Customer Relationship Management (CRM) Jobs in Mumbai

About the role As a Customer Success Manager, you will wear multiple hats of managing key our Enterprise/Named customers as well as mentoring a team of customer success associates who will be given responsibility to independently manage low to medium size accounts under your guidance. The growth of your individual clients and team clients will solely be your responsibility. You will be responsible to work very closely with the customer teams. Your responsibilities will include driving adoption and renewals of the Freight Tiger platform, expansion of the account, upselling/cross selling and advocacy across your portfolio. You will be the liaison between the customer and the Freight Tiger ecosystem, streamlining partnership with product management, engineering and professional services. This role is varied and fast-paced – always adapting to the landscape within the Logistics industry, as well as the business needs. In this position you will.. Get a chance to work with a super talented team (Ex - Management Consultants) and get to learn how to grow the business 100X over the coming years Champion the Freight Tiger Platform across your customer base to grow the account and help achieve its full potential Build and establish exceptional relations with top manufacturing multi-billion dollar brands Help streamline & improve logistics needs across various industry verticals Brainstorm with Product & Tech to continuously improve the product offerings As freight tiger diversifies its product portfolio, you shall be responsible for cross-selling and upselling enhanced products / features to the clients  Repeatedly strive to deliver value to the client. Maintain a regular cadence of analytical reviews with the client to identify metrics critical for clients. Ensure expectations are being met and the client is seeing ROI on their investment.  Analyse all Customer health metrics (NPS, logons, etc) to use data to identify any potential at risk customers. Ensure optimal financial health of the account.  What you Bring MBA/Equivalent Degree along with 1-2 years of experience or Graduate with 4+ years of experience. Relevant experience in customer service management/customer success would be preferred but not mandatory. Experience navigating and steering customer engagements to completion with a high level of customer happiness. Strong analytical skills, with the ability to translate data into insights. Driven Personality with a results-driven mentality, with a bias for speed and action. Possess exceptional communication, presentation and interpersonal skills Good problem-solving skills coupled with the ability to provide quick resolution to problems. Ability to manage and mentor a team of juniors.  Ability to thrive in a multi-tasking environment and adjust priorities on-the-fly while still having the ability to focus on details and be analytical. You will be a strong teammate, but still a self-starter. Build strong relationships with the team members to share learning.

Desired skills and experience : Minimum 4-6 years sales/business development experience in the technology industry  Experience in CRM/ERP or B2B Enterprise level software  Experience in SaaS/Cloud is an added advantage  Ability to influence decision-makers at all levels  Excellent negotiation and communication skills, both verbal and written  Self-motivated and target driven  Prepared to travel Key Responsibilities : Acquire in-depth knowledge of the Company's SAAS Product and softwares.  Generate leads, conduct prospecting, lead follow up from telesales led activities  Deliver corporate presentations and software demonstrations  Qualify and manage opportunities including writing proposals and responding to queries  Negotiate and close the deal with the key stakeholders of the customer  Competitor and customer analysis to identify & explore potential markets  Achieve agreed upon sales targets and outcomes within schedule  Monitor and report on all activities and pipelines  Maintain excellent customer satisfaction and build effective client relationship  Experience required - 4 to 6 Years Location : Mumbai and Bangalore. About Company : “Creating Technology Products that accelerate Growth” Founded in 2014, the company is a new-age SaaS company with its headquarters in Gurgaon and an employee strength of 100+. Over the past 6 years, they have helped several FMCG industries in digitizing their field sales and distribution processes with a clientele of 400+ brands across India being EBITDA positive since inception.

We at Agami Tech are a boutique consulting & solutions delivery organization, specializing in providing our clients end-2-end "Unified Interaction Management & Communications" suite of consulting & solutions. Our approach to market led by a consulting-cum-solutions delivery capability has enabled our clients to evaluate their business roadmap & seamlessly integrate heterogeneous corporate applications across business value-chain & boundaries. We're able to help organizations "re-engineer their business process" & help them seamlessly integrate various business applications & provide an unified view of operations, leading to significant cost-reduction & operational efficiency. Responsibilities and Duties KEY RESPONSIBILITIES : - Identify & qualify prospective customers in the Target Sectors - Expand the prospective customer database using own and industry contacts - Expand the active leads pipeline - Lead sales pitches to prospective customers - Convert new customers KEY SKILLS : - Strong communication - verbal as well as written - Exposure to CXO level stakeholders, with some sales experience in selling to such stakeholders - Very good in building people relationships (particularly with mid-junior stakeholders, e.g., admin team people) - Strong number orientation (key business metrics, impact, value accrued to the customer & the company) - Atleast 3 years or more strong experience in respective market in a similar sales role. Preferably in CRM, Contact center, ERP, telephony solutions. Required Experience, Skills and QualificationsEducation:(UG - Any Graduate - Any Specialization, Graduation Not Required) AND (PG- Any Postgraduate - Any Specialization, Post Graduation Not Required) AND (Doctorate- Any Doctorate - Any Specialization, Doctorate Not Required) Ability to engage and influence a client; Effective in handling technical pre-sales activitiesPast Experience in solution selling (CRM, ERP, Contact Centers, Telephony solutions, PRI-Telecom)Technical Domain expertiseShould not be averse to understanding Technology.Should be able to handle large RFPs and response quality.Should be comfortable in understanding and explaining technology and solutions.Effective time and pipeline management to align sales efforts with sales targets

