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Customer Relationship Management (CRM) Jobs in Mumbai

Explore top Customer Relationship Management (CRM) Job opportunities in Mumbai for Top Companies & Startups. All jobs are added by verified employees who can be contacted directly below.

Implementation Manager
Implementation Manager

Founded 2011
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Bengaluru (Bangalore), Mumbai, NCR (Delhi | Gurgaon | Noida)
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8 - 13 years
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Best in industry25 - 30 lacs/annum

LeadSquared is currently seeking a highly motivated and experienced Implementation Manager to join our team.   Who we are?   LeadSquared is a leading Sales Execution and Marketing Automation platform used by over 900 businesses worldwide to automate their New Sales, Renewals/Upsells and Field Sales processes.  Customers control the buying process in the digital economy. Traditional CRM and marketing systems are old school in serving the needs of high velocity sales processes. LeadSquared offers next generation, AI enabled automation process engine that helps organizations automate, analyze and optimize their sales and marketing processes.   LeadSquared has been recognized as one of the fastest growing companies in the world:   Among Top 50 fastest growing tech companies in India as per Deloitte Fast 50 programs Frost and Sullivan's 2019 Marketing Automation Company of the Year award Among Top 100 fastest growing companies in FT 1000: High-Growth Companies Asia-Pacific Listed as Top Rates Product on G2Crowd, GetApp and TrustRadius   LeadSquared is backed by institutional investors like Stakeboat Capital and angels like Jyoti Bansal.   Job Description:   LeadSquared is looking for an Implementation Manager who will be in-charge of getting the product live for our new clients. The role is a critical one since it will impact the overall retention and satisfaction of the customers.   Key Responsibilities:   Conduct kick-off meetings with every new client to review expectations and to create a written project implementation plan with milestones, deliverables, SLAs and KPIs. Some meetings may require travel to client Location (domestic / international). Understand customers’ business and motivation to subscribe to LeadSquared: Come up with LeadSquared customization based on this understanding. Understand the software and tools ecosystem of Customer and come up with best possible ways of connecting LeadSquared to them. Come up and implement the best way of importing existing customer data and digital assets Execute the implementation plan: Make the customer live within promised timeframe. Be single point of contact for customer on implementation including any integrations. Communicate work status to client and internal stakeholders on a regular basis Work with Sales, Customer Success and Customer Support teams to ensure that they understand any customizations done or unique needs served for the customer Work closely with the product development team to share client feedback and for post-implementation reviews Track key metrics and KPIs related to implementation success Identify implementation areas that can be automated and work with the product or customer success teams to automate them Upsell / cross-sell LeadSquared product or services wherever applicable   Key Capabilities:   A bachelor’s or master’s degree engineering or technology 8+ years of mandatory experience in Implementation world class products Ability to manage multiple clients and projects/task simultaneously Exception problem solving and solutioning skills Customer success-oriented attitude Excellent written and oral English skills Understanding of how cloud-based applications are delivered and consumed Understand of unique feature and challenges of SaaS applications Exceptional critical thinking skills is a plus Flexibility to travel is required Timely execution-oriented professionals will be preferred Focus on quality and attitude to excel will be a big plus

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Customer Happiness Champion
Customer Happiness Champion

via WazirX
Founded 2018
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Navi Mumbai, Mumbai
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1 - 3 years
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Best in industry3 - 5 lacs/annum

WazirX is India’s largest and the most trusted cryptocurrency exchange. Now, it's also available for everyone across the globe. The Happiness Team is a big part of this mission. You'll be responsible to help answer any questions our users have and solve any issues they bring to us, and make WazirX the go-to cryptocurrency exchange for all the countries. If you want to be part of a team that truly cares about the blockchain revolution, and shape the future of a decentralized financial world, read on. Responsibilities - Manage, prioritize and respond to incoming customer communications via email & chat (maybe phone in the future) - Keep an eye out for anything amiss like platform bugs/issues, fraudulent transactions, money issues, edge case scenarios etc - Identify and flag any trends that may be building up in the incoming communication so as to anticipate issues and crush the underlying cause - Identify gaps in our knowledge center and recommend fills to bridge the gap - Work closely with the product team with inputs on shaping world-class efficient processes for our happiness team - Be a powerhouse of all the knowledge of the platform and the cryptocurrency world You'll be a good fit if: - You enjoy solving problems and thrive off helping users (By far the most important qualities in you) - You have excellent written and spoken English skills - You're somewhat familiar with the blockchain/crypto world and now have a fire in your belly to become a guru at crypto and blockchain knowledge (and more importantly the excitement to share that knowledge) - You believe in the future of the blockchain and cryptocurrency - You care deeply, genuinely and passionately about customer support as a career - You are calm, patient and focus on the problem at hand and not the underlying emotions - You possess the ability to explain solutions in an easy to understand, concise and pleasing language - You are obsessed with getting to Inbox Zero - You are self-driven, independent, kind and ego-less, have superior organizational skills, integrity, a great follow through on tasks and obsessed with details - You don't get overwhelmed easily and don’t let stuff slip through the cracks. - You can turn upset users into evangelists and loyalists! - You are persistent and never ever ever give up on a user - You operate at lightning speed (like XRP :P) Experience: - We're looking for champions with at least 2 years of experience in a similar customer support / technical support role. Experience in supporting financial services is a bonus, but don’t let that stop you from applying. What’s in it for you: - You’ll be part of one of the first teams in India that’s working in the Blockchain and Cryptocurrency space (Imagine the experience that comes with it. We’re going to be part of an open world revolution) - You'll be part of a young team that truly cares about kickass support - You get the flexibility of working remotely on Weekends and switching your week cycles! - Good pay, Amazing workspace, medical insurance (India), great perks, a kickass office and a hell lot of amazing pictures Ready to Apply?

