Customer Relationship Management (CRM) Jobs in Mumbai

Explore top Customer Relationship Management (CRM) Job opportunities in Mumbai from Top Companies & Startups. All jobs are added by verified employees who can be contacted directly below.
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DP
Posted by Rakhi Daga
Mumbai
4 - 7 yrs
₹11L - ₹15L / yr
Sales
Customer Relationship Management (CRM)
SaaS
RFI
Client Servicing
+2 more

LogiNext is looking for a dynamic and competent Enterprise Business Development Manager to work directly with the leadership team at LogiNext and at some of the largest global organizations to help them understand LogiNext technology and sign them up under commercial contracts. You will be a key face to represent LogiNext and build strong and long lasting relationships from the scratch. LogiNext has a stellar line up of large enterprises and you will be expected to contribute for upselling and cross-selling to the existing clients as well. Proven track record of consultative enterprise sales, continuous relationship building with C-level executives, exposure to large scale cloud/SaaS based software deployments and ability to work in agile/multi-tasking work environments will lead you to remarkable growth and leadership opportunities at LogiNext.

 

Responsibilities:

  • Drive end to end sales cycles including lead generation, lead qualification, sales presentations, technology demonstrations, account based marketing, running simulations and evaluations on client site, commercial proposal submissions, contract negotiations, revenue generation and account receivables
  • Develop a trusted advisory relationship with client stakeholders, executive sponsors and
  • Proactively assess, clarify, and validate client needs on an ongoing basis and convert client needs into enterprise contracts to meet sales quota/target
  • Work cross-functionally with business development, marketing, technology and finance team to ensure the timely and successful delivery of the solutions according to client needs and objectives
  • Analyze latest marketing trends using CRM and analytics tools and tracking competitors activities and providing valuable inputs for fine-tuning marketing strategies
  • Go extra mile to make it a great experience for the client and build a great organization at LogiNext with a “get-things-done” attitude

 

Requirements:

  • Bachelors degree or higher in Computer Science, Information Technology, Information Systems, Statistics, Mathematics, Commerce, Engineering, Business Management, Marketing or related field from top-tier school
  • 4 - 7 years of experience in enterprise or business development in a technology company
  • Flexibility  and willingness to travel 80% of the times to provide client service to a large number of client accounts across multiple geographies with passion, strong initiatives and positive attitude
  • Advanced skill-set for driving system integrations, gathering requirements, writing SOWs, documenting RFI/RFPs, submitting commercial proposals and cross-functional project management
  • Expertise to work on executive presentations,  advanced CRM and other sales & marketing-focused automation tools is a plus
  • Excellent written and verbal communication skills and ability to persuade, influence, negotiate and make formal presentations in meetings and training environments
  • A confident and dynamic working persona, which can bring fun to the team, and sense of humour, is a plus
  • Strong organizational skills, judgment and decision-making skills, and ability to work with quota/target-based sales
Read more
Mumbai
2 - 3 yrs
₹5L - ₹9L / yr
Lead Generation
Marketing
Customer Relationship Management (CRM)
SaaS

Apply only on this link -  https://loginext.hire.trakstar.com/jobs/fk03zmf?source=

LogiNext is looking for an ambitious and committed specialist in Lead Generation who can do what it takes to succeed. You will identify business opportunities and generate interest among the key players. You will develop new prospects and build a great sales pipeline.

You have experience in generating leads and expanding the customer database in a product organization. You are a master in striking an engaging conversation with senior executives and attracting their attention towards the product value.


Responsibilities

Identify prospective clients and build a strong sales pipeline for the Sales Managers via cold - calling, out-bound leads, email communications, LinkedIn, referrals and other direct marketing methods Find unique ways to attract the attention of C-level executives of retail, FMCG, transportation, courier, manufacturing and e-commerce companies across Asia and North America to influence them to use LogiNext Product suite Initiate appointments with Sales team and sync-up with the respective Sales Manager to determine meeting output and follow up aggressively to close the deal Communicate status on a daily, weekly and monthly basis via phone and emails in accordance with the strategic plan and goal as developed by the Sales Head Log and record each-and-every outreach made, in CRM, producing regular activity reports as requested by Sales Head Act as a bridge between Marketing and Sales. Be cognizant of each marketing initiative, and work toward corporate objectives

 

Requirements

Bachelor’s degree or equivalent in the field of computer science, information technology, mathematics or similar domains 2-3 years of experience in lead nurturing, lead generation and appointment setting Possessing good understanding of sales cycle, with a proven track record in a product organization Good working knowledge of enterprise technology and SaaS market Ability to take ownership, must work well individually or as a team member and to prosper in a fast-accelerating sales environment Knowledge of using CRM would be an added advantage Excellent selling skills, presentation skills, verbal and written communication skills and time management skills are essential Comfortable working in US shift All in all, someone who loves talking, engaging and selling round the clock

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Mumbai, Navi Mumbai
1 - 3 yrs
₹3L - ₹6L / yr
Business Development
Lead Generation
Sales
Customer Relationship Management (CRM)
Jaro Education is a 12 year old leading Ed-Tech company and pioneer in the executive
education space catering to various B-Schools, Universities, and premium Institutes
nationally and internationally, having deep corporate connections and over 2 Lakh alumni.
Jaro education is also successfully catering to the needs of working professionals by offering
them varied choices in management and technology programs from reputed institutes /
universities / colleges for pursuing the course online.
With various academic achievements and accolades, Jaro Education is known for providing
students with the most innovative & successful online management and technology
programs in India.
Jaro is awarded with Best Employer for “Career Development and Leadership Grooming" By
Employer Branding Awards (EBA) in February 2016. We have received prestigious National
Level awards for our exceptional contribution in education industry.
Job Description:
1. Connecting with minimum 80 working professionals (prospective students) each day
from the leads/database present on leadsquared CRM
2. Generating a pool of prospects by identifying the need of upskilling depending on
the student’s area of interest
3. Helping prospective students with the detailed information about the programs
offered through phone or video counselling & create a strong pipeline
4. Ensure to meet daily deliverables & achieve weekly/monthly enrolment target
Remuneration – Ranging from 4 LPA to 6.25 LPA fixed + Monthly Variables
Working days - Monday to Saturday
Office Timings - 10:00 a.m. to 7:00 p.m.
Read more
DP
Posted by Kunal Bhatt
Mumbai
0 - 2 yrs
₹1.5L - ₹2.5L / yr
Communication Skills
Microsoft Excel
Multitasking
Customer Relationship Management (CRM)
Customer Success
+1 more

Qualification: Doesn’t matter. Skills and experience do.

 

Objectives of this Role

  • Own overall relationship with assigned clients, which includes managing on-boarding, implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction
  • Maintain and develop customer success strategies and best practices, as well as customer support content, with the help of the creative team
  • Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings

Daily and Monthly Responsibilities

  • Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them
  • Review the customer journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals
  • Collaborate, problem solve, and/or strategize upcoming client meetings with team members
  • Prepare necessary documentation or visuals for client to demonstrate performance of campaigns; analyze trends in NPS scores to identify areas of improvement
  • Work with the sales and marketing team to drill customer references and develop case studies

Requisites

  • 0-3 years of experience in communications, marketing, sales, account management, or customer success
  • Strong verbal and written communication, strategic planning, and project management skills
  • Analytical and process-oriented mindset
  • Comfortable working across multiple departments in a deadline-driven environment
  • Active team player, self-starter, and multitasker who can quickly adjust priorities
  • Readiness to travel to client location as and when required
  •  

Work location:

Candidates must be based out of Mumbai. Work from office @ WeWork Malad.

 

Salary:

We highly value talent and experience. Competitive salary or better.

