Customer Relationship Management (CRM) Jobs in Mumbai

We at Agami Tech are a boutique consulting & solutions delivery organization, specializing in providing our clients end-2-end "Unified Interaction Management & Communications" suite of consulting & solutions. Our approach to market led by a consulting-cum-solutions delivery capability has enabled our clients to evaluate their business roadmap & seamlessly integrate heterogeneous corporate applications across business value-chain & boundaries. We're able to help organizations "re-engineer their business process" & help them seamlessly integrate various business applications & provide an unified view of operations, leading to significant cost-reduction & operational efficiency. Responsibilities and Duties KEY RESPONSIBILITIES : - Identify & qualify prospective customers in the Target Sectors - Expand the prospective customer database using own and industry contacts - Expand the active leads pipeline - Lead sales pitches to prospective customers - Convert new customers KEY SKILLS : - Strong communication - verbal as well as written - Exposure to CXO level stakeholders, with some sales experience in selling to such stakeholders - Very good in building people relationships (particularly with mid-junior stakeholders, e.g., admin team people) - Strong number orientation (key business metrics, impact, value accrued to the customer & the company) - Atleast 3 years or more strong experience in respective market in a similar sales role. Preferably in CRM, Contact center, ERP, telephony solutions. Required Experience, Skills and QualificationsEducation:(UG - Any Graduate - Any Specialization, Graduation Not Required) AND (PG- Any Postgraduate - Any Specialization, Post Graduation Not Required) AND (Doctorate- Any Doctorate - Any Specialization, Doctorate Not Required) Ability to engage and influence a client; Effective in handling technical pre-sales activitiesPast Experience in solution selling (CRM, ERP, Contact Centers, Telephony solutions, PRI-Telecom)Technical Domain expertiseShould not be averse to understanding Technology.Should be able to handle large RFPs and response quality.Should be comfortable in understanding and explaining technology and solutions.Effective time and pipeline management to align sales efforts with sales targets

Firmway Our software’s are used by large corporates and their auditors for automating balance confirmation and reconciliation. We are looking for a tech-savvy candidate that strive to see their customers succeed. About the Role Firmway is looking for an Account / Customer Success Executive to join their young and growing team that focuses on keeping its customers happy. This is an ideal opportunity for someone with strong communication skills, a sharp eye for detail and attention to people’s needs. You will work closely with the Sales team to deliver the solution. You’ll be responsible for onboarding new customers, supporting existing end-users and customers with their ongoing needs, tracking user issues and feeding back to the team. You will ensure world-class customer service is delivered to new and existing clients to ensure they get the most out of the software, so customers grow their usage and renew every year Below are key responsibilities which you will need to focus on. Job Description Help and guide customers in starting their journey on our product. • Coordinating and setting up initial training sessions for the customers to provide them confidence on the tool. To Develop customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn. Ensures all customers are successfully using the product or service they’ve purchased from the company. Need to be the first face for the customers and should be available to answer any in-bound questions and provide support. Innovating in setting up communication infrastructure with the customers to get quick and real feedback. Tracking and reporting key client success metrics. Skills & Qualifications Excellent communication skills, with a client-focused attitude, empathetic and able to relate to customer needs. Excellent organizational and planning skills, with a sharp focus on detail. Good understanding of SaaS solutions and related technology. Able to take a proactive approach to work and find teaching other people rewarding. Degree Preferred – Graduate B.Com Experience: 1 year. Benefits Being part of a startup that’s turning out to be a game-changer, you will be blessed with: Freedom to try new things. 2 Saturday’s off. Dress code – Casual. Take-it-when-you-need-it vacation. Location – Mumbai Salary – As per Industry standardApply here - https://firmway.in/job

Job Responsibilities - - Empathize with each and every aspect of the customer experience, putting customers needs first. - Maintain high levels of customer engagement with a focus on customer satisfaction and loyalty. - Conduct usage and adoption reviews, and proactively suggest solutions to common customer challenges. - Spot opportunities for improvements to the product and work with the product team to drive and implement them. - Coach customers to be experts in candidate sourcing and train their teams on best practices so they become the best talent acquisition teams. - Partner with sales team for up selling and renewals, and increase the revenue per customer. - Help drive customer references and case studies, and produce reports to explain insights and help them hire better and faster. Expectations: - Must be fluent in English with excellent written and communication skills. - Strong analytical aptitude. - Self motivated and proactive team player to inspire customer