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Client Relationship Manager (CRM)- MUMBAI
Client Relationship Manager (CRM)- MUMBAI

Founded 2015
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Mumbai
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12 - 20+ years
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Best in industry8 - 50 lacs/annum

As a Territory Business Development Representative working with Client, you will have the exciting opportunity to help promote the growth and shape the future of emerging technology. Your responsibilities will include increasing adoption, and market penetration in enterprise accounts. The ideal candidate will possess both business development and technical background that enables him or her to engage at the CXO level as well as with software developers and IT architects. He/she should also be a self-starter who is prepared to develop and execute against a territory coverage plan business objectives.   Basic Qualifications: 12+ years of technology-related sales or business development experience. A technical background in engineering, computer science/MIS or equivalent work experience required. Hands-on experience in Cloud sales in India Market. Direct field experience in working with top enterprise accounts across your assigned territory. Strong verbal and written communication skills. Extensive customer & contact network. Fluent in English & another language (territory dependent). Preferred Qualifications: BE/BTech or Equivalent degree required. Masters or MBA a plus. Direct field experience in working with top enterprise/high growth startup accounts across your assigned territory.

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Customer Support executive
Customer Support executive

Founded 2007
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Remote, Malad, Mumbai
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0 - 1 years
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Best in industry1 - 2 lacs/annum

Hiring for Customer Care Department (Purely inbound process) NO SALES NO TARGETEnglish + Tamil/Kannada & HindiGood with communicationReqiured Male candidatesHsc/Grads Fresher can applyShift timing : 8am to 11pm (Any 9hrs shift)Job Location : Malad westwho can join us spot

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Customer Support executive
Customer Support executive

Founded 2017
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Mumbai
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1 - 6 years
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Best in industry2 - 6 lacs/annum

Query Handling And Troubleshooting Track & effectively address queries with timeliness and accuracy. Answer incoming queries over phone and emails Customer Relations Resolve any customer complaints in a prompt and professional manner. Collaborate to ensure customer satisfaction. CRM Software Should be able to work, manage & maintain the CRM software. Coordinate with internal managers for updating data Maintain complete and accurate customer correspondence data.

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Ayesha Goyal
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Business Developer
Business Developer

Founded 2015
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Mumbai, NCR (Delhi | Gurgaon | Noida), Bengaluru (Bangalore)
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3 - 7 years
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Best in industry3 - 4 lacs/annum

Truebil (Paix Technology Pvt. Ltd) is a team of young, highly motivated professionals who strive to help you buy and sell used cars in the simplest way possible. Truebil is the first platform in India which provides 100% curated, authentic & inspected car listings and manage end-to-end transaction of a pre-owned car purchase. Truebil operates marketplace along with offline stores to bridge gap between online & offline experience required in buying a high ticket size purchase. We as a team strive to bring the trust & transparency in the entire process which has long been plagued by information assymetry and make car buying quick & simple through our proprietary TrueScore Algorithm Requirements: 1. Good communication skills in English and Hindi 2. Good interpersonal skills; ability to represent the company 3. Should be comfortable with Excel, Spread sheet 4. Self-motivated to work in a dynamic start-up environment 5. Ability to learn fast and take up diverse roles as need arises Role: 1.Handle business and customer relations 2.Maintain relationship with partnering dealerships on field 3.Manage customer and dealer incentive programs 4.Keep track of sales numbers of allotted regions Job Type: Full-time Local candidates only: ● Mumbai / Bangalore / Delhi Office Location: ● Mumbai / Bangalore / Delhi Required education: ● HSC or Diploma/Certificate Additional Requirements: ● Possession of a two wheeler