Read more

A luxury home décor brand

Agency job
via Merito by Gaurav Bhosle
Mumbai
9 - 20 yrs
Best in industry
Operations management
Interior design
Customer Relationship Management (CRM)
Project Management
  • Build enduring relationships with the clients and display an understanding of the client, industry, and business environment.
  • Responsible for the P&L of the department.
  • Track and review the entire operations process, weighing them against the set business targets in order to determine the effectiveness of any initiatives and implement necessary changes and solutions.
  • Ensuring high-quality customer experience with brief understanding and validation to design project development and coordination from concept to execution stages.
  • Take complete ownership of projects from start to finish. Manage customer negotiations and payment.
  • Work closely with the client and your interior design and execution team to finalize the home design, 3D designs, and GFC (Good for Construction) Ensure the highest level of Design quality along with client satisfaction is maintained.
  • Collaborate with the team and be accountable for all deliverables of team members.
  • Develop strategic short/ long range plans to ensure on-time project completion.
  • Devise project management guidelines, review projects with various stakeholders, coordinate staffing/scheduling, evaluate commercial project contracts, and establish milestones Plan, monitor and analyze key metrics for the day-to-day performance of the operations to ensure efficient and timely completion of projects.
  • Collaborate with leadership in the development of performance goals and long-term operational plans.
  • Maximize efficiency and productivity through extensive process analysis and interdepartmental collaboration.
  • Set strategic goals for operational efficiency and increased productivity such as developing at least 10 vendors in each category and complete their onboarding.
  • Hire and grow the team as per the organization's requirements with Human Resources.
  • Analyze current operational processes and performance, recommending solutions for improvement.
  • Develop, implement, and monitor day-to-day operational systems and processes that provide visibility into goals, progress and obstacles. 
  • Build and maintain relationships with all department heads, external partners, and vendors to make decisions regarding operational activity and strategy.
  • Devise strategies to ensure the growth of programs enterprise-wide, identifying and implementing process improvements that will maximize output and minimize.
  • Uphold local governmental policies and standards, ensuring legislative regulations are followed for all.
Read more
DP
Posted by Ankita Pathak
Mumbai
1 - 2 yrs
₹12L - ₹15L / yr
Telesales
Sales
Communication Skills
Customer Relationship Management (CRM)
  • Call existing and prospective clients for property records.
  • Manage and update property details in CRM.
  • Maintain records of communication done with Clients into CRM.
  • Maintain and update listings of available properties on the Real Estate websites.
  • Manage the entire property database.
Read more
Mumbai, Chennai, Bengaluru (Bangalore), Hyderabad, Delhi, Kolkata
1 - 4 yrs
₹4L - ₹5L / yr
MS-Excel
Customer Relationship Management (CRM)
Communication Skills

JOB DESCRIPTION / ROLES & RESPONSIBILITY


Job Title
Customer Experience Champion

Location
Chennai, Mumbai, New Delhi, Kolkata, Hyderabad, Bangalore

 

Salary
INR 4,00,000 – 5,00,000 per annum

 

Position Summary

As a Customer Experience Champion, you will work as part of SunEdison’s Customer Experience team. This role requires a results-focused individual who can liaise with our Customer Experience, Sales and Operations teams. Further, supporting the Sales teams, to deliver high-quality service to SunEdison’s clients. This position is created for calling active and budding clients to encourage understanding of our product. Addressing clients' uncertainties, grievances, and suggestions on time. Noting important details of each conversation. Must be comfortable in presenting products or services over the phone as well as dealing with doubts. If you have a passion for delivering measurable results and client success, we want to hear from you.

 

The Objectives of this role include

  • Directly leads all aspects of a team of a max of 10 Individual Contributors including the sales team, operations team and customer experience specialists.
  • Partner closely with Sales and Operations Team in their respective region
  • Ensure timely submission and follow-up on all call information submitted across businesses
  • Arrange Client meetings with the Sales Team
  • The goal is to help the company grow by bringing in customers and developing business
  • Correspondence to clients like clarifications, queries, and other details about our business
  • Convincing customers to close the lead and grow the business
  • Follow up with the client, may include site visit as well
  • Relationship management
  • Drive to engage clients on new products and features
  • Understanding customer journey thoroughly
  • Coordinating customer requests with internal stakeholders (ops team, survey team)
  • Coordinating customer’s requests with external stakeholders (Distribution Companies, etc)


Position Responsibility

  • Contact potential or existing customers to inform them about a product or service using scripts
  • Answer questions about products or the company and ask questions to understand customer requirements to close sales
  • Handle grievances to preserve the company’s reputation
  • Go the “extra mile” to meet sales quota and facilitate future sales
  • Keep records of calls and sales and note useful information
  • Directly communicating between the Client and SunEdison’s team and performance management
  • Manage and coordinate inter-team-members relationships
  • Team level Key Performance Indicators
  • Bridge the gap between client, sales team and operations team for Solar Panels
  • Noting down customer requests exhaustively
  • Ultimate focus on delighting the customer
  • Pulling in the relevant subject matter expert in their conversation with the customer as and when required.
  • Ensuring all teams deliver to customers in their respective TAT


Position Experience

  • Minimum 1-3 years of relevant experience, preferably worked in a BPO Industry, Energy Sector, B2C relationship management, customer service (servicing internal or external customers), consumer-facing sales organization handling inbound & outbound calls, CRM systems.


Position Academic Qualification

  • Graduation in any discipline.

 

Desired Technical Skills

  • MS Excel tools and Basic CRM Tools

Desired Soft Skills

  • Should have attention to detail
  • Communication Skills (Verbal and Written)
  • Interpersonal Skills
  • Analytical & Problem-Solving Skills

Language Proficiency

  • English- Must Have
  • Hindi/Bengali/Telugu/Assamese/Gujarati/Kannada/Marathi – Good to have
Read more
Mumbai
1 - 3 yrs
₹3.6L - ₹6L / yr
Business Development
Negotiation
Communication Skills
Lead Generation
Customer Relationship Management (CRM)
+1 more
1. Data Sourcing
- Accurate Database Management, daily updating, and weekly reporting.
- Extracting correct contact details of brand owners from target segments.
- Generating more leads through growth hacking solutions.

2. Business Development:
- Vetting the leads and focusing efforts on the biggest opportunities.
- Growing, Calling, Mailing & Converting inbound leads.
- Negotiating win-win deals - Maintain relationships with clients and fulfil their needs effectively.
- Create proposals, agreements, portfolio as per requirement and update monthly.
- Setting, attending, and presenting at meetings.
- On-Boarding clients and communicating the client briefs to the internal team (Focus sheet).

3. Internal Relations (Optional):
- Understanding the various issues in an organisation (Process, Relations) and resolving them.
- Analysing gaps and developing policies with the core team.
- Performance monitoring or preparing performance reports.
- Production Co-ordination.

Read more
DP
Posted by Kayum Ansari
Mumbai
3 - 5 yrs
₹6L - ₹10L / yr
SaaS
Sales
Customer Relationship Management (CRM)
Business Development

Job description

Job Details

Designation:- Business Development Manager

Urgently required. (NP of maximum 15 days)

Job Location:- Mumbai

Experience Required:- 3 - 5 Years as Manager

Package Offered:- Rs.600000/- to Rs.1000000/- lpa

 

Business Development Manager Job Description:-

 

Responsibilities

  • Develop a growth strategy focused both on financial gain and customer satisfaction
  • Conduct research to identify new markets and customer needs
  • Arrange business alliances with prospective clients
  • Promote the company’s products/services addressing or predicting clients’ objectives
  • Prepare sales strategies ensuring adherence to team goals
  • Provide trustworthy feedback and after-sales support
  • Build long-term relationships with new and existing customers
  • Develop entry level staff into valuable salespeople
  • Build a strong sales division that can across different sectors

 

Requirements

  • Proven working experience as a business development manager, sales head or a relevant role
  • Proven sales track record
  • Experience in customer support is a plus
  • Proficiency in MS Office and CRM software (e.g. Salesforce)
  • Proficiency in English
  • Market knowledge & key connections
  • Communication and negotiation skills
  • Ability to build rapport with all teams
  • Time management and planning skills
  • BSc/BA in business administration, sales or relevant field
Read more
Mumbai, Gurugram
12 - 20 yrs
Best in industry
Sales
B2B Marketing
Customer Relationship Management (CRM)
Technology Marketing
SaaS
+1 more

Business Background :

ANAROCK has developed indigenously our own Customer Relationship Management (CRM) system as a SaaS product over the past 3-4 years. The CRM was used to increase our sales and marketing efficiency while executing Sales & Marketing Mandates for Real Estate Developers (Builders). The Developers could get a one-click view of their entire Sales Funnel & Marketing RoI during these Mandates. The real-time feedback from sales into marketing mix helped reduce marketing costs as well.

Many Developers have started asking us to keep on using the CRM even after the sales mandate has been completed. We want to now start approaching the Developer community at large to sell our CRM to them so that they can also benefit from this bespoke real estate CRM built out of the learnings of selling 40,000 homes from 4mn prospective customer enquiries. We have already got about 15 paying clients in the past 6-12 months when we have started testing the market.