An EdTech organization is hiring sales managers with experience of 2 years & above for Mumbai location (Remote working until offices open & Virtual onboarding).Roles & Responsibilities - Initiating phone conversations with parents who complete the demo classes for their kids Intensely following up with the prospects and closing the sales within the sales cycle Diligently communicating and priming the lead through channels like email, whatsapp, SMS, calls Achieving the weekly targets in a high pressure performance driven competitive environment Monitoring self-performance at all times while also contributing to the team performance, Keeping track of factors like conversion factor, Average revenue generated per lead, Average revenue per sale, etc Skill Sets - Exceptional communicator and an influencer who can deliver sales pitch like a charm. Result driven with experience of extremely target centric job. Confident and persevering risk-taker who thrives in a high-performance high-growth environment. Self-learners with high grasping ability so that you can learn about the product within 2 days. Prerequisites - Proven B2C Sales track record of exceeding targets, >2 years of Sales experience Fluency in English and Hindi, ability and willingness to deliver in a high pressure environment Excellent communication, interpersonal, problem-solving, presentation, and organisational skills. Ability to counsel a parent for the child's future Comfortable with changing shift timings so that we may serve our customers better Graduation is not mandatory for candidates with 3+ years of experience Working knowledge of Salesforce, spreadsheets (Excel, Google Sheets ) and Powerpoint

Urgently required for Xiaomi Mi- Smartphones Brand PromotersVacancies: 143Company Name: Xiaomi Gender:Male/FemaleAge: below 30Salary: 13000 CTC + Good Incentives On roll job eligible benefits ESI PF 👍Experience: *Minimum 6 months of experience in Mobile Sales *backgroundIrfan Ali HR Qualification: Intermediate or aboveAge limit is - below 30 onlyWork Location Mumbai Ahmedabad Badodara,Surat,Bhavanagar,Surendarnagar,Bhuj,Junagadh,Immatnagar,Palanpur,Gadhi NagarMode of interview telephonic call

Filter criteria – 7-8 years & above experience in Corporate Banking or allied areas (Mid-market, Commercial, Trade) Corporate relationship and Sales ownership experience Understanding of Corporate/ Commercial/ SME/ Trade Finance Individual needs to be self-driven, capable of working with minimum supervision This will be an acquisition and execution role, hence proven competency in these will be essential   Job Role – Responsible for bringing in new client acquisitions and driving closure on mandates for the region Understanding the key offerings of the company platform and applicability across industries Marketing SCF solutions to Corporates and their Supply Chains Ability to engage with a wide set of stakeholders on the Corporate side and identify opportunities Engaging with the FI partners to activate and grow financing on the Network Working closely with the India Corporate Sales - Head and the Network Sales teams to achieve the KRAs for the region

ABOUT COMPANY StyleCracker is India’s largest personal styling platform. By seamlessly combining data science with human expertise, the Company has reinvented the way Indian’s consume fashion and has democratized personal styling at incredible scale. Our Core Value Proposition Convenient - the boxes are delivered to your doorstep, saving you time and effort. Personalised- your box is curated by your own personal stylist based on your preferences. Value For Money- we are able to offer our customers considerable value, well over the amount they pay for the box.  Responsibilities and Duties Outgoing sales calls (not cold calls) to customers and assisting them with their purchase process and guiding them about how StyleCracker works with our various offerings. Tracking daily and monthly reports of the calls and conversions made. Training new joinees with pitching and other guidance. Visiting StyleCracker events and do on ground sales.   Key SkillsCommunications, Telecommunication, Inside Sales Required Experience and Qualifications Excellent communication skills. Proficient in English Good Convincing Power Event Handling. Target Oriented Budget: 20 ,000 - 25,000 + incentives Job Type: Full-time   Location: Mumbai, Dadar