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Microsoft Dynamics (CRM) Developer
Microsoft Dynamics (CRM) Developer

Founded 2015
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Mumbai
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3 - 7 years
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Best in industry5 - 12 lacs/annum

Microsoft Dynamics (CRM) 1. Gather and understand client functional requirements. 2. Perform gap analysis between a client’s requirements and the functionality within Microsoft Dynamics CRM. 3. Configure the application to meet a client’s requirements using the Microsoft Dynamics CRM Customization Tool, Workflow Tool, or SDK. 4. Identify creative workarounds to meet requirements without the development of custom code 5. Understand the functional capabilities and limitations for out of the box functionality as well as custom code. 6. Create technical specifications. 7. Design and integrate business processes and data flows between CRM applications and other applications, such as back office/ERP applications. 8. Train client personnel on the usage and administration of Microsoft Dynamics CRM (functional user training and technical training). 9. Develop data conversion and testing strategies. 10. Develop high level project work plans. 11. Lead technical discussions with clients. 12. Provide technical support to existing CRM clients. 13. Provide technical training to the peers. 14. Support existing Customer Relationship Management (Microsoft Dynamics) solution.

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Business Development Executive
Business Development Executive

Founded 2015
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Mumbai
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1 - 3 years
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Best in industry3 - 5 lacs/annum

IndieFolio Network (IFN) is on the lookout for a Business Development Executive! As IFN’s BD executive, you will be responsible for end to end sales of our subscription based recruiter services. Your responsibilities would include : Identify and secure potential clients by cold-calling, e-mailing or direct meeting. Create and maintain positive client relationships to build business. Define and implement sales strategy and technique to establish goals. Perform up-selling and cross-selling of products to clients. Conduct effective sales presentation/demos for potential customers. Develop and maintain sales records of sales meetings, sales calls, new sales, closed sales, follow-up activities, etc. Provide excellent customer service by addressing and resolving customer queries/issues in a timely manner.

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Operations Manager
Operations Manager

Founded 2016
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Mumbai, Manohar Thana
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3 - 7 years
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Best in industry4 - 5 lacs/annum

Project & Operations Manager Your job: Your main focus is to support the senior management by taking care of important administrative, corporate and project-related responsibilities. You love to assist people and are great at staying on top of multiple internal and external requirements in the company. A stint with Myrsa will enrich you with new work and life experiences like never before. If you are ready to challenge yourself and be the change you want to see in the world then send us your application today. Responsibilities You will have the following areas of responsibility: • Manage operations accounts and review project finance reports • Source and manage vendors and office logistics • Manage and keep current Customer Relationship Management system up-to-date • Support operations which include events, projects and day-to-day corporate administration • Maintain offline and online filing system • Manage and screen phone calls and guests • Carry out research and present write-ups Requirements • University degree, relevant field is preferable • Relevant work experience as assistant or secretary for a minimum of 4 years • Strong interpersonal and written communications skills in English You are: • Able to exercise independent judgment and work effectively without close supervision • Meticulous and accurate in attending to detail and quality • Proactive and taking initiative in improving how work is done • Able to schedule work effectively and meet multiple deadlines • Hard working and flexible to work outside normal work hours/weekends • Used to adapting to fast-changing priorities Relations and Reporting External network relations Following your areas of responsibility, you will be focusing on the following relations: Customers, Partners, Service Providers & Vendors Organizational placement and internal relations Your day to day management reference is the CEO/Director with whom you will prioritize and plan your work. Goals 1. In the short term your goal is to provide excellent service internally and offload responsibilities from management and other staff to focus on their core responsibilities 2. In the long term your goal is to improve our operations capacity and maturity of processes, increase structure, automation and project management Professional Development Your job holds professional development possibilities in the form of increased responsibility in the following areas: • Support projects • Support tender and RFP submissions • Support senior management • Liaison with consultants and partners • Development of operations mechanisms, SOPs and processes • Vendor management

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Client Relationship Associate
Client Relationship Associate

Founded 2012
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Mumbai
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0 - 3 years
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Best in industry2 - 3 lacs/annum

Job objectives • Marketing of Company's offerings to Clients • Handling of inbound Client Leads/Enquiries & its Closure • Negotiation with Merchants and Clients • Timely communication to customers/clients by telephonic or email conversation with focus on customer service and relationship building. • Working on Revenue Target

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