In the meanwhile, we have also developed our AI/ML Solution suite, Astra which will add tremendous value to Developers, helping them increase their revenues.

We are looking to hire a “Head-Business Development” to help build the BD team for selling our CRM SaaS system and Astra our AI/ML Solution suite.

 

Profile :

  • Should be an MBA with 12-15 years of experience in B2B Sales, preferably in the CRM space or in some IT system.
  • Ideally s/he should be having Real Estate Developers as one of the key client segments in the experience.
  • Should have a good record of sales, with numbers to prove that
  • Should be technology-savvy and able to pick up nuances of tech systems easily.

 

KRAs and KPIs :

  • Build the national BD team for selling the CRM SaaS and AI/ML Solution suite to Real Estate Developers
  • Add a Broker-facing team when our CRM Lite product for Brokers is ready (end 2022)
  • Establish our presence in Top 13 cities of India
  • Acquire dominant market share in the CRM Market for Real Estate in India
  • KPIs : Total number of Developer installations, Number of licences, %age renewals, Revenue from CRM SaaS and Astra suite.
Read more
DP
Posted by Nipun Virmani
Remote, Delhi, Gurugram, Noida, Ghaziabad, Faridabad, Bengaluru (Bangalore), Mumbai, Pune
2 - 5 yrs
₹15L - ₹20L / yr
Customer Relationship Management (CRM)
User Experience (UX) Design
User Interface (UI) Design
API
UI/UX
+2 more

ABOUT RIA

RIA is an InsurTech company on a mission to actively partner with our customers to improve their health and health outcomes. We are taking a very differentiated approach which is backed by how we use health data and digital health to keep our customers healthier.

To enable our mission, we are building our own core InsurTech platform in-house. This platform is cloud-native and on a microservices architecture. We’re building all our core components internally, such as - insurance APIs, an AI/intelligence layer, our own risk models, a health data platform, and a low-code insurance workflow automation platform. 


WHY JOIN US

We’re building the foundation of our team right now, and are looking for ambitious team members to join us and grow rapidly with us. The work environment is fast-paced and you would make a clear impact! 


You’ll partner with a stellar leadership team that comes from IIT Kanpur, Kellogg, MIT Sloan, IIT Guwahati, UChicago Booth, IIT Madras & University of Michigan. The team has also worked at companies such as McKinsey, Goldman Sachs, Max Bupa, Swiss Re, ICICI Lombard, ICICI Prudential, etc.


We’re a well-funded start-up, which has raised capital from top VCs, global insurers, and prominent Indian family offices. 



WHAT YOU WILL DO


  • You will define and finalize the customer’s insurance sales journeys for the digital affinity channel by working closely with the affinity partner and RIA’s Digital Affinity Partnership Manager. 
  • You will collaborate with various RIA teams (UI/UX, Engineering, Process Design)  to launch each journey by
    • Creating wireframes
    • Designing pages
    • Creating the PRD, epics, stories
    • Prioritizing features
    • Supporting the dev team
    • Activating reporting
    • Defining test plans
    • Managing the UAT and rollout
  • You will manage the product relationship with the partners during the launch phase by
    • Sharing APIs/SDKs with partners, helping address questions
    • Coordinating change requests to the UI/UX  or customer journeys
    • Solve for any tech issues which comes up during launch
  • In the growth phase, you will be responsible for metrics of customer conversion and NPS, and will constantly work on optimizing them by
    • Designing and conducting experiments and A/B tests
    • Making changes to the customer journey, UI/UX
    • Recording and measuring everything using a variety of analytics tools
    • Brainstorming with the partnership manager
  • You will keep a pulse on RIA’s partners, end-customers, and liaison with the Digital Affinity Platform PM for platform productization requirements
  • Evangelize the product - represent the product in online communities, conferences, interact with experts

REQUIREMENTS


Must Have

  • Extensive experience with digital journeys for Customer UI/UX, Digital Partner UI/UX 
  • Past experience in working with engineering to deliver on customer journeys, extensive experience in building APIs and doing API documentation
  • Past experience with customer data models, optimizing sales conversion journeys, metrics reporting
  • Past experience in building playbooks and rolling them out to users

Good to Have

  • Strong process orientation with experience in process automation
  • Past experience with an InsurTech or FinTech is a plus
  • Past experience in building embedded finance or embedded insurance products is a plus
Read more

Global Media Agency - A client of Merito

Agency job
via Merito by Merito Talent
Gurugram, Bengaluru (Bangalore), Mumbai
8 - 15 yrs
₹20L - ₹30L / yr
Data Structures
martech
adtech
Data Analytics
CDP
+5 more

Job Description

Our client is currently looking for a Senior Data Consultant to join the data, technology & analytics division in the MarTech/Adtech industry.
 
Key Role:
  • Lead the Data Solutions function and be the POC for all Agency Digital and Data leads to liaise on client requirements, and ensuring the appropriate solutions are rolled out.
  • General agency pitch support for data as needed but more proactively creating consulting frameworks around client 1st PD data architecture, guidance, and recommendation around CDPs implementation, vs DMP, Mar-tech stack
  • Establish working relationship and SOP for implementation delivery for Mar-Tech projects
  • Contribute to team projects as the executive sponsor for client data initiatives, support the agencies in audience planning strategies utilising all data assets
  • Own the setup elements such as first party data, tag integration (tag management systems, custom data integrations, CRM connections, etc.), custom data partner integration development.
  • Work with data partners to integrate their data sets into [m]insights (Onboarding & Testing Data Sets)
  • Manage the Mar-tech partners, working on JBPs to achieve shared goals of client enablement
  • Work closely with the global and regional product team to test and rollout new features, special with the cookieless future of audience planning tools

Requirements

  • 10+ years of experience in Technology Consulting role within Adtech/Martech
  • Bachelor’s or master’s degree in a relevant field (Data, Technology, IT, Marketing)
  • Certifications (or advanced knowledge) in DMP, CDP, Mar-tech & digital analytics platforms
  • A strong understanding of all digital marketing channels
  • Familiar with advanced analytics and data management concepts
  • Proven ability to build and grow relationships with key stakeholders
  • Excellent written and verbal communication skills.
  • Flexibility to work in a cross-functional team but also have the initiative to problem-solve independently.
  • Highly organised with demonstrated project management capabilities
Read more
DP
Posted by Afif Dadan
Mumbai, Navi Mumbai, Pune
0 - 2 yrs
₹3L - ₹6L / yr
Business Development
Customer Relationship Management (CRM)
Problem solving
Growth Hacking
Communication Skills
+2 more

About the Role

If you have a reputation for building rapport, the business acumen to undertake development with an eye for market expansion and can think creatively to find the ideal solution, we welcome your submission.

Your mission at ProApp

Customer facing: You will be connecting with customers directly to understand their experience and come up with best possible solutions for the business to grow.

Collaboration with multiple teams: You will work closely with multiple teams at ProApp to ensure smooth functioning of all the activities that leads to building a strong relationship with Customers.

Generate new business: This is an interesting activity where you play an important role of bringing a new customer leads on board from scratch.You will be required to Generate and Develop new business opportunities through various Lead Generation methods.

Requirements

Requirements to be a part of the PRO Team:

Approach - Willing to learn everyday and always ready to take on new challenges to grow.
Driven – extremely self-motivated with a diligent work ethic.
PS: You’re a bonafide hustler who never gives up
Honest - High level of integrity and strong commitment to build a successful pipeline Strong Stakeholder management and communication skills.
It would be great if you have some experience working in Sales/Business Development roles. If not, we are ready to train you if you have excellent communication skills and eagerness to learn.

Benefits

Why you should apply:

If you want to be play an important role in ProApp's future growth - It’s arguable that the offered position is the most important we have. If you are looking to jetpack your career and be valued for your commitment to hard work, this is the place. Work with the founding team directly: You will work directly with the Product Manager of the company, as a trusted alley to build in/outbound sales and drive qualified leads. Learning and Development: If learning and growing at a good pace is in your checklist then you are in the right place. We care about your growth and will provide you with responsibilities and opportunities to help you reach closer to your goal.

