospect

- Work with Corporate Marketing & Business Development team and General Manager to develop strategies to drive new member acquisition, and meet revenue and occupancy targets.- Manage the flow of inquiries through the CRM process, and Business Intelligence for this channel.- Manage inbound enquiries, chat platform, outbound cold calls, as well as follow up with existing leads.- Work with Corporate Marketing & Business Development team to develop and manage creative assets such as Pictures deck, Sales collaterals, Website content, Email marketing, and more.- Oversee and drive local campaigns through various channels.- Engage validated leads through various content pieces, case studies, answering queries, and convert them to site visits. Furthermore, engage opportunity leads by analysing client requirements, tailoring responses accordingly, and hand-holding until signing and onboarding.- Attend industry functions, such as association events and conferences, and provide feedback and information on market, opportunities and trends.- Analyze performance metrics and develop comprehensive reporting on sales channels and sales funnel growth.Experience & Requirements :- 2+ years- experience in a business development or consulting role- Self- motivated and a genuine desire to learn new skills- Business, Marketing, Communications or related degree- Process Driven with an ability to hustle- Excellent communication skills & telephone etiquette KRAs of the role:- Lead enquiry experience from validation to on- boarding- Revenue and Occupancy targets- Inbound enquiry and Chats managed; Site visits arranged- Lead engagement, System & Process adherenceAbout The Hive :The Hive is a pan- India platform for entrepreneurs, freelancers and emerging enterprises. We provide plug & play workspaces that are inspiring, inherently collaborative and generative of new business opportunities. Combining our expertise in real estate, technology, design and community building, we are committed to challenge the convention in India and create a nationwide network (online and offline) of high- energy, high- amenity work environments that make our members more successful.With a fitness centre, rooftop bar & pool, suites & residences, spa & salon, cafe & microbrewery, plethora of shopping outlets and more, The Hive offers access to unmatched amenities that are thoughtfully curated and integrated with it. The Hive is redefining co- working spaces, allowing its members to integrate personal, professional and social lives in ways not imagined before.The Hive is a subsidiary of the Xander Group (www.thexandergroup.com), a leading emerging markets institutional investment firm focused on long term, value investing in the infrastructure, hospitality, entertainment, retail and real estate sectors.www.hiveworkspaces.com

We are looking for Enterprise SaaS Product Marketing Manager in Ad Tech domain to lead our outbound product marketing activities. You’ll be responsible for presenting our products in ways that will strengthen our brand and boost sales. For this role, you must be a creative and quantitative thinker. You should be familiar with various product marketing techniques, like storytelling, product messaging, email campaigns and pricing strategies. Your goal will be to develop and implement the most impactful plans to position and promote our products. • Studying the company’s products and their benefits for users • Develop product marketing strategies (pricing, advertising, product launching) • Craft compelling messages across marketing channels (landing pages, ad campaigns) • Work with various teams (design, content, acquisition, product, sales) to implement strategies • Evaluate projects using relevant KPIs and feedback from existing and prospective customers Responsibilities: • Collaborate with product management and marketing communications to develop product positioning and messaging that resonate with our target buyer personas. • Understand and document our buyer’s process and persona, including where they get information, and the who, what, when and why behind the decisions they make. Then drive changes to our sales and marketing processes based on what you learn. • Develop a marketing plan for the products you support in conjunction with our marketing team, including key activities and budgets to support the retention of existing customers and the acquisition of new customers. • Plan the launches of net-new products and releases of existing products and manage the cross-functional implementation of the plan. • Understand and support our sales channels; train them on the problems we solve for our buyers and users; develop internal tools and external collateral and teach them how and when to use it. Requirements: • 5+ years of product marketing experience with at least 2 years of experience in a market-facing role (e.g. delivering presentations to customers and prospects, conducting competitor analysis and market research) • Power user of networking tools such as LinkedIn, Twitter, and Reddit. • Exceptional ROI-tracking skills, able to prove what is or isn’t working. • Excellent people and management skills to interact with staff, colleagues, cross-functional teams and third parties. Team player! • Bachelor’s degree in business or marketing; MBA preferred. • Background in design and copy-writing is a plus.

Selected candidate day-to-day responsibilities include: 1) Engage in market research in order to identify new opportunities for business 2) Explain to potential customers about the various benefits offered by company products or services; following them up so as to close the business deals 3) Ensure adoption of our products and sales through them by starting and managing relationship with various stakeholders 4) Manage complete Customer on-boarding process 5) Respond to queries and complaints from clients as regards to the company products; this should be done in a timely fashion 6) Develop business proposals for existing and new customers 7) Develop comprehensive knowledge of the business and its development practices, its marketing activities, prospective clients, and the trends for the industry.

A Technical Support Engineer at Plobal Apps serves as an expert for PlobalApps’ products and associated technologies. Since our products are built largely for Shopify store owners, The PlobalApps Technical Support Engineer is an expert on the Shopify product as well. This is a high-profile customer facing technical role to find solutions faced by our customers with their mobile apps and therefore help them work through technical difficulties. The Support Engineer is a strong interface between our customers’ and our Engineering / Product teams. Job Responsibilities: • Research, Diagnose, troubleshoot and identify solutions to resolve customer issues. • Regular and Proactive follow-ups with customers via the tickets/issues raised with recommendations, work-arounds, updates and action plans. • Log Software defects using a bug tracking system and work closely with the engineering team to analyse defects and track them to resolution. • Record Cancellation Reasons for Customers & work with the business teams and product teams to find solutions to take proactive steps to reduce churn. • Work with the product management team to continuously evolve the product based on customer feedback including issues raised & new feature requests. Professional Competencies • Prior experience of supporting enterprise level customers • Demonstrated excellence in working with cross-functional and multi-disciplinary teams • Outstanding written & spoken communication skills • Well-organized with utmost care for details, along with excellent comprehending skills to address issues • Strong time-management and prioritization skills to work with multiple customers • Good Understanding of web technologies <insert technology names>   Desired Skills & Experience • Bachelor’s Degree Computer Science Related • Minimum 2 years of experience in customer support role • Strong problem solving skills • Organized and reliable self-starter who can work independently • Willing to work in rotating shifts