Job Responsibilities - - Empathize with each and every aspect of the customer experience, putting customers needs first. - Maintain high levels of customer engagement with a focus on customer satisfaction and loyalty. - Conduct usage and adoption reviews, and proactively suggest solutions to common customer challenges. - Spot opportunities for improvements to the product and work with the product team to drive and implement them. - Coach customers to be experts in candidate sourcing and train their teams on best practices so they become the best talent acquisition teams. - Partner with sales team for up selling and renewals, and increase the revenue per customer. - Help drive customer references and case studies, and produce reports to explain insights and help them hire better and faster. Expectations: - Must be fluent in English with excellent written and communication skills. - Strong analytical aptitude. - Self motivated and proactive team player to inspire customer

An EdTech organization is hiring sales managers with experience of 2 years & above for Mumbai location (Remote working until offices open & Virtual onboarding).Roles & Responsibilities - Initiating phone conversations with parents who complete the demo classes for their kids Intensely following up with the prospects and closing the sales within the sales cycle Diligently communicating and priming the lead through channels like email, whatsapp, SMS, calls Achieving the weekly targets in a high pressure performance driven competitive environment Monitoring self-performance at all times while also contributing to the team performance, Keeping track of factors like conversion factor, Average revenue generated per lead, Average revenue per sale, etc Skill Sets - Exceptional communicator and an influencer who can deliver sales pitch like a charm. Result driven with experience of extremely target centric job. Confident and persevering risk-taker who thrives in a high-performance high-growth environment. Self-learners with high grasping ability so that you can learn about the product within 2 days. Prerequisites - Proven B2C Sales track record of exceeding targets, >2 years of Sales experience Fluency in English and Hindi, ability and willingness to deliver in a high pressure environment Excellent communication, interpersonal, problem-solving, presentation, and organisational skills. Ability to counsel a parent for the child's future Comfortable with changing shift timings so that we may serve our customers better Graduation is not mandatory for candidates with 3+ years of experience Working knowledge of Salesforce, spreadsheets (Excel, Google Sheets ) and Powerpoint

Urgently required for Xiaomi Mi- Smartphones Brand PromotersVacancies: 143Company Name: Xiaomi Gender:Male/FemaleAge: below 30Salary: 13000 CTC + Good Incentives On roll job eligible benefits ESI PF 👍Experience: *Minimum 6 months of experience in Mobile Sales *backgroundIrfan Ali HR Qualification: Intermediate or aboveAge limit is - below 30 onlyWork Location Mumbai Ahmedabad Badodara,Surat,Bhavanagar,Surendarnagar,Bhuj,Junagadh,Immatnagar,Palanpur,Gadhi NagarMode of interview telephonic call

Filter criteria – 7-8 years & above experience in Corporate Banking or allied areas (Mid-market, Commercial, Trade) Corporate relationship and Sales ownership experience Understanding of Corporate/ Commercial/ SME/ Trade Finance Individual needs to be self-driven, capable of working with minimum supervision This will be an acquisition and execution role, hence proven competency in these will be essential   Job Role – Responsible for bringing in new client acquisitions and driving closure on mandates for the region Understanding the key offerings of the company platform and applicability across industries Marketing SCF solutions to Corporates and their Supply Chains Ability to engage with a wide set of stakeholders on the Corporate side and identify opportunities Engaging with the FI partners to activate and grow financing on the Network Working closely with the India Corporate Sales - Head and the Network Sales teams to achieve the KRAs for the region

ABOUT COMPANY StyleCracker is India’s largest personal styling platform. By seamlessly combining data science with human expertise, the Company has reinvented the way Indian’s consume fashion and has democratized personal styling at incredible scale. Our Core Value Proposition Convenient - the boxes are delivered to your doorstep, saving you time and effort. Personalised- your box is curated by your own personal stylist based on your preferences. Value For Money- we are able to offer our customers considerable value, well over the amount they pay for the box.  Responsibilities and Duties Outgoing sales calls (not cold calls) to customers and assisting them with their purchase process and guiding them about how StyleCracker works with our various offerings. Tracking daily and monthly reports of the calls and conversions made. Training new joinees with pitching and other guidance. Visiting StyleCracker events and do on ground sales.   Key SkillsCommunications, Telecommunication, Inside Sales Required Experience and Qualifications Excellent communication skills. Proficient in English Good Convincing Power Event Handling. Target Oriented Budget: 20 ,000 - 25,000 + incentives Job Type: Full-time   Location: Mumbai, Dadar