Read more
DP
Posted by Diksy Francis
Mumbai, Navi Mumbai
1 - 5 yrs
₹4L - ₹9L / yr
Account Management
Client Servicing
Client Management
Customer Relationship Management (CRM)
Key account management
+1 more
  • Main point of contact for specific accounts
  • May not oversee the day-to-day running of the account
  • Primarily responsible for managing that account and maintaining an excellent client relationship.
  • Establish budgets with the client
  • SPOC for any conflict resolution
  • Leads Account reviews
  • Writes creative briefs, and approves payments to and from the client
  • In charge of contracts and contract renewals, quality control on the account
  • Actively pursues new opportunities with the client - The more opportunities, the more work, and money, for BIW.
Read more

Workday

Agency job
via Qrata by Rayal Rajan
Mumbai, Pune, Bengaluru (Bangalore)
4 - 15 yrs
₹18L - ₹30L / yr
Finance
Workday
Billing
Customer Support
Procurement & Buying
+6 more
JD 

3+ years of experience of Workday FINS configuration experience, across 2+ Workday modules and
2+ deployments
Key responsibilities
Lead and support with design/requirements workshops
Confident in configuring workday with the ability to reference Workday Community for
clarity
Excellent problem solver
Ability to create effort estimates based on requirements
Wants to master additional modules of Workday
Support and mentor junior resource based in Portugal/UK
Achieve a high level of utilisation
Be consultative in their customer approach
Read more

an Ireland-based multinational professional services compan

Agency job
via Jobdost by Saida Jabbar
Mumbai, Hyderabad, Bengaluru (Bangalore), Delhi
5 - 10 yrs
₹15L - ₹25L / yr
Microsoft Dynamics
Dynamics 365
IT consulting
Architecture
Client Management
+1 more
Job description: Consultant
Purpose of the role

Responsibilities
 Drive Innovation for our clients by incorporating latest industry &
technology trends, best practices in the processes & solution design of
Microsoft Dynamics 365
 Perform capability assessments, identify, and define value areas, quantify
benefits for the process tracks in a transformation assessment
 Conduct research, comprehend analyst reports, keep abreast of
technology trends, and apply to clients’ business/ technology ecosystem
 Define enterprise blueprints that leverage emerging architecture patterns
and industry/ functional solutions with an overlay of Microsoft Dynamics
365
 Partner with clients on business/ technology transformation programs;
orchestrate the implementation of planned initiatives and realization of
business outcomes on Microsoft Dynamics 365.
Experience and Knowledge
 The candidate is expected to have experience in either the Customer
Engagement (CE) or Finance and Operations (ERP) workloads of Microsoft
Dynamics 365
 Experience of end-to-end project delivery lifecycle on Microsoft Dynamics
365 is essential
 Understanding of business processes and their drivers combined with the
ability to articulate technology issues in business terms and vice-versa
 Capable of designing and building end to end business solutions based on
Microsoft Dynamics 365 in either the CE or the F&O workloads
 Knowledge of major Microsoft technologies such as Azure, Power Platform
covering Power Apps, Power Automate and Power BI is highly desirable
 Experience working with one or more of the following industries –
Lifesciences, Consumer Goods, Retail, Manufacturing, Banking and
Financial Services
 Experience of one or more of emerging technologies/ methodologies -
Agile, DevOps, Artificial Intelligence, Automation, Blockchain, Cloud, Data/
Analytics and Security and IoT
Academic Qualifications
 Bachelor’s degree in Science, Technology, Engineering or Mathematics
 Master’s degree in business administration from a top school
 Work location – Bangalore/Hyderabad/Mumbai/Delhi
Read more

at Fynd

DP
Posted by Akshata Kadam
Mumbai
8 - 10 yrs
₹12L - ₹15L / yr
Customer Relationship Management (CRM)
Customer Support
Customer Success
Customer Service
Strategy development
+8 more

About role

Fynd is looking for an experienced professional to lead the customer support function. The selected candidate will be leading a team of customer support executives and will be responsible for the overall Customer Satisfaction of our marketplaces business.

Roles & Responsibilities
  • Create, implement and maintain customer support processes
  • Work with multiple teams like growth, operations, and engineering to solve customer complaints
  • Evaluate team performance and coach the team
  • Ensure targets set for Customer Satisfaction scores are achieved across channels
  • Ensure the customer support tool stack is always updated
  • Attend customer support escalations personally
  • Create and share custom reports pertaining to customer support


Requirements

  • Minimum 10 years of experience with at least 2 years leading a customer support team
  • Excellent written and spoken communication skills
  • Proficiency in English and Hindi is a must
  • Previous experience working in chats, calls, and emails process
  • Working knowledge of customer support software. Knowledge of Freshworks suite is an advantage
  • Excellent data analysis skills with mastery of MS Excel. Knowledge of SQL is a plus
  • Ability to work under pressure, especially during sale days
  • Bachelors degree or higher from a reputed institute. B.Tech will be an advantage
Read more
Remote, Delhi, Gurugram, Mumbai
1 - 3 yrs
₹2L - ₹5L / yr
Campaign Management
Social Media Marketing (SMM)
Community Management
Outreach
Customer Relationship Management (CRM)
+3 more
Roles & Responsibilities

Campaign Management- Create campaigns around unique vision, draft proposals, decide KPIs gauge the campaign’s success reach out to influencers, provide assistance to influencers while creating content
• Relationship building
• Influencer profiling, basis the associations, follower base, exclusivity, brand resonance, etc.
• Influencer Communication- Make sure that influencers receive thorough information and feedback pertaining to campaigns, outreach messages to recruit/on-board, support emails to answer their queries, reminders about the KPIs and campaign deadlines
• Co-ordination with cross-functional teams- should fit into and support the overall marketing goals, making sure that influencer content is shared with the campaign planning team
• Market Research and Trend Analysis- latest trend on social media and within the influencer community, competition tracking, constant research to ensure the trends are in sync with campaign objective
• Explore new ways to engage and foster a long-term partnership
• Explore regional KOLs/Influencer & Community Management
Read more
DP
Posted by ESPERANZAGAMING PRIVATELIMITED
Mumbai
4 - 8 yrs
₹10L - ₹15L / yr
Digital Marketing
Online advertising
Marketing Strategy
Gaming
Customer Retention
+2 more

About the job

     As the AGM - Retention, you will be responsible for developing and implementing our marketing strategy for player retention on the platform. You will consistently execute, learn, and iterate result-oriented marketing campaigns to ensure player retention on the platform and optimum utilization of all resources. Ideate and execute innovative campaigns for player retention on the platform. You will need to strategize and implement various promotional offers and bonus offers to increase deposits and ARPU. Leading a team of marketing specialists, you will work with senior leadership across functions and ensure we achieve industry-leading revenue and budget targets consistently.

 

Responsibilities

  • Develop and implement a cohesive marketing plan for player retention through various platforms.
  • Create aggressive monthly and quarterly retention plans and ensure we meet them.
  • Ideate and execute innovative campaigns for player retention on the platform. Strategizing and implementing various promotional offers and bonus offers to increase deposits and ARPU.
  • Track the effectiveness of ongoing campaigns through regular reporting that includes details of customer behavior, usage, and spend.
  • Analyse the customer journey and identify key touchpoints in the customer's interaction to optimize customer activation and retention. 
  • Prepare regular reports and presentations on marketing metrics.
  • Conduct market analysis to identify challenges and opportunities for growth.
  • Provide guidance and ideas to organize effective marketing events.
  • Conduct thorough competitive analysis to stay informed and ahead of the competition.

 

 

 

Requirements

Qualifications

 

 

  • Demonstrable experience in a senior role leading customer retention as well as designing and implementing successful marketing campaigns.
  • Thorough knowledge of SEM, Facebook and CRM tools like CleverTap, Web-engage, etc.
  • Advanced Excel skills, and knowledge of SQL and tableau is preferable.
  • Ability to creatively solve business problems through strategic and innovative approaches.
  • Ability to work with various teams in a complex environment, ensuring timely delivery of multiple projects.
  • Highly analytical with the ability to collate, analyse, and present data and drive clear insights into decisions that improve KPIs.
  • Ability to effectively communicate and manage relationships with senior management, company divisions, and partners.
  • Ideally, should have gaming or e-commerce industry experience.

 

 

 

About BLITZPOKER

 

BLITZPOKER is part of one of the largest poker networks in the world with over a million registrations and 100,000 active users.