Job Summary• Identifying, qualifying, and securing business opportunities; coordinating business generation activities; developing customized targeted sales strategies.• Building business relationships with current and potential clients.• Understanding client needs and offering solutions and support; answering potential client questions and follow-up call questions; responding to client requests for proposals (RFPs).• Collaborating with sales and leadership to secure, retain, and grow accounts. Responsibilities and Duties Develop a growth strategy focused both on financial gain and customer satisfaction Conduct research to identify new markets and customer needs Arrange business meetings with prospective clients Promote the company’s products/services addressing or predicting clients’ objectives Prepare sales contracts ensuring adherence to law-established rules and guidelines Keep records of sales, revenue, invoices etc. Provide trustworthy feedback and after-sales support Build long-term relationships with new and existing customers Develop entry level staff into valuable salespeople Fresher MBA Markrting preferred.Excellent English written & verbal communication must.Mass Communication or MA/ BA in English Litrarure also welcome

1. Respond to user queries (queries of parents looking for preschool and daycare) in a prompt manner through calls and emails2. Follow up on the user query with daycares / preschool network to close the query3. Record and maintain user data in a systematic manner4. Support in marketing activation / user lead generation by sharing blog posts on facebook groups and responding to queries w.r.t to preschools and daycares on fb groups to direct traffic to Proeves.com

Work with clients in support of new business opportunities, client service, and sales programs. • Establish goals, analyze growth, and provide accurate progress reports, forecasts, and budgets. • Ensure company-wide consistency in client service and sales procedures. • Utilize product solutions and marketing teams to refine service offerings. • Client service executives additionally develop sales proposals and collaborate with a company’s multiple internal departments to help improve the quality of products. • Must be strategic planners and have a strong understanding of a company’s products so they can train clients and answer questions in both group and one-on-one situations • Client communication and ensuring completion of task with total customer satisfaction along with TAT/Quality.Female candidate preferred

We are looking for an enterprising and dynamic Sales/BD Leader to join us as a Regional BD lead (B2B) at GrayQuest. This will be a core position where the candidate will have independent ownership of the Indore Region to build up our presence. Figuring out the education eco-system landscape and building relationships with key stakeholders while simultaneously developing a team to fulfill the growth plans will be a key responsibility.We are a young team that has successfully completed the initial POC and product-market fitment phase, now looking to scale up significantly. The candidate will have growth opportunities and independent decision making while learning from multi-functional roles within the core team.Responsibility -- Own the P&L responsibility for their region- Coordinate and manage accounts of our existing partnerships - Educate and spread awareness about our financial product/concept to our prospective educational institutions in the region- Ensure effective execution of our strategic roll-out plan with the given partner- Coordinate with the partners/prospects for giving presentations and address customer Q/ARequirement -- Strong Interpersonal and intrapersonal skills- Ability to work independently, and deliver quantifiable results- B2B experience and understanding of the sales life cycle.

Coordinate and manage all marketing, advertising and promotional activities of the clients. Brief the creative team about the client requirements, and get the job done as per the company’s standard & client’s brief. Work on market research to determine market requirements for existing and future prospects/clients. Maintain cordial relation with different media individuals Meet clients on a regular basis to understand their business and requirement. Make sure that the client receives all the material as per the committed timelines. Marketing ideas for general & Social Media Platforms. Manage the workflow and come up with solutions to execute jobs as per deadlines. Being proactive in suggesting new ideas to clients. Reports and Presentations would be needed on a monthly basis. Create presentations for a new client pitch or big promotions.

