Customer Relationship Management (CRM) Jobs in Mumbai

ABOUT COMPANY StyleCracker is India’s largest personal styling platform. By seamlessly combining data science with human expertise, the Company has reinvented the way Indian’s consume fashion and has democratized personal styling at incredible scale. Our Core Value Proposition Convenient - the boxes are delivered to your doorstep, saving you time and effort. Personalised- your box is curated by your own personal stylist based on your preferences. Value For Money- we are able to offer our customers considerable value, well over the amount they pay for the box.  Responsibilities and Duties Outgoing sales calls (not cold calls) to customers and assisting them with their purchase process and guiding them about how StyleCracker works with our various offerings. Tracking daily and monthly reports of the calls and conversions made. Training new joinees with pitching and other guidance. Visiting StyleCracker events and do on ground sales.   Key SkillsCommunications, Telecommunication, Inside Sales Required Experience and Qualifications Excellent communication skills. Proficient in English Good Convincing Power Event Handling. Target Oriented Budget: 20 ,000 - 25,000 + incentives Job Type: Full-time   Location: Mumbai, Dadar

- Our furniture manufacturing operations need Order Fulfillment managers (OFM). - OFMs are responsible for capturing the correct understanding of the customer's requirement, working with the planning and production teams internally to ensure that the products are manufactured and dispatched on time in full (OTIF) as per the agreed specifications. - Ensuring OTIF after passing all internal and external quality checks is the key responsibility of the OFM. - The successful candidate will focus on all aspects of customer satisfaction and will report internally to the Key Account Manager. Candidates need to be hands-on and capable of interacting with production planning, production supervision, inventory control and manufacturing center of excellence. - The candidate should have the ability to develop strong relationships with customers, resolve any issues and complaints raised, be the single point of contact for all routine communications from the client and put forth ideas to improve our wallet share with customers and maintain systematic templates/databases capturing progress with the customer on key metrics over time.

Job Summary• Identifying, qualifying, and securing business opportunities; coordinating business generation activities; developing customized targeted sales strategies.• Building business relationships with current and potential clients.• Understanding client needs and offering solutions and support; answering potential client questions and follow-up call questions; responding to client requests for proposals (RFPs).• Collaborating with sales and leadership to secure, retain, and grow accounts. Responsibilities and Duties Develop a growth strategy focused both on financial gain and customer satisfaction Conduct research to identify new markets and customer needs Arrange business meetings with prospective clients Promote the company’s products/services addressing or predicting clients’ objectives Prepare sales contracts ensuring adherence to law-established rules and guidelines Keep records of sales, revenue, invoices etc. Provide trustworthy feedback and after-sales support Build long-term relationships with new and existing customers Develop entry level staff into valuable salespeople Fresher MBA Markrting preferred.Excellent English written & verbal communication must.Mass Communication or MA/ BA in English Litrarure also welcome

Mutterfly is looking for an enthusiastic Business Development Executive to join our growing team. The team member will closely work with the founding team and be responsible for driving sales, partnerships and product development.Responsibilities:1. Identifying new business opportunities2. Lead Generation through various media (Facebook, LinkedIn etc.)3. Monitoring customer trends and gathering product feedback to improve userexperience4. Setting up meetings by contacting the clients through various media (skype,phone calls, in-person visits)5. Customer AcquisitionPre-requisites:- Any graduate with excellent soft skills/ MBA in Sales & Marketing or relatedfield- Previous work experience in B2B/B2C sales- Driving projects independently and taking ownership of the task given- Excellent communicator and a people-oriented person who enjoys teamworkand working in a collaborative environment- Well versed with the latest consumer trends- Willing to work in flexible timings- Should be confident, aggressive and result-oriented- Should be ready to travelExperience:At least a year of experience in B2B sales or 1.5+ years of experience in B2C salesIf closing a deal gives you a high, If you are a hardcore salesperson who can sell and then retain clients with good relationship management, If you’re a go-getter, who enjoys selling, with a “never say die” attitude, and can convince. Share job

1. Respond to user queries (queries of parents looking for preschool and daycare) in a prompt manner through calls and emails2. Follow up on the user query with daycares / preschool network to close the query3. Record and maintain user data in a systematic manner4. Support in marketing activation / user lead generation by sharing blog posts on facebook groups and responding to queries w.r.t to preschools and daycares on fb groups to direct traffic to Proeves.com