 

In India, majority- owned by i3 Interactive Inc. BLIZTPOKER brings together all the fun and class in the world of online poker games in India with its exciting poker tournaments and promotions. It offers varieties of games in poker like Texas Hold’em, Omaha, Open Face Chinese Poker among others for professional and recreational players.

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DP
Posted by Sharad Mishra
Mumbai
0 - 3 yrs
₹1L - ₹3L / yr
Customer Support
Customer service manager
Customer Relationship Management (CRM)
Customer Retention
• JD For Customer Service Manager

• This position is responsible for developing, coordinating, and maintaining top-notch customer service tactics, customer relations and communication strategies through superior service. It will also play a key role in maintaining the required level of service and customer satisfaction and proactively identifying future improvement opportunities.
• Interact with clients and build relationships with them while ensuring their needs are being met.
• Strong client-facing and communication skills.
• A Customer Service Manager role primarily involves communicating with customers either via phone, email or face-to-face in relation to a product or service
• A Customer Service Manager job description will describe the representative as acting on behalf of the company, so it is paramount that they know and understand the company values and always act in a professional manner, using language that aligns with that of the company
• Managing a large number of incoming calls and emails.
• A thorough knowledge of the product or service the company they work for is offering
• Liaising with internal stakeholders and follow up with external customers.
Read more

Icewarp Technologies

Agency job
Mumbai
4 - 6 yrs
₹4L - ₹9L / yr
Sales
Business Development
Sales management
Customer Relationship Management (CRM)
Presales
+2 more

Designation - Enterprise Account Manager
from IT Software Company only. Emailing company background will be added 

advantage. 

Job description 

The Enterprise Account Manager (EAM) sells IceWarp collaboration solution direct to the company’s most 

strategic, complex Key accounts. EAM will have significant experience of selling complex software 

solutions to large enterprise accounts. Typically manages up to 15 qualified large Enterprise accounts. 

Primary Duties / Responsibilities 

1. Establish relationships and engage at executive levels within assigned accounts to identify and 

sell IceWarp products and services direct to the company’s most strategic, complex named 

accounts. 

2. Strong customer interaction at the Sr. Management level with support on forming a relationship 

with C level contacts within these accounts. 

3. Build up strategic contacts at CIO, managing director and executive level 

4. Carry a revenue quota to meet or exceed sales targets and demonstrate continuous progress 

towards achieving account strategies. 

5. Identify, develop, execute, and maintain account strategies to drive adoption of IceWarp product 

and services revenue within assigned enterprise accounts who are key, strategic and may have 

complex requirements. 

6. Establish and maintain close relationships with internal Presales, support, Marketing & 

Management team to access and leverage from appropriate internal resources. 

7. Provide regular and efficient updates on assigned accounts to sales management. 

8. Ensure accurate and timely forecasts in CRM. 

Knowledge, skills, abilities 

1. Demonstrated track record of establishing strategic executive level relationships to position and 

sell software and services to listed companies. 

2. Individual with 5-10 years’ experience of solutions sales with minimum 3 years’ experience in 

establishing strategic executive level relationships with Global 1000 enterprise customers. 

3. Proven ability to develop and maintain strong working relationships with internal marketing, 

technology, implementation, and product development teams. 

4. Strong consultative selling ability – critical questioning, listening, analytical, negotiation, 

communication, and presentation. 

5. Demonstrated ability to develop and articulate compelling qualitative and quantitative business 

cases for IT solutions. 

6. Proven ability to manage long, complex sales cycles from beginning to end and ability to close 

large complex deals with enterprise accounts. 

7. Excellent written and verbal communication skills including the ability to effectively present to both 

technical and executive audiences.

Read more
DP
Posted by Debarshi Chowdhury
Remote, NCR (Delhi | Gurgaon | Noida), Pune, Bengaluru (Bangalore), Hyderabad, Chennai, Mumbai
4 - 7 yrs
₹3L - ₹7L / yr
Digital Marketing
Social Media Marketing (SMM)
Marketing & Communication
B2B Marketing
Customer Relationship Management (CRM)
+5 more

About:

Pangolin is a brand consultancy and creative agency. We help companies create positive change in the world by raising awareness through branding and inspiring through storytelling. We’re growing our team of creatives and strategists. Join us if you’re craving work that makes a real difference in the world, and a work culture that allows you to have a balanced life. 


Role:

B2B Marketing Generalist


Description:

This role will be a mix of client management and project management. You’ll be expected to understand the client’s goals, weekly and monthly SLAs, and lead a team to delivery. Have you worked with marketing and sales teams in an integrated manner and targeted enterprise clients in different geographies across the globe? Do you understand enterprise sales cycles, buying processes, different roles? Do you have exposure to different domains, industries, marketing, and sales technologies? Do you understand the big picture better than the details? This job might be for you! 


Competencies:

  • Able to multitask independently with minimal supervision
  • Naturally able to think critically and take independent decisions
  • Meticulous with project documentation

Skills:

  • Experience with social media, digital marketing, marketing automation, CRM, and marketing analytics tools
  • Highly proficient with Microsoft Office (Excel, PowerPoint)
  • Experience with agile project planning and management will be a plus

Experience:

  • Demonstrable B2B GTM experience that includes SEO/SEM, email marketing, social media, and/or display advertising campaigns.
  • Highly creative with experience in identifying target audiences and devising marketing campaigns that engage, inform, and motivate.
  • Ability to write/execute creative and project briefs and communicate technical info with ease.

Location and Type: 

Remote, Full-time


Evaluation:

Portfolio will be checked for expertise on handling marketing communication and campaigns in the B2B domain. Please share only samples of work done by yourself end-to-end. Shortlisting will be followed by a video interview.

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Innovators of digital publishing technology (HU1)

Agency job
via Multi Recruit by Sapna Deb
Mumbai
7 - 12 yrs
₹11L - ₹13L / yr
Outbound marketing
Email Marketing
Customer Relationship Management (CRM)
Reporting
Email campaign Strategy and Management
+2 more
  • Manage and build overall email campaign strategies & Develop a lead generation strategy
  • Work with all business units to develop relevant email campaigns to create various target audience email lists and campaigns
  • Create and design various CTAs, subject lines, and email templates
  • A/B testing, analysis, and reporting of email marketing campaigns
  • Track and measure email marketing KPIs
  • Develop and present reports on a weekly basis
  • Analyze data to get smart insights & suggest methods for improvements
  • Segment lists based on behaviors like past email engagement and website interactions 
  • Develop documentation and road maps for processes, A/B tests, drip campaigns
  • Ensure emails follow industry policies and best practices
  • Experience in using marketing automation platforms like Salesforce, Pardot, Eloqua or Marketo
  • Monitor Marketing Leads, Opportunities, Accounts, and Contacts 
  • Monitor and improve database quality on a regular basis
  • Should have a good understanding of Software Services and Product Engineering
  • Experience in handling Events and Conferences outreach is desirable
  • Experience in managing teams and nurturing talent

Skills Required

  • Master’s degree in Marketing, PR, Communications, Business or similar – preferably an MBA
  • 7+ years experience in Email Marketing with a B2B company or IT/ITeS firm
  • Experience with Salesforce Pardot of Hubspot or similar platforms – preferably Pardo
  • Experience in database segmentation, email automation, and campaign coordination
  • Experience in digital analytics and data analysis - being able to communicate insights 
  • Hands-on experience in designing and building dashboards and campaign reports
  • Strong understanding of content for emails and attention to detail/CTA
  • Ability to work in a team and lead the team 
  • Excellent people and time management skills
  • Proven track record of delivering successful, data-driven marketing automation campaign

 

Read more

A real estate broking company in Mumbai

Agency job
via Cerebrino Solutions by Abhijit Vichare
Remote, Mumbai, Navi Mumbai
1 - 4 yrs
₹3L - ₹5L / yr
Relationship Manager
Sales
Customer Relationship Management (CRM)
Relationship building
Business Development
+4 more
We are urgently hiring a 'Relationship Manager' for our client, a real estate broking company, located in Mumbai.