LeadSquared is currently seeking a highly motivated and experienced Implementation Manager to join our team.   Who we are?   LeadSquared is a leading Sales Execution and Marketing Automation platform used by over 900 businesses worldwide to automate their New Sales, Renewals/Upsells and Field Sales processes.  Customers control the buying process in the digital economy. Traditional CRM and marketing systems are old school in serving the needs of high velocity sales processes. LeadSquared offers next generation, AI enabled automation process engine that helps organizations automate, analyze and optimize their sales and marketing processes.   LeadSquared has been recognized as one of the fastest growing companies in the world:   Among Top 50 fastest growing tech companies in India as per Deloitte Fast 50 programs Frost and Sullivan's 2019 Marketing Automation Company of the Year award Among Top 100 fastest growing companies in FT 1000: High-Growth Companies Asia-Pacific Listed as Top Rates Product on G2Crowd, GetApp and TrustRadius   LeadSquared is backed by institutional investors like Stakeboat Capital and angels like Jyoti Bansal.   Job Description:   LeadSquared is looking for an Implementation Manager who will be in-charge of getting the product live for our new clients. The role is a critical one since it will impact the overall retention and satisfaction of the customers.   Key Responsibilities:   Conduct kick-off meetings with every new client to review expectations and to create a written project implementation plan with milestones, deliverables, SLAs and KPIs. Some meetings may require travel to client Location (domestic / international). Understand customers’ business and motivation to subscribe to LeadSquared: Come up with LeadSquared customization based on this understanding. Understand the software and tools ecosystem of Customer and come up with best possible ways of connecting LeadSquared to them. Come up and implement the best way of importing existing customer data and digital assets Execute the implementation plan: Make the customer live within promised timeframe. Be single point of contact for customer on implementation including any integrations. Communicate work status to client and internal stakeholders on a regular basis Work with Sales, Customer Success and Customer Support teams to ensure that they understand any customizations done or unique needs served for the customer Work closely with the product development team to share client feedback and for post-implementation reviews Track key metrics and KPIs related to implementation success Identify implementation areas that can be automated and work with the product or customer success teams to automate them Upsell / cross-sell LeadSquared product or services wherever applicable   Key Capabilities:   A bachelor’s or master’s degree engineering or technology 8+ years of mandatory experience in Implementation world class products Ability to manage multiple clients and projects/task simultaneously Exception problem solving and solutioning skills Customer success-oriented attitude Excellent written and oral English skills Understanding of how cloud-based applications are delivered and consumed Understand of unique feature and challenges of SaaS applications Exceptional critical thinking skills is a plus Flexibility to travel is required Timely execution-oriented professionals will be preferred Focus on quality and attitude to excel will be a big plus

Hiring for Customer Care Department (Purely inbound process) NO SALES NO TARGETEnglish + Tamil/Kannada & HindiGood with communicationReqiured Male candidatesHsc/Grads Fresher can applyShift timing : 8am to 11pm (Any 9hrs shift)Job Location : Malad westwho can join us spot

Query Handling And Troubleshooting Track & effectively address queries with timeliness and accuracy. Answer incoming queries over phone and emails Customer Relations Resolve any customer complaints in a prompt and professional manner. Collaborate to ensure customer satisfaction. CRM Software Should be able to work, manage & maintain the CRM software. Coordinate with internal managers for updating data Maintain complete and accurate customer correspondence data.

Truebil (Paix Technology Pvt. Ltd) is a team of young, highly motivated professionals who strive to help you buy and sell used cars in the simplest way possible. Truebil is the first platform in India which provides 100% curated, authentic & inspected car listings and manage end-to-end transaction of a pre-owned car purchase. Truebil operates marketplace along with offline stores to bridge gap between online & offline experience required in buying a high ticket size purchase. We as a team strive to bring the trust & transparency in the entire process which has long been plagued by information assymetry and make car buying quick & simple through our proprietary TrueScore Algorithm Requirements: 1. Good communication skills in English and Hindi 2. Good interpersonal skills; ability to represent the company 3. Should be comfortable with Excel, Spread sheet 4. Self-motivated to work in a dynamic start-up environment 5. Ability to learn fast and take up diverse roles as need arises Role: 1.Handle business and customer relations 2.Maintain relationship with partnering dealerships on field 3.Manage customer and dealer incentive programs 4.Keep track of sales numbers of allotted regions Job Type: Full-time Local candidates only: ● Mumbai / Bangalore / Delhi Office Location: ● Mumbai / Bangalore / Delhi Required education: ● HSC or Diploma/Certificate Additional Requirements: ● Possession of a two wheeler