Job Summary• Identifying, qualifying, and securing business opportunities; coordinating business generation activities; developing customized targeted sales strategies.• Building business relationships with current and potential clients.• Understanding client needs and offering solutions and support; answering potential client questions and follow-up call questions; responding to client requests for proposals (RFPs).• Collaborating with sales and leadership to secure, retain, and grow accounts. Responsibilities and Duties Develop a growth strategy focused both on financial gain and customer satisfaction Conduct research to identify new markets and customer needs Arrange business meetings with prospective clients Promote the company’s products/services addressing or predicting clients’ objectives Prepare sales contracts ensuring adherence to law-established rules and guidelines Keep records of sales, revenue, invoices etc. Provide trustworthy feedback and after-sales support Build long-term relationships with new and existing customers Develop entry level staff into valuable salespeople Fresher MBA Markrting preferred.Excellent English written & verbal communication must.Mass Communication or MA/ BA in English Litrarure also welcome

1. Respond to user queries (queries of parents looking for preschool and daycare) in a prompt manner through calls and emails2. Follow up on the user query with daycares / preschool network to close the query3. Record and maintain user data in a systematic manner4. Support in marketing activation / user lead generation by sharing blog posts on facebook groups and responding to queries w.r.t to preschools and daycares on fb groups to direct traffic to Proeves.com

Work with clients in support of new business opportunities, client service, and sales programs. • Establish goals, analyze growth, and provide accurate progress reports, forecasts, and budgets. • Ensure company-wide consistency in client service and sales procedures. • Utilize product solutions and marketing teams to refine service offerings. • Client service executives additionally develop sales proposals and collaborate with a company’s multiple internal departments to help improve the quality of products. • Must be strategic planners and have a strong understanding of a company’s products so they can train clients and answer questions in both group and one-on-one situations • Client communication and ensuring completion of task with total customer satisfaction along with TAT/Quality.Female candidate preferred

Coordinate and manage all marketing, advertising and promotional activities of the clients. Brief the creative team about the client requirements, and get the job done as per the company’s standard & client’s brief. Work on market research to determine market requirements for existing and future prospects/clients. Maintain cordial relation with different media individuals Meet clients on a regular basis to understand their business and requirement. Make sure that the client receives all the material as per the committed timelines. Marketing ideas for general & Social Media Platforms. Manage the workflow and come up with solutions to execute jobs as per deadlines. Being proactive in suggesting new ideas to clients. Reports and Presentations would be needed on a monthly basis. Create presentations for a new client pitch or big promotions.

Hiring for Customer Care Department (Purely inbound process) NO SALES NO TARGETEnglish + Tamil/Kannada & HindiGood with communicationReqiured Male candidatesHsc/Grads Fresher can applyShift timing : 8am to 11pm (Any 9hrs shift)Job Location : Malad westwho can join us spot

Query Handling And Troubleshooting Track & effectively address queries with timeliness and accuracy. Answer incoming queries over phone and emails Customer Relations Resolve any customer complaints in a prompt and professional manner. Collaborate to ensure customer satisfaction. CRM Software Should be able to work, manage & maintain the CRM software. Coordinate with internal managers for updating data Maintain complete and accurate customer correspondence data.

Truebil (Paix Technology Pvt. Ltd) is a team of young, highly motivated professionals who strive to help you buy and sell used cars in the simplest way possible. Truebil is the first platform in India which provides 100% curated, authentic & inspected car listings and manage end-to-end transaction of a pre-owned car purchase. Truebil operates marketplace along with offline stores to bridge gap between online & offline experience required in buying a high ticket size purchase. We as a team strive to bring the trust & transparency in the entire process which has long been plagued by information assymetry and make car buying quick & simple through our proprietary TrueScore Algorithm Requirements: 1. Good communication skills in English and Hindi 2. Good interpersonal skills; ability to represent the company 3. Should be comfortable with Excel, Spread sheet 4. Self-motivated to work in a dynamic start-up environment 5. Ability to learn fast and take up diverse roles as need arises Role: 1.Handle business and customer relations 2.Maintain relationship with partnering dealerships on field 3.Manage customer and dealer incentive programs 4.Keep track of sales numbers of allotted regions Job Type: Full-time Local candidates only: ● Mumbai / Bangalore / Delhi Office Location: ● Mumbai / Bangalore / Delhi Required education: ● HSC or Diploma/Certificate Additional Requirements: ● Possession of a two wheeler

Microsoft Dynamics (CRM) 1. Gather and understand client functional requirements. 2. Perform gap analysis between a client’s requirements and the functionality within Microsoft Dynamics CRM. 3. Configure the application to meet a client’s requirements using the Microsoft Dynamics CRM Customization Tool, Workflow Tool, or SDK. 4. Identify creative workarounds to meet requirements without the development of custom code 5. Understand the functional capabilities and limitations for out of the box functionality as well as custom code. 6. Create technical specifications. 7. Design and integrate business processes and data flows between CRM applications and other applications, such as back office/ERP applications. 8. Train client personnel on the usage and administration of Microsoft Dynamics CRM (functional user training and technical training). 9. Develop data conversion and testing strategies. 10. Develop high level project work plans. 11. Lead technical discussions with clients. 12. Provide technical support to existing CRM clients. 13. Provide technical training to the peers. 14. Support existing Customer Relationship Management (Microsoft Dynamics) solution.