Role: Relationship Manager

Location: Mumbai (Andheri; Vashi)

Experience: 1-4 Years

Qualification: Any graduate
Salary offered: Fixed salary + Travel reimbursement + gratuity + telephone reimbursement + Performance Linked Incentives


Key Responsibilities:

  • Contacting and following up with new prospective Clients and setting up new business opportunities.
  • Convert prospects into customers by showcasing appropriate residential properties to the prospects matching the investment/ residential needs of the prospects.
  • Plan approaches and pitches
  • Build relationships with new clients.
  • In some cases, Cold calling for sales of Primary properties.
  • Achieving written down sales targets by the organisation.
  • Attending Developer meetings & Channel partner orientations as and when required.
  • Participate in the negotiation meeting with buyer & Seller.

Skills Required:

  • Excellent communication and negotiation skills
  • Persuasive with Marketing and Sales skills
  • Customer Service orientation
  • High levels of Passion and Ownership
  • Result-driven individual

Qualifications & Experience:

  1. Graduate & above
  2. Must have two wheeler with a valid Driving license. Should believe in riding with safety (Helmet, Law-abiding, etc.).
  3. 1 to 4 years of Sales Experience in Any Sector
  4. Must be willing to travel within the city
Read more
Mumbai
1 - 4 yrs
₹3L - ₹13L / yr
Customer Success
Customer Retention
Customer Relationship Management (CRM)
Job Responsibilities - - Empathize with each and every aspect of the customer experience, putting customers needs first. - Maintain high levels of customer engagement with a focus on customer satisfaction and loyalty. - Conduct usage and adoption reviews, and proactively suggest solutions to common customer challenges. - Spot opportunities for improvements to the product and work with the product team to drive and implement them. - Coach customers to be experts in candidate sourcing and train their teams on best practices so they become the best talent acquisition teams. - Partner with sales team for up selling and renewals, and increase the revenue per customer. - Help drive customer references and case studies, and produce reports to explain insights and help them hire better and faster. Expectations: - Must be fluent in English with excellent written and communication skills. - Strong analytical aptitude. - Self motivated and proactive team player to inspire customer
Read more

A leading EdTech organization in Mumbai

Agency job
Mumbai
2 - 8 yrs
₹6L - ₹9L / yr
Sales
Business Development
Customer Relationship Management (CRM)
Business to customer sales

An EdTech organization is hiring sales managers with experience of 2 years & above for Mumbai location (Remote working until offices open & Virtual onboarding).

Roles & Responsibilities
 -

  • Initiating phone conversations with parents who complete the demo classes for their kids
  • Intensely following up with the prospects and closing the sales within the sales cycle
  • Diligently communicating and priming the lead through channels like email, whatsapp, SMS, calls
  • Achieving the weekly targets in a high pressure performance driven competitive environment
  • Monitoring self-performance at all times while also contributing to the team performance,
  • Keeping track of factors like conversion factor, Average revenue generated per lead, Average revenue per sale, etc

Skill Sets -

  • Exceptional communicator and an influencer who can deliver sales pitch like a charm.
  • Result driven with experience of extremely target centric job.
  • Confident and persevering risk-taker who thrives in a high-performance high-growth environment.
  • Self-learners with high grasping ability so that you can learn about the product within 2 days.

Prerequisites -

  • Proven B2C Sales track record of exceeding targets, >2 years of Sales experience
  • Fluency in English and Hindi, ability and willingness to deliver in a high pressure environment
  • Excellent communication, interpersonal, problem-solving, presentation, and organisational skills.
  • Ability to counsel a parent for the child's future
  • Comfortable with changing shift timings so that we may serve our customers better
  • Graduation is not mandatory for candidates with 3+ years of experience
  • Working knowledge of Salesforce, spreadsheets (Excel, Google Sheets ) and Powerpoint
Read more
Remote, Ahmedabad, Rajkot, Surat, Mumbai, Navi Mumbai, Vadodara, Bhavnagar, Bhuj, Junagadh, Palanpur, Gandhinagar
1 - 10 yrs
₹2L - ₹2L / yr
Sales
Vendor Management
Retail
Customer Success
Field Sales
+1 more
Urgently required for Xiaomi Mi- Smartphones Brand Promoters
Vacancies: 143
Company Name: Xiaomi
Gender:Male/Female
Age: below 30
Salary: 13000 CTC + Good Incentives
On roll job eligible benefits ESI PF 👍
Experience: *Minimum 6 months of experience in Mobile Sales *background
Irfan Ali HR 
Qualification: Intermediate or above
Age limit is - below 30 only
Work Location Mumbai Ahmedabad Badodara,Surat,Bhavanagar,Surendarnagar,Bhuj,Junagadh,Immatnagar,Palanpur,Gadhi Nagar
Mode of interview telephonic call 
Read more

A Fin Tech Company

Agency job
via Green Bridge Consulting LLP by Susmita Mishra
Remote, Mumbai, Chennai, NCR (Delhi | Gurgaon | Noida)
7 - 12 yrs
₹15L - ₹22L / yr
Customer Relationship Management (CRM)
Investment management
Supply Chain Management (SCM)
Client Servicing
Finance
+5 more
  1. Filter criteria –
    1. 7-8 years & above experience in Corporate Banking or allied areas (Mid-market, Commercial, Trade)
    2. Corporate relationship and Sales ownership experience
    3. Understanding of Corporate/ Commercial/ SME/ Trade Finance
    4. Individual needs to be self-driven, capable of working with minimum supervision
    5. This will be an acquisition and execution role, hence proven competency in these will be essential

 

  1. Job Role –
    1. Responsible for bringing in new client acquisitions and driving closure on mandates for the region
    2. Understanding the key offerings of the company platform and applicability across industries
    3. Marketing SCF solutions to Corporates and their Supply Chains
    4. Ability to engage with a wide set of stakeholders on the Corporate side and identify opportunities
    5. Engaging with the FI partners to activate and grow financing on the Network
    6. Working closely with the India Corporate Sales - Head and the Network Sales teams to achieve the KRAs for the region
Read more
Mumbai
0 - 5 yrs
₹2L - ₹3L / yr
Customer Success
Customer Relationship Management (CRM)
Communication Skills
Effective communication

ABOUT COMPANY

StyleCracker is India’s largest personal styling platform. By seamlessly combining data science with human expertise, the Company has reinvented the way Indian’s consume fashion and has democratized personal styling at incredible scale.

Our Core Value Proposition

  • Convenient - the boxes are delivered to your doorstep, saving you time and effort.
  • Personalised- your box is curated by your own personal stylist based on your preferences.
  • Value For Money- we are able to offer our customers considerable value, well over the amount they pay for the box. 


Responsibilities and Duties

  • Outgoing sales calls (not cold calls) to customers and assisting them with their purchase process and guiding them about how StyleCracker works with our various offerings.
  • Tracking daily and monthly reports of the calls and conversions made.
  • Training new joinees with pitching and other guidance.
  • Visiting StyleCracker events and do on ground sales.

 

Key Skills
Communications, Telecommunication, Inside Sales


Required Experience and Qualifications

  • Excellent communication skills. Proficient in English
  • Good Convincing Power
  • Event Handling.
  • Target Oriented
  • Budget: 20 ,000 - 25,000 + incentives
  • Job Type: Full-time

 

Location:

Mumbai, Dadar

Read more
Navi Mumbai, Mumbai
0 - 1 yrs
₹1L - ₹3L / yr
Business Development
Customer Relationship Management (CRM)
Client Servicing
Sales
Presales
+1 more
Job Summary
• Identifying, qualifying, and securing business opportunities; coordinating business generation activities; developing customized targeted sales strategies.
• Building business relationships with current and potential clients.
• Understanding client needs and offering solutions and support; answering potential client questions and follow-up call questions; responding to client requests for proposals (RFPs).
• Collaborating with sales and leadership to secure, retain, and grow accounts.