Work with clients in support of new business opportunities, client service, and sales programs. • Establish goals, analyze growth, and provide accurate progress reports, forecasts, and budgets. • Ensure company-wide consistency in client service and sales procedures. • Utilize product solutions and marketing teams to refine service offerings. • Client service executives additionally develop sales proposals and collaborate with a company’s multiple internal departments to help improve the quality of products. • Must be strategic planners and have a strong understanding of a company’s products so they can train clients and answer questions in both group and one-on-one situations • Client communication and ensuring completion of task with total customer satisfaction along with TAT/Quality.Female candidate preferred

We are looking for an enterprising and dynamic Sales/BD Leader to join us as a Regional BD lead (B2B) at GrayQuest. This will be a core position where the candidate will have independent ownership of the Indore Region to build up our presence. Figuring out the education eco-system landscape and building relationships with key stakeholders while simultaneously developing a team to fulfill the growth plans will be a key responsibility.We are a young team that has successfully completed the initial POC and product-market fitment phase, now looking to scale up significantly. The candidate will have growth opportunities and independent decision making while learning from multi-functional roles within the core team.Responsibility -- Own the P&L responsibility for their region- Coordinate and manage accounts of our existing partnerships - Educate and spread awareness about our financial product/concept to our prospective educational institutions in the region- Ensure effective execution of our strategic roll-out plan with the given partner- Coordinate with the partners/prospects for giving presentations and address customer Q/ARequirement -- Strong Interpersonal and intrapersonal skills- Ability to work independently, and deliver quantifiable results- B2B experience and understanding of the sales life cycle.

Coordinate and manage all marketing, advertising and promotional activities of the clients. Brief the creative team about the client requirements, and get the job done as per the company’s standard & client’s brief. Work on market research to determine market requirements for existing and future prospects/clients. Maintain cordial relation with different media individuals Meet clients on a regular basis to understand their business and requirement. Make sure that the client receives all the material as per the committed timelines. Marketing ideas for general & Social Media Platforms. Manage the workflow and come up with solutions to execute jobs as per deadlines. Being proactive in suggesting new ideas to clients. Reports and Presentations would be needed on a monthly basis. Create presentations for a new client pitch or big promotions.

LeadSquared is currently seeking a highly motivated and experienced Implementation Manager to join our team.   Who we are?   LeadSquared is a leading Sales Execution and Marketing Automation platform used by over 900 businesses worldwide to automate their New Sales, Renewals/Upsells and Field Sales processes.  Customers control the buying process in the digital economy. Traditional CRM and marketing systems are old school in serving the needs of high velocity sales processes. LeadSquared offers next generation, AI enabled automation process engine that helps organizations automate, analyze and optimize their sales and marketing processes.   LeadSquared has been recognized as one of the fastest growing companies in the world:   Among Top 50 fastest growing tech companies in India as per Deloitte Fast 50 programs Frost and Sullivan's 2019 Marketing Automation Company of the Year award Among Top 100 fastest growing companies in FT 1000: High-Growth Companies Asia-Pacific Listed as Top Rates Product on G2Crowd, GetApp and TrustRadius   LeadSquared is backed by institutional investors like Stakeboat Capital and angels like Jyoti Bansal.   Job Description:   LeadSquared is looking for an Implementation Manager who will be in-charge of getting the product live for our new clients. The role is a critical one since it will impact the overall retention and satisfaction of the customers.   Key Responsibilities:   Conduct kick-off meetings with every new client to review expectations and to create a written project implementation plan with milestones, deliverables, SLAs and KPIs. Some meetings may require travel to client Location (domestic / international). Understand customers’ business and motivation to subscribe to LeadSquared: Come up with LeadSquared customization based on this understanding. Understand the software and tools ecosystem of Customer and come up with best possible ways of connecting LeadSquared to them. Come up and implement the best way of importing existing customer data and digital assets Execute the implementation plan: Make the customer live within promised timeframe. Be single point of contact for customer on implementation including any integrations. Communicate work status to client and internal stakeholders on a regular basis Work with Sales, Customer Success and Customer Support teams to ensure that they understand any customizations done or unique needs served for the customer Work closely with the product development team to share client feedback and for post-implementation reviews Track key metrics and KPIs related to implementation success Identify implementation areas that can be automated and work with the product or customer success teams to automate them Upsell / cross-sell LeadSquared product or services wherever applicable   Key Capabilities:   A bachelor’s or master’s degree engineering or technology 8+ years of mandatory experience in Implementation world class products Ability to manage multiple clients and projects/task simultaneously Exception problem solving and solutioning skills Customer success-oriented attitude Excellent written and oral English skills Understanding of how cloud-based applications are delivered and consumed Understand of unique feature and challenges of SaaS applications Exceptional critical thinking skills is a plus Flexibility to travel is required Timely execution-oriented professionals will be preferred Focus on quality and attitude to excel will be a big plus

