Customer Relationship Management (CRM) Jobs in Mumbai

Query Handling And Troubleshooting Track & effectively address queries with timeliness and accuracy. Answer incoming queries over phone and emails Customer Relations Resolve any customer complaints in a prompt and professional manner. Collaborate to ensure customer satisfaction. CRM Software Should be able to work, manage & maintain the CRM software. Coordinate with internal managers for updating data Maintain complete and accurate customer correspondence data.

Truebil (Paix Technology Pvt. Ltd) is a team of young, highly motivated professionals who strive to help you buy and sell used cars in the simplest way possible. Truebil is the first platform in India which provides 100% curated, authentic & inspected car listings and manage end-to-end transaction of a pre-owned car purchase. Truebil operates marketplace along with offline stores to bridge gap between online & offline experience required in buying a high ticket size purchase. We as a team strive to bring the trust & transparency in the entire process which has long been plagued by information assymetry and make car buying quick & simple through our proprietary TrueScore Algorithm Requirements: 1. Good communication skills in English and Hindi 2. Good interpersonal skills; ability to represent the company 3. Should be comfortable with Excel, Spread sheet 4. Self-motivated to work in a dynamic start-up environment 5. Ability to learn fast and take up diverse roles as need arises Role: 1.Handle business and customer relations 2.Maintain relationship with partnering dealerships on field 3.Manage customer and dealer incentive programs 4.Keep track of sales numbers of allotted regions Job Type: Full-time Local candidates only: ● Mumbai / Bangalore / Delhi Office Location: ● Mumbai / Bangalore / Delhi Required education: ● HSC or Diploma/Certificate Additional Requirements: ● Possession of a two wheeler

Microsoft Dynamics (CRM) 1. Gather and understand client functional requirements. 2. Perform gap analysis between a client’s requirements and the functionality within Microsoft Dynamics CRM. 3. Configure the application to meet a client’s requirements using the Microsoft Dynamics CRM Customization Tool, Workflow Tool, or SDK. 4. Identify creative workarounds to meet requirements without the development of custom code 5. Understand the functional capabilities and limitations for out of the box functionality as well as custom code. 6. Create technical specifications. 7. Design and integrate business processes and data flows between CRM applications and other applications, such as back office/ERP applications. 8. Train client personnel on the usage and administration of Microsoft Dynamics CRM (functional user training and technical training). 9. Develop data conversion and testing strategies. 10. Develop high level project work plans. 11. Lead technical discussions with clients. 12. Provide technical support to existing CRM clients. 13. Provide technical training to the peers. 14. Support existing Customer Relationship Management (Microsoft Dynamics) solution.

IndieFolio Network (IFN) is on the lookout for a Business Development Executive! As IFN’s BD executive, you will be responsible for end to end sales of our subscription based recruiter services. Your responsibilities would include : Identify and secure potential clients by cold-calling, e-mailing or direct meeting. Create and maintain positive client relationships to build business. Define and implement sales strategy and technique to establish goals. Perform up-selling and cross-selling of products to clients. Conduct effective sales presentation/demos for potential customers. Develop and maintain sales records of sales meetings, sales calls, new sales, closed sales, follow-up activities, etc. Provide excellent customer service by addressing and resolving customer queries/issues in a timely manner.

Project & Operations Manager Your job: Your main focus is to support the senior management by taking care of important administrative, corporate and project-related responsibilities. You love to assist people and are great at staying on top of multiple internal and external requirements in the company. A stint with Myrsa will enrich you with new work and life experiences like never before. If you are ready to challenge yourself and be the change you want to see in the world then send us your application today. Responsibilities You will have the following areas of responsibility: • Manage operations accounts and review project finance reports • Source and manage vendors and office logistics • Manage and keep current Customer Relationship Management system up-to-date • Support operations which include events, projects and day-to-day corporate administration • Maintain offline and online filing system • Manage and screen phone calls and guests • Carry out research and present write-ups Requirements • University degree, relevant field is preferable • Relevant work experience as assistant or secretary for a minimum of 4 years • Strong interpersonal and written communications skills in English You are: • Able to exercise independent judgment and work effectively without close supervision • Meticulous and accurate in attending to detail and quality • Proactive and taking initiative in improving how work is done • Able to schedule work effectively and meet multiple deadlines • Hard working and flexible to work outside normal work hours/weekends • Used to adapting to fast-changing priorities Relations and Reporting External network relations Following your areas of responsibility, you will be focusing on the following relations: Customers, Partners, Service Providers & Vendors Organizational placement and internal relations Your day to day management reference is the CEO/Director with whom you will prioritize and plan your work. Goals 1. In the short term your goal is to provide excellent service internally and offload responsibilities from management and other staff to focus on their core responsibilities 2. In the long term your goal is to improve our operations capacity and maturity of processes, increase structure, automation and project management Professional Development Your job holds professional development possibilities in the form of increased responsibility in the following areas: • Support projects • Support tender and RFP submissions • Support senior management • Liaison with consultants and partners • Development of operations mechanisms, SOPs and processes • Vendor management