Responsibilities and Duties

  • Develop a growth strategy focused both on financial gain and customer satisfaction
  • Conduct research to identify new markets and customer needs
  • Arrange business meetings with prospective clients
  • Promote the company’s products/services addressing or predicting clients’ objectives
  • Prepare sales contracts ensuring adherence to law-established rules and guidelines
  • Keep records of sales, revenue, invoices etc.
  • Provide trustworthy feedback and after-sales support
  • Build long-term relationships with new and existing customers
  • Develop entry level staff into valuable salespeople

Fresher MBA Markrting preferred.
Excellent English written & verbal communication must.
Mass Communication or MA/ BA in English Litrarure also welcome
Read more
DP
Posted by Divya Mehta
Mumbai
1 - 5 yrs
₹2L - ₹5L / yr
Lead management
Business Development
Retail
Customer Relationship Management (CRM)
Retail management
+1 more
1. Respond to user queries (queries of parents looking for preschool and daycare) in a prompt manner through calls and emails

2. Follow up on the user query with daycares / preschool network to close the query

3. Record and maintain user data in a systematic manner

4. Support in marketing activation / user lead generation by sharing blog posts on facebook groups and responding to queries w.r.t to preschools and daycares on fb groups to direct traffic to Proeves.com 
Read more
Navi Mumbai, Mumbai
0 - 1 yrs
₹2L - ₹3L / yr
Business Development
Sales
Client Servicing
Customer Relationship Management (CRM)
Account Management
+2 more
Work with clients in support of new business opportunities, client service, and sales programs.
• Establish goals, analyze growth, and provide accurate progress reports, forecasts, and budgets.
• Ensure company-wide consistency in client service and sales procedures.
• Utilize product solutions and marketing teams to refine service offerings.
• Client service executives additionally develop sales proposals and collaborate with a company’s multiple internal departments to help improve the quality of products.
• Must be strategic planners and have a strong understanding of a company’s products so they can train clients and answer questions in both group and one-on-one situations
• Client communication and ensuring completion of task with total customer satisfaction along with TAT/Quality.
Female candidate preferred
Read more
DP
Posted by Farha shaikh
Mumbai
1 - 4 yrs
₹2L - ₹3L / yr
Client Servicing
Client Management
Communication Skills
Customer Success
Customer Relationship Management (CRM)
  • Coordinate and manage all marketing, advertising and promotional activities of the clients.
  • Brief the creative team about the client requirements, and get the job done as per the company’s standard & client’s brief.
  • Work on market research to determine market requirements for existing and future prospects/clients.
  • Maintain cordial relation with different media individuals
  • Meet clients on a regular basis to understand their business and requirement.
  • Make sure that the client receives all the material as per the committed timelines. Marketing ideas for general & Social Media Platforms.
  • Manage the workflow and come up with solutions to execute jobs as per deadlines.
  • Being proactive in suggesting new ideas to clients.
  • Reports and Presentations would be needed on a monthly basis.
  • Create presentations for a new client pitch or big promotions.
Read more
Remote, Malad, Mumbai
0 - 1 yrs
₹1L - ₹2L / yr
Customer Support
Customer Relationship Management (CRM)
Voice of the customer
Customer Retention
Hiring for Customer Care Department (Purely inbound process)
NO SALES NO TARGET
English + Tamil/Kannada & Hindi
Good with communication
Reqiured Male candidates
Hsc/Grads Fresher can apply
Shift timing : 8am to 11pm (Any 9hrs shift)
Job Location : Malad west
who can join us spot
Read more
DP
Posted by Ayesha Goyal
Mumbai
1 - 6 yrs
₹2L - ₹6L / yr
Customer Relationship Management (CRM)
Customer Support
Customer Success
English Proficiency
pipedrive
Query Handling And Troubleshooting
  • Track & effectively address queries with timeliness and accuracy.
  • Answer incoming queries over phone and emails
Customer Relations
  • Resolve any customer complaints in a prompt and professional manner.
  • Collaborate to ensure customer satisfaction.
CRM Software
  • Should be able to work, manage & maintain the CRM software.
  • Coordinate with internal managers for updating data
  • Maintain complete and accurate customer correspondence data.
Read more
Mumbai, NCR (Delhi | Gurgaon | Noida), Bengaluru (Bangalore)
3 - 7 yrs
₹3L - ₹4L / yr
Business Development
Automotive
Customer Relationship Management (CRM)
Truebil (Paix Technology Pvt. Ltd) is a team of young, highly motivated professionals who strive to help you buy and sell used cars in the simplest way possible. Truebil is the first platform in India which provides 100% curated, authentic & inspected car listings and manage end-to-end transaction of a pre-owned car purchase. Truebil operates marketplace along with offline stores to bridge gap between online & offline experience required in buying a high ticket size purchase. We as a team strive to bring the trust & transparency in the entire process which has long been plagued by information assymetry and make car buying quick & simple through our proprietary TrueScore Algorithm Requirements: 1. Good communication skills in English and Hindi 2. Good interpersonal skills; ability to represent the company 3. Should be comfortable with Excel, Spread sheet 4. Self-motivated to work in a dynamic start-up environment 5. Ability to learn fast and take up diverse roles as need arises Role: 1.Handle business and customer relations 2.Maintain relationship with partnering dealerships on field 3.Manage customer and dealer incentive programs 4.Keep track of sales numbers of allotted regions Job Type: Full-time Local candidates only: ● Mumbai / Bangalore / Delhi Office Location: ● Mumbai / Bangalore / Delhi Required education: ● HSC or Diploma/Certificate Additional Requirements: ● Possession of a two wheeler
Read more
Mumbai
3 - 7 yrs
₹5L - ₹12L / yr
Customer Relationship Management (CRM)
Enterprise Resource Planning (ERP)
Microsoft Dynamics
Microsoft Dynamics (CRM) 1. Gather and understand client functional requirements. 2. Perform gap analysis between a client’s requirements and the functionality within Microsoft Dynamics CRM. 3. Configure the application to meet a client’s requirements using the Microsoft Dynamics CRM Customization Tool, Workflow Tool, or SDK. 4. Identify creative workarounds to meet requirements without the development of custom code 5. Understand the functional capabilities and limitations for out of the box functionality as well as custom code. 6. Create technical specifications. 7. Design and integrate business processes and data flows between CRM applications and other applications, such as back office/ERP applications. 8. Train client personnel on the usage and administration of Microsoft Dynamics CRM (functional user training and technical training). 9. Develop data conversion and testing strategies. 10. Develop high level project work plans. 11. Lead technical discussions with clients. 12. Provide technical support to existing CRM clients. 13. Provide technical training to the peers. 14. Support existing Customer Relationship Management (Microsoft Dynamics) solution.
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Agency job
via IndieFolio by Kavan Antani
Mumbai
1 - 3 yrs
₹3L - ₹5L / yr
Business Development
Sales
Customer Relationship Management (CRM)
IndieFolio Network (IFN) is on the lookout for a Business Development Executive! As IFN’s BD executive, you will be responsible for end to end sales of our subscription based recruiter services. Your responsibilities would include : Identify and secure potential clients by cold-calling, e-mailing or direct meeting. Create and maintain positive client relationships to build business. Define and implement sales strategy and technique to establish goals. Perform up-selling and cross-selling of products to clients. Conduct effective sales presentation/demos for potential customers. Develop and maintain sales records of sales meetings, sales calls, new sales, closed sales, follow-up activities, etc. Provide excellent customer service by addressing and resolving customer queries/issues in a timely manner.
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Mumbai
0 - 3 yrs
₹2L - ₹3L / yr
Telesales
Client Servicing
Customer Relationship Management (CRM)
telecalling
cold calling
Job objectives • Marketing of Company's offerings to Clients • Handling of inbound Client Leads/Enquiries & its Closure • Negotiation with Merchants and Clients • Timely communication to customers/clients by telephonic or email conversation with focus on customer service and relationship building. • Working on Revenue Target
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DP
Posted by Harshil Shah
Mumbai
0 - 3 yrs
₹1L - ₹1L / yr
Customer Retention
English Proficiency
Customer Relationship Management (CRM)
The person would be a customer champion and responsible for resolving all customer queries arising largely through emails. Responsibilities and Duties - Needs to resolve & respond to customer queries primarily through emails. - Needs to speak to customers over phone occasionally in case of any escalations - May need to also speak to customers over a call as and when any business need arises Required Experience, Skills and Qualifications - Good communication skills - Verbal & Written - Empathy & Patience - Calm headed
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DP
Posted by Julie Thinagaran
Mumbai
1 - 2 yrs
₹2L - ₹4L / yr
Customer Relationship Management (CRM)
MS-Office
Tech Support
licensing