As a Territory Business Development Representative working with Client, you will have the exciting opportunity to help promote the growth and shape the future of emerging technology. Your responsibilities will include increasing adoption, and market penetration in enterprise accounts. The ideal candidate will possess both business development and technical background that enables him or her to engage at the CXO level as well as with software developers and IT architects. He/she should also be a self-starter who is prepared to develop and execute against a territory coverage plan business objectives.   Basic Qualifications: 12+ years of technology-related sales or business development experience. A technical background in engineering, computer science/MIS or equivalent work experience required. Hands-on experience in Cloud sales in India Market. Direct field experience in working with top enterprise accounts across your assigned territory. Strong verbal and written communication skills. Extensive customer & contact network. Fluent in English & another language (territory dependent). Preferred Qualifications: BE/BTech or Equivalent degree required. Masters or MBA a plus. Direct field experience in working with top enterprise/high growth startup accounts across your assigned territory.

Hiring for Customer Care Department (Purely inbound process) NO SALES NO TARGETEnglish + Tamil/Kannada & HindiGood with communicationReqiured Male candidatesHsc/Grads Fresher can applyShift timing : 8am to 11pm (Any 9hrs shift)Job Location : Malad westwho can join us spot

Query Handling And Troubleshooting Track & effectively address queries with timeliness and accuracy. Answer incoming queries over phone and emails Customer Relations Resolve any customer complaints in a prompt and professional manner. Collaborate to ensure customer satisfaction. CRM Software Should be able to work, manage & maintain the CRM software. Coordinate with internal managers for updating data Maintain complete and accurate customer correspondence data.

Truebil (Paix Technology Pvt. Ltd) is a team of young, highly motivated professionals who strive to help you buy and sell used cars in the simplest way possible. Truebil is the first platform in India which provides 100% curated, authentic & inspected car listings and manage end-to-end transaction of a pre-owned car purchase. Truebil operates marketplace along with offline stores to bridge gap between online & offline experience required in buying a high ticket size purchase. We as a team strive to bring the trust & transparency in the entire process which has long been plagued by information assymetry and make car buying quick & simple through our proprietary TrueScore Algorithm Requirements: 1. Good communication skills in English and Hindi 2. Good interpersonal skills; ability to represent the company 3. Should be comfortable with Excel, Spread sheet 4. Self-motivated to work in a dynamic start-up environment 5. Ability to learn fast and take up diverse roles as need arises Role: 1.Handle business and customer relations 2.Maintain relationship with partnering dealerships on field 3.Manage customer and dealer incentive programs 4.Keep track of sales numbers of allotted regions Job Type: Full-time Local candidates only: ● Mumbai / Bangalore / Delhi Office Location: ● Mumbai / Bangalore / Delhi Required education: ● HSC or Diploma/Certificate Additional Requirements: ● Possession of a two wheeler

Microsoft Dynamics (CRM) 1. Gather and understand client functional requirements. 2. Perform gap analysis between a client’s requirements and the functionality within Microsoft Dynamics CRM. 3. Configure the application to meet a client’s requirements using the Microsoft Dynamics CRM Customization Tool, Workflow Tool, or SDK. 4. Identify creative workarounds to meet requirements without the development of custom code 5. Understand the functional capabilities and limitations for out of the box functionality as well as custom code. 6. Create technical specifications. 7. Design and integrate business processes and data flows between CRM applications and other applications, such as back office/ERP applications. 8. Train client personnel on the usage and administration of Microsoft Dynamics CRM (functional user training and technical training). 9. Develop data conversion and testing strategies. 10. Develop high level project work plans. 11. Lead technical discussions with clients. 12. Provide technical support to existing CRM clients. 13. Provide technical training to the peers. 14. Support existing Customer Relationship Management (Microsoft Dynamics) solution.

IndieFolio Network (IFN) is on the lookout for a Business Development Executive! As IFN’s BD executive, you will be responsible for end to end sales of our subscription based recruiter services. Your responsibilities would include : Identify and secure potential clients by cold-calling, e-mailing or direct meeting. Create and maintain positive client relationships to build business. Define and implement sales strategy and technique to establish goals. Perform up-selling and cross-selling of products to clients. Conduct effective sales presentation/demos for potential customers. Develop and maintain sales records of sales meetings, sales calls, new sales, closed sales, follow-up activities, etc. Provide excellent customer service by addressing and resolving customer queries/issues in a timely manner.