Job objectives • Marketing of Company's offerings to Clients • Handling of inbound Client Leads/Enquiries & its Closure • Negotiation with Merchants and Clients • Timely communication to customers/clients by telephonic or email conversation with focus on customer service and relationship building. • Working on Revenue Target

The person would be a customer champion and responsible for resolving all customer queries arising largely through emails. Responsibilities and Duties - Needs to resolve & respond to customer queries primarily through emails. - Needs to speak to customers over phone occasionally in case of any escalations - May need to also speak to customers over a call as and when any business need arises Required Experience, Skills and Qualifications - Good communication skills - Verbal & Written - Empathy & Patience - Calm headed

DUTIES AND RESPONSIBILITIES: •Act as a point-of-contact for technical license issuance and dispatch, creation and dispatch of internal packages needed for technical deployments and upgrades, assigning, tracking and monitoring activities of the team to achieve SLA targets, various reporting activities etc. •Handles real-time voice-calls and chats related to tasks and licensing •Adheres to the TAT on task and licensing activities •Handles email queries and responds in a timely-manner •Achieves basic understanding of Seclore product needed for the task and licensing activities •Handles multiple cases created at the same time with varying degrees of severities and priorities •Effectively communicates procedural and technical issues to internal and external customers/stakeholders •Manages schedule of cases, determines priority and severity levels, negotiates and sets expectations with internal and external customers/stakeholders •Engages with internal teams to prioritize customer requests if needed •Engages in ongoing trainings at functional and organizational level, along with self-learning •Creates support documentation as and when needed •Works in a team with assorted expertise •Comfortable working in shifts •Multitasks and works well in a fast-paced environment QUALIFICATIONS: •Required: Bachelor’s Degree or Diploma in Computer Science •Understands basic details of operating systems and is aware of various technology terminologies •Knows MS-Office Suite in depth •Good to know: Some level of scripting used for automation EXPERIENCE: •1 to 2 years of experience in a customer support/licensing role •Managed customers from regions such as NA, EMEA or APAC •Exposed to working in shifts •Handled customers on the phone •Current job includes exposure to CRM tool •Exposure to severity-based models would be preferable •Exposure to Enterprise/Corporate customers preferable ABILITIES REQUIRED: •Strong customer-focus and passion for customers •Excellent written and verbal communication skills •Strong problem-solving attitude •Keen sense of ownership •Keen to learn and upgrade •Ready to work in a 24/7 support team •Be a team player with ability to stretch (time-wise) when required •Willing to work in high-pressure environment •Skills in planning, organizing, and adapting within a multi-tasking environment •Willing to work in night shifts if needed

Selected intern's day-to-day responsibilities include: 1. Interact with the application users 2. Handle calls to understand user requirements and resolve tech and non-tech issues 3. Connect with users on calls, emails and chats

If you enjoy the challenges of working at a start-up and passionate about meeting new people and building strong relations then keep reading. eKincare has developed India’s first AI based personal health assistant. eKincare’s patent pending technology reads medical data from health records and various healthcare interventions to predict future health risks and provide timely personalised recommendations to beat those risks. Recognised among the “100 most innovative digital healthcare companies in the world” by the journal of mHealth, we are leveraging technology and data science to make healthcare simple. See our story @ https://yourstory.com/2016/04/ekincare-growth-story/ If you're an energetic, street smart, creative, hungry "crushing it" kind of professional and are interested in truly making a difference in Indian healthcare then apply now! Before it's too late! ** Added bonus if you have experience working in a healthcare industry! What you would be doing? - Generate new business opportunities - Demo eKincare platform benefits and use cases to clients - Drive revenue through corporate and insurance sales - Nourish existing relationships and strive towards best customer experience - Negotiate contractual terms, pricing and services with the partners - Keep an ear to the ground on healthcare trends and market - Contribute towards platform development by sharing market requirements - Continuously track towards company’s goals and aspirations What You Need For This Position (PLEASE DO NOT APPLY IF YOU DON'T MEET THE CRITERIA) - Previous relevant experience (2-5 years) within insurance broker/healthcare/SaaS/Corporate sales a MUST - Experience in commercial discussions with customers/ negotiations - Track record of driving incremental revenue opportunities and closing sales - Management graduate from a Tier-1 school - Preferred - Be able to thrive in a complex and demanding startup environment - Street smart, open minded, analytical, persistent, accountable and ethical