DUTIES AND RESPONSIBILITIES: •Act as a point-of-contact for technical license issuance and dispatch, creation and dispatch of internal packages needed for technical deployments and upgrades, assigning, tracking and monitoring activities of the team to achieve SLA targets, various reporting activities etc. •Handles real-time voice-calls and chats related to tasks and licensing •Adheres to the TAT on task and licensing activities •Handles email queries and responds in a timely-manner •Achieves basic understanding of Seclore product needed for the task and licensing activities •Handles multiple cases created at the same time with varying degrees of severities and priorities •Effectively communicates procedural and technical issues to internal and external customers/stakeholders •Manages schedule of cases, determines priority and severity levels, negotiates and sets expectations with internal and external customers/stakeholders •Engages with internal teams to prioritize customer requests if needed •Engages in ongoing trainings at functional and organizational level, along with self-learning •Creates support documentation as and when needed •Works in a team with assorted expertise •Comfortable working in shifts •Multitasks and works well in a fast-paced environment QUALIFICATIONS: •Required: Bachelor’s Degree or Diploma in Computer Science •Understands basic details of operating systems and is aware of various technology terminologies •Knows MS-Office Suite in depth •Good to know: Some level of scripting used for automation EXPERIENCE: •1 to 2 years of experience in a customer support/licensing role •Managed customers from regions such as NA, EMEA or APAC •Exposed to working in shifts •Handled customers on the phone •Current job includes exposure to CRM tool •Exposure to severity-based models would be preferable •Exposure to Enterprise/Corporate customers preferable ABILITIES REQUIRED: •Strong customer-focus and passion for customers •Excellent written and verbal communication skills •Strong problem-solving attitude •Keen sense of ownership •Keen to learn and upgrade •Ready to work in a 24/7 support team •Be a team player with ability to stretch (time-wise) when required •Willing to work in high-pressure environment •Skills in planning, organizing, and adapting within a multi-tasking environment •Willing to work in night shifts if needed
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DP
Posted by Manil Gupta
Mumbai
0 - 2 yrs
₹1L - ₹2L / yr
English Proficiency
MS-Office
Communication Skills
Customer Relationship Management (CRM)
Negotiation
+2 more
Selected intern's day-to-day responsibilities include: 1. Interact with the application users 2. Handle calls to understand user requirements and resolve tech and non-tech issues 3. Connect with users on calls, emails and chats
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DP
Posted by Divya Sri
Mumbai
3 - 6 yrs
₹5L - ₹10L / yr
Lead Prospecting
Presentation Skills
Customer Relationship Management (CRM)
If you enjoy the challenges of working at a start-up and passionate about meeting new people and building strong relations then keep reading. eKincare has developed India’s first AI based personal health assistant. eKincare’s patent pending technology reads medical data from health records and various healthcare interventions to predict future health risks and provide timely personalised recommendations to beat those risks. Recognised among the “100 most innovative digital healthcare companies in the world” by the journal of mHealth, we are leveraging technology and data science to make healthcare simple. See our story @ https://yourstory.com/2016/04/ekincare-growth-story/ If you're an energetic, street smart, creative, hungry "crushing it" kind of professional and are interested in truly making a difference in Indian healthcare then apply now! Before it's too late! ** Added bonus if you have experience working in a healthcare industry! What you would be doing? - Generate new business opportunities - Demo eKincare platform benefits and use cases to clients - Drive revenue through corporate and insurance sales - Nourish existing relationships and strive towards best customer experience - Negotiate contractual terms, pricing and services with the partners - Keep an ear to the ground on healthcare trends and market - Contribute towards platform development by sharing market requirements - Continuously track towards company’s goals and aspirations What You Need For This Position (PLEASE DO NOT APPLY IF YOU DON'T MEET THE CRITERIA) - Previous relevant experience (2-5 years) within insurance broker/healthcare/SaaS/Corporate sales a MUST - Experience in commercial discussions with customers/ negotiations - Track record of driving incremental revenue opportunities and closing sales - Management graduate from a Tier-1 school - Preferred - Be able to thrive in a complex and demanding startup environment - Street smart, open minded, analytical, persistent, accountable and ethical
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DP
Posted by Akshay Poshatwar
Ahmedabad, Surat, Rajkot, Mumbai, Pune, Nashik, Nagpur
0 - 7 yrs
₹1L - ₹3L / yr
Sales
Business Development
Partnership and Alliances
Customer Relationship Management (CRM)
About Company - Lendingkart is a well-funded start up that uses analytics and online data to determine whether it wants tolend to businesses or not. So instead of filling paper forms and making multiple trips to the bank, thebusinessman just logs in, provides access to his online footprint and we use our proprietary self-learningalgo for credit-scoring and to decide instantaneously whether we want to lend to him or not. There isenough data footprint online to determine the intent to pay back a loan, quality of his product/service, healthof his business, and his ability to compete etc. We are a team of ISB, IIM grads determined to automate the entire banking decision and delivery process. For more details - http://www.lendingkart.com Education - Any Graduate - Any Specialization but preference will be given to candidates from Finance/Banking background Responsible for Sales with complete Focus on Major Accounts.Technical knowledge of all services. ● Responsible for Sales with complete Focus on Major Accounts. Technical knowledge of all services. ● Generating Leads. ● To prepare Pre-Sales proposals for prospective clients & to have strong Follow-Ups. ● Identifies Business Opportunities by identifying major prospects from sectors and evaluating their position in the industry. ● Having upgrade knowledge on market & industry trends. ● Establish, Develop & Maintain Business Relationships with Current & Prospective Customers. ● To Assist Operations, CRM Team in Post Sales Activities. ● Create opportunities for Organic business growth. ● To prepare reports and to maintain Team MIS & validate Team reports. ● To maintain Team Motivation & Energy levels for enhancing productivity.
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DP
Posted by Brijesh Arya
Mumbai, Navi Mumbai, Manohar Thana
1 - 3 yrs
₹1L - ₹2L / yr
Communication Skills
Sales
Customer Success
Customer Relationship Management (CRM)
Qualities: Good Communication Skills(English) friendly in approach and a positive attitude. Requirements: Manage proper database of leads pipeline & have close followups for closure. Manage our Chat Platform - realtime chats with consumers to resolve their queries & drive sales. Close Leads - Outbound calling to the consumers who have shown interest in our services. What we offer: Great Incentives (our current team takes home 2-3 times the salary as incentives) Friendly environment to work, learn & grow Super fun-loving team The opening is on urgent basis, Office situated at : Mulund East. Job Type: Full-time
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Pune, Mumbai, NCR (Delhi | Gurgaon | Noida), Kolkata, Chennai
0 - 1 yrs
₹0L / yr
Business Development
Sales
Client Servicing
Customer Relationship Management (CRM)
Presales
+1 more
1) Visiting Special child schools/centers/Ngo ,child professionals and making them aware about our free software and free android app for special need parents for better child health care 2) Using digital media and other tools to make regular child parents aware about our free growth and developmental monitoring app 1) students get an opportunity to make difference in lives of countless special children and parents. 2) Get to work with a highly appreciated startup which is striving to make difference in child healthcare. 3) Students will conduct market research and help built a better solution. 4) Students will know what it is like to for a belief and surely help the in their life career 5) definitely they will in the process gain different marketable skills
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DP
Posted by Angarika Borah
Bengaluru (Bangalore), Mumbai
0 - 3 yrs
₹2L - ₹4L / yr
Customer Relationship Management (CRM)
Customer Success
Field Sales
Furlenco is a venture funded company that is disrupting the way Indians get furniture, by designing and manufacturing very high quality furniture & making it available at affordable monthly rentals. The company has witnessed explosive growth and is in thousands of homes in Mumbai, Pune and Bangalore. Furlenco is looking for smart, aggressive, enthusiastic and a self-motivated individual who is capable of narrowing their focus to one singular goal, in this case, growth. The role will allow you to own complete responsibility of driving successful customer experience through visits and face to face interaction. What we want: • You have a vibrant mental dexterity to establish, develop and maintain business relationships with our customers to provide them with a Wow Furlenco experience. • You have a knack for understanding people and making them feel comfortable around you. • You are very comfortable travelling within city limits 5 days a week to put a smile on Furlenco’s customers. • You have in the past smartly handled customer queries and concerns through face to face interaction, leading to growth in brand identity • 0-3 years of successful customer experience record What you get: • Opportunity to represent our brand and be the face of Furlenco to our new and existing customers. • Knowledge enrichment about the start-up culture, its competitors and about potential new products and services. • Opportunity to set up and be part of new age delivery experience. Write to us at [email protected]
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DP
Posted by Neha Mohnot
Mumbai
3 - 7 yrs
₹5L - ₹10L / yr
Customer Relationship Management (CRM)
Customer Success
Technology Marketing
Most reputed online travel company. Startup ecommerce
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