Project & Operations Manager Your job: Your main focus is to support the senior management by taking care of important administrative, corporate and project-related responsibilities. You love to assist people and are great at staying on top of multiple internal and external requirements in the company. A stint with Myrsa will enrich you with new work and life experiences like never before. If you are ready to challenge yourself and be the change you want to see in the world then send us your application today. Responsibilities You will have the following areas of responsibility: • Manage operations accounts and review project finance reports • Source and manage vendors and office logistics • Manage and keep current Customer Relationship Management system up-to-date • Support operations which include events, projects and day-to-day corporate administration • Maintain offline and online filing system • Manage and screen phone calls and guests • Carry out research and present write-ups Requirements • University degree, relevant field is preferable • Relevant work experience as assistant or secretary for a minimum of 4 years • Strong interpersonal and written communications skills in English You are: • Able to exercise independent judgment and work effectively without close supervision • Meticulous and accurate in attending to detail and quality • Proactive and taking initiative in improving how work is done • Able to schedule work effectively and meet multiple deadlines • Hard working and flexible to work outside normal work hours/weekends • Used to adapting to fast-changing priorities Relations and Reporting External network relations Following your areas of responsibility, you will be focusing on the following relations: Customers, Partners, Service Providers & Vendors Organizational placement and internal relations Your day to day management reference is the CEO/Director with whom you will prioritize and plan your work. Goals 1. In the short term your goal is to provide excellent service internally and offload responsibilities from management and other staff to focus on their core responsibilities 2. In the long term your goal is to improve our operations capacity and maturity of processes, increase structure, automation and project management Professional Development Your job holds professional development possibilities in the form of increased responsibility in the following areas: • Support projects • Support tender and RFP submissions • Support senior management • Liaison with consultants and partners • Development of operations mechanisms, SOPs and processes • Vendor management

Job objectives • Marketing of Company's offerings to Clients • Handling of inbound Client Leads/Enquiries & its Closure • Negotiation with Merchants and Clients • Timely communication to customers/clients by telephonic or email conversation with focus on customer service and relationship building. • Working on Revenue Target

The person would be a customer champion and responsible for resolving all customer queries arising largely through emails. Responsibilities and Duties - Needs to resolve & respond to customer queries primarily through emails. - Needs to speak to customers over phone occasionally in case of any escalations - May need to also speak to customers over a call as and when any business need arises Required Experience, Skills and Qualifications - Good communication skills - Verbal & Written - Empathy & Patience - Calm headed

DUTIES AND RESPONSIBILITIES: •Act as a point-of-contact for technical license issuance and dispatch, creation and dispatch of internal packages needed for technical deployments and upgrades, assigning, tracking and monitoring activities of the team to achieve SLA targets, various reporting activities etc. •Handles real-time voice-calls and chats related to tasks and licensing •Adheres to the TAT on task and licensing activities •Handles email queries and responds in a timely-manner •Achieves basic understanding of Seclore product needed for the task and licensing activities •Handles multiple cases created at the same time with varying degrees of severities and priorities •Effectively communicates procedural and technical issues to internal and external customers/stakeholders •Manages schedule of cases, determines priority and severity levels, negotiates and sets expectations with internal and external customers/stakeholders •Engages with internal teams to prioritize customer requests if needed •Engages in ongoing trainings at functional and organizational level, along with self-learning •Creates support documentation as and when needed •Works in a team with assorted expertise •Comfortable working in shifts •Multitasks and works well in a fast-paced environment QUALIFICATIONS: •Required: Bachelor’s Degree or Diploma in Computer Science •Understands basic details of operating systems and is aware of various technology terminologies •Knows MS-Office Suite in depth •Good to know: Some level of scripting used for automation EXPERIENCE: •1 to 2 years of experience in a customer support/licensing role •Managed customers from regions such as NA, EMEA or APAC •Exposed to working in shifts •Handled customers on the phone •Current job includes exposure to CRM tool •Exposure to severity-based models would be preferable •Exposure to Enterprise/Corporate customers preferable ABILITIES REQUIRED: •Strong customer-focus and passion for customers •Excellent written and verbal communication skills •Strong problem-solving attitude •Keen sense of ownership •Keen to learn and upgrade •Ready to work in a 24/7 support team •Be a team player with ability to stretch (time-wise) when required •Willing to work in high-pressure environment •Skills in planning, organizing, and adapting within a multi-tasking environment •Willing to work in night